ClearTrip Complaints & Reviews

I had booked one air ticket through net banking from new Delhi to Abu Dhabi in 13th Feb 2014 of my Brother in law. While booking the ticket I have mentioned his name Manish Sharma whereas on Passport his name is Manish Kumar. We have requested to cleartrip to change the sir name but they have not change and advise us to cancel the ticket and book new one. On 14th Feb I have cancelled that ticket and book new one.

On cancelation of ticket i have received mail from cleartrip that the refund of Rs. 6039.00 will be credited in my account within 5-7 days. Till 26th I have not received the payment so i have called to cleartrip customer service and written so many mails with my latest bank statement which is shows that the amount is not credited in my account.

From 27th of Feb 2013, I am daily calling to customer care and taked with Ms. Sharadha, Ms. Rekha, Ms. Heena, Mr. Shekhar, Mr. Rakesh and even i have talked three times with flour manager Mr. Sachin Pawasker. Every time Mr. Sachin pawasker is assuring me that he is looking in to the matter but till date i have not received any update on this issue.

Please look into the matter and advise what to do or should I go in consumer court.

Thanks & Regards
Rajesh Sharma
[protected]

Dear Team Clear Trip,

I am a regular with your booking site & been booking since the past 7 years.

I recently booked a flight for 2'nd Feb, 2014. TRIP I.D-[protected] ; PNR - Y9NRB ; Ticket no.-098-[protected] .

Air-India unfortunately cancelled the flight on the very last minute (got to knw when we approached the counter with the hope to access our boarding card) due to fog & our delhi-chandigarh trip was cancelled.

I did recv a cancellation voucher from the AIR INDIA counter, but unfortunately misplaced it. When I called the cleartrip customer care, I was informed to submit the voucher by courier to the cleartrip postal address for a refund process. I was also informed that incase of misplaced voucher I could go to any AIRINDIA counter at the airport & re-obtain it. I tried. We drove on Feb-2 by road to chandigarh (as our flight was cancelled) & went straight to the Chandigarh Airport, only to discover that the airport was shut. We are residents of Ludhiana-Punjab & the city does not have a functional airport & I also haven't found the time to specially go to Chandigarh to retrieve this voucher.

I was also informed that incase im not in a position to produce the voucher, the refund money will appear in my account in 7 working days (today is 20'th Feb). What am i to assume of Cleartrip's services ?? Is there no customer compassion ?? Is it not now the onus of Cleartrip to ensure the full refund is transferred to the customers account post due diligence with AIR-INDIA ?? Rs.8900 is a lot of money for a tax paying citizen of this country !

What am I to expect following this email ? Will I be heard, will the refund appear in my account quickly ??

Pl contact me on [protected].

Thank you.

Best,
Pratap Singh Bajwa

Here is my experience about www.cleartrip.com. The Travel site. I tried to book Kolkata-Dhaka for 27Jan2014. The Transaction was failed. I re-tried to book. Again failed. This time blank page appeared. Before I try for the third time, I wanted to check, if money was deducted from my account. Yes. It deducted twice. For both the failed transactions. I was under Impression that, as these ware failed transactions, it will be refunded. Next I went for booking again. The welcome page (dashboard) opened and it was showing two bookings ! (Trip ID [protected] and Trip ID [protected]) I tried to cancel one. It said “Sorry, unable to get your details right now. Seems there's a temporary issue with our system.” Again tried to cancel. Same message appeared. I decided to call. Surprisingly there is no helpline number or email id in the main website. Someone really have to work hard to find the contact numbers. No email id visible. And you cannot email them. You can only leave your message there, resulting no proof in your hand. Anyway I could contact them over phone. The guy was repeating what I said. He said, he could not help me in cancellation as it was within 48 hours. Although practically it as more than 48 hours. Finally he told me only Rs. 950 will be refunded. Finally I could cancel one of the tickets. Don’t know when they are going to refund. Tell me why should I be penalized for your own technical fault. They have to absorb the loss for faults due to any technical mishaps, Not me.

I booked a round trip flight from cleartrip mobile app on 09/01/2014. And for that an amount of Rs.12044 has been deducted from my bank account. To my surprise, I dint receive any call or mail or message from cleartrip regarding what has actually happened. After waiting for sometime, I tried their customer care for about an hour.And for that one hour, no one picked my call. When I called my bank and reported the matter, they said they...

Hi,

I had booked a flight + Hotel deal with Clear trip. (Trip id: [protected]) When I reached Shimla, I get to know the the road to the hotel booked is closed because of Snow. With nowhere to go, I called up Cleartrip and asked them to change the hotel. They were reluctant to change the hotel saying the policy does not allow them to do so. I was freezing at sub zero temperature with nowhwere to go with my wife and this is the kind of behavior clear trip exhibits. I was not able to reach the hotel and had to forego my money and find another accomodation in the night in that cold. Very sad experience with Clear trip. Atleast on terms of humanitarian grounds, they should have given me an alternate accomodation when I was not able to reach the hotel itself. I had to forego my money for the hotel booking for two days.

Very poor customer service from Clear trip. This is the first and last time I will ever do a booking with them and will also advise my friends to never deal with Cleartrip.

I demand a full refund and a written apology from Cleartrip.

Hi, I am a frequent clear trip user for my flight booking. I have an account also. This time I booked two ticket from Kolkata to Jorhat on 13th Jan 2014 (Trip Id [protected]).Due to some reason i had to change one persons ticket from 13th January to 11 th january 2014. I called clear trip customer care and by the help of their guidance i changed the date from 13th january to 11th january for one person through 'Change flights' option. My requirement was on 13th January only one person will travel and the other person will travel on 11th Jan. As the guidance from the customer care I followed the steps and booked the ticket. They informed me that only cancellation charge of 1500 will deduct and rest of the ticket fare will adjust with the new ticket. But after following the steps i could see that i have two different tickets --1.the original ticket with the trip id [protected] and showing both the persons name( Palash baruah and Surabhi Bhuyan) ---2. A new ticket with trip id [protected] (Surabhi Bhuyan) For both the tickets i was charged full. There was not any adjustment. As i did change flight so i should get back money for Surabhi Bhuyans ticket from 13th Jan after deducting cancellation charge. i immediately called customer care but they are reluctant to help. Again I called then they informed me that they had registered a complaint and told me that they will call me within 24 hr. But there was no call. Could you please look into this and return back my refund. This type of inconvenience is not acceptable. Regards, Surabhi

I had done the following booking on 6th December 2013. Silver Sand Beach Resort, Daman, Daman And Diu, India Trip ID : [protected] Date of check in 28th Jan 2013. Dt of check out 29th Jan 2013. While punching in the dates I had by error punched Jan instead of Dec. Then I called CLEAR TRIP. They very casually informed that it is not refundable. I pleaded to check with the hotel and change the dates. They said someone will call me in 4 hours time. I waited and waited - no one called. In desperation I called up their help desk. Someone picked up the phone after lot of waiting and said the following -"Since there is no response we are disconnecting the line"- very fast thrice without giving me a chance to talk. This was done immediately after they picked up. Then I had no option but to cancell the booking. I got a email message from Clear trip that my booking was cancelled and they would shortly inform me of the amount of refund. I waited. Today, I again called them up at 1.10 pm. One Rohit said that I will not get any refund. Is this the way customers are cheated? Action should be taken. The plea given is that while booking there is a link appearing titled - rate rules - if you click on that the terms and conditions of booking are mentioned - shows non refundable. Is this how customers are cheated? Then who will have faith in online booking? PLEASE TAKE UP THIS MATTER WITH THE COMPANY AND HOTEL.

Hi This is in regards to a hotel booking we did through Cleartrip.com, unfortunately we choose/trusted cleartrip.com and booked a resort. Trip IDs: [protected] & [protected]. The above booking was done based on availability of property on the said cost i.e. INR :90, 000/- on Dec 29th at cleartrip.com(Voucher attached), fortunately we connected with the property representative to confirm the booking and was shocked to know that they haven’t received any booking/confirmation or funds from cleartrip.com. After have paid INR/ 90, 000, this seems to be hanging deal and middle of nowhere. I have called around 8 time in last three day, everytime is recieve the same answer, we will call back in 4 hour, but nobody does . It is a mental harshment from cleartrip . Now when i call they say the said hotel is full, but when i contact hotel, they say rooms are available and we will call back for alternatives, still it is around 6 hours no calls, but my question is that customer can only book ticket if available. Kindly help how to get the same resolve .we need this booking to be confirmed at the same location, same dates and in same cost as committed by cleartrip.com during my booking

Company Name: Cleartrip.com Regarding Refund of INR 17253 (Trip ID: [protected]). My money is not credited to account as confirm by their Executives. As the 13 days has over and they are just making fake promises.it is their responsibility to refund the amount and confirm for the same. I hope that you will take legal action and stop is High-tech fraud and help me to refund my money. My Account Details. Account No:[protected], Bank: Bank of india, Branch: Gandhinagar, Account holder name : Prashant kumar.

Inspite of following more than a month from cleartrip, I am yet to receive refund of my cancelled trip from cleartrip after deduction of charges. I have called and emailed so many times but no bothers to either reply or call back. First they emailed me saying that they refunded an amount which was less than what the refund should been. After speaking with them again, they emailed saying another refund for the balance has been sent to my account. HOWEVER I have not received a single penny of my refund. I am currently dealing with Niloufer (after going through atleast 5 people earlier at cleartrip) but even I am yet to hear from her after sending two emails and two phone messages for her Whenever I call back, all I hear is that someone tried to call me but I was not available. THEY ARE ALL LIARS and CHEATS. I have spent more than Rs 250 on calls to cleartrip till now but to no avail. I will now have to take some strict action against them unless it is resolved soon and I receive my refund.

This is regarding Online fight booking i have done in Cleartrip.com. Trip ID: [protected] Airline PNR: 32728560 I booked my roundway tickets from Dubai to Kochi through Cleartrip.com on 29th Oct 2013. Since i have to carry check-in baggage of 20kg, i looked for a flight with this option in addition to the hand baggage normally a passenger can carry. I confirmed it in the Section 1: 'Itinerary' of the trip details where it clearly mentioned as follows: "Note: Handbaggage - 7kgs/passenger free (smaller than 56cm*45cm*25cm); Check-in baggage/20 kgs/passenger INCLUDED" Based on this i bought my tickets and i received the ticket in my inbox a minute later. Since the ticket didn't say anything on the Check-in baggage i can carry, i called the customer service of Cleartrip.com to enquire about this. After a couple of calls (earlier calls were been disconnected by the executives there) i spoke to Pragnesha and she confirmed i can carry 20kg Check-in luggage as per the new Baggage rules of the airlines. Since i had a bad experience earlier of booking ticket via Cleartrip.com, that bought me mental trauma and financial loss by paying extra money at the checkin point on the travel date, i want this to be confirmed with an email. I wrote a mail to the customer service of Cleartrip asking them to confirm my baggage allowance which i got a reply on October 30th. It states that i can carry only my hand-baggage and for including the Check-in luggage i have to contact the Airline to amend the trip. I was really frustrated the way this booking portal acts, by promising a service and denying the offered service after the payment is made and giving the blame to the Airlines. I wrote to them explaining the things happened and till now i didn't get a reply from them. Since every delay from Cleartrip cost me more if i go for another booking, I'm chasing them for a revert. Since i have couple of experience like this, I don't want the same to be repeated to other customers. I want to go ahead with a legal complaint (though it cost extra peny)against Cleartrip management for violating the contract and make others aware of this kind of cheating.

On 7th Sept 2013, I had booked for flight through cleartrip from Sharjah to Cochin. On the process, I tried 4 to 5 times to get the ticket. Finally ticket received with trip id [protected], but double the ticket fare charged from my account. I followed up somay times by telecon and through mails to get the money back. But the reply from cleartrip was within 7 days, 4 - 5 days, 48 hrs, 24 hrs like that. Once the customer care executive told that the failed trip id is [protected], but till the time cash is not credited to my account. Regards, Noufal Bava

I had booked hotel in new delhi Trip Id [protected]. .I booked a room for 3 people but I got a room which was meant only for 2 people; hotel authorities clearly said its for 2 people and it was evident from the fact that there was no place for the extra bed.1st question here is that if I booked a room for 3 people and the booking was successful then why hotel denied it for 3 people and why I got a room where there was no place for extra bed. 2.The photos of all rooms which I had seen on cleartrip.com were big rooms with softa and table but the room I got neither had sofa nor it was big enough.rather it was half the size of the room which I had seen on cleartrip while booking. 3.When requestted by hotel to move to room for which I had seen pictures then hotel said to pay 1000 extra and move to the suite room rather than the club premium room. 4.Hotel is showing club premium room on the website and providing premium room which is half the size and cleartrip is supporting the same. 5.I wanted refund because: i) I did not get what was shown to me on the website when I booked it. ii) I booked a room for 3 people but hotel did not offer a room which was meant for 3 people and which had option for extra bed. iii) I paid extra not for the spacious room but to accomodate 3 people in a room which had option for extra bed. iv) I paid extra because I had family with me and was in an embarrassing position since the room offered to me meant for only 2 people and did not have sofa and table and also looked half the size of the room which I had booked. The moment I saw the room I called cleartrip to complain about it.they told to go ahead and stay and they will refund the money to me.but till date I have not recieved the money and the thugs tell me that I had upgraded the room on my convienience.I felt cheated very badly. Never recommend this to anybody. Please get me back my Rs 3000 which i paid extra for the room which i had actually seen on the website. Regards, Anand Srivastava

I have had a very bad experience with the hotel i book with cleartrip.com my booking id
[protected]. The hotel did not give me the room i booked . And put me in another
horrible hotel tiny room with no windows .. i took trouble to browse through the hotels to choose a particular hotel ., how can the hotel guys decide which hotel i should stay ? they put me up in a small very horrible hotel, i had no choice but to take that room, This is unfair practice they show another hotel room and put me in some other hotel ? how disgusting and disappointing . . .kindly help me get refund .
cleartrip customercare says its ok if they do this .

Rafiq
[protected]

My Trip ID is : [protected]. I made a booking in a Hotel at Bangalore. There was an offer of 30 % Instant Cashback on using HDFC Credit card for the payment. The total amount to be paid was Rs 4390. But, after applying the Coupon Code, the total amount got reduced to Rs. 3073. Before payment, it was showing the total amount to be paid is Rs 3073. But, when I did the payment, I was charged the initial amount of Rs 4370 and no Discount/Cash back. I tried to resolve my problem through Customer Care. They always put the call on hold and then they said that a callback from a Senior executive is scheduled for you. But, nobody called me up. One thing I can surely say now is that Cleartrip is the worst service for booking anything they offer. They are such a beggar kind of people, even worst than that. Atleast a beggar asks for money while cleartrip just takes money from your pocket. Bloody pickpockets..

MY TICKET IS CONFIRMED BUT YOU TAKEN INSURANCE MONEY YOU HAVENT GIVEN INSURANCE PAPER I CALLED TO YOUR CUSTOMER CARE HE WILL TELL ME SIR YOUR INSURANCE MONEY RETURNED WITHIN 7 DAYS NOW 4MONTHS TO ONWORDS YOU ARE NOT GIVEN MONEY TO MY BANK PLEASE DO SOMETHING.WHY YOU ARE HARRASSED TO PUBLIC.THIS IS NOT GOOD SIGN OF DEVELOP IN NEAR FEATURE.

Hi my name is raghu dagar. One week ago i was booking a ticket from gandhidham to delhi in tatkal quota. First time when i made payment the system shows result that " sorry currently we are not able to book your tickket". Then i tried again payment has been done system shows "opps the train you have selected is not available sorry this happens some time". Third time i got a view on my ticket and later i gotthree ticket for one passrnger of tatkal quota. Each one of rupees 541. I called customer care of clear trip they say that if what i was saying about system response is true then they will bare the charges. And asked me to wait 25 hrs. I waited nexy day they call and asked for more 24 hrs. This happens for couple of more days. Yesterday i got call from some boy name pritam say that my request for refund is not valid because there it department says that they have sent me a mail. Which truely i didnt get at that time. I have to bate charge of alomost 1100 because of cleartrip.com. this is not the first time i got problem for booking ticket in one month i got three time problem for using clear trip and first time and i got to bare charges for theremistake. I m there one of the consistent user and this happens to there loyal customer.

i had made a hotel booking via cleartrip.com. when i reached the hotel , i was told that the room was not available because of overbooking. i had the then made to shift in an alternate hotel far off from that place. tried to contact the cleartrip official but he also hung up the phone after talking for 9 minutes. mailed to cleartrip official, got no reply till yet for all the harrassment i had faced.

I had booked 6 tickets from Hospet to Markapur road for 13th Aug 2013. I got 3 tickets confirmed, 3 tickets RAC. Then got a news that there is Thelangana problem on the other end and we cannot travel. So checked on Cleartrip website to cancel tickets. They told we can cancel ticket only online and only after the train departs. Train departure was at 11.30.

These great intelligent people put a notification on there website exactly at 111.30 saying that we cannot cancel ticket from there website till 00:30. Anyway I had time till 3.30 to cancel my ticket. I waited till 00:30, link did not open to cancel ticket but still said cancellation closed till 00:30. Then I waited till 1:30, same again. The same continued till 2.30 and 3.30. I waited till 3.45, still they did open link to cancel. If I cancel tickets after that there was no use. So had to lose my money completely.

Hi,

I prepone my ticket from 1st of August to 30th of July but they booked the ticket for 30th August.When I reached to the Airport they informed me that ticket is booked for 30 Aug and thus I had to cancel the ticket and book a fresh ticket for 30 July after paying huge amount there after when I complained to them, they iterated I only said to book for 30th Aug. Then I reasoned them why extra money was charged as a fair difference, they reasoned this is a standard process. Then they said they will play the recording that happend on 23rd of July between me and the Cleartrip executive but I am still waiting for their call. Today when I called them they are simple ignoring me and putting me on hold for long time.
I see they are simply trying to cheat people and hiding their mistakes.
Here is the detail of my booking.

This Electronic Ticket Receipt has been brought to you by Travelport ViewTrip and your travel provider.
For the latest information on your travel plans, view your itinerary at ViewTrip.com.
Reservation Number PMVNHI View Electronic Ticket Receipt

Traveler

Passenger Name Billing Address: Delivery Address:
KUMAR, PRABHATMR
No Address On Record
No Address On Record

Agency Information
CLEARTRIP
Unit No 001 Ground Floor Dtc Bldg Si
Mumbai 400013
INDIA
Agency Phone: CLEARTRIP 41300300 CTCM[protected]
Agency IATA Number: 14307720

e-Ticket Receipt[protected]W 2424 - 30 Aug 2013 -VNS Today's Date: 23 Jul 2013

e-Ticket Number :[protected] Galileo Reservation Number:PMVNHI
Ticket Issue Date: 23 Jul 2013

Flight Information

30 Aug 2013
Jet Airways India (9W) 2424 Economy (O) Jet Airways IndiaConfirmation Number:EDXWBJ
Flight Operated By: JETKONNECT
Depart: Lal Bahadur Shastri Arpt (VNS)
Varanasi 12:30 PM
Fare Basis: O2IPJK
Not Valid Before: 30 Aug
Not Valid After: 30 Aug
Arrive: Delhi Indira Gandhi Intl (DEL) , Terminal 3 1:55 PM
Baggage Allowance+: 15 Kilograms
Confirm Baggage Fees
Status: Confirmed
30 Aug 2013
Jet Airways India (9W) 7076 Promotion (W) Jet Airways IndiaConfirmation Number:EDXWBJ
Flight Operated By: JETKONNECT
Depart: Delhi Indira Gandhi Intl (DEL) , Terminal 3 6:50 PM
Fare Basis: W2IPS2
Not Valid Before: 30 Aug
Not Valid After: 30 Aug
Arrive: Bengaluru Intl Arpt (BLR) 9:35 PM
Baggage Allowance+: 15 Kilograms
Confirm Baggage Fees
Status: Confirmed

Fare Information

Fare Calculation: Form of Payment: Not Available
VNS 9W DEL 2470O2IPJK 9W BLR 1817W2IPS2 INR4287END XT PD150IN PD350JN PD
233WO PD2700YQ PD100YR

Exchange Information:
This ticket was purchased in exchange for a previous ticket.

Previous Ticket Number: [protected]

Fare: INR 4287

Taxes and Carrier-imposed fees: INR 3533.00 XT
INR 2100.00 OA
INR 104.00 JN

Total: INR 2204A


Endorsement Information:
NON ENDO