ClearTrip Complaints & Reviews

Dear sir/madam,
Dated 15/06/2017, i purchased a ticket as per details given as below:-
Flight:air india flight 809
Confirmation no:sep 25-confirmation #[protected]
The date of journey by mistake was given 25/09/2017 instead of 27/09/2017. Just after booking i observed the mistake and immediately cancelled the ticket direct through the airlines. Today i received a message that only rs. 881.00 has been refunded from rs.5810.00 where during the booking it was written that the ticket is refundable.
I know you will say all charges deducted are the cancellation charge. So can you explain that is it logical to deduct the rs.5000.00 money only for 10 minutes and for just a mistake.
Again i am not traveling with that ticket, you have not to spent anything about me still you are deducting a huge amount.

Please try to understand my words from sympathy as well as humanity ground.
As i an in the back of the wall you can deduct the total amount too, but it should not as there is no cost spent for me. At least 50% should be refunded.
As its a huge loose for me and i surrender my mistake, its my humble request to do the needful to refund me at least 50% of the total cost.

Kindly cooperate with me please.

I abhilash bheemineni, had booked an activity on clear trip website, the activity was a harleydavidson bike for 8 hours, after my money got deducted by cleartrip they sent a mail that it was for just 2hours, i got a bit confused and called their customer care, i spoke to 2 executives regarding the issue and both of them said that i need not worry about that issue and that was a issue from their side and they said to go ahead with the ride as it is for 8hours only... When i reached the activity spot, they said it was for 2 hours only, again i called cleartrip asking what is wrong with the issue, i nearly spoke to 6 of their staff, and none of them could give the solution, they again changed the word saying sorry sir it is only for 2hrs, i spoke to their head and asked him to check the call recording who said it was for 8hrs, its almost been a month now, my problem still did not get resolved... Activity trip i'd-[protected]

I booked my flights with cleartrip. Ae when i booked i select with luggage when i reach airport they said this ticket is without luggage charges so i call to customer care i complain on tuesday my complain number is 02886199
They told me they will solve out within 2 days now more than 3 days they didn't update anything.
I paid extra charges for luggage in dubai airport and may be now i will face same problem on my return flight.

I have tried to book a single ticket from varanasi to bangalore on 13 june, 2017 for 11 july, 2017. The first time i couldnt type in the otp within the stipulated time so i cancelled the transaction and tried to book again but the amount was deducted from bank. This time i entered the otp and the screen displayed bank has declined the payment. But i received an sms from bank that the amount was deducted. I cannot contact the customer care person as the contact number requires a trip id which i do not have. The total amount that got deducted is rs.8928/- i. E rs.4464*2. Kindly request the personnel to refund back my money. Below are the bank transaction details

13-jun[protected]jun-2017) by debit card
Othpg 821265 cleartrip.com mumbai 4, 464.00 (Txn: 821265)

13-jun[protected]jun-2017) by debit card
Othpg 497007 cleartrip.com mumbai 4, 464.00 (Txn: 497007)

I have booked through the email id of [protected]@gmail.com and have an account in cleartrip in the same mail. It shows no trips are booked.

Our trip ids is [protected] and [protected], we had our flight from bangalore to srinagar on 4th apr 2017 @ 5p. M., our airline was indigo. Due to the irresponsible service of indigo airlines, we had missed the flight. Following this as per the terms for missing a flight, indigo airlines have refunded "no show taxes" amounting to rs.3514 and rs.1004 respectively and have smsed me that the refund will be credited to the travel agent's account, since the booking was through them.

Following this i called the cleartrip customer care no[protected] on 23rd may 2017 for the confirmation on the amounts, the cleartripper who attended me on the matter, confirmed on having received the said amounts and informed that the amount will be credited to my account within 7 working days but i didn't receive any message of credit even after 10 days, so i called the cleartrip customer care no[protected] again & i had to explain the whole matter again, after listening & verifying the details, to my surprise the cleartripper informs me that no amount will be refunded as some charges are to be deducted..

I request the cleartrip company to refund my amount, as i have already lost huge someoff money due to irresponsible service of indigo airlines.

I have attempted to booked a ticket for two from goa to mumbai on 19 may, 2017. The amount was debited from my credit card but the booking failed. I have raised an issue with my bank but as the amount was already deducted from my account i was told to contact the merchant which is cleartrip. Upon many email exchange of providing details, such as reference no., transaction id, and even the bank statement, cleartrip has plainly stated that they have not recieve the amount.
I don't know where else to raise this complain so i am placing my request at this forum to help me.

13 june 2017:i booked two flights from aizawl to bangalore worth rs 16014/- and don't get any deatils regarding my booking through e-mail or sms. And i simply got this message:
Thank you for using your sbi debit card 519xx8081 for a purchase worth rs16014.0 on pos [protected] at cleartrip.com txn# 311752.

I want this problem to be solved and receive my hard earned money immediately.

Thanks

Zomawia hauhnar
[protected]

Please help immediately!!

On 9th june, 2017, i tried to book a flight ticket from guwahati to delhi by cleartrip.com. But the transaction failed and my sbi account debited to the tune of rs 6623 on pos [protected] at cleartrip.com txn# 342852. Till now i am awaiting my refund but to no avail. I request a complete refund of my hard-earned money.

Thanks,

Vineet kumar
[protected]

To the concerned : complaint against clear trip for delayed cash refund after cancellation.
Sir,
I tried to book my flight ticket through cleartrip.com. On 7th of june 2017. The booking was automatically cancelled and they instantly deducted money from my account. The flight to kuala lumpur to kochi has been cancelled and i lost my money. I have contacted many times to clear trip customer service and the response on cash refund was like giving charity. The worst ever customer support i have every contacted. They mentioned 3-4 days processing time for a failed booking. I don't think it's fair, though the promise must be fulfilled within the said time. But still it's under processing and as a consumer i'm not able to use my money for my personal needs. I have been cheated and misguided for no reason and lost money and time. So from this point of time i have decided to file a suit against clear trip in consumer court because the mentioned 3-4 days has passed and they are not following the business ethics. And now i would like to move as per the law and order.
It was really bad experience with flight booking and cash refund with the website. Since it's not my mistake from my side, and they are liable to pay me compensation within no time. The proof of booking and details of trip is attached with the complaint in an image format. By considering it as a serious offence against consumer and please take necessary proceedings against the company at the earliest.
Thank you and regards,
Sooraj ganapathiyil
Mob: [protected]

Dear team,

I would like to inform you that as per your confirmation to us, that booking was cancelled last moment by hotelier we do not agree as now i have an email from hotel of 2nd april wherein they have confirmed to you that booking is not available.
I am really shocked and disappointed at seeing you lying and from your grace my entire holiday was spoiled. I was harassed physically and mentally as you informed me on 27th that my booking of 28th was cancelled last moment by hotelier. You have lied to everything.
Also just fyi the last moment arrangements happened not because of you it happened because i was in constant touch with hotel and i insisted them on accommodating us. They did so. However we didn't expect the rooms that were offered to us to be in a pity full condition.
Also on 28th morning ms purnima from your team confirmed on phone that on 2nd day we will get our original booking of j suite and on 3rd day it will be a higher category room than j suite. However on 3rd day we were given double deluxe which is a lower category room.
Please note that we had paid all our rooms with standard of j suite and staying in inferior quality rooms is a waste of our money and resources. Besides all the harassment as well.
I would sincerley advise you to refund entire amount we paid to cleartrip for this booking. This needs to be done asap.
Awaiting your reply.

Rgds
Umang

I booked hyd dehradun with trip id [protected] on retriving pnr with indigo airlines the fare paid showes rs 26370 and whereas cleartrip charged rs 28795 saying fare just hiked when making payment this is cheating people now also in indigo site ticket fof the pnr given by cleartrip showes fare as 26370 this is cheating people by cleartrip. The agency is charging higher fare i retrived pnr in indigo airlines site it is showing fare as rs 26370 and cleartrip with whome i booked indigo ticket charged me rs 28795 this is unfare. I was about to make payment of rs 26370 the ckeartrip site showed message that fare hiked to 28795 and i was forced to pay that much this is nothing but cheating by cleartrip

On dated 10/06/2017 saturday i was trying to book rail reservation from borivali to bharuch by dehradun express 19019.
Passenger name : nv kantelia
Age : 64 sr. Citizen
Class : sl
Fare : inr 146.00
After fulfill all detail i was use my icici debit card and it was not booked. I trying one more time and result was same.
But inr 146.00 deducted twice from my a/c (Total inr 292.00) without booking. So please refund me full amount i. E. Inr 292.00.
Thanks
Regards
Dharmesh m. Godhania
Bharuch
[protected]

Dear sir/madam, try to booked room on 27/05/2017 to 28/05/2017 in hotel aroma paltan bazar, (Kachori gali) assam, india, guwahati, 781008 through sbi debit card vide ref no. Ccaee1ale286igabjkoub2 transfer to 4 under the description of to transfer-inb cleartrip private limited and this transaction has debited from my account but my hotel room was not booked successfully. Again i try to booked the same has booked room successfully. Hence, it is requested that, may please be returned rs. 650 to my account accordingly please.

I am very disappointed by your service. I wanted to booked flight ticket for indigo from chennai to guwahati travel date on 19th july 2017. But the transaction has failed due to the poor service of your cleartrip site. I want my refund done immediately. If it is not done by tomorrow we will have to take strict action against the issue. Janhit mein jaari.

I had booked an air ticket through clear trip via qnb loyalty points (Qnb reference no. : bkr-fb-ol-2017/[protected], qatar airline pnr no qirwem (Qr 1318), from alexandria (Hbe), borg el arab airport to doha (Doh), hamad international airport on mon, 12 jun 2017. Ticket number 157-[protected] & qnb reference no. : bkr-fb-ol-2017/[protected]
Now all qatar airway are stopped.
Please let me know about the options for this ticket.

I booked hotel kostamar diu..4 star property for 3-5 june royal villa suit room... Booking voucher done, id created, money 14500 cut from my credit card... When i reached the hotel after 400 kms of driving on my anniversary with my 2 month old child and 3 year old child... Hotel said there is no booking on your name... Please contact to cleartrip... I repeatedly tried to contact cleartrip.. After 3 hrs i am able to contact of them.. Finally cleartrip said it was our system error.. We will refund your money.. What a irresponsible behavior by cleartrip.. When a person come to a tourist place to celebrate his wedding anniversary with his 3 month old baby after 5 hr long journey and had to go back at home because there was no any hotel vacant for stay... How shameful is that for cleartrip.. What a irresponsible behavior.. Not given any alternate arrangement for same category of hotel nor any compensation...
I request to all customers please dont use cleartrip for your booking..

If any body wants to ask me about cleartrip services they are free to contact me

Dr nilesh m baraiya
Wellcare children hospital
[protected]@yahoo.com
[protected]

Refund not given for international flight booking cancellation
Trip ID : [protected]
Mumbai to Zurich: 3rd March 2017
Zurich to Mumbai : 11th March 2017

Due to urgent issue in office I had to propone my return journey i.e. from Zurich to Mumbai 11th March 2017 to 8th March 2017. so i called up clear trip to help me with the proponing ticket on 28th Feb(Tentative date not sure on which date I called). However clear trip executive said their system is not allowing to propone the ticket. Also he was not able to cancel Zurich to Mumbai travel.

Since I had no option I booked another ticket with clear trip from Zurich to Mumbai Trip ID [protected] for 8th March 2017. And called up clear trip on 5th march for cancellation of 11th March ticket and they cancelled the ticket and asked me to wait for 45 days as they need to raise some request with Airline and its tedious process.

Today when I called them they are saying 0 amount is processed as Refund. They have not sent me any email or any communication on this..

I can not believe that Airline charges 32k for cancellation Also Clear trip has to improve their system and should allow propone or cancellation. Otherwise they should not take up return journey ticket booking if they are incapable to handle it.

I have booked air ticket from cleartrip site and cancelled my ticket through clear trip also got the mail for the same from the clear trip but not processed by cleartrip so ticket was not cancelled as I got replied from the official of clear trip and I have not received refund of my ticket of cancellation instead I have got 232 Rs for missing my flight which is wrong I want my refund
(Trip ID [protected]) processed
Please do the needful or I have to go for consumer court

I had booked flight with clear trip and i had a clicked the option for 8th to 23rd june but when the booking came it was for 6th june and 22 june. When i called them they said nothing can be done and i had to cancel the full booking and had to pay double the flight ticket.. I booked online so that i could get cheap ticket and it costed me double. I asked them to cancel and they said they will refund me some 948 rupees. But the refund has also not come. My register mobile number with them is [protected]. Please do check on this online booked they are playing with people's money and harnessing there customers mentally. Action should be taken. I had the same experience with make my trip also.

I selected and booked the flight delhi to mumbai morning 5:10 am. But cleartrip automatically booked another flight time is 8:05 morning. Kindly refund my flight ticket all amount immediately. I want to book morning 5:10 flight. Plz resolve this problem.

Trip id:[protected]
Amar shinde
-
28 may 17, 08:05
Goair, 334
Pnr: 13p33l

Kindly take action on this