ClearTrip Complaints & Reviews

I tried booking a railway ticketin through cleartrip app for 2 days with email id: om. [protected]@gmail.com in name of "mr. Anujay pratap singh" for date[protected] using hdfc debit card. As soon as processing page was loading, the cleartrip app got crashed n transaction from debit card was successful but no trip was booked in cleartrip. Their 24*7 customer care can't be reached on any of the...

Using clear trip app i just booked an air ticket. but due to some personal reasons i cancelled the ticket. (trip id :[protected]). as per spicejet cancellation norms the cleartrip app only should levy 250 as cancellation charges. it's been more than a week, and till now i haven't received my proper refund. so please make proper arrangements for my refund

On 04/07/2016 since morning trying to access your following contact no. For lodging inquiry for refund of payment

[protected]
[protected]
[protected]

Not a single no. Is accessable

Dear Sir,
I came across a very unenviable experience with Cleartrip, which puts the image and ethical values of the company in stake.
I have purchased the ticket for my wife Anna Khanna and Armaan Khanna on 29th March from Cleartrip Trip ID: [protected]
The onward journey was scheduled on 27th May by SU 535 at 01:05, which my wife and son were unable to board as she missed out to carry her PIO card along. After returning back we enquired with Cleartrip customer care and we have been informed that the tickets were non-refundable and for fixed dates, and since it comes under no show condition, they are helpless. They gave me the number of Aeroflot Delhi office to call ([protected]/7390) and discuss directly with Aeroflot office.
However, the dates offered by Aeroflot after additional payment of Rs. 55000 to us was not suiting us. No information of cancellation of return journey has been informed to us. So we started looking for other options knowing that at least, the return ticket shall not go in vain. Finally, we booked the onward journey tickets from Delhi to Moscow by Air India and From Moscow to Krasnodar by Ural.
On 23rd June, they had their return flight from Krasnodar-Moscow Delhi at 11:35 from Krasnodar. At Krasnodar Airport, she had been informed that since your onward journey was a no show, so the whole ticket has been cancelled. During that one hour spell, my wife has undergone so much of stress and arguments with Aeroflot staff and Airport authorities... but they had only one answer that all complaints to your travelling agent. Finally, she was not allowed to board the flight and all o[censored]s have gone through immense stress apart from the financial losses.
1) Where in your e-ticket or communications, have you mentioned about the automatic cancellation return ticket in case of no-show on onward journey.
2) Why we have not received any official information on mail/call from Cleartip regarding the cancellation of the return ticket?
3) When I have not cancelled or asked for any refund of the ticket, who gives the right to Cleartrip/Airlines to cancel without intimating the passengers?
If would have been a no show while return, I can agree... but I have paid for the seats.
Let the seats go empty or It should only allotted to someone in case of a no show.

Unfortunately, I could not write you earlier as I was occupied to find the alternative solutions of return ticket of my wife and children.
I would like to officially challenge Cleartrip through Consumer Forum.

I had booked a room in hotel fortune select grand, chennai at around 10:15pm on 28.06.16 for 17 july 2016 using cleartrip by my idbi visa debit card. Amount rs 19520.00 deducted from my card but hotel booking not done yet. Pl. Do the needful. My details below:
Ph no. [protected]
Email - [protected]@rediffmail.com

I will never book my tickets with cleartrip.com in my life nor I will recomend any one use cleartrip.com.

I booked my tickets from Imphal to Bangalore via Kolkatta forJune 11, 2016 with ticket id [protected] for Rs.12, 905/- with multiple airlines travel.

Indigo 6E-358 got delayed due to bad weather by 3 hours & i was forced to cancel my JET airways 9W-7049 flight in Imphal. Clear trip customer care people put me on hold for more than 90 minutes, when I told them to cancel my tickets & provide me with some alternatives. They did nothing to help me & other passangers who were stranded because of no fault of ours.

Finally, I cancelled my Jet Airways ticket in Imphal Airport at 16:30PM. Clear trip people left me stranded in Imphal Airport without making any alternate arrangements for my travel from Kolkatta to Bangalore connecting flight.

That’s was not the end of careless behavior of clear trip.com people. Jer Airways people gave me ticket cancellation receipt mentioning cancellation charges of Rs.2, 250/- plus some Rs250/- clear trip charges, out of Rs.6, 320/-.

But on June 13, 2016 Clear trip people sent me a refund calculations showing Rs.3, 809/- as Airline charges. This means cleartrip.com people are cheating me on cancellation charges & fraudently deducting Rs.3, 820/-.

I was forced to buy another flight ticket for my Kolkatta Bangalore trip from Indigo Airlines flight 6E716 dep at 21:25PM paying another Rs.6, 269/- additional cost.
Cleartrip.com has clearly cheated me & other passengers. They are very careless & casual, when I confronted them with all these details. They will only put our call on hold for 20-30 minutes & evade support or responsibility.

If any flight is delayed due to bad weather, they must make suitable transfers with connecting flights even if it is with multiple airlines ticket booking as a service provider, as passenger is not at any fault in these situation & is also helpless.

I am going to complaint to Consumer court on this matter & I will make cleartrip.com pay for all these cheating & misdeeds.

Ravi S J

www.cleartrip.com is fraud


I and my wife had an worst experience with cleartrip.com and the hotel booked via cleartrip.com.

We had booked hotel mount and mist, nainital from 18june to 20th june through cleartrip.com around 1 month back from the day of check in, but when we reached hotel on 18th june, hotel mount and mist staff/receptionist cheated us.
They gave us room in the building opposite the hotel, which was actually somebody house and more like a servant quarter. My wife said that this not the same room which we saw on cleartrip.com when we were booking. She kept asking the hotel staff, he deinied initially this is the room and this building belongs to hotel. But me and my wife figured out that they are cheating us. And after an argument with my wife, hotel staff agreed, that this is not that room which we have booked and they are sorry as they have given our room to somebody else. And hotel staff requests us to stay in that servant quarter for a day.
Me and wife disagreed to stay in that servant quarter, and still hotel staff says we dont care about this cleartrip.com and his dialogue was "isse kya hota hai") by which he meant is booking se kya hota hai humare paas room nhi).

As we were feeling helpless at that time, we called cleartrip.com and their customer executive "sunanda", she listened to all story and then she spoke with hotel staff, and after her conversation with mount and mist hotel, she even started requesting us to stay in that servant quarter for a day.

Me and wife were completely angry as we belong to media, if this is the case, we are going to call police now and put this fraud case news against hotel and cleartrip.com, in media now.


After all this argument, cleartrip.com customer executive "sunanda" connected us with hotel mount and mist senior staff "sonia", and she even started requesting us to adjust for a day.

These all three people have no shame at all.
These three people identities
Hotel mount and mist staff: mr. Rajan
Cleartrip.com executive: ms. Sunanda
Hotel mount and mist senior staff: ms. Sonia

The story doesnt end here as we not given hotel room yet, and aruguments were on for atleast 3 hours, so till evening 5-6pm, we were not given the hotel mount and mist room and we were out with our luggage. Nor even lunch, water was offered to us.

So, late evening after arguments hotel senior staff came up with a random solution of shifting us in the other hotel "anamika". Though we were not happy wth us but my wife was not feeling well, so we have to agree on this for a day stay.
Now the sad experience doesnot end here, we were said hotel anamika is a good hotel, well located on mall road, and had clean room and good view.
So, now the question arrises how to reach there, so now hotel mount and mist said our car will not be able to drop you till that hotel anamika, so this means we have to manage on our own and these shameless people cant even think of somebody who has just travelled so much amd waisted there one day stay in nainital, still have to figure out there left over stay of 18th june, after paying cleartip.com in so advance.

And somehow spending extra rs 500/- for the taxi from hotel mount and mist to hotel anamika, when me and my wife reached hotel, we felt more cheated, as hotel anamika was very very disgusting, dirty rooms, geysers not working, no wifi, no toilteries to offer to guest, dirty bathrooms and room full of mosquitoes.

After all this struggle, hotel mount and mist and cleatrip.com, not even bother to call us on 18th june.

Next day on 19th june, we called up hotel mount and mist to alot us the room which we booked. They still didnt send a car to pick us from hotel anamika. We again has to spend taxi charges to reach hotel mount and mist.

Me and wife will be attaching pictures of both the hotels - mount and mist and hotel anamika.
We request nonone should book from cleartrip.com and hotel mount and mist ever nor refer these too.


Who is responsible for above mentioned issue, i guess cleartrip.com or hotel mount mist better refund our amount and our extra taxi fares, as we will be filing "fraud case", and "property case", calling opposite building property of hotel mount and mist and even cleartrip.com is with them on this, and "torture case"

So, we will be filing these cases by this weekend if we dont receive the amount back.

And we will also take this case to consumer court and will make sure that no one books through cleartrip.com, as we are going to put this in social media and the news channel where i work.

So it is clear warning to the people, who book via cleartrip.com, that this company can make your holiday experience, the worst experience ever. So kindly dont refer this site to anyone.

And cleartrip.com, we are definately waiting for your reply and the refund amount which you have to do.

We have all check in details with pictures so better you look into this matter otherwise we will be taking strict against it.

We have checked in in a deluxe room in hotel southern, arya samaj road new delhi
The service of the room is very bad, and the hotel staff is not ready to cooperate with us .. We are very dissappointed by your service.. We are regular customer of clear trip .. But now i wont think, that i will make a booking another time .. I am highly dissappointed .. I am on a business trip and each second is very reliable .. Plz do something.. The hotel has not provided the basic ammenities that are placed in a 3 star property in a deluxe room. According to the photos on the website .. The room was completely worst ..

Dear Sir,
We made a reservation at Hotel Asliyya Grande based on the map provided. We purposely wanted to be close to the airport in Trivandrum and the temple.
The map provided when booking this room is incorrect and Is 40km north of where it is located on the map provided. We did not stay at this hotel.
I have contacted customer service 3 weeks ago and I still have not received my money back. No one is communicating with me. I'm disgusted at the bad service you offer.

My self anil kumar garg booked a flight from jaipur to hyd on journey 22 june 2016 by clear trip app in the offer of 500 cash back in clear trip wallet but i did not get any ballence in my wallet. I have also contacted to customer care but they do not resolve the issue. I m comlaining again and can go to higher authorities regarding this issue. I mostly used this app for flight booking but this time this app made me unhappy.

I booked a flight from coimbatore-hyderabad-mumbai, travel date 17 june 2016 in spice jet air lines. Yesterday i have received a sms from spice jet that particular flight of number sg 422 from hyderabad - mubai has been cancelled by themselves for reasons. So after speaking with spice jet customer care, i cancelled the booking of trip id [protected]. Refund total amount showing in the cancellation is rs.2124.
Booking amount is rs.4824. This cancellation is due to spice jet and i intentionally cancelled. So you need to refund the full amount

Sir this is very unfortunate that we have booked our ticket with clear trip with return air tickets from jammu to srinagar but now around three days back they send us a mail in which flight is cancelled from srinagar to jammu. we have already make other arrangements in advance and now we are getting tickets very costly which is un affordable so kindly look into the matter and take suitable action.
our cleartrip id is- [protected]

On 12th june 2016 at 19:32 with paytm wallet details as : paid for ordercleartrip :travel service order #46897648paytm cash txn id [protected]
[protected], 07:32:14 pm
I tried booking a room in hotel park inn(Kolkata) through cleartrip app for 2 days with email id: [protected]@gmail.com in name of " mr. Vinay kumar srivastava" for dates[protected] to[protected] using paytm wallet.As soon as processing page was loading, the cleartrip app got crashed n transaction from paytm wallet was successful but no trip was booked in cleartrip. Their 24*7 customer care can't be reached on any of the numbers. This is pathetic that i cant even reach them for the issue anyhow. I need my money back !

I am laxmidhar behera, mumbai. When i was trying to book a ticket from bomay to bhubaneswar in your cleartip flight booking, i did not find the two alternative souce of information to put in the last transcation box i, e. One time password either in my mail id or registered cell message box for this transaction. I did not fill in this information, so there is no transaction for this booking. Also no message of final amount of booking amount came in my cell number.

After that your site has sent one mail for the confirmation of ticket by showing the trip id, pnr no. Flight details and without final amount of rs.4711.00 paid amount to go air.


so, how you people are charging my hdfc credit card account
to charge rs.4711.00,

i protest herewith if you do not have the otp number
mentioned in the payment box, (No number of otp has came in
my cell no. Which is registered in my hdfc crdit card) you
can not take it granted to charge my credit card authority
to charge that amount of rs.4711.00. It is very rediculus to
get this type of transaction without otp.

please give this clarification and write to my hdfc credit
card authority to deduct the amount of rs.4711.00

Immediately i tried to mail in the grievance cell and escalation cell over their mail id such as [protected]@cleartrip.com - [protected]@cleartrip.com, but the mail return to me without delivery.

Please treat this as very urgent and the charged amount may please revert to my credit card account.

I had booked tickets from cleartrip website. Your trip id is [protected]. Please use this trip id for any communication with us. We flew from mumbai to leh on may 21, 2016 and on our return from leh to delhi on may 28, 2016 we were informed by jetairways that cleartrip had not paid them for the tickets hence our names did not figure in the passenger list. We frantically called cleartrip and after much delay we were told sorry about the incident and were asked to buy new tickets which cost us 1.25 lacs plus hotel stay and travel and the same was promised to be reimbursed once we used the same. For the past 1 week we are calling and mailing the details and no one is bothered to respond not hear leave alone refund the huge amount apart from the harassment we have had to go through for no fault of ours.

My name is jigar narendrakumar joshi. I had purchased an air ticket from cleartrip (Online travel booking company) for round-trip from mumbai to dammam, saudi arabia on 13th march, 2016. My flight for dammam was dated on 17th march 2016. I had a return flight to mumbai which is scheduled on 15th april 2016 (After 28 days). Due to unavoidable circumstances, i have to extend my stay at saudi arabia. At the time of booking, i already purchased an air ticket with refundable option. Now today when i have submit for cancellation of my ticket from dammam to mumbai. I got a mail mentioning "nil" refundable amount. Though having a refundable ticket, i am not able to get refund. Which is totally non-judgmental. I am extremely disappoint with the matter. I have sent mails to lodge my complain and tried to get refund, but cleartrip is adamantly refusing for refund. Their excuses (Prevaricating the matter) are uploaded in a pdf file on google drive along with my ticket, mail communications, refund details, and fair rules of the cleartrip.
The link for google drive is "https://drive. Google.com/open? Id=0b7fqq_kezwm2dtl6cfy5y25kzjq"

Their response for my first mail was"the ticket is non - refundable", then i sent them image showing my refundable ticket, over which they replied that "you have done the partial journey (Mumbai - dammam), so that the remaining partial fare can not be refunded as per our rules". I again mailed them with snapshot of their fare rules (They regularly mentioned at the time of booking), which clearly shows that, "partial fare shall be returned if the ticket is refundable".
Now their reply is, "we would request you to kindly register yourself with cleartrip using the same email address mentioned on your booking. Once you have registered yourself, you can view the fare rules for your booking where it mentions"after departure"the fare is non-refundable."

It means if a customer purchase refundable ticket for any travel, cleartrip is showing different fare rules for a customer who has purchase tickets using sign in option and the others, who purchased ticket w/o signed in. This is how cleartrip is cheating with customers.

Thank you.In case of telephonic conversation / clarification, my current phone no is. (+[protected] / after 10th june (+91 [protected])

Hi,

Wanted to let you know that I had a pathetic experience with Clear Trip. I booked a hotel in Mukteshwar for a two day holiday. Booking was made three days prior to the trip. On our way to Mukteshwar, we received a call to inform us that the hotel is not available. There was some network issue at cleartrip due to which they didn't get the message from hotelier and made the booking. They said that they are looking for an alternative and will get back.
We kept waiting for their call and no call back was received. When we reached Mukteshwar, we call clear trip multiple times and spoke with multiple representatives but no resolution was given.
We kept waiting for clear trip for almost 2 hours to get back to us with an alternative.
It was raining heavily at 7 pm in the evening and we had no place to go. It was a peak season and 2-3 hotels that we enquired from had no availability. It is very small place and there are not many hotels over there.
In the end, at around 7:15, we received a call and that the rep said that they are cancelling the booking and initiating the refund as they cant find another hotel for us.

The hotelier later informed that they informed Clear trip the same day when the booking was made that they don't have rooms available.

Very bad experience with clear trip. Will never use it in future and will never recommend it to anybody.

Thanks!

Hello,

I have book hotel using Clear Trip on 28th May 2016 in Mysore and i got confirmation of hotel details after paying money. When i went to hotel for checkin they are telling no rooms available and they didn't got any confirmation from Clear Trip. I was struggled like anything with 3 Families. I keep on trying to Clear Trip Customer Care number however they are not responding and putting keep on hold. Also hotel authorities confirm when we dont have rooms available but Clear Trip still keep on booking for same hotel rooms.

This is completely fraud & cheating public. I do not have any alternative option to book another hotel as they all no rooms available entire Mysore due to Weekend and too many of tourist public presence.

I trusted this service because of the trust they make me very unhappy with the services. My entire 3 Families slept in Car as do not have any available rooms because of this service.

After next day i contacted again Clear Trip Customer Care and conveyed the experience was held however they are simply telling sorry and refund the money.

This services seriously has to be closed as public struggling with families like anything.

Till now my funds not yet credited and they should have pay me the penalty for this inconvenience happened to me.

Kindly request you please take necessary action and justice this concern.

Thank You.

My Trip ID: [protected]
Name: Imran
Phone: +91 [protected]
Hotel details:
Comfort Inn Vyshak
Near Bus stand, Mysore

Dear sir,

I booked one mini delux room at ooty for stay 23/05 and 24/05 in green apple residency but i did not used that hotel room. I paid around 2900/- via cleartrip. So hotel owner did not refund any amount. I informed to customer care for the same. I did not have internet facility so i could not make complaint. So please return my booking amount of that hotel.

Regards

Dear sir,
We had mailed you to cancel our following flight for the trip id: [protected].

1) date: 14th may'2016
Pnr: 4esdua
Ticket no.: 057-[protected]-68
Flight from cdg, paris to ams, amsterdam. Air france operated by klm royal dutch af-8224.

And

2) date: 14th may'2016
Pnr: 4esdua
Ticket no.: 057-[protected]-68
Flight from ams, amsterdam to mumbai. Klm royal dutch operated by jet airways kl-3815.

We had asked for the refund but yet there is no refund. They should in all probability refund something around 20, 000 inr. Please see to this case.

Thanks