ClearTrip Complaints & Reviews

TriP id: [protected]
This is one way ticket from Mumbai to Stuttgart in Germany.
i was clearly told before booking my ticket from cleartrip multiple times earlier that on student visa we can avail extra 1 pc baggage provided if we submit documents, now when I have submitted my documents they are asking for extra cost without guaranteeing extra baggage....

Reservation under Trip ID :[protected] dtd 14.07.2016 for Club Platinum Resorts, Bahadurgarh

Issue raised to cleartrip vide Case ID 00914637 but justice not provided

I had booked a room in Club Platinum Resort on 14th July 2016 For 14/08/2016 for Rs . When I tried to confirm from resort they replied that we don't have any arrangement with cleartrip in respect of bookings. Instead of repeated inquiries with cleartrip...

Due to cancellation of air pegasus flight from madurai to bangalore on 29th july i have to cancel the booking.

After continuous followup also i am not able to get the refund till date.

Continuous followup with cleartrip is giving the same answer as airline not refunded the money. But in that case cleartrip shall file a complaint against air pegasus

Airline-spicejet
Pnr-h328gy
Flight no-sg127
Date:30 aug 2016
From:srinagar
To:chandigarh
Passenger name:arjun singh
Book through ixigo (Id:[protected])
Mobile:[protected]
Email id: [protected]@gmail.com
Had been canceled by the airlines on 29 jul 2016 but amount refundable has not been refunded. I have already spoken with the airlines and they confirmed the cancelation and and said the amount will be refunded by clear trip. Plz help

I had booked a ticket from new Delhi to Bangalore on[protected]. I paid the amount through my Rupay card of central bank of India, the amount has been deducted from my account but I got message from your side that 3 D secure code verification is not done due to that my ticket was not booked.
I tried to book the ticket in Indigo Flight timing 11 AM.

My brother booked a ticket from kolkata to delhi.. We got a msg saying it's successful but with a faction of sec we received it's been cancelled n amount will be refund.. It's been more then 4 days still they haven't refund d money..
(Trip id [protected]) n the amount was 3700 but in return you will get 3300 y sld i bare d loss of 500 wen the mistake was from cleartrip... Y don't dey refund it immediately.. Wat if we travel. And den pay them... Lol... Request you to refund the payment soon

I have been a frequent user of cleartrip for the past 10 years. I have always enjoyed their low fares and their user-friendly online interface. Two months ago, i made a reservation for my parents and myself to travel from bangalore to mumbai on 4th september 2016 (Trip id [protected]) paying rs. 11, 090. Due to a personal emergency, my parents were required to stay back in bangalore, the reason why i rescheduled my parents' tickets online at a cost of rs. 3, 790. Fortunately, the personal emergency was resolved and i now need to fly my parents back to mumbai on 9th september. Cleartip informs me that i need to pay a change fee of rs.2600 (For 2 passengers) and a cleartrip processing fee of rs.600 (For 2 passengers), which is ok with me. However, they also cite a difference in fare to the tune of rs.1000, which is not acceptable. I have already paid rs.10000+ for my parents, and there cannot be a positive difference in fare (I have already checked the airline website). Given their shabby attitude, i would rather never ever book with them!!!

Hello,

I have booked a ticekt with cleartrip.com from pune-hyd round trip. However sure to some reasons i had to cancel my trip and postpone it, i thought of postponing the ticket, while i checked the dates, it was again not giving me that option of selected dates and provided different dates, while i went to cancel the ticket there they did not show the refund amount, stating it will reflect in 2-4 business days, however as soon as i clicked on cancel trip, the website took all the money i have paid for the ticket and did not even refund a single rupee.

They book with false commitments and then leave the customers unattended.. They are so deeply activated in this fraudulent business that they are even involving the branded name in hospitality business like hyatt hotels. I stayed with my wife at hyatt pune booked through cleartrip and the outcome was we were provided with 2 single separated beds... Can u imagine... And cleartrip team made me wait for 6 hours at the reception and the outcome was null.

Hi team,

The airlines air pegasus sent sms to my phone saying that due to technical issues the flight has been cancelled. I called up cleartrip customer care and informed the same. They assured full refund in 7-8 working days (Sms) pl help
Trip id : [protected]
Madurai to bangalore sun, 07 aug 2016
Airpegasus op-122
Ixm 21:30 22:45 blr rs. 10, 116

Please refer to below cancellation confirmation from clear trip.

Cancellation confirmation for doha - new delhi return flight — trip id [protected] dated 07 aug-16.

On 7th aug clear tip supervisor called me confirmed me the refund amount which is more than 700qar but today i got a call from clear trip and they informed me that refund is not possible. You can postponed the ticket without any charges.

On 7th aug i had requested to clear trip concern person to postponed my ticket but that time he told me that postponed charges is very high you have to pay 1700qar approx. And he suggested me to cancel the ticket and book a new ticket, i also did the same and he also told me that refund amount will credit in my account within next 15 working days. But today clear trip representative called me and said that your ticket is non refundable but you can postponed the ticket with free of postponed charges.


So its, here by requested to you kindly look into this matter and resolve the issue as early as possible. I want my money back. I am very disappointing with clear trip services.

Regards
Sunny prakash
M-=[protected]

Hi,

I had booked a spa package for 02 on 10th Aug'16, money got deducted from my account but booking was not confirmed, I was given the case id mentioned in subject upon calling customer care on 10th Aug'16 and was inofrmed amount of INR.699 would be reversed to my account however it is not paid back yet.

Kindly rectify and help at the earliest.

Regards,
Ankita Kallodi
Email Id- [protected]@gmail.com

I booked hotel at aurangabad district through cleartrip on 7th august, 2016 for 20-22 oct, 2016.in their documents they sent to me it is mentioned that on cancellation cleartrip will charge rs 300/-. But after cancellation the booking on 14th august, they sent an email on 15th august, that nothing will be refunded. It is completely cheating.
I want my money refunded (Whichever is according to cleartrip policy) as early as possible. My trip id is [protected].

I wanted to book a ticket from 8th Nov to 12th Nov but this agency booked the ticket from 12th Nov to 16th Nov I was not at all aware until I got the email confirmation.
Later when we called they charged me a cancelation fee of almost 50% I want my complete money to be refund
They should actually change there name from clear trip to fraud trip.
If I am receiving my refund back then I am going to complaint in consumer court.
Trip ID:- [protected]

I tried to book two tickets at air india through clear trip service from imphal to delhi on 8th aug, 2016. After filling up all the details of passengers and bank, the charge of the air fare amounting to 14428 had been deducted from sbi account. However, no information about the tickets is received from clear trip. I tried calling up clear trip customer care service provided at their website and other sites, at [protected] no service. At[protected], an man says it's a wrong number.

Dear its worst service by your call centers ...i was more than 30min that too international cal u are open website in uae and ur customer care no is india ... ur charginf STD Call charges also such website i never seen ... u r openly collecting money from customers before local no u provided now ur cheating with STD calls ... this is last time i am going to book in ur website

I've applied an coupon of Rs. 1000 cash back on my air trip. Almost 3 weeks gone but i didn't receive any cash back.
Please resolve my problems as early as possible otherwise I'll put my complaint in JAGO GRAHAK JAGO. I'll wait 3 days.

Trip ID : [protected]
I had boked return ticket for Hyd Del route. But had to prepon the first flight.
Cleartrip had charged me extra for changing schedule. but never updated the Spicejet company. Hence they did not allow me to board the plane on 29th. July'16 . Further I had to buy new tickets on airport (Indigo) to reach delhi.

Cleartrip customer support never responded to my emails and phone query, for update and also later when i ask to cancel my tickets.

I would like to escalate the matter, and seek penalty for the financial and emotional harassment faced by me.

Kindly advise how to take it forward and get my refund, since they did not deliver the service for which I was charged.

1. Original HYD-DEL (Return Ticket) = INR 6126.00 (SG123; PNR: R5ELJF)
2. After Changing the Initial Hyd-Del Ticket to different date to 29-07-16:11.00PM: = INR 5142.00 (Paid Extra)
3. They did not update the Spicejet Hence, they did not allow me to board the flight at Airport.
4. I had to make alternate ticket with INDIGO, at Airport = INR 8970.00
5. I had asked the Cleartrip Customer care to Cancel, my Hyd-Del 31-07-16 Flight, but they did not do so.
6. I flew back from Del - Hyd. on the same return ticket booked.

I do not understand, If they did not provide the required service, which i paid for. Why are they not returning back my INR 5142.00

Because of their poor service level, I had to spent extra INR 8970.00 which was complete unplanned.

Because of their poor service delivery, I have suffer, and seek guidance how to make a appeal/ complaint in consumer court.

Regards
Noren Das

Do not trust clear trip, they are cheaters - i had done a accommodation booking at shimoga (River view farm stay) yesterday afternoon through their link for the upcoming holidays (13th to 15th aug), received confirmation on the booking and in the night around 9:00 pm, i receive a call from cleartrip stating they are canceling the booking as the rooms are not available and the vendor did not update the details. Trusting them i have given my consent for cancellation and within 30 minutes i see room available for double the price that i booked, with cleartrip link given below for booking confirmation... I had also done backup booking for other location (Hampi) through cleartrip by paying a token amount of 1100/- as advance and after the booking is done they display message if booking not confirmed within 5 days the token amount will not be refunded:- (, the customer agent who spoke to me says i can get refund if i pay the entire amount of 12k (For 3 nights) and request for cancellation... Thus they will deduct a fee of 300/- towards cancellation and return the balance amount, this sounded very strange to me as they could have done the same by deducting 300/- from the 1100/- that i have already paid... Overall the experience has been bad and untrustworthy... Definitely this experience has given me an impression that they are taking advantage of the situation and cheating people

I have booked flight ticket on 26/7/2016 on 9.30 pm in the name of ramana v. V for indigo flight 6e151 the amount is deducted from the credit card but i didnt get the ticket, received the message that my amount will be credited and the details of the payment will be received thru sms / e-mail within 24 hours, till today i didnt get any information regarding that. I again booked the ticket thru credit card for the same person and same flight and the trip id : [protected], received ticket. The amount is deducted twice. I booked the ticket thru [protected]@yahoo.com. I want the confirmation of the first booked ticket amount.


2) i booked ticket bangalore to vizag thru debit card from this account. I didnt get the ticket at 10.15 pm on 26/7/2016 from this account [protected]@yahoo.com. I received message that the amount is deducted twice (Rs 3, 929.00) thru indigo flight. Pl confirm me about the deducted amount thru sms / e-mail. Total of amount (4, 309.00+3, 929.00+3, 929.00 = 12, 167.00) i dont have any balance to book ticket further. Waiting for ur urgent reply.