ClearTrip Complaints & Reviews

The worst customer service in my life!!!
I booked 3 tickets from banglore to Guwahati from 22134 rupees. And then got a called from cleartrip, named, Salman Dalvi by saying the rate is increased.
And I told them to cancel because I lost trust in your service.And l got a mail saying that refund the money within 3/4 days. But it's had been 10 days!!

Dear service provider,

My transaction id is [protected]. I cancelled my flights directly with spice jet airlines. As per your guidelines the cancellation charges should have inr 250 only for per flight. Accordingly in my case it should inr 250*4= inr 1000 maximum amount for round trip (Four tickets). But unnecessarily, unjustified, illegal and against your cancellation policy which you are highlighting on internet. Kindly transfer inr 5170 to me on immediately basis.

Thanks,
Varun bhadola
Legal adviser, tsc

Sir i tried to book a ticket of flight on 4/2/2017 of spice jet from the clear trip app which was departing from delhi to arrive guwahati but my flight was not booked and the money had been deducted from my account .I called the customer care and provided them with all the details but stilll they are not giving proper response .Its been over a month but i havent recieved my money back
booking details are as follows
trip id:[protected]

Dear Cleartrip,

I booked a flight ticket from CCU(Kolkatta) to Hyd on May 6th by using Andhra Bank Debit Card... I Immediately got a message from Andhra Bank saying that 5228 Rs. was debited and the page did not return to the clear trip website...!!! It says internal error, , Source Unavailable... No trip ID was generated..

After that i could neither get the booked ticket.. nor the fund was refunded...Please help me through this... this is my hard earned money of 5228/- ... I seek either the tickets which were booked or the money...

Eagerly awaiting reply...

I did my payment through the debit card of HDFC BANK for Booking flight ticket that of from Goa to Bangalore for the date 7th feb 2017 for two passenegrs But after payment it showed this "
Oops, your payment didn’t work
Sorry, but we couldn’t process your payment. Double check the information below and we’ll try again."
Just then within a second I received a message on my mobile no. [protected] that the amount from my debit card has been debited that of Rs.7314/- on 06/02/2017 .But I haven't received my ticket till now. I did try calling all possible no of cleartrip but they are asking for trip ID . There is no trip Id ANYWHERE!!! Kindly revert back on my contact no.

Just now I did my payment through the debit card o[censored]nion Bank of India for Booking train ticket that of kamrup express for dated 21 April 2017 for AC 3 tier from dibrugarh to guwahati. But after payment it showed this "
Oops, your payment didn’t work
Sorry, but we couldn’t process your payment. Double check the information below and we’ll try again."
Just then within a second I received a message on my mobile no. [protected], that the amount from my debit card has been debited that of Rs.4509 on 06/02/2017 .But I haven't received my ticket till now, then how can they just deduct the amount without providing me the tickets for which I did the payment.

Show original message

Sir
We booked ticket through clear trip on 8/11/2016 indigo flight Dubai to Bangalore and cancelled on 27th Nov 2016 . Our trvell Id [protected] Jibina Shajahan and Zainab Shajahan. Cancelled through Indigo web site and they credit the fund in Clear Trip account on 3rd Dec 2016. Unfortunately the fund so far not credietd in our account. Please credit the fund soon and reply on our complaint.
Thanks and regards
Jibina Shajahan

Hi Team,

Please help me, I have booked the round trip from ClearTrip but I have changes in my plan due to which I have to change the return flight timing for same day, it was very easy to change the flight timing, but it was not informed anywhere I have to pay extra Amend charges other then flight cancellation charges due to which I have beed charged extra amount by taking my cancellation charges too, can I get refund of my money which have been taken from me without informing.

My Trip ID : [protected] in cleartrip.com

Dear all

My reference number is [protected]

I have booked two rooms with Treebo Grace Inn Pondichery though your mobile apps with a checkin date of 20th Jan 2017 . later I have rescheduled the trip and cancelled the booking and re booked on 21 th of Jan 17

The cancellation details are mentioned below

Description Amount (Rs)
Gross amount (+) 5, 488.15
Cashback (–) 0.0
Discount (–) 899.7
Net amount 4, 588.45
charges (–) 3, 831.0
Snapdeal charges 300.0
Service tax (–) 0.0
Snapdeal sercive tax 0.0
Convenience fee (–) 0.0
Other charges (–) 455.5
Total refund amount 2

An amount of Rs 3831.00 has debited as charges without mentioning proper remark I have raised a complaint mail to you on jan 15th regarding this one of the executive called and informed that the charges were debited by the hotels and not by the Cleartrip

During the visit I have confirmed from the hotel that they havn't charged any single paise for cancellation and the same has specifically mentioned in the website there is no cancellation charges if its cancelled with in specified time

Mail complaint has been raised on 15th Jan and remainder mail sent on 27th Jan still not received any reverts from your side

Please do the needful and get the amount refunded

Dear Sir,
This is Dr Anitha Kodaru, Principal Scientist from Hyderabad. I tried to make a booking at 2200 hrs on 3rd Feb 2017 for travel from Hyderabad to Bangalore by Air Costa flight no:LB-694 to travel on 4th Feb 16.20 hrs. An amount of Rs 3302/- has been debited from my account towards the cost of the ticket. However, in the Cleartrip website, booking failed message appeared. On contacting the AirCosta customercare, it was found that no booking was made for the above travel.
In view of this, you are requested to refund the amount at the earliest. My mail ID is [protected]@yahoo.com
Best regards
Anitha

I had tried to book a flight ticket from Hyderabad to Bangalore at 2200 h on 03 Feb 2017 by flight LB 694 for 04 Feb 2017. An amount of Rs 3302/- has been debited from my account but 'booking failed' message appeared on ClearTrip website n ticket not booked.
You are requested to look into the matter and refund the amount at the earliest. My mail address is : [protected]@yahoo.com.

Thanking you
Dr Anitha Kodaru

I tried to book a flight ticket for me (Manoj Kumar), from chennai to new delhi for 10 March 2017. An amount of Rs.4102.00 was deducted from my Central bank of India account (no.[protected] )on 31.1.2017 towards INB Cleartrip Private Limited with mobile no-[protected] . But I did not get the flight ticket and any refund. Please do the needful to get the amount refunded. The customer care numbers are either not working or responding...

Sir
Its reminder that we booked two tickets through cleartrip on 8th Nov 2016 and cancelled on 27th . But the fund sofar not credied in account . So we contact indigo office and they replied fund credited in clear trip account on 3rd Dec 2016. The following are their msg
"Thank you for writing to IndiGo.
With regards to your mail, we would like to confirm that under your IndiGo PNR/ booking reference L9TD5Z, an amount of INR 10, 036 has been refunded to the concerned travel agency account on 3rd of december 2016.
Further, we would like to request you to kindly get in touch with the concerned travel agency to claim refund.
Trust this Clarifies. "
Pls trace the matter and credit fund in account at the earliest

Recently I had to cancel flight tickets from Kolkata to Bhubaneshwar on March 10th 2017 and from Bhubaneshwar to Kolkata on 19th of March 2017 due to a family exigency.I had booked the tickets from Cleartrip.com in the name of Ms Priyanka Priyadarsini Dhir where it was mentioned that the ticket amount is refundable.
Trip ID : [protected]

I have contacted Indigo Airlines and have cancelled the two tickets with the below mentioned PNR: PDRFPD for kolkata to Bhubaneshwar, Idigo has send me a mail confirmation stating I will be getting a refund of Rs 735.00

and for PNR: FFSBKX I will be getting a refind of Rs 337. I have attached the emails regarding the refund from Indigo supporting this fact.

Now when I cancelling the trip in cleartrip online site they are refusing to pay me the amount which Indigo has promised me in written to refund.Please take further action from your end and initiate the refund as they are not refunding anything.Please refund the money ASAP.

I have booked dudhsagar trip from cleartrip with Trip id # [protected] but after booking call from cleartrip agent lady with mobile no [protected] & told me that this trip is not being confirmed as no seats avaiable in bus as the organiser was also conneted on the call & she told me that i have processed your refund & this trip has been cancelled but till now no refund has been processed & also i have called so many times all times it is being told me that we are unable to connect to the organiser & now my phone i automatically disconnected on cleartrip tollfree no as i enter my tripid. I am fadup of so many followups & this type of response from such a big company will definately told all my freinds will never go for this * also will file a complaint in consumer forum.

I tried to book train ticket for me and three other family members, from Kottayam to Chennai. An amount of Rs.1, 535.00 was deducted from my state bank of travancore account (no.[protected] )on 29.1.2017 towards INB Cleartrip Private Limited with reference no. CCAEA1AHP775IGAARVWJS1. But I did not get the train ticket. I had file a complaint with the customer care service of Cleartrip on 29.1.2017 with Case ID 0196380. But the amount has not been refunded. Please do the needful to get the amount refunded. The customer care numbers are either not working or responding.

I booked hotel durvankur in ganpatipule on 25 jan 2017 from clear trip site for checkin date 27jan.my booking was also confirm and my money also deducted from my credit card and also recieved booking invoice on my mail id.but on next day i rceived call from clear trip that my booking is cancle due to non availability of room on 27 jan. As rooms not available then how can site allows booking on line . As you site is not updated timely then who will book from cleartrip site.also site told me that they will refund my money in 5 days but after 5 days still they didnt refund my money.and practicaly when i visited on 27 jan in ganpatipule there is no any rush on that day many rooms are easily available at any hotel.i dont understand that how hotel durvankur owner told that no room available on that day.i easily got accomodation in onother hotel with cheaper rate. May be hotel durvankur owner lies.

I am very happy you have responded to my complaint regarding the amount Rs 3085/. debited from my debit card I was trying to book a railway ticket through cleartrip. But in vain. The details of the amount and the card number shown in your reply is correct.

Hope you will show the speed and sincerity shown replying will also be shown in crediting my money of Rs. 3085/., immediately & without delay. I am 63 years old, please note.

The details of bank account:
Name : Mrs MADHURAMEENAKSHI R NAIR
BANK : Axis Bank Ltd. Kalayni Nagar, -Marigold Premises, Pune (MH)
Account No [protected]. IFSC: UTIB0000259

1. the call centre nu [protected] and Mobile Nus[protected] and[protected] are getting "wrong numbers" please clarify the same.

2. now I am hereby to call because : I have booked a ticket for 5 adults/persons, 2 sr citizens(out of which one female) through CLEARTRIP TRAVEL SERVICE/MUMBAI/CLEARTRIP TRAVEL SERVICE/seq no 811973, booking railway ticket from Palakkad to Kayankulam on 3rd March 17 by train no 12695 leaving 0030hrs and reaching 0513hrs. However, the Payment for the same from my SB account from axis bank has been debited with rs 3085/. on 28/1/17 at 13.10.47hours.which is ticket booked time/date etc.

Before getting the ticket print out or getting any other details like PNR or any other informations etc.the screen vanished/cleared. Thereby, I do not have any details of the same booking like PNR.etc.

Kindly give the details of the same from the above mentioned details.

My mobile no [protected]/[protected](Pune). email [protected]@gmail.com.

thanks with ananticipation for immediate reply.

Sir
I booked Ticket through clear trip on 7/11/2016 from dubai to bangalore amount AED 896.00 TRAVELL DATE ON 18TH dEC 2016. I cancelled the ticket on 26th Nov through on line Indigo web site, but so far the fund not yet credit in card.my
TRIP ID No [protected]

airline PNR NO L9TD5Z

MRS JIBINA SHAJAHAN

MISS ZAINAB SHAJAHAN
Pls do needfull and confirm
thanks
Jibina Shajahan