ClearTrip Complaints & Reviews

I had booked two room in Hotel RG Palace, Jaipur, Rajasthan, India -- Trip ID [protected]" for two night for 31st Dec to 1st Jan 16. when I called to Hotel they denied for my reservation. they told me they have no any agreement with Clear Trip while I have already paid online via My credit card. Then I had tried whole night to clear trip in roaming but I didn't get any promise from Clear Trip. I Talked with Pradeep (Customer Care Ext.) and two more Senior in night but they didn't give me any solutions. After that I booked anther Hotel in mid night with extra money paid in emergency. This is Fraud Company who promise Making Travel Simple which totally Fake. I will Suggest that No body book any thing from this website.

Hi Team, I am a customer in distress writing to you with reference to my booking ID - [protected]. I had made a booking for Pillowrocks Homestay, Wayanad from Cleartrip on 24 Dec 2015. What followed is beyond my comprehension. Below is an account of how things went from bad to worse only because of the incompetent staff at Cleartrip which did the least to solve my issues. I was to check into Pillowrocks on 1st January at 12 noon. Around 10:30 am while I was enroute Wayanad I received a phone call from Cleartrip stating that my booking at Pillowrocks stands cancelled and in lieu of the same I would be getting a different accommodation - Cavalryan homestay. I made it very clear to the Cleartrip representative on the phone that I wasn’t willing to compromise on the quality of this alternate accommodation and it was absolutely unjust for an OTA to make changes to an existing booking at the 11th hour. I had to travel an additional 40 kms to reach Cavalryryan homestay by paying 1100 rupees. But this wasn’t the end of my problems. Though the alternate homestay, i.e. Cavalryryan was decent for itself, it was nowhere close to what I had booked initially (Pillowrocks). There was no Wi-Fi, no TV, no complimentary breakfast and it was in the town as opposed to Pillowrocks which is on the countryside. Since we didn’t have any option but to take up what was being offered, we checked into Cavalryryan feeling cheated. After we checked in and settled down, we were told by the homestay owner that he doesn’t take bookings with online payments and we would have to pay him in cash. To confirm his claim we called up Cleartrip customer care and to our surprise the representatives were absolutely non-cooperative and just wanted to wash their hands off this issue by trying to persuade us into accepting the alternate booking as it is. I spoke to Amar, Sangeeta, Ganesh, Poornima etc on multiple phone calls but none were capable enough to get things sorted for me. For example when I asked one of the representatives to reimburse my telephone bill which I was incurring on roaming because I had to speak to cleartrip for the chaos they had forced me into, I was told that the same would be reimbursed by the homestay owner. It was beyond my understanding as to why the homestay owner would pay for your mistakes. I had paid Rs.3800/- for 2 nights at Pillowrocks (this included a discount too). Additionally I was forced to pay another Rs.6800 in cash to the homestay owner (for which I have a receipt) and after so many phone calls over 5-6 hours combined it was confirmed to me by one of Cleartrip representatives that the cash I had paid (Rs. 6800) and the phone bill resulting from conversation with the customer care would be reimbursed to my account soon; and for any other claims I would have to write to Cleartrip. What would have been a leisure trip on New Years' turned into one of the worst experiences with an OTA and its staff. From getting my booking cancelled, to getting an inferior alternative and paying cash upfront for a booking that I had already paid for and to top it all an incompetent customer care which could easily take the taj for being the most clueless Custmomer Support ever. Even after asking to speak to the manager on every call, I was never put on with a higher authority who would have some basic customer skills. To that effect I would like Cleartrip to compensate for the trouble that I had to go through. This compensation should include the Cash rent that I paid to Cavalryryan homestay (Rs. 6800), telephone bill incurred while talking to the customer care (Rs. 500) and a refund of my initial booking amount (Rs. 3800) as I didn’t get anything close to what I had paid for initially along with Rs. 1000 for the cab as stated above. Of course nothing can compensate for the mental trauma that I had to go through in dealing with this chaos. I have dealt with Cleartrip in the past and wouldn’t like ti escalate this matter further. Looking forward to a prompt responsive from your team this time around.

Hi,

I never ever thought that the experience o[censored]sing cleartrip will be that much of horrible and pathetic. I will never use your service again. What we had experience is beyond the limit of harassment.

We booked a hotle on 25 Sep 3 months before undergoing a 30% discount given by cleartrip. Booked for 25 December Shimla hotel Browalia.

After 3 months when we finally reached to the destination what we had experience is no one can even thought. The hotel receptionist declined to have a confirmed booking. They have misbehaved and ere very rude with us.

We were continuously trying the customer support of cleartrip but the pathetic people was not able to give any solution and putting call on hold for a long time and finally the call was getting disconnected every time.

We create a scene at hotel staff and finally the manger come infront o[censored]s and gave us the printout of the mail that they have send to cleartrip on 27 Sep itself mentioning that the Booking is not confirmed as they have paid less by cleartip for that hotel.

Even the receptionist informed that this is the common issue with cleartrip so better to use other service provider.

We were waiting in chilling night and the poor customer support had put the call on hold that never ended. No one get back to us at that night. Hotel staff were rude with us. This spoiled our full trip.

That was the moment I deeply regret to use Cleartrip for the first time. I would never recommended this site to anyone. If you people are not able to help the customer and knowingly wasting our whole trip.

After returning back from hotel I mailed on their support email id id but not to surprise they haven't get back till 8 days. FInally I had write review on their Facebook page then finally their representative get back to me and just giving the reimbursement of 2500 Rs discount on next booking with them.

This is simply BS if these people are thinking that this will be sufficient for a inconvenience that we had faced at that day.

I must suggest every one to never use THIS WEBSITE. Or use if you want to spoil your most awaited trip.

Cleartrip Trip ID: [protected] Booking done via Cleartrip mobile app for a Hotel Room at Alleppy, Kerala. Cleartrip voucher and e-mail confirms that my room is avaiable. Direct call to hotel; I was informed that they do not have any tie up with Cleartrip and they do not have vacancy. My calls to Cleartrip customer support: 1) They put me on 30minute Hold 2) Do not allow me to cancel the reservation without cancel fees 3) Do not re-confirm availability of room 4) Tell me to wait for 24hr and that they will call back. But never do. Cleartrip is cheating the public by promising fake booking confirmations. And deducting cancelling fees if we want to cancel the booking.

I had booked hotel name : OYO Rooms Madurai Periyar Bus Stand ( rated as 3 star in clear trip website ) i paid 6599 INR for 4 rooms 8 guests, now the worst part is, the same Hotel does not exist at all in madurai.
when i call customer care of cleartrip they didint ready to listen problem, 4 time my call was disconnected without understanding issue b customer care agents.
finally they have made conference call with OYO aking me to solve issue with OYO ( a third party vendor ) they gave me booking in Hotel Vijay ( a two star Hotel ), now when i have book Hotel 3 Star and Paid 6599 why i should get 2 star hotel ?
the most surprising thing is the hotel Vijay arranged by OYO can be booked through cleartrip in just 900/- INR and it is shown as 2 star hotel.

so i m buying and paying 3 star hotel to cleartrip, cleartrip has allowing OYO Vendor to put false images rooms on and false Star Rating of Hotel as well Double charges to make us fool

i want my money compensation for hotel i didnt get which was displayed and promised by cleartrip as 3 star.

i have to book a 2 star vijay hotel then why should i buy and paid 3 star hotel to cleartrip
here either cleartrip allowing OYO to display properies, which acutaly does not exist or cleartrip is not ready to listen their customers

how pathetic it is that i book from cleartrip and cleartrip customer care transferring my call to another third party vendor to solve issue with them

so i dont understand i m customer of cleartrip or OYO,
if thing go these ways then why should i book from cleartrip ? if not ready to take responsibility

i want exact compensation for this false reservation done at your end.

Sir, I booked a round trip Air ticket for my sister Suntitha Sharma through Cleartrip for her journey to Delhi from Chennai. The onward journey was to start on 5 th Dec by Indigo Air and return by the same Airlines on 10 th dec 2015.P N R No F9WZ6T. Indigo Air intimated my sister on 4th dec 2015, that the flight to Delhi Dated 05/12/2015 was cancelled due to inundation of Chennai Airport. As soon as this message was received I contacted Indigo Air to cancel her return ticket ie Delhi Chennaib Dt 10/12/2015 since she can not avail the return flight due to cancellation of the onward flight .After taking down the P N R No they intimated me that the refund was given to Clear trip since they processed the round trip ticket .They said that it normally takes 4 days for the refund to reach the customer.TILL NOW THEY HAVE NOT REFUNDED THE CANCELLED TICKETS PROCEEDS.I seek your intervention.

I booked hotel Tamarind, Alleppey thru cleartrip.com. After 15 days of my booking(even after full payment), I come to know that the hotel booked, is not available. They have done an alternative arrangement after one week which is not cancellable. They have kept me in suspense during this period whether they are providing alternative or not. Cleartrip is not reliable.

I booked a hotel on 31st Dec 2015 for my vacation on 01st Jan 16 and 02nd Jan 16 (2 nights )on the occasion of new year in a hotel in Alibaug. I got the confirmation email from clear trip saying my hotel is booked and received the hotel contact number but before directly checking in at the hotel I wanted to cross check regarding my hotel booking and called the hotel representative. Surprisingly the hotel representative said the rooms are already sold out and the booking done through clear trip is not valid and asked me to talk to clear trip customer care as hew has nothing to do with it. I had a doubt during hotel booking as asked the clear trip executive 2-3 times about the room availability and he (Emaneul) said the room is available under clear trip account. After I came to know this I called the customer care again and spoke to another customer care executive Vasundara and she said she spoke to emaneul and he will be calling me back but there is no call back or even no response when I call the customer care number. How can I get this issue resolved. Regards Dileep Rao

Hello, We bought two ticket for the Agra-Varanasi train for 'Wednesday, 13 Jan 2016'. We payed both via credit card, but our status is still "booked, but waitlisted". Nothing has happened since the booking, and that was weeks ago (nov 19). Our trip id. is: [protected] PNR: [protected] Please inspect this booking as soon as you can to be shure our trip is ok.

My Trip Id is [protected] Recently I have booked resort in wayanad from Clear trip. I had Booked a deluxe room. when i have reached resort they have provided me a normal room which was terrible to stay. when i have contacted the Clear trip customer care. they said they will come back. i have called many times but no use. I am expecting refund from clear trip.

This is Ramprasad A, (Primary Traveler) Cleartrip Trip ID-[protected], Hotel /Room Booking Details : 1x A/C Double Room. Hotel Meena Inn, 7-1-546//547, Station Road, Secunderabad-500003. 1 room for 1 Night from december 26 2015to 27 december 2015. The above i was booked on 14th december 2015 and paid Rupees 1571 from my VISA Debit card. I have received my booking in Meena Inn, room allotment confirmation letter immediately through your cleartrip mail. On 26th i traveled by flight from visakhapatnam to hyderabad reached by taxi and i asked about my room booking in Meena Innby showing the Voucher. They told me that we don't have any bookings from cleartrip, not only that we don't have any agreements for rooms booking with cleartrip. more over presently we don't have AC rooms. I was immediately i called your help line nuber, some body lifted and told me, again pay the room amount what ever they ask, later we will return the amount to you i was shocked and rejected this option. I'm very much disappointed with this worst service. I searched the surrounding area for another hotel, due to the christmas vacation i did not get any better hotel. Again i called your help line number to provide a hotel room, they said shortly we'll arrange a hotel and send you by taxi. No one was call me back. I was waited up 8.30 night actual check in time is 12.00 Noon, but 8.30 hours i faced unexplained trouble and suffering. I got a room in 3 star hotel at around 9pm. Today again i was tried to explain and put a complaint against this issue by help line phone number. They we're not at all in position to listen my words, Ankitha and some other guy was told me when i said due this cheating and worst service i'll approach court for legal action against cleartrip. Simply the said You can approach. This is my final mail to you due to this cheating a customer without having a business agreement with a hotel collecting money, issuing Confirmation voucher, wasting my most important and valuable time in searching other accommodation, who are working under cheating company even not in position take complaint of a sufferer. It should not repeated to anybody, I won't leave your company, be ready to meet in the court for facing a maximum punishment.

Ticket for ID no: [protected] cancelled on 12th Dec'15. False commitment is being given by customer care, that the refund will be paid within six to seven days to the credit card account. After serious follow up no refund amount received till date 27.12.15.

I wish to make a complaint about the non availability at hotel Couple's Paradise at Mount Abu booked on 24 Dec 15 with reference to the Cleartrip ID [protected]. Upon reaching at the hotel, the hotel staff mentioned it as the Cleartrip fault. Though they have provided a room for me at another hotel but it's bed was not up to the standard to sleep. The hotel staff where we stayed at was not enough hospitable for us and they didn't gave me a bill for my stay. I request a refund for my amount for the inconvenience caused to me and my family due to the inappropriate service. Thank you Sushil Kumar

Dear Sir, I regret to mention that I was extremely disappointed to be told by my daughter that after confirming her booking "Booking voucher for Dadhikar Fort, Alwar, Rajasthan, India -- Trip ID [protected]" they were told that NO ROOMS are available. The important point is that these were two girls travelling alone in an area where no other accommodation was available. I would definitely be taking up this issue in the Consumer Forum and with the media as deemed fit to highlight the dangers of booking with an organisation which is especially unsafe for women travelers. Colonel NK Gahlaut (Retd)

Trip ID: [protected] Booked a flight DXB-MNL SQ495 MNL-DXB SQ919 1, 894.48AED I ask cleartrip if I can get a refund if ever I would cancel it. They told me YES but it depends on the airline policy. I called the Singapore Airlines and ask the same question, they told me I can get the unused taxes of 1, 295aed. I have this document in email conversation. Now I ask cleartrip to cancel my flight and ask for a refund (Date: Nov 18, 2015). I waited patiently till I got my refund details Dec 9, 2015 but to my surprise it is only 55dhs. Who in the right mind will cancel a flight worth 1, 894.48 aed knowing you'll get 55dhs? I ask again the cleartrip to fix my dispute. They are pointing fingers to Singapore Airline although I have called several times the airline and they are saying that Cleartrip has to do some explanation and why they did not refund the unused tax and fees. Cleartrip has not given me any help but headaches. Customer support is very poor, everytime I call I need to tell them the whole story. No one is handling my case seriously. I need help.I 'am not asking for 100% refund i only wanted what is due.

I booked room for today(25 december 2015) till 28 secember 2015, through mobile app of cleartrip, Now hotel guys are telling rooms are not available.I tried to contact customer care of cleartripbut they are not responding.

I have cancelled my booking through cleartrip ID [protected] today on[protected] . I have send several mails and i am also trying to contact support service but i am not getting any response. My cancelaation has been done with zero refund. I want to say that my booking was done on[protected] and the hotel on[protected] had cancelled my booking of Ac cottage room to two different rooms It was not accepatable to me i told them to send me the confirmation mail they did not responded . I was not sure wether they will give me any room or not and hence i cancelled my booking through cleartrip. I am not getting any refund my issue is that why I have been penalised for the cancellation done by the hotel when they are not able to support their booking. Dr Amaresh Kumar

I cancelled my flight ticket from banglore to delhi on 5th december 2015. but they not refund my money. still i did n't get my refund of my trip id #[protected] kindly i need my refund

Trip id [protected] and voucher no is 7094080. Hotel sree krishna kolkotta. Booked a room through cleartrip and paid the fare but on arrival of the hotel they say no room available. Had to check in at another hotel. I need the refund

DATE[protected] Client - Clear trip [protected] Description - i book the hotel room from clear trip while check-In hotel told they already blocked Clear trip, how you are able to book the room and dint allow me to stay in hotel, I had paid in advance. i was help less at night and have no place to go. i called them 5 times but no response .