ClearTrip Complaints & Reviews

Hi Team,

Please help me, I have booked the round trip from ClearTrip but I have changes in my plan due to which I have to change the return flight timing for same day, it was very easy to change the flight timing, but it was not informed anywhere I have to pay extra Amend charges other then flight cancellation charges due to which I have beed charged extra amount by taking my cancellation charges too, can I get refund of my money which have been taken from me without informing.

My Trip ID : [protected] in cleartrip.com

Dear all

My reference number is [protected]

I have booked two rooms with Treebo Grace Inn Pondichery though your mobile apps with a checkin date of 20th Jan 2017 . later I have rescheduled the trip and cancelled the booking and re booked on 21 th of Jan 17

The cancellation details are mentioned below

Description Amount (Rs)
Gross amount (+) 5, 488.15
Cashback (–) 0.0
Discount (–) 899.7
Net amount 4, 588.45
charges (–) 3, 831.0
Snapdeal charges 300.0
Service tax (–) 0.0
Snapdeal sercive tax 0.0
Convenience fee (–) 0.0
Other charges (–) 455.5
Total refund amount 2

An amount of Rs 3831.00 has debited as charges without mentioning proper remark I have raised a complaint mail to you on jan 15th regarding this one of the executive called and informed that the charges were debited by the hotels and not by the Cleartrip

During the visit I have confirmed from the hotel that they havn't charged any single paise for cancellation and the same has specifically mentioned in the website there is no cancellation charges if its cancelled with in specified time

Mail complaint has been raised on 15th Jan and remainder mail sent on 27th Jan still not received any reverts from your side

Please do the needful and get the amount refunded

Dear Sir,
This is Dr Anitha Kodaru, Principal Scientist from Hyderabad. I tried to make a booking at 2200 hrs on 3rd Feb 2017 for travel from Hyderabad to Bangalore by Air Costa flight no:LB-694 to travel on 4th Feb 16.20 hrs. An amount of Rs 3302/- has been debited from my account towards the cost of the ticket. However, in the Cleartrip website, booking failed message appeared. On contacting the AirCosta customercare, it was found that no booking was made for the above travel.
In view of this, you are requested to refund the amount at the earliest. My mail ID is [protected]@yahoo.com
Best regards
Anitha

I had tried to book a flight ticket from Hyderabad to Bangalore at 2200 h on 03 Feb 2017 by flight LB 694 for 04 Feb 2017. An amount of Rs 3302/- has been debited from my account but 'booking failed' message appeared on ClearTrip website n ticket not booked.
You are requested to look into the matter and refund the amount at the earliest. My mail address is : [protected]@yahoo.com.

Thanking you
Dr Anitha Kodaru

I tried to book a flight ticket for me (Manoj Kumar), from chennai to new delhi for 10 March 2017. An amount of Rs.4102.00 was deducted from my Central bank of India account (no.[protected] )on 31.1.2017 towards INB Cleartrip Private Limited with mobile no-[protected] . But I did not get the flight ticket and any refund. Please do the needful to get the amount refunded. The customer care numbers are either not working or responding...

Sir
Its reminder that we booked two tickets through cleartrip on 8th Nov 2016 and cancelled on 27th . But the fund sofar not credied in account . So we contact indigo office and they replied fund credited in clear trip account on 3rd Dec 2016. The following are their msg
"Thank you for writing to IndiGo.
With regards to your mail, we would like to confirm that under your IndiGo PNR/ booking reference L9TD5Z, an amount of INR 10, 036 has been refunded to the concerned travel agency account on 3rd of december 2016.
Further, we would like to request you to kindly get in touch with the concerned travel agency to claim refund.
Trust this Clarifies. "
Pls trace the matter and credit fund in account at the earliest

Recently I had to cancel flight tickets from Kolkata to Bhubaneshwar on March 10th 2017 and from Bhubaneshwar to Kolkata on 19th of March 2017 due to a family exigency.I had booked the tickets from Cleartrip.com in the name of Ms Priyanka Priyadarsini Dhir where it was mentioned that the ticket amount is refundable.
Trip ID : [protected]

I have contacted Indigo Airlines and have cancelled the two tickets with the below mentioned PNR: PDRFPD for kolkata to Bhubaneshwar, Idigo has send me a mail confirmation stating I will be getting a refund of Rs 735.00

and for PNR: FFSBKX I will be getting a refind of Rs 337. I have attached the emails regarding the refund from Indigo supporting this fact.

Now when I cancelling the trip in cleartrip online site they are refusing to pay me the amount which Indigo has promised me in written to refund.Please take further action from your end and initiate the refund as they are not refunding anything.Please refund the money ASAP.

I have booked dudhsagar trip from cleartrip with Trip id # [protected] but after booking call from cleartrip agent lady with mobile no [protected] & told me that this trip is not being confirmed as no seats avaiable in bus as the organiser was also conneted on the call & she told me that i have processed your refund & this trip has been cancelled but till now no refund has been processed & also i have called so many times all times it is being told me that we are unable to connect to the organiser & now my phone i automatically disconnected on cleartrip tollfree no as i enter my tripid. I am fadup of so many followups & this type of response from such a big company will definately told all my freinds will never go for this * also will file a complaint in consumer forum.

I tried to book train ticket for me and three other family members, from Kottayam to Chennai. An amount of Rs.1, 535.00 was deducted from my state bank of travancore account (no.[protected] )on 29.1.2017 towards INB Cleartrip Private Limited with reference no. CCAEA1AHP775IGAARVWJS1. But I did not get the train ticket. I had file a complaint with the customer care service of Cleartrip on 29.1.2017 with Case ID 0196380. But the amount has not been refunded. Please do the needful to get the amount refunded. The customer care numbers are either not working or responding.

I booked hotel durvankur in ganpatipule on 25 jan 2017 from clear trip site for checkin date 27jan.my booking was also confirm and my money also deducted from my credit card and also recieved booking invoice on my mail id.but on next day i rceived call from clear trip that my booking is cancle due to non availability of room on 27 jan. As rooms not available then how can site allows booking on line . As you site is not updated timely then who will book from cleartrip site.also site told me that they will refund my money in 5 days but after 5 days still they didnt refund my money.and practicaly when i visited on 27 jan in ganpatipule there is no any rush on that day many rooms are easily available at any hotel.i dont understand that how hotel durvankur owner told that no room available on that day.i easily got accomodation in onother hotel with cheaper rate. May be hotel durvankur owner lies.

I am very happy you have responded to my complaint regarding the amount Rs 3085/. debited from my debit card I was trying to book a railway ticket through cleartrip. But in vain. The details of the amount and the card number shown in your reply is correct.

Hope you will show the speed and sincerity shown replying will also be shown in crediting my money of Rs. 3085/., immediately & without delay. I am 63 years old, please note.

The details of bank account:
Name : Mrs MADHURAMEENAKSHI R NAIR
BANK : Axis Bank Ltd. Kalayni Nagar, -Marigold Premises, Pune (MH)
Account No [protected]. IFSC: UTIB0000259

1. the call centre nu [protected] and Mobile Nus[protected] and[protected] are getting "wrong numbers" please clarify the same.

2. now I am hereby to call because : I have booked a ticket for 5 adults/persons, 2 sr citizens(out of which one female) through CLEARTRIP TRAVEL SERVICE/MUMBAI/CLEARTRIP TRAVEL SERVICE/seq no 811973, booking railway ticket from Palakkad to Kayankulam on 3rd March 17 by train no 12695 leaving 0030hrs and reaching 0513hrs. However, the Payment for the same from my SB account from axis bank has been debited with rs 3085/. on 28/1/17 at 13.10.47hours.which is ticket booked time/date etc.

Before getting the ticket print out or getting any other details like PNR or any other informations etc.the screen vanished/cleared. Thereby, I do not have any details of the same booking like PNR.etc.

Kindly give the details of the same from the above mentioned details.

My mobile no [protected]/[protected](Pune). email [protected]@gmail.com.

thanks with ananticipation for immediate reply.

Sir
I booked Ticket through clear trip on 7/11/2016 from dubai to bangalore amount AED 896.00 TRAVELL DATE ON 18TH dEC 2016. I cancelled the ticket on 26th Nov through on line Indigo web site, but so far the fund not yet credit in card.my
TRIP ID No [protected]

airline PNR NO L9TD5Z

MRS JIBINA SHAJAHAN

MISS ZAINAB SHAJAHAN
Pls do needfull and confirm
thanks
Jibina Shajahan

Booked a 5 Air tickets using clear trip website between Bangalore to Trivandrum with Air Pegasus flight (Date of travel - 30-Jul-2016)

Airline PNR - 2JCKK3
Clear Trip ID - [protected]

Flight was not operational and cancelled the tickets.
But refund was not provided by Clear trip till today.
Airpegasus when contacted they told they have already settled the amount to the clear trip .
Clear trip till today did not give any refund.

Dear sir / madam,

Greetings!!!

On 21st january, 2017, we (5 persons) returning from bangalore to hyderabad after having purchased to & fro ticket from cleartrip and reached the airport 45 minutes earlier to departure even after we are holding webcheckin tickets (Pnr # dgpq2j) already on hand, but the air asia staff @ counter and ticket sales counter also didn't allowed us to travel - as i requested them that out of our 5 members a patient is also travelling which is my sister, but after listening that the ticket sales incharge mr. Sameer replied me if it is normal persons then i would have talk to concerned officer and allow you to travel now, but when you are saying that one of you 5 is a patient, then i won't allow as you has to reach airport 2 hours prior of departure if any patient is with you, normal person 1 hour time.

But how can we judge the traffic outside and as it is a new place to us, we never had been to bangalore earlier.

As we started 2 hours earlier from the hotel, but there was lot of traffic on road on enquiry we came to know that traffic due to some chief minister of karnataka was crossing that roads.

I requested him to either permit us or allow us to travel in next flight, but he didn't allowed only due to one reason, as one of our 5 passenger, my sister is a patient and we came to bangalore for her treatment and we should be in airport 2 hours prior

And charged us very high rate for next flight on the same day. Due to which we shifted to indigo airlines

Immediately we cancelled the tickets on cleartrip and got another next flight in indigo @ 18.50 hours

My reason for complaining even after we delayed to reach airport in time due to any reason is the sales ticket counter incharge told me clearly that when you're travelling with a patient you should be 2 hours earlier, i would have allowed you all if you're normal people, but now i wont' allow you as you must reach airport before 2 hours earlier if you're travelling with a patient thus made my sister to sit outside the airport in a restaurant for 4 hours sufferred with severe back pain

I don't want money refund back but i want such ### incharge who doesn't understand the medical treatment values, should be punished as he didn't considered us inspite of seeing my sister and my entire family in front of the sales ticket and we were 45 minutes earlier of department at the luggage counter holding webcheck in tickets (Pnr # dgpq2j).

You can check the video recordings (Cc tv footage) of arrived timings and can enquiry mr. Sameer whether he gave such comments or not.

Hope you'll do justice in this connection. Anticipating your action immediately

Thank you and warm regards

Gondla vijay kumar mudiraj
[protected]

I have booked a ticked from chennai - sharjha air india flight through clear trip.
wn i tried to cancel the ticket and postpond, there was nocustomer care support from clear trip. wn i called a customer care number it simply asked fr a 10 digit number to proceed further, but what i all got was a 11 digit reference no from clear trip. when i entered tht number it simply dnt allow me to proceed further. the airindia refused to help in this situation bcause the ticket was booked through clear trip, and clear trip dnt bother to give any support to the customer. iam goin to sugest my friends family and my colligues to stop using clear trip in future.

trip ID is [protected]
Air India
AI 967
Chennai → Sharjah
Sun, 22 Jan 2017
16:15 — 20:40
Mahesh Venkatachalam

2 rooms in Shimla were booked on 7th Jan. First they offer discount of 200 bucks and then The booking was then cancelled by cleartrip people and they were not even capable of booking another room in any other hotel in Shimla. Ihave still not recieved the refund of Rs. 5500 and neither have i recieved any call from their end. Cleartrip is such a useless money grabber company which is of no help to their customers. The staff is useless. First they take the money then do not confirm even if rooms are available in the hotel and then they do nit even return the money. Such a horrible first time experience my family had with cleartrip.

I have booked a room from cleartrip on 17 October 2016 from Gurgoan/ Delhi NCR for Goa for 4 days in 26 to 29 December for Rs 2, 222/-. And I received a call from cleartrip that my booking is confirmed and my amount is not refundable on the day of booking. But when I called to the hotel on 23 December 2016 before leaving for Goa the hotel told me that we don't have any booking from cleartrip. Then I again called on cleartrip customer support number regarding my booking who told your booking is confirmed then I told that I called at hotel number and there is no booking . Then the cleartrip support told sir we will call you back. I received a call from cleartrip that your booking is confirmed just the manager of hotel is changed that why your booking is not confirmed. Then after 30 mins again received a call that you have to pay Rs.6, 000/- more to confirm your . I told them that its totally cheating you confirmed my booking 2 months before and now demanding more money. I called to hotel again who told sir even now we have not received any call from cleartrip its just trap to demand more money. I made the complaint through mail also to cleartrip but no confirmation on behalf of cleartrip. Next day again received a call that we will confirm only when you pay Rs 6000 more. I told them its cheating to trap people by showing them attractive price and later on demand more money because we don't have any option. Finally i have to book hotel from my own for those 4 days in Goa . And cleartrip refused to book . I want refund with damages.
Now I am filling case against Cleartrip other wise they will cheat people like us again and again because no body will go to court for such less amount and these cheat companies will earn crores of money. Anyone what to join me can mail me at - [protected]@gmail.com.

Team,

I had booked an international air ticket from LHR - MAA.
Trip ID:[protected]

I was about to cancel this ticket and book another one.
But when I tried to do so, got to know that the refund amount is zero (though the trip will be around May month).
While booking the ticket its no where seen this information and why the hell these sort o[censored]sability issues are being shown at the last minute to a middle class passenger who cannot afford such a big cost.

This makes the users to lose credibility of the app or site.

I am never going to book any ticket through cleartrip app anymore, if this is not sorted out.

I have cancelled two flight tickets from Kochi to Bangalore and return.
Cancellation confirmation for Kochi - Bangalore return flight -- Trip ID [protected]. Date of booking : 14.11.16, Date of journey: 23.11.16, Date of cancellation: 19.11.16. I have contacted customer service center through phone 3 times. They informed all the times that refund will be done with in 3-4 days. So far I have not received the amount.
TRAVELLERS AIRLINE PNR TICKET NO.
Mr. Moozha Pathrose LDYT7F, SJLKMT LDYT7F, SJLKMT