ClearTrip Complaints & Reviews

Trip id : [protected]
date: 14/10/16
requesting cashback
You have added a small clause clause on t&c that entire booking should be done using debit card. My wallet had 50rs. And so a small amount was deducted from wallet while booking, so the T&C is not met and so cashback is not provided. You people dont give money to 50% of your customers by doing such things. The app also doesnt tell after applying coupon code that i am paying through wallet.The app should tell that cashback wont apply. There are also cases that your app should be updated in order to receive the cashback. Such small things are ignored by common users and they fail to get the cashback and cleartrip says t&c is not met. It was just 50rs, the cashback was of 1700+. Well played cleartrip.
You should have a mechanism in which the customers can rectify such errors and also the app should be programmed well enough so that it tells the user that cashback wont be applied.

I booked a round trip flight from udaipur-mumbai worth rs5024 on 4th oct, 2016 at 11:44 am with cleartrip id [protected].The amount was deducted from my account but no ticket was booked.Its been 2 weeks now there is no sign of refund.The customer care people keeps on extending the dates of refund as it will get refunded in 2 days 5 days days.There was no official mail sent by cleatrip with respect to the refund status. After sending multiple mails finally they processed the refund on 10th oct, 2016 but still I have not received the refund.The site shows Refund has been credited successfully though its still in processing.No bank takes this much time to process any refund as same bank has processed my IRCTC refund just in 1 day.

I made a flight booking through ClearTrip.com for Mazar-i- shrif to New delhi Trip ID [protected]. My flight RQ 944, dated 13 sept, 2016 got canceled but I have not yet received the refund amount or Rs.25500. I got an email from cleartrip saying that the amount would be credit within 5-7 working days. After 15 days when I contacted the customer support they said that the amount would be credited within 5-7 working days but now it has been more than 1 month. I called customer support several times but there is no satisfactory response but keep on giving me further time-line. I also contacted the floor supervisor but was of no help. Customer support executives even disconnected my call more than 10 times after asking me to hang up.

In regard to my case, I have the following demands:
(I) Refund of Rs 25500/- with interest.
(II) I paid credit card due payment bill 2 times rs-3000/
(III) Compensation of Rs 10, 000/- for the mental harassment and agony that I have gone through and call charges accrued

This is for your information and necessary action.

I had booked two vista rooms at hotel temple towers 2/7/1 Shanmugapuram Naidupuram, Kodaikanal 624101 for 10 Oct 2016 through clear trip vide [protected] for Rs 2256/.
When I reached the hotel they said they have no tie ups with clear trip and no rooms booked through clear trip for us.
I called clear trip customer care on [protected] customer care guy spoke to hotel manager and assured me for alternate rooms within 20 minutes.
They never gave me any alternate rooms and whenever I called them a new guy will attend and the whole story I needed to explain and of no use and they cut the telephone speech.
(Customer care guy one Mr.Vipin)
This is the way I expected from Clear trip
All my family pleasure trip went in mess
Kindly return my money with good amount of compensation.

American Airlines has cancelled flight on 6th October from IAH to MIA due to Hurrican Mathew and I have to try and convenience your CSR to get full refund.

When I called customer support on 7th October, I did not get proper answer. I have spoken to more then one representative. They were saying “we are not able to speak to American Airlines/ They are not picking up phone. Your team in vague in replying. Your one of representative Nikhil said “whatever credit we will get from American airlines, we will pass on it to you. When Airlines cancel ticket, it has to be full refund. What is “whatever”? Do they know also what they speak.

This is delayed too much. Kindly resolve this quickly. Sad to say that, the way I am getting support while booking ticket, same support I am not getting for refund that too where Airlines has cancelled flight. This should have been very smooth transaction.

Yesterday, I spoke to CSR named Aditya and he promised call back from his supervisor within 3 to 4 hours. As usual I have not received any call back till now. I also informed him that if I do not receive call, I will complain. It seems they do not care for anything. Aditya informed me to claim refund from American Airlines which I did yesterday.

Confirmation Number:[protected] received on American Airlines website for refund request

Now I need someone to call me and let me know exact time line for refund.

Please fix this ASAP.

Romesh Sutaria

Dear sir:

Refer my above complaint no. wherein still i have to hear from you. some official called me the day i submitted the complaint and i felt the person who spoke suprisingly asking what is the complaint and disconnected the telephone. again he gave a missed call to my mobile no. and i am sorry to ask why you keep good for nothing people in the senior post who cannot give a proper reply and deal with a customer.

I am still waiting for three refunds two of which i have already provided details in my above complaint no. on 21/08/2016 another ticket was cancelled and your office has sent a message informing me that an amount of aed924/- refund (trip id[protected]) for which credit has not received so far.

I am giving you 3 days time to solve these problem otherwise i have to take up the matter with media and social net works for which i will not be responsible.

It is suprising that even lodging a complaint you did not have a courtsey to call or reply me for the complaint or make a refund even if you are claiming that the refund for cancellation will be done in 5-7 days time.

Look forward to hearing from you

Sincerely yours
K. rameshan
[protected]

Cleartrip booking trip id [protected]

We beg to bring to your kind notice that we have been a victim of misleading advertisements & promotions by cleartrip,

Cleartrip is mentioning on their booking "easy online cancellations" however they are not paying us upon our cancellation.

Even today they have sent a misleading newsletter zero prepayment on hotel bookings! Don't pay if you don't stay.

Dear sir:

I would like to lodge a complaint regarding the following ticket refunds - the related pnr no and name of the passengers are also detailed.

1. ms. aparna ramesh - trip id - [protected]-pnr-odlu4h-kochi-dubai-
Travel date[protected]

2. ms. anupama ramesh-trip id-[protected]-pnr-o4pf7l-kochi-dubai
[protected]

Today i contacted the company help centre in dubai (tel:[protected]) and checked regarding the second ticket refund for which they replied that they have not received any instruction regarding cancellation.in fact i contacted the cleartrip dubai office for concellation and it was told that the request for cancellation can be either lodged with them directly or with spicejet office. so i got it cancelled thru spicejet office.

I am very sorry to note that the refunds though promised with 8-10 working days no reminder or confirmation is provided by cleartrip.

When enquired about the same today in the dubai office (05.10.2016) the representative said that the refund may take upto 45 days which is contrary to the guidelines given in the refund policy of the company.

So please make sure that the credits are passed on the customers in the agreed time limits otherewise it will be a major issue tarnishing your name in the market which any customer can do through social net works.

Please make sure that the complaints are dealt with in no time to avoid further consequences.

Thanking you

Sincerely yours
K. rameshan
[protected]

I had booked tickets for journey from hyderabad to chennai (Date of travel on 30th sep'16) by cleartrip.com
The flight has been cancelled by the airlines due to some technical reasons, and raised a request with cleartrip regarding the same. I have been assured of refund, but not the full amount.
While deducting the amount, it wouldnt take you more than 30 seconds, but while refunding you take 7-10 days and dont return the entire amount. Flight cancellation is not the fault of customer, why should i bear the "convenience fee and get away charges"!!!
Is it a mistake in choosing cleartrip.com trip id: [protected]
Contact : [protected]

I want the refund of my entire amount.

Let me now put in the entire history of conversations and email exchanges that have happened so far with ClearTrip

This booking was made for 16th June 2016 for Moscow to New Delhi for Mubasshir Khan (my Cousin Brother) and was eventually cancelled on 14th June 2016 (well in advance of the Travel date) due to untimely death of his father.
Upon talking to a customer representative from Cleartrip, I was asked to go and speak to airline official and get a Wavier letter from them to get 100% refund of this tickets. This letter has been emailed to cleartrip multiple times by me. I have also attached same with this email as well. This letter was obtained from Air India's Office on Surat Airport and has a sign and a seal from the officials.

Upon request later, death certificate was also emailed to cleartrip to facilitate the refund. Same attached with this mail.

On multiple occasions when I called customer support numbers, I was told that the process in underway and would take some time to make the refund and all information required to process the refund is with them. On a call made on 1st of August, I was explicitly told that the approval has been received and it was now with finance department and payment should be with me in 2 weeks.

After waiting for 3 weeks, when I called again on 21st August, I was told that the refund cannot be made because it was a case of no show. This is something that I do not understand. The tickets were cancelled well in advance and I have a confirmation email from Cleartrip of same. (Please see attached)
so now how can one be no show if the tickets were cancelled? This needs to explained.

Further to this I was told by the representative on the line that the wavier letter that has been submitted by me was written in pen and anybody could write and send that. This is bloody ridiculous. I dont think he saw the sign and seal of the station manager on the letter and this was noticed after 2 months when things came to [censored]? Bloody ridiculous and unacceptable reason and this is something that needs to be handled between cleartrip and air india. Its your problem and not mine.

After being on hold for more than 60 minutes that day, I was told that since it was a Saturday, Airline officials could not be reached. I would be called on Monday and the issue would be cleared. Its been 6 days now and I have not had a single call or email from Cleartrip yet.

Today, I have tried more than 20 times to call customer support number and I have not been able to reach beyond providing my Mobile number and travel date. [Worst call centre system I have used till date]

I have booked the ticket from Mumbai to Tokyo return .18 September from Mumbai and 3rd October return from Mumbai.
Due to not having sufficient paper in visa application it was rejected on the counter at Consulate General of Japan in Mumbai.
When I talk to Cleartrip customer support first they told you will get refund amount of only 14 thousand.l, but when I insist to the customer guy to transfer my call to airline which was AirIndia they did and I told AirIndia person that my visa got rejected on counter, he took me for a hold for 1 minute and said in this case airline will refund my entire 35 thousand ticket amount.
Cleartrip also agreed on phone and said only 399 processing fees will deduct.
After a day which on 15 September I recieved a mail from Cleartrip stating that they need a Visa rejection letter or reason. I replied them by saying that Consulate of Japan doesn't issue anything like that . Then after 2 or 3 mail they are arguing that without visa rejection letter they can't refund my amount.
If I wouldn't have told to transfer my call to AirIndia I wouldn't have known that this kind of rules are there from airline that if visa get rejected entire ticket amount get refunded.
Now Cleartrip is harrasing me.
I'm making sure if they not r funding my amount Iam filling a Court case against them .
Thank you
Trip ID [protected]
Ashish Ashok Singh

Dear sir/ madam,

I book a flight from delhi to bombay yesterday[protected] for[protected] and return[protected] but due to some internal problem i cancelled the flight which was refundable at the time of booking. But till now i didn't receive any amount from cleartrip and see refund amount in my email as 0.

I requst you to please arrange ticket for bombay for other date or refund my money so that i can book again ticket for bombay.

While booking ticket in the name of nisar ibrahim from pnbe to cstm for 31st august by suvidha express the money got deducted but ticket was not generated. I had rebooked the same but the money deducted twice and i received message twice that your train booking from mmt booking id nr[protected] from pnbe - cstm for 31st august is under process we will confirm its status to success but failed booking within 25 min if it's success we will email eticket and if it is fail we will initiate refund of rs1, 323.89 but i got creditted only rs 727.89 twice. So i request you crediitt my balance amount.

We had booked a round trip ticket for 3 members from delhi to kathmandu
It was written on the ticket to carry
"carry photo identification, you will need it as proof of identity while checking­in
"
We carry adhar card and pan card but when we reach airport then they demanded voter id card
What the hell is this it was not mentioned on ticket
If this is a law then it should be mentioned that adhar card is not acceptable

This is to be noted we carry the photo identification card as mentioned as adhar card and pan card are both photo identification card

Airlines does not allow us to board and we need to cancel the booking
This is a financial loss and mental harassment to us

Now what we need to do, would we need to file a legal complain or you would support in terms of financial compensation

Trip id : [protected]

Thanks
Darpan gupta
[protected]

We were supposed to be travelling to Bangalore but due to curfew n dangerous situation we cancelled the bookings and cleartrip firstly said that they cannot refund my money because of non refundable fare but in natural disaster issue there should be some law towards humanity.. I am very much upset with cleartrip service and not at all happy.. We did not cancel the booking purposely we had to do it as we were travelling with our 1 year old kid and we couldn't risk our lives.. So please I want my money refunded as we did not avail any of your services so why shall we loose our hard earned money .. This is pure business of money making you people take advantage of your customer.. You do not have any humanity left.. My trip ID was [protected] and [protected].. I would have cancelled the booking but I want my full refund back as this is the case of man made disaster, curfew and I should get my refund..

I have cancelled the plain ticket on 08/08/2016. My ten digit no [protected] from the flight pune to ahmedabad for seven persons, the amount of rs 29637 still not received. So plz check the details and refund my amount as soon as possible. Otherwise i will file complaint against you. I have tried u lot of times but no reponse from u so treat as urgent n be refund the amt.

TriP id: [protected]
This is one way ticket from Mumbai to Stuttgart in Germany.
i was clearly told before booking my ticket from cleartrip multiple times earlier that on student visa we can avail extra 1 pc baggage provided if we submit documents, now when I have submitted my documents they are asking for extra cost without guaranteeing extra baggage....

Reservation under Trip ID :[protected] dtd 14.07.2016 for Club Platinum Resorts, Bahadurgarh

Issue raised to cleartrip vide Case ID 00914637 but justice not provided

I had booked a room in Club Platinum Resort on 14th July 2016 For 14/08/2016 for Rs . When I tried to confirm from resort they replied that we don't have any arrangement with cleartrip in respect of bookings. Instead of repeated inquiries with cleartrip...

Due to cancellation of air pegasus flight from madurai to bangalore on 29th july i have to cancel the booking.

After continuous followup also i am not able to get the refund till date.

Continuous followup with cleartrip is giving the same answer as airline not refunded the money. But in that case cleartrip shall file a complaint against air pegasus

Airline-spicejet
Pnr-h328gy
Flight no-sg127
Date:30 aug 2016
From:srinagar
To:chandigarh
Passenger name:arjun singh
Book through ixigo (Id:[protected])
Mobile:[protected]
Email id: [protected]@gmail.com
Had been canceled by the airlines on 29 jul 2016 but amount refundable has not been refunded. I have already spoken with the airlines and they confirmed the cancelation and and said the amount will be refunded by clear trip. Plz help