ClearTrip Complaints & Reviews

I tried to book a flight ticket through ixigo.com which again redirected to cleartrip.com on 20th june, 2017 for a round trip from "hyderabad" to "mumbai" and return worth rs. 3234/-. For this, money got deducted from my hdfc bank savings account but ticket was not booked and got no information related to this.
I want my money back or the ticket. I am fed up of trying to contact cleartrip.com as i don't have any trip-id, but it is the primary condition it seems.

Sir,

This is reference to your trailing mail regarding interest charged on the amount which is refunded of rs. 9440/- against total payment made of rs.11336/- but instead of refunding of rs.11336/- you have wrongfully deduct conveyance charges and insurance charges on the aforesaid amount. Please confirmed me why you deduct 1896/-. This is clearly indicates cleartrip.com. Cheating with customer. Flight was cancelled by go air then why conveyance charges & insurance charges bear by customer. I want to know my deduction detail. Here is no fault by me, so return my full amount 11336\- in icici bank credit card last 4 digit no.5006.

Please look into the matter otherwise i have no other option to take up the matter with consumer forum.

Anita ghosh
(M[protected]
Media reporter

I booked a ticket on 19th june 2017 from cleartrip.com. On payment completion it said that my booking is not confirmed. And they provided a ticket number for future reference. On checking the number it shows number was invalid. There are no specific office e mail for customer support too. And on calling them it asks to enter the ticket number which was told was wrong. I tried contacting on the facebook page too. But to no avail. They don't even provide merchant reference number. Cleartrip is a fraudulent site. I am going to launch a complaint in consumer court if my amount is not refunded.

I have cancelled the ticket 3 months back and it was mentioned i will get my money refunded. I booked air india e press ticket that time when i checked with them they said it's already refunded to cleartrip. For so long i m sending mails still not even 1 reply. When will i get my money my confirmation no. Is 1kt95m

Thank you for choosing to fly with air india express.

Kindly note that as per our records in the system your booking has been cancelled and the refund amount has been transferred to the travel agency’s account through invoice on 26-mar-2017 so we request you to collect your refund amount through your travel agent (Ota cleartrip) from where you did the booking.

26-mar-2017 invoice invc ota cleartrip -17, 884.70 inr approved refund web - web site consumer

26-mar-2017 invoice invc ota cleartrip -21, 542.20 inr approved refund web - web site consumer
This was the mail which i got it from air india.

Please do the needful.

Hello,

I recently booked an international round-trip flight from orlando (Mco), florida, united states to bengaluru, karnataka, india through cleartrip.com. There is a single-letter spelling error in my surname, which has an extra "h".

The airlines involved is ethihad airways, with some flights operated by jetblue airways. According to the ethihad and jetblue airlines, name change must be initiated by cleartrip, since booking was done through the same. I have made more than 10 phone calls to cleartrip and the airlines and i could not get this issue resolved. This trip is very important to me and i cannot cancel this trip.

Cleartrip and ethihad customer care people gave me only one option of cancelling the ticket and get no refund at all! This does not seem right and none of the people i spoke to, had enough knowledge about this particular issue. My experience with both of these customer support centers is very disappointing and i demand a clear explanation on why this issue is not solvable and why isn't anyone knowledgeable about the same.

Jetblue airways said they could not resolve this issue as they are only operating the flight.

I wasted multiple hours of my time with futile efforts through phone and email to get this issue resolved, with no proper explanation.

Thanks®ards,
Madhumitha anandan

Traveller name damoraj darai. Kathmandu to doha.
Date 14/6/17
Himalaya airlines
Amount 1262
Trip id [protected]
Credit card payment
Cardholder name : rubeena
Master card adcb
After payment i got message this flight unavailabe
Your amount will be refund within 24 hours but till now not yet recived.14/6/2017 i made payment. Please do the needful to get my amount back to my account. After payment why this happening before taking payment they have to give information if that flight is not available. This way is not good and waste of time and the give the clients more tension if the amoun t should not be refunded in time.

Dear sir/madam,
Dated 15/06/2017, i purchased a ticket as per details given as below:-
Flight:air india flight 809
Confirmation no:sep 25-confirmation #[protected]
The date of journey by mistake was given 25/09/2017 instead of 27/09/2017. Just after booking i observed the mistake and immediately cancelled the ticket direct through the airlines. Today i received a message that only rs. 881.00 has been refunded from rs.5810.00 where during the booking it was written that the ticket is refundable.
I know you will say all charges deducted are the cancellation charge. So can you explain that is it logical to deduct the rs.5000.00 money only for 10 minutes and for just a mistake.
Again i am not traveling with that ticket, you have not to spent anything about me still you are deducting a huge amount.

Please try to understand my words from sympathy as well as humanity ground.
As i an in the back of the wall you can deduct the total amount too, but it should not as there is no cost spent for me. At least 50% should be refunded.
As its a huge loose for me and i surrender my mistake, its my humble request to do the needful to refund me at least 50% of the total cost.

Kindly cooperate with me please.

I abhilash bheemineni, had booked an activity on clear trip website, the activity was a harleydavidson bike for 8 hours, after my money got deducted by cleartrip they sent a mail that it was for just 2hours, i got a bit confused and called their customer care, i spoke to 2 executives regarding the issue and both of them said that i need not worry about that issue and that was a issue from their side and they said to go ahead with the ride as it is for 8hours only... When i reached the activity spot, they said it was for 2 hours only, again i called cleartrip asking what is wrong with the issue, i nearly spoke to 6 of their staff, and none of them could give the solution, they again changed the word saying sorry sir it is only for 2hrs, i spoke to their head and asked him to check the call recording who said it was for 8hrs, its almost been a month now, my problem still did not get resolved... Activity trip i'd-[protected]

I booked my flights with cleartrip. Ae when i booked i select with luggage when i reach airport they said this ticket is without luggage charges so i call to customer care i complain on tuesday my complain number is 02886199
They told me they will solve out within 2 days now more than 3 days they didn't update anything.
I paid extra charges for luggage in dubai airport and may be now i will face same problem on my return flight.

I have tried to book a single ticket from varanasi to bangalore on 13 june, 2017 for 11 july, 2017. The first time i couldnt type in the otp within the stipulated time so i cancelled the transaction and tried to book again but the amount was deducted from bank. This time i entered the otp and the screen displayed bank has declined the payment. But i received an sms from bank that the amount was deducted. I cannot contact the customer care person as the contact number requires a trip id which i do not have. The total amount that got deducted is rs.8928/- i. E rs.4464*2. Kindly request the personnel to refund back my money. Below are the bank transaction details

13-jun[protected]jun-2017) by debit card
Othpg 821265 cleartrip.com mumbai 4, 464.00 (Txn: 821265)

13-jun[protected]jun-2017) by debit card
Othpg 497007 cleartrip.com mumbai 4, 464.00 (Txn: 497007)

I have booked through the email id of [protected]@gmail.com and have an account in cleartrip in the same mail. It shows no trips are booked.

Our trip ids is [protected] and [protected], we had our flight from bangalore to srinagar on 4th apr 2017 @ 5p. M., our airline was indigo. Due to the irresponsible service of indigo airlines, we had missed the flight. Following this as per the terms for missing a flight, indigo airlines have refunded "no show taxes" amounting to rs.3514 and rs.1004 respectively and have smsed me that the refund will be credited to the travel agent's account, since the booking was through them.

Following this i called the cleartrip customer care no[protected] on 23rd may 2017 for the confirmation on the amounts, the cleartripper who attended me on the matter, confirmed on having received the said amounts and informed that the amount will be credited to my account within 7 working days but i didn't receive any message of credit even after 10 days, so i called the cleartrip customer care no[protected] again & i had to explain the whole matter again, after listening & verifying the details, to my surprise the cleartripper informs me that no amount will be refunded as some charges are to be deducted..

I request the cleartrip company to refund my amount, as i have already lost huge someoff money due to irresponsible service of indigo airlines.

I have attempted to booked a ticket for two from goa to mumbai on 19 may, 2017. The amount was debited from my credit card but the booking failed. I have raised an issue with my bank but as the amount was already deducted from my account i was told to contact the merchant which is cleartrip. Upon many email exchange of providing details, such as reference no., transaction id, and even the bank statement, cleartrip has plainly stated that they have not recieve the amount.
I don't know where else to raise this complain so i am placing my request at this forum to help me.

13 june 2017:i booked two flights from aizawl to bangalore worth rs 16014/- and don't get any deatils regarding my booking through e-mail or sms. And i simply got this message:
Thank you for using your sbi debit card 519xx8081 for a purchase worth rs16014.0 on pos [protected] at cleartrip.com txn# 311752.

I want this problem to be solved and receive my hard earned money immediately.

Thanks

Zomawia hauhnar
[protected]

Please help immediately!!

On 9th june, 2017, i tried to book a flight ticket from guwahati to delhi by cleartrip.com. But the transaction failed and my sbi account debited to the tune of rs 6623 on pos [protected] at cleartrip.com txn# 342852. Till now i am awaiting my refund but to no avail. I request a complete refund of my hard-earned money.

Thanks,

Vineet kumar
[protected]

To the concerned : complaint against clear trip for delayed cash refund after cancellation.
Sir,
I tried to book my flight ticket through cleartrip.com. On 7th of june 2017. The booking was automatically cancelled and they instantly deducted money from my account. The flight to kuala lumpur to kochi has been cancelled and i lost my money. I have contacted many times to clear trip customer service and the response on cash refund was like giving charity. The worst ever customer support i have every contacted. They mentioned 3-4 days processing time for a failed booking. I don't think it's fair, though the promise must be fulfilled within the said time. But still it's under processing and as a consumer i'm not able to use my money for my personal needs. I have been cheated and misguided for no reason and lost money and time. So from this point of time i have decided to file a suit against clear trip in consumer court because the mentioned 3-4 days has passed and they are not following the business ethics. And now i would like to move as per the law and order.
It was really bad experience with flight booking and cash refund with the website. Since it's not my mistake from my side, and they are liable to pay me compensation within no time. The proof of booking and details of trip is attached with the complaint in an image format. By considering it as a serious offence against consumer and please take necessary proceedings against the company at the earliest.
Thank you and regards,
Sooraj ganapathiyil
Mob: [protected]

Dear team,

I would like to inform you that as per your confirmation to us, that booking was cancelled last moment by hotelier we do not agree as now i have an email from hotel of 2nd april wherein they have confirmed to you that booking is not available.
I am really shocked and disappointed at seeing you lying and from your grace my entire holiday was spoiled. I was harassed physically and mentally as you informed me on 27th that my booking of 28th was cancelled last moment by hotelier. You have lied to everything.
Also just fyi the last moment arrangements happened not because of you it happened because i was in constant touch with hotel and i insisted them on accommodating us. They did so. However we didn't expect the rooms that were offered to us to be in a pity full condition.
Also on 28th morning ms purnima from your team confirmed on phone that on 2nd day we will get our original booking of j suite and on 3rd day it will be a higher category room than j suite. However on 3rd day we were given double deluxe which is a lower category room.
Please note that we had paid all our rooms with standard of j suite and staying in inferior quality rooms is a waste of our money and resources. Besides all the harassment as well.
I would sincerley advise you to refund entire amount we paid to cleartrip for this booking. This needs to be done asap.
Awaiting your reply.

Rgds
Umang

I booked hyd dehradun with trip id [protected] on retriving pnr with indigo airlines the fare paid showes rs 26370 and whereas cleartrip charged rs 28795 saying fare just hiked when making payment this is cheating people now also in indigo site ticket fof the pnr given by cleartrip showes fare as 26370 this is cheating people by cleartrip. The agency is charging higher fare i retrived pnr in indigo airlines site it is showing fare as rs 26370 and cleartrip with whome i booked indigo ticket charged me rs 28795 this is unfare. I was about to make payment of rs 26370 the ckeartrip site showed message that fare hiked to 28795 and i was forced to pay that much this is nothing but cheating by cleartrip

On dated 10/06/2017 saturday i was trying to book rail reservation from borivali to bharuch by dehradun express 19019.
Passenger name : nv kantelia
Age : 64 sr. Citizen
Class : sl
Fare : inr 146.00
After fulfill all detail i was use my icici debit card and it was not booked. I trying one more time and result was same.
But inr 146.00 deducted twice from my a/c (Total inr 292.00) without booking. So please refund me full amount i. E. Inr 292.00.
Thanks
Regards
Dharmesh m. Godhania
Bharuch
[protected]

Dear sir/madam, try to booked room on 27/05/2017 to 28/05/2017 in hotel aroma paltan bazar, (Kachori gali) assam, india, guwahati, 781008 through sbi debit card vide ref no. Ccaee1ale286igabjkoub2 transfer to 4 under the description of to transfer-inb cleartrip private limited and this transaction has debited from my account but my hotel room was not booked successfully. Again i try to booked the same has booked room successfully. Hence, it is requested that, may please be returned rs. 650 to my account accordingly please.

I am very disappointed by your service. I wanted to booked flight ticket for indigo from chennai to guwahati travel date on 19th july 2017. But the transaction has failed due to the poor service of your cleartrip site. I want my refund done immediately. If it is not done by tomorrow we will have to take strict action against the issue. Janhit mein jaari.