ClearTrip Complaints & Reviews

I booked a flight for Hyd to Kol scheduled on 18th May. According to the ticket my flight is scheduled for 5.20pm from Hyderabad. But when I have done the web check in from Indigo's site it is showing 2.25pm. The Indigo customer support has said its responsibility of the agent that has done the booking. I have my office at 2.30pm and it is not possible for me to board the flight as shown by the checkin pass. But the Indigo customer support has said that for my PNR only that flight is scheduled. This type of harassement is not expected. I had intentionally booked the 5.20pm flight by paying more money and now this issue.

I have booked 2 rooms for 5 adult and 1 child in hotel anola gangtok for 7-10 th may, 2017 at a cost of rs.1 3350 (Room rate)+rs.1140 (Hotel taxes)=rs.14, 490. I gt a discount of rs.1, 800. Finally amount of rs.12, 690 was deducted from my bank account. Few days later i cancelled the booking and while contacting the customer care, i hv been informed that rs.300 will be deducted for cancellation charges. I sighted the example of other booking sites like mmt, yatra etc.. (Where no charges are deducted, if cancelled before a specified date) they agreed to give me a waiver of rs.300. Now while getting refund i got rs. 600 less i. E rs.12, 090 (Which was un noticed by me at that point of time). Again i booked 2 rooms in hotel pineridge, darjeeling for 12-14th may, 2017 at a cost of rs.4, 833 & rs.3, 750. Now due to some unavoidable circumstances i have to cancel the darjeeling booking also and i got the full refund. Now while checking my bank statement i came to know that rs.600 was deducted from my refund. While contacting customer care, my experience was like a hell. They took almost an hour to come to a conclusion that rs. 600 was given to me as cashback and that was adjusted in darjeeling booking. But the fact is i also got rs.600 less while getting the refund of darjeeling cancellation.
I tried a lot to make the officer understand, but she stood in the same position of not giving me the residual amount (May be she was acting of not my point as per her seniors advice).
So i would request the management to refund back my rs.600 and not let me feel that, i hv been cheated by cleartrip

Trip ID: [protected]. on 3 May 2017 immediately requested for name title change & clear triper misguided & taken charged also to rectified bt cleartrip denied to change or editing the ticket and informed me after 48 hours. Its a open cheating by clear trip and misguided for the cancellation charges. Due to more time passed new ticket comes on its double charges if convert incl. difference fare & cancellation chrg . Many time i called & email also to clear trip do not response and call disconnected and still my case has not been resolved.

I have received confirmed e ticket showing the purchase amount inr 158, 640. For my upcoming trip from srinagar to calgary & back on 12th, sept.2017& 30th oct.2017 respectively. I have only paid inr 100000.00 only in parts the remaining amount of inr 58640.00. How can i pay this balance amount when you have sent the balance amount of inr 83640.00 the last transaction id is[protected]'which has not been accounted for by you where as i have received the acknowledgment from clear trip

Dear sir/madam

I have tried to make a air ticket on line from ranchi to banagalore on 29th april 2017. The amount deducted from my account but ticket was not generated.The trip id is [protected] and till date not refund is credited to my account. Please have a look on the matter and resolve the process of refund quickly..

joydip chakraborty
cell: [protected]

Cleartrip — ticket cancelled, but not refund

1 review
Ji jibina on feb 6, 2017 submit a complaint
Sir
We booked ticket through clear trip on 8/11/2016 indigo flight dubai to bangalore and cancelled on 27th nov 2016. Our trvell id [protected] jibina shajahan and zainab shajahan. Cancelled through indigo web site and they credit the fund in clear trip account on 3rd dec 2016. Unfortunately the fund so far not credietd in our account. Please credit the fund soon and reply on our complaint.
Thanks and regards
Jibina shajahan

Dear sir,

I am Pushp raj, passport number L1965933, booked my ticket for 11.05.2017 on 10.05.2017 through cleartrip but i did not received my ticket or pnr number (By email or sms) rs 11475/- debited from my account also. I am trying to call cleartrip office and airindia express since Till yet So please find out the problem and send my pnr number, i have to travel tomorrow. .
Or else if possible return my amount..

Thank you for your cooperation
Regards
Pushp Raj Gautam
Mob: +91 [protected]
Email: [protected]@gmail.com

I tried to book flight tickets from chennai to Madurai on 28.4.17. The amount was debited from my account, but I received a message "verification has failed" from the cleartrip site. I checked out the support forum where it is stated that if such an issue occurs, the amount debited will be refunded. The amount is yet to be refunded. Kindly do the needful.

The amount stated message was sent by me to the cleartrip email [protected]@cleartrip.com. It has been days and no action has been taken. My email [protected]@yahoo.co.in.

Dear sir,

I am arun mathew, passport number g5802228, booked my ticket for today by before yesterday through cleartrip but i did not received my ticket or pnr number (By email or sms) rs 11799/- debited from my account also. I am trying to call cleartrip office and airindia express since yesterday. So please find out the problem and send my pnr number, i have to travel today.

Thank you for your cooperation
Regards
Arun mathew
Mob: +91 [protected]
Email: [protected]@gmail.com

I was booking on airindia flights from Ranchi to Hyderabad on 05 May 2017 through cleartrip.com. booking time the above date flights are full there is no seats on the the airindia flight, so automatically the the date was convert into 06 May, my booking was done I was shocked and call to customer care of cleartrip.com the rep of the company was Blane to me totally mistakes the my side actually I don't select the 06 May.

So pls my deducted amount to my account at the earliest

Regards
T Madhu Deva Prasad
[protected]
Booking g Ref No is [protected]

I made a flight booking through cleartrip.com for hyderabad to bagdogra; trip id trip id : [protected]. And the flight was cancelled by the goair airlines but i have only received the refund amount or rs.7, 487 where i have to recieve the complete amount (13089) as i have not cancelled the ticket. I called customer support several times but there is no satisfactory response but keep on giving me further time-line. I also contacted the floor supervisor but was of no help. Customer support executives even disconnected my call more than 10 times after asking me to hang up.
My friends have booked the same in other website makemytrip for the same airlines and they were given complete refund (100% refund).
In regard to my case, i have the following demands:
(I) refund me the complete amount with interest.
(Ii) compensation of rs 50, 000/- for the mental harassment and agony that i have gone through and call charges accrued

This is for your information and necessary action.

I have booked as non A/c room for 2 adult on 27th april 2017, the cleartrip id was[protected]. check in time 28th 00.00 hours to 29th 00:00 hours, i have paid sum of rs 658. once i booked i enquired in hotel too. The hotel name was Sri Sai residency, G.N mada street, next to govindaraju temple, thirupathi.

i was there on early morning by 12.30am on 28th april. but the hotel staff denied to offer the booking because we are not married. the purpose of the journey was to attend the interview at IISER thirupathi for permanant post. i tried showing the call letter to the hotel staff, but he was scolding and telling us to get out of the hotel. there was no courtesy to treat the customer.
i have lost my money, respect everything there. i had to find a new hotel even after booking a trip. i was literally crying on the road to find another hotel. my brother is very younger to so he also dont know what to do.

My daughter did cancellation of our booking today 30th April 2017 which was for 2nd May 2017 from Dubai to Bangkok and I called within 5 minutes of her mistake. But they said nothing can be done and cancellation will be processed. I called airline and they said if your agent want they can stop cancellation and I called cleartrip again. They said the same again that nothing can be done. We have bear an unnecessary loss of 2800 aed whereas even on Flydubai website it is written that only 200 aed per person gets deducted in case cancellation is done 24 hrs prior to day of travel. But this is really bad experience. We still want to keep booking. Kindly help to retrieve the cancellation.

I had wrongly booked hotel saubhagya inn international Lucknow instead of hotel saubhagya in international pen maharashtra
After booking I have called for cancellation of booking within 2 mins
With reason
But cleartrip is denying to refund my booking money
It's cheating by company and I will sue against company In court
My trip I'd is [protected]

Trip ID is [protected].
Convenience fees before payment was shown as AED 33 per person.
Final payment amount was shown as AED 2240.
But after I clicked "make payment" AED 2346 was deducted without prior intimation instead of the confirmed amount of AED 2240.
How did AED 66 convenience fees became AED 172 ?

Thanks & Regards,

Kallol Kumar
[protected]

I had booked 5 return tickets from delhi to zuric.
Now due to some circumstances I need to cancel these tickets.

I want all my money refunded as its been only one week since I booked these tickets.

If they will refund me my complete amount then only I will pay my credit card bill or else will not pay this bill and put this as a dispute as it is due to unavoidable circumstances and I am not in a position to pay this

I booked 2tickets from pune to delhi round trip,
Date 5aug to 19aug
Cost 12380/-.
I asked cancellation charges to spice jet, they said 5283rs of 12380/-,
As per clear trip cancellation policy 250rs is cancellation charge per each sector and 325 as convenience charge.

That means my refundable amount would be,[protected]Airline charge) -1000 (Cleartrip charge) -1300 (Convenience charge) =4797 as refundable amount

But in real i m getting 1606/-
They displayed 2250 as airline charges per each sector.
Very very disappointed by this behavior.
Never ever use this app for any further bookings.

This is with regard to my cleartrip id [protected]. I have booked two flight tickets with Indigo. However, the flight got canceled and I have asked for full refund i.e. 6798 INR.
Airlines have already transferred the amount to Cleartrip. However, I have yet to get it back from them. It's been more than two weeks and I have already followed up twice but still no luck.

Sir,
With regret i am to inform you that today on 24/04/2017 time around 09:30 AM. i have been trying to book the ticket from clear trip destination from Coimbatore to Hyderabad. During the process of transaction via Debit card, Submitted my debit card details, 3 digit CVC, 1 time OTP submitted. There was some transaction problem/communication problem. But the money of rs.3931/- only from my account no.[protected], Syndicate bank was debited without any confirmation and also ticket. Flight details: 1 Stop 6E-892 CJB 10.00 AM, MAA 11.05 AM. 6E-315 MAA 12.55, HYD 14.05
Therefore, i would request you to kindly see in the matter as to why such problems has occurred. Issue the ticket or kindly credit the amount that has been deducted from my account from your kind end please at the earliest.

I tried to book 3 return tickets to Goa from Mumbai with the discount advertised by cleartrip. NEWFLY NOWFLY CTWOW.Unfortunately none of these codes worked. I then tried to book a combo of flight and stay thinking the discount codes will work. Again they did not. However i booked the package and got no discount as advertised.

I then booked another return ticket and again i did not get the discount. I called cleartrip n cleartrip kept disconnecting my call. I gave up. Called them up the next day and spoke to someone who said to write an email and expect a response in 24 hrs. Sent an email waited for 3-4 days. Called cleartrip who said wait for another 24hrs. Called cleartrip again who said to wait till Tuesday and today is Friday.

Cleartrip is a fraudulent company that advertises something only to attract customers to Thier site and gives no discount and then they blame saying that you did not click on apply after entering the code. What does cleartrip think that customers who book tickets online don't know how to apply a code.

I need cleartrip to give me a discount on all my flight tickets and upgrade my room to a family room.

Or i report this to consumer court about false advertising and pathetic customer service.

My trip is is Ticket for Trip to Goa flight -- Trip ID [protected]
And
[protected].