ClearTrip Complaints & Reviews

Cleartrip — Booking unsuccessful but payment charged
sunil prameswarn on jan6, 2017
Trip ID: [protected]
Dear Sir, I had tried booking tickets for one people on 6th january 2017 for round trip from cbe to patna however due to some technical issues with your site, the ticket was not booked and my bank account was charged with Rs.861 .refined my amount sir.

I had tried to book a hotel room on 4th Jan 2017, the booking was not successfully confirmed but the amount which was ₹529 was debited from my account.

After I got message from your side that the amount will be refund to my account with in 24 hours but still it is not refunded to my account.

Here is the screenshot of the not confirming page I am attaching below.

Therefore please do needful action to refund the amount to my debit card.

Trip ID: [protected].

I have been asking for refund since November but always I am getting reply that I will recieve it by the end of the day but no action is performed as said.
So please perform actions ASAP.

I have provided each and every information asked but now it's a high time.
They have done too delay in processing.

Please do look forward for the refund.

Regards,
Saloni Banka

Dear sir/madam

my and my family are planning for vacation in ooty from 25th dec. To 28 th dec. So i was searching for suitable accommodation for us. Same was found at clear trip and i booked the hotel (trip id [protected]). As i am with family having small baby and children i was choose specific hotel.

While i was booking hotel i need some amenities as

1) hotel restaurant.
2) hot running water for maximum hrs.
3) room heaters on demand.

Accordingly i searched for hotels and i found hotel on clear trip site mentioning details as

1) restaurant
2) constant hot/cold running water in bathroom
3) internet / wifi access.
Etc.

But when i was arrived at hotel, it was horrible and surprising experience for me. The basic needs which i required and are mentioned in the hotel details are not available at all.

1) hotel's restaurant is not at all
2) hot water facility is only in the morning.
3) room heaters are not available.
4) hotel did not provide any wifi /internet access as they dont
have it

that was really frustrating for me and my family. This is very poor management and lack of knowledge of clear trip administration. Please do the needful for above matter.

Thanking you

On december 3rd 2016 I booked two tickets on cleartrip. The trip was from VASCO DE GAMA to HOSPET. I was in waitlist and in clearmytrip they told me they could not update my status because there were some issues with the online platform. I called them everyday to check my status and could not give me an answer. The day before, I was said I still in the same position in I was 15 days ago... apparently no changes in the waitlist. Also, I was said I was going to get a refund in 1-2 weeks time. When I spoke to Cleartrip representatives about this they assured me that amount of should be refunded soon in my bank account. However, I have been trying to solve this problem with cleartrip for the last 10 days. I call and they give me no answer. They are irresponsable and lie to me everysingle time. I really need help. I recommend noone to use their services. They are not serious enough to be a key platform in India.

Hello sir,
i am ashmeet singh chandok residing in jamnagar(guj) had booked room in hotel classique at rajkot from 31st to 1st jan 2017 i.e 1 day tariff was rs1976 cleartrip is id is [protected] and voucher no is CHMM-8237626. I had gone there with my guest and asked the manager Mr. Jay that i had already booked room via cleartrip first he told me that id of couple is not same i mean to say last name of both the ids are not same so they cannot allot the room further he also said room is not available he was very rude in tlking with me. After all this i had contacted twice to cleartrip for refund bt i dint got any response. i need my money back as i had not got the room. kindly do the needful. Thankyou

I have a complaint against your company or staff whatever, I sent you so many mails regarding updates our new mail id and contact person details, but still your sending all booking voucher in our old mail id [protected]@gmail.com (Which is already remove in our website) also I request you so many time to give me extra net user id and password but you always refused my words. I am trying to contact your land line number[protected] but still not working.
Staff did not able to forward confirmation mail in my test mail id. We are working with lots of booking site like Goibigo, MMT, Agoda, Expedia, booking.com both are very good site accept clear trip.

Trip ID: [protected]
Dear Sir, I had tried booking tickets for three people on 7th December 2016 for round trip from Pune to Bangalore, however due to some technical issues with your site, the ticket was not booked and my bank account was charged with Rs.17226 (seventeen thousand two hundred twenty six only) Even after waiting for nearly 2 weeks the amount has not been reversed to my account.When I spoke to Cleartrip representatives about this they assured me that amount of Rs.12000 has been deducted, however the amount is not Rs.12000, it is actually Rs.17226 according to my bank statement.Even after waiting for 3 weeks for amount, Cleartrip made no such efforts to contact me in this regard. For a student like me, it is a big amount but due to the poor service by Cleartrip I feel cheated.Sir, I request you to please reverse me back my amount as soon as possible. Thankyou
Contact [protected]

I BOOKED 2 tickets (Chandigarh - goa and Return ) for 2 adults and 1 child

on 18th Dec 2016

for to travel on 31st dec 2016 and fro on 7th Jan 2017

i got ticket printed on 26th Dec 2016, only to my surprise that my return date is 7th Feb 2017. I was shocked to see change in date...i did not realizes the details in excitement of getting holiday booked and telling it to my kid.

however i am sure i have not booked for 7th feb 2017

why would i? when i have 7 days to holiday

NOW I AM SURPRISED BY PATHETIC LEVEL OF SERVICES ON CLEARTRIP PART

1. there is no complaint email to be written to
2. there is no grievance area or write to us form on their portal. If it is there i can not find it, it not even inside login are(dashboard)
3. i reported case to helpline no, they did not get back to me in 8hrs. Then when i called they said their work time is over (ha ha..)
4. i am clueless what to do, but i will FIGHT this

UNACCEPTABLE
GITESH
[protected]

I regret to inform that I have not yet received refund of Rs.2677/- from you as message received. I contacted spice jet in this issue and they told that my refund was already checked out to your account. At-least, kindly let me inform about the status of the refund so that I will be happy. I hope. definitely you will response to this complaint and I will get reply from you. o.k.

I had booked a flight from calicut to hyderabad on December 16th. However due to unfortune reasons, I had to cancel the ticket on the same day. The trip ID is [protected].
On cancellation, the company had mailed me a refund amount, which would be credited within few days from the date of cancellation.
Its been long that I haven't received any refund on this regard.
Kindly see to it and do the needful.
Thanks
Dr Evelyn

I had tried to book ticket CCJ/DOH sector on 24th December 2016. Then the ticket was not successfully confirmed but the amount which was 1450 Qr was credited from my account.

After I got message from your side that the amount will be refund to my account with in 24 hours but still it is not refunded to my account.

Therefore please do needful action to refund the amount to my credit card

Cleartrip Staff

I am waiting till beginning of next week, if you fail to reply and refund my money, I will go to consumer court & lodge a case on you marking case copy to legal minister of India and PMO.
Before spoiling your name and fame, please do the needful and reverse the money debited to my account in failed transactions.
Please treat this as final warning and failing which I will ensure that every person in India knows about your services and irresponsible approach.

Raghavendra Pandith
Shimoga
Karnataka

From: Pandith Raghavendra
Sent: Saturday, December 24, 2016 10:03 AM
To: Customer Support
Cc: [protected]@sbm.co.in; dgm.[protected]@sbi.co.in; [protected]@cleartrip.com; [protected]@cleartrip.com; gm.[protected]@sbm.co.in; [protected]@sbm.co.in
Subject: Re: Cleartrip Website/App feedback

Reminder 24/12/2016

From: Pandith Raghavendra
Sent: Friday, December 23, 2016 1:13 PM
To: Customer Support
Cc: [protected]@sbm.co.in; dgm.[protected]@sbi.co.in; [protected]@cleartrip.com; [protected]@cleartrip.com; gm.[protected]@sbm.co.in; [protected]@sbm.co.in
Subject: Re: Cleartrip Website/App feedback

I am not getting a single reply from you. Whatis happening at your end Cleartrip???. Are you doing business like this??. If you have not received the payment from the bank clarify the same to me. I will communicate to the bank. Keeping quite will cost you. Hope you will reply immediately. I was not aware that Cleartrip is so inefficient and cheating people.

Dear Mr. Bhandari,

The transaction details given below and payment is made through debit card. From the last 11 days I am not able to get the refund of failed transaction amounting to Rs.15094.00 as per the below details. I think you should act immediately to refund the money otherwise the case to be escalated to higher ups. I have already marked a copy of this mails to State Bank of Mysore, Shimoga Main branch where I have my account.

Thank you for using your SBM Debit Card 459XX7587 for a purchase worth Rs5239 on POS [protected] at Clear Trip Travel Serv txn#[protected].
Thank you for using your SBM Debit Card 459XX7587 for a purchase worth Rs5239 on POS 99010027 at CLEARTRIP TRAVEL SERVI txn#[protected].
Thank you for using your SBM Debit Card 459XX7587 for a purchase worth Rs 4616 on POS 99010027 at CLEARTRIP TRAVEL SERVI txn#[protected].

Without any further delay refund my money otherwise I may have to raise a complaint on clear trip.

Thanks & Regards
Raghavendra Pandith D R

CC: The Branch Manager, SBM Shimoga main branch - You are requested to credit Rs. 15094.00 in my account in case you have not made payment to Clear trip against the above transactions.

From: Pandith Raghavendra
Sent: Friday, December 23, 2016 10:15 AM
To: Customer Support
Cc: [protected]@sbm.co.in; dgm.[protected]@sbi.co.in; [protected]@cleartrip.com; [protected]@cleartrip.com
Subject: Re: Cleartrip Website/App feedback

Reminder 23/12/2016

From: Pandith Raghavendra
Sent: Thursday, December 22, 2016 9:59 AM
To: Customer Support
Cc: [protected]@sbm.co.in; dgm.[protected]@sbi.co.in; [protected]@cleartrip.com; [protected]@cleartrip.com
Subject: Re: Cleartrip Website/App feedback


Reminder 22/12/2016

From: Pandith Raghavendra
Sent: Wednesday, December 21, 2016 10:02 AM
To: Customer Support
Cc: [protected]@sbm.co.in
Subject: Re: Cleartrip Website/App feedback

Dear Mr. Bhandari,

The transaction details given below and payment is made through debit card. From the last 11 days I am not able to get the refund of failed transaction amounting to Rs.15094.00 as per the below details. I think you should act immediately to refund the money otherwise the case to be escalated to higher ups. I have already marked a copy of this mails to State Bank of Mysore, Shimoga Main branch where I have my account.

Thank you for using your SBM Debit Card 459XX7587 for a purchase worth Rs5239 on POS [protected] at Clear Trip Travel Serv txn#[protected].
Thank you for using your SBM Debit Card 459XX7587 for a purchase worth Rs5239 on POS 99010027 at CLEARTRIP TRAVEL SERVI txn#[protected].
Thank you for using your SBM Debit Card 459XX7587 for a purchase worth Rs 4616 on POS 99010027 at CLEARTRIP TRAVEL SERVI txn#[protected].

Without any further delay refund my money otherwise I may have to raise a complaint on clear trip.

Thanks & Regards
Raghavendra Pandith D R

CC: The Branch Manager, SBM Shimoga main branch - You are requested to credit Rs. 15094.00 in my account in case you have not made payment to Clear trip against the above transactions.

From: [protected]@salesforce.com on behalf of Customer Support
Sent: Wednesday, December 21, 2016 2:22 AM
To: [protected]@hotmail.com
Subject: Re: Cleartrip Website/App feedback

Dear Mr. Pandith,

Thank you for writing to us for hotel reservation against your Trip ID : [protected].

We apologize for the delay in replying to your e-mail and also for the inconvenience caused to you.

We request you to send us the bank statement along with the entire card number mentioning the amount charged to you for further investigation.

For further assistance, please write to us at [protected]@cleartrip.

Thank you for choosing Cleartrip for your travel needs.

Regards,
Ajay Bhandari,
Customer Service Executive
Cleartrip Customer Care
www.cleartrip.com.

[protected] Original Message[protected]
From: Pandith Raghavendra [[protected]@hotmail.com]
Sent: 12/17/2016 1:07 PM
To: [protected]@cleartrip.com
Subject: Re: Cleartrip Website/App feedback

Dear Customer Care Manager,

No refund has been made on the below failed transactions till date. please do it immediately.

Thank you for using your SBM Debit Card 459XX7587 for a purchase worth Rs5239 on POS [protected] at Clear Trip Travel Serv txn#[protected].
Thank you for using your SBM Debit Card 459XX7587 for a purchase worth Rs5239 on POS 99010027 at CLEARTRIP TRAVEL SERVI txn#[protected].
Thank you for using your SBM Debit Card 459XX7587 for a purchase worth Rs 4616 on POS 99010027 at CLEARTRIP TRAVEL SERVI txn#[protected].

Regards

Pandith

________________________________
From: [protected]@salesforce.com on behalf of Customer Support
Sent: Monday, December 12, 2016 4:02 AM
To: [protected]@hotmail.com
Subject: RE: Cleartrip Website/App feedback

Hi,

Thank you for writing to us regarding your hotel reservation under Trip Id's:[protected]/[protected]/[protected].

We apologize for the delay in replying to your e-mail and also for the inconvenience caused to you.

As per our records, three different Trip ID's generated on our system against your hotel reservation. Please find below details of the same.

Please be rest assured that your reservation stands confirmed on our system. Please find attached PDF copy of your voucher for Trip ID: [protected].

You can also take print of your voucher online in just 3 simple steps:-

www.cleartrip.com
Cleartrip - Flights, Hotels, Local, Trains, Packages
www.cleartrip.com
Get Cheap Air Tickets, Flight booking, Hotels, Packages, Buses and IRCTC Indian Railways booking at Cleartrip.com - India's leading travel agency. Plan your trip with ...

For further assistance, please write to us at [protected]@cleartrip.com.

Thank you for choosing Cleartrip.

Regards,

Ajay Bhandari
Customer Service Executive
Cleartrip Customer Care
www.cleartrip.com
Cleartrip - Flights, Hotels, Local, Trains, Packages
www.cleartrip.com

[protected] Original Message[protected]
From: [[protected]@hotmail.com]
Sent: 12/11/2016 12:30 PM
To: [protected]@cleartrip.com
Subject: Cleartrip Website/App feedback

Customer Email Address : [protected]@hotmail.com

Customer problem / question in detail:

Dear Customer Care Manager,

Please find below the failed transactions from my account on hotel booking. Please reverse the amount to my account immediately. The amount has been already debited to my account three times as per the SMS message given below. Please ensure that the same is reversed on top priority.

Thanks & Regards
Raghavendra Pandith D R

Thank you for using your SBM Debit Card 459XX7587 for a purchase worth Rs5239 on POS [protected] at Clear Trip Travel Serv txn#[protected].
Thank you for using your SBM Debit Card 459XX7587 for a purchase worth Rs5239 on POS 99010027 at CLEARTRIP TRAVEL SERVI txn#[protected].
Thank you for using your SBM Debit Card 459XX7587 for a purchase worth Rs 4616 on POS 99010027 at CLEARTRIP TRAVEL SERVI txn#[protected].

My trip ID is [protected]. I recently had a pathetic experience using the app..have lost out of Rs 8000 & spent countless hours trying to rectify the problem.

It all started when I tried to book through the cleartrip app that is "advertised" as being mobile friendly. The app was not optimized for my mobile screen size and when I tried to press the "Payment button", this button disappeared. After a few attempts..I was able to enter the payment mode however my tickets got booked with my name and an additional "ex ex TV" at the end of it.To add to it I had 3 sectors and 3 different flights.

While Indigo immediately changed my name, Cleartrip hummed and hawed about Vistara and Jetairways. Countless phonecalls to the call centre (out of 50 employees I spoke to 5 different ones: Tanushree, Shriraj Ankesh, Priyanka & their supervisor Payal Sharma with hardly any success). After one week they came back with the amazing info from their mysterious "backend team".. that the name change is simply not possible. Here were my options:

Vistara: allows for a full refund on the condition that I rebook on Vistara...where the same flight now costed 16, 000+
Jetairways: allows for a change in 3 characters exceeding which, this unrefundable ticket has to be cancelled..

Needless to say, horrendous customer service Cleartrip..they should refrain from advertising yourselves as being mobile friendly.

I had filled the train reservation form today around 2.15pm from CLEARTRIP, UP of kolkata rajdhani for 23rd december 2016. i have payed money by debit card. money has been deducted but the agency didn't give/sent ticket instead my money. this site/ agency is carrying the IRCTC logo but they are fraud. ATMSBI has been confirmed me by the message in my phone, exactly it is "Thank you for using your SBI Debit Card 459XX0071 for a purchase worth Rs 1699 on POS 99010027 at CLEARTRIP TRAVEL SERVICE txn#[protected]." now i want to back my money.

Made online booking on nov 30th, 2016 from cleartrip.com (Id: [protected]) for air tickets (Refundable) from delhi to lucknow (To & fro), and hotel. Air tickets received were of wrong dates (Jan'2017 instead of dec'2016), whereas hotel booking was ok. Immediately informed cleartrip about the error. Despite airlines keeping 6 hours for correcting booking errors free of charge, cleartrip didn't contact jet airways for corrections and deducted 75% of the airticket amount for ticket cancellation. I was refunded only rs 990 out of rs 4637 because of cleartrip mistake. Later, their customer care executive assured of compensation, but there has been no response. Follow up emails have been unanswered.

Kindly help in recovering full compensation of rs 4650 from cleartrip for ticket cancellation due to booking error, as delay in informing the airlines about change was from cleartrip's end. I had informed cleartrip about error within 30 minutes of booking tickets by email & call.

Email transcript, ticket & refund receipts are available.

Sir,
I had tried booking 3 round trip ticket from Pune to Bangalore on 6th Dec for my journey from 21st to 26th Dec. However tickets were not booked due to technical issues with the site and it was told that no amount will be deducted, however ticket amount Of INR 17226 has been deducted by bank and there's no refund even after 12 business days. No pnr or booking Id available.

Hi
I have made booking with cleartrip for 3 passengers with around 12K amount. And then paid another 3200 rupees directly to the airlines for rescheduling . I had to made partital cancellation for 2 passengers and airlines said whatever amount i paid for rescheduling they used for cancellation and rest of the amount they paid to cleartrip( 5808 rupees). But cleartrip refunded me only 1700 rupees. they are saying you have paid 8000 only to cleartrip for 2 passengers and 4450 is airlines cancellation charges. they are ignoring the fact that airlines has deducted some cancellation charges from the amount i directly paid to the airlines. thats y refund amount is 5808 ruppes to cleartrip. otherwise they should have received[protected]= 3550) from the airlines as refund not 5808 rupees. I have called them many times and seems like they dont want to understand or there staff is not capable enough. My Cleartrip Trip ID: [protected]

My Booking enquiry ID [protected] and [protected] dated 19th Dec. I have paid Rs500 for each booking so in total 1000Rs. Later since I got the confirmation directly from the place I wanted booking, I wanted to cancel the above booking enquiry made to cleartrip as on 19th Dec.

There is no cancellation link available online though they claim in their advertisements for hassle free transactions. I called up their help center number on 19th dec itself, to cancel the same. Call support representative Seema, first mentioned only 50% would be refunded. with some tiff and argument and placing my call on hold for number of times, she agreed that i'll get 100% refund after 48hrs. She agreed to send written confirmation on same but I have not received the same till to date.

I wanted full refund with apology letter for making me go through it.

Hello sir..
I have booked a ticket on 13th December 2016 for 27th December 2016 hyderabad to srinagar
It showed me payment failed but money is debited from my account.i have contacted to cleartrip customer care.they told me to try again with fresh booking.i tried for 4 times the same repeated.payment failed. But amount is debited from my account total 24773 rupees is debited.plzz refund me the money.following are my booking trip ids of four bookings
Trip id: [protected]
Trip id: [protected]
Trip id: [protected]
Trip id: [protected]