ClearTrip Complaints & Reviews

This is Ramprasad A, (Primary Traveler) Cleartrip Trip ID-[protected], Hotel /Room Booking Details : 1x A/C Double Room. Hotel Meena Inn, 7-1-546//547, Station Road, Secunderabad-500003. 1 room for 1 Night from december 26 2015to 27 december 2015. The above i was booked on 14th december 2015 and paid Rupees 1571 from my VISA Debit card. I have received my booking in Meena Inn, room allotment confirmation letter immediately through your cleartrip mail. On 26th i traveled by flight from visakhapatnam to hyderabad reached by taxi and i asked about my room booking in Meena Innby showing the Voucher. They told me that we don't have any bookings from cleartrip, not only that we don't have any agreements for rooms booking with cleartrip. more over presently we don't have AC rooms. I was immediately i called your help line nuber, some body lifted and told me, again pay the room amount what ever they ask, later we will return the amount to you i was shocked and rejected this option. I'm very much disappointed with this worst service. I searched the surrounding area for another hotel, due to the christmas vacation i did not get any better hotel. Again i called your help line number to provide a hotel room, they said shortly we'll arrange a hotel and send you by taxi. No one was call me back. I was waited up 8.30 night actual check in time is 12.00 Noon, but 8.30 hours i faced unexplained trouble and suffering. I got a room in 3 star hotel at around 9pm. Today again i was tried to explain and put a complaint against this issue by help line phone number. They we're not at all in position to listen my words, Ankitha and some other guy was told me when i said due this cheating and worst service i'll approach court for legal action against cleartrip. Simply the said You can approach. This is my final mail to you due to this cheating a customer without having a business agreement with a hotel collecting money, issuing Confirmation voucher, wasting my most important and valuable time in searching other accommodation, who are working under cheating company even not in position take complaint of a sufferer. It should not repeated to anybody, I won't leave your company, be ready to meet in the court for facing a maximum punishment.

Ticket for ID no: [protected] cancelled on 12th Dec'15. False commitment is being given by customer care, that the refund will be paid within six to seven days to the credit card account. After serious follow up no refund amount received till date 27.12.15.

I wish to make a complaint about the non availability at hotel Couple's Paradise at Mount Abu booked on 24 Dec 15 with reference to the Cleartrip ID [protected]. Upon reaching at the hotel, the hotel staff mentioned it as the Cleartrip fault. Though they have provided a room for me at another hotel but it's bed was not up to the standard to sleep. The hotel staff where we stayed at was not enough hospitable for us and they didn't gave me a bill for my stay. I request a refund for my amount for the inconvenience caused to me and my family due to the inappropriate service. Thank you Sushil Kumar

Dear Sir, I regret to mention that I was extremely disappointed to be told by my daughter that after confirming her booking "Booking voucher for Dadhikar Fort, Alwar, Rajasthan, India -- Trip ID [protected]" they were told that NO ROOMS are available. The important point is that these were two girls travelling alone in an area where no other accommodation was available. I would definitely be taking up this issue in the Consumer Forum and with the media as deemed fit to highlight the dangers of booking with an organisation which is especially unsafe for women travelers. Colonel NK Gahlaut (Retd)

Trip ID: [protected] Booked a flight DXB-MNL SQ495 MNL-DXB SQ919 1, 894.48AED I ask cleartrip if I can get a refund if ever I would cancel it. They told me YES but it depends on the airline policy. I called the Singapore Airlines and ask the same question, they told me I can get the unused taxes of 1, 295aed. I have this document in email conversation. Now I ask cleartrip to cancel my flight and ask for a refund (Date: Nov 18, 2015). I waited patiently till I got my refund details Dec 9, 2015 but to my surprise it is only 55dhs. Who in the right mind will cancel a flight worth 1, 894.48 aed knowing you'll get 55dhs? I ask again the cleartrip to fix my dispute. They are pointing fingers to Singapore Airline although I have called several times the airline and they are saying that Cleartrip has to do some explanation and why they did not refund the unused tax and fees. Cleartrip has not given me any help but headaches. Customer support is very poor, everytime I call I need to tell them the whole story. No one is handling my case seriously. I need help.I 'am not asking for 100% refund i only wanted what is due.

I booked room for today(25 december 2015) till 28 secember 2015, through mobile app of cleartrip, Now hotel guys are telling rooms are not available.I tried to contact customer care of cleartripbut they are not responding.

I have cancelled my booking through cleartrip ID [protected] today on[protected] . I have send several mails and i am also trying to contact support service but i am not getting any response. My cancelaation has been done with zero refund. I want to say that my booking was done on[protected] and the hotel on[protected] had cancelled my booking of Ac cottage room to two different rooms It was not accepatable to me i told them to send me the confirmation mail they did not responded . I was not sure wether they will give me any room or not and hence i cancelled my booking through cleartrip. I am not getting any refund my issue is that why I have been penalised for the cancellation done by the hotel when they are not able to support their booking. Dr Amaresh Kumar

I cancelled my flight ticket from banglore to delhi on 5th december 2015. but they not refund my money. still i did n't get my refund of my trip id #[protected] kindly i need my refund

Trip id [protected] and voucher no is 7094080. Hotel sree krishna kolkotta. Booked a room through cleartrip and paid the fare but on arrival of the hotel they say no room available. Had to check in at another hotel. I need the refund

DATE[protected] Client - Clear trip [protected] Description - i book the hotel room from clear trip while check-In hotel told they already blocked Clear trip, how you are able to book the room and dint allow me to stay in hotel, I had paid in advance. i was help less at night and have no place to go. i called them 5 times but no response .

Dear Customer care team, I would like to inform you that I have booked hotel in Goa (details enclosed) Trip Id : [protected]. This booking was confirmed by your website stating that we have to pay balance amount before 17th December 2015. We have done our travel reservations according. Yesterday on 9th December 2015 we got a call from customer care executive informing that we have to pay rest of amount within 2-3 day to confirm the hotel booking with reference to Trip Id : [protected]. When we informed that booking information showing that rest amount need to pay before 17th December they handed the call to some other executive. This executive informed us that this hotel is shutdown so your booking should be shifted to other hotel. We enquired but it seems the information being given by your customer care executive is false and misleading. Also, executive informed that your booking amount shall be refunded if you agree. Over phone we informed that regarding refund or booking elsewhere, we will make our decision and according inform you. Surprising, today we are getting an email from your customer support saying “We were trying to contact you, but there was no response.” We got three conversation with customer care executives which are available in our mobile phone. It is also mentioned in the email that your reservation is shifted to some other hotel. I would like to inform you that after lot of survey we have finalized a hotel and booked. It would not be possible for us to make any change in our plan. Cleartrip is a big name in online booking today but such kind of treatment with the customers is really unethical and illegal. Your compulsion for moving us into another hotel is breach in your policy and definitely lead to damage of your image. Our whole vacation plan is getting ruined by your mismanagement and misleading actions. We are not left with much option to knock the door of consumer court due to your mismanagement. Regards, Naveen Kumar

Hi Due to recent issue in Chennai i have called customer care [protected] and their customer care given special button to cancel Chennai trip and get full refund. I have cancel ticket and i have recorded call and email still they are not refunding my money. Since last 4 days i am calling on customer care but no one pick call and ring is going on. i have send email on [protected]@cleartrip.com i got auto reply with ticket no 14802216 but after that no one reply me on the same. Fraud company and now i have only one option to raise dispute with my card issuing bank. I request all customer do not waste time and talk to your bank they will give you refund once you provide email proof.

I've alreadly made a complaint a few weeks ago about two "one way trip did not get booked now, but we will try to confirm it-Please wait" subjected mail from ClearTrip. It ended with half-success, because one of my complaint was managed and received a letter with a refund promised in couple of weeks. But in the other hand my other ticket is still pending. No further emails with the processed booking or refund. Please cancel my other booking with number: [protected] (image attached) as well and refund the amount.

I tried booking flight from COK to JAI. I was displayed the following flight details. COK to BOM 9W 406 BOM to JAI 9W 2053 I tried booking as per details above. The same was confirmed at the booking details page. But when the payment was processed and the booking was done, the following flights were booked. TRIP ID [protected] COK to BOM 9W 406 BOM to JAI 9W 416 Actually, me and my 3 year old son had booked tickets for BOM to JAI on 9W 2053 and we wanted to return from Mumbai in same flight. Now, with this app error my wife is left alone and she has never traveled in flight before. I confirmed whether I booked the right flight, I again visited the same page which showed the same flight that I tried booking i.e. COK to BOM 9W 406 and BOM to JAI 9W 2053. AND the flights which were booked were not being showed. So, it is quite clear, that I clicked on the right flight and the error was on part of CLEARTRIP. When I filed a complaint on Customer care they said they will revert within 24 hours. Now it is almost 4 days, no reply. I e-mailed them the complaint not once, twice but 4 times but still no response. Every time a complain ticket is given. I enquired from the airlines, they said its error on part of the agent. As the ticket is not changeable or refundable, nothing can be done. I am left with no option but to bear approx Rs. 7000 for Cancellation and fresh booking. Vikas Gupta Chartered Accountant [protected]

I would like to express my dissatisfaction over the services being provided so far by #cleartrip. I have made atleast 50 calls so far in last 6 days just to do a Name Correction for my spouse on Ticket. But it seems, it is still not resolved. Whenever I call up customer service number to speak to customer service representative, everytime I get different response regarding my case that "our internal ticketing team is not responding and there is no update from them" It seems front-end customer care representatives are not able to contact their internal team ticketing team. This is really horrible and un-professional when company like cleartrip, dont have optimized ways to contact their internal team. Another un-professional instance, there seems to be no way to escalate our requests and there are no escalation matrix when request don't get resolved within timeline. As a customer, I wanted to escalate it through their supervisors but i got even worse experience. Their supervisors doesn't keep their commitment and everytime when ever I reach supervisor, they ask to wait for 48 hours. Its now the 3rd time they have crosscheck their own deadline. And because of this mess, I'm feeling the pain. Very recently, I called cleartrip customer care I got know that Cleartrip is waiting for the confirmation from British Airways to update the correct name in ticket, but when I called British Airways, I got reply that everything which needs to be done has been already communicated and explained to Cleartrip agent. So there is clearly a miss communication happening and wrong message is being conveyed to customers like me. How much time do you thing is allowed just to update the passenger name in a ticket???????? I have given #cleartrip more the 6 days and still its not done Please note that her(spouse's) passport doesn't have the surname, so please get this corrected accordingly. I want to escalate this matter to the highest level so as to get things done in timely manner. And I hope to get confirmation and new e-ticket generated with correct name(for spouse) as soon as possible. My trip id = [protected]

Dear Mr Nikhil Godbole, Tried contracting the Clear Trip site through numerous and ever-changing IVR options- but was unable to get in touch. Wonder if it deliberate on the part of your concern. Nevertheless-would like to brief you on the awful situation I am being lead into. - My name is Animesh Mitra, a M.Stat student of Indian Statistical Institute and was to travel to Chennai to the ISI Chennai on 5th Dec'15 and returning on 9th Dec'15. Due to the natural calamities that overpowered the state with disastrous proportion (our prayers are with all the people affected) - both the flights were cancelled. But I am yet to get the refund and the airlines have advised me to get in touch with the booking website - which unfortunately n my part is - cleartrip.com. The details are as follows: - Trip ID: [protected] SpiceJet SG 624 Kolkata- Chennai-PNR: JBK3MN 5th Dec'15 IndiGo 6E 527 Chennai- Kolkata-PNR: J8VVGJ 9th Dec'15 I have dropped my concern through http://www.cleartrip.com/support/ - which provided with support- which could not be heard or read. Though jotting down over here may serve as a wake up call. Please do the needful. I can be reached at: [protected]@gmail.com Mobile: +91 [protected] Thanks (though not sure) Regards, Animesh Mitra

I booked ticket through clear trip application and paid through pay zapp.. Once payment was processed the application froze and my card was charged. Hdfc pay zapp days transaction is successful and cleartrip says they did not receive the payment. trip id is [protected]. Now I'm being asked to wait for 7 working days. Now I don't have funds to book another ticket. I don't know what to do. Will never use cleartrip again.

Sir, I have booked two tickets from this website and later cancelled the same with cancellation charges of rs 200 each . They mailed me saying the refund will take some 7 days so I wAited for their sAid time . Recently when I call up their customer care and ask about my refund they told me that the amount is unrefundable . However, I wasn't informed about it before I would cancel .the ticket was actually refundable which later they say it's not and they are not ready to refund any amount . It is totally unacceptable to include hidden charges and fool customers plus the website is improper as it don't give proper information about the charges and all . It's an absolute harrssment and cheat .my trip Id is[protected] .i want my balance refunded

Hi, Myself Abhishek Sonawane and i have a complain regarding the misguidance for the hotel booking on (27-29 nov 2015) in matheran by the cleartrip people. At time of booking i was told about Hotel Cecil in matehran which would be having 3star amenities and according to that i re- confirmed for the 3 star amenities with the executive (Ms Rupali) and i booked (cleartrip ID- [protected]) paying the entire amount in advance thru CC payment but when i actually visited the hotel i was surprised to see the hotel as it was not as i was been told while booking (no basic amenities like - no cupboard, the toilet was broken at flush tank, no fan regulator etc). Later on the same day at 10.55am when i called the cleartrip i was speaking with Nazeen for nearly( 30mins) and asked her to relocate my hotel or refund my money to which she said she will get back to me speaking with her senior (Ms Nileshwari) which they did not do. i again called them (11.51am )this time Amit spoke to me (20mins) he also gave me the same answer but again no reply call from him or the senior (Ms Nileshwari). Later me and family both were frustrated and helpless then to stay in the hotel on 27/11/15. Next morning (28/11/15) i decided to check out and i asked the ho-tiler to acknowledge to which he said no bcoz (Prachi- another senior) from cleartrip asked him to do that I again called cleartrip now this time i spoke to Aniket (32mins)again i had to brief him what happened he kept me hold for a lot time and then answered me that he spoke to Mr. Sarath Kumar(area manager) and has refused to even speak to me and cannot do the refund or cannot tell the hotelier to give acknowledgement of my check out then a got very angry and i left the hotel insearch of new hotel. Now this is a clear mis guidance and a very very bad customer service to the customer. When a person has gone to a hill station to enjoy his holiday with his family trusting the travel agency to book a proper hotel its found that he is complete betrayed and no courtesy for the senior person to even speak with the customer who is calling 3 - 4 time from matheran spending roaming charges for nearly 1.20hrs. Cleartrip has completed ruined me and my family holiday trip. How could they do this been such a reputed name in the travel industry. They behaved like a local travel agency. Cleartrip has clearly shown that they are only concerned about money and no concern regarding satisfaction of the customer. Just leave the customer if there is any problem occurring with them. I to find a hotel on saturday going to each hotel in matheran which was very hick tic and embarrassing for me and my family . I had to spend double then what i had payed to stay in matheran bcoz of cleartrip. Is cleartrip going to repay my money, my enjoyment, my relaxation, my family pleasure, me & my family's holiday dis satisfaction moments which i had planned. If cleartrip is doing such fuss in a local trip then i am not hoping for any good service for big trip or abroad trips. I request all the people booking from cleartrip to re think as these people only love money and no concern about customers statisfaction and speacially the seniors (whose name i have mentioned) they should be thrown out of the company as they don't have time and don't feel to aleast speak once to customer for his dis satisfaction. I hope our Indian consumer complaint forum takes some action on cleartrip.

Booked a train ticket from Jaipur to Agra 2015/11/19 and got 2 messages with the subject: "Your JAIPUR-AGRA FORT one-way trip did not get booked now, but we will try to confirm it-Please wait!" The amount was deducted twice from my credit card and i have no received any mail or booking confirmation so far. So basically i have two problem: - The Cleartrip made me payed the booking twice. - I didn't received comfirmation on any of them.