ClearTrip Complaints & Reviews

Hello All, I am Rikin Gaikwad and I booked Elephant Court - Thekkedy for 3rd Oct, but when I reached the hotel they were not holding my booking. Called up the customer support but they were not helpful. The main issues are: 1) If my hotel booking was not confirmed in Elephant Thekkedy, why was I not send a single sms or email to inform the same, I booked the hotel on 7th Sep. 2) Why was I not presented with any option when your customer team could have given me better resorts on 3rd Oct or before that. 3) When I reached Elephant Court, Mr.Sreelaj from Elephant Court categorically said that they are holding my booking in Pepper Vine, the resort was not booked by me and I gave no consent to Cleartrip to provide me alternate accommodation. 4) Why was no bill send on my email id, if you hear the conversation between me and your customer support team of 4th Oct, she clearly said that cleartrip will send email to me with the invoice in next 3 hours. It has been more than 6 days. Still no response. I demand a full refund for my booking at Elephant Court, Thekkedy as we were never given accommodation there. And I paid for a Five Star Resort property and not for any new hotel where construction was still going on, Pepper Vine is not even rated on Trip Advisor. I would have cancelled my trip to thekkedy altogether if Cleartrip would have been more transparent with the booking. Cleartrip knew from the start that Elephant Court is not available and they intended to give me accommodation in Pepper Vine without even taking my consent. Cleartrip customer support is pathetic and they should have resolved the issue but they didnt. I am a loyal customer of Cleartrip and always book my flight tickets through the cleartrip website, it was the first time I booked my hotel through it and they didn’t deliver. My Call Log to Cleartrip Customer Support:3rd Oct - Called at 1:36 PM to resolve the issue, was told will get a call back within an hour, but didn't get the call4th Oct - Called at 10:47 PM, the call time was for more than 90 minutes, Mr.Yash came on the call and told me that i will get a revert withing 3-4 hours, it has been 6 days Mr.Yash didn't called me up.7th Oct - Called up at 11 AM, Ms.Elena came on call told me categorically that she will give me a call within an hour but she didn't. 7th Oct - Also registered complain on the cleartrip website, case # 07954978 still no revert from Cleartrip. 7th Oct - Again called up at 1:11PM - Ms.Arti picked up the call and said that Ms.Elena is busy on another call, she will get back to me in another 2 hours, but she didn't.7th Oct - Again Called up at 4:14 PM - Your executive informed that she has spoken to Ms.Elena, but she is not on the floor at the moment and she will call back after 1 hour, but she didn't.7th Oct - Again Called up at 5:33 PM, I was told Ms.Elena has left for the day without resolving my issue, then Mr.Vishal Chedha came on the call and told me that he will call me in 2 hours to update on the issue and surprisingly he did gave me a call and informed me that the issue has been sent to Cleartrip Mumbai Office and I will get a revert on 8th Oct before 1PM.8th Oct - Called up at 3:54 PM as I still had no update, your customer executive told me that Mr.Vishal is busy and I will get my Call today but i didn't.9th Oct - Again Called up Mr.Vishal, he told me that he has got a resolution which is same as earlier, I never got a single call from any of your representative to discuss the issue.I demand full refund for my booking as Cleartrip didn't provide the accommodation I booked and they didn't even bothered to let me know that my booking is not confirmed even though they had more than 25 days to inform me the same. Please find attached the booking voucher and scan copy of the invoice from pepper vine, which clearly suggest that Cleartrip didn't deliver what was being paid for and forced me to stay in a substandard hotel. Regards Rikin Gaikwad Ph - [protected]

I tried to book train on 15sep2014.trip id is [protected] but due to cleartrip failure booking was not done.but train fare was deducted from my hdfc account.still they didnt refund my money back.i mailed customer care 10-16times..but they didnt support me.please refund my money.

I had booked an Air ticket through clear trip (clear trip id [protected]), Air line PNR no Z3HIW9, on this ticket cancellation charges was mention AED 350 only, ticket cost AED 540.95 balance amount AED190.95 should be refund to me but clear trip has sanded e-mail for 0 amount. They are doing froud openly. Please instruct clear trip to refund my amount RS 3198.41 (AED 190.95) immediately.

I had booked an Air ticket through clear trip (clear trip id [protected]), Air line PNR no Z3HIW9, on this ticket cancellation charges was mention AED 350 only, ticket cost AED 540.95 balance amount AED190.95 should be refund to me but clear trip has sanded e-mail for 0 amount. They are doing froud openly. Please instruct clear trip to refund my amount RS 3198.41 (AED 190.95) immediately.

1.Cancelled hotel booking according to cancellation policy on cleartrip site: http://www.cleartrip.com/offers/india/free-cancellation where they advertise zero cancellation charge if cancelled 24 hrs before check in date and time. We have processed a refund of Rs. 0 for your Whistling Pines Resort, Shimla, Himachal Pradesh, India booking (trip ID [protected]). The refund should appear in your account in 5 to 14 working days depending upon your bank. COMPUTED REFUND DETAILS Description Amount Gross Amount (+) Rs. 3, 764.71 Cashback (–) Rs. 0.75 Discount (–) Rs. 0.0 Net Amount Rs. 3, 763.96 Supplier charges (–) Rs. 3, 200.0 Cleartrip charges (–) Rs. 300.0 Service tax (–) Rs. 0.0 Cleartrip Service tax (–) Rs. 0.0 Convenience fee (–) Rs. 0.0 Amendment charges (–) Rs. 0.0 Other charges (–) Rs. 263.95 Total refund amount Rs. 0 Hi sitanshu, We have processed a refund of Rs. 0 for your Toshali Royal View Resort, Shimla, Himachal Pradesh, India booking (trip ID [protected]). The refund should appear in your account in 5 to 14 working days depending upon your bank. COMPUTED REFUND DETAILS Description Amount Gross Amount (+) Rs. 4, 600.0 Cashback (–) Rs. 0.0 Discount (–) Rs. 0.0 Net Amount Rs. 4, 600.0 Supplier charges (–) Rs. 3, 450.0 Cleartrip charges (–) Rs. 300.0 Service tax (–) Rs. 0.0 Cleartrip Service tax (–) Rs. 0.0 Convenience fee (–) Rs. 0.0 Amendment charges (–) Rs. 0.0 Other charges (–) Rs. 849.98 Total refund amount Rs. 0 Both hotels were cancelled 30-48 hrs before check in date and time, still refund rs Zero for both hotels. What credibility cleartrip has in front of other Hotel booking sites if they behave with customers like this and give false advertisements on public domain?

Trip Id [protected] I had booked a return flight from Bombay to Johannesburg and back on refundable ticket. The ticket says the cancellation fees is Rs. 3000 and total price of ticker was Rs. 48000. I had to cancel the return leg of the flight and the refund that has been processes is only Rs. 1469. Is this some kind of joke. I expect immediate reconcilation or I am taking you guys to press and consumer court

I am extremely fedup of calling Cleartrip for rescheduling my return flight and they are redirecting my call to specific carrier for which I booked my ticket(Jetkonnect).Various excuses given by cleartrip executives:- 1)They are telling that from 3dec(for which I need to reschedule my return flight) - 13 dec they are no available jetairways flight But On checking on cleartrip site I told them that flight is available.So, they made one more excuse saying that if it should be of same airlines i.e If you have booked jetkonnect then flight can't be rescheduled to jetairways 2)On Calling second time after I searched for available jetkonnect flight for travel between 3dec to 13 dec, they told one more new thing that flight numbers of same airlines should also be same which is not at all mentioned in their or any rescheduling policies of any flight booking site .For eg.According to them if I have booked JetKonnect S2 4608 I should check for same flight number and can't book my trip from JetKonnect 9W-2793. After my conversation customer care executive forced me to talk to jetairways customer care and jetairways support directly told me that I booked my ticket through cleartrip they can't assist me for any change and Cleartrip is responsible for any changes done. 3)On calling third time to cleatrip customer care executive, He told that no tickets are available for period of 3dec to 13 dec in booked airlines (Jetkonnect/Jetairways as according to him as well both airlines is same and he didn't mention that rescheduling is only possible if flight numbers are same) and when I pleaded him wait let me check the available flight as I had seen few minutes back and let him know the details ; he told me thrice within the fraction of a minute that they are getting other customer calls and can't wait for me reverting with flight number(though i waited for 5-10 mins when he was gathering information regarding my request).I pleaded him saying to wait as I am in urgency for rescheduling;without saying anythng he just cut the call. KINDLY HELP!!!

Sir, I booked a hotel room at Mookambika through cleartrip for three persons on 14th September. They deducted Rs 778 from my account in South Indian Bank.On arrival at the Hotel Sriratna guest house at Mookambika I was told no rooms were booked. The hotel peoples also told me that they have no connection with cleartrip. By this it was evident that the company Cleartrip was cheating me. I rang the number of cleartrip, but I received only a recorded message asking me to wait. I waited more thantwenty minutes, but there were no answer other than the repeated message. A few days I ago I sent a complain through their feed back system online, but no reply at all. I request you to refund my money as well as to compensate my pain and sufferings. Thanks Yours faithfully Radhakrishna G Pillai

yesterday i tried to purchase railway ticket from pune to rourkela using my ucobank debit card no [protected] . though my account was debited for Rs1760., but i could not get my ticket due to cleartrip problem. today morning i lodged complaint . but till now i did not get any response from cleartrip.. email-chand.[protected]@gmail.com

I have cancelled and at the time of cancellation they did not mention the refund amount and after 1 day they send an email that the refund amount is 0. This is stealing the money . I want my money back.. Clear trip is the worst website and they are stealing peoples money. Trip id [protected]...

Recently I have booked honeymoon trip for my friend Mr. Hitesh . Who is currently in Kerala and staying in hotels that I have booked through cleartrip.
2nd October he checked out from houseboat and I am writing this mail to lodge a complaint against the Houseboat owners (B4You houseboats).
I called the houseboat owners on 1st October and informed them the time Hitesh will be arriving in Alleppey, I called them again on 2nd Oct to remind them, to be extra sure they dont forget. Even after all this effort Hitesh was made to wait for around 1hrs 30 mins citing technical issues in the houseboat. Houseboat was never present there. They arranged for a makeshift houseboat which was completely shoddy and had bad sanitation. Rooms were not proper and bathroom was dirty and stinked. It was no way a deluxe houseboat that we had booked.
This is really disgusting on part of the houseboat owner and it has indeed spoiled my friends honeymoon, to say the least. One would never expect this to happen on a Honeymoon!

I want complete refund of my entire money and moreover I would want cleartrip to take action against the houseboat owner. This is completely unacceptable, the best day of his life turned out to be a nightmare!

I made a booking to Aquarius Cottage Kakkayam, Kozhikode, I got the confirmation from Cleartrip but the hotel owner ( [protected] ) is saying we have no booking. I am trying to reach Cleartrip but the call center automatic is always keeping me on hold saying we are on high volume Trip ID : [protected] I tried to reach Clear trip by mulitple means - Email to [protected]@cleartrip.com [protected]@cleartrip.com, Twitter - @Cleartrip, Call Center Number[protected] Urgent Number - +[protected] but didn't get any reponse from any means even after hours of mutiple attempts I have booked a local Taxi who is going to charge me even if we won't go. The Hotel Booking - 6000 INR from clearTrip Wastage of Holidays Mental frustration Phon call charges wasted to try to call cleartrip.

i had booked a hotel in shimla with trip id [protected] and it is a confirmed booking from yor side. But when i called the hotel Sukh Sagar Regency on their no [protected], they are denying any availability or booking fromcleartrip or with my name. This is such a shocking incidence as i have already done my payment and i m following up with the customer care for the last 16 hours and they are unable to provide any solution. And more interestingly today also your site is showing availability in that hotel without any confirmation from the hotel.I am going through a very poor experience of your company. Please provide any solution otherwise refund my payments. Thanks & Regards Parveen Parmar [protected]

I have emailed cleartrip support on 28/9/14 for clarification on changes advised by them due to rescheduling of a flight on my booked route, with Case #07738626, but the company is not responding since 3 days, and giving a lot of stress on the fate of my trip.

I had booked two tickets from Hanoi to Denpasar (Bali) using Cleartrip. The flight involved 2 airlines - Vietnam Airlines from Hanoi to Singapore and Jetstar from Singapore to Bali. I booked my trip as a Hanoi - Denpasar trip. Knowing that Jetstar is a budget airline, I wrote to Cleartrip well in advance asking about their policy for checked in baggage. Cleartrip replied that I would have to check with the airline. I contacted the airline on my own - they informed me that my ticket entitled me to 20 kg of checked in baggage per pax. When I went to board my flight at Hanoi, I was informed by Vietnam Airlines that they had no arrangements with Jetstar to forwaarrd my baggage to the connecting flight, and I would have to collect my baggage from the airport and check it in for my onward journey. On arrival in Singapore, I was denied access to the baggage area since I did not have a Singapore Visa. I had no option but to abandon my trip and return to Hanoi. - for which I had to buy a separate ticket. Cleartrip is responsible for not informing me about the non-arrangement between the 2 airlines and not informing me that I would require a Visa for Singapore. When I wrote to them, they have responded by giving me a ZERO refund. They have simply shrugged off their responsibility. I request your assistance in getting a full refund.

ArarRespect Sir/Madam, I have made a payment through my Debit Card to issue flight tickets from www.cleartrip.com and which waspromised to return back to my account within 4-5 working days. But till now they neither returned back my payment nor they're responding to my queries. Hence, I have attached the conversation and details of the payment. Regards, Keya Dutta From: Keya Dutta Sent: ‎17-‎09-‎2014 12:33 To: E-care Customer Support Subject: Re: Case #07441094: booking details Now what? How shall I get the same tour package? Keya Dutta On Wed, Sep 17, 2014 at 11:01 AM, E-care Customer Support <[protected]@cleartrip.com> wrote: Dear Ms. Dutta, As informed earlier, if any amount has been charged for payment failed booking(Trip ID: [protected]), the same will get auto-reversed to your account within 3 to 4 working days. Thank you for choosing Cleartrip. Regards, Jayshree Dhhila Customer Service Executive Cleartrip Customer Care www.cleartrip.com [protected] Original Message[protected] From: Keya Dutta [[protected]@gmail.com] Sent: 9/17/2014 11:32 AM To: [protected]@cleartrip.com Subject: Re: Case #07441094: booking details Hi there, My Payment has been already charged by cleartrip.com. This is the first time I am booking from your company and it's bit disappointing for me for the inconvenience! However, I am pasting mail copy of payment transfer from my bank. alert @ icicibank . com <[protected]@icicibank.com> 7:46 AM (3 hours ago) to me Dear Customer, Thank you for banking with ICICI Bank. You have used your Debit Card linked to Account XXXXXXXX8734 for a transaction of INR 5, 242.00 Info.MIN*CLEARTRIP T on[protected]:46:39. Keya Dutta [protected] On Wed, Sep 17, 2014 at 10:21 AM, E-care Customer Support < [protected]@cleartrip.com> wrote: > Dear Ms. Dutta, > > Kindly note, with your email id we are able to retrieve one payment failed > booking under Trip ID: [protected]. > > We regret to inform you that the booking which you tried to make for > Hyderabad - Goa return (Trip ID: [protected]) is reflecting as a Payment > Failed booking on our system hence could not be confirmed. > > However, if any amount has been charged for above payment failed booking, > the same will get auto-reversed to your account within 3 to 4 working days. > We request you to try to make a fresh reservation. > > Thank you for choosing Cleartrip. > > Regards, > > Jayshree Dhhila > Customer Service Executive > Cleartrip Customer Care > www.cleartrip.com > > > > > >[protected] Original Message[protected] > From: Keya Dutta [[protected]@gmail.com] > Sent: 9/17/2014 10:49 AM > To: [protected]@cleartrip.com > Subject: Case #07441094: booking details > > Hello there, > > I want my booking details of round trip Hyderabad-Goa-Hyderabad, dated > 11-November[protected]November-2014. The booking amount has already paid by > my Debit card and received confirmation by my Bank! > > Kindly, do the needful Immediately! > > Thanks > Keya Dutta > > > ref:_00D90lYuT._50090WTO7c:ref

The original hotel, which I booked online is already full. I need full refund of my money. The customer representative booked an alternate hotel without telling me that the money is non-refundable. And which I received the photos of the accommodation. After checking the photos I'm not happy with the alternate accommodation provided to me. Hence I request for a full refund of the booking amount I paid. Since I was informed about the hotel unavailability 1 week after the booking of the hotel, now I cannot get a decent accommodation at the same place, hence I had to cancel my entire trip (thanks to cleartrip). The bus tickets are refundable, but only after deducting 20% of the entire charges, which is apprx Rs 400. I demand the same also from cleartrip. In case I do not receive the amount, I may have to knock the doors of consumer court.

Ref : Trip ID : [protected], Policy Certificate No.: 4110/O-00045/18290/00/000 & 4110/O-00045/18291/00/000 To Whomsoever it may concern, Last evening, I had a terrible experience on call while speaking to the CLEARTRIP CUSTOMER CARE and found the major loop hole/drawback or negative thing present on CLEARTRIP website. While booking an international flight to Tenerife(Spain), which comes under Schengen region, we bought the Travel policy simultaneously while booking the tickets as the option was there to do so. Keeping this thing in mind that as per the Schengen Visa requirement policy, we will get the Travel Insurance accordingly, however after completing all the transactions we got the policy only for the travel dates and not till 15 days more than the travel period. This is the major Loophole in Cleartrip website. After which we spoke to ICICI lombard, who informed that since the travel insurance is bought offline from their channel partner Cleartrip, it is not reflecting on their system and neither can make any changes in the policy by extending to the desired date. After which we approach the customer care of CLEARTRIP and was informed by the team that since the booking of international and policy issuance was done online, they cannot help and again directed us to ICICI lombard to get the necessary changes done. Wasting my 1 hour speaking with the customer care and supervisor present on floor, I just got negative answers and finally they agreed to have a con call with ICICI Lombard customer care. On the con-call, the responsibility was taken by the Cleartrip representative to cancel the policy on my request, instead of making the necessary amendments which was mutually agreed by all 3 o[censored]s and promised me that I will get the full refund for the policy cancellation. Till this I was fine. Now the height you cleartrip crossed by calling me in the evening and informing me that “ONLY POLICY CANNOT BE CANCELLED, IF YOU WANT TO CANCEL THE POLICY, YOU WILL HAVE TO CANCEL YOUR FLIGHT TICKETS AS WELL AS PER THE COMPANY POLICY”. This was something very ridicules and rubbish what cleatrip was talking about. They were asking me to cancel the INR99593 ticket for merely an amount of INR2338. Do you people think that your customer is a fool to cancel his Itinerary? This was like “chit bhi meri and pat bhi meri”. Is this the way your company makes profit. Prashant S. Kale

Hi, I cancelled my flight tickets with booking id [protected] in April. I have been told that I will get the refund in 90 days. Now even after 5 months and more than 25 mails to customer care I havent recieved the refund. They send me different case id every time I complain. So far I have revcieved 6 complain ids but no resolution. Below are the complain ids: 07079620 06774347 06480418 07213032 In mail the person says that the cleartrip following my case since last one month. I am highly disappointed with the kind of service cleartrip provides.

I had booked an air ticket through Cleartrip on[protected]. The PNR is S1UP7L.The ticket was cancelled on[protected]. Till date the refund amount has not been credited to my account.

Indrani Bhattacharyya
[protected]
rinki.[protected]@gmail.com