ClearTrip Complaints & Reviews

Hello,

I have booked a ticekt with cleartrip.com from pune-hyd round trip. However sure to some reasons i had to cancel my trip and postpone it, i thought of postponing the ticket, while i checked the dates, it was again not giving me that option of selected dates and provided different dates, while i went to cancel the ticket there they did not show the refund amount, stating it will reflect in 2-4 business days, however as soon as i clicked on cancel trip, the website took all the money i have paid for the ticket and did not even refund a single rupee.

They book with false commitments and then leave the customers unattended.. They are so deeply activated in this fraudulent business that they are even involving the branded name in hospitality business like hyatt hotels. I stayed with my wife at hyatt pune booked through cleartrip and the outcome was we were provided with 2 single separated beds... Can u imagine... And cleartrip team made me wait for 6 hours at the reception and the outcome was null.

Hi team,

The airlines air pegasus sent sms to my phone saying that due to technical issues the flight has been cancelled. I called up cleartrip customer care and informed the same. They assured full refund in 7-8 working days (Sms) pl help
Trip id : [protected]
Madurai to bangalore sun, 07 aug 2016
Airpegasus op-122
Ixm 21:30 22:45 blr rs. 10, 116

Please refer to below cancellation confirmation from clear trip.

Cancellation confirmation for doha - new delhi return flight — trip id [protected] dated 07 aug-16.

On 7th aug clear tip supervisor called me confirmed me the refund amount which is more than 700qar but today i got a call from clear trip and they informed me that refund is not possible. You can postponed the ticket without any charges.

On 7th aug i had requested to clear trip concern person to postponed my ticket but that time he told me that postponed charges is very high you have to pay 1700qar approx. And he suggested me to cancel the ticket and book a new ticket, i also did the same and he also told me that refund amount will credit in my account within next 15 working days. But today clear trip representative called me and said that your ticket is non refundable but you can postponed the ticket with free of postponed charges.


So its, here by requested to you kindly look into this matter and resolve the issue as early as possible. I want my money back. I am very disappointing with clear trip services.

Regards
Sunny prakash
M-=[protected]

Hi,

I had booked a spa package for 02 on 10th Aug'16, money got deducted from my account but booking was not confirmed, I was given the case id mentioned in subject upon calling customer care on 10th Aug'16 and was inofrmed amount of INR.699 would be reversed to my account however it is not paid back yet.

Kindly rectify and help at the earliest.

Regards,
Ankita Kallodi
Email Id- [protected]@gmail.com

I booked hotel at aurangabad district through cleartrip on 7th august, 2016 for 20-22 oct, 2016.in their documents they sent to me it is mentioned that on cancellation cleartrip will charge rs 300/-. But after cancellation the booking on 14th august, they sent an email on 15th august, that nothing will be refunded. It is completely cheating.
I want my money refunded (Whichever is according to cleartrip policy) as early as possible. My trip id is [protected].

I wanted to book a ticket from 8th Nov to 12th Nov but this agency booked the ticket from 12th Nov to 16th Nov I was not at all aware until I got the email confirmation.
Later when we called they charged me a cancelation fee of almost 50% I want my complete money to be refund
They should actually change there name from clear trip to fraud trip.
If I am receiving my refund back then I am going to complaint in consumer court.
Trip ID:- [protected]

I tried to book two tickets at air india through clear trip service from imphal to delhi on 8th aug, 2016. After filling up all the details of passengers and bank, the charge of the air fare amounting to 14428 had been deducted from sbi account. However, no information about the tickets is received from clear trip. I tried calling up clear trip customer care service provided at their website and other sites, at [protected] no service. At[protected], an man says it's a wrong number.

Dear its worst service by your call centers ...i was more than 30min that too international cal u are open website in uae and ur customer care no is india ... ur charginf STD Call charges also such website i never seen ... u r openly collecting money from customers before local no u provided now ur cheating with STD calls ... this is last time i am going to book in ur website

I've applied an coupon of Rs. 1000 cash back on my air trip. Almost 3 weeks gone but i didn't receive any cash back.
Please resolve my problems as early as possible otherwise I'll put my complaint in JAGO GRAHAK JAGO. I'll wait 3 days.

Trip ID : [protected]
I had boked return ticket for Hyd Del route. But had to prepon the first flight.
Cleartrip had charged me extra for changing schedule. but never updated the Spicejet company. Hence they did not allow me to board the plane on 29th. July'16 . Further I had to buy new tickets on airport (Indigo) to reach delhi.

Cleartrip customer support never responded to my emails and phone query, for update and also later when i ask to cancel my tickets.

I would like to escalate the matter, and seek penalty for the financial and emotional harassment faced by me.

Kindly advise how to take it forward and get my refund, since they did not deliver the service for which I was charged.

1. Original HYD-DEL (Return Ticket) = INR 6126.00 (SG123; PNR: R5ELJF)
2. After Changing the Initial Hyd-Del Ticket to different date to 29-07-16:11.00PM: = INR 5142.00 (Paid Extra)
3. They did not update the Spicejet Hence, they did not allow me to board the flight at Airport.
4. I had to make alternate ticket with INDIGO, at Airport = INR 8970.00
5. I had asked the Cleartrip Customer care to Cancel, my Hyd-Del 31-07-16 Flight, but they did not do so.
6. I flew back from Del - Hyd. on the same return ticket booked.

I do not understand, If they did not provide the required service, which i paid for. Why are they not returning back my INR 5142.00

Because of their poor service level, I had to spent extra INR 8970.00 which was complete unplanned.

Because of their poor service delivery, I have suffer, and seek guidance how to make a appeal/ complaint in consumer court.

Regards
Noren Das

Do not trust clear trip, they are cheaters - i had done a accommodation booking at shimoga (River view farm stay) yesterday afternoon through their link for the upcoming holidays (13th to 15th aug), received confirmation on the booking and in the night around 9:00 pm, i receive a call from cleartrip stating they are canceling the booking as the rooms are not available and the vendor did not update the details. Trusting them i have given my consent for cancellation and within 30 minutes i see room available for double the price that i booked, with cleartrip link given below for booking confirmation... I had also done backup booking for other location (Hampi) through cleartrip by paying a token amount of 1100/- as advance and after the booking is done they display message if booking not confirmed within 5 days the token amount will not be refunded:- (, the customer agent who spoke to me says i can get refund if i pay the entire amount of 12k (For 3 nights) and request for cancellation... Thus they will deduct a fee of 300/- towards cancellation and return the balance amount, this sounded very strange to me as they could have done the same by deducting 300/- from the 1100/- that i have already paid... Overall the experience has been bad and untrustworthy... Definitely this experience has given me an impression that they are taking advantage of the situation and cheating people

I have booked flight ticket on 26/7/2016 on 9.30 pm in the name of ramana v. V for indigo flight 6e151 the amount is deducted from the credit card but i didnt get the ticket, received the message that my amount will be credited and the details of the payment will be received thru sms / e-mail within 24 hours, till today i didnt get any information regarding that. I again booked the ticket thru credit card for the same person and same flight and the trip id : [protected], received ticket. The amount is deducted twice. I booked the ticket thru [protected]@yahoo.com. I want the confirmation of the first booked ticket amount.


2) i booked ticket bangalore to vizag thru debit card from this account. I didnt get the ticket at 10.15 pm on 26/7/2016 from this account [protected]@yahoo.com. I received message that the amount is deducted twice (Rs 3, 929.00) thru indigo flight. Pl confirm me about the deducted amount thru sms / e-mail. Total of amount (4, 309.00+3, 929.00+3, 929.00 = 12, 167.00) i dont have any balance to book ticket further. Waiting for ur urgent reply.

I had booked a trip id # [protected] (Mumbai - bali) departure on 03sep2016 at 01:15 hours from mumbai and return on 09sep2016 at 15:40 hours from bali. The flight chosen was jet airways. I had applied the code "flyint" which indicated a cashback of inr 5000 on successful completion of booking. However, when i completed the booking i saw that there was a discrepancy as the return flight booked was departing at 07:35 hours on 09sep instead of the flight selected i. E departing bali at 15:40 hours. Also, the cashback of inr 5000 was not processed after the booking. I resgistered these two complaints on 07july2016 at the call centre with jagjeet and i was promised a resolution within 24hours. I rechecked the status on 09july2016 and was informed that the complaint was under process and i will recieve a call back on 11july2016. I waited and called back on 13july2016 and was connected to hemang (Supervisor) who aplogoized profusely and confirmed a call back by evening. I waited for the call back and again called on 14july2016 with the same response. Finally in absence of any call back, i was forced to call again on 15ju;ly2016 and was informed that there was no problem at backend and i will have to reschedule the booking also the cashback that was not processed is still being checked and he would confirm the details.

I was left with no option but to reschedule the flight to the one i had originally booked by paying additional inr 100064 as suggested by marcus who also sighted inability to help in cashback credit and suggested i escalate the issue through email. I am still awaiting a confirmation on the cash back. My complaint is that i keep on receiving messages for booking through online app and this experience has left me wondering the sanctity of booking through app. To add there is absolutely no support from the call centre. I would like an answer on the cash back and resolution for the deficiency in service.

In absence of any response, i am escalating the matter to consumer forum

On 11th july 2016 i booked hotel le royal meridien chennai
(1, gst road, saint thomas mount, chennai, 600016) from cleartrip.com for rs.44/night with trip id: [protected], trip id: [protected] and trip id: [protected]. i got all the confirmation from the website and the next day they cancelled the booking saying due to wrong pricing from hotelier's end we are unable to confirm your reservation for le royal meridien chennai, chennai, tamil nadu, india trip id: [protected], trip id: [protected] and trip id: [protected].

Please help

Cleartrip cheated the customer by converting the online booking to phone booking, thereby resulting in loss of rs 2000/- to the travelers, by giving misleading informations. The details:


From cleartrip site, i had initiated on line booking for lucknow to bangalore return air tickets, on 08.07.2016, for 08.09.16/17.09.16.

As i was about to punch otp to make payment from credit card, i received call from cleartrip booking office, saying don't make this payment as fare has increased, and your payment will be struck up in between. Told me, will send you a link for making payment on your email. When i received the link, it was not showing the credit of rs1000, my balance in cleartrip wallet. When i told the executive about this he told me, we can not give credit for your wallet balance.

I told him that i will not make payment this way, and will rebook my tickets. He told me that the fare has mean while increased by rs4000, and even with discount of rs1000, you will loose rs 3000/-.

So i made the payment without wallet discount. Immediately, after the booking, i checked the fare online for the same dates, there was absolutely no increase in fare. Your booking executive has ditched me.

Cleartrip should not do this type of cheating with the customer. This way, i have lost rs 2000/, rs1000 from the wallet was not utilised, and rs1000 further cash back discount on fresh booking was not given.

This is a serious matter, as by giving wrong information on the fare, the executive has cheated me.

Details/time of the incident are:

Call from cleartrip executive received from phone no. [protected] at 2040 on 08.07.16, by interrupting me during my online booking, and the call lasted for 28 minutes.

My trip id [protected] for the booking done by your executive.

Another serious matter about this interruption, is that your executive was continuesly viewing my online booking, and interrupted me by phone call while i was punching my card details, which is highly objectionable.

Kindly look into this very serious lapse, and cleartrip reimburses me with rs 2000/ for my loss.

If you are not going to resolve this at the earliest, i will loose faith in cleartrip, and henceforth will not use cleartrip for any bookings.

Regards,
K s bhatia

Sent from yahoo mail for ipad

Please call me [protected] my complaint

I have booked 6 tickets in cleartrip.and I have entered the correct passport numbers.but when I checked my ticket I saw that my and my brother's passport numbers are same.I called cleartrip and corrected the mistake.they said that they will send the new ticket soon
they again send a new ticket, but there also my and brother's passport number were same.what I should do??

I booked go air ticket via clear trip due to situation in srinagar i forced to cancel ticket unwilling my travel date was on 21st july 2016, srinagar-delhi sector, when i asked for refund cleartrip customer care writes (As cancellations charges are more then tickets amount hence there will be no refund) for all 5 passanger where is the justice all my money taken by cleartrip my trip id [protected] and go air pnr no vc4akj

Clear trip id no ;[protected] pnr no ;qbuyna no of passengers 03;
Airlines name ; spice jet. time and date of flight ; 9..05 am on 18.05.2016
Flight was delayed by more than 03.5 hrs. since i had to travel from nd to dubhai on the same day. my ticket was cancelled by spice jet. and alternate flight by indigo airlines was arranged by spice jet staff.
As enquired from spice jet customer care my refund money has been sent to cleartrip but, after about 02 months i have not received the amount in the credit card through which i have made the payment.
Kindly get my refund amountr refunded as early as possible.


Mohd farooq