ClearTrip Complaints & Reviews

I booked a room in hotel manaya bareilly through cleartrip mobile app with trip id [protected].
On arrival at hotel they refused check in after ckecking my wife's id proof bcoz her residence address was local.
I told them that I can give them different id which have different location residence address .
I told them that we were married but they refused check in.
While booking on clear trip mobile it was not mentioned that we have to take along our marriage certificate while check in.
I was greatly humiliated by the service.

Regarding refund money transffer
Bank name bank of maharashtra branch-hi tech agree pune
Acc no - [protected]
Regarding refund money transffer

I had booked a ticket from Chennai to Madurai on July 1, 2016 (Air Pegasus flight ) via Cleartrip. The journey date was Sep 7, 2016 and total ticket cost was Rs.1672. On Aug 31, I received an email from Airpegasus that the flight had been cancelled “due to unavoidable reasons”. I tried contacting the Cleartrip customer support and they informed that Airpegasus had shut down its operations. I cancelled the ticket on the Cleartrip website and processed for refund. In the meantime I also contacted Cleartrip customer support about the refund status for which they informed that they are trying to contact the company and will get back on the status only when they get intimation from Airpegasus. It has been more than 5 months till date, but I have not received the refund. It seems, Cleartrip cannot give commitment on the refund amount or the time frame of refund. They will process the refund only when the amount is received from Air Pegasus.

As per the above, amount 733, 1750, 1750 has been debited on 19/3/17, 22/3/17, 22/3/17 respectively. Attempt of booking ticket from bangalore to piparia[had been made and due to irctc user id issue the ticket was not booked but the amount has been debited from,
Account number :-[protected], corporation bank:-basavangudi branch. So kindly requesting the refund of the money debited without any charges since no ticket has been issued.
Transaction id:- 1. [protected] on 19/3/17 rs 733
] 2. [protected] on 22/3/17 rs 1750
3. [protected] on 22/3/17 rs 1750
Waiting for the refund as early as possible.

I have booked ticket from BDQ to BOM vide your ID No. [protected] . The travelers were Mr. Farid Rathod and Mr. Abdulaziz Rathod. The flight number was 9W-7344. The said ticket was cancelled due to change of programme. The refund of airline fare was not known. Rs.140/- only was refunded to me. Imay please be informed whether the airline fare will be refunded or not.

Transaction Alert from Axis Bank
Finance
Transaction.[protected]@axisbank.com Today at 16:54
To
[protected]@yahoo.co.in
Message body
Axis Bank Badhti Ka Naam Zindagi

Dear Customer,

Thank you for banking with Axis Bank.

Rs.44, 868.00 was spent on your Axis Bank Credit Card xx1305 on 01-Apr-17 04:54:27 PM at CLEARTRIP PRIVATE LT. Your available Credit Limit: Rs. 2, 03, 136.00. The total Credit Limit of your account is Rs. 2, 50, 000.00.

Please contact Customer Service[protected] or[protected] if this transaction was not authorized by you or if you wish to convert any transaction above Rs. 2500.00 into EMI.

Assuring you of our best services.

Regards,

Axis Bank
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For additional details regarding your account, SMS the appropriate keyword(s) to 5676782
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• For Last Payment made, SMS LASTPAY

*Terms & Conditions apply.
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the above transaction was not completed by clear trip. money was deducted from my credit card but ticket details not given.

Trip Id: [protected].
The issue starts with my name details on the ticket. The cleartrip mobile app, while booking the ticket, has a field to mention first name, middle name and last name, however next to middle name, they have mentioned an additional text that it is optional, so I did not enter it but the same is there on my passport so I had requested for a name change.
So they asked me to email my passport copy and since then it has been more than a month and I have received no replies from them on my email chain, despite sending them multiple emails to inform me about the status.
I give them a call on 25th March, 2017 and they say its under process. Then I call them on 28th March, again same reply (call attended by Mr. Rohan Tambe). And finally when I call them on 1st April, 2017 they say that they had received a reply from Air India on 25th March, 2107 that name cannot be changed!. What is this, dont they have a reponsibility to give us call and inform us on time and in the first place, why cant the name be changed. Not replying to emails is another big issue, makes us feel like we are talking to walls! Clearly terrible service and lack of coordination.

Trip ID [protected]
hi ruquaya,
We have processed a refund of Rs. 1, 289 for your New Delhi - Srinagar return booking (Trip ID [protected]). The refund should appear in your account in 5 to 7 working days depending upon your bank.
dear sir/mam
I had booked my trip from delhi to srinagar with cleartrip.com for 7th april, the flight has been cancelled by go air so i had to cancel the return flight also. i have been repeatedly requesting for the full payment with no response from the cleartrip.com customer care.
regards
Ruquaya
ruquaya.[protected]@hotmail.com

It was booked for rs 8925 on 23 03 17. and reschdule on dt 25 03 17 for which i paied rs 10110 . means i total paied rs 18822. for a single trip from benglore to delhi and back. please let me know will i get some amount back or not . if not than why u have charge rs 10110. when it is freshly available for rs 8399.

it means if i miss that flight on 30 03 17 and book a new ticket i have to pay only 8399. for which presently i had to pay rs.10110. now u are requested to concider the matter at top priority .and requested to returm my money.what ever it may be .tother wisr i am to force to go further. thanking you.

ASHOK KUMAR SHARMA
F/O KARAN SHARMA [protected] MOB
[protected]@gmail.com

Hi...

As par clertrip my booking canforme
Booking confirmation for 3 course veg dinner, paprika - club emerald mumbai — trip id [protected]
Clusions
1 dessert
1 main course
1 soup
1 salad
2 mocktail
4 roti
My 3 booking 1. Hitesh mehta id...[protected] 2.[protected] 3.[protected]

I am voicited paprika

Clusions
1 dessert
1 main course
1 soup
1 salad
2 mocktail
4 roti

As par hotel manager and all stafe not booking and i will pay cash

All r chited for same
Call on customer car the also not halping me as par customer car case id 02283802

O i wish to go cansumer fourm

Reply reply to all forward more
Hitesh mehta
To [protected]@nic.in [protected]@nic.in [protected]@nic.in [protected]@nic.in
Cc hotel. [protected]@cleartrip.com [protected]@cleartrip.com [protected]@cleartrip.com [protected]@cleartrip.com 17 mar at 10:16 pm
Imy name is hitesh mehta my mobail no [protected]

All r plying with customer and all r chiter so pls cansumer foram halp me

Today i have booking and paymant dan online but i am going hotel all stafe behave abusing with me clertrip

Callcanter ajant also abusing with me

Am cash pay in hotel all r chiter so pls do need full

I by mistake booked flight on 24th April instead of 24th march.
I request you to please reschedule it.
I am ready to pay the difference.
But I sincerly dont have that much amount to pay.
Please help me through this.
Any time any flight on 24th march will be really fine.
I have attached the ticket.
Please help me with this.
Ticket is attached.
thanks.

Trip ID : [protected] today[protected] I booked a train ticket from Ernakulam to Velankanni for 17 march 2017 on train number 16188.But I decided to cancel the same, but not able to cancel the ticket, I cannot see any link to cancel ticket, so please make cleartrip.com to cancel the ticket in the name of Akhil Varghese immediately and make the refund.

Hi,

I tried to book a rail ticket on 20th feb, 2017.However, after making the payment through debit card, the message came "oops, your booking did not go through".I still have not received the refund amount Rs 622. I have attached the screenshot of the same.

I request you to kindly look into the matter.

Thanks
Rahul Chaurasia
[protected]

I have booked 2 air tickets on26/10/2016 from kolakatta to kochi for Rs10951, I have received a call from customer care service from clear trip that it is not successful but my account is debitted. when I complanied that they told me it will be refunded . my bank has claimed amount but it is still pending, I have received the data from my bank about the details
account no: [protected]
date : 26/10/2016
ref no : CCADJ1AEJ216IGAADTROL1
amount : 10951
Aleady almost 4 months lapsed but refund has come to my bank . Hence I request you to give the credit back of Rs 10951 at earliest

Hi this is suman Shahi from Dubai I had booking for 5 tickets (2 adult 3 kids)for Dubai to Beirut returns from gulf air on 20 December. Booking number [protected]. Unfortunately I couldn't catch the plane due to some reason and I had cancelled my booking and place new flight for next day.
As per clear trip customer service agent refund will be done within 45 days from the date of cancellation. Sofar till today I haven't received my refund back or no follow up calls from clear trip. Although I called many times to customer service and talked with many people regarding the issues but no one helped me out. (Ms. Juji and Mr. Bivek) customer service agent promised that they will be doing follow up but no news at all. Kindly check what is going on, why you guys are not refunding my money back which is 6654dhs. If I didn't get back my money within this week I will go through legal process from here against clear trip agent which is not my aim.

Hi Team,

The flight (OP 121--Air pegasus) I booked through cleartrip for 13th August was cancelled by the airlines.
So I had requested cleartrip & air pegasus to cancel the ticket.
The support executive from cleartrip informed me that I will get refund money within 7 working days on August 18th 2016.
When i checked with air pegasus, they sent reply as below:-
=============
[protected] Forwarded message[protected]
From: CRM
Date: Sat, Sep 17, 2016 at 1:16 PM
Subject: RE: Cancellation of Bangalore - Madurai one-way flight -- 3SKI92
To: Makesh Thiagarajan

Dear Sir,

Greetings

We apologize for the inconvenience caused.

Please note the refund reference number for the PNR :: 3SKI92 is 207425, and refund was done on 11 August, 2016.

This mail is an authorization to Cleartrip to process the refund.

Kindly contact Cleartrip for the refund.

Regards,
Team-Client Relations
Air Pegasus

===========
When I requested the refund money with clear trip since I had paid the money to CLEAR TRIPonly, they stated as below:-
========

[protected] Forwarded message[protected]
From: Customer Support
Date: Tue, Sep 20, 2016 at 8:12 AM
Subject: Re: Cancellation of Bangalore - Madurai one-way flight -- Trip ID [protected] on August 13
To: "[protected]@gmail.com"

Dear Makesh,

Thank you for responding to us regarding your flight reservation query under Trip ID:[protected].

We understand your concern and apologize for the inconvenience caused to you.

Please note that Air Pegasus have shut down their operations and we haven't received any refund from the airline. Hence, refund will be processed to you, only once we receive the credit from the airline.

For further assistance, please write to us at [protected]@cleartrip.com.

Thank you for choosing Cleartrip.

Regards,

Reena Chudasama
Customer Service Executive
Cleartrip Customer Care
www.cleartrip.com

+++++++++++++++++++++++++

Can you please resolve this issue...

Regards,
Makesh.T

Hi,

My trip booking can't proceed because of dont have OTP mobile verification from irctc.in, but Cleartrip already refund my money back on 2 March.
this is the trip booking : Trip ID : [protected]

But after that, Cleartrip make a auto debit again with same as amount that cleartrip did before. I don't know why, because i pretty sure that i didn't any booking after that because of i dont get OTP mobile verification from irctc.in yet.
So, i hope i can get my refund back

Thanks.

Hi, i was booking tickets from delhi to Kolkata for 9th may 2017, from Spice jet flight SG-253.
Money got deducted from my account two times but ticket was not booked and not credited back to my account as well.

I went to bak, they told me that its the Clear Trip who got the money, bank has no role inthis, ask cleartrip to refund the money.

Ticket price was 3064. It got deducted 2 times, so it is Rs 6128.

Please help me to get my money back

my mail id is: [protected]@gmail.com

Sir/madam,

I have booked an air ticket on 01/02/2017 from Raipur to Kochi for Rs. 12559.00. I have received a message stating that the txn was not successful but my account is debited. My bank has claimed amount but it is still pending with your bank. I have received the data from my bank about the details.

Your Bnak is ICICI and The RR number is[protected]

Already almost one month lapsed but refund has not come to my bank. Hence I request you to give the credit back of Rs. 12559.00 at the earliest.

T L ROY
Central Bank Of INdia
Regional Office, cochin

Hai

Cleartrip is making travel booking easier as possible but they take money from our account and if we cancel the ticket the refund amount will only be credited when we started chasing them by their call center. Need to stop the way they manage customers. They are not authorized to keep my money after cancellation. Their call center option says the amount will be refunded to the account in 2 to 3 working days. This is not for a small amount like this if we didn't followup with them they will keep out amount.