ClearTrip Complaints & Reviews

Dear Sir

Trip Id:[protected]

I am writing to you regarding the trouble and inconvenience we are facing as a result of booking travel tickets through Clear Trip.

Firstly, Me and my wife booked our tickets on 6th of march [Bahrain-Dubai-Bangalore] and we received our confirmation email for the same the next day. In mid march we called to reconfirm our ticket as well as to request for a change of dates but was sadly unable to do so , due to your clauses but we were assured our tickets were confirmed. We repeatedly called in march & april to confirm our tickets and the clear tip agents always said our tickets were confirmed and there were no problems inspite of me telling your agents that we heard through news that kingfisher has cancelled their services internationally.

On the 30th of April we received a call from Kingfisher airlines and they told us our flights are cancelled and Cleartrip was informed on the 8th of march. we contacted cleartrip once again and they still confirmed the ticket. I personally thought you would have found an alternative and waited for your response. As days passed i called to confirm again and they said everything is confirmed, this time i asked their agents to look closely at the details on their screen about which airlines we were flying through and they still to my surprise dint notice any problem, so I asked them about Kingfisher if there was a problem and then they said they would check and get back to us and they would even some time say why don't you call the airlines yourself and check, we cant do anything. "why do i have to pay Clear Trip if thats the case".

I made several calls to cleartrip and mentioned i don't want a refund i want a solution was promised that somebody would get back to me but nobody did and finally i spoke to an Indian i think his name was ashok and he repeatedly said as a personal advice i would suggest you book another flight and we would give you the complete refund on this package and would get back to us next day, but as usual no one called. I called again and I spoke to Alia. It is very frustrating to call international over and over again when nobody seems to have an answer and nobody takes the initiative to solve the customers problem especially a well known online travel agent like cleartrip.

Alia told us you could not do anything as the flights were cancelled and the best option would be to book another flight and you would get back to us with regards to the refund for our first booking. After we booked on the 9th of may through you all for the same destination different flight, Alia call us back on the 12th May and tells us you can refund only for our flights from "Dubai to Bangalore" and "Bangalore to Dubai" whereas Dubai was never our final destination. This was a complete package how can you all break it. I dont want to go to Dubai, i want to go to Bangalore and since this was a low cost package we took it. Now we dint cancel the tickets for which we should suffer the loss.

I kindly request you to take this matter to higher authorities as we dint just cancel our first tickets but we booked again with the same travel agents with different flights under your agent advises. Please we do not say things like we can refund only the Dubai - bang as this is not our fault this was a package provided by Clear Trip, and penalties as i would like to repeatedly say this is not a cancellation from us but Kingfisher airlines but it is not our fault we just wanted a cheap flight and we have reserved it way earlier.

We are deeply disappointed and this was our first online experience with a travel agent. Hope you can find a solution as we are extremely tired of calling, as nobody can give us a straight answer or suggestion or are just unsure.

Eagerly awaiting for your response.

Thank you,

Best Regards;

Shabeer Abbas

Hi,

I have tried a flight booking through ClearTrip.com from Kolkata to New Delhi round trip(2 Adults) on 05/04/2012 with trip id: [protected], it was showing me ticket fare of Rs. 15996/-, while I was trying to pay the booking through my CITI Bank credit card online, meanwhile I got a call from a Cleartrip representative and she has informed that she will give me a Rs. 400/- discount on the same booking if I make the payment through CITI Bank IVR phone call, so I have canceled the online transaction and made a payment of Rs. 15556/- through CITI Phone IVR call. After the payment was successful, she has informed me that the fare got increased somewhere around Rs. 22000/-. So, I have told her I am not comfortable with this price and asked her to cancel the booking. Then, she has informed me that she has stopped the booking and intiated my refund process and I will be receving the full amount of Rs. 15556/- to my credit card account with in 3-4 working days.

Now it has been more than 35 days. I called customer support several times but there is no satisfactory response ,but they kept on giving me further time-line. Even speaking to the booking department Team (Ravi and Suresh )was of no help,they took all the necesarry details regading the booking and my Contact number ,also they assured me that they will keep me informed about the refund status and still now i don't have any clue about my refund status.Now a days Customer support executives even disconnects my calls after keeping me on hold for a longer time .

Thus i have done follow up with their customer care through e mails and Phone calls,neither of it was effective enough for getting my refund.




As a evidence i have my CITI bank transaction email, CITI bank credit card statement, CITI Bank One Time Password(OTP) used at the time of phone pay.


In regard to my case, I have the following demands:
(I) Refund of Rs 15556/- with interest.
(II) Compensation of Rs 25,000/- for the mental harassment and agony that I have gone through and call charges accrued.

This is for your information and necessary action.

Thanks
Asim Chowdhury

+91 [protected]

I tried to book a boston to new york (La Guardia) return ticket on friday 09th march, 2012 (morning US time) using my cleartrip. account.
By the end of payment, there was some problem with the cleartrip site and I neither got the e-ticket on my gmail account nor any update in cleartrip account.

I waited for abt. 30 mins and as I couldn't get the ticket, I tried to call cleartrip. However, there was no one available...

Beware of these things when you are making a booking on the cleartrip website.



I made a booking for 3 people(all elderly people 60+) through cleartrip, the details of the same:

Place: Trivandrum

Hotel Name: Hotel Tara International, Kaimana, Thiruvananthapuram, 695018
Itinerary (Trip ID [protected])

After reaching the place they found out that the hotel is closed since 2 years.
When I contacted the customer care they kept my call on hold for 30 mins and they kept on transferring the call from one person to another.
Nobody was taking responsibility for what happened.
My relatives waited in Trivandrum for more than 2 hours for cleartrip to resolve the issue and finally they had to make a booking themselves.

After 3 hours I got a call from one cleartrip representative saying that he is ready to make a alternative booking in some other place, but it would take 30 mins more. I was in no mood to continue the call or book a hotel through them again.

I am wondering what would have happened if such a thing happens if you make a international hotel booking through cleartrip?



I want to sue cleartrip for this, can somebody tell me how can I do the same?

I have booked my round trip on nov. from india. Ranchi to Dubai and Dubai to Ranchi. and i have cancelled my Dubai to Ranchi trip.they told me your refuned process that :-
[protected]@agentbox.com via cmc.smxemail.com

12/21/11


to me
Refund processed

Hi Priya,

We have processed a refund of Rs. 6,489 for your Ranchi - Dubai return booking (Trip ID [protected]). The refund should appear in your account in 3 to 14 working days depending upon your bank. Here's how we computed the refund:
Description
Amount (Rs)
Refund (+)
19,088.04
Airline charges (–)
12,099.04
Cleartrip Travel Services Pvt Ltd charges
500.00
Other charges
0.00
Total refund amount
6,489
bt till feb i didnot get a single money from cleartrip. and they told me that they have already processed in my bank account.bt i check my account there is no money. n now they are sending me the automatically generated mails that i am not in office.my all conversation are mentioned below :-

1.my last mail to cleartrip is :-
shreya ria

Feb 9 (10 days ago)

to agentbox
Dear Sir,


See below your mail. I am waiting from my refund from dec. and till feb i did not receive my refund money. this kind of service you are providing to the customer i am sorry to say but i will never suggest any people to book the ticket from your service. People are really lazy and dont know how to work. if i still not get my money within 5 days definitly i will complain to the consumer court.

2.then i got the response like this :-

FEB 10, 2012 | 02:56AM IST
Amendment replied:
Dear Mrs. Priya Samanta,

We apologize for the inconvenience caused to you.

Please find the below refund details along with the Trip ids for your reference and we request you to check with your bank.

Trip id - [protected]
Refund amount - Rs.5733/-
Date of Refund - 23rd Dec 11
ARN No - 74332741357135619710110

Please let us know if you need any other assistance and we will be glad to help you.

Regards,

Shakir Shaikh.
Cleartrip Travel Services.
________________________________________
This message was sent to [protected]@gmail.com in reference to Case #: 45601.

3.then i again sent a mail to cleartrip :-

On Thu, Feb 16, 2012 at 8:31 PM, shreya ria <[protected]@gmail.com> wrote:

[protected] Forwarded message[protected]
From: shreya ria <[protected]@gmail.com>
Date: Sat, Feb 11, 2012 at 8:13 PM
Subject: Re: Refund details--Ranchi - Dubai return (Trip ID: [protected])
To: Cleartrip Support <[protected]@cleartrip.com>


Dear Shakir Shaikh

Pls see the below mail sended by you guys :-
[protected]@agentbox.com via cmc.smxemail.com

12/21/11




to me



Refund processed
Hi Priya,
We have processed a refund of Rs. 6,489 for your Ranchi - Dubai return booking (Trip ID [protected]). The refund should appear in your account in 3 to 14 working days depending upon your bank. Here's how we computed the refund:
Description Amount (Rs)
Refund (+) 19,088.04
Airline charges (–) 12,099.04
Cleartrip Travel Services Pvt Ltd charges 500.00
Other charges 0.00
Total refund amount 6,489

Can you pls explain me instead of Rs.6,489 you are giving me Rs.5733/- . first thing you didnot processed my refund on time secondly now you are deducting my money.what kind of service is this. and you people didnot check ur mail which you send to the customer. confirm with your people and refund me my accurate amount i.e Rs. 6489. and i check my account still i didnot get any single penny in my money.

4.and now they are only respoonse like this:-

AUTO: Deepali More is out of the office (returning Fri 02/10/2012 07:15PM)


Inbox
x

deepali.[protected]@cleartrip.com via cmc.smxemail.com

Feb 12 (7 days ago)

to me

I am out of the office from Fri 02/10/2012 until Wed 02/15/2012.

Hi,
I am currently out of office. Please feel free to contact my colleagues for below requirements:

Uploads / Refunds :: [protected]@cleartrip.com
Hotel & Flight Enquiry :: kalpana.[protected]@cleartrip.com; reema.[protected]@cleartrip.com & rohit.[protected]@cleartrip.com
Alternatively you can call on +[protected] / 43 / 56.

Regards,
Deepali More

can you pls help me out. i just fed up with all this mails. pls help me out.

My cancellation refund money for flight Indore to Bangalore (Trip id: [protected]) is still not credited to my account. I Cancelled the ticket on 28/12/2011. Customer support not able to locate my refund. No replies about status is coming from Cleartrip.

I booked a ticket ( Trip ID [protected] )through cleartrip for travel date 26/10/2011 and it got cancelled due to waiting list. I called up their customer service in October and I was told that I will receive the refund in 21 days. But it was not . I called up again in December and this time they said 7 days. This assurance also failed.

Again called in January and asked customer care officer to transfer the call to their supervisor and everytime got the answer that they are busy and their will call back with in 1 hour. But never received any call back .

I have sent a final reminder to them to arrange my refund with in 7 days .Otherwise I will have to go to take legal action against them. Still have not received the refund. It looks like they will refund it only when I sue them in court.

Thanks
Kannan

cleartrip trip id - [protected]

Hi ,

My name is surinder kaur . I received my refund for my flight on 24th dec 2011 from cleartrip , However they charged me 4886 INR on 3rd jan 2012 for the booking which has been already canceled and i am trying for resolve this matter and i sent many email to clear trip but they are not responding .

please do the need full and i want my money back ASAP .

Regards
Surinder Kaur

Hi,

I called up clear trip call center to book a flight ticket on 7th JAN '2012 @ 10.25 Am in morning and Executive Mr .Altap said we will the check and confirmed me that flight is available for morning 12.35 afternoon for 7th JAN'2012 and asked to authorize for payment ..while i was authorized due to IV RS authorization the payment got delayed..

And he told that ticket are sold for the flight, and I asked him to check for evening flight for the same day..And he confirmed that evening there is flight for indigo @17: 40 hrs and i told him to book the for same flight and i had made the payment ..And i told him as i was traveling , i had call with agent near two hours to book the ticket as i was in emergency to travel to HYD. i don't have access to email to check the ticket and requested him to share the PNR & trip id no so that evening i will collect the ticket in Airport with Airlines...

At evening 4Pm once i reaced the airport i took the ticket print out and then i saw that the ticket was wrongly booked for date 7th April'2012, where as i asked htem to book for 7th JAN'2012..And immediately i called up the call centre and htey too accepted may in hurry agent has booked wrongly,sorry for inconvenience caused.and they said will call u in 10 min they have not called ..again i called up the call center then tehy are saying with that fare no tickets not available and asked me to pay 18000 rs for ticket for the same day..

Then i asked them, i can't afford that much at this moment as your agent did the mistake you need to me solution ,,they said will call me after 10 min and they responded to me even after three days ...On 10th JAN i called up the call center to check the status of my cases ,,They said still we didnot check that it iwll take another 48 hrs to check the wrong booking status ...

These Airline Agents are very recklessly towards the customer they even not bothered to update the status even after for three days ..And there is no solution provided by the travel agency...

Request please take up with them legally ..Here am attaching the wrong booked tickets & cancelled tickets ..as this call center records the customer voice we can check on the date & conversation with the agent for proof ...

As the confirmed me the ticket is confirmed i even cancelled my earlier booked ticket for 8th JAN'12 was cancelled by me based on the confirmation by the executive...


ticket

Cleartrip
Hyderabad to Kochi Fri, 06 Jan 2012 Cleartrip Trip ID: [protected]
JetLite — S2-241
HYD 12:00 13:30 COK
Fri, 06 Jan 2012 1h 30m Fri, 06 Jan 2012
Hyderabad - Shamshabad Rajiv Gandhi Economy Kochi - Cochin
Travellers PNR Ticket No.
Mr. Ajay Anand bobbadi LAUDGZ 705-[protected]
Tip: Eat well balanced meals and get good sleep before you depart to avoid jetlags.
Additional Information

Use your Airline PNR for all communication you have directly with the airline about this booking
Use your Trip ID for all communication with Cleartrip about this booking
Your Ticket number serves as confirmation of your ticket status
As per Government guidelines, check-in counters at all Airports will close 45 minutes before departure.
Your carry-on baggage shouldn't weigh more than 7kgs.
Carry a print out of this e-ticket and present it to the airline counter at time of check-in
Carry photo identification, you will need it as proof of identity while checking in


Cleartrip support
+[protected] JetLite helpline
[protected] Need a hotel?
+[protected]
ticket

Cleartrip
Kochi to Hyderabad Sun, 08 Jan 2012 Cleartrip Trip ID: [protected]
IndiGo — 6E-306
COK 17:40 19:15 HYD
Sun, 08 Jan 2012 1h 35m Sun, 08 Jan 2012
Kochi - Cochin Economy Hyderabad - Shamshabad Rajiv Gandhi
Travellers PNR Ticket No.
Mr. Ajay Anand bobbadi QKFFLN QKFFLN
Tip: Write your child's name and your hotel number on each card; include a close friend's or relative's contact information on the card. Give a card to each child which they will carry with them as long as you are away.
Additional Information

Use your Airline PNR for all communication you have directly with the airline about this booking
Use your Trip ID for all communication with Cleartrip about this booking
Your Ticket number serves as confirmation of your ticket status
As per Government guidelines, check-in counters at all Airports will close 45 minutes before departure.
Your carry-on baggage shouldn't weigh more than 7kgs.
Carry a print out of this e-ticket and present it to the airline counter at time of check-in
Carry photo identification, you will need it as proof of identity while checking in


Cleartrip support
+[protected] IndiGo helpline
[protected] Need a hotel?
+[protected]

there are two complains and am writing after sincerely following up with the mentioned company:

a. trip id [protected] - in a nutshel, four tickets booked, one name appread twice in the confirmation, had to cancel one on travel date incurred Rs. 7600 for rebooking one ticket out of 4. airline cancelled the ticket in their system and said online compnay would refund. The company claimed mistake at my end of booking, but had notified them thrice on the call of the problem almost 15days before the travel date and on the date of the, they always said they will get back and never cancelled one of the the 2 same name booking. Since the earlier one was cancelled havent even refunded approx Rs. 3883. That is paid for the same ticket 3883 + 7600. Even if the mitake is mine, they should return me the charged Rs. 3883

b. trip id [protected] - this ticket was presented at the airline counter on the date of travel and it showed cancelled, it was a return flight. it was my dad who is aged 61 and didnot knw what to do. cleartrip couldnot help and asked us to book any flight and they would pay the refund, it was confirmed that the return journey is intact while the airline said both sectors are cancelled. After almost 60 days of wait the refund came on the amount of the booking only. we send them 3 times mails of the boarding pass and the new booking with the same airline. The difff of Rs. 650 still need to be paid.

am not definately booking with them anymore since it had caused serious harrasement to claim my refund back. Need your help. Pls suggest.

regards
Anand Moorthy

SIr
i had booked a ticket from delhi to kolkata on 20.10.11 through cleartrip & at later stage a canclelled on pessenger from the booking on 09.11.11 & i informed cleartrip team according to their process for refund of my payment after deducting their charges for cancellation.and the matter as follows

Sir/mam
i am a middle class person from ambala & i want to complaint abou the service of cleartrip as it is a very small complaint for u but i[censored] print this or take action against them then many people will save their money from such portals


I booked a ticket vide no, [protected] dated 20.11.11 from delhi to kolkata & after that on 9.11.11 i cancelled one person booking from the iterniary & inform cleartrip for the cancellation & they assured me that i will get my refund with 25 working days & after i call on 07.12.11 for the status of refund but they had answer of that i will have to wait for another 7 days & i will get the refund definitely After that i called them on 21.12.11 to know the status once again but agian i told to wait tor another 10 days & i do't undertsnad why should i pay rs. 300 extra to cleartrip for cancellation of my ticket when they can't refund my amount within the period they promised to refund the amount when i ask the representative over there(who is attending my call ) to give me some higher official no. or mail id then he/she had no information of that also.so who should i contact for such wonderful services of cleartrip .Cleartrip teaches us never book a ticket through any portal like cleartrip.All my phone records had already been shown in their computer i.e. at what time a cll them up for refund
Now i m forwarding this message to media as well for the wonderful service of the cleartrip

cancelled amount for flight SG-304 (CHENNAI-DELHI & DELHI-VARANASI) HAS NOT BEEN CREDITED TO MY SBI ACCOUNT (3
[protected]) FOR LAST TWO MONTHS
Description Amount (INR)
Refund (+) 10,443.82
Airline charges (–) 0.00
Cleartrip charges 0.00
Other charges 0.00
Total refund amount 10,444
REFUND REFRENCE NO.[protected]

TICKETBOOKING DATE-8/10/2011

Dear Sir/Madam,

I had cancelled my Guwahati-New Delhi sector ticket on 19th Nov'11 at Guwahati Airport Kingfisher Airlines office. I was told that as per the policy refunds will be credited back to the original form of payment. Since the tickets are issued by Cleartrip, they(Kingfisher Airlines) requested me to contact the concerned travel agent for obtaining refund. I have been trying to reach Cleartrip Customercare, but in vain. I have sent couple of emails to [protected]@cleartrip.com in this regard, but didn't get any reply.

Please find below the cancellation details of the same:

Virtual Coupon Record/Ticket Nos were[protected],[protected],[protected].

Tickets were booked thru Cleartrip on 17th Oct'11.
Trip ID is [protected]
Guwahati - New Delhi Flight: IT-RED-3358
Departure: 01:50 PM, Nov 20, 2011
PNR: PHGUUF

Requesting you to look into this matter and raise the issue up to the concerned level.

I booked my flight journey for me and my wife (J Jagadeesan and J Nalini) for my Chennai to Mumbai and return (details given below) I cancelled the same around 15th of Oct 2011 and I received a mail from Cleartrip.com confirming my cancellation and it says that refund would be made within 5 to 14 working days. But since more than 45 days have passed by after my cancellation and nothing is happening from Cleartrip I forward this to you and request to you to take action on cleartrip.com and arrange to refund the amount to me. I have called more than 5 times to Cleartrip customer support no [protected] and they are hiding the facts and finally say that it is the airlines ( Indigo) is making this delay in resolving the issue.
The total cost of my tickets to and fro from Chennai -Mumbai through this transaction is : Rs 16054.00

Details on e-mail received from Cleartrip.com: Your Chennai - Mumbai one-way flight is confirmed. Your e-ticket is attached along with this email. Your Trip ID is [protected], you should use this in all communication with Cleartrip Travel Services Pvt Ltd
Trip ID [protected] -- Cancellation Confirmation for Chennai - Mumbai one-way flight
[protected]@agentbox.com
Oct 17
to me
Ticket cancelled

Hi Phone,

This is to confirm that the following passengers have been cancelled from your Chennai - Mumbai one-way trip (Trip ID [protected]).

Passenger & Flight
J Nalini | PNR: RIY1DT
IndiGo 6E - 194 | Chennai to Mumbai | 25 October, 11
J Jagadeesan | PNR: RIY1DT
IndiGo 6E - 194 | Chennai to Mumbai | 25 October, 11


Trip ID [protected] -- Cancellation Confirmation for Mumbai - Chennai one-way flight
[protected]@agentbox.com
Oct 17
to me
Ticket cancelled

Hi Phone,

This is to confirm that the following passengers have been cancelled from your Mumbai - Chennai one-way trip (Trip ID [protected]).

Passenger & Flight
J Nalini | PNR: CIDDCX
IndiGo 6E - 191 | Mumbai to Chennai | 27 October, 11
J Jagadeesan | PNR: CIDDCX
IndiGo 6E - 191 | Mumbai to Chennai | 27 October, 11
Refund process

Our customer service team will manually verify the refund amount & we will process the refund at our end. You will automatically receive an email with the exact refund amount. This will take at most 2 working days.
Next, your bank will credit the refund amount back to your account. This takes 5 to 14 working days depending upon your bank. Note, if you have paid using Net Banking, refunds tend to take longer based on our experience.

Hope you take firm action against Cleartrip.com and arrange to refund the amount due to me

J Jagadeesan
Phone +91 [protected]

Though it has been displayed in my account having user name "[protected]@gmail.com" at cleartrip.com
that an amount of Rs. 6,568 has been refunded on 11th of Nov. 2011, still it has not been credited
in my bank account. For your information the ticket was booed in the name of Anita Singh from Nagpur
to Patna on 6th of Nov., 2011 in Jet Airways Konnect having flight nos-9W-K-2333 & 9W-K-2514 with a
single ticket no.-589-[protected]. The PNR alotted was GYMNCV. please take immediate action
and inform me with every developments on my e-mail address
"[protected]@gmail.com".

I booked my return tickets with clear trip almost 2 months ago now (Trip ID [protected]),i had cancelled my return ticket (within an hour of booking done) and according to the costumer care executive the amount would take 7 to 8 working days to be refunded whereas the cancellation mail i received says something else below is how much i had to follow up and still nothing done:

2nd call after cancellation and the given time limit for refund getting over - I was told it was a special offer ticket (compared to the airlines website it hardly was) so the refund will be done only after 7 to 8 working days of me using the first ticket which was on 09th Oct. Bangalore - Delhi.- If it was so why wasn't i informed about it at the time of cancellation.

03rd Call - I was told it is in process with the accounts department and will be credited with in 2 to 3 working days.

04th Call after the given time limit got over - I was informed saying the airlines is yet to refund the money and i will get a call back with in 48 hours for the update.

05th Call after 3 to 4 days of the "48 hours" getting over - i was informed i will for sure receive a call back with in 24 hours for the update, i kept insisting to connect me to the senior on duty which didn't happen

06th Call after a day of these "24 hours" getting over - i was told the reason of me not getting a call back is that its Diwali whereas Diwali was this day and CB was yesterday and this time i will get a call within 48 hours of time and these 48 hours are still not over for Cleartrip.

What i feel here as being part of service industry myself and this time as a costumer is:

- If you can not deliver don't make promises and promise only what you can deliver.
- When you know it might take a month say it don't fool around your customers giving false time limits.
- I understand follow is the most important in the industry which i never expected to be so very weak with a company like Cleartrip,
- We / Customers off course don't like to follow up and if this is what you expect from us then don't make false promises of you following up.
- Its not about the amount of money but something is disturbing me for someone else not doing their job properly cause of which i am suffering because we don't like it when a very small issue like this is just stuck somewhere and the so called Customer Care has no solution or rather consideration to it i am sure they are not their just to talk.

This was my first experience with Cleartrip and for sure the last one i just don't recommend Cleartrip to any one reading this provided you want to experience the worst services.

My train was cancelled by the train company following severe weather conditions relating to the monsoon. I applied for a refund online as instructed by the staff working at the railway station. I have still recieved nothing despite several attempts to contact Cleatrip and applying for a refund on numerous occasions. They have basically stolen my money. I paid money expecting to receive a service in return, a train journey from Goa to Mumbai, I wasted money travelling to the train station and standing around waiting for a train to be sent home and eventually had to pay for a coach. I should be entitled to my money back as I've had nothing from them.

Dear Sir/Madam,

I have bought a couple of domestic tickets for my wife Mrs Anna De and miss Rania dr from a company called Cleartrip.com. It was a retrurn ticket from Kolkata-Delhi with the trip ID :[protected]. The following are the details:

Kolkata to New Delhi Thu. 16 Jun Trip ID: [protected]
IndiGo 6E-274
CCU 19:40
Thu, 16 Jun 2011
Kolkata - Netaji Subhas Chandra Bose
2h 25m 22:05 DEL
Thu, 16 Jun 2011
New Delhi - Indira Gandhi
Travellers PNR Ticket No.
Mrs. Anna De WDRTLX WDRTLX
Miss. Rania De WDRTLX WDRTLX


Additional Information
Use your Airline PNR for all communication you have directly with the airline about this booking
Use your Trip ID for all communication with us about this booking
Your Ticket number serves as confirmation of your ticket status
As per Government guidelines, check-in counters at all Airports will close 45 minutes before departure.
Carry a print out of this e-ticket and present it to the airline counter at time of check-in
Carry photo identification, you will need it as proof of identity while checking in
Customer support
Call[protected]
Tip: Before heading out to any destination get your kids to memorize your names & slip in your business cards in their pockets.







Cleartrip Travel Services Pvt Ltd
New Delhi to Kolkata Sat. 01 Oct Trip ID: [protected]
Jet Airways Konnect 9W-K-2289
DEL 05:55
Sat, 01 Oct 2011
New Delhi - Indira Gandhi Terminal 3
2h 07:55 CCU
Sat, 01 Oct 2011
Kolkata - Netaji Subhas Chandra Bose
Travellers PNR Ticket No.
Mrs. Anna De GVQHGA[protected]
Miss. Rania De GVQHGA[protected]


Now I called the cleartrip on the 14th Sept 2011 and cancelled the return trip from Delhi to Kolkata and they promised a payback of the fare ( after deduction) within 5 to 7 working days- now 2 months went by - i still have not recived the money back. Whenever I call them they give us false promises that someone will contact me with 48 hours and nothing happens. I called them at least 5 to 6 times.

Please kindly help in in fighting this fraud..

My Contact details are :

Phone - [protected].
Email : [protected]@gmail.com.

thanks a lot
Surja D.

I booked a ticket from Mumbai to Lucknow for 3 person on IT3149 on 23rd October (mind you i must have done more than 250,000 INR business already with Cleartrip). On reaching the airport i was told the flight is cancelled and it has been so since 15th October – the airline tried to reach me and smsed me at my personal number which i due to excessive travelling abroad didn’t pick up. While the airline did take some customer oriented measures – Cleartrip was smoking and least bothered; since i bought these tickets from Cleartrip isn’t it their responsibility to tell me – email me/reach me using the profile information (other no., landline) about this and help me out. I am not sure why the 300 INR per ticket gets charged. Really pathetic display of customer focus by Cleartrip – in fact their CSR told me – “Sir there are 1000’s of customer flying every day what do you expect!” – Pathetic

Hi have cancelled my ticket around the second week on september which i had booked on 31st Aug, as spoken to the call centre executive on the 7th October stating that refund is still not reflecting on my credit card statement the asked me to send the credit card copy, which was done on the same day.
there was no response from clear trip post that then again i called up for which i was told that the the refund was done on the 23rd sept however they don't have the ref id, they refuse to give any other details which i can show to the credit card company to cancell the amount from my statement,

It sad that such a big company doesn't have there basic right, i work for a bank and witout ref id credit card company will never cancell the amount from card.

Please help.

Sharmista Chakrabarty