ClearTrip Complaints & Reviews

Address: New Delhi, Delhi, 110005

Website: www.hotelsouthern.com

We have checked in in a deluxe room in hotel southern, arya samaj road new delhi
The service of the room is very bad, and the hotel staff is not ready to cooperate with us .. We are very dissappointed by your service.. We are regular customer of clear trip .. But now i wont think, that i will make a booking another time .. I am highly dissappointed .. I am on a business trip and each second is very reliable .. Plz do something.. The hotel has not provided the basic ammenities that are placed in a 3 star property in a deluxe room. According to the photos on the website .. The room was completely worst ..

ClearTrip customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 4227

Dear Sir,
We made a reservation at Hotel Asliyya Grande based on the map provided. We purposely wanted to be close to the airport in Trivandrum and the temple.
The map provided when booking this room is incorrect and Is 40km north of where it is located on the map provided. We did not stay at this hotel.
I have contacted customer service 3 weeks ago and I still have not received my money back. No one is communicating with me. I'm disgusted at the bad service you offer.

ClearTrip customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Jaipur, Rajasthan, 302001

Website: clear trip for flight booking

My self anil kumar garg booked a flight from jaipur to hyd on journey 22 june 2016 by clear trip app in the offer of 500 cash back in clear trip wallet but i did not get any ballence in my wallet. I have also contacted to customer care but they do not resolve the issue. I m comlaining again and can go to higher authorities regarding this issue. I mostly used this app for flight booking but this time this app made me unhappy.

ClearTrip customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 641035

I booked a flight from coimbatore-hyderabad-mumbai, travel date 17 june 2016 in spice jet air lines. Yesterday i have received a sms from spice jet that particular flight of number sg 422 from hyderabad - mubai has been cancelled by themselves for reasons. So after speaking with spice jet customer care, i cancelled the booking of trip id [protected]. Refund total amount showing in the cancellation is rs.2124.
Booking amount is rs.4824. This cancellation is due to spice jet and i intentionally cancelled. So you need to refund the full amount

ClearTrip customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 249408

Website: www.cleartrip.com

Sir this is very unfortunate that we have booked our ticket with clear trip with return air tickets from jammu to srinagar but now around three days back they send us a mail in which flight is cancelled from srinagar to jammu. we have already make other arrangements in advance and now we are getting tickets very costly which is un affordable so kindly look into the matter and take suitable action.
our cleartrip id is- [protected]

ClearTrip customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kolkata, West Bengal, 700016

Website: www.cleartrip.com

On 12th june 2016 at 19:32 with paytm wallet details as : paid for ordercleartrip :travel service order #46897648paytm cash txn id [protected]
[protected], 07:32:14 pm
I tried booking a room in hotel park inn(Kolkata) through cleartrip app for 2 days with email id: [protected]@gmail.com in name of " mr. Vinay kumar srivastava" for dates[protected] to[protected] using paytm wallet.As soon as processing page was loading, the cleartrip app got crashed n transaction from paytm wallet was successful but no trip was booked in cleartrip. Their 24*7 customer care can't be reached on any of the numbers. This is pathetic that i cant even reach them for the issue anyhow. I need my money back !

ClearTrip customer support has been notified about the posted complaint.

View replies

R

Rishta Srivastava

from Bengaluru, Karnataka

Jun 13, 2016

the amount of Rs.2877 was deducted and if needed contact me on [protected].

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 400101

I am laxmidhar behera, mumbai. When i was trying to book a ticket from bomay to bhubaneswar in your cleartip flight booking, i did not find the two alternative souce of information to put in the last transcation box i, e. One time password either in my mail id or registered cell message box for this transaction. I did not fill in this information, so there is no transaction for this booking. Also no message of final amount of booking amount came in my cell number.

After that your site has sent one mail for the confirmation of ticket by showing the trip id, pnr no. Flight details and without final amount of rs.4711.00 paid amount to go air.

so, how you people are charging my hdfc credit card account
to charge rs.4711.00,

i protest herewith if you do not have the otp number
mentioned in the payment box, (No number of otp has came in
my cell no. Which is registered in my hdfc crdit card) you
can not take it granted to charge my credit card authority
to charge that amount of rs.4711.00. It is very rediculus to
get this type of transaction without otp.

please give this clarification and write to my hdfc credit
card authority to deduct the amount of rs.4711.00

Immediately i tried to mail in the grievance cell and escalation cell over their mail id such as [protected]@cleartrip.com - [protected]@cleartrip.com, but the mail return to me without delivery.

Please treat this as very urgent and the charged amount may please revert to my credit card account.

ClearTrip customer support has been notified about the posted complaint.

View replies

B

balakotti

from Thiruvananthapuram, Kerala

May 13, 2017

Dear Sir,
my Clera trip id: murugan.[protected]@gmail.com i have booking the 2 filight tickted booking From Chenai to Coimbatore Air India flight comming on monday[protected]:30pm timing. but in till now trip no and tickted not received. my dibet card bank south indian bank, used account pasanger name : 1. ARMUGAM S M - MALE 2. KANAGAVALLI - FEMALE.
please cheak my tickted status.
customer Phone No :

Reply

B

balakotti

from Thiruvananthapuram, Kerala

May 13, 2017

Dear Sir,
Clear Trip Id: [protected]
my Clera trip id: murugan.[protected]@gmail.com i have booking the 2 filight tickted booking From Chenai to Coimbatore Air India flight comming on monday[protected]:30pm timing. but in till now trip no and tickted not received. my dibet card bank south indian bank, used account pasanger name : 1. ARMUGAM S M - MALE 2. KANAGAVALLI - FEMALE.
please cheak my tickted status.
customer Phone No :

Reply

M

[email protected]

Jul 23, 2021

This is a typical case of not receiving refund. I had booked a flight from Mumbai to Toronto for my son. My son was to travel on a student visa. I booked a British Airways flight on Cleartrip. However, 3-4 days prior to the journey date we called BA to check some queries regarding baggage and we found that they would not allow passengers with a student visa to board this flight. Now nowehere on the website was it mentioned that students will not be allowed to travel on this flight. I immediately called Cleartrip and they told me to wait for 2 days and that they would resolve this matter for me. No response received and so after 2 days I called again and the same reply was given to me. They told me not to cancel the ticket but with a fear of no-show, I cancelled the ticket 2 days prior to the journey. All this was told to the CS agent who answered my call. Unfortunately, Cleartrip does not have any grievance email id where we can write our miseries nor the seniors contact us. It is sheer disappointment and one is left absolutely lost and clueless on their misery. Cleartrip agent told me they will refund only if the Airlines do. However, I booked with Cleartrip and not with the Airlines directly. SO LOGICALLY, CLEARTRIP OWES ME THE REFUND AND NOT THE AIRLINE. After a few days, I got an email stating that the Airline is not giving a refund and hence I have a zero refund. This is disgusting! IT is not a small amount which I spent. We parents send our chidlren with dreams and slog ourlseves out for arranging funds for education. And then to lose 40k in such nonsense is a heartbreak causing stress!
If there is anyone responsible from Cleartrip reading this post, I request you to look into this matter and help me get my money back.

Reply

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Address: 411045

Website: cleartrip.com

I had booked tickets from cleartrip website. Your trip id is [protected]. Please use this trip id for any communication with us. We flew from mumbai to leh on may 21, 2016 and on our return from leh to delhi on may 28, 2016 we were informed by jetairways that cleartrip had not paid them for the tickets hence our names did not figure in the passenger list. We frantically called cleartrip and after much delay we were told sorry about the incident and were asked to buy new tickets which cost us 1.25 lacs plus hotel stay and travel and the same was promised to be reimbursed once we used the same. For the past 1 week we are calling and mailing the details and no one is bothered to respond not hear leave alone refund the huge amount apart from the harassment we have had to go through for no fault of ours.

ClearTrip customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Vadodara, Gujarat, 390023

My name is jigar narendrakumar joshi. I had purchased an air ticket from cleartrip (Online travel booking company) for round-trip from mumbai to dammam, saudi arabia on 13th march, 2016. My flight for dammam was dated on 17th march 2016. I had a return flight to mumbai which is scheduled on 15th april 2016 (After 28 days). Due to unavoidable circumstances, i have to extend my stay at saudi arabia. At the time of booking, i already purchased an air ticket with refundable option. Now today when i have submit for cancellation of my ticket from dammam to mumbai. I got a mail mentioning "nil" refundable amount. Though having a refundable ticket, i am not able to get refund. Which is totally non-judgmental. I am extremely disappoint with the matter. I have sent mails to lodge my complain and tried to get refund, but cleartrip is adamantly refusing for refund. Their excuses (Prevaricating the matter) are uploaded in a pdf file on google drive along with my ticket, mail communications, refund details, and fair rules of the cleartrip.
The link for google drive is "https://drive. Google.com/open? Id=0b7fqq_kezwm2dtl6cfy5y25kzjq"

Their response for my first mail was"the ticket is non - refundable", then i sent them image showing my refundable ticket, over which they replied that "you have done the partial journey (Mumbai - dammam), so that the remaining partial fare can not be refunded as per our rules". I again mailed them with snapshot of their fare rules (They regularly mentioned at the time of booking), which clearly shows that, "partial fare shall be returned if the ticket is refundable".
Now their reply is, "we would request you to kindly register yourself with cleartrip using the same email address mentioned on your booking. Once you have registered yourself, you can view the fare rules for your booking where it mentions"after departure"the fare is non-refundable."

It means if a customer purchase refundable ticket for any travel, cleartrip is showing different fare rules for a customer who has purchase tickets using sign in option and the others, who purchased ticket w/o signed in. This is how cleartrip is cheating with customers.

Thank you.In case of telephonic conversation / clarification, my current phone no is. (+[protected] / after 10th june (+91 [protected])

ClearTrip customer support has been notified about the posted complaint.

Jun 04, 2016

Updated by jigar68 My name is Jigar Narendrakumar Joshi. I had purchased an air ticket from Cleartrip (Online travel booking company) for Round-trip from Mumbai to Dammam, Saudi Arabia on 13th March, 2016. My flight for Dammam was dated on 17th March 2016. I had a return flight to Mumbai which is scheduled on 15th April 2016 (After 28 days). Due to unavoidable circumstances, I have to extend my Stay at Saudi Arabia. At the time of Booking, I already purchased an Air Ticket with Refundable option.Now today when I have submit for cancellation of my ticket from Dammam to Mumbai.I got a mail mentioning "NIL" refundable amount. Though having a refundable ticket, I am not able to get refund.which is totally non-judgmental.I am extremely disappoint with the matter. I have sent mails to lodge my complain and tried to get refund, but Cleartrip is adamantly refusing for refund. Their Excuses (Prevaricating the Matter) are uploaded in a PDF file on google drive along with My Ticket, Mail Communications, Refund details, and Fair Rules of the Cleartrip.
The link for Google drive is " https://drive.google.com/open?id=0B7fQq_kezWm2dTl6cFY5Y25KZjQ"

Their response for my first mail was" The ticket is Non- Refundable", then I sent them Image showing my refundable Ticket, over which they replied that "You have done the Partial Journey (Mumbai- Dammam), so that the remaining partial fare can not be refunded as per Our rules".I again Mailed them with snapshot of their fare rules (They regularly mentioned at the time of Booking), which clearly shows that, "Partial fare shall be returned if the Ticket is refundable".
Now their reply is, "We would request you to kindly register yourself with Cleartrip using the same email address mentioned on your booking. Once you have registered yourself, you can view the fare rules for your booking where it mentions "After Departure" the fare is Non-Refundable."

It means if a Customer Purchase Refundable ticket for any travel, Cleartrip is showing different Fare rules for a Customer who has Purchase tickets using sign in option and the Others, Who purchased ticket w/o Signed In. This is how Cleartrip is cheating with customers.

Thank you. In case of telephonic Conversation / Clarification, My Phone No is. (+[protected]

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi

Website: www.cleartrip.com

Hi,

Wanted to let you know that I had a pathetic experience with Clear Trip. I booked a hotel in Mukteshwar for a two day holiday. Booking was made three days prior to the trip. On our way to Mukteshwar, we received a call to inform us that the hotel is not available. There was some network issue at cleartrip due to which they didn't get the message from hotelier and made the booking. They said that they are looking for an alternative and will get back.
We kept waiting for their call and no call back was received. When we reached Mukteshwar, we call clear trip multiple times and spoke with multiple representatives but no resolution was given.
We kept waiting for clear trip for almost 2 hours to get back to us with an alternative.
It was raining heavily at 7 pm in the evening and we had no place to go. It was a peak season and 2-3 hotels that we enquired from had no availability. It is very small place and there are not many hotels over there.
In the end, at around 7:15, we received a call and that the rep said that they are cancelling the booking and initiating the refund as they cant find another hotel for us.

The hotelier later informed that they informed Clear trip the same day when the booking was made that they don't have rooms available.

Very bad experience with clear trip. Will never use it in future and will never recommend it to anybody.

Thanks!

ClearTrip customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka, 560102

Website: www.cleartrip.com

Hello,

I have book hotel using Clear Trip on 28th May 2016 in Mysore and i got confirmation of hotel details after paying money. When i went to hotel for checkin they are telling no rooms available and they didn't got any confirmation from Clear Trip. I was struggled like anything with 3 Families. I keep on trying to Clear Trip Customer Care number however they are not responding and putting keep on hold. Also hotel authorities confirm when we dont have rooms available but Clear Trip still keep on booking for same hotel rooms.

This is completely fraud & cheating public. I do not have any alternative option to book another hotel as they all no rooms available entire Mysore due to Weekend and too many of tourist public presence.

I trusted this service because of the trust they make me very unhappy with the services. My entire 3 Families slept in Car as do not have any available rooms because of this service.

After next day i contacted again Clear Trip Customer Care and conveyed the experience was held however they are simply telling sorry and refund the money.

This services seriously has to be closed as public struggling with families like anything.

Till now my funds not yet credited and they should have pay me the penalty for this inconvenience happened to me.

Kindly request you please take necessary action and justice this concern.

Thank You.

My Trip ID: [protected]
Name: Imran
Phone: +91 [protected]
Hotel details:
Comfort Inn Vyshak
Near Bus stand, Mysore

ClearTrip customer support has been notified about the posted complaint.

View replies

I

Imran_Ayman

from Mumbai, Maharashtra

May 30, 2016

This is completely unacceptable the damn bad experience we faced in Mysore because of this Clear Trip Services. Even i can give the 1 star to this bad service.

We was struggling like anything on that night along with our 6Months old baby. I'll be forwarding this Clear Trip bad service to public notice informing do not use Clear Trip Services. This service only for cheating & Fraud for making money.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Ghaziabad, Uttar Pradesh, 201010

Website: cleartrip

Dear sir,

I booked one mini delux room at ooty for stay 23/05 and 24/05 in green apple residency but i did not used that hotel room. I paid around 2900/- via cleartrip. So hotel owner did not refund any amount. I informed to customer care for the same. I did not have internet facility so i could not make complaint. So please return my booking amount of that hotel.

Regards

ClearTrip customer support has been notified about the posted complaint.

View replies

T

toanuja

from Hyderabad, Telangana

May 27, 2016

Dear sir,

I booked hotel in green apple residency for 23/05 and 24/05 night in OOTY. When I reached room was so poor and small I was not able to stat there. So I tried to canceled it via telephone conversation but all customer care was going bzy. Hotel was not ready to give any cancellation refund as it was booked by clear trip. I was in journey so I could not complaint online. Now today I came back. Kindly take action and at least refund my booking amount 2868/-.

Booking ID[protected]
I used first time clear trip and want to have good experience with you.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 400011

Website: www.cleartrip.com

Dear sir,
We had mailed you to cancel our following flight for the trip id: [protected].

1) date: 14th may'2016
Pnr: 4esdua
Ticket no.: 057-[protected]-68
Flight from cdg, paris to ams, amsterdam. Air france operated by klm royal dutch af-8224.

And

2) date: 14th may'2016
Pnr: 4esdua
Ticket no.: 057-[protected]-68
Flight from ams, amsterdam to mumbai. Klm royal dutch operated by jet airways kl-3815.

We had asked for the refund but yet there is no refund. They should in all probability refund something around 20, 000 inr. Please see to this case.

Thanks

ClearTrip customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Sambalpur, Odisha, 768017

I have booked a flight for 4th june and money was deducted form my card but booking was not done and in spite of repeated mail, i have not received any reply from them in spite of repeat ed calling and email. I dont whethersett my boozing is done or nother and should i book my tickets again. Pathetic situation for me as i have no idea about my trip i'd and booking detail. There is no customer care number also where i can directly talk to customer care personnel.

ClearTrip customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110024

Website: Cleartrip

I booked an international ticket with clear trip id - [protected] on 18th may 2016. I called customer service before booking and asked them that whether the ticket is refundable or non refundable. The customer service agent confirmed that the ticket is refundable. Even the website showed that ticket is refundable at the time of making payment. As soon i made the payment of inr 58k, the ticket i got in my email stated that it is non refundable. To my utter shock i called customer service twice however they said ticket is non refundable. Customer support service is pathetic as you cannot get through their 24*7 number and people providing customer services know nothing about the business and are highly unprofessional & in knowledgeable. I spoke to sunita, santosh & nidhi verma from customer support team and all of them provided me incorrect information.

This is sheer misrepresentation of facts by clear trip management. This is unlawful mean to extract money from customers by misrepresenting the facts. I am attaching the video & snapshot while booking which clearly says that ticket is refundable. They are increasing sales by cheating indian customers and clear trip should be banned from providing services in india. I would take this case to dgca & consumer court and would gather customer support to boycott clear-trip.

I need clear-trip to immediately change my ticket to refundable else refund my entire amount in next 48hrs.

ClearTrip customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 410210

Hi,

Cleartrip has looted my 1000 Rs against of reservation charges. Actually i was booking a flight from New Delhi To Goa and there was the option of reserve booking, and they were asking for 1000 rs but they are not adjusting this amount in my total flight charges.

It's a cheating, no clear information was present on website except that "It's a non refundable amount"

Please help me. Name Varun Satija, Num - [protected]

ClearTrip customer support has been notified about the posted complaint.

View replies

S

sugandhamehta

from Chennai, Tamil Nadu

May 18, 2016

ClearTrip — Break up issue

I have booked ticket from Bangalore to Mumbai. it charged me 2500. when I got ticket from go air it is showing 2000. Just wanted to know remaining 500 where it got deducted.

Reply

M

Mr Amit

from Delhi, Delhi

May 18, 2016

ClearTrip — Wide difference in the rates of same packages

Booked a hotel at 7th august and today it costs very lower for same hotel and same date

Reply

R

richa rashmi 9

from Hyderabad, Telangana

May 31, 2016

Delay in refund

Hi,

I tried booking a flight ticket from cleartrip website. The amount got deducted, but booking showed as failed. This happened on 13th april, i raised a complaint on 18th april . Its 24 May now and I have not received any refund. The customer care number is either not reachable or does not give an option to talk to any executive.

Reply

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 40001

Website: www.cleartrip.com

I have booked a hotel from cleartrip.com but mistakenly i had booked another hotel and also cancel 13/05/2016 but they are not sent my refund. i had used for booked cleartrip gift voucher but still i am waiting they not sent my voucher and many time i had sent email cleatrip customer support but they are not yet any responds.
so please look into this matter
regard
azad
cleartrip Trip ID [protected]

ClearTrip customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

My name is Girish. I booked two rooms at Rajam Lodge, Kanchipuram through ClearTrip. The booking was made on a 24Hrs check-in basis - checking-in on 6th May and check-out on 7th May. I was traveling with my family including a kind. I wanted to ckeck-in by 6:00 AM on 6.May. On 5th May by 6:30 PM I called the Hotel and the Hotel executive said the checking time is 12:00 Noon to 12:00. They asked me to contact ClearTrip for any concerns.

I called ClearTrip customer care ([protected]) by 6:45PM and told the ClearTrip executive my concern and asked him to address this on priority. He said he will look into, this matter and get back to me soon. Since I did not receive any call back for a long time, I called ClearTrip again by 08:15 PM for which I was told that the concern is being addressed and I will get a callback soon. I received a call from ([protected]) at 8:45 PM and was told that the issue is being discussed by the Marketing Team and I will be given a final solution in 15 minutes. Since again I did not receive any call from I tried contacting ([protected]) a few times. Eventhough the line got connected and charged no one picked the line. I called ([protected]) multiple times between 10:00 PM and 00:15 AM. No one answered the calls except an automated response "all ClearTripers are busy". Finally, I got through the call by 00:25AM. The person at the other end told that that is Airline Support and Hotel support will be available only between 7:00 AM to 7:00 PM. I said I talked to a support person even till 8:45 PM and was awaiting a confirmation. This person told me that no Hotel support will be provided before 7:00 AM. I asked for an escalation contact, which he said he cannot provide and my only option is to contact [protected] irrespective of how important and urgent the requirement is. Finally I had to leave aside all hope of getting support from ClearTrip on my hotel booking and try my luck of convincing the hotel authorities. TOO BAD CUSTOMER SUPPORT OF CLEARTRIP.

ClearTrip customer support has been notified about the posted complaint.

View replies

R

Raj Chingaravelu

from Hyderabad, Telangana

May 19, 2016

ClearTrip — Refund convenience fee (for airline cancellations)

https://www.facebook.com/RajChing/posts/[protected]?comment_id=[protected]¬if...⇄

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 400036

Website: Cleartrip

I am Bhagyesh Kapadia.
I booked a ticket from Mumbai to Ahmadabad and rs 1855 was deducted from my bank a/c, then it was automatically cancelled, then again
I booked a ticket through cleartrip from Mumbai to Ahmadabad in go air flight in the name of Sweta Shah, which was accidentally booked on another name, total i lost rs 3710 today so I want a solution to this problem or full refund, my booking ID is:[protected]

ClearTrip customer support has been notified about the posted complaint.

View replies

Y

yad sandhu

from Chandigarh, Chandigarh

May 13, 2016

i am yadwinder fake cleartrip not costmor service good poor sevice providing

Reply

I

Ishagaurav Chhabra

from Delhi, Delhi

May 17, 2016

ClearTrip — Wrong name booked

Dear team I have booked a flight of air India dated 17Jan 2016 through cleat trip.but they booked on the wrong name for three person out of eleven.and after that they realise their mistake and amended one person and denied for other two.

Reply

S

Sonunaisha

from Mumbai, Maharashtra

May 19, 2016

ClearTrip — Didn't get my cash back on booking

Clear trip advertising says that it will give cash back on making payment through mobivik and I did but now I didn't got any cash back either by clear trip nor by mobivik

Reply

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Address: Vadodara, Gujarat, 390023

Website: www.cleartrip.com

My name is jigar narendrakumar joshi. I had purchased an air ticket from cleartrip (Online travel booking company) for round-trip from mumbai to dammam, saudi arabia on 13th march, 2016. My flight for dammam was dated on 17th march 2016. I had a return flight to mumbai which is scheduled on 15th april 2016 (After 28 days). Due to unavoidable circumstances, i have to extend my stay at saudi arabia. At the time of booking, i already purchased an air ticket with refundable option.Now today when i have submit for cancellation of my ticket from dammam to mumbai.I got a mail mentioning "nil" refundable amount. Though having a refundable ticket, i am not able to get refund.Which is totally non-judgmental.I am extremely disappoint with the matter. I have sent mails to lodge my complain and tried to get refund, but cleartrip is adamantly refusing for refund. Their excuses (Prevaricating the matter) are in a pdf file along with my ticket, mail communications, refund details, and fair rules of the cleartrip. (On below ginen link)

Their response for my first mail was" the ticket is non- refundable", then i sent them image showing my refundable ticket, over which they replied that "you have done the partial journey (Mumbai- dammam), so that the remaining partial fare can not be refunded as per our rules".I again mailed them with snapshot of their fare rules (They have mentioned at the time of booking), which clearly shows that, "partial fare shall be returned if the ticket is refundable".
Now their reply is, "we would request you to kindly register yourself with cleartrip using the same email address mentioned on your booking. Once you have registered yourself, you can view the fare rules for your booking where it mentions "after departure" the fare is non-refundable."

It means if a customer purchase refundable ticket for any travel they are showing different fare rules for a customer who has signed in and purchase tickets and the others, who purchased ticket w/o signed in. This is how cleartrip is cheating with customers.

There are 13 images which i can not upload here, so please click below given link to refer all mail communication, refund memo, tickets and fare rules of cleartrip ]
" https://drive.Google.com/file/d/0b7fqq_kezwm2dtl6cfy5y25kzjq/view?Usp=sharing ",

Please help me to claim my refund. .

Thank you. In case of telephonic conversation / clarification, my phone no is. (+[protected]

ClearTrip customer support has been notified about the posted complaint.

Jun 05, 2016

Updated by jigar68 It has been over a month since I have lodge a complaint, but still I do not get any response. Please check below given google docs link to refer documents.

My name is Jigar Narendrakumar Joshi. I had purchased an air ticket from Cleartrip (Online travel booking company) for Round-trip from Mumbai to Dammam, Saudi Arabia on 13th March, 2016. My flight for Dammam was dated on 17th March 2016. I had a return flight to Mumbai which is scheduled on 15th April 2016 (After 28 days). Due to unavoidable circumstances, I have to extend my Stay at Saudi Arabia. At the time of Booking, I already purchased an Air Ticket with Refundable option.Now today when I have submit for cancellation of my ticket from Dammam to Mumbai.I got a mail mentioning "NIL" refundable amount. Though having a refundable ticket, I am not able to get refund.which is totally non-judgmental.I am extremely disappoint with the matter. I have sent mails to lodge my complain and tried to get refund, but Cleartrip is adamantly refusing for refund. Their Excuses (Prevaricating the Matter) are uploaded in a PDF file on google drive along with My Ticket, Mail Communications, Refund details, and Fair Rules of the Cleartrip.
The link for Google drive is " https://drive.google.com/open?id=0B7fQq_kezWm2dTl6cFY5Y25KZjQ"

Their response for my first mail was" The ticket is Non- Refundable", then I sent them Image showing my refundable Ticket, over which they replied that "You have done the Partial Journey (Mumbai- Dammam), so that the remaining partial fare can not be refunded as per Our rules".I again Mailed them with snapshot of their fare rules (They regularly mentioned at the time of Booking), which clearly shows that, "Partial fare shall be returned if the Ticket is refundable".
Now their reply is, "We would request you to kindly register yourself with Cleartrip using the same email address mentioned on your booking. Once you have registered yourself, you can view the fare rules for your booking where it mentions "After Departure" the fare is Non-Refundable."

It means if a Customer Purchase Refundable ticket for any travel, Cleartrip is showing different Fare rules for a Customer who has Purchase tickets using sign in option and the Others, Who purchased ticket w/o Signed In. This is how Cleartrip is cheating with customers.

Thank you. In case of telephonic Conversation / Clarification, My current Phone No is. (+[protected] / After 10th June (+91 [protected])

View replies

M

M I Dharane

from Solapur, Maharashtra

May 9, 2016

Pl give the ticket which was booked on18-2-16

Reply

A

adham.5089

May 18, 2016

ClearTrip — Ticket did not recieved

Trip ID : [protected] Pasenger Name :Jabeel Shanavas My ticket was cancelled and posponeded to october 18th 2015 and i did not recieved the new ticket

Reply

K

kareemedeh

Mar 29, 2017

hi,
I booked ticket from clear trip on 26march 2017 and by mistakenly I book wrong ticket that's y I cancel immediate
that's round trip Hyderabad â‡„ Dubai Trip ID :[protected] hyd to dxb and dxb to hyd and it shown with inn 3, 4 working days its will credit in you account refund amount, now 4 days finished todays is 29march 2017 still I didn't receive my refund amount
ticket price is with tax AED 1196 but they cut 40+17 convenience fee refund amount is 1129 AED but its shown in my cleartrip account status its already credited but I don't receive

please give me feed back .

ClearTrip Complaints & Reviews

File a complaint to ClearTrip

ClearTrip reviews & complaints page 132

Hotel service quality

Post your Comment

Dodgy!!!

Post your Comment

Regarding cashback

Post your Comment

Cancellation refund amount

Post your Comment

Booked around three months ago and now air ticket cancelled

Post your Comment

Amount deducted from wallet but hotel not booked due to app crash

Post your Comment

Trip Id : 16051621456

Post your Comment

Flight tickets to be refunded

Post your Comment

Complaint against cleartrip pvt. ltd. (india) for not refunding partial refund amount

Post your Comment

Cancelled the booking without providing any alternative

Post your Comment

Cheating & fraud on hotel bookings

Post your Comment

Refund for hotel accommodation ooty

Post your Comment

Refund for my cancelled flight trip id:16040777392

Post your Comment

Payment deducted but booking not done

Post your Comment

Misrepresentation of facts & money extraction

Post your Comment

Ambiguous information is present regarding reservation charge (Looted my 1000 rs)

ClearTrip — Break up issue

ClearTrip — Wide difference in the rates of same packages

Delay in refund

Post your Comment

Trip ID 16051336388 cancelled but refund amount not yet sent

Post your Comment

Hotel booking bad customer support

ClearTrip — Refund convenience fee (for airline cancellations)

Post your Comment

Booked on wrong name

ClearTrip — Wrong name booked

ClearTrip — Didn't get my cash back on booking

Post your Comment

To lodge complaint against cleartrip pvt. ltd. (india) for not-refunding partial refund amount.

ClearTrip — Ticket did not recieved

Post your Comment

Related businesses