ClearTrip Complaints & Reviews

Recently I have booked honeymoon trip for my friend Mr. Hitesh . Who is currently in Kerala and staying in hotels that I have booked through cleartrip.
2nd October he checked out from houseboat and I am writing this mail to lodge a complaint against the Houseboat owners (B4You houseboats).
I called the houseboat owners on 1st October and informed them the time Hitesh will be arriving in Alleppey, I called them again on 2nd Oct to remind them, to be extra sure they dont forget. Even after all this effort Hitesh was made to wait for around 1hrs 30 mins citing technical issues in the houseboat. Houseboat was never present there. They arranged for a makeshift houseboat which was completely shoddy and had bad sanitation. Rooms were not proper and bathroom was dirty and stinked. It was no way a deluxe houseboat that we had booked.
This is really disgusting on part of the houseboat owner and it has indeed spoiled my friends honeymoon, to say the least. One would never expect this to happen on a Honeymoon!

I want complete refund of my entire money and moreover I would want cleartrip to take action against the houseboat owner. This is completely unacceptable, the best day of his life turned out to be a nightmare!

I made a booking to Aquarius Cottage Kakkayam, Kozhikode, I got the confirmation from Cleartrip but the hotel owner ( [protected] ) is saying we have no booking. I am trying to reach Cleartrip but the call center automatic is always keeping me on hold saying we are on high volume Trip ID : [protected] I tried to reach Clear trip by mulitple means - Email to [protected]@cleartrip.com [protected]@cleartrip.com, Twitter - @Cleartrip, Call Center Number[protected] Urgent Number - +[protected] but didn't get any reponse from any means even after hours of mutiple attempts I have booked a local Taxi who is going to charge me even if we won't go. The Hotel Booking - 6000 INR from clearTrip Wastage of Holidays Mental frustration Phon call charges wasted to try to call cleartrip.

i had booked a hotel in shimla with trip id [protected] and it is a confirmed booking from yor side. But when i called the hotel Sukh Sagar Regency on their no [protected], they are denying any availability or booking fromcleartrip or with my name. This is such a shocking incidence as i have already done my payment and i m following up with the customer care for the last 16 hours and they are unable to provide any solution. And more interestingly today also your site is showing availability in that hotel without any confirmation from the hotel.I am going through a very poor experience of your company. Please provide any solution otherwise refund my payments. Thanks & Regards Parveen Parmar [protected]

I have emailed cleartrip support on 28/9/14 for clarification on changes advised by them due to rescheduling of a flight on my booked route, with Case #07738626, but the company is not responding since 3 days, and giving a lot of stress on the fate of my trip.

I had booked two tickets from Hanoi to Denpasar (Bali) using Cleartrip. The flight involved 2 airlines - Vietnam Airlines from Hanoi to Singapore and Jetstar from Singapore to Bali. I booked my trip as a Hanoi - Denpasar trip. Knowing that Jetstar is a budget airline, I wrote to Cleartrip well in advance asking about their policy for checked in baggage. Cleartrip replied that I would have to check with the airline. I contacted the airline on my own - they informed me that my ticket entitled me to 20 kg of checked in baggage per pax. When I went to board my flight at Hanoi, I was informed by Vietnam Airlines that they had no arrangements with Jetstar to forwaarrd my baggage to the connecting flight, and I would have to collect my baggage from the airport and check it in for my onward journey. On arrival in Singapore, I was denied access to the baggage area since I did not have a Singapore Visa. I had no option but to abandon my trip and return to Hanoi. - for which I had to buy a separate ticket. Cleartrip is responsible for not informing me about the non-arrangement between the 2 airlines and not informing me that I would require a Visa for Singapore. When I wrote to them, they have responded by giving me a ZERO refund. They have simply shrugged off their responsibility. I request your assistance in getting a full refund.

ArarRespect Sir/Madam, I have made a payment through my Debit Card to issue flight tickets from www.cleartrip.com and which waspromised to return back to my account within 4-5 working days. But till now they neither returned back my payment nor they're responding to my queries. Hence, I have attached the conversation and details of the payment. Regards, Keya Dutta From: Keya Dutta Sent: ‎17-‎09-‎2014 12:33 To: E-care Customer Support Subject: Re: Case #07441094: booking details Now what? How shall I get the same tour package? Keya Dutta On Wed, Sep 17, 2014 at 11:01 AM, E-care Customer Support <[protected]@cleartrip.com> wrote: Dear Ms. Dutta, As informed earlier, if any amount has been charged for payment failed booking(Trip ID: [protected]), the same will get auto-reversed to your account within 3 to 4 working days. Thank you for choosing Cleartrip. Regards, Jayshree Dhhila Customer Service Executive Cleartrip Customer Care www.cleartrip.com [protected] Original Message[protected] From: Keya Dutta [[protected]@gmail.com] Sent: 9/17/2014 11:32 AM To: [protected]@cleartrip.com Subject: Re: Case #07441094: booking details Hi there, My Payment has been already charged by cleartrip.com. This is the first time I am booking from your company and it's bit disappointing for me for the inconvenience! However, I am pasting mail copy of payment transfer from my bank. alert @ icicibank . com <[protected]@icicibank.com> 7:46 AM (3 hours ago) to me Dear Customer, Thank you for banking with ICICI Bank. You have used your Debit Card linked to Account XXXXXXXX8734 for a transaction of INR 5, 242.00 Info.MIN*CLEARTRIP T on[protected]:46:39. Keya Dutta [protected] On Wed, Sep 17, 2014 at 10:21 AM, E-care Customer Support < [protected]@cleartrip.com> wrote: > Dear Ms. Dutta, > > Kindly note, with your email id we are able to retrieve one payment failed > booking under Trip ID: [protected]. > > We regret to inform you that the booking which you tried to make for > Hyderabad - Goa return (Trip ID: [protected]) is reflecting as a Payment > Failed booking on our system hence could not be confirmed. > > However, if any amount has been charged for above payment failed booking, > the same will get auto-reversed to your account within 3 to 4 working days. > We request you to try to make a fresh reservation. > > Thank you for choosing Cleartrip. > > Regards, > > Jayshree Dhhila > Customer Service Executive > Cleartrip Customer Care > www.cleartrip.com > > > > > >[protected] Original Message[protected] > From: Keya Dutta [[protected]@gmail.com] > Sent: 9/17/2014 10:49 AM > To: [protected]@cleartrip.com > Subject: Case #07441094: booking details > > Hello there, > > I want my booking details of round trip Hyderabad-Goa-Hyderabad, dated > 11-November[protected]November-2014. The booking amount has already paid by > my Debit card and received confirmation by my Bank! > > Kindly, do the needful Immediately! > > Thanks > Keya Dutta > > > ref:_00D90lYuT._50090WTO7c:ref

The original hotel, which I booked online is already full. I need full refund of my money. The customer representative booked an alternate hotel without telling me that the money is non-refundable. And which I received the photos of the accommodation. After checking the photos I'm not happy with the alternate accommodation provided to me. Hence I request for a full refund of the booking amount I paid. Since I was informed about the hotel unavailability 1 week after the booking of the hotel, now I cannot get a decent accommodation at the same place, hence I had to cancel my entire trip (thanks to cleartrip). The bus tickets are refundable, but only after deducting 20% of the entire charges, which is apprx Rs 400. I demand the same also from cleartrip. In case I do not receive the amount, I may have to knock the doors of consumer court.

Ref : Trip ID : [protected], Policy Certificate No.: 4110/O-00045/18290/00/000 & 4110/O-00045/18291/00/000 To Whomsoever it may concern, Last evening, I had a terrible experience on call while speaking to the CLEARTRIP CUSTOMER CARE and found the major loop hole/drawback or negative thing present on CLEARTRIP website. While booking an international flight to Tenerife(Spain), which comes under Schengen region, we bought the Travel policy simultaneously while booking the tickets as the option was there to do so. Keeping this thing in mind that as per the Schengen Visa requirement policy, we will get the Travel Insurance accordingly, however after completing all the transactions we got the policy only for the travel dates and not till 15 days more than the travel period. This is the major Loophole in Cleartrip website. After which we spoke to ICICI lombard, who informed that since the travel insurance is bought offline from their channel partner Cleartrip, it is not reflecting on their system and neither can make any changes in the policy by extending to the desired date. After which we approach the customer care of CLEARTRIP and was informed by the team that since the booking of international and policy issuance was done online, they cannot help and again directed us to ICICI lombard to get the necessary changes done. Wasting my 1 hour speaking with the customer care and supervisor present on floor, I just got negative answers and finally they agreed to have a con call with ICICI Lombard customer care. On the con-call, the responsibility was taken by the Cleartrip representative to cancel the policy on my request, instead of making the necessary amendments which was mutually agreed by all 3 o[censored]s and promised me that I will get the full refund for the policy cancellation. Till this I was fine. Now the height you cleartrip crossed by calling me in the evening and informing me that “ONLY POLICY CANNOT BE CANCELLED, IF YOU WANT TO CANCEL THE POLICY, YOU WILL HAVE TO CANCEL YOUR FLIGHT TICKETS AS WELL AS PER THE COMPANY POLICY”. This was something very ridicules and rubbish what cleatrip was talking about. They were asking me to cancel the INR99593 ticket for merely an amount of INR2338. Do you people think that your customer is a fool to cancel his Itinerary? This was like “chit bhi meri and pat bhi meri”. Is this the way your company makes profit. Prashant S. Kale

Hi, I cancelled my flight tickets with booking id [protected] in April. I have been told that I will get the refund in 90 days. Now even after 5 months and more than 25 mails to customer care I havent recieved the refund. They send me different case id every time I complain. So far I have revcieved 6 complain ids but no resolution. Below are the complain ids: 07079620 06774347 06480418 07213032 In mail the person says that the cleartrip following my case since last one month. I am highly disappointed with the kind of service cleartrip provides.

I had booked an air ticket through Cleartrip on[protected]. The PNR is S1UP7L.The ticket was cancelled on[protected]. Till date the refund amount has not been credited to my account.

Indrani Bhattacharyya
[protected]
rinki.[protected]@gmail.com

TRIP ID[protected]. Booked Ticket for DX-DEL-IXB for two people REFUNDABLE2. AI cancels DEL-IXB for that particular day. Called cleartrip.They advise if I want a full refund (subject to airline) or take the itinerary as provided by airline which was not available at that time. I was asked to wait for 48 hr.3. No resolution in 48 hrs. I write to cleartrip, also call them... they say they are waiting for AI to reply.4. I get a mail saying I HAVE MADE SOME AMENDS WITH THE AIRLINE WHICH I DID NOT and call cleartrip for clarification++++ and clear trip reps don't have any clarification for the email I received.5. I write to cleartrip saying I am not interested in the itinerary supposedly given by AI. and it also states that only the DEL-IXB ticket would be refunded in case of cancellation.These guys have given me mental harassment of the highest order. Ultimately had to cancel the ticket after I shouted and screamed at one of the reps and donated AED 360 as charity to both AI and Cleartrip. ONCE THESE GUYS HAVE MONEY THEY WILL MANIPULATE THE SITUATIONS TO FIT THEIR NEEDS. I ALSO KNOW AI WILL NOT GET A DIME OF THE CHARGES THAT CLEARTRIP HAS TAKEN FROM ME AS THEY WILL CLAIM FOR A FULL REFUND.

TRIP ID : [protected][B]1st Email from clear trip[/B] This is to inform that there have been some changes in your trip ID [protected] for DEL-IXB segment. PNR 2RHMRA | Air India AI-879 | DEL-IXB | Departure time: 1100 on 15SEP The flight has been cancelled by the airline. Note: In case if you are not comfortable with the above option, we would request you to please call the Airline or Cleartrip call center within 48 hrs from this mail being received. If we/Airline don’t receive any confirmation from your end within the stipulated time, the airline will consider the changes as confirmed and accepted by you. In case of any changes after that, relevant charges will be applicable as per airline rules. For more information, you can write to us at [protected]@cleartrip.com or call.[B]My Reply[/B]I WANT A FULL REFUND IF THERE ARE NO OPTIONS AVAILABLE FROM AIRLINE/ OR A FULL REFUND IF THERE IS A CHANGE IN ITINERARY [B]Solution from Cleartrip " Will check with airline and get back-- will call back" NEVER DID[/B][B]I WROTE TO THEM AGAIN[/B]Hi, I am not getting a favourable response in this regard. I contacted your Dubai office immediately after I received this notification and advised for a full refund as no option was provided by the airline AI. I was advised to wait for 24-48 hrs for a response from AI and cleartrip said they would contact me. Now I am starting to get responses from your representatives like "if the airline agrees" meaning cleartrip is still clueless up until now. Regards=========================================================================...⇄ am not getting a favourable response in this regard. I contacted your Dubai office immediately after I received this notification and advised for a full refund as no option was provided by the airline AI. I was advised to wait for 24-48 hrs for a response from AI and cleartrip said they would contact me. Now I am starting to get responses from your representatives like "if the airline agrees" meaning cleartrip is still clueless up until now. [B]Clear trip meanwhile send another email[/B]This is to inform that there have been some changes in your trip ID [protected] for DXB-DEL segment.PNR 2RHMRA | Air India-996 | DXB-DEL | Departure time: 0005 on 16SEPIt seems you have amended the booking or cancelled your booking directly with airline.Please note that alternate flight option will only be available if provided by the airline.[B] I immediately called their dubai office and they said they are waiting for a full refund option from AI[/B][B]Thank you for writing to us regarding your flight reservation under Trip Id: [protected].We apologize for the delay in our reply and the inconvenience that may have caused to you.We regret to inform you that, as your flight has been rescheduled by airline please find revised timings.Flight Date Sector Timings AI 996 15SEP DXB-DEL 0005 0455 AI 879 16SEP DEL-IXB 1100 1300 As checked with airline there is no flight available on 15th September 2014 for New Delhi - Bagdogra sector. If the above alternate option is convenient for you we request you to revert with your acceptance to re-issue the ticket. [B]However, in case if you wish to cancel your reservation as per airline you shall be eligible for refund for only New Delhi - Bagdogra sector.[/B]In order to claim full refund from the airline we request you to cancel your reservation with airline directly . You can contact Air India on[protected].We would require the endorsement copy stamped by the airline with the refund amount.Reservations can be cancelled upto 48 hours prior to departure.As this is a one way booking an your New Delhi - Bagdogra sector has been rescheduled by airline we regret to inform you that, we shall not be able to commit on refund amount.You will need to go to the airport counter along with a copy of your E-ticket and request them to get it endorsed along with their airline stamp mentioning the refund amount.You may courier the endorsed ticket and send it to us on below address:CleartripUnit No 001, Ground Floor, DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E)Mumbai - 400011Once we receive the same from your end, the refund would be processed within 5 - 7 working days, to the same card used at the time of transaction, depending on your issuing bank.However, if you are unable to get it from your end, one of our executives shall get the ticket endorsed on your behalf. In such case refund will take 20 - 25 working days.[/B][B]NOW FROM BEING A FULLY REFUNDABLE TICKET THE INTERNATIONAL SECTOR BECAME NON REFUNDABLE OR I AM "MISUNDERSTANDING" MY ENGLISH MIGHT BE BAD[/B]I called cleartrip DXB office immediately and they still need time. Now I am kicking myself that I should have let go of the cancellation charges and have the ticket be cancelled earlier

I had booked a Room at Hotel Akanksha at Jagdalpur, from cleartrip vide Trip ID [protected] on 05.09.2014. This was an offline booking so they had dedudted Rs. 500.00 only. I got a confirmation mail from them that I have to pay rest of the amount by 14:37 hours on 06.09.2014 . I tried to pay by the link given by them but it did not worked. So I called the cust care as well as replied by mail that I am unable to pay thru this link provided. The cust care arranged for a call back which eventually came around 16:10 hrs. Initialy they told me that this is a technical error and the money would be refunded back and retry the booking. Then again after 2 mins the same person called me up and said that the money cannot be refunded due to their policy. They also said their policy does not allow them to call and intimate about the payment. You have to depend on mail and SMS only even if it does not comes.It shows that it is a cheating company. I would never book hotel through this portal any more and also suggest others not to book hotel through this web portal.

I have booked a hotel through Cleartrip.com, they have confirmed the booking and sent me the itinerary.
Just before 6 hrs of journey they cancelled the booking and provided a worst alternate option.I have called their customer care and refuse to take the alternate option but they force me to take the alternate, and made the booking non-refundable booking. Where I can't get the money and have to take the alternate option, which is worst hotel.

My name is Rajni Sharma. I booked ticket of Jetkonnect from Indore to Bangalore. Journey date was Wed, 30 Jul 2014 from Indore - Devi Ahilya Bai Holkar to Bangalore – Kempegowda International Airport. I was reached 5min late of boarding and Ticket counter assistance denied to provide the ticket and without lessoning anything she moved me to ticket cancellation counter and ask me to cancelled the ticket. Because o[censored]rgency I booked another ticket and cancelled the same. I already spoke with Jetkonnect Customer care and they said amount will be disbursed from Third Party booking (Cleartrip). While cancellation operator told me amount will be refund after some deduction, but still I have not yet received the amount. Bank Reference details of the ticket booking. STATEMENT FOR A/C: [protected] Axis Bank Debit card:- Ticket trip id:- [protected] Flight:- JetKonnect Operated by JetKonnect S2-3391 AIRLINE PNR:- BSVVSA Please refer the attachment of ticket. Request you to please refund the amount a.s.a.p. Thanks for the support Regards Rajni Sharma

Dear Concern, I made a booking for Mumbai to Delhi on 28th August 2014 from Cleartip. Agent provided me payment link and I made the paymeny by my HDFC credit Card for the amonut INR 27336 rs/-. However amount was deducted but booking was not made. I called up Cleartip 4-5 times and their agent told me thqat booking is not made and your 27336 rs amount will be transfered back to your bank. But I checked with bank on 31st August 2014 and been told that Cleartip has claimed the amount. This is really frusrating that Inspite of taking lot of follwup with Cleartip. No amount is refunded. Please help in this case as earliest as possible. Thanks Mukesh Saini e-mail ID=[protected]@GMAIL.COM TRANSACTION ID CODE= 729033 TRANSACTION DATE=[protected] MOBILE NUMBER=[protected]

I had booked a hotel in Kodaikanal with my Trip id [protected] from 15th Aug- 17th Aug, There was a unfortunate death in the family, so I had to cancel the booking. We cancelled the booking on 10th Aug at 10pm. After a lot of argument with the representative, and cross checking with the hotel he agreed to refund the entire amount as per the policy within 7-8 days. When I asked him for a reference number, he said the line is recorded and does not need a reference number. When I checked my account even after 10 days, there was no refund, and to my surprise when I called back the next time the representative said that there is no note for refund at all. I have made such 8-10 calls. Each call lasts more than 30 minutes on a STD line. Every time the representative picks I need to mention him the entire story. All illiterates are employed here, they don't know what should be done as a next step. This is a utter fraud company, they are eating the money of their customers. They don't even understand some bodies pains. Every time you call the representative he/she says I understand your problem, but none of these nerds can do anything.I want a case to be filed against this people.Prior to complaining here also i had made a call, but again that too went in vain.

i have booked a round trip in this id Trip ID : [protected] from Bangalore to Dehradun via Delhi. (19th October 2014 from Dehradun to Bangalore and 26th October 2014 from Bangalore to Dehradun) and paid the amount in full and got confirmation. now i wanted to make changes in my return to postpone the return by one week and was ready to pay the difference amount, called this so UNPROFESSIONAL call centre of cleartrip 3 times today with each of the call was on almost 15-18 minutes in which they spoke to me for a minute or so but a long holding call with just music. after 3 calls and after talking to atleast 6 different people in the team, they now say that I HAVE TO TALK TO THE AIRLINE directly. if that is the case why should i book tickets in cleartrip by paying them extra, if they are not able to make changes in the reservations or even have a courtesy to help, even though i was ready to pay the differential amount for a flight which is almost more than 2 months to take off from today. This is a very bad service and i never use this site again...if they are reading this they can check my logs in their site for the amount of bookings that i have done with them...will never use this site again and also inform all my friends to not to use...

Sir I booked a ticket from chandigarh to coimbatore details are given below date of booking 16/8/2014 from:Chandigarh to Coimbatore Date of journey:14/12/2014 Name:M P Devdas Money deducted :from state bank of patiala CCABH1YKH3761GY2389338 Transfer to [protected]. kindly refund it

My complain is against the Clear TRIP ID no [protected].. I got the confirmed booking status with my money deducted from my account for a hotel booking in Jaipur for 16 to 17th Aug 2014. When the concerned person reached the hotel, the hotel manager replies that no such booking is done and there is no room available. When I call the customer care, some girl Shalini G S (I am not sure, if she told her correct name as she was not willing to tell her last name) tells me that it takes 4 hours to get the confirmation. I was surprised and shocked. The hotel informs that the clear trip people were informed 6 hours back of full booking. Cleartrip were neither apologietic but blaming us only for the issue. They say they find a substitute hotel in 30 minutes but confirms a sub standard hotel with lower tariff quite far away from the old location as the solution. I am trying again to call them, but I am on hold since the last 20 minutes almost.