ClearTrip Complaints & Reviews

About a year back, while I was studying in IIM Kozhikode, I enrolled for forex term, for which I had booked 2 way ticket for France last year (Mumbai- Strasbourg and back to Mumbai). While making payment, I got a call from cleartrip and I asked the representative, what would be deducted if I reschedule/cancel the date in December for flying back to India. The representative replied, 8500 + taxes would be deducted on rescheduling/ cancelling,...

DOI--NOV 10
CLIENT NO, :[protected]
I had booked on nov 8 for three days costing 3303 in hotel balaji grand nalgonda.my id no.is [protected] but on nov 10 at the time of check in, the receptionist says clear trip did not confirm him with the room I have faced lot of trouble with this situation as every other hotel there is full. I am just asking for REFUND and I wish clear trip will take care of this issue very soon....

Hi,

I made a flight booking through ClearTrip.com for Delhi to Bangkok(round trip); Trip ID [protected]. My flight TG316, dated 02 Sept 2016 and TG323, dated 12 Sept 2016, i cancelled the tickets the ticket prior 24hrs due to medical issue.I submitted all the documents and my flight was refundable and they are that ur refund is for NIL. I contacted the customer support they said they will look into the matter but now it has...

On 17th sept 2016 one booking was done for valsala kumari valappayil for travel on 02.12.2016 from kochi to dubai international (Dxb) by air india express. The payment of rs 7200/- was done from hdfc net banking on 17th sept it self.

But neither i got the pnr no. Or the booking confirmation or the refund so far.

Regards
Valsala kumari valappayil
Pass port no. M9713163
Contact: [protected]br...

Refund denial, cheating passengers TRIP ID:[protected]
I booked a Del- Bah - Del ticket for 26th Jan 2016, return same day. On way back from Bahrain when I reached the airport I was denied boarding as Gulf Air stated that I had not blocked a seat. after making me run pillar to post they say that they usually overbook flights to ensure 100% utilization and passenger have to block their seats for safe guarding their travel. They tried...

Beware of fake promises...
Trip id : [protected]
date: 14/10/16
requesting cashback
You have added a small clause on t&c that entire booking should be done using debit card. My wallet had 50rs. And so a small amount was deducted from wallet while booking, so the T&C is not met and so cashback is not provided. You people dont give money to 50% of your customers by doing such things. The app also doesnt tell after...

I have booked 2 rooms in Hotel Suvidha deluxe at Haridwar(12 to 14 Oct 2016) and I got only 1 room till 1 pm. The hotel staff said that the other room is not yet free. When I said that I would cancel the booking, I got the response that go ahead as we do not need a cleartrip booking. The only room provided was so dirty that we have to switch to AC rooms. They gave that readily as it would provide more money to them. We got the second room...

The Ticket was booked by Airline Scoot but through the Website of Clear trip.
The payment was deducted of 13054 from the HDFC Bank Card.
The Clear Trip sent msg the Confirmation is done but then suddenly said the ticket is not booked and canceled.
But card is charged and they are not ready to resolve the issue.

Client Name- Gurpreet Singh
Incident -19th October 2016
Resolution-Refund surely,...

I booked a flight ticket for Jet Airways via them. The airlines rescheduled the flight (basically just changed the flight number). Cleartrip sent me a confusing mail informing about the same. Following is an extract from the same (complete mail in screenshot attached below) -

The flight has been cancelled by the airline.
Alternate flight option given by the airline is as below:

I thought that the flight...

Trip id : [protected]
date: 14/10/16
requesting cashback
You have added a small clause clause on t&c that entire booking should be done using debit card. My wallet had 50rs. And so a small amount was deducted from wallet while booking, so the T&C is not met and so cashback is not provided. You people dont give money to 50% of your customers by doing such things. The app also doesnt tell after applying coupon code that...

I booked a round trip flight from udaipur-mumbai worth rs5024 on 4th oct, 2016 at 11:44 am with cleartrip id [protected].The amount was deducted from my account but no ticket was booked.Its been 2 weeks now there is no sign of refund.The customer care people keeps on extending the dates of refund as it will get refunded in 2 days 5 days days.There was no official mail sent by cleatrip with respect to the refund status. After sending multiple...

I made a flight booking through ClearTrip.com for Mazar-i- shrif to New delhi Trip ID [protected]. My flight RQ 944, dated 13 sept, 2016 got canceled but I have not yet received the refund amount or Rs.25500. I got an email from cleartrip saying that the amount would be credit within 5-7 working days. After 15 days when I contacted the customer support they said that the amount would be credited within 5-7 working days but now it has been...

I had booked two vista rooms at hotel temple towers 2/7/1 Shanmugapuram Naidupuram, Kodaikanal 624101 for 10 Oct 2016 through clear trip vide [protected] for Rs 2256/.
When I reached the hotel they said they have no tie ups with clear trip and no rooms booked through clear trip for us.
I called clear trip customer care on [protected] customer care guy spoke to hotel manager and assured me for alternate rooms within 20 minutes.br...

American Airlines has cancelled flight on 6th October from IAH to MIA due to Hurrican Mathew and I have to try and convenience your CSR to get full refund.

When I called customer support on 7th October, I did not get proper answer. I have spoken to more then one representative. They were saying “we are not able to speak to American Airlines/ They are not picking up phone. Your team in vague in replying. Your one of representative...

Dear sir:

Refer my above complaint no. wherein still i have to hear from you. some official called me the day i submitted the complaint and i felt the person who spoke suprisingly asking what is the complaint and disconnected the telephone. again he gave a missed call to my mobile no. and i am sorry to ask why you keep good for nothing people in the senior post who cannot give a proper reply and deal with a customer.
br...

Cleartrip booking trip id [protected]

We beg to bring to your kind notice that we have been a victim of misleading advertisements & promotions by cleartrip,

Cleartrip is mentioning on their booking "easy online cancellations" however they are not paying us upon our cancellation.

Even today they have sent a misleading newsletter zero prepayment on hotel bookings! Don't pay if you don't stay....

Dear sir:

I would like to lodge a complaint regarding the following ticket refunds - the related pnr no and name of the passengers are also detailed.

1. ms. aparna ramesh - trip id - [protected]-pnr-odlu4h-kochi-dubai-
Travel date[protected]

2. ms. anupama ramesh-trip id-[protected]-pnr-o4pf7l-kochi-dubai
[protected]

Today i contacted the company help centre in dubai...

I had booked tickets for journey from hyderabad to chennai (Date of travel on 30th sep'16) by cleartrip.com
The flight has been cancelled by the airlines due to some technical reasons, and raised a request with cleartrip regarding the same. I have been assured of refund, but not the full amount.
While deducting the amount, it wouldnt take you more than 30 seconds, but while refunding you take 7-10 days and dont return the entire...

Let me now put in the entire history of conversations and email exchanges that have happened so far with ClearTrip

This booking was made for 16th June 2016 for Moscow to New Delhi for Mubasshir Khan (my Cousin Brother) and was eventually cancelled on 14th June 2016 (well in advance of the Travel date) due to untimely death of his father.
Upon talking to a customer representative from Cleartrip, I was asked to go and...

I have booked the ticket from Mumbai to Tokyo return .18 September from Mumbai and 3rd October return from Mumbai.
Due to not having sufficient paper in visa application it was rejected on the counter at Consulate General of Japan in Mumbai.
When I talk to Cleartrip customer support first they told you will get refund amount of only 14 thousand.l, but when I insist to the customer guy to transfer my call to airline which was...