ClearTrip Complaints & Reviews

I had the worst kind of experience with Cleartrip. I booked a ticket using Cleartrip App and my account was debited with the amount but the ticket was not booked. I called in to checkwith HDFC PayZapp executive and they replied me that the amount was successfully transferred from their end and provided me with the below details: Acquiring Reference No:74799205323000037706822 Merchant Reference No:37755012 When I called the cleartrip executives they said that the transaction was declined as they haven't received the amount and provided Trip ID: [protected]. The amount would be auto reversed within 5-7 Working Days depending on the bank. This is the height of ignorance and both the parties (bank and cleartrip)are trying to shift their liability on each other. My only question to this is I have to travel within these 3-4 days and I had no finance to buy the air tickets again. Who is responsible in this case. The parties even though belonging to the customer service industry are not willing to respond to the e-mails and are not ready to co-operate. Cleartrip charges Rs.250 as a service charge for booking flight ticket so if you are charging aren't you liable for it .I am also unable to understand While deducting the amount it didnt took 5-7 days, it just took few microseconds now to get it refunded I have to wait for 5-7days. If this issue is not resolved immediately I will take it to consumer forum and social websites. And I will ensure that all the people in my circle won't be availing any further service from ClearTrip.

Hi

Please note that I had made a reservation for 24th Oct 2015, in Hotel
Saraswati at Mount Abu through the clear trip online portal ( Clear Trip
ID [protected]). Since I had the confirmed voucher from clear trip so I
reached Mount Abu with my family in the morning hours. However, the same
morning I was informed that the booking was cancelled and that I will be
either getting the full refund or else Cleartrip would be making an
alternate arrangement for my stay in Mount Abu. After calling up the
customer care several times, I was told at 4 o' clock in the afternoon that
an alternate arrangment was made in Hotel Udaigargh. But when I went for
check in, I found out that it was a below standard property with an
inappropriate location and hence not suitable for my family stay. Hence I
again called up the customer care and requested them to cancel my earlier
hotel booking and give me the refund. The customer care executive told me
that he would be canceling the booking and process the refund but for
that I need to hold on with the call so that he would do the needful. I
hold onto the call for more than 15 mins but the concern person didn't
reverted back. I called up customer care several timed after this but no
one helped me with the refund.

Hence I hereby request you through Email to cancel the bookings and help me
with the refund. It was a very harassing experience with cleartrip but I
hope that the refund process would be hassle free.

With Regards,
Akash Khandelwal
Mob [protected]
[protected]

Trip Id: [protected] Booked a multi city ticket over CT... Chennai Kolkata, Kolkata to Agartala and Agartala to Chennai - for three persons. Cancelled the second person ticket completely after getting a split PNR from the airline as per the advise of the clear trip executive. The third person ticket of Agartala to Chennai was rescheduled as Kolkata to Chennai with the airline and also received a ticket from them. But after several days, the refund was not received. Called the airlines and they told that I have to talk to the CT people. Spoke to them and they said that I have to cancel with them also. I repeatedly told them about the rescheduling of the Agartala to Chennai as Kolkata to Chennai and told them I have a separate ticket now and the cancellation with them should not affect this confirmed new ticket. Based on the advise of the supervisor, I cancelled the Agartala Chennai PNR. But to my shock, the new Chennai Agartala rescheduled ticket has been cancelled and intimation received from airline. Called to find out the reason-again was told to contact CT. When I contacted them, they are not able to give any proper response though I called them several times. Call back was promised. But no one bothered to call me back. Causing unnecessary loss and mental agony. I had to do the booking again with the airline. But because of the negligence of CT, I am loosing money. Planning to take them to the consumer court. ...[protected]

‎ClearTrip‬ site nowhere indicates if you're booking a hand baggage only flight. You only find out after you pay & get the e-ticket.Even after informing this to customer care & them confirming this is a technical error (after denying for the longest time initially), no action has been taken for the last 2 weeks, since I reported this issue. Please note the 'technical error' also has still not been rectified on the website either let alone ClearTrip reverting to me with a solution. I refuse to travel on a 'hand baggage only fare' and pay extra to check in my luggage because of technical error on the portal.

I have done one transaction for booking train ticket on 19th October 2015, money got debited from my account but ticket was not booked, I asked for refund but till now they have not done, now they are blaming IRCTC for delay Trip number [protected]. Please do the needful

I had been cancelled my air ticket on jetairways of Amount Rs.9082 but the refunding amount credited to the bank is only Rs.682..I am not getting a satisfactory reason for this low amount...while I called the costumer support help line the told me that it was anon refundable ticket...while I booked through my mobile it was not mentioned that is a non refundable ticket.

I made a booking on cleartrip on 18 sep 2015 - but it never reflected with hotel - hotel says we dont have any booking from cleartrip - since 2 months i am continuously chasing cleartrip - but this people never revert back - they only have one answer we will call back and no one ever calls back - this is disgusting - no one is bothered ther - no matter how many calls you do - this is the second booking and i am facing the same problem - can anyone help me to take legal action against them

Hi, 1. On 25th July 2015, I booked my international flight tickets from Johannesburg via Abu Dhabi to Bangalore (Cleartrip ID "[protected]" PNR "HEAEHY") for two passengers and another ticket from Bangalore to Bhubaneswar (Cleartrip ID "[protected]" PNR "M3R7HY" ) for 2 passengers 2. I get the below e-mail from Etihad Airways on 7th Oct 2015 (Wednesday) where basically the entire itinerary is messed up and of no use to me as I have catch another flight after reaching Bangalore 3. Hence, I got in touch with Cleartrip.com call center with my grievance to which I was suggested to wait for 1 day so that they can let me know which alternate flight tickets is feasible 4. On 8th Oct 2015 (Thursday), I do get a call from Cleartrip stating that there is an alternate ticket option for Johannesburg to Bangalore via Abu Dhabi, however it is for 20th Nov 2015 and NOT 19th Nov 2015; and this flight would reach Bangalore on 21st Nov at around 8:35 hrs IST. However, this international flight ticket would take around 5-7 days to process and I was assured that Cleartrip.com would definitely take care of the tickets. To this, I was forced to shift my domestic flight from 20th Nov to 21st Nov 2015 and I had to pay an extra sum of around Rs. 13, 500 for the same and I did get my Bangalore to Bhubaneswar ticket. 5. On 15th Oct 2015 (Thursday), when I still didn't get my tickets I called up Cleartrip.com call center again and I was told it will take an additional 3-4 days 6. On 20th Oct 2015 (Monday), I raised support case # 13855225 and as per Cleartrip.com rules, they should have got back to me within 24 hrs. However no luck again ! ! 7. I got in touch with Cleartrip.com again on 21st Oct 2015 and I was again told that the tickets will be release on 26th Oct 2015 (Monday) as there were holidays, etc, however that didn't happen :( 6. Today, it's been 3 weeks since I reported the anomaly in the flight itinerary and I still don't have any tickets for Johannesburg to Bangalore via Abu Dhabi flight. Having said so, this is causing me a great deal of ordeal/hassle and going by the criticality of the flight and still not having proper tickets has caused great deal of frustration and consumed my time. Please address the same. Please refer to the following: Case #[protected]New) Case #[protected]Old)

Iam Srinivasarao from the locality of vizag, as i've booked a room in hotel haritha mayuri resort, Araku for 18 october...through CLEARTRIP...and u hav mentioned my checkin time on 18 october 2015..when i went there with my family and showed ur trip id and a vochour they didnt allowed us, we asked them to check whether our room is reserved or not...and after waiting for more than 2 hours (asking all the rececptionists) they finally concluded no room is booked on the name of yours...my holiday, enjoyment, happiness time, travelling charges, and my room booking charges were lost...totally iam disturbed as i came with my family...ive booked few days bofore the journey and after cash withdrawel from my account..u hav also mentioned me .""Your delightning pillows are wating for you"" ..U HAVE'NT informed me whether it is cancelled or not...when i was at that hotel and calling ur customer support the recorded voice is asking to press the number and directions ..ive gone through that and a simple music was playing in the background with no help..WORST SERVICE BY YOU...iam totally cheated by your service ..so i've took a stamp from that hotel and dropping my complaint in the consumer court...then a call came to me regarding my booking...and in that call they r telling that they will give my money...but what about my happiness and holidays with my family and my travelling charge, food charges...WORST SERVICE CLEARTRIP...

My name is praveen i am working in abu dhabi i booked a ticket from cleartrip.ae for the date on 21-10-15 . due to some emergency i want to extend my ticket but. while talking to customer service they were charging me more then of my ticket. i was shocked to hear .even i call them before 10 days of my journey . i have very bad exprience with cleartrip now i have to travel on 29-10-15 but no response from them till now. really i am hurted a lot .i will never recommend my friends to booked ticket from cleartrip because i dont them to suffer like me my trip id is[protected]. even customer service was talking rude to me.

I booked a ticket for two adults for sector lucknow - Jodhpur via delhi for 6th feb and return on 7th feb same route. This was done on my mobile app. On getting confirmation i saw that the return sector was wrongly booked as Jodhpur - lko via Mumbai instead of del and that too after an overnite halt. I immediately called up Cleartrip and informed them that maybe by mistake i chose wrong option and since its only a mistake am informing them within ten minutes of my booking. But they made me pay Rs 6000/- extra apart from difference in Airline charges which i felt was unfair since i had informed them immediately. They say that this charge is an Airline charge and cannot be refunded. If this is the case then i will advice all not to use their Mobile app or make online bookings because we have to pay heavily for small mistakes. I shall in fact prefer to book thru Agents in my city since that would be safer. I will request for a refund of this amount.

Worst experience ever had with clear trip. have booked my flight on 11th of Sept'15 from Mumbai to Delhi through Smartbuy HDFC portal and i was suppose to travel on 21st of Sept'15. where have never received my flight ticket and the amount of 3315 got debited from my account. and, when tried approaching Clear Trip they said they haven't received my transaction and HDFC says transaction got cleared and the amount is not credited in my account till date. Now tell me where the amount has gone. never ever expected such kind of pathetic service from Clear Trip.

I booked a flight ticket to Mumbai on cleartrip. Total price was 2800. The flight was supposed to be on 7th Oct 2015. I cancelled my ticket on 5th oct. They did not refund anything, also they took 200 Rs extra for cancellation charges.

Requesting a Full Refund. Below email was from their customer Support.

"Hi,

Thank you for writing to us for flight reservation against your Trip ID : [protected].

We apologize for the delay in replying to your e-mail and also for the inconvenience caused to you.

Please find below the break-up of charges which are deducted:-

1. Airline cancellation charges of 106% base fare will be deducted per passenger per sector( Base fare is: 2, 400+106%(144) = 2544/-.
2.Cleartrip cancellation charges of Rs. 250/- per passenger per sector.
3.Convenience fee of Rs. 200/- is non refundable upon cancellation.

Kindly note the cancellation penalty is higher then the paid amount.

Hence, we regret to inform you that, no refund shall be applicable from our end.

For further assistance, please write to us at [protected]@cleartrip.

Thank you for choosing Cleartrip for your travel needs.

Regards,
Ajay Bhandari,
Customer Service Executive
Cleartrip Customer Care
www.cleartrip.com."

My trip number isTrip ID : [protected] My PRN number isK7WLQZ Name: Vanna Vakharia I booked my flights from Mumbai to Goa and return on 8th October 2015 for Wednesday 21st October returning on Sunday 25th October 2015. When I received my confirmation I received email saying my flight is reserved for 25th October and coming back on 28th October. I travel frequently through international airlines and always book my flights online. I totally understand the technicality of checking everything before paying which I did with this transaction. I spent nearly two hours on the phone with cleartrip customer service agents to help me sort out the issue. They were very unhelpful and did not want to listen. I called them and requested to cancel my flights within within 5 minutes of the booking and they said I did not have any cooling off period to withdraw my transection. On the other hand SpiceJet customer service agents were very polite but were not able to sort out my issue. I paid Rs 16209:oo and only received Rs 2262 from ClearTrip. I understand there was a genuine error on the website entering the wrong dates. I also believe that I have a right for a full refund. I would really appreciate if I can get some support to resolve this issue.

I booked my stay for my family from Oct 1to 3rd Oct in hotel Preethi classic towers, Ooty, tamilnadu in Cleartrip.com and they deducted the money and send a email confirmation with the details of hotel stay. I do called the hotel and asked for room number they told it will be allotted on the check-in time. So I thought all are set ready On the check-in day I went to the hotel... They told there is no room booked in your name so get-out. I don't have words to explain my difficulty... Called the Cleartrip people ... They told it a miss communication.. We will talk n get u the room... I waited they did not call back for hours... Then I called them... They told the trade mark reply... We are sorry... Then they promised for alternate stay... Again they never turned up... I called them and as usual trade mark reply... We are extremely sorry... There is no hotel available...

My trip ID is [protected].I booked the hotel on 1st October for 2 rooms.They confirmed the booking and then I started my journey.I was about to reach the destination and I got a message that my hotel booking has been cancelled.As soon as I got the message I called the Customer Care.1st they started saying that I have made the cancellation and after So many arguments they accepted that they have made it mistakenly.It was almost 7 PM.The convo. started @2PM.Hotel checkin time was 12:00PM.Then there was a manager named (AJIT) assisted me saying that he will book me another hotel and I agreed and once I reached that hotel and called up that guy he didn't pick my call.Then again I contacted customer care and it was almost 7PM.They said they can't help me.This is nothing but a fraud.I am totally disappointed with cleartrip and I would suggest never ever book from cleartrip.

Cleartrip booking ID - [protected]. I booked Calangute Residency, Goa, India through cleartrip.com for Vacation purpose on 24.09.2015 (from 23.10.2015 to 26.10.2015.) for 3 nights & 4 days @12000 .The payment has been done through Net Banking (State Bank Of India, Transaction Reference : CCACI1CIR642IG0ASUMMK5) But for some personal reasons i have to cancel my hotel booking on 28.09.2015. Now they are not refunding any money . All the mail communications are attached as images with this complaint & also SBI transaction proof Is attached.

Cleartrip booked a hotel for me and also send me a confirmation voucher however the hotel and room was not confirmed by the provider ZO Rooms. ZO rooms says availability problem and clear trip says hotel dont have room. In between I am trying calling all across for the last 3-4 hours and it has been painful experience. Not sure if one agent should be allowed to advertise in another agents portal. I understood I have paid money to cleartrip but does not saw any accountibility from them. I blocked my money in between and am not sure what will happen. Also, the complete long weekend plan was spoit by cleartrip.

I have booked ( Cleartrip Trip ID: [protected] ) a room for 3 Adults and 1 child and from 02-Oct-2015 to 04-Oct-2015 at Prokriti Bon Hotel, Shantiniketan, West Bengal with breakfast. Cleartrip confirmed me the booking on that and send me all the required vouchers over email immediately after my booking on 28-Sep-2015 Monday. Just out of curiosity and to me on the safe side, since I am travelling with two ladies and one child, I called up the hotel to confirm my reservation. To my surprise The hotel told me that Cleartrip had acted on their own and book me the room without their consent when they did not have any room available. I immediately contacted Cleartrip with this information and they told me that I would get a resolution shortly and that they are escalating my case. After that 6 calls were made by me all with the response that an illusive concerned team will get back to me (Point to remember here is that these calls are excruciatingly long because of the hold time. I recorded a few of these calls which I made from my mobile one of them raging to 20 mins of wait time after which I dropped off). The last with them when I insisted that I get connected immediately, I was connected to someone beyond a call center (Probably from booking) by the name of Ritesh. To my surprise even he informed me that he needs to get the response from the concerned team and after some talking with him he got me options of two hotels, which were once again a low quality property. One had a horrible trip adviser rating and the other had only one rating. Very clearly I refused both properties. I also informed the guy that I am ready to pay a Rs.1000 extra in case a better property is available. I was also ready to let the breakfast go away. *** Here comes the bigger pain in the call, A guy who calls himself a Marketing manager who from the word go was arrogant enough for me not to deal with Cleartrip again. This guy comes on the call and simply indicates with an attitude "This is what you get, take it or Leave it". What was even more shocking is, when I mentioned "what if I had not called the hotel or you guys and landed their as per the booking, he replied "you have not done that, that is what could have happened in future". After having faked my booking he still had the guts to talk to me in such an arrogant tone. So much so that he even shouts at me saying, "I do not want to talk to people like you" and advice the booking guy to take this conversation over email. To make the experience even worst he simply hangs up after shouting on me." This is the worst customer service I have ever seen even when they have made a mistake. I would definitely want to see to the end of this through the consumers forum for punitive action unless I am given a acceptable alternative.

I have booked ( Cleartrip Trip ID: [protected] ) a room for 3 Adults and 1 child and from 02-Oct-2015 to 04-Oct-2015 at Prokriti Bon Hotel, Shantiniketan, West Bengal with breakfast. Cleartrip confirmed me the booking on that and send me all the required vouchers over email immediately after my booking on 28-Sep-2015 Monday. Just out of curiosity and to me on the safe side, since I am travelling with two ladies and one child, I called up the hotel to confirm my reservation. To my surprise The hotel told me that Cleartrip had acted on their own and book me the room without their consent when they did not have any room available. I immediately contacted Cleartrip with this information and they told me that I would get a resolution shortly and that they are escalating my case. After that 6 calls were made by me all with the response that an illusive concerned team will get back to me (Point to remember here is that these calls are excruciatingly long because of the hold time. I recorded a few of these calls which I made from my mobile one of them raging to 20 mins of wait time after which I dropped off). The last with them when I insisted that I get connected immediately, I was connected to someone beyond a call center (Probably from booking) by the name of Ritesh. To my surprise even he informed me that he needs to get the response from the concerned team and after some talking with him he got me options of two hotels, which were once again a low quality property. One had a horrible trip adviser rating and the other had only one rating. Very clearly I refused both properties. I also informed the guy that I am ready to pay a Rs.1000 extra in case a better property is available. I was also ready to let the breakfast go away. *** Here comes the bigger pain in the call, A guy who calls himself a Marketing manager who from the word go was arrogant enough for me not to deal with Cleartrip again. This guy comes on the call and simply indicates with an attitude "This is what you get, take it or Leave it". What was even more shocking is, when I mentioned "what if I had not called the hotel or you guys and landed their as per the booking, he replied "you have not done that, that is what could have happened in future". After having faked my booking he still had the guts to talk to me in such an arrogant tone. So much so that he even shouts at me saying, "I do not want to talk to people like you" and advice the booking guy to take this conversation over email. To make the experience even worst he simply hangs up after shouting on me." This is the worst customer service I have ever seen even when they have made a mistake. I would definitely want to see to the end of this through the consumers forum for punitive action.