ClearTrip Complaints & Reviews

Non-refund of tax portion of the cancelled ticket while singapore airlines has the policy to refund.
The ticket details are as under:

Chennai to singapore fri, 16 dec 2016
Cleartrip id no: [protected]

Airline pnr ticket no.
Mr. Vaisakh shankar
Passport no. K8697888
7tud9z 629-[protected]

Refund processed with nil refund on 14.12.2016

The refund order is as under:

Hi sridevi,

We have processed a refund of rs. 0 for your chennai - singapore one-way booking (Trip id [protected]).

Computed refund details
Description amount
Gross amount (+) rs. 15, 663.0
Cashback (–) rs. 0.0
Discount (–) rs. 0.0
Net amount rs. 15, 663.0
Airline charges (–) rs. 15, 363.0
Cleartrip charges (–) rs. 0.0
Service tax (–) rs. 0.0
Cleartrip service tax (–) rs. 0.0
Convenience fee (–) rs. 300.0
Total refund amount rs. 0

The original ticket was:

[protected]
Baggage info – check-in: 30 kg, cabin: 7 kg
Rs. 6, 300
Rs. 9, 363
Rs. 737
Rs. 16, 400
Chennai to singapore fri, 16 dec 2016
Silkair
(S) pte
Operated
By
Singapore
Air
Mi-5853
Maa 23:15 05:55 sin
Fri, 16 dec 2016 4h 10m sat, 17 dec 2016
Chennai - chennai airport terminal 4 economy singapore - changi terminal 0
Travellers airline pnr ticket no.
Mr. Vaisakh shankar
Passport no. K8697888
7tud9z 629-[protected]
Tip: write your child's name and your hotel number on each card; include a close friend's or relative's contact information on the card. Give a card to each child
Which they will carry with them as long as you are away.
About this trip
Use your trip id for all communication with cleartrip about this booking
Check-in counters for international flights close 90 minutes before departure
Your carry-on baggage shouldn't weigh more than 7kgs
Carry photo identification, you will need it as proof of identity while checking-in
For hassle free refund processing, cancel/amend your tickets with cleartrip customer care instead of doing so directly with airline.
Fare breakup
Base fare:
Taxes and fees:
Insurance:
Total fare:
Cleartrip support
(+[protected]
Singapore air

I have some amount in my cleartrip wallet (wallet is a service by cleartrip where your refund amount you can store and use it for your next bookings), its from my cancellation of flight booking Trip ID : [protected], for last 6 months I'm trying to use that money but there is no single option given by cleartrip to select the amount and use, called the customer center many times but everytime they keep fooling around and always after sometime the call is disconnected without any materialisation, I guess they are cheating customers so they keep the customer engaged on call and disconnect, one calls them again thinking that it must have got disconnected by mistake but they keep on repeating the same ;I;m sure they have trained their customer care call center employees the trick of how to avoid the customers who have money in the cleartrip wallet.

I need a solution from cleartrip to rectify this at the earliest

I booked a Air Pegasus flight from Bangalore to Kochi through cleartrip.com. But the airline cancelled the flight. The booking was for August 13 2016. Not only I had to look for last minute travel arrangements cleartrip has failed to refund the money. I sent many mail to both cleartrip and Air pegasus asking to refund the money. Also spoke with their agents. Air pegasus says they have refunded the money on Aug 10th itself but cleartrip says they have not received the refund from Air Pegasus. I have lost the hope of gwetting the refund money now. Cleartrip agent said they can't help and asked to forget the money. Very bad experience with cleartrip. Since I booked through cleartrip I expected a refund from them.

Hello

I booked a flight from Delhi to Bengaluru, and I recieved a cash back for Rs.1151/- However, I am unable to use this money for my trasaction via clear trip. I assume this Cashback offer is used to fraud people as nothing related to the restrictions o[censored]sing this cashback was mention along with promotion of this offer.
I would appreciate if the concerned authorities take the necessary measures to solve this issue. Either let me use it for other activities or give an extension to Cash in my ClearTrip wallet. This is hard earned money and I hope you realise you have no right to just steal it from us by naming a Vality period expiration.

Regards
Jyotika

Hi,

I had initiated the booking for hotel and started the payment process online. During the booking, I had opted for the refund option of room for protection which says that if we pay 4% amount then we are eligible for 70 percent refund on cancellation.

The payment failed due to some bank network issues and the room was not booked. Later, I got a call from cleartrip that the payment can be made through the link sent over the mail by them. So I made the payment through the link and it was successful.

After this, they said that I am not eligible for the 70 percent refund as this payment has been done over the phone, even if I initiated the process online.

The refund is not done now

I booked my ticket through Clear Trip portal on 25th Nov and I had to catch Jet Airways flight 9W-302 at 9:45 AM from DEL to BOM on 10th Dec 2016.
I reached at the Airport at 8:40 at was in queue for checking in after waiting for so much time due to very slow movement of the queue and crowd I reached at the counter at 9:10 and the staff did not let me check in saying the flight is closed and they called out for Mumbai flight at 9:00 AM.
I was there in the queue since 8:40 and there was no call out by the staff. They behaved very rudely and cancelled my flight stating “No Show” instead of guiding me to the gate to board they cancelled our ticket while we had enough time to get board as it is written over the ticket that 25 min prior gates will be closed. I was still having 30-35 minutes to board. The lady at the counter wrote "09:13 RT" at my ticket which dont understand what is it. They said you can talk to your agent portal regarding the refund as I booked the ticket through “Clear Trip” portal and their customer care agent says they can’t process the refund as the ticket is cancelled by the airline mentioning “No show”.
I need urgent intervention on this with for refund as it was the mistake by Jet airways staff, there was no callout at all and I was there on time. They who can refund the money and loss.
We were 3 passengers and lost the total money.
PNR number – SUPKLW, ZRFSMR

Please help urgently.
Shikha Singh
contact - +91 [protected]
[protected]@gmail.com

Please refer below the following Trip IDs.

Bangalore - Goa one-way flight -- Trip ID [protected]
Bangalore - Goa one-way flight -- Trip ID [protected]

Air Pegasus airline flight was scheduled for 23-Dec-2016 from Bangalore to Goa.

On 30-Sep-2016, Air Pegasus cancelled it's flight for the above trip.

Same day I have called cleartrip customer service and cancelled both the trip IDs.

Till now I have not received my refund.

By now two and half months completed and I have called several times the cleartrip customer service but the reply is "you will get your refund for sure"...but when? How long I should wait?

Please consider this issue on high priority and make all the necessary arrangements to process the refund at the earliest.

Regards,
Robert Lawrence
+[protected]

Called SEVERAL TIMES to cancel my ticket under ID number [protected] SFO BOM SECTOR.
AND REFUND TAXES.
CLEAR TRIP AFTER SEVERAL CALLS to Miss Jyoti REFUSED TO REFUND PASSING BUCK ON SINGAPORE AIRLINES. Finally i was told she left Airline. Next Agent Miss Evan did the same.
SINGAPORE AIRLINES MISS SHERRON[protected] CONFIRMED THE REFUND OF Rs 23500 is payable out of Rs 39000/-
All recordings are available.
I Strongly ALERT PUBLIC TO BE CAREFUL WHILE MAKING BOOKINGS THRU CLEAR TRIP.
SHALL BE HANDING OVER THE MATTER TO CONSUMER COURT.

Dear Sir,

i made purchase ticket yesterday from cleartrip website abudhabi to trichy in 13 june2017and baggage allowance showing 40 plus 7 now i double check with your customercare he said only 30.so cleartrip cheating customer before thay showing 40kg.and after booking he said 30kg.this means your cheating the customer, this is not good for cleatrip.customer trusting cleartrip if you doing same like this you will losse all customer, please do nessesary action for this compalint and reply me this is my trip id :Trip ID [protected]

Cleartrip says something on call and refund something else

Id: [protected].

I shall never use cleartrip

Point no 1: "if you cancel your booking (In part or full)" i haven't cancel its airline who had cancelled

Point no 2: cleartriper executive itself confirm on 04/11/2016, the night flight was cancelled that we will refund entire amount of nearby 9250 deducting convenience fee with having call conference with spicejet executive mr kamaljeet

So after 20 days of multiple emails cleartrip just changes rules as per their convenience

Point 3: i paid 17654 (+ 2000 wallet) = 19564 /- (It means cleartrip has to pay 19564 /- to spicejet, without excluding any commission)
Now spicejet refunded 10034/- to cleartrip

Now cleartrip refunded me 5954 so here out of[protected] = 13610 which left with cleartrip including my wallet money which i earn on previous booking, and not to confuse with 2500 of this booking

O here cleartrip have 13610 + 10064 (Spicejet refund) = 23674/-
Now cleartrip says we have given you 2500 so lets deduct it :[protected] = 21, 174 /-

Here is what concern me that is cleartrip have to pay only 19564 /- and having 21, 174 /- (Even not including your commission with airline or also deducting 2500 paid to me) there is clear difference of 1610/-

O here due to flight cancellation of airline : 1: i have to paid extra and book other flight (I understand i cant blam cleartrip for this)

2: cleartrip confirm full refund same day accepting on call since its airline who had cancelled and not you so we will refund full (Cleartrip shall take responsibility)

3: due to flight cancellation of airline actually out of my booking, cleartrip earning 1610/- despite even deduction of 2500 + conviencecy fee

4: i (Customer loose) money despite not having service

Prove my above calculation wrong and i shall accept your deductions, otherwise humbly accept there is flaw in your policy that when airline cancel flight, actually cleartrip earns more when cleartrip get refund from airline, which on name of policy cleartrip not want to give back or refund or as as wallet too.

Non Refund of cancellation charges even when air line has refunded whole amount after 20 days after reminder request for more than 5 times.

I have made air ticket booking from Delhi to Goa on 08th Nov 2016 thru Air Asia for Rs.17192/-. Due to change in the flight timing I had cancelled the flight ticket and ask them to process the refund. As tickets are fully refundable they (air carrier) had process the refund request and credit the amount to clear trip in last week of Oct/ early first week of Nov 2016.

Upon request clear trip confirm that they have receive the whole refund from Air Asia on 04.11.2016 and process the whole amount but process the partial refund amounted to Rs. 7392/- instead of Rs.17192/-.

Trip ID : [protected]
Case ID 0136223

Booked flight ticket on app. It was mentioned that there is fare lock in. But it was not mentioned that additional charges were here. I am fine with additional charges if they are transparent. But when I called them they mentioned that it was mentioned in terms and conditions

It is same old trick of companies making prices as opaque as possible and terms and conditions hidden in term sheets at expense of customers

Ref.[protected]

Dear cleartrip.

I would like to make complaints regarding spicejet wrong destination mentioned on your portal.

I am your frequent customer but now very upset because I lose my money due to I made online booking with spicejet wrong destination. Also wondering that how come when I choose my destination for mumbai instead pune appeared.

Kindly do the needful.

Regards/Suhail Shaikh.

Trip ID : [protected]

On 9th Nov, 2016 I purchased tickets from Dubai to Kozhikode through ClearTrip. At the time of purchase it clearly stated that the trip was from dubai to kozhikode and after booking ticket as message stating "Your trip to kozhikode has been done" (Find attached screenshot of the message). Once the payment is done I am shocked to see the ticked is booked from Dubai to Kochi.

I always used to book flight ticket on ClearTrip website and am very much disappointed regarding the above mentioned technical error.

I only agreed to pay for the ticket based on your description and you must provide the ticket based on the description provided on the time of purchase.

Following the failure to provide replacement of ticket in-spite of complaint made though phone after booking done on 9th Nov, 2016 12:19 p.m. i am claiming a full refund.

Also I complained about this issue more then 30 times through mail and phone but no response from ClearTrip till date

My account no.[protected] IFSC code UTBI0LLK357 From this account Automatically deduct my balance when I try to book the train ticket without booking train ticket balance is deducted from my account so please refund my balance right now My train ticket also failed Just refund my balance My CHEQUE NO. Particulars :PRCR/[protected]/[protected]/Clear Trip Travel Ser Nd My Trip Id is :[protected] Trip2 :[protected] Trip3:[protected] Trip 4:[protected] So refund my balance

I book two ticket from clear trip .I use coupon code which give me cashback of 900Rs and at the time of payment I face some problem so I cancel and transection and get back to payment method screen and trying to do it correctly and in between my second try for the payment I get a call from your customer care executive and he said that we have your details saved I will send you one link on your mention email address using that link you can complete your transection. So I use that link and did my transection. but I didn't get any Cash back and issue is regarding case back amount. is been more than 5day now. your customer care executive not giving support to my request.I had conversation with your executive regarding this issue but he replay with very unsupportive way and I request to rise my request to your higher authority but he keeps me on hold and after waiting for a long I cut the call and rise my complete here. Hope you will get back to me regarding my issue.

I had booked a ticket from mum to goa for 18th nov 2016 by paying rs. 3701. While booking ticket the terms where shown as refundable but now when i am cancelling ticket it is showing that rs. 2250 will be cancellation charges. Why you guys cant give proper information to customers while booking ticket. Why it is shown as refundable. Bs service is given by cleartrip. So many complaints have been lodged by customers but no repsonse no action is taken. This is a wrong way of working it is cheating done with customers. I need my money back as it was written as refundable then why now cancellation charges are rs. 2250 arround rs. 700 refund i will get.

So what is the meaning of refundable in your terms, why it is mentioned then, it is wrong communication given to customers. I need my refund by back after deducting normal ariline charges and not such a huge amount.

Atleast you people keep a courtesy to reply to the customers complaint and to take a valid action.

This was mentioned on my ticket:-
"if cancellation is done through the customer support executives assistance, we will levy rs. 500 per passenger per flight, however, if you do it online using your cleartrip account, we will only levy rs. 250 per passenger per flight as cleartrip processing charges. This is over and above the airline cancellation charges."

Attached is the ticket for your reference

I have booked a ticket with cleartrip for airlines Air Pegasus for 9th August 2016 for Rs 1755/- for travel between Kochi and Bangalore.

According to cleartrip the fight got cancelled by and they told they will give the full refund in 3 working days. Its almost 3 months and now the cleartrip is saying they will give the money only if the airline gives the money.

I never dealt with airlines and I paid cleartrip. I need the full refund back.

Invoice attached for further details. Please help.

About a year back, while I was studying in IIM Kozhikode, I enrolled for forex term, for which I had booked 2 way ticket for France last year (Mumbai- Strasbourg and back to Mumbai). While making payment, I got a call from cleartrip and I asked the representative, what would be deducted if I reschedule/cancel the date in December for flying back to India. The representative replied, 8500 + taxes would be deducted on rescheduling/ cancelling, basis which I booked the tickets. In October, when the schedule of final exams in exchange college was out, I decided to reschedule the ticket to come early. However due to too much cost, i decided to cancel it and buy another ticket (Basis assumption that 8500 + taxes would be charged for cancellation). But after cancelling, I didnt get back any refund. The reason given was-- since 2-way booking was done in one slot, and I had already used it one side. Had i been intimated about it in beginning, I would have gone for other alternatives. the 2-way booking costed me Rs. 58, 000, which is very high for me. (BookingTrip ID #[protected])

DOI--NOV 10
CLIENT NO, :[protected]
I had booked on nov 8 for three days costing 3303 in hotel balaji grand nalgonda.my id no.is [protected] but on nov 10 at the time of check in, the receptionist says clear trip did not confirm him with the room I have faced lot of trouble with this situation as every other hotel there is full. I am just asking for REFUND and I wish clear trip will take care of this issue very soon.