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ClearTrip Complaints & Reviews

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S
Satyakam Rath
Oct 26, 2015
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Address: Mumbai City, Maharashtra
Website: www.cleartrip.com

Hi, 1. On 25th July 2015, I booked my international flight tickets from Johannesburg via Abu Dhabi to Bangalore (Cleartrip ID "[protected]" PNR "HEAEHY") for two passengers and another ticket from Bangalore to Bhubaneswar (Cleartrip ID "[protected]" PNR "M3R7HY" ) for 2 passengers 2. I get the below e-mail from Etihad Airways on 7th Oct 2015 (Wednesday) where basically the entire itinerary is messed up and of no use to me as I have catch another flight after reaching Bangalore 3. Hence, I got in touch with Cleartrip.com call center with my grievance to which I was suggested to wait for 1 day so that they can let me know which alternate flight tickets is feasible 4. On 8th Oct 2015 (Thursday), I do get a call from Cleartrip stating that there is an alternate ticket option for Johannesburg to Bangalore via Abu Dhabi, however it is for 20th Nov 2015 and NOT 19th Nov 2015; and this flight would reach Bangalore on 21st Nov at around 8:35 hrs IST. However, this international flight ticket would take around 5-7 days to process and I was assured that Cleartrip.com would definitely take care of the tickets. To this, I was forced to shift my domestic flight from 20th Nov to 21st Nov 2015 and I had to pay an extra sum of around Rs. 13, 500 for the same and I did get my Bangalore to Bhubaneswar ticket. 5. On 15th Oct 2015 (Thursday), when I still didn't get my tickets I called up Cleartrip.com call center again and I was told it will take an additional 3-4 days 6. On 20th Oct 2015 (Monday), I raised support case # 13855225 and as per Cleartrip.com rules, they should have got back to me within 24 hrs. However no luck again ! ! 7. I got in touch with Cleartrip.com again on 21st Oct 2015 and I was again told that the tickets will be release on 26th Oct 2015 (Monday) as there were holidays, etc, however that didn't happen :( 6. Today, it's been 3 weeks since I reported the anomaly in the flight itinerary and I still don't have any tickets for Johannesburg to Bangalore via Abu Dhabi flight. Having said so, this is causing me a great deal of ordeal/hassle and going by the criticality of the flight and still not having proper tickets has caused great deal of frustration and consumed my time. Please address the same. Please refer to the following: Case #[protected]New) Case #[protected]Old)
ClearTrip customer support has been notified about the posted complaint.
Still no tickets :-( :-O
Got the following response from Cleartrip. But still no tickets :(

On Sat, Oct 31, 2015 at 7:20 AM, E-care Customer Support wrote:
Hi,

Thank you for writing to us regarding your flight reservation under Trip ID:[protected].

We apologize for the delay in replying to your e-mail and also for the inconvenience caused to you.

We wish to inform you that we have forwarded your mail to our ticketing department for alternate option.

We shall get back to you within next 3-4 working days.

We appreciate your patience and cooperation in this matter.

The change in flight scheduling is the sole discretion of the airline and Cleartrip does not have any control over the same.

If you require any further assistance, please write to us at [protected]@cleartrip.com.

Thank you for choosing Cleartrip for your travel needs.

Regards,

Kanchan Mhatre
Customer Service Executive
Cleartrip Customer Care
www.cleartrip.com
After much hassles, I received the tickets. What startled me the most is that the Airways in question didn't promptly send across the revised itinerary after the change was done. Also, Cleartrip's interaction with the Airlines was an altogether cumbersome process. Such communication between Cleartrip and the airlines needs to improve to minimize Customer Ordeal. I will still recommend Cleartrip to my friends because of the awesome and responsive website and the competitive pricing. However, such issues come as a blot and minimizes customer confidence. Kindly come up with stronger internal processes.
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    vasu69
    from Delhi, Delhi
    Oct 24, 2015
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    Address: 531163
    Website: www.cleartrip.com

    Iam Srinivasarao from the locality of vizag, as i've booked a room in hotel haritha mayuri resort, Araku for 18 october...through CLEARTRIP...and u hav mentioned my checkin time on 18 october 2015..when i went there with my family and showed ur trip id and a vochour they didnt allowed us, we asked them to check whether our room is reserved or not...and after waiting for more than 2 hours (asking all the rececptionists) they finally concluded no room is booked on the name of yours...my holiday, enjoyment, happiness time, travelling charges, and my room booking charges were lost...totally iam disturbed as i came with my family...ive booked few days bofore the journey and after cash withdrawel from my account..u hav also mentioned me .""Your delightning pillows are wating for you"" ..U HAVE'NT informed me whether it is cancelled or not...when i was at that hotel and calling ur customer support the recorded voice is asking to press the number and directions ..ive gone through that and a simple music was playing in the background with no help..WORST SERVICE BY YOU...iam totally cheated by your service ..so i've took a stamp from that hotel and dropping my complaint in the consumer court...then a call came to me regarding my booking...and in that call they r telling that they will give my money...but what about my happiness and holidays with my family and my travelling charge, food charges...WORST SERVICE CLEARTRIP...
    ClearTrip customer support has been notified about the posted complaint.
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      praveen567
      Oct 20, 2015
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      Website: www.cleartrip.ae

      My name is praveen i am working in abu dhabi i booked a ticket from cleartrip.ae for the date on 21-10-15 . due to some emergency i want to extend my ticket but. while talking to customer service they were charging me more then of my ticket. i was shocked to hear .even i call them before 10 days of my journey . i have very bad exprience with cleartrip now i have to travel on 29-10-15 but no response from them till now. really i am hurted a lot .i will never recommend my friends to booked ticket from cleartrip because i dont them to suffer like me my trip id is[protected]. even customer service was talking rude to me.
      ClearTrip customer support has been notified about the posted complaint.
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        yashv123
        from Mumbai, Maharashtra
        Oct 19, 2015
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        Address: Mumbai City, Maharashtra
        Website: cleartrip.com

        I booked a ticket for two adults for sector lucknow - Jodhpur via delhi for 6th feb and return on 7th feb same route. This was done on my mobile app. On getting confirmation i saw that the return sector was wrongly booked as Jodhpur - lko via Mumbai instead of del and that too after an overnite halt. I immediately called up Cleartrip and informed them that maybe by mistake i chose wrong option and since its only a mistake am informing them within ten minutes of my booking. But they made me pay Rs 6000/- extra apart from difference in Airline charges which i felt was unfair since i had informed them immediately. They say that this charge is an Airline charge and cannot be refunded. If this is the case then i will advice all not to use their Mobile app or make online bookings because we have to pay heavily for small mistakes. I shall in fact prefer to book thru Agents in my city since that would be safer. I will request for a refund of this amount.
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          Ipsa Yadav
          from Meerut, Uttar Pradesh
          Oct 15, 2015
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          Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

          Worst experience ever had with clear trip. have booked my flight on 11th of Sept'15 from Mumbai to Delhi through Smartbuy HDFC portal and i was suppose to travel on 21st of Sept'15. where have never received my flight ticket and the amount of 3315 got debited from my account. and, when tried approaching Clear Trip they said they haven't received my transaction and HDFC says transaction got cleared and the amount is not credited in my account till date. Now tell me where the amount has gone. never ever expected such kind of pathetic service from Clear Trip.
          ClearTrip customer support has been notified about the posted complaint.
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            fayi06
            from Palghat, Kerala
            Oct 13, 2015
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            Address: Mumbai City, Maharashtra
            Website: cleartrip.com

            I booked a flight ticket to Mumbai on cleartrip. Total price was 2800. The flight was supposed to be on 7th Oct 2015. I cancelled my ticket on 5th oct. They did not refund anything, also they took 200 Rs extra for cancellation charges.

            Requesting a Full Refund. Below email was from their customer Support.

            "Hi,

            Thank you for writing to us for flight reservation against your Trip ID : [protected].

            We apologize for the delay in replying to your e-mail and also for the inconvenience caused to you.

            Please find below the break-up of charges which are deducted:-

            1. Airline cancellation charges of 106% base fare will be deducted per passenger per sector( Base fare is: 2, 400+106%(144) = 2544/-.
            2.Cleartrip cancellation charges of Rs. 250/- per passenger per sector.
            3.Convenience fee of Rs. 200/- is non refundable upon cancellation.

            Kindly note the cancellation penalty is higher then the paid amount.

            Hence, we regret to inform you that, no refund shall be applicable from our end.

            For further assistance, please write to us at [protected]@cleartrip.

            Thank you for choosing Cleartrip for your travel needs.

            Regards,
            Ajay Bhandari,
            Customer Service Executive
            Cleartrip Customer Care
            www.cleartrip.com."
            Very Unprofessional service from Cleartrip
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              V
              vanna345
              from Mumbai, Maharashtra
              Oct 9, 2015
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              Address: Mumbai City, Maharashtra, 400026
              Website: ClearTrip

              My trip number isTrip ID : [protected] My PRN number isK7WLQZ Name: Vanna Vakharia I booked my flights from Mumbai to Goa and return on 8th October 2015 for Wednesday 21st October returning on Sunday 25th October 2015. When I received my confirmation I received email saying my flight is reserved for 25th October and coming back on 28th October. I travel frequently through international airlines and always book my flights online. I totally understand the technicality of checking everything before paying which I did with this transaction. I spent nearly two hours on the phone with cleartrip customer service agents to help me sort out the issue. They were very unhelpful and did not want to listen. I called them and requested to cancel my flights within within 5 minutes of the booking and they said I did not have any cooling off period to withdraw my transection. On the other hand SpiceJet customer service agents were very polite but were not able to sort out my issue. I paid Rs 16209:oo and only received Rs 2262 from ClearTrip. I understand there was a genuine error on the website entering the wrong dates. I also believe that I have a right for a full refund. I would really appreciate if I can get some support to resolve this issue.
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                akviswa
                Oct 5, 2015
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                Address: Nilgiris, Tamil Nadu
                Website: Cleartrip. com

                I booked my stay for my family from Oct 1to 3rd Oct in hotel Preethi classic towers, Ooty, tamilnadu in Cleartrip.com and they deducted the money and send a email confirmation with the details of hotel stay. I do called the hotel and asked for room number they told it will be allotted on the check-in time. So I thought all are set ready On the check-in day I went to the hotel... They told there is no room booked in your name so get-out. I don't have words to explain my difficulty... Called the Cleartrip people ... They told it a miss communication.. We will talk n get u the room... I waited they did not call back for hours... Then I called them... They told the trade mark reply... We are sorry... Then they promised for alternate stay... Again they never turned up... I called them and as usual trade mark reply... We are extremely sorry... There is no hotel available...
                ClearTrip customer support has been notified about the posted complaint.
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                  Tirupati Padhy
                  from Delhi, Delhi
                  Oct 4, 2015
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                  Address: Mumbai City, Maharashtra
                  Website: www.cleartrip.com/

                  My trip ID is [protected].I booked the hotel on 1st October for 2 rooms.They confirmed the booking and then I started my journey.I was about to reach the destination and I got a message that my hotel booking has been cancelled.As soon as I got the message I called the Customer Care.1st they started saying that I have made the cancellation and after So many arguments they accepted that they have made it mistakenly.It was almost 7 PM.The convo. started @2PM.Hotel checkin time was 12:00PM.Then there was a manager named (AJIT) assisted me saying that he will book me another hotel and I agreed and once I reached that hotel and called up that guy he didn't pick my call.Then again I contacted customer care and it was almost 7PM.They said they can't help me.This is nothing but a fraud.I am totally disappointed with cleartrip and I would suggest never ever book from cleartrip.
                  ClearTrip customer support has been notified about the posted complaint.
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                    Kanishka Shaw
                    Oct 4, 2015
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                    Address: Mumbai City, Maharashtra
                    Website: www.cleartrip.com

                    Cleartrip booking ID - [protected]. I booked Calangute Residency, Goa, India through cleartrip.com for Vacation purpose on 24.09.2015 (from 23.10.2015 to 26.10.2015.) for 3 nights & 4 days @12000 .The payment has been done through Net Banking (State Bank Of India, Transaction Reference : CCACI1CIR642IG0ASUMMK5) But for some personal reasons i have to cancel my hotel booking on 28.09.2015. Now they are not refunding any money . All the mail communications are attached as images with this complaint & also SBI transaction proof Is attached.
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                    ClearTrip customer support has been notified about the posted complaint.
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                      Sujoy Dalal
                      Oct 1, 2015
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                      Address: Bangalore, Karnataka
                      Website: cleartrip.com

                      Cleartrip booked a hotel for me and also send me a confirmation voucher however the hotel and room was not confirmed by the provider ZO Rooms. ZO rooms says availability problem and clear trip says hotel dont have room. In between I am trying calling all across for the last 3-4 hours and it has been painful experience. Not sure if one agent should be allowed to advertise in another agents portal. I understood I have paid money to cleartrip but does not saw any accountibility from them. I blocked my money in between and am not sure what will happen. Also, the complete long weekend plan was spoit by cleartrip.
                      ClearTrip customer support has been notified about the posted complaint.
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                        Avishek Gupta Roy
                        Sep 30, 2015
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                        Address: Birbhum, West Bengal
                        Website: www.cleartrip.com

                        I have booked ( Cleartrip Trip ID: [protected] ) a room for 3 Adults and 1 child and from 02-Oct-2015 to 04-Oct-2015 at Prokriti Bon Hotel, Shantiniketan, West Bengal with breakfast. Cleartrip confirmed me the booking on that and send me all the required vouchers over email immediately after my booking on 28-Sep-2015 Monday. Just out of curiosity and to me on the safe side, since I am travelling with two ladies and one child, I called up the hotel to confirm my reservation. To my surprise The hotel told me that Cleartrip had acted on their own and book me the room without their consent when they did not have any room available. I immediately contacted Cleartrip with this information and they told me that I would get a resolution shortly and that they are escalating my case. After that 6 calls were made by me all with the response that an illusive concerned team will get back to me (Point to remember here is that these calls are excruciatingly long because of the hold time. I recorded a few of these calls which I made from my mobile one of them raging to 20 mins of wait time after which I dropped off). The last with them when I insisted that I get connected immediately, I was connected to someone beyond a call center (Probably from booking) by the name of Ritesh. To my surprise even he informed me that he needs to get the response from the concerned team and after some talking with him he got me options of two hotels, which were once again a low quality property. One had a horrible trip adviser rating and the other had only one rating. Very clearly I refused both properties. I also informed the guy that I am ready to pay a Rs.1000 extra in case a better property is available. I was also ready to let the breakfast go away. *** Here comes the bigger pain in the call, A guy who calls himself a Marketing manager who from the word go was arrogant enough for me not to deal with Cleartrip again. This guy comes on the call and simply indicates with an attitude "This is what you get, take it or Leave it". What was even more shocking is, when I mentioned "what if I had not called the hotel or you guys and landed their as per the booking, he replied "you have not done that, that is what could have happened in future". After having faked my booking he still had the guts to talk to me in such an arrogant tone. So much so that he even shouts at me saying, "I do not want to talk to people like you" and advice the booking guy to take this conversation over email. To make the experience even worst he simply hangs up after shouting on me." This is the worst customer service I have ever seen even when they have made a mistake. I would definitely want to see to the end of this through the consumers forum for punitive action unless I am given a acceptable alternative.
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                          Avishek Gupta Roy
                          Sep 30, 2015
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                          Address: Birbhum, West Bengal
                          Website: www.cleartrip.com

                          I have booked ( Cleartrip Trip ID: [protected] ) a room for 3 Adults and 1 child and from 02-Oct-2015 to 04-Oct-2015 at Prokriti Bon Hotel, Shantiniketan, West Bengal with breakfast. Cleartrip confirmed me the booking on that and send me all the required vouchers over email immediately after my booking on 28-Sep-2015 Monday. Just out of curiosity and to me on the safe side, since I am travelling with two ladies and one child, I called up the hotel to confirm my reservation. To my surprise The hotel told me that Cleartrip had acted on their own and book me the room without their consent when they did not have any room available. I immediately contacted Cleartrip with this information and they told me that I would get a resolution shortly and that they are escalating my case. After that 6 calls were made by me all with the response that an illusive concerned team will get back to me (Point to remember here is that these calls are excruciatingly long because of the hold time. I recorded a few of these calls which I made from my mobile one of them raging to 20 mins of wait time after which I dropped off). The last with them when I insisted that I get connected immediately, I was connected to someone beyond a call center (Probably from booking) by the name of Ritesh. To my surprise even he informed me that he needs to get the response from the concerned team and after some talking with him he got me options of two hotels, which were once again a low quality property. One had a horrible trip adviser rating and the other had only one rating. Very clearly I refused both properties. I also informed the guy that I am ready to pay a Rs.1000 extra in case a better property is available. I was also ready to let the breakfast go away. *** Here comes the bigger pain in the call, A guy who calls himself a Marketing manager who from the word go was arrogant enough for me not to deal with Cleartrip again. This guy comes on the call and simply indicates with an attitude "This is what you get, take it or Leave it". What was even more shocking is, when I mentioned "what if I had not called the hotel or you guys and landed their as per the booking, he replied "you have not done that, that is what could have happened in future". After having faked my booking he still had the guts to talk to me in such an arrogant tone. So much so that he even shouts at me saying, "I do not want to talk to people like you" and advice the booking guy to take this conversation over email. To make the experience even worst he simply hangs up after shouting on me." This is the worst customer service I have ever seen even when they have made a mistake. I would definitely want to see to the end of this through the consumers forum for punitive action.
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                            Shenaz ReHab
                            from Mumbai, Maharashtra
                            Sep 30, 2015
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                            Address: Mumbai City, Maharashtra
                            Website: cleartrip.com

                            My amount has been deducted for 6-7 bookings but not got single booking confirmation . you ppl deduct money and run your business ( rolling ), what if a person has only minimum amount in his bank to book ticket u ppl just deduct and send msg we will refund your amount after 15 days, so till then u want us to wait for our money which is robbed by you ppl by cleartrip and wen we get our refund amount then after that we shud book tickets ( k chalo abhi clear trip amount bhejega uske baad travel karenge, chahe koi marr gaya ho, imp kaam nikal gaya ho, impotant commitments chale gaye ho )
                            ClearTrip customer support has been notified about the posted complaint.
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                              rosymenezes
                              from Mumbai, Maharashtra
                              Sep 29, 2015
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                              Address: Mumbai City, Maharashtra
                              Website: Cleartrip

                              I need to let people know to not use the Cleartrip App as I had tried making airline ticket booking via their App on 28th Sept at 11am for sector IXC to BOM for 3 persons for travel on 30th Sept and after entering Credit Card details and password I got an error message saying "Sorry we're unable to complete this request. Start over" obviously I didn't think that the tickets were already booked and that there was some technical error with the App and that I should try again. I did try again and after entering the Credit Card details the second time I again got the same message, "Sorry we're unable to complete this request. Start over", By this time I was fed up and just got out of the App and then in my mail there are 2 trip ids [protected] and [protected] with a double charge on the credit card for Rs.13434/- . Why would anyone make 2 ditto bookings and pay twice the amount??? I immediately contacted their Customer Support and spoke to Ms. Aboli that asked her for the entire refund. She initially was hesitant to comment that there could be an error and said that one needs to wait for an hour for confirmation. How ridiculous this was!! I then wrote an email to the customer support asking for the entire refund and sent them the screen shot of the second booking error message as I didn't think it necessary to save the first screen shot. Today I have received a reply from Ankita Sawant, Customer Service Executive that since the screen shot provided was for the second booking which was 8 mins later than the first one, they cannot provide the entire refund. Cleartrip needs to get their faulty App working and not cheating people of their hard earned money. I would go out and let people know that they shouldnt use the Cleartrip Mobile App. Disappointed Customer.
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                                subhrogupta
                                from Mumbai, Maharashtra
                                Sep 23, 2015
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                                Address: Chennai, Tamil Nadu

                                Derived Table: Reliability_FDEG_Intl_Std_Days select @Prompt('Fiscal Month', 'N', , mono, free) as fiscal_mth_nbr, @Prompt('Fiscal Year', 'N', , mono, free) as fiscal_yr_nbr, cmnth.true_std_delv_days as true_std_delv_days, -- Mod cmnth.adf as cmnth_adf, cmnth.adt as cmnth_adt, case when sum(cmnth.adt)0 then sum(cast(cmnth.adf as decimal(18, 6)))/sum(cast(cmnth.adt as decimal(18, 6))) else 0 end as cmnth_failure_rate, case when sum(smpr.b_adf) is null then 0 when fiscal_yr_nbr = 2012 then 0 else sum(smpr.b_adf)-cmnth.adf end as cmnth_yoy_adf_diff, -- mod cmnth.ytd_adf as cmnth_ytd_adf, cmnth.ytd_adt as cmnth_ytd_adt, case when sum(cmnth.ytd_adt)0 then sum(cast(cmnth.ytd_adf as decimal(18, 6)))/sum(cast(cmnth.ytd_adt as decimal(18, 6))) else 0 end as cmnth_ytd_failure_rate, case when sum(smpr.b_ytd_adf) is null then 0 when fiscal_yr_nbr = 2012 then 0 else sum(smpr.b_ytd_adf)-cmnth.ytd_adf end as cmnth_ytd_yoy_adf_diff from ( select case when true_std_delv_days 5 then 5 -- when true_std_delv_days is null then 'NA' else true_std_delv_days end as true_std_delv_days, sum(case when dates.bus_days0 then cast(failures as decimal(18, 6))/cast(dates.bus_days as decimal(18, 6)) else 0 end) as adf, sum(case when dates.bus_days0 then cast(base as decimal(18, 6))/cast(dates.bus_days as decimal(18, 6)) else 0 end )as adt, sum(case when ytd_dates.bus_days0 then cast(ytd_failures as decimal(18, 6))/cast(ytd_dates.bus_days as decimal(18, 6)) else 0 end) as ytd_adf, sum(case when ytd_dates.bus_days0 then cast(ytd_base as decimal(18, 6))/cast(ytd_dates.bus_days as decimal(18, 6)) else 0 end) as ytd_adt group by 1 from ( select true_std_delv_days, sum(case when period_nbr=@Prompt('Fiscal Month', 'N', , mono, free) and failure_flg=1 then shpmt_qty else 0 end) as failures, sum(case when period_nbr=@Prompt('Fiscal Month', 'N', , mono, free) and base_flg=1 then shpmt_qty else 0 end) as base, sum(case when failure_flg=1 then shpmt_qty else 0 end) as ytd_failures, sum(case when base_flg=1 then shpmt_qty else 0 end) as ytd_base from fxgnd_il_ots_sdl_dly_summ where period_nbr5 then 5 --when true_std_delv_days is null then 'NA' else b.true_std_delv_days end as b_true_std_delv_days, case when bdates.bus_days0 then cast(b.ab_failures as decimal(18, 6))/cast(bdates.bus_days as decimal(18, 6)) else 0 end as b_adf, case when bdates.bus_days0 then cast(b.ab_base as decimal(18, 6))/cast(bdates.bus_days as decimal(18, 6)) else 0 end as b_adt, case when bytd_dates.bus_days0 then cast(b.ab_ytd_failures as decimal(18, 6))/cast(bytd_dates.bus_days as decimal(18, 6)) else 0 end as b_ytd_adf, case when bytd_dates.bus_days0 then cast(b.ab_ytd_base as decimal(18, 6))/cast(bytd_dates.bus_days as decimal(18, 6)) else 0 end as b_ytd_adt from ( select s.true_std_delv_days, sum(case when s.period_nbr=@Prompt('Fiscal Month', 'N', , mono, free) and s.failure_flg=1 then s.shpmt_qty else 0 end) as ab_failures, sum(case when s.period_nbr=@Prompt('Fiscal Month', 'N', , mono, free) and s.base_flg=1 then s.shpmt_qty else 0 end) as ab_base, sum(case when s.failure_flg=1 then s.shpmt_qty else 0 end) as ab_ytd_failures, sum(case when s.base_flg=1 then s.shpmt_qty else 0 end) as ab_ytd_base from fxgnd_il_ots_sdl_dly_summ s where period_nbr
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                                  muthuelango
                                  from Chennai, Tamil Nadu
                                  Sep 22, 2015
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                                  Website: www.clear trip.com

                                  I have booked a ticket Trip ID [protected] for chennai to cochin and return via clear trip in spice jet for 20th and 21st sep respectively . This ticket had to be cancelled due to some change in schedule .The 50% of ticket amount is laredy deducted by air lines and another Rupees 250 per ticket is being deducted by clear trip per ticket for cancellation and 350 rupees per ticket for processing fees per ticket . Almost 50% of the refund is taken away by clear trip in form of cancellation and processing fee, Net i got a refund of 20% of the ticket fare which is very unfair . This is nothing but day light robbery by clear trip . This is unfair trade practice and putting customers to hard ship .please ensure that the double charges are avoided and entire refund recieved from airlines is paid to me . If this can not be done this will be my last booking done in clear trip and in future i will use other sites . My mail id is [protected]@onida.com and contact number is [protected]
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                                    indirakandpal
                                    from Gobardanga, West Bengal
                                    Sep 20, 2015
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                                    Address: Mumbai City, Maharashtra
                                    Website: clear trip.com

                                    I did a reservation in air India from Guwahati to Delhi, PNR H481E, transaction no.[protected], for 17 Oct, whereas the ticket showed 28nov. On enquiring I was asked to wait for 24 hours, the problem was not resolved after 24, 48, 72 hours on repeated calling the customer care, I was being asked to wait, each time I would call the officer wanted complete information. I am highly disappointed finally I got the ticket cancelled with loss of Rs 2000/ I hope the refund amount comes back to my account now.
                                    Highly disappointed with clear trip customer care
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                                      Uttang
                                      from Bengaluru, Karnataka
                                      Sep 17, 2015
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                                      Address: Bangalore, Karnataka

                                      I have booked 2 tickets thru cleartrip on 16.09.15 TripId: [protected] foe which I was charged 49, 571.00 however today the same sector n dates are available at 43, 500.00 also I have booked one more ticket tripid: [protected] for which I was charged 85, 891 however for the same tickets cleartrip is charging 79, 450.00 again a diff of 6, 000.00
                                      In total cleartrip has charged me 12, 000 excess for the tickets booked thru then when todays fare is lower. I feel this is clear unfair method adopted by cleartrip and action should be taken against them for cheating customers.
                                      Sep 17, 2015
                                      Updated by Uttang
                                      This complain is against Cleartrip.com
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                                        Mustafa Reza
                                        from Mumbai, Maharashtra
                                        Sep 9, 2015
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                                        Address: Mumbai City, Maharashtra

                                        Traveler(s) Information: AHMED, MUSAB MR Date Dep Time From To Flight No. Terminal Airline Status 27Aug2015 23:55 GOA MUMBAI G8 - 380 GOAIR Confirmed E-Ticket Numbers Booking Reference: S62SGO Date of Booking: Thu-27Aug2015 11:48 Receipt and Itinerary as of Thu-27Aug2015 17:19 i have booked this ticket throughy paytm n i am supposed to get 15% refund in my paytm wallet but cleartrip didnot deposited that amount in my wallet. please try to refund that amount in my wallet. my trip id for cleartrip is [protected]
                                        ClearTrip customer support has been notified about the posted complaint.
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