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ClearTrip Complaints & Reviews

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Updated: May 27, 2025

Complaints 3045

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287

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2758

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ClearTrip reviews & complaints page 132

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Address: Sambalpur, Odisha, 768017

I have booked a flight for 4th june and money was deducted form my card but booking was not done and in spite of repeated mail, i have not received any reply from them in spite of repeat ed calling and email. I dont whethersett my boozing is done or nother and should i book my tickets again. Pathetic situation for me as i have no idea about my trip i'd and booking detail. There is no customer care number also where i can directly talk to customer care personnel.

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Address: New Delhi, Delhi, 110024

Website: Cleartrip

I booked an international ticket with clear trip id - [protected] on 18th may 2016. I called customer service before booking and asked them that whether the ticket is refundable or non refundable. The customer service agent confirmed that the ticket is refundable. Even the website showed that ticket is refundable at the time of making payment. As soon i made the payment of inr 58k, the ticket i got in my email stated that it is non refundable. To my utter shock i called customer service twice however they said ticket is non refundable. Customer support service is pathetic as you cannot get through their 24*7 number and people providing customer services know nothing about the business and are highly unprofessional & in knowledgeable. I spoke to sunita, santosh & nidhi verma from customer support team and all of them provided me incorrect information.

This is sheer misrepresentation of facts by clear trip management. This is unlawful mean to extract money from customers by misrepresenting the facts. I am attaching the video & snapshot while booking which clearly says that ticket is refundable. They are increasing sales by cheating indian customers and clear trip should be banned from providing services in india. I would take this case to dgca & consumer court and would gather customer support to boycott clear-trip.

I need clear-trip to immediately change my ticket to refundable else refund my entire amount in next 48hrs.

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Address: Mumbai City, Maharashtra, 410210

Hi,

Cleartrip has looted my 1000 Rs against of reservation charges. Actually i was booking a flight from New Delhi To Goa and there was the option of reserve booking, and they were asking for 1000 rs but they are not adjusting this amount in my total flight charges.

It's a cheating, no clear information was present on website except that "It's a non refundable amount"

Please help me. Name Varun Satija, Num - [protected]

ClearTrip customer support has been notified about the posted complaint.

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S

sugandhamehta

from Chennai, Tamil Nadu

May 18, 2016

ClearTrip — Break up issue

I have booked ticket from Bangalore to Mumbai. it charged me 2500. when I got ticket from go air it is showing 2000. Just wanted to know remaining 500 where it got deducted.

M

Mr Amit

from Delhi, Delhi

May 18, 2016

ClearTrip — Wide difference in the rates of same packages

Booked a hotel at 7th august and today it costs very lower for same hotel and same date

R

richa rashmi 9

from Hyderabad, Telangana

May 31, 2016

Delay in refund

Hi,

I tried booking a flight ticket from cleartrip website. The amount got deducted, but booking showed as failed. This happened on 13th april, i raised a complaint on 18th april . Its 24 May now and I have not received any refund. The customer care number is either not reachable or does not give an option to talk to any executive.

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Address: Mumbai City, Maharashtra, 40001

Website: www.cleartrip.com

I have booked a hotel from cleartrip.com but mistakenly i had booked another hotel and also cancel 13/05/2016 but they are not sent my refund. i had used for booked cleartrip gift voucher but still i am waiting they not sent my voucher and many time i had sent email cleatrip customer support but they are not yet any responds.
so please look into this matter
regard
azad
cleartrip Trip ID [protected]

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My name is Girish. I booked two rooms at Rajam Lodge, Kanchipuram through ClearTrip. The booking was made on a 24Hrs check-in basis - checking-in on 6th May and check-out on 7th May. I was traveling with my family including a kind. I wanted to ckeck-in by 6:00 AM on 6.May. On 5th May by 6:30 PM I called the Hotel and the Hotel executive said the checking time is 12:00 Noon to 12:00. They asked me to contact ClearTrip for any concerns.

I called ClearTrip customer care ([protected]) by 6:45PM and told the ClearTrip executive my concern and asked him to address this on priority. He said he will look into, this matter and get back to me soon. Since I did not receive any call back for a long time, I called ClearTrip again by 08:15 PM for which I was told that the concern is being addressed and I will get a callback soon. I received a call from ([protected]) at 8:45 PM and was told that the issue is being discussed by the Marketing Team and I will be given a final solution in 15 minutes. Since again I did not receive any call from I tried contacting ([protected]) a few times. Eventhough the line got connected and charged no one picked the line. I called ([protected]) multiple times between 10:00 PM and 00:15 AM. No one answered the calls except an automated response "all ClearTripers are busy". Finally, I got through the call by 00:25AM. The person at the other end told that that is Airline Support and Hotel support will be available only between 7:00 AM to 7:00 PM. I said I talked to a support person even till 8:45 PM and was awaiting a confirmation. This person told me that no Hotel support will be provided before 7:00 AM. I asked for an escalation contact, which he said he cannot provide and my only option is to contact [protected] irrespective of how important and urgent the requirement is. Finally I had to leave aside all hope of getting support from ClearTrip on my hotel booking and try my luck of convincing the hotel authorities. TOO BAD CUSTOMER SUPPORT OF CLEARTRIP.

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R

Raj Chingaravelu

from Hyderabad, Telangana

May 19, 2016

ClearTrip — Refund convenience fee (for airline cancellations)

https://www.facebook.com/RajChing/posts/[protected]?comment_id=[protected]¬if...⇄

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Address: 400036

Website: Cleartrip

I am Bhagyesh Kapadia.
I booked a ticket from Mumbai to Ahmadabad and rs 1855 was deducted from my bank a/c, then it was automatically cancelled, then again
I booked a ticket through cleartrip from Mumbai to Ahmadabad in go air flight in the name of Sweta Shah, which was accidentally booked on another name, total i lost rs 3710 today so I want a solution to this problem or full refund, my booking ID is:[protected]

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Y

yad sandhu

from Chandigarh, Chandigarh

May 13, 2016

i am yadwinder fake cleartrip not costmor service good poor sevice providing

I

Ishagaurav Chhabra

from Delhi, Delhi

May 17, 2016

ClearTrip — Wrong name booked

Dear team I have booked a flight of air India dated 17Jan 2016 through cleat trip.but they booked on the wrong name for three person out of eleven.and after that they realise their mistake and amended one person and denied for other two.

S

Sonunaisha

from Mumbai, Maharashtra

May 19, 2016

ClearTrip — Didn't get my cash back on booking

Clear trip advertising says that it will give cash back on making payment through mobivik and I did but now I didn't got any cash back either by clear trip nor by mobivik

Booked on wrong name - Comment #2405412 - Image #0

Booked on wrong name - Comment #2405412 - Image #1

Booked on wrong name - Comment #2405412 - Image #2

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Address: Vadodara, Gujarat, 390023

Website: www.cleartrip.com

My name is jigar narendrakumar joshi. I had purchased an air ticket from cleartrip (Online travel booking company) for round-trip from mumbai to dammam, saudi arabia on 13th march, 2016. My flight for dammam was dated on 17th march 2016. I had a return flight to mumbai which is scheduled on 15th april 2016 (After 28 days). Due to unavoidable circumstances, i have to extend my stay at saudi arabia. At the time of booking, i already purchased an air ticket with refundable option.Now today when i have submit for cancellation of my ticket from dammam to mumbai.I got a mail mentioning "nil" refundable amount. Though having a refundable ticket, i am not able to get refund.Which is totally non-judgmental.I am extremely disappoint with the matter. I have sent mails to lodge my complain and tried to get refund, but cleartrip is adamantly refusing for refund. Their excuses (Prevaricating the matter) are in a pdf file along with my ticket, mail communications, refund details, and fair rules of the cleartrip. (On below ginen link)

Their response for my first mail was" the ticket is non- refundable", then i sent them image showing my refundable ticket, over which they replied that "you have done the partial journey (Mumbai- dammam), so that the remaining partial fare can not be refunded as per our rules".I again mailed them with snapshot of their fare rules (They have mentioned at the time of booking), which clearly shows that, "partial fare shall be returned if the ticket is refundable".
Now their reply is, "we would request you to kindly register yourself with cleartrip using the same email address mentioned on your booking. Once you have registered yourself, you can view the fare rules for your booking where it mentions "after departure" the fare is non-refundable."

It means if a customer purchase refundable ticket for any travel they are showing different fare rules for a customer who has signed in and purchase tickets and the others, who purchased ticket w/o signed in. This is how cleartrip is cheating with customers.

There are 13 images which i can not upload here, so please click below given link to refer all mail communication, refund memo, tickets and fare rules of cleartrip ]
" https://drive.Google.com/file/d/0b7fqq_kezwm2dtl6cfy5y25kzjq/view?Usp=sharing ",

Please help me to claim my refund. .

Thank you. In case of telephonic conversation / clarification, my phone no is. (+[protected]

ClearTrip customer support has been notified about the posted complaint.

Jun 05, 2016

Updated by jigar68 It has been over a month since I have lodge a complaint, but still I do not get any response. Please check below given google docs link to refer documents.

My name is Jigar Narendrakumar Joshi. I had purchased an air ticket from Cleartrip (Online travel booking company) for Round-trip from Mumbai to Dammam, Saudi Arabia on 13th March, 2016. My flight for Dammam was dated on 17th March 2016. I had a return flight to Mumbai which is scheduled on 15th April 2016 (After 28 days). Due to unavoidable circumstances, I have to extend my Stay at Saudi Arabia. At the time of Booking, I already purchased an Air Ticket with Refundable option.Now today when I have submit for cancellation of my ticket from Dammam to Mumbai.I got a mail mentioning "NIL" refundable amount. Though having a refundable ticket, I am not able to get refund.which is totally non-judgmental.I am extremely disappoint with the matter. I have sent mails to lodge my complain and tried to get refund, but Cleartrip is adamantly refusing for refund. Their Excuses (Prevaricating the Matter) are uploaded in a PDF file on google drive along with My Ticket, Mail Communications, Refund details, and Fair Rules of the Cleartrip.
The link for Google drive is " https://drive.google.com/open?id=0B7fQq_kezWm2dTl6cFY5Y25KZjQ"

Their response for my first mail was" The ticket is Non- Refundable", then I sent them Image showing my refundable Ticket, over which they replied that "You have done the Partial Journey (Mumbai- Dammam), so that the remaining partial fare can not be refunded as per Our rules".I again Mailed them with snapshot of their fare rules (They regularly mentioned at the time of Booking), which clearly shows that, "Partial fare shall be returned if the Ticket is refundable".
Now their reply is, "We would request you to kindly register yourself with Cleartrip using the same email address mentioned on your booking. Once you have registered yourself, you can view the fare rules for your booking where it mentions "After Departure" the fare is Non-Refundable."

It means if a Customer Purchase Refundable ticket for any travel, Cleartrip is showing different Fare rules for a Customer who has Purchase tickets using sign in option and the Others, Who purchased ticket w/o Signed In. This is how Cleartrip is cheating with customers.

Thank you. In case of telephonic Conversation / Clarification, My current Phone No is. (+[protected] / After 10th June (+91 [protected])

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M

M I Dharane

from Solapur, Maharashtra

May 9, 2016

Pl give the ticket which was booked on18-2-16

A

adham.5089

May 18, 2016

ClearTrip — Ticket did not recieved

Trip ID : [protected] Pasenger Name :Jabeel Shanavas My ticket was cancelled and posponeded to october 18th 2015 and i did not recieved the new ticket

K

kareemedeh

Mar 29, 2017

hi,
I booked ticket from clear trip on 26march 2017 and by mistakenly I book wrong ticket that's y I cancel immediate
that's round trip Hyderabad ⇄ Dubai Trip ID :[protected] hyd to dxb and dxb to hyd and it shown with inn 3, 4 working days its will credit in you account refund amount, now 4 days finished todays is 29march 2017 still I didn't receive my refund amount
ticket price is with tax AED 1196 but they cut 40+17 convenience fee refund amount is 1129 AED but its shown in my cleartrip account status its already credited but I don't receive

please give me feed back .

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I booked 4 Flight tickets through Cleartrip from Kochi to Bangalore on 2nd April, 2016 at 7.45 Am -Jet airways and paid Rs.6650 . But the flight was cancelled by airlines and informed me on 30th March. They could not accomadate us to any other flight in this date. Jet airways person told me that you will get full refund and issue full refund reciept to me. But Cleartrip only gave me an amount of Rs.3802/- bugs only - A clear case of CHEATING

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S

Shilpi210787

from Puttur, Karnataka

May 9, 2016

Please give me such details regarding my booking of Go air G8116

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Address: Mumbai City, Maharashtra

Website: www.cleartrip.com

I have booked 2 tickets Bangalore to London separately for my parents (Trip ID : [protected], [protected]). On my cleartrip dashboard it shows both the tickets as confirmed for both the passengers, but when I checked with the airliner (Emirates), they told that both the tickets were booked under same name and hence one ticket is automatically cancelled.
When I raised this issue with cleartrip, they said they will check with the concerned...

+2 photos

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Address: 500081

Website: cleartrip.com

I have booked a flight with trip id [protected] via www.cleartrip.com . i have paid an amount of 3576 via paytm wallet and 603 by cleartrip wallet. It was mentioned on the website that if i pay by paytm wallet more than 3000 then i should get a cashback of 500. It was not mentioned that the payment should by one mode. I talked to the customer care 3 times they are just repeating the same thing. The offer is not mentioned clearly on the website.

+2 photos

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Address: Mumbai City, Maharashtra

Website: cleartrip.com

I have booked a hotel thru cleartrip, made payment online; i have received a confirmation voucher with all the details on 4th april, 2016, now on 12th april 2 days before my date of journey i called up cleartrip just formally to know my hotel booking confirmation status, although confirmation invoice was already with me.But then cleartrip people were saying booking is not confirmed, there has been some issues. I told them to take it on priority as it was only 2 days left for my trip, i called them 5 times since then, and emailed them almost 6 times, but still they didn't send any confirmation. I am to travel tomorrow 14th april, 2016, i cannot imagine how the hell they are playing with people's money and emotion, why should they take the money beforehand if they cannot confirm booking in the end ?

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Address: Chandigarh, Punjab, 160036

Website: www.cleartrip.com

Got hotel booking (Trip id: [protected]) done through cleartrip on

20th march 2015 and also got a call that booking is confirmed.

On the travel date 25th march (Just an hour before check-in time),

When i was on my way to my destination, i get a call from cleartrip

That booking is not confirmed.

In spite of making full online payment 5 days before my travel date,

They tell me on the day i had to travel that my booking is not

Confirmed. They kept on sitting on this for 5 days and didn't bother

To tell me. If you could not confirm rooms why not tell consumer. Why

They made me suffer

Not only this they didn't even bother to make an alternate arrangement

For me and just told me to take my money in refund which also would

Take 3-4 days to process. They stranded me in the middle with nowhere

To go and with no money left in my account.

Customer support was even worse.For almost 7 hours during our journey

We were on call with them to make alternate arrangements but not even

A single time we got a call back. Everytime we called they said

They'll get back to us but no one called. So we had to call again and

Again getting starting with trip id, other details all over again. I

Fail to understand why not we were given a single point of contact to

Resolve our issue. We had to go through this all over again and again

Numerous time and not a single time i got call back.

Finally the alternate arrangement made were pathetic and were cheaper

Than our original booking value (Tokyo house hotel and backpackers

Cafe). We already had seen bad reviews for them that's why we didn't

Choose them in first place.We were given standard rooms when we had

Paid for semi-deluxe. Also we the room which we were given had a

Manhole in it. Which i after argument with hotel owner got changed.

Have photos for this.I have the screenshots with me where the standard

Rooms in the alternate arrangement hotel (New backpackers )were

Available for rs 3200 on the date of booking whereas i paid rs 8339

For original booking.

While accepting the alternate arrangement i was told that remaining

Amount would be refunded to me but it has not been done till now.

Kindly penalize cleartrip for such a negligent service and keeping

Consumer in dark till the last moment even after receiving full

Payment of rs 8339 online 5 days beforehand and get me a refund.

+2 photos

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Address: Mumbai City, Maharashtra, 400011

Website: www.cleartrip.com

I made a booking for maldives hotel chaaya reef dated 31/12/15 to 4/01/16 through cleartrip on 30/10/15, this was a non refundable booking.I accidentally clicked on the cancel button, the booking got cancelled, I immediately contacted the cleartrip representatives that it was by mistake and i want re instatement of the booking, they assured me booking will be re instated then i contacted the hotel directly they said they havent received any booking voucher also cleartrip people said this is an expedia booking so we will have to talk to them, whole 1 and a half months they made a fool out of me and on few days left for the booking they said they will give me refund if i make a fresh booking i said okay i need a written consent on this, on this I did not receive any consent, after that the hotel was all booked, then they said you have not booked the hotel in the given time so we cannot give you any refund.The amount was for 1, 02, 139 it is not a small amount, please help me out
Thank you

+1 photos

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Address: Lucknow, Uttar Pradesh, 226006

Website: CLEAR TRIP

Trip id is [protected].I booked a ticket and paid the initial amount . I got a message from clear trip that connecting flight has been cancelled by the airlinesame. I called the airlines, they told me that we will refund the full amount.I called clear trip and ask them to give some time so that i can discuss with my family as the flight has been cancelled but they refused.Someone called me from clear trip and threatened me that i will cancelled your ticket and you will not get any refund and he did the same thing. If i didn't get my full amount immediately i will lodge a frogery case against online fraud and compensation for 5lacs as i have every proof against them.

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Address: 1030

Dear team,

My trip id [protected]. I have tickets from brussels to delhi via istanbul on 6th april 2016.
Ticket number 235-[protected], 235-[protected], 235-[protected]

My flight from brussels to istanbul is cancelled due to attack in brussels. I called airline to find me alternative. Airline team told me to connect to cleartrip as i booked my ticket via clear trip, i called cleartrip more then 10 times and send many mails for the changes of my flight. But every time new customer care representative attend the call and no one is responding to my concern.

In every call they promised me to call back but no one call me back on my number and not even a single mail stating they not able to connect me.

They are asking me to connect to airline which i have already done . I made mr. Nirav to be on conf call with turkish airline representative. But they booked me an alternative flight and ask cleartrip for passing eternity to me. But till now no one has send any update on my concern,

I have paid amount to clear trip and not to airline

I need to fly on 6th april but till now there is no provision available to me. I am highly disappointed and dissatisfied with the service.

Please take an action regarding this .

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Address: Mumbai City, Maharashtra, 685515

Website: Cleartrip

Trip I'd [protected]
This is regarding hotel booking confirmed through cleartrip.on enquiry at hotel they say rooms are not confirmed and asked me to contact cleartrip customer care..contacted them twice was put on hold for 15 minutes each time.was asked to call again after some time.called up again was put on priority queue and the call gets disconnected..cleartrip is clearly cheating customers..it's a fraud company.

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Website: cleartrip.com

I booked 3 tickets or trip ids for Batman vs Superman - [protected], [protected], [protected].

The meal coupons provided by you were very clear in terms - medium pepsi and large popcorn. The provider at PVR were giving medium pepsi with only Regular popcorn and upon insistence told that their deal with you is to provide Regular popcorn, even though the coupon say Large Popcorn.

Needless to say, it left a very bad taste.

Further, my ticket reads cost as Rs 425. The reduced meal combo given by PVR was listed at Rs 300. The total comes to Rs 725 including all taxes. How come you sold tickets saying that it is worth Rs 1000 and you are giving it for Rs 750?

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Address: Chandigarh, Punjab, 160101

Website: Cleartrip

[protected]
Hi there

I accidentally cancelled this trip with in few minutes of booking my air ticket, as was new to using this app, I somehow managed to book a new ticket spent more money, now got a message that zero refund has been processed.

What is this?

I want my money back please. I've so many financial issues, can't afford to loose my money like this.

Please help.

Regards
Shiwani

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Address: Mumbai City, Maharashtra

I booked a ticket from bombay to zurich (Airindia) for[protected]Departure from bombay) through cleartrip (Trip id: [protected]) bearing amount rs. 46508. But unfortunately, i got my visa refused and i cancelled my ticket on[protected]. As per the policy of air india, if a person is unable to travel due to visa refusal, his 100% amount will be refunded (Got information from cleartrip as well as airindia office, chandigarh). Sir, my complaint is till date i did not get any refund in my account. Initially, cleartrip customer care told me to wait for 40-45 days for refund approval from airindia, but now already 60 days have been passed and i did not get any refund. Please do the needful at the earliest.

Navdeep goel
+91-[protected]

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Address: Uttara Kannada, Karnataka, 581301

Website: Cleartrip

I had cancelled my 2 flight tickets from Dubai to goa, , , which I had booked from cleartrip.com, , , before cancellation refund amount was show on cleartrip account was 15800 rupees and after cancellation I got only 12000 rupees, , , , differences of 4000 rupees, , , , I had called several times on cleartrip, , , , they just cut my call, , , , ,

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