ClearTrip Complaints & Reviews

Hi,
I am Swetha Nair. I had booked a ticket from Delhi to Kochi on 1st July 2017. However the was some error in the transaction and a message appeared that ' Your transaction is being cancelled but your account will not be charged but account was being debited with Rs. 17320.
Customers complaint regarding the non refunding from Cleartrip worries me. Do the needful as soon as possible.

Hi i have booked 8 nights through clear trip and as my plan postponed so i cancelled my bookings within an hour or two.
So i called up tanuja (Clear trip employee) to cancel and refund my money but she said that she has cancelled the booking but the hotel (Ramee grand) is denying to refund the money back which is ridiculous coz i have done a booking through clear trip wherein i have to get the refund from clear trip and not ramee grand.
I have paid 42, 000 through credit card to clear trip.
So its clear trip who have to refund my money, coz i have checked with my friend who belongs to hospitality industry & he also mentioned that clear trip has to refund the money and not the hotel.

I booked roundtrip tickets for three passengers from mumbai to chennai (31 july 2017 and return 27th aug) on spicejet678 through cleartrip. I wanted to book for 26th august and apparently booked it for 27th – call it a technical glitch or whatever. I cancelled the tickets within 4 hours and re-booked for 26th aug. My entire amount for the 27th august ticket was forfeited, and i had to pay additional 6207 rupees. This is so unfair. I had paid 12, 588 earlier and on re-booking for 26th aug, i had to pay additional 6207.

My trip id is [protected].

We have booked 03 tickets to and fro from Delhi-Dubai and Dubai- Delhi.
The Dubai -Delhi flight was through Spicejet SG12, which was scheduled for departure at 22.45 on 30th June 2017.
On Departure date we gets the information about the delay.We approached for alternate solution as there was connecting travel from Delhi to Dehradun .
We approached your office staff and spice jet staff people several times but all in vain.
Anyways we lost all ticket money because of this delay.
Now as per your policy, you please pay US$100 for each ticket as flight delay reimbursement.
Looking forward for the immediate refund.

thanks and regards,

Praveen Verma
[protected]
[protected]@gmail.com

Last week was long weekend due to holiday on 26th June.

We went to Innovative Film City at Bidadi on Sunday, 25th June. I was looking to book the tickets thru cleartrip.com, added all the required details. Was reviewing details, but couldn't find date. Someone from backside pushed me & unfortunately I clicked confirm. After only got to know booked for Monday, 26th June. Immediately I cancelled the same.I got any refund on Rs.1803.

Trip I'd is [protected].

Please kindly refund the amount. It was done by mistake, that too without knowledge.

I booked a flight ticket using cleartrip but due to some reason i had to fly back early. I submitted refund request but cleartrip refunded 0 amount to my account. I am not able to contact any of their agents. Please help as soon as possible. We have cancelled our flight a month ago but cleartrip has deducted miscellaneous charges and calculated 0 as refund. I am not able to contact any of their agents. Please help me.

Dear sir,

Reference-

Trip id:[protected]

1. case id 02974660 ref:_00d2819or2._50028mwhwk:ref date - 25.06.2017

2. case id 02974817 ref:_00d2819or2._50028mwig2:ref date - 25.06.2017

3. case id 02983478 ref:_00d2819or2._50028mx8o5:ref date - 26.06.2017

Reply not received from your end

Sankha subhra datta

Jalpaiguri. W. B.

E - mail - [protected]@gmail.com

Mobile - +91- [protected]

My complaint is -

I booked and cancelled my flight round trip on same day 15th june. Journey date was 17th june from bagdogra to bangalore and return date was 19th june. Because unfortunately meeting in bangalore was postponed just after ticket booking.

Refunded fare amount was nil. Your web page shown for such low price round ticket no cancellation fee was credited for cancellation of onward journey, however after onward journey return ticket is allowed to cancel. It is your existing rule (So no chance for me to win in consumer court)'

Now come to a logical point and explain.in case refund is nil then why you allowed to passenger to cancel onward flight? reason, this is for your benefits. Because if not cancelled, seat was remain vacant but after cancellation you can sale the same flight seat to other thus you can sale same seat twice without any refund to first party.

If there is the rule no cancellation whether passenger commits journey or not that is okay, but when you allowed cancellation but without any refund then you may be fallen under illegal company rule. I expect prompt response from you with concrete logic.

I have tried booking for a local trip to vedic village kolkata via cleartrip.
A payment of rs. 1914 has been made from my hdfc bank account, however, no confirmation received for the same. I have done the complaints as well but no reply has been received.
Please check on this as soon as possible.
I need the money back for this.
And please try to make the cleartrip payment system user friendly.

Hi,

This is in regards to trip id [protected].

The condition of the hotel (Shimla holiday inn) was pathetic. I had reached there on 24th june afternoon and hotel room was not ready. There was no cleaning done till i reached. I was supposed to get the room ready as it was booked in advance.

Post when i checked in, the room condition was pathetic. It was not clean. There were hair lying on bedsheet and washroom was looking like public tolet. Attached are the few pictures for the room.

Curtains are filled with vomiting and it was smeling badly.

There was no ne available at teh reception in these entire 2 days and no one was responding the reception phne calls as the receiver was placed off the phone to avoid calls from guest room. Have the picture for that reception phone too.

Imagine i was with my wife and it was our first trip to shimla and we got to see all of this. It was bloody too emabarssing for me to handle the situation. I was not even in a condition to change the hotel as it was weekend and all other hotels were packed.

I even called the owner of the hotel at night but he also did not help in anything.

The team was being served in whisky glasses which too made the entire family offended.

I was always under the impression that booking through clear trip would always be safe and comfortable however the entire trip was ruined because of booking through clear trip. I am surely taking this forward to entire cosical media with the pics of the hotel and feedback about booking through clear trip. I would need my entire money to be refunded for this trip as compensation. Let me know once you guys decide how to take this further. I am available at [protected].

Regards
Amit banga

Trip id [protected] complaints

I booked and cancelled my flight round trip on same day 15th june. Journey date was 17th june from bagdogra to bangalore and return date was 19th june. Because unfortunately meeting in bangalore was postponed just after ticket booking.
Refunded fare amount was nil. Your webpage shown for such low price round ticket no cancellation fee was credited for cancellation of onward journey, however after onward journey return ticket is allowed to cancel. It is your existing rule (So no chance for me to win in consumer court)'
Now come to a logical point and explain.in case refund is nil then why you allowed to passenger to cancel onward flight? Reason, this is for your benefits. Because if not cancelled, seat was remain vacant but after cancellation you can sale the same flight seat to other thus you can sale same seat twice without any refund to first party.
If there is the rule no cancellation whether passenger commits journey or not that is okey, but when you allowed cancellation but without any refund then you may be fallen under legal objection.
However, i will do nothing. But i expect prompt response from you with concrete logic.
Regards
Sankha subhra datta
Jalpaiguri. W. B
Email [protected]@gmail.com
Mobile +91 [protected]

I have booked a ticket from goa to pune. I have cancelled it well in advance but i didn't receive my refund yet. Airlines have credited to clear trip account but they have not credited me back. I have trying to contact customer care but unable to contact. It has been more than a month that i have not received my refund. I am trying to contact clear trip customer service but they are asking trip i'd. When i am entering it they are saying it invalid. I am not getting what should i do now?

Booked ticket from cleartrip. Got confirmation too. But while called to hotel as my bus was delayed they said they dont have room so cancelled booking from cleartrip. But dont got any information from the cleartrip site..

I have booked tickets today. And i dont got the room hotel person told me that they dont have rooms available.. From cleartrip i got the confirmation ticket too but dnt got any mail or msg regarding this unavailability.. Still at 3:36 pm when i called cleartrip executive reply me they are finding alternative.. Its shameful to run buisness like this. I am very much disappointed by such bad service.. The whole day gone but no one is worried to arrange alternative nor inform me about it..

I, mohan babu madhavan booked a ticket from kochi to sharjah for the air arabia g9 426 (3:55 am) scheduled for 28 june. Payment was completed through credit card but i have not received trip i'd or ticket. And your customer care representative not getting by phone. Please take action as soon as possible. I already sent emails to the customer support regarding the matter and got no response.

On 17th june, i booked one return ticket for 4 passengers from delhi to kochi for 9th september using cleartrip.

There was a cleartrip offer going on in that weekend on hdfc credit cards that one can use the coupon code ctwkndhdfc to get an instant discount of rs. 3000 if he books the flight tickets for 3 or more passengers using hdfc credit card for the first time.

I used that coupon code and the website immediately showed me the discounted price of 18, 576 /- after deducting 3000 rs. From the overall amount. Also, if you are the cleartrip website user, you would know that when you try to book the tickets, by default icici lombard avail insurance check box is checked and if you don't want to avail that, you have to manually uncheck that check box.

I did the same. I unchecked that check box and used the ctwkndhdfc coupon code. Everything was going fine. The final page showed the payment amount of rs. 20, 176/- (Inclusive of cleartrip convenience fees).

The moment i clicked on submit to get redirected to the payment page, the page got crashed due to heavy load. I refreshed the page and it automatically took me to the payment page. Again there is a catch there. You won't be able to see the final amount you need to pay on the payment page unless you enter your otp or credit card password. I entered my otp and was shocked to see that automatically my overall payment amount was increased by rs. 4196/- and i ended up paying rs. 24, 372 /-. The amount increased because the insurance was again automatically included and the coupon code that i applied was removed.

I started calling cleartrip customer care to explain the issue. Initially, i was told that domestic insurance that i got was non-cancellable and non-refundable and the coupon code thing was totally discarded only. I again called up the customer care. This time the executive was little more patient. He had a different opinion altogether. He asked me to call icici lombard directly to get my insurance cancelled but had the same opinion that he can't see any coupon code used while making the payment.

I tried explaining him the situation but everything went in vain. The suggestion on insurance thing worked out and the request is in process currently but the process on coupon code usage has not even started yet.

Yesterday (20th june) also i called up the customer care and got an amazing reply. The executive told me that he has the screenshots which tell that no coupon code was applied while doing the booking. Before i could explain him, he cut the call.

These kind of problems happen very frequently with cleartrip. I don't have any other alternative but to explain the whole issue here as nobody from cleartrip is ready to listen and understand only.

Below attached are the screenshots for offer details and the coupon code applied which i took while doing booking.

Hoping to get cleartrip attention on this and an immediate resolution thereafter.

I tried to book a flight ticket through ixigo.com which again redirected to cleartrip.com on 20th june, 2017 for a round trip from "hyderabad" to "mumbai" and return worth rs. 3234/-. For this, money got deducted from my hdfc bank savings account but ticket was not booked and got no information related to this.
I want my money back or the ticket. I am fed up of trying to contact cleartrip.com as i don't have any trip-id, but it is the primary condition it seems.

Sir,

This is reference to your trailing mail regarding interest charged on the amount which is refunded of rs. 9440/- against total payment made of rs.11336/- but instead of refunding of rs.11336/- you have wrongfully deduct conveyance charges and insurance charges on the aforesaid amount. Please confirmed me why you deduct 1896/-. This is clearly indicates cleartrip.com. Cheating with customer. Flight was cancelled by go air then why conveyance charges & insurance charges bear by customer. I want to know my deduction detail. Here is no fault by me, so return my full amount 11336\- in icici bank credit card last 4 digit no.5006.

Please look into the matter otherwise i have no other option to take up the matter with consumer forum.

Anita ghosh
(M[protected]
Media reporter

I booked a ticket on 19th june 2017 from cleartrip.com. On payment completion it said that my booking is not confirmed. And they provided a ticket number for future reference. On checking the number it shows number was invalid. There are no specific office e mail for customer support too. And on calling them it asks to enter the ticket number which was told was wrong. I tried contacting on the facebook page too. But to no avail. They don't even provide merchant reference number. Cleartrip is a fraudulent site. I am going to launch a complaint in consumer court if my amount is not refunded.

I have cancelled the ticket 3 months back and it was mentioned i will get my money refunded. I booked air india e press ticket that time when i checked with them they said it's already refunded to cleartrip. For so long i m sending mails still not even 1 reply. When will i get my money my confirmation no. Is 1kt95m

Thank you for choosing to fly with air india express.

Kindly note that as per our records in the system your booking has been cancelled and the refund amount has been transferred to the travel agency’s account through invoice on 26-mar-2017 so we request you to collect your refund amount through your travel agent (Ota cleartrip) from where you did the booking.

26-mar-2017 invoice invc ota cleartrip -17, 884.70 inr approved refund web - web site consumer

26-mar-2017 invoice invc ota cleartrip -21, 542.20 inr approved refund web - web site consumer
This was the mail which i got it from air india.

Please do the needful.

Hello,

I recently booked an international round-trip flight from orlando (Mco), florida, united states to bengaluru, karnataka, india through cleartrip.com. There is a single-letter spelling error in my surname, which has an extra "h".

The airlines involved is ethihad airways, with some flights operated by jetblue airways. According to the ethihad and jetblue airlines, name change must be initiated by cleartrip, since booking was done through the same. I have made more than 10 phone calls to cleartrip and the airlines and i could not get this issue resolved. This trip is very important to me and i cannot cancel this trip.

Cleartrip and ethihad customer care people gave me only one option of cancelling the ticket and get no refund at all! This does not seem right and none of the people i spoke to, had enough knowledge about this particular issue. My experience with both of these customer support centers is very disappointing and i demand a clear explanation on why this issue is not solvable and why isn't anyone knowledgeable about the same.

Jetblue airways said they could not resolve this issue as they are only operating the flight.

I wasted multiple hours of my time with futile efforts through phone and email to get this issue resolved, with no proper explanation.

Thanks®ards,
Madhumitha anandan

Traveller name damoraj darai. Kathmandu to doha.
Date 14/6/17
Himalaya airlines
Amount 1262
Trip id [protected]
Credit card payment
Cardholder name : rubeena
Master card adcb
After payment i got message this flight unavailabe
Your amount will be refund within 24 hours but till now not yet recived.14/6/2017 i made payment. Please do the needful to get my amount back to my account. After payment why this happening before taking payment they have to give information if that flight is not available. This way is not good and waste of time and the give the clients more tension if the amoun t should not be refunded in time.