ClearTrip Complaints & Reviews

On thursday 06/08/2014 21:00 PM IST apporax I started making a reservation for New Delhi to Ranchi, Indigo flight and everything was correct, the total fare was shown to be apporax around 13000, around 21:10 my first payment was declined due to errors in the card and at the same tim MY GRANDFATHER RECEIVED A CALL FROM CLEAR TRIP SINCE HIS NUMBER WAS ENTERED, AND THE CALLING PERSON ASKED US TO PROCEED WITH ANOTHER CARD ON THE SAME LINK, TO BOOK, AND PROMISED TO OFFER ASSISTANCE, as soon I entered another card details everything was correct but the total PAYMENT DEDUCTED WAS 26000 THAT IS12000 SOMETHING EXTRA AS OTHER CHARGES, at 21:17 when everything was confirmed.. THE SCAMMERS NOW TELL THAT THE RATE FLUCTUATED IN THIS 7 MINUTES ONLY AND THEY NOTIFIED ME BY MAIL. BUT i AM UPLOADING MY INTERNET HISTORYALSO AND NOTHING REFLECTS CHANGES FIRSTLY, THEY FOOLED MY GRANDPARENTS TAKING ADVANTAGE OF THEIR OLD AGE, A AMOUNT OF 12000 IS NOT SMALL AND IT'S SERIOUSLY HARASSING MY GRANDPARENTS, THEY PROMISED TO SEND THE IT LOGS FOR CLARIFICATION, BUT 6 DAYS AND NO LOGS ARE SENT, PRIMARILY BECAUSE WHAT THEY CLAIMS AREN'T PRESENT THERE, THERE WEBSITE CLEARLY MENTIONS CANCELLATION CHARGES OF RS 250 PER PASSENGER, BUT THEIR CUSTOMER CARE TELLS IT'S 500 NOW, ALSO THEY AREN'T PROVIDING ANY CONVINIENCE HERE AND YET CHARGING A CONVIENCE FEE OF 180 PER PASSENGER LOOK AT THE HISTORY ATTACHED 21:07 TO 21:17 THEY SAID PRICE FLUCTUATED NOTHING SHOWN DURING THE BOOKING AND CHARGED EXTRA, THE GUY CALLING MUST HAVE THE PRIOR KNOWLEDGE OF SAME

I have booked green fields hotel through on 8 aug 2014. They give me cancellation policy and according to cancellation policy i have to pay rs 300 for cancellation. On august 9 i visit their site for cancellation the hotel i just click on cancel assuming they will charge Rs. 300 because they din't show the amount on cancellation and it cancelled on single click without confirmation from user side. Now cleartrip is saying their will be hotel fees of 10%, when i checked with hotel the hotel G.M is saying they dint even receive the amount from cleartrip for booking and they said they dint even charge a single penny for cancellation.Please help me in this unfair practice.

Good day
I Narayan G R from Kerala booked a room in Vivantha by Taj Holiday Village, Goa (from 28th July to 1st Aug)through clear trip on 19th of July2014.During booking process i have received a call from the coustomer service agent and he guided me through the payment process.I have paid rs.30700 to clear trip(trip id:[protected] and transaction id:[protected].After transaction agent told me that they are facing some technical issues and they will do the booking offline and issue the hotel invoice and details within 48 hours.But i didn't receive any calls or mail from their end.I made a call after 48 hours and they told me that they can't process the booking and they will do refund...When I asked them for other solution they advise me to rebook through clear trip..I contacted booking department and asked about the issue and they told me that they will resolve the issue and will send me the invoice with in 24 hours...Its been a week, I have not received any phone call or mail from there end.Every day I do make phone call to the booking department and they are telling that the backup team is working on my issue...Someagents tells me that issue is resolved and they are preparing invoice manually, some other time they tells that issue will be resolved soon and will receive invoice in 24 hrs.This is my honeymoon trip and I have made all other arrangements and landed up in trouble in the last moment...
PLEASE DO NEEDFUL TO RESOLVE THE ISSUE
REGARDS
NARAYAN.G.R
[protected]@gmail.com

I booked tickets from Pune to Thiruvanantapuram via Bengaluru for the 25th July for Rs. 8700. The details on the website as well as the ticket said that it is refundable with cancellation charges of Rs. 1840. However, when I try to cancel the ticket, it says the amount refundable is -13 rupees. I am suffering a loss of Rs. 5860.

I made a payment of Rs. 29, 571/- on 10.7.2014 at 07.47pm for booking an Air Ticket from Delhi to Colombo (Sri Lanka) for Travelers name Mr. Alok Sagar & Mr. Saurabh on the basis of an email from your representative (on contact no. [protected]) which contained a payment link. The transaction was successful (Transaction ID[protected] & bank Ref. no.- [protected]) but the Air Ticket could not be booked due to any reason. Now we are following up for the refund of such payment but couldn`t getting any satisfactory revert and confirmation for our refund amount. Please arrange to resolve the matter ASAP. Regards, Jyoti Chawla [protected]

On 6th July, at around 4:00pm or so, I filled out all the details for a hotel booking at Srinagar. It showed a fare of around Rs9, 849. No sooner had I pressed 'submit' that I got an SMS saying that my bank account had been debited (I had used the debit card facility of my banker) with the said amount. In the mean time a message flashed online that the transaction had 'failed'. I had no clue of what happened. I checked my bank account. Yes, the amount had been debited. So, I presumed that there was some glitch and called a customer support number of Clear trip. I was a bit disturbed since I did not have any reference number. The person who attended my call resolved that by checking with my email ID. He said that the booking was not made due to some 'link' not working! I tried to probe further, but got no farther. He told me that my money would be 'reversed' within 2-3 days and that I should made the payment again, which I did (this time with net banking facility)and got the booking through (Trip ID : [protected]). After 3 days I again called a customer support number, this time the guy on the other side said it takes 6-7 days and it automatically get credited in your account. I checked my bank account to see if the amount was credited. No. Clear trip was still holding on to the money for a 'failed' transaction! I called them up and once again was given a spin as to why the bloody thing did not work out.

I along with my family and younger brother and his family booked the trip from you on 26/02/2014 {Trip ID: [protected]} for Srinagar including Hotel+Flight spending Rs.71000/- for the month of June, 22nd to June 27th. I had a horrible experience and the trip started when we reach there the designated houseboat "Young Hollywood Houseboat" Ghat no.12 was found locked and the caretaker was absconding. After futile efforts for contacting "CLEARTRIP" and the owner, I have to shift to "Shlliene" houseboat at ghat no.9 on the request of a relative of the absconding owner. Our booking was for 3+1 and he gave us rooms to accommodate 2+1 only. We were having no other option but to accept the misery in the unknown place, far away from home. Further more the timing given to us for the flight from Srinagar to Amritsar was 14.45 where as the actual flight time was 13.55 almost an hour advance. I planned my shopping according to the prescribed timing of the flight but in the end when I reached the airport we got the most shocking news that only 5 minutes are left in closing of gates.

I booked 3 super deluxe rooms in Mussoorie from Cleartrip. After completing all the transactions for room booking a guy from Cleartrip named Ajit Bisht called and said that the rooms we booked are not available on that date. After long conversation and debate we(Ajit and I) agreed for the deluxe rooms in which 1 room with semi-facility (No TV, No Geyser, No Extension for room service, No Fan) and the refund for Rs. 300 per room i.e. difference between the tariffs of Super Deluxe and Deluxe rooms. But after some time the same guy Mr. Ajit called and said that "Madam, refund won't be possible". So, finally I paid for Super Deluxe but got pushed to use Deluxe Rooms also one room with Bed and 4 walls only. Also Mr. Ajit was so rude and Scoundrel in all the conversation.

respected sir/madam i went to manaali by cleartrip booking in hotel kenilworth, i have paid 7946 rs.fr two days for two deluxe bed rooms.i hv paid 1200 fr two days for child tht is my son.but when i got the rooms there is no extra facility for my child, no extra bed etc.there is rate of bed room 1200 less thn i hv paid to cleartrip, my tour was 22nd june to 24 june2014 my trip id is [protected] .so plz get enquiry fr it why they nt given extra facility to child even i paid his charges thnks, plz send ur view on my mail id tbj5rajinder.[protected]@rediffmail.com

Dear Clear trip, I have booked three rooms for three night(23rd June TO 26th June-2014) on dated 20th June-2014 in Hotel Golden Height Darjeeling under above mentioned Trip Id no [protected].I got voucher and mobile alert for confirmation of Hotel along with Hotel land line number. When I called on 21 nd June to the Hotel Golden Height Darjeeling regarding my Booking then they told me that we don't have rooms for the same date.I again called the cleartrip helpline number and after long conversation I spoke to Supervisor, he then revealed that we are only having option at Hotel Broadway ...otherwise you take your money back In this junction, I said ok . But when I enquired about the reputation of Hotel Broadway with comparison to Hotel Golden Height, I found that Hotel Broadway is just like Guest House and having very less tariff. I again called to clear trip and said you pl. deduct some money and get back my money OR take more money and book another good Hotel but they refused and said we don't having any option you have to stick with that Hotel because you have given consent for that-- My Points are as below in this regard-- 1.Why clear trip has confirmed and sent Voucher for the Hotel Golden Height, when they were not sure about availability of rooms-- 2.If, they came to know the non-availability then why they have not called up on my mobile till 24 hrs, I only called then 7 times. 3.How can they put me in Guest house type hotel when I paid for the good one Hotel If, position will not clear till evening I will opt for other way to get justice to me regards, Deepak Sharma [protected]

Hi,
Please i need your help my id is Trip ID [protected]
I didnt mean to cancel the flight and i pressed cancel by mistake and i need to activate it back please even if i have to pay additional fee for that but not the whole thing
I know it is my fault but please try to help me to re
activate the ticket back other wise i will have to cancel the whole trip and lose a what i paid
So please find me any soluotion to get it back
Waiting for your reply at the soonest
Thank you

I had booked tickets under trip ID [protected], which had to be subsequently cancelled. Cleartrip charged Rs. 3, 000 towards airline cancellation charges and Rs. 500 towards Cleartrip charges. In addition to this charge, they charged Rs. 300 as processing fee charges. It wasn't mentioned in the tickets that processing fee would be charged in case of cancellation.

Cleartrip has already charged Rs. 500 towards flight cancellation,...

myself Ar. Rachel Joseph.on June 1st 2014 I booked my airtickets via cleartrip. we were total three passengers out of which one wished to cancel her ticket due to some reason. I wad promised by the cleartrip team that the refund amount of 3964 INR would b automatically refunded in 5 to 7 working days. then they said there was an error found in the bank so they would fix this n let me know in next three working days. after 9 days I got a call and they said me to wait for again 3 more days. I am totally disappointed by the reply that I get through the customer support.
my trip ID-[protected]

Myself Akshay B M from Bangalore, have booked a hotel in Ooty for 26th May 2014, Below are the details “CLEARTRIP TRAVEL SERMUMBAI IN 75260824145004324711595 3, 239.00” We got a call from Clear trip Manager([protected]) saying that the room is Not Available and told me that he will refund the amount, but I told him to book another room. So he[Clear trip Manager] booked another room and told me to pay extra amount, as it was out of our budget, we told him to cancel the room and to refund the amount and we cancelled our Ooty trip I am calling him from past 3 weeks and he is simply giving assurance that he will refund the amount, but till now not even a single rupee is credited. Please do the needful ASAP. I request you to take this matter seriously. This is the first time we faced a problem with Cleartrip. Thanks & Regards, Akshay Cell: [protected]

My name is Maninder Singh. I booked a room for 2 nights in Dharamshala through cleartrip. The room was so untidy and stinky. The sheets and pillows and blanket were stinking and untidy.. bathroom was in very bad condition. The soap they provide was of very low grade. I did not use the soap. The coffee maker they gave me and that too after asking for it was in such a condition that nobody would even like to touch it. how can someone make his coffee in it.? they promise free wifi. It is a big lie. They don't have any provision for it. I took the matter to cleartrip as soon as I entered the room. but they said that I have already checked in so I can't get the refund. I asked them to cancel my nxt nights booking, and they said that partial cancellation can't b done. I left the room nxt day and booked another room through makemytrip which was ok. nvr goin to cleartrip again. I am planning to take this matter to the consumer forum if I did not get my money back. Trip ID: [protected]

dear sir / madam I have booked a ticket in my clear trip account but due to some problem i want cancel the ticket but when I opened my account to cancel the ticket the page is not loading please do cancel my ticket of pnr:[protected] please it's a humble request this is second time I"m facing this problem my mail id: [protected]@gmail.com

Dear sir, Ref: 1. Clear Trip : Trip ID : [protected] 2. Go Air, PNR No: 3OLHIZ 3. Flight Details : PNQ 21:00 to 22:20 BLR, Flight from Pune to Bangalore. 4. Travel date : 21.06.2014 I had booked Flight ticket from Pune to Bangalore for date of travel 21st June-14. booking was done on 19th May-14. ticket was purchased with Price of Rs.2481.00 since my meeting got postponed, i cancelled the ticket on 6th June-14 & to my surprce they had deducted Approx Rs. 2000/- as cancelation charges. Please note in the ticket they had mentioned the cancellation fee as Rs. 950/-. why is that Clear trip.com is making higher deductions deviating the value mentioned in their own ticket. my cell phone no is [protected]. I am really frustrated & will not prefer booking thourgh clear trip in future. I had contacted customer care twice but they told they cant do anything & that there was a technical error in priniting the ticket. why is that organisation of such repute is cheating customers with cheap tricks like this... really surprised & felt cheated.

I had made a hotel booking on 6 April 2014 vide Clear Trip ID [protected]. The booking was for 3 nights at "Senator Pine-n-Peak Hotel" at Pahalgam, Kashmir for the period 30 May 2014 to 2 June 2014. I made the full payment in advance.The voucher sent by clear Trip included a contact no of the Hotel also - given as [protected]. I called on this no. 3 days before my travel to confirm my booking and it was told to me that it is confirmed. On arriving at the hotel on 30 May, I was told by the hotel staff that my booking was not confirmed. They denied having received any notification from Clear Trip and informed that the no. [protected] was not theirs but was some agent's number.I called Clear Trip up immediately but the customer care did not help, they only said we will arrange a call back.(Meanwhile Cleartrip agent had stopped taking our calls) .Since I was with Family and had waited for more than an hour, I convinced the hotel guys to move me to another hotel - Heevan, which is part of the same group but a lower grade hotel.I spent 2 nights at Heevan and then was moved back to Senator for the last night.In this time, I received no call from Clear Trip - I made 2 other calls to them to lodge a complaint. My request is this - for the fact that I stayed in a lower grade hotel for 2 nights and the mental agony I and my family endured at the time of check in and multiple shifts of hotels - I want a refund for the first 2 nights which is approximately Rs 20, 000. Kindly action my request

We have booked ticket for July 24 for train ticket from Madurai to Chennai, Panidan Express. The Ticket Fare including all service charges Rs.457 is debited in my account But the ticket is not booked. The transaction details is as per my bank statement is CCABF1WVD219IGV1992285 TRANSFER TO [protected] AVENUES INDIA PRIVATE Hence I request you to reimburse the amount to my account Contact id is [protected]@gmail.com

Trip ID : [protected] I have booked an ticket for international travel, when I tried to rescheduled clear trip wash their hands and said that need to contact airways. I done that, now I had cancelled an air ticket through airline, now the refund amount is initiated by airline but clear trip is asking so me the NCO from airline. Even I have given TRIP ID, PNR & E-Ticket they are asking me to sent hard copy which airline has to provide me. Really I don't understand only getting commission for ticket booking & cancellation, nothing from clear trip for end user. It is pathetic and panic. It is fully doing brokerage for all the bookings without any service to end user. MAA → SIN FEFWKO 589-[protected]