ClearTrip Complaints & Reviews

As per trip id [protected] we made a payment on May 5th for rupees 31, 725 for round trip, TVM to New Delhi. However I got ticket for TVM to Delhi one way only vide trip id [protected] for rupees 18, 483. On contacting their sales team on 5th May itself, i was promised for refund of rupees 13, 242 which I am yet to receive. Kindly address the issue and refund the amount ASAP.

Regards,
Namita Narayani

I have had the worst experience with Cleartrip. I had booked a round trip from Dubai to Singapore via cleartrip. I had to change the dates of my booking because of my company, however, cleartrip told me that this was not possible and that I'd have to book a new ticket. So I went ahead and did that. When I checked with Singapore Airlines soon after, they told me that they can change my dates and authorized for a full refund on the extra ticket that I purchased. They sent the authorization code and email almost immediately(on the same day). I first received an email from Cleartrip saying that the refund process would take 7-9 days. After waiting and not receiving any notification from them, I called them again and they said it would take 40-45 days. After waiting for 45 days, I called them again, they said it would take 40-45 working days. And so I waited for 45 working days and called again. Then they kept saying that they haven't received any notification from the airlines. After several calls to India from Dubai, after calling both Singapore airlines in Dubai and the head office in Singapore, they both confirmed that everything was done from their side long back. After about 2 and a half months I called again, and was told that they have finally received the email from the airlines and that I'd get my money in 3-4 days. I DID NOT receive my money within that period and called them again. They said it will take another 15 days. At this point, it is going to be almost three months and they are still making excuses and not telling me exactly what is causing the delay. I am never going to use cleartrip again and do not recommend it to anyone else. They are extremely inefficient!!

I have booked an OYO room YO Rooms Himalayan View Camel'S Road 2, Mussoorie, Uttaranchal, India (Trip ID: [protected]) through Cleartrip for 17th April to 20th April.After staying 1 night we have checked out the room on 18th April.I have canceled rest of the days i.e 19th and 20th April booking.

After taking follow up about 1 month I am not getting the refund amount 3798.

I have communicated to OYO and OYO confirms that 3798 rs they have refunded on 18th April but Cleartrip is not refunding the money.

Intentionally cleartrip is harrasing and extending the timeline.It aleardy completed 1 months and after several follow up I didn't get my money and not even a proper answer

I booked a Train Ticket on ClearTrip online ID: [protected], I am to travel between Secundrabad to Vadodra on the 22nd May'2017. I got the confirmation mail of my booking after paying through Axis bank Netbanking. Within few minutes I received another mail that my booking is cancelled only to have left me in shock.
I am wondering whether my booking is still there or it is cancelled I haven't received the money back either.
I tried contacting ClearTrip but the automated IVR does not have any option to register a complaint. I also tried writing to them however they do not have any such option to write a complaint on their website either.

My booking id was [protected]. I had cancelled this booking and asked for refund and so they sent me a mail of cancellation but they sent me a refund of Rs. 00 where i had payed a sum of Rs 3, 026. While i was cancelling this booking they assure with me total amount but they did'nt and now i am in need of this money... Please i do have a request and refund me...

Hello,

I made an online payment to Cleartrip for a hotel booking. The payment got deducted from my account but no PNR/Trip ID generated. When i am calling the customer care they are asking for Trip ID to proceed. They have no proper mechanism to deal with such issues or rather intentionally not providing contact detials. I dont have any means to contact them.

Cleartrip.com are taking bookings for Nainital Cable Car Ride. URL for the same is
So I book 7 tickets from cleartrip.com for Nainital Cable car ride. The booking was for 1 May 2017 at 10am. There was not clear information how we will get the entry to the cable car (The confirmation email is attached below). So I called the cleartrip call center and asked how should I proceed with this booking and she told me that go to the counter and show the email. This email is your ticket.
On the day of activity we went to counter and shown him the email. The person at the counter said this does not mean anything either I have to buy ticket or check with cleartrip. So after going through email again I found Lalit Arya number. So I called Lalit at 9:45, and he was very arrogant person. He fist denied that we had any bookings. After explaining him for some time, he somehow found our booking and said that it would take him 20 min to send the tickets to us. The reason we did online booking and spent nearly 40% more than the actual ticket was to avoid waiting. After waiting for 30 min we booked the fresh tickets from the window and went for the ride. His person called me at 10:30 asking for our location. I called clear trip for refund and they denied. One thing Lalit mentioned was I should have called him a day before my activity, which was not mention in any instruction either on webpage or on my confirmation email.
It was cleartrip.com responsibility to make sure that there agent delivers me tickets on time.

I booked a flight for Hyd to Kol scheduled on 18th May. According to the ticket my flight is scheduled for 5.20pm from Hyderabad. But when I have done the web check in from Indigo's site it is showing 2.25pm. The Indigo customer support has said its responsibility of the agent that has done the booking. I have my office at 2.30pm and it is not possible for me to board the flight as shown by the checkin pass. But the Indigo customer support has said that for my PNR only that flight is scheduled. This type of harassement is not expected. I had intentionally booked the 5.20pm flight by paying more money and now this issue.

I have booked 2 rooms for 5 adult and 1 child in hotel anola gangtok for 7-10 th may, 2017 at a cost of rs.1 3350 (Room rate)+rs.1140 (Hotel taxes)=rs.14, 490. I gt a discount of rs.1, 800. Finally amount of rs.12, 690 was deducted from my bank account. Few days later i cancelled the booking and while contacting the customer care, i hv been informed that rs.300 will be deducted for cancellation charges. I sighted the example of other booking sites like mmt, yatra etc.. (Where no charges are deducted, if cancelled before a specified date) they agreed to give me a waiver of rs.300. Now while getting refund i got rs. 600 less i. E rs.12, 090 (Which was un noticed by me at that point of time). Again i booked 2 rooms in hotel pineridge, darjeeling for 12-14th may, 2017 at a cost of rs.4, 833 & rs.3, 750. Now due to some unavoidable circumstances i have to cancel the darjeeling booking also and i got the full refund. Now while checking my bank statement i came to know that rs.600 was deducted from my refund. While contacting customer care, my experience was like a hell. They took almost an hour to come to a conclusion that rs. 600 was given to me as cashback and that was adjusted in darjeeling booking. But the fact is i also got rs.600 less while getting the refund of darjeeling cancellation.
I tried a lot to make the officer understand, but she stood in the same position of not giving me the residual amount (May be she was acting of not my point as per her seniors advice).
So i would request the management to refund back my rs.600 and not let me feel that, i hv been cheated by cleartrip

Trip ID: [protected]. on 3 May 2017 immediately requested for name title change & clear triper misguided & taken charged also to rectified bt cleartrip denied to change or editing the ticket and informed me after 48 hours. Its a open cheating by clear trip and misguided for the cancellation charges. Due to more time passed new ticket comes on its double charges if convert incl. difference fare & cancellation chrg . Many time i called & email also to clear trip do not response and call disconnected and still my case has not been resolved.

I have received confirmed e ticket showing the purchase amount inr 158, 640. For my upcoming trip from srinagar to calgary & back on 12th, sept.2017& 30th oct.2017 respectively. I have only paid inr 100000.00 only in parts the remaining amount of inr 58640.00. How can i pay this balance amount when you have sent the balance amount of inr 83640.00 the last transaction id is[protected]'which has not been accounted for by you where as i have received the acknowledgment from clear trip

Dear sir/madam

I have tried to make a air ticket on line from ranchi to banagalore on 29th april 2017. The amount deducted from my account but ticket was not generated.The trip id is [protected] and till date not refund is credited to my account. Please have a look on the matter and resolve the process of refund quickly..

joydip chakraborty
cell: [protected]

Cleartrip — ticket cancelled, but not refund

1 review
Ji jibina on feb 6, 2017 submit a complaint
Sir
We booked ticket through clear trip on 8/11/2016 indigo flight dubai to bangalore and cancelled on 27th nov 2016. Our trvell id [protected] jibina shajahan and zainab shajahan. Cancelled through indigo web site and they credit the fund in clear trip account on 3rd dec 2016. Unfortunately the fund so far not credietd in our account. Please credit the fund soon and reply on our complaint.
Thanks and regards
Jibina shajahan

Dear sir,

I am Pushp raj, passport number L1965933, booked my ticket for 11.05.2017 on 10.05.2017 through cleartrip but i did not received my ticket or pnr number (By email or sms) rs 11475/- debited from my account also. I am trying to call cleartrip office and airindia express since Till yet So please find out the problem and send my pnr number, i have to travel tomorrow. .
Or else if possible return my amount..

Thank you for your cooperation
Regards
Pushp Raj Gautam
Mob: +91 [protected]
Email: [protected]@gmail.com

I tried to book flight tickets from chennai to Madurai on 28.4.17. The amount was debited from my account, but I received a message "verification has failed" from the cleartrip site. I checked out the support forum where it is stated that if such an issue occurs, the amount debited will be refunded. The amount is yet to be refunded. Kindly do the needful.

The amount stated message was sent by me to the cleartrip email [protected]@cleartrip.com. It has been days and no action has been taken. My email [protected]@yahoo.co.in.

Dear sir,

I am arun mathew, passport number g5802228, booked my ticket for today by before yesterday through cleartrip but i did not received my ticket or pnr number (By email or sms) rs 11799/- debited from my account also. I am trying to call cleartrip office and airindia express since yesterday. So please find out the problem and send my pnr number, i have to travel today.

Thank you for your cooperation
Regards
Arun mathew
Mob: +91 [protected]
Email: [protected]@gmail.com

I was booking on airindia flights from Ranchi to Hyderabad on 05 May 2017 through cleartrip.com. booking time the above date flights are full there is no seats on the the airindia flight, so automatically the the date was convert into 06 May, my booking was done I was shocked and call to customer care of cleartrip.com the rep of the company was Blane to me totally mistakes the my side actually I don't select the 06 May.

So pls my deducted amount to my account at the earliest

Regards
T Madhu Deva Prasad
[protected]
Booking g Ref No is [protected]

I made a flight booking through cleartrip.com for hyderabad to bagdogra; trip id trip id : [protected]. And the flight was cancelled by the goair airlines but i have only received the refund amount or rs.7, 487 where i have to recieve the complete amount (13089) as i have not cancelled the ticket. I called customer support several times but there is no satisfactory response but keep on giving me further time-line. I also contacted the floor supervisor but was of no help. Customer support executives even disconnected my call more than 10 times after asking me to hang up.
My friends have booked the same in other website makemytrip for the same airlines and they were given complete refund (100% refund).
In regard to my case, i have the following demands:
(I) refund me the complete amount with interest.
(Ii) compensation of rs 50, 000/- for the mental harassment and agony that i have gone through and call charges accrued

This is for your information and necessary action.

I have booked as non A/c room for 2 adult on 27th april 2017, the cleartrip id was[protected]. check in time 28th 00.00 hours to 29th 00:00 hours, i have paid sum of rs 658. once i booked i enquired in hotel too. The hotel name was Sri Sai residency, G.N mada street, next to govindaraju temple, thirupathi.

i was there on early morning by 12.30am on 28th april. but the hotel staff denied to offer the booking because we are not married. the purpose of the journey was to attend the interview at IISER thirupathi for permanant post. i tried showing the call letter to the hotel staff, but he was scolding and telling us to get out of the hotel. there was no courtesy to treat the customer.
i have lost my money, respect everything there. i had to find a new hotel even after booking a trip. i was literally crying on the road to find another hotel. my brother is very younger to so he also dont know what to do.

My daughter did cancellation of our booking today 30th April 2017 which was for 2nd May 2017 from Dubai to Bangkok and I called within 5 minutes of her mistake. But they said nothing can be done and cancellation will be processed. I called airline and they said if your agent want they can stop cancellation and I called cleartrip again. They said the same again that nothing can be done. We have bear an unnecessary loss of 2800 aed whereas even on Flydubai website it is written that only 200 aed per person gets deducted in case cancellation is done 24 hrs prior to day of travel. But this is really bad experience. We still want to keep booking. Kindly help to retrieve the cancellation.