ClearTrip Complaints & Reviews

Sir, I have booked two tickets from this website and later cancelled the same with cancellation charges of rs 200 each . They mailed me saying the refund will take some 7 days so I wAited for their sAid time . Recently when I call up their customer care and ask about my refund they told me that the amount is unrefundable . However, I wasn't informed about it before I would cancel .the ticket was actually refundable which later they say it's not and they are not ready to refund any amount . It is totally unacceptable to include hidden charges and fool customers plus the website is improper as it don't give proper information about the charges and all . It's an absolute harrssment and cheat .my trip Id is[protected] .i want my balance refunded

Hi, Myself Abhishek Sonawane and i have a complain regarding the misguidance for the hotel booking on (27-29 nov 2015) in matheran by the cleartrip people. At time of booking i was told about Hotel Cecil in matehran which would be having 3star amenities and according to that i re- confirmed for the 3 star amenities with the executive (Ms Rupali) and i booked (cleartrip ID- [protected]) paying the entire amount in advance thru CC payment but when i actually visited the hotel i was surprised to see the hotel as it was not as i was been told while booking (no basic amenities like - no cupboard, the toilet was broken at flush tank, no fan regulator etc). Later on the same day at 10.55am when i called the cleartrip i was speaking with Nazeen for nearly( 30mins) and asked her to relocate my hotel or refund my money to which she said she will get back to me speaking with her senior (Ms Nileshwari) which they did not do. i again called them (11.51am )this time Amit spoke to me (20mins) he also gave me the same answer but again no reply call from him or the senior (Ms Nileshwari). Later me and family both were frustrated and helpless then to stay in the hotel on 27/11/15. Next morning (28/11/15) i decided to check out and i asked the ho-tiler to acknowledge to which he said no bcoz (Prachi- another senior) from cleartrip asked him to do that I again called cleartrip now this time i spoke to Aniket (32mins)again i had to brief him what happened he kept me hold for a lot time and then answered me that he spoke to Mr. Sarath Kumar(area manager) and has refused to even speak to me and cannot do the refund or cannot tell the hotelier to give acknowledgement of my check out then a got very angry and i left the hotel insearch of new hotel. Now this is a clear mis guidance and a very very bad customer service to the customer. When a person has gone to a hill station to enjoy his holiday with his family trusting the travel agency to book a proper hotel its found that he is complete betrayed and no courtesy for the senior person to even speak with the customer who is calling 3 - 4 time from matheran spending roaming charges for nearly 1.20hrs. Cleartrip has completed ruined me and my family holiday trip. How could they do this been such a reputed name in the travel industry. They behaved like a local travel agency. Cleartrip has clearly shown that they are only concerned about money and no concern regarding satisfaction of the customer. Just leave the customer if there is any problem occurring with them. I to find a hotel on saturday going to each hotel in matheran which was very hick tic and embarrassing for me and my family . I had to spend double then what i had payed to stay in matheran bcoz of cleartrip. Is cleartrip going to repay my money, my enjoyment, my relaxation, my family pleasure, me & my family's holiday dis satisfaction moments which i had planned. If cleartrip is doing such fuss in a local trip then i am not hoping for any good service for big trip or abroad trips. I request all the people booking from cleartrip to re think as these people only love money and no concern about customers statisfaction and speacially the seniors (whose name i have mentioned) they should be thrown out of the company as they don't have time and don't feel to aleast speak once to customer for his dis satisfaction. I hope our Indian consumer complaint forum takes some action on cleartrip.

Booked a train ticket from Jaipur to Agra 2015/11/19 and got 2 messages with the subject: "Your JAIPUR-AGRA FORT one-way trip did not get booked now, but we will try to confirm it-Please wait!" The amount was deducted twice from my credit card and i have no received any mail or booking confirmation so far. So basically i have two problem: - The Cleartrip made me payed the booking twice. - I didn't received comfirmation on any of them.

I bought railway ticket from www.cleartrip.com on 22/11/2015 I got email back that the booking didn't go though but my debit card been changed.(as show below) I have been waiting until today 25/11/2015 to get more email from them either I will have my ticket or I will get my refund. I have written to cleartrip twice but got nothing back from them. Please help to sort this problem. I'm still willing to have my ticket but if it's not possible, please do refund process. Thank you for your understanding. (Trip ID [protected] -- Your JAIPUR-JAISALMER one-way trip did not get booked now, but we will try to confirm it-Please wait!)

Hi my name is imran i made a booking for mumbai to howrah station this is my trip id[protected] my balance got deducted from bank as i made the payment online but i didn't get the ticket yet i talk to the customer care the name of the executive was nidhi and team leader is mahesh, , i asked for refund they send me a mail "Your MUMBAI CST-HOWRAH JN one-way trip did not get booked now, but we will try to confirm it-Please wait! " its 2 days now and no response from customer care, , i want my money back or i want my ticket please help me ...

Booked a train trip on 19/11/2015 got this message Your IDGAH AGRA JN-VARANASI JN one-way trip did not get booked now, but we will try to confirm it-Please wait!. No conformation was sent with email or no tickets delivered to my account, never received any other emails and no details of any trips in my cleartrip account. Tried telephoning and emailing customer services, no response. Checked bank statement and I have been deducted the amount of Rs. 2, 844. The train Journey has now departed. Trip ID [protected]. I would never use this company again to book travel.

I had the worst kind of experience with Cleartrip. I booked a ticket using Cleartrip App and my account was debited with the amount but the ticket was not booked. I called in to checkwith HDFC PayZapp executive and they replied me that the amount was successfully transferred from their end and provided me with the below details: Acquiring Reference No:74799205323000037706822 Merchant Reference No:37755012 When I called the cleartrip executives they said that the transaction was declined as they haven't received the amount and provided Trip ID: [protected]. The amount would be auto reversed within 5-7 Working Days depending on the bank. This is the height of ignorance and both the parties (bank and cleartrip)are trying to shift their liability on each other. My only question to this is I have to travel within these 3-4 days and I had no finance to buy the air tickets again. Who is responsible in this case. The parties even though belonging to the customer service industry are not willing to respond to the e-mails and are not ready to co-operate. Cleartrip charges Rs.250 as a service charge for booking flight ticket so if you are charging aren't you liable for it .I am also unable to understand While deducting the amount it didnt took 5-7 days, it just took few microseconds now to get it refunded I have to wait for 5-7days. If this issue is not resolved immediately I will take it to consumer forum and social websites. And I will ensure that all the people in my circle won't be availing any further service from ClearTrip.

Hi

Please note that I had made a reservation for 24th Oct 2015, in Hotel
Saraswati at Mount Abu through the clear trip online portal ( Clear Trip
ID [protected]). Since I had the confirmed voucher from clear trip so I
reached Mount Abu with my family in the morning hours. However, the same
morning I was informed that the booking was cancelled and that I will be
either getting the full refund or else Cleartrip would be making an
alternate arrangement for my stay in Mount Abu. After calling up the
customer care several times, I was told at 4 o' clock in the afternoon that
an alternate arrangment was made in Hotel Udaigargh. But when I went for
check in, I found out that it was a below standard property with an
inappropriate location and hence not suitable for my family stay. Hence I
again called up the customer care and requested them to cancel my earlier
hotel booking and give me the refund. The customer care executive told me
that he would be canceling the booking and process the refund but for
that I need to hold on with the call so that he would do the needful. I
hold onto the call for more than 15 mins but the concern person didn't
reverted back. I called up customer care several timed after this but no
one helped me with the refund.

Hence I hereby request you through Email to cancel the bookings and help me
with the refund. It was a very harassing experience with cleartrip but I
hope that the refund process would be hassle free.

With Regards,
Akash Khandelwal
Mob [protected]
[protected]

Trip Id: [protected] Booked a multi city ticket over CT... Chennai Kolkata, Kolkata to Agartala and Agartala to Chennai - for three persons. Cancelled the second person ticket completely after getting a split PNR from the airline as per the advise of the clear trip executive. The third person ticket of Agartala to Chennai was rescheduled as Kolkata to Chennai with the airline and also received a ticket from them. But after several days, the refund was not received. Called the airlines and they told that I have to talk to the CT people. Spoke to them and they said that I have to cancel with them also. I repeatedly told them about the rescheduling of the Agartala to Chennai as Kolkata to Chennai and told them I have a separate ticket now and the cancellation with them should not affect this confirmed new ticket. Based on the advise of the supervisor, I cancelled the Agartala Chennai PNR. But to my shock, the new Chennai Agartala rescheduled ticket has been cancelled and intimation received from airline. Called to find out the reason-again was told to contact CT. When I contacted them, they are not able to give any proper response though I called them several times. Call back was promised. But no one bothered to call me back. Causing unnecessary loss and mental agony. I had to do the booking again with the airline. But because of the negligence of CT, I am loosing money. Planning to take them to the consumer court. ...[protected]

‎ClearTrip‬ site nowhere indicates if you're booking a hand baggage only flight. You only find out after you pay & get the e-ticket.Even after informing this to customer care & them confirming this is a technical error (after denying for the longest time initially), no action has been taken for the last 2 weeks, since I reported this issue. Please note the 'technical error' also has still not been rectified on the website either let alone ClearTrip reverting to me with a solution. I refuse to travel on a 'hand baggage only fare' and pay extra to check in my luggage because of technical error on the portal.

I have done one transaction for booking train ticket on 19th October 2015, money got debited from my account but ticket was not booked, I asked for refund but till now they have not done, now they are blaming IRCTC for delay Trip number [protected]. Please do the needful

I had been cancelled my air ticket on jetairways of Amount Rs.9082 but the refunding amount credited to the bank is only Rs.682..I am not getting a satisfactory reason for this low amount...while I called the costumer support help line the told me that it was anon refundable ticket...while I booked through my mobile it was not mentioned that is a non refundable ticket.

I made a booking on cleartrip on 18 sep 2015 - but it never reflected with hotel - hotel says we dont have any booking from cleartrip - since 2 months i am continuously chasing cleartrip - but this people never revert back - they only have one answer we will call back and no one ever calls back - this is disgusting - no one is bothered ther - no matter how many calls you do - this is the second booking and i am facing the same problem - can anyone help me to take legal action against them

Hi, 1. On 25th July 2015, I booked my international flight tickets from Johannesburg via Abu Dhabi to Bangalore (Cleartrip ID "[protected]" PNR "HEAEHY") for two passengers and another ticket from Bangalore to Bhubaneswar (Cleartrip ID "[protected]" PNR "M3R7HY" ) for 2 passengers 2. I get the below e-mail from Etihad Airways on 7th Oct 2015 (Wednesday) where basically the entire itinerary is messed up and of no use to me as I have catch another flight after reaching Bangalore 3. Hence, I got in touch with Cleartrip.com call center with my grievance to which I was suggested to wait for 1 day so that they can let me know which alternate flight tickets is feasible 4. On 8th Oct 2015 (Thursday), I do get a call from Cleartrip stating that there is an alternate ticket option for Johannesburg to Bangalore via Abu Dhabi, however it is for 20th Nov 2015 and NOT 19th Nov 2015; and this flight would reach Bangalore on 21st Nov at around 8:35 hrs IST. However, this international flight ticket would take around 5-7 days to process and I was assured that Cleartrip.com would definitely take care of the tickets. To this, I was forced to shift my domestic flight from 20th Nov to 21st Nov 2015 and I had to pay an extra sum of around Rs. 13, 500 for the same and I did get my Bangalore to Bhubaneswar ticket. 5. On 15th Oct 2015 (Thursday), when I still didn't get my tickets I called up Cleartrip.com call center again and I was told it will take an additional 3-4 days 6. On 20th Oct 2015 (Monday), I raised support case # 13855225 and as per Cleartrip.com rules, they should have got back to me within 24 hrs. However no luck again ! ! 7. I got in touch with Cleartrip.com again on 21st Oct 2015 and I was again told that the tickets will be release on 26th Oct 2015 (Monday) as there were holidays, etc, however that didn't happen :( 6. Today, it's been 3 weeks since I reported the anomaly in the flight itinerary and I still don't have any tickets for Johannesburg to Bangalore via Abu Dhabi flight. Having said so, this is causing me a great deal of ordeal/hassle and going by the criticality of the flight and still not having proper tickets has caused great deal of frustration and consumed my time. Please address the same. Please refer to the following: Case #[protected]New) Case #[protected]Old)

Iam Srinivasarao from the locality of vizag, as i've booked a room in hotel haritha mayuri resort, Araku for 18 october...through CLEARTRIP...and u hav mentioned my checkin time on 18 october 2015..when i went there with my family and showed ur trip id and a vochour they didnt allowed us, we asked them to check whether our room is reserved or not...and after waiting for more than 2 hours (asking all the rececptionists) they finally concluded no room is booked on the name of yours...my holiday, enjoyment, happiness time, travelling charges, and my room booking charges were lost...totally iam disturbed as i came with my family...ive booked few days bofore the journey and after cash withdrawel from my account..u hav also mentioned me .""Your delightning pillows are wating for you"" ..U HAVE'NT informed me whether it is cancelled or not...when i was at that hotel and calling ur customer support the recorded voice is asking to press the number and directions ..ive gone through that and a simple music was playing in the background with no help..WORST SERVICE BY YOU...iam totally cheated by your service ..so i've took a stamp from that hotel and dropping my complaint in the consumer court...then a call came to me regarding my booking...and in that call they r telling that they will give my money...but what about my happiness and holidays with my family and my travelling charge, food charges...WORST SERVICE CLEARTRIP...

My name is praveen i am working in abu dhabi i booked a ticket from cleartrip.ae for the date on 21-10-15 . due to some emergency i want to extend my ticket but. while talking to customer service they were charging me more then of my ticket. i was shocked to hear .even i call them before 10 days of my journey . i have very bad exprience with cleartrip now i have to travel on 29-10-15 but no response from them till now. really i am hurted a lot .i will never recommend my friends to booked ticket from cleartrip because i dont them to suffer like me my trip id is[protected]. even customer service was talking rude to me.

I booked a ticket for two adults for sector lucknow - Jodhpur via delhi for 6th feb and return on 7th feb same route. This was done on my mobile app. On getting confirmation i saw that the return sector was wrongly booked as Jodhpur - lko via Mumbai instead of del and that too after an overnite halt. I immediately called up Cleartrip and informed them that maybe by mistake i chose wrong option and since its only a mistake am informing them within ten minutes of my booking. But they made me pay Rs 6000/- extra apart from difference in Airline charges which i felt was unfair since i had informed them immediately. They say that this charge is an Airline charge and cannot be refunded. If this is the case then i will advice all not to use their Mobile app or make online bookings because we have to pay heavily for small mistakes. I shall in fact prefer to book thru Agents in my city since that would be safer. I will request for a refund of this amount.

Worst experience ever had with clear trip. have booked my flight on 11th of Sept'15 from Mumbai to Delhi through Smartbuy HDFC portal and i was suppose to travel on 21st of Sept'15. where have never received my flight ticket and the amount of 3315 got debited from my account. and, when tried approaching Clear Trip they said they haven't received my transaction and HDFC says transaction got cleared and the amount is not credited in my account till date. Now tell me where the amount has gone. never ever expected such kind of pathetic service from Clear Trip.

I booked a flight ticket to Mumbai on cleartrip. Total price was 2800. The flight was supposed to be on 7th Oct 2015. I cancelled my ticket on 5th oct. They did not refund anything, also they took 200 Rs extra for cancellation charges.

Requesting a Full Refund. Below email was from their customer Support.

"Hi,

Thank you for writing to us for flight reservation against your Trip ID : [protected].

We apologize for the delay in replying to your e-mail and also for the inconvenience caused to you.

Please find below the break-up of charges which are deducted:-

1. Airline cancellation charges of 106% base fare will be deducted per passenger per sector( Base fare is: 2, 400+106%(144) = 2544/-.
2.Cleartrip cancellation charges of Rs. 250/- per passenger per sector.
3.Convenience fee of Rs. 200/- is non refundable upon cancellation.

Kindly note the cancellation penalty is higher then the paid amount.

Hence, we regret to inform you that, no refund shall be applicable from our end.

For further assistance, please write to us at [protected]@cleartrip.

Thank you for choosing Cleartrip for your travel needs.

Regards,
Ajay Bhandari,
Customer Service Executive
Cleartrip Customer Care
www.cleartrip.com."

My trip number isTrip ID : [protected] My PRN number isK7WLQZ Name: Vanna Vakharia I booked my flights from Mumbai to Goa and return on 8th October 2015 for Wednesday 21st October returning on Sunday 25th October 2015. When I received my confirmation I received email saying my flight is reserved for 25th October and coming back on 28th October. I travel frequently through international airlines and always book my flights online. I totally understand the technicality of checking everything before paying which I did with this transaction. I spent nearly two hours on the phone with cleartrip customer service agents to help me sort out the issue. They were very unhelpful and did not want to listen. I called them and requested to cancel my flights within within 5 minutes of the booking and they said I did not have any cooling off period to withdraw my transection. On the other hand SpiceJet customer service agents were very polite but were not able to sort out my issue. I paid Rs 16209:oo and only received Rs 2262 from ClearTrip. I understand there was a genuine error on the website entering the wrong dates. I also believe that I have a right for a full refund. I would really appreciate if I can get some support to resolve this issue.