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S
Sujoy Dalal
Oct 1, 2015
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Address: Bangalore, Karnataka
Website: cleartrip.com

Cleartrip booked a hotel for me and also send me a confirmation voucher however the hotel and room was not confirmed by the provider ZO Rooms. ZO rooms says availability problem and clear trip says hotel dont have room. In between I am trying calling all across for the last 3-4 hours and it has been painful experience. Not sure if one agent should be allowed to advertise in another agents portal. I understood I have paid money to cleartrip but does not saw any accountibility from them. I blocked my money in between and am not sure what will happen. Also, the complete long weekend plan was spoit by cleartrip.
ClearTrip customer support has been notified about the posted complaint.
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    Avishek Gupta Roy
    Sep 30, 2015
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    Address: Birbhum, West Bengal
    Website: www.cleartrip.com

    I have booked ( Cleartrip Trip ID: [protected] ) a room for 3 Adults and 1 child and from 02-Oct-2015 to 04-Oct-2015 at Prokriti Bon Hotel, Shantiniketan, West Bengal with breakfast. Cleartrip confirmed me the booking on that and send me all the required vouchers over email immediately after my booking on 28-Sep-2015 Monday. Just out of curiosity and to me on the safe side, since I am travelling with two ladies and one child, I called up the hotel to confirm my reservation. To my surprise The hotel told me that Cleartrip had acted on their own and book me the room without their consent when they did not have any room available. I immediately contacted Cleartrip with this information and they told me that I would get a resolution shortly and that they are escalating my case. After that 6 calls were made by me all with the response that an illusive concerned team will get back to me (Point to remember here is that these calls are excruciatingly long because of the hold time. I recorded a few of these calls which I made from my mobile one of them raging to 20 mins of wait time after which I dropped off). The last with them when I insisted that I get connected immediately, I was connected to someone beyond a call center (Probably from booking) by the name of Ritesh. To my surprise even he informed me that he needs to get the response from the concerned team and after some talking with him he got me options of two hotels, which were once again a low quality property. One had a horrible trip adviser rating and the other had only one rating. Very clearly I refused both properties. I also informed the guy that I am ready to pay a Rs.1000 extra in case a better property is available. I was also ready to let the breakfast go away. *** Here comes the bigger pain in the call, A guy who calls himself a Marketing manager who from the word go was arrogant enough for me not to deal with Cleartrip again. This guy comes on the call and simply indicates with an attitude "This is what you get, take it or Leave it". What was even more shocking is, when I mentioned "what if I had not called the hotel or you guys and landed their as per the booking, he replied "you have not done that, that is what could have happened in future". After having faked my booking he still had the guts to talk to me in such an arrogant tone. So much so that he even shouts at me saying, "I do not want to talk to people like you" and advice the booking guy to take this conversation over email. To make the experience even worst he simply hangs up after shouting on me." This is the worst customer service I have ever seen even when they have made a mistake. I would definitely want to see to the end of this through the consumers forum for punitive action unless I am given a acceptable alternative.
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      A
      Avishek Gupta Roy
      Sep 30, 2015
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      Address: Birbhum, West Bengal
      Website: www.cleartrip.com

      I have booked ( Cleartrip Trip ID: [protected] ) a room for 3 Adults and 1 child and from 02-Oct-2015 to 04-Oct-2015 at Prokriti Bon Hotel, Shantiniketan, West Bengal with breakfast. Cleartrip confirmed me the booking on that and send me all the required vouchers over email immediately after my booking on 28-Sep-2015 Monday. Just out of curiosity and to me on the safe side, since I am travelling with two ladies and one child, I called up the hotel to confirm my reservation. To my surprise The hotel told me that Cleartrip had acted on their own and book me the room without their consent when they did not have any room available. I immediately contacted Cleartrip with this information and they told me that I would get a resolution shortly and that they are escalating my case. After that 6 calls were made by me all with the response that an illusive concerned team will get back to me (Point to remember here is that these calls are excruciatingly long because of the hold time. I recorded a few of these calls which I made from my mobile one of them raging to 20 mins of wait time after which I dropped off). The last with them when I insisted that I get connected immediately, I was connected to someone beyond a call center (Probably from booking) by the name of Ritesh. To my surprise even he informed me that he needs to get the response from the concerned team and after some talking with him he got me options of two hotels, which were once again a low quality property. One had a horrible trip adviser rating and the other had only one rating. Very clearly I refused both properties. I also informed the guy that I am ready to pay a Rs.1000 extra in case a better property is available. I was also ready to let the breakfast go away. *** Here comes the bigger pain in the call, A guy who calls himself a Marketing manager who from the word go was arrogant enough for me not to deal with Cleartrip again. This guy comes on the call and simply indicates with an attitude "This is what you get, take it or Leave it". What was even more shocking is, when I mentioned "what if I had not called the hotel or you guys and landed their as per the booking, he replied "you have not done that, that is what could have happened in future". After having faked my booking he still had the guts to talk to me in such an arrogant tone. So much so that he even shouts at me saying, "I do not want to talk to people like you" and advice the booking guy to take this conversation over email. To make the experience even worst he simply hangs up after shouting on me." This is the worst customer service I have ever seen even when they have made a mistake. I would definitely want to see to the end of this through the consumers forum for punitive action.
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        Shenaz ReHab
        from Mumbai, Maharashtra
        Sep 30, 2015
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        Address: Mumbai City, Maharashtra
        Website: cleartrip.com

        My amount has been deducted for 6-7 bookings but not got single booking confirmation . you ppl deduct money and run your business ( rolling ), what if a person has only minimum amount in his bank to book ticket u ppl just deduct and send msg we will refund your amount after 15 days, so till then u want us to wait for our money which is robbed by you ppl by cleartrip and wen we get our refund amount then after that we shud book tickets ( k chalo abhi clear trip amount bhejega uske baad travel karenge, chahe koi marr gaya ho, imp kaam nikal gaya ho, impotant commitments chale gaye ho )
        ClearTrip customer support has been notified about the posted complaint.
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          R
          rosymenezes
          from Mumbai, Maharashtra
          Sep 29, 2015
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          Address: Mumbai City, Maharashtra
          Website: Cleartrip

          I need to let people know to not use the Cleartrip App as I had tried making airline ticket booking via their App on 28th Sept at 11am for sector IXC to BOM for 3 persons for travel on 30th Sept and after entering Credit Card details and password I got an error message saying "Sorry we're unable to complete this request. Start over" obviously I didn't think that the tickets were already booked and that there was some technical error with the App and that I should try again. I did try again and after entering the Credit Card details the second time I again got the same message, "Sorry we're unable to complete this request. Start over", By this time I was fed up and just got out of the App and then in my mail there are 2 trip ids [protected] and [protected] with a double charge on the credit card for Rs.13434/- . Why would anyone make 2 ditto bookings and pay twice the amount??? I immediately contacted their Customer Support and spoke to Ms. Aboli that asked her for the entire refund. She initially was hesitant to comment that there could be an error and said that one needs to wait for an hour for confirmation. How ridiculous this was!! I then wrote an email to the customer support asking for the entire refund and sent them the screen shot of the second booking error message as I didn't think it necessary to save the first screen shot. Today I have received a reply from Ankita Sawant, Customer Service Executive that since the screen shot provided was for the second booking which was 8 mins later than the first one, they cannot provide the entire refund. Cleartrip needs to get their faulty App working and not cheating people of their hard earned money. I would go out and let people know that they shouldnt use the Cleartrip Mobile App. Disappointed Customer.
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            S
            subhrogupta
            from Mumbai, Maharashtra
            Sep 23, 2015
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            Address: Chennai, Tamil Nadu

            Derived Table: Reliability_FDEG_Intl_Std_Days select @Prompt('Fiscal Month', 'N', , mono, free) as fiscal_mth_nbr, @Prompt('Fiscal Year', 'N', , mono, free) as fiscal_yr_nbr, cmnth.true_std_delv_days as true_std_delv_days, -- Mod cmnth.adf as cmnth_adf, cmnth.adt as cmnth_adt, case when sum(cmnth.adt)0 then sum(cast(cmnth.adf as decimal(18, 6)))/sum(cast(cmnth.adt as decimal(18, 6))) else 0 end as cmnth_failure_rate, case when sum(smpr.b_adf) is null then 0 when fiscal_yr_nbr = 2012 then 0 else sum(smpr.b_adf)-cmnth.adf end as cmnth_yoy_adf_diff, -- mod cmnth.ytd_adf as cmnth_ytd_adf, cmnth.ytd_adt as cmnth_ytd_adt, case when sum(cmnth.ytd_adt)0 then sum(cast(cmnth.ytd_adf as decimal(18, 6)))/sum(cast(cmnth.ytd_adt as decimal(18, 6))) else 0 end as cmnth_ytd_failure_rate, case when sum(smpr.b_ytd_adf) is null then 0 when fiscal_yr_nbr = 2012 then 0 else sum(smpr.b_ytd_adf)-cmnth.ytd_adf end as cmnth_ytd_yoy_adf_diff from ( select case when true_std_delv_days 5 then 5 -- when true_std_delv_days is null then 'NA' else true_std_delv_days end as true_std_delv_days, sum(case when dates.bus_days0 then cast(failures as decimal(18, 6))/cast(dates.bus_days as decimal(18, 6)) else 0 end) as adf, sum(case when dates.bus_days0 then cast(base as decimal(18, 6))/cast(dates.bus_days as decimal(18, 6)) else 0 end )as adt, sum(case when ytd_dates.bus_days0 then cast(ytd_failures as decimal(18, 6))/cast(ytd_dates.bus_days as decimal(18, 6)) else 0 end) as ytd_adf, sum(case when ytd_dates.bus_days0 then cast(ytd_base as decimal(18, 6))/cast(ytd_dates.bus_days as decimal(18, 6)) else 0 end) as ytd_adt group by 1 from ( select true_std_delv_days, sum(case when period_nbr=@Prompt('Fiscal Month', 'N', , mono, free) and failure_flg=1 then shpmt_qty else 0 end) as failures, sum(case when period_nbr=@Prompt('Fiscal Month', 'N', , mono, free) and base_flg=1 then shpmt_qty else 0 end) as base, sum(case when failure_flg=1 then shpmt_qty else 0 end) as ytd_failures, sum(case when base_flg=1 then shpmt_qty else 0 end) as ytd_base from fxgnd_il_ots_sdl_dly_summ where period_nbr5 then 5 --when true_std_delv_days is null then 'NA' else b.true_std_delv_days end as b_true_std_delv_days, case when bdates.bus_days0 then cast(b.ab_failures as decimal(18, 6))/cast(bdates.bus_days as decimal(18, 6)) else 0 end as b_adf, case when bdates.bus_days0 then cast(b.ab_base as decimal(18, 6))/cast(bdates.bus_days as decimal(18, 6)) else 0 end as b_adt, case when bytd_dates.bus_days0 then cast(b.ab_ytd_failures as decimal(18, 6))/cast(bytd_dates.bus_days as decimal(18, 6)) else 0 end as b_ytd_adf, case when bytd_dates.bus_days0 then cast(b.ab_ytd_base as decimal(18, 6))/cast(bytd_dates.bus_days as decimal(18, 6)) else 0 end as b_ytd_adt from ( select s.true_std_delv_days, sum(case when s.period_nbr=@Prompt('Fiscal Month', 'N', , mono, free) and s.failure_flg=1 then s.shpmt_qty else 0 end) as ab_failures, sum(case when s.period_nbr=@Prompt('Fiscal Month', 'N', , mono, free) and s.base_flg=1 then s.shpmt_qty else 0 end) as ab_base, sum(case when s.failure_flg=1 then s.shpmt_qty else 0 end) as ab_ytd_failures, sum(case when s.base_flg=1 then s.shpmt_qty else 0 end) as ab_ytd_base from fxgnd_il_ots_sdl_dly_summ s where period_nbr
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              M
              muthuelango
              from Chennai, Tamil Nadu
              Sep 22, 2015
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              Website: www.clear trip.com

              I have booked a ticket Trip ID [protected] for chennai to cochin and return via clear trip in spice jet for 20th and 21st sep respectively . This ticket had to be cancelled due to some change in schedule .The 50% of ticket amount is laredy deducted by air lines and another Rupees 250 per ticket is being deducted by clear trip per ticket for cancellation and 350 rupees per ticket for processing fees per ticket . Almost 50% of the refund is taken away by clear trip in form of cancellation and processing fee, Net i got a refund of 20% of the ticket fare which is very unfair . This is nothing but day light robbery by clear trip . This is unfair trade practice and putting customers to hard ship .please ensure that the double charges are avoided and entire refund recieved from airlines is paid to me . If this can not be done this will be my last booking done in clear trip and in future i will use other sites . My mail id is [protected]@onida.com and contact number is [protected]
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                I
                indirakandpal
                from Gobardanga, West Bengal
                Sep 20, 2015
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                Address: Mumbai City, Maharashtra
                Website: clear trip.com

                I did a reservation in air India from Guwahati to Delhi, PNR H481E, transaction no.[protected], for 17 Oct, whereas the ticket showed 28nov. On enquiring I was asked to wait for 24 hours, the problem was not resolved after 24, 48, 72 hours on repeated calling the customer care, I was being asked to wait, each time I would call the officer wanted complete information. I am highly disappointed finally I got the ticket cancelled with loss of Rs 2000/ I hope the refund amount comes back to my account now.
                Highly disappointed with clear trip customer care
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                  Uttang
                  from Bengaluru, Karnataka
                  Sep 17, 2015
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                  Address: Bangalore, Karnataka

                  I have booked 2 tickets thru cleartrip on 16.09.15 TripId: [protected] foe which I was charged 49, 571.00 however today the same sector n dates are available at 43, 500.00 also I have booked one more ticket tripid: [protected] for which I was charged 85, 891 however for the same tickets cleartrip is charging 79, 450.00 again a diff of 6, 000.00
                  In total cleartrip has charged me 12, 000 excess for the tickets booked thru then when todays fare is lower. I feel this is clear unfair method adopted by cleartrip and action should be taken against them for cheating customers.
                  Sep 17, 2015
                  Updated by Uttang
                  This complain is against Cleartrip.com
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                    M
                    Mustafa Reza
                    from Mumbai, Maharashtra
                    Sep 9, 2015
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                    Address: Mumbai City, Maharashtra

                    Traveler(s) Information: AHMED, MUSAB MR Date Dep Time From To Flight No. Terminal Airline Status 27Aug2015 23:55 GOA MUMBAI G8 - 380 GOAIR Confirmed E-Ticket Numbers Booking Reference: S62SGO Date of Booking: Thu-27Aug2015 11:48 Receipt and Itinerary as of Thu-27Aug2015 17:19 i have booked this ticket throughy paytm n i am supposed to get 15% refund in my paytm wallet but cleartrip didnot deposited that amount in my wallet. please try to refund that amount in my wallet. my trip id for cleartrip is [protected]
                    ClearTrip customer support has been notified about the posted complaint.
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                      notsatisfiedwithspicejet
                      from Mumbai, Maharashtra
                      Sep 6, 2015
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                      Address: Mumbai City, Maharashtra

                      Team, We are not satisfied with the services from airline spicejet and travel agency cleartrip who has booked the ticked, both asks us to check regarding refund to either airline company or travel agency in a deadlock situation but they dont refund the same. Clear triptrip also dont accepts to lodge a complain and says trip id only works as the complain number but later calls dont retrives the prior requests information. Need to take action against both spicejet and clear trip. The complete information is in below mail but no proper satisfactory responce from spicejet. Team, What do you mean by NO SHOW ticket, we had requested at least 10 times to give us boarding pass but they refused as due to the flight captain team ignored to take onboard more peaople(not sure how true as per the female staff passed the message) as it will take more time to get the printed boarding pass and get security check in done though we had only hand bag only & we reported there 30minutes before departure, A flight can wait for 30 mins but you will not work smartly to quickly get the boarding pass completed rather you will be happy arguing and wasting more time there at the boarding pass reception explaining how the long your process is to get the boarding pass for a customer which not at all in interest part o[censored]S/ customer, Agreed we have rule to report atleast 45 minutes to avoid harras free travel not necessarilly and logically/practically always to be followed otherwise there is no difference in the timings of train and timings of SPICEJET TRAVEL EXPIRIENCE SO you should be flexible as in emergency case of passenger where they come from long distance from within traffic and in city like Mumbai traffic. You should be able to consider the customer requirement to get him boarding pass on quick manner in last minutes not like making rule as rigid as we had to bad/good expirience we never know, also we have expirience from indigo and others where they are very flexible and we never had any such issue. Even keeping in mind the plain safety and your choosen smooth way of work that you are not able do quick do process onboard of passenger in this so called DIGITAL time at least please arrange to return the fare, its the same like you will say that we are flexible and will arrange the next plain for you if you missed then what about the customer who has emergency and will have to land on the same day then you will show your sorry unsmily ugly face through your painted full maked up female staffs which you had considered them as smart and intelligent while you had hire who fails in these situations while there can be more options you MUST be aware as per past expirirence and training when it comes to emergency. If you have shame and believe in customer satisfaction rather you think you are flying in AIR then soon you will see your future like king fisher, please arrange to return my full money for this itinary its hardly 10k only!
                      ClearTrip customer support has been notified about the posted complaint.
                      Sep 06, 2015
                      Updated by notsatisfiedwithspicejet
                      They say and refer the TERM NO SHOW TICKET as passenegr never reported to AIRPORT TO travel thats why they will not refund the money.

                      The AIRPORT CHECK IN AND SIGN OFF TIMES ENTRY IN MANUAL REGISTRY CAN BE CHECKED AS TO proof that WE ARRIVE AIRPORT .SO in that case our ticket must not be termed as NO SHOW TICKET, we had not in interest to make the ticket NO SHOW, it was SPICEJET that made the TICKET as NO SHOW, and later we are feeling cheated as NO SHOW TICKET THEY PUT RESTRICTIONS IN PROVIDING REFUND IN RETURN.
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                        Neha Bahl
                        from Bengaluru, Karnataka
                        Sep 5, 2015
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                        Address: Bangalore, Karnataka

                        This is a very weird experience on the app. I have been looking for a bangalore to mumbai trip on the app and the website this afternoon and when I finally booked it, the app booked me a reverse trip from mumbai to bangalore on exactly same dates and times of departure I had to cancel that and book another one and I just lost 3000+ just to cancel it. You can please go ahead and check my activity on website and the app and all I was looking was from Bangalore to Mumbai. This is absolutely ridiculous and I want help on this one. I want to be compensated for the loss of money and the time I wasted. Awaiting your revert! A dissatisfied customer! Neha Bahl
                        ClearTrip customer support has been notified about the posted complaint.
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                          Omar Haydar
                          Sep 2, 2015
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                          Cleartrip have the worst customer service. Don't ever have an issue with a ticket with them and need to change or cancel, as they will take full advantage of you without any logic or justification. They ate 55% of the cost of my ticket in fees which they did not document, itemize or justify. I tried calling them and they hung up on me. I emailed them and got useless responses. Avoid using them altogether.
                          ClearTrip customer support has been notified about the posted complaint.
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                            satishvermatcs
                            Aug 28, 2015
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                            Address: Bangalore, Karnataka

                            Hi Team, I booked flight tickets from Bangalore-Indore and then from Nagpur-Bangalore.While booking the same, i have used ClearTrip GiftVoucher of worth 4000Rs .Now i cancelled the ticket, i got the refund amount but Voucher amount of 4000Rs also should be refunded back.When i spoke to clear trip representtaive i got the information saying that Voucher Amount will not be refunded.I asked where its been written in policy.Ideally you should return voucher amount as well.Please consider my case and ask them to refund 4000Rs ASAP. Trip Id - [protected], [protected] Thanks, Satish
                            ClearTrip customer support has been notified about the posted complaint.
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                              Kunal Sonar
                              from Surat, Gujarat
                              Aug 27, 2015
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                              Address: Mumbai City, Maharashtra

                              I made a booking for Zo Rooms in Goregaon West in Mumbai in May 2015, using Cleartip. When I reached the hotel on the starting date of my booking a few hours earlier than their checkout time, mentioned on the website, I didn't know I would be in for such a nasty surprise. I reached Goregaon West and got off the local, after a tiring overnight journey. The address on cleartrip said that the hotel was very close to the local railway station so I started to look for it on foot, dragging my luggage with me. When I could not find the hotel anywhere nearby, I looked it up on cleartrip which redirected me to a location on Google maps. I went around the spot it showed a number of times but I could not even find the board of the hotel. So I called cleartrip customer care and hence began the long journey of helplessly arguing with various correspondents who refused to help me out, whatsoever. I called customer care and told them my situation. They said that they'll help me out right away. But after 4-5 long calls, dealing with their frustrating IVR while roaming charges ate up my balance, the customer care could not help me out even a bit. They were unable to find the location or a number for the hotel which was reachable. They couldn't get in touch with the hotel at all for atleast 3 hours while I had to sit on the footpath and wait for them to come up with a solution. As it is very obvious from the above description of the scenario, all of this was incredibly frustrating and I had to deal with this when I was already tired from my journey. So I decided that I want to get my booking cancelled and I started looking for another place to stay in. I took a auto and was searching for another hotel when a cleartrip representative called me and told me that they'd been able to locate the hotel and it was in the very same building where I'd been standing for the last 3 hours. What was even more disappointing and infuriating was that the building looked nothing like the photos that the cleartrip website had for the hotel. It was blatantly misleading on the website's part to display such images when the actual premises of the hotel were so far from it. So I told them to cancel my booking and refund the money back to me. But at that point of time, they told me that since it was check-in time already, they couldn't cancel it anymore. It was in their policy and terms and all of a sudden it was my fault as a customer to not have thought of this before. I had to argue with atleast 5 different customer care representatives who redirected me to the zo rooms representative again and again. After explaining the entire situation to their manager which of course involved a lot of mismanagement on Zo rooms' part as well, he agreed to inform cleartrip about refunding my money. Within 15 minutes, I got a call from cleartrip, saying that they've talked to the hotel and that I will get my money back in the next two weeks. It seems like victory, doesn't it? Well its not even the beginning. It's been 3 full months since then and even now after numerous calls to their customer care department and having talked to almost all thee representatives that they have, I have still not received my refund. All their policies are sham and all that cleartrip has done up till now is lied to me. They've made me feel like paying beforehand for a booking was the biggest mistake I ever made. They harassed me as a customer for 6 hours straight and even now they're not ready to give me a definite answer as to when they will refund my money back. It is horrible that such big companies have such poor management and disrespect their customers to such an extent. So much for their promises about good and fair dealings when they can't even keep up to their own policies. The website clearly states that the refund will take place within 15 days and it's a shame that this is not the first time that such a case has happened. The forums are full of people reporting similar experiences with this travel giant and it would be great if cleartrip did something to save their failing reputation. All that I have gotten out of this experience is that no matter how much progress we make in terms of businesses making it big in the Internet space, until and unless these corporate learn to respect their customers, that progress is a waste. There will never be any trust or goodwill in this business if the companies don't understand their responsibilities towards their customers. And to make that happen, even little things like how your customer care department deals with the customer matter a lot. I don't have a lot of hope to get my money back but if this experience helps other people from falling into a trap when dealing with these websites or if cleartrip and it's sister websites act upon it, my job here is done.
                              ClearTrip customer support has been notified about the posted complaint.
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                                Harpareet Kaushal
                                Aug 27, 2015
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                                Address: Dehradun, Uttarakhand

                                I am living in Singapore since 2008 and travel to india once a year. I have a Cleartrip account which i use for booking domestic flights and trains when i am in india. All of a sudden since last 1 month i am getting booking mails from Cleartrip and to my surprise all bookings are done under my name. Tickets were from DELHI to Guwahati Delhi To Banaglore Amritsar to Abu Dabhi Patna to Delhi My concern is that if i am getting all the mails it’s possible that the person is travelling under my identification. If some terrorist is travelling under my identity i will be in trouble next time i am in India. I highlighted the matter to Cleartrip team but still no response from them
                                ClearTrip customer support has been notified about the posted complaint.
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                                  shahrv300
                                  from Bharuch, Gujarat
                                  Aug 23, 2015
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                                  Address: Ahmedabad, Gujarat

                                  Hello Sir, On 14/8/15, I Purchase 3 Room booking in GOA hotel for 3N/4D. Before do payment I called cleartrip support ([protected]) & confirm the availability of Rooms at Tangerine Boutique Resort in Goa. At that time support executive name is Salman and he can 100% assurance that your booking confirm. So, after confirm by ClearTrip executive I do payment for 3 Rooms which is Rs. 17112 (with 3 different Transaction). After 3 days when I called Hotel & check about my Room confirmation, Hotel department said that they have no any reservation with my name. After that i called to clear trip and told my conservation with hotel, since last days me my friends following with cleartrip but we did not receive any response from clear trip. please help to resolve our Issue. website Name : cleartrip.com Clear Trip ID : 1) [protected] 2) [protected] 3) [protected] My Name : Ravi Mukeshbhai Shah Location : Ahmedabad Mo. No.: [protected]
                                  ClearTrip customer support has been notified about the posted complaint.
                                  Dear Ravi Bhai,

                                  Tried calling you after reading your recent experience on Cleartrip. I myself have gone through the same kind of situation so I request you to please follow me on Twitter my Id is @Abhijeetsadana, and put your complaint there. They surely will reply. please fwd me your e-mail id also.

                                  My mobile number is +91 [protected]

                                  Regards,

                                  Abhijeet Sadana
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                                    liptontea
                                    from Bengaluru, Karnataka
                                    Aug 18, 2015
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                                    Address: Bangalore, Karnataka

                                    I have booked the flight and made payments successful but clear call & tell me they cannot issue the ticket and the refund will be issued in 48 hours, Call is dropped by customer service Tried calling clear trip multiple time. In the last call the CSR said clear trip will call back in 5 minutes, but no call recievd Regards Abdul Hameed +[protected] [protected]@gmail.com
                                    ClearTrip customer support has been notified about the posted complaint.
                                    Aug 18, 2015
                                    Updated by liptontea
                                    I have booked the flight and made payments successful but cleartrip agents calls & tells me that they cannot issue the ticket and the refund will be issued in 48 hours, Call is dropped by customer service. i Tried calling clear trip multiple time. In the last call the CSR said clear trip will call back in 5 minutes, but no call recieved Regards Abdul Hameed +[protected] [protected]@gmail.com

                                    I am yet get the refund in my bank.
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                                      navinChaturvedi
                                      from Chennai, Tamil Nadu
                                      Aug 11, 2015
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                                      Address: Allahabad, Uttar Pradesh

                                      I had booked a hotel room at Shri Prayagraj Hotel, Allahabad through Cleartrip; Trip ID [protected] for 2 days, 8th August to 10th August 2015, but when I reached the hotel, the manager there told me that no such booking has been made. I called "Cleartrip support" who then 'tried' to speak to the manager but no room was allotted to me. Finally, I had to approach a Police support booth who then negotiated and helped me get an inferior quality room, meant for the hotel staff at a price of Rs 500 per night. After 2 days, of calling cleartrip, now they have agreed to refund my booking amount but still they are not willing to pay any compensation for the trouble they caused me. If one would take a look at their hotel booking policy, you would notice that the customer is liable to pay Rs 300 for any cancellation made before 24 hours of the check-in time, and 100% of the hotel reservation fee if the cancellation is made within the 24hours of check-in. However, they are not willing to compensate a penny for a booking that was confirmed from their side, but did not manage to get me a room when I arrived at the hotel. I demand apology from their end and adequate compensation for the trouble they caused me.
                                      ClearTrip customer support has been notified about the posted complaint.
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                                        Mavericnk
                                        from Bengaluru, Karnataka
                                        Aug 10, 2015
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                                        Resolved

                                        Address: Pune, Maharashtra

                                        NEVER book thru Cleartrip. I had booked a room in Hotel Panna Paradise, Agra, Uttar Pradesh, India thru cleartrip based on the reviews on this website and hoping that my purchase will be safer thru cleartrip rather than booking with this hotel directly. I had to pay full room rent in advance. We found the hotel to be too shady to stay here so, we checked into another hotel. The hotelier told us that since the booking was online, the refund will be processed online. Strangely, cleartrip website shows that 4 adults stayed here!!! When I contacted cleartrip they are saying "Now hotelier is not agreeing to process the refund. Hence we will not be able to process refund." Following up for a refund.
                                        Complaint marked as Resolved 
                                        Initially they refused a refund but, I followed up with "customer support" with many mails. The calls from "customer support" were very misleading. Finally, truth Triumphed and I got my refund. Nothing much to write but the review needs to be 120 characters.
                                        ClearTrip customer support has been notified about the posted complaint.
                                        Aug 24, 2015
                                        Updated by Mavericnk
                                        Got a refund finally.
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