ClearTrip Complaints & Reviews

My Trip ID is : [protected]. I made a booking in a Hotel at Bangalore. There was an offer of 30 % Instant Cashback on using HDFC Credit card for the payment. The total amount to be paid was Rs 4390. But, after applying the Coupon Code, the total amount got reduced to Rs. 3073. Before payment, it was showing the total amount to be paid is Rs 3073. But, when I did the payment, I was charged the initial amount of Rs 4370 and no Discount/Cash back. I tried to resolve my problem through Customer Care. They always put the call on hold and then they said that a callback from a Senior executive is scheduled for you. But, nobody called me up. One thing I can surely say now is that Cleartrip is the worst service for booking anything they offer. They are such a beggar kind of people, even worst than that. Atleast a beggar asks for money while cleartrip just takes money from your pocket. Bloody pickpockets..

MY TICKET IS CONFIRMED BUT YOU TAKEN INSURANCE MONEY YOU HAVENT GIVEN INSURANCE PAPER I CALLED TO YOUR CUSTOMER CARE HE WILL TELL ME SIR YOUR INSURANCE MONEY RETURNED WITHIN 7 DAYS NOW 4MONTHS TO ONWORDS YOU ARE NOT GIVEN MONEY TO MY BANK PLEASE DO SOMETHING.WHY YOU ARE HARRASSED TO PUBLIC.THIS IS NOT GOOD SIGN OF DEVELOP IN NEAR FEATURE.

Hi my name is raghu dagar. One week ago i was booking a ticket from gandhidham to delhi in tatkal quota. First time when i made payment the system shows result that " sorry currently we are not able to book your tickket". Then i tried again payment has been done system shows "opps the train you have selected is not available sorry this happens some time". Third time i got a view on my ticket and later i gotthree ticket for one passrnger of tatkal quota. Each one of rupees 541. I called customer care of clear trip they say that if what i was saying about system response is true then they will bare the charges. And asked me to wait 25 hrs. I waited nexy day they call and asked for more 24 hrs. This happens for couple of more days. Yesterday i got call from some boy name pritam say that my request for refund is not valid because there it department says that they have sent me a mail. Which truely i didnt get at that time. I have to bate charge of alomost 1100 because of cleartrip.com. this is not the first time i got problem for booking ticket in one month i got three time problem for using clear trip and first time and i got to bare charges for theremistake. I m there one of the consistent user and this happens to there loyal customer.

i had made a hotel booking via cleartrip.com. when i reached the hotel , i was told that the room was not available because of overbooking. i had the then made to shift in an alternate hotel far off from that place. tried to contact the cleartrip official but he also hung up the phone after talking for 9 minutes. mailed to cleartrip official, got no reply till yet for all the harrassment i had faced.

I had booked 6 tickets from Hospet to Markapur road for 13th Aug 2013. I got 3 tickets confirmed, 3 tickets RAC. Then got a news that there is Thelangana problem on the other end and we cannot travel. So checked on Cleartrip website to cancel tickets. They told we can cancel ticket only online and only after the train departs. Train departure was at 11.30.

These great intelligent people put a notification on there website exactly at 111.30 saying that we cannot cancel ticket from there website till 00:30. Anyway I had time till 3.30 to cancel my ticket. I waited till 00:30, link did not open to cancel ticket but still said cancellation closed till 00:30. Then I waited till 1:30, same again. The same continued till 2.30 and 3.30. I waited till 3.45, still they did open link to cancel. If I cancel tickets after that there was no use. So had to lose my money completely.

Hi,

I prepone my ticket from 1st of August to 30th of July but they booked the ticket for 30th August.When I reached to the Airport they informed me that ticket is booked for 30 Aug and thus I had to cancel the ticket and book a fresh ticket for 30 July after paying huge amount there after when I complained to them, they iterated I only said to book for 30th Aug. Then I reasoned them why extra money was charged as a fair difference, they reasoned this is a standard process. Then they said they will play the recording that happend on 23rd of July between me and the Cleartrip executive but I am still waiting for their call. Today when I called them they are simple ignoring me and putting me on hold for long time.
I see they are simply trying to cheat people and hiding their mistakes.
Here is the detail of my booking.

This Electronic Ticket Receipt has been brought to you by Travelport ViewTrip and your travel provider.
For the latest information on your travel plans, view your itinerary at ViewTrip.com.
Reservation Number PMVNHI View Electronic Ticket Receipt

Traveler

Passenger Name Billing Address: Delivery Address:
KUMAR, PRABHATMR
No Address On Record
No Address On Record

Agency Information
CLEARTRIP
Unit No 001 Ground Floor Dtc Bldg Si
Mumbai 400013
INDIA
Agency Phone: CLEARTRIP 41300300 CTCM[protected]
Agency IATA Number: 14307720

e-Ticket Receipt[protected]W 2424 - 30 Aug 2013 -VNS Today's Date: 23 Jul 2013

e-Ticket Number :[protected] Galileo Reservation Number:PMVNHI
Ticket Issue Date: 23 Jul 2013

Flight Information

30 Aug 2013
Jet Airways India (9W) 2424 Economy (O) Jet Airways IndiaConfirmation Number:EDXWBJ
Flight Operated By: JETKONNECT
Depart: Lal Bahadur Shastri Arpt (VNS)
Varanasi 12:30 PM
Fare Basis: O2IPJK
Not Valid Before: 30 Aug
Not Valid After: 30 Aug
Arrive: Delhi Indira Gandhi Intl (DEL) , Terminal 3 1:55 PM
Baggage Allowance+: 15 Kilograms
Confirm Baggage Fees
Status: Confirmed
30 Aug 2013
Jet Airways India (9W) 7076 Promotion (W) Jet Airways IndiaConfirmation Number:EDXWBJ
Flight Operated By: JETKONNECT
Depart: Delhi Indira Gandhi Intl (DEL) , Terminal 3 6:50 PM
Fare Basis: W2IPS2
Not Valid Before: 30 Aug
Not Valid After: 30 Aug
Arrive: Bengaluru Intl Arpt (BLR) 9:35 PM
Baggage Allowance+: 15 Kilograms
Confirm Baggage Fees
Status: Confirmed

Fare Information

Fare Calculation: Form of Payment: Not Available
VNS 9W DEL 2470O2IPJK 9W BLR 1817W2IPS2 INR4287END XT PD150IN PD350JN PD
233WO PD2700YQ PD100YR

Exchange Information:
This ticket was purchased in exchange for a previous ticket.

Previous Ticket Number: [protected]

Fare: INR 4287

Taxes and Carrier-imposed fees: INR 3533.00 XT
INR 2100.00 OA
INR 104.00 JN

Total: INR 2204A


Endorsement Information:
NON ENDO

Hi, I have booked a Indigo flight ticket of round trip from New Delhi to Srinagar through Clear trip (TRIP Id:- [protected]). They have charged me 24072/- ( Out of which 23,172 was airlines fight fare and 900/- is clear trip charge). I have also confirmed it from Indigo that they got 23172/- out of 24072. But when I got the tickets total charge mention was 23621/-. I have called the Cleartrip customer care a lot of times but no one is ready to give a proper answers. Some times they says that you got the 450/- discount on your tickets, but when i ask them to return back me the discounted money. Every times they says our seniors called you back and if they says we will returned you your 450/-. But i never got a call from their end till now. Please resolve it ASAP.

Dear Sir,
I booked hotel room Family A/C Suite for 2 days in chennai through cleartrip and paid money in advance, but after arriving the hotel people alloted normal A/c room,but cleartrip charged Family A/C room rate and when i asked clear trip to repay the balance amount, they denied to pay amount and saying that you didnt complained on same day.I really not understand the reason of cleartrip for not paying the amount and also there is no complimentary cookies, water bottles as per features mentioned in the clear trip voucher.



Cleartrip Trip ID: [protected]

Cleartrip advertised visa money back on their site. However, on booking the tickets I got no cash back. On contacting the customer care, I was informed I was required to use a coupon code during the payment process and all the details on this was available on a web link.

My trip ID is [protected].

Cleartrip is fooling the web users by using wrong statements. Technically what they are referring to is discount, not a cash back. Cash back is money refunded after making the purchase at original price, while discount is deduction before the payment. I went with the international understanding of 'cash back' and lost money in the process as it did n't match with their definition.

I would thus not advice anyone to use cleartrip s their preferred travel agent.

Complaint: I booked an international air ticket on May 10that www.cleartrip.com. The Trip ID is [protected]. Their payment gateway for debit cards wasn't working --- and I wanted to use that to avail of their Rs 2000 cashback offer --- but when I called customer support they said to go ahead and buy the ticket using netbanking, send in the details and they would likely be able to give me the cashback.

This is the first time I'm buying an international ticket on Cleartrip and I am EXTREMELY disappointed at the poor quality of customer service.

First of all, the problem was with the Cleartrip website/financial gateway since it was not accepting a valid Debit card (Rs 2000 cashback was based on using a debit or credit card).

Secondly, I would have gone to some other sight and booked my ticket there but after spending lots of time on the phone with Cleartrip customer support I was told that I should go ahead and buy my ticket at Cleartrip using Netbanking and send in a detailed email with screenshots --- which I spent a lot of time doing --- and they would likely adjust the amount.

Thirdly, I now get an email from them saying that "Since the offer is now not applicable for your booking, kindly tell us about your present query and elaborate on same."

I am copying below the email correspondence with them and also attaching copies of the two screenshots they had asked me to send them.

I look forward to speedy redressal and refund!

Thanks.

Amitava

Amitava 'Babi' Mitra, PhD

mobile: +[protected]
skype: babi.mitra
email: [protected]@yahoo.com
linked in: http://www.linkedin.com/in/babimitra


copy of email correspondence with Cleartrip:


From: Cleartrip Customer Support <[protected]@cleartrip.com>
To: [protected]@yahoo.com
Sent: Monday, May 13, 2013 2:31 PM
Subject: Re: Trip ID [protected] --- problems with payment using coupon code

Type your response ABOVE THIS LINE to reply
Babi Mitra
Subject: Trip ID [protected] --- problems with payment using coupon code
MAY 13, 2013 | 02:31PM IST
Mangesh Magar replied:
Hi,

Since the offer is now not applicable for your booking, kindly tell us about your present query and elaborate on same.

Regards,

Mangesh
Customer Service Executive
Cleartrip Customer Care
www.cleartrip.com
MAY 13, 2013 | 02:00PM IST
Babi replied:
I understand that the cashback was valid with a credit card or debit card, and not with netbanking --- as I explained to Sohil and also explained in detail in my email, that was not the problem.
MAY 13, 2013 | 01:23PM IST
Mangesh Magar replied:
Dear Mr. Mitra,

Thank you for your patience.

As per one of the terms of this offer, you were required to make payment with any Debit or Credit Card of your choice. This offer was not valid on payment made by Net banking or Cash.

Since you have used Net banking you were not given the benefit of this offer.

For further assistance, please write to us at [protected]@cleartrip.com.

Thank you for choosing Cleartrip.

Regards,

Mangesh
Customer Service Executive
Cleartrip Customer Care
www.cleartrip.com
MAY 11, 2013 | 09:54AM IST
Mangesh Magar replied:
Dear Mr. Mitra,

Thank you for writing to us regarding your issue for trip id [protected].

We understand your concern and apologize for the inconvenience caused to you.

We are presently checking on your case for more details and shall contact you soon.

For further assistance, please write to us at [protected]@cleartrip.com.

Thank you for choosing Cleartrip.

Regards,

Mangesh
Customer Service Executive
Cleartrip Customer Care
www.cleartrip.com
MAY 10, 2013 | 12:04AM IST
Original message
Babi wrote:



Hello,

I had a problem using the coupon code APRSUM13 on the Cleartrip site while booking my Del-Bos-Del roundtrip ticket using my SBI Debit Card. As a result, I did not get the Rs. 2,000 discount that I should have got which would have resulted in my paying Rs, 70,275.

I called up customer support and spoke with Sohil.
He asked me to go ahead and do my booking using Netbanking. He also asked me to send the following information and that if everything was okay, I would get Rs. 2,000 cash back and it would be processed within 24 hours.

I booked my ticket and paid Rs 72,275 for it. The trip ID is [protected] and the PNR number is 59VRFS

He asked me to take screen shots of the screen which showed the discounted fare and the screen which showed the problem with using my debit card for payment. I am attaching a word file with both those screen shots.

Other information I was asked for:
* Name: Amitava Mitra
* Airline name: Lufthansa
* Coupon Code: APRSUM13
* Coupon amount: Rs, 2,000
* Number of passengers: One
* Mode of payment tried for coupon: State Bank of India Debit Card using a valid SecureCode for Mastercard
* Travel details of the ticket I was trying to book:
*


Lufthansa
LH 763
New Delhi → Munich
Wed, 05 Jun 2013 08:50 — 13:25
8h 5m, 0 stops
Lufthansa
LH 115
Munich → Frankfurt
Wed, 05 Jun 2013 15:00 — 16:05
1h 5m, 0 stops
Lufthansa
LH 420
Frankfurt → Boston
Wed, 05 Jun 2013 17:55 — 20:10
8h 15m, 0 stops
Lufthansa
LH 421
Boston → Frankfurt
Sun, 09 Jun 2013 22:05 — 11:25
7h 20m, 0 stops
Lufthansa
LH 760
Frankfurt → New Delhi
Mon, 10 Jun 2013 13:45 — 00:30
7h 15m, 0 stops



Looking forward to getting the Rs 2,000 refund.

Sincerely,

Amitava

I booked one return ticket from bangalore to chandigarh for 29th june using cleartrip.There was an ad coming on the website that if you have an American Express Card,you can redeem the coupon for an instant 1000 Rs cashback.I used that coupon code but after I filled in the card details,it showed an error in the coupon code reading "Sorry,we couldn't apply the coupon code" and booked my ticket at undiscounted price without even prompting to ask me that whether I want to continue with the payment without the coupon code or not.
I called their customer care but the excuse they are givng is that their IT team has told them that no coupon code was used from my side,so they can't give me the cashback. Although,I have the screenshot for the error message that came at the time of booking.Still they are not ready to accept their fault and give me the cashback .

Below attached is the screenshot for the error message.

Hi,
I had booked a ticket for my friend under the Trip ID [protected] and PNR No. XNLZN8 on 9th March, 2013 for travel on 12 April, 2013 which was from Delhi to Milan via Brussels and back. This ticket was booked for a Premium Economy class on Cleartrip for Rs. 81,167/- which was much more expensive than the Economy Class on your website. After I got a PNR Number I checked up the corresponding websites and also called Jet Airways and Brussels Airlines and they said that my Tickets had been booked in ECONOMY Class as THERE IS NO PREMIUM ECONOMY Class on these airlines.
I called up Cleartrip and after talking to Mr. Pritam, got the tickets cancelled and was assured that Cleartrip would talk to the airlines and get me a full refund for my ticket. It has been close to 15 days and I get a standard reply from Cleartrip that they would revert to me within 48 hours. The issue still has not been resolved and the amount of Rs. 81,167 is still with Cleartrip.
This is a clear case of cheating and fraud on the part of Cleartrip as they have sold me tickets for a class that does not exist in the Airlines and I have been overcharged for the same. I am thoroughly disgusted with Cleartrip on their highly unprofessional behaviour in this case. I would not suggest Cleartrip to anybody as the site is clearly cheating people by selling tickets of classes which do not exist and fooling the customers by overcharging for the same.

This is the 2nd time when Cleartrips services and offers have been not any less than cheating. Their website once again hooked me (after many years) with big banners for Valentine's offer. I never got any confirmation on those offers post-booking and now when I enquired, I am being told that it was my responsibility to click on that offer after booking confirmation. Did you advertise or alert me after booking confirmation that thank you for booking and now plz click and avail this offer???? No. I have consistently been with MakeMyTrip for my domestic and international bookings for several years and I now know why they still stand as the preferred travel site and why I should stay away from cleartrip. I am sure MMT might have their own naysayers but atleast in my case Cleartrip has been a consistent let down.

I have booked hotel in Manali via ClearTip.com and my Cleartrip Trip ID: [protected]. I have cancelled this and no refund back from cleartip. This site is not authentic site in India. So i request to all plz book anything very carefully otherwise y will lost your hard money. In india there is no online jurdication which take action to this type of website. I really disappointed. If there is any solution to this problem please help me anyone?

Hi..I did a hotel booking with cleartrip for Kadamkunj Lodge, Bharatpur, and had to cancel it well before my scheduled trip due to some reasons.
Cleartrip is not refunding the money, they say it is non refundable. When i cross checked the voucher invoice, the terms of non refundable is mentioned in a manner so that customers can easily overlook it. It is mentioned in very small fonts, which is difficult to read, and also at the bottom of the receipt/invoice.
This is cheating. If a special terms is there, it should be mentioned in the same font as all other T&Cs, and also placed at an appropriate place in the invoice.
Cleartrip should refund my money because it is illogical that if a service has not been availed, then there cannot be any non refund for the same service being booked.
Please help in getting my refund back asap
Regards
Arjun
[protected]

Trip Id: [protected].

I made a Hotel booking for Srinagar through clear trip portal for 6 nights. I was told that the Hotel has restaurant in there and many other facilities..which were not there at all. When i made booking i was promised that if

"a disparity in the amenities offered at the hotel against what was promised on Cleartrip at the time of your booking has been established, we shall either Shift you to a room that is satisfactory in the same hotel or Offer you accommodation at an alternate hotel of equivalent price and quality as per your original booking or Refund your booking amount to you within 21 working days of such a disparity being explicitly acknowledged by Cleartrip."

I stayed in that horrible hotel for 3 nights and was following up with Clear trip to do needful..

Tired of following up i checked out after three nights and asked cleartrip to look in to mater and refund 3 nights money at least....It took them 2 weeks to let me know that as it was partial stay i can not get any refund...So was i suppose to stay there with no service for 6 nights or should i have not checked in at the first place? I checked in at 9 pm..how am i suppose to check if everything is proper before staying there for a day?

Trip Id -[protected] we 3 couples had booked a decent hotel(Marathoma Retreat) during our vacation to Munnar. But on the day of travel when we called the hotel to our shock found it was never booked. And than started the frantic calls to their Customer support and it took another 8 hours to make an alternative arrangement.Horror story was yet to come as it was a substandard hotel with dirty rooms,toilets,bedsheets,towels, no drinking water. BF was suppossed to be complimentary and was never provided.For everything they had a readymade answer "NO".There was garbage all around the place.The hotel was not even worth 500rs.ClearTrip made our stay and vacation a waste

Sir,
as per your deal for ie9 I had completed the form & sent it to you 4 days ago for the special gift - a flat rs.750 cash back on your next flight booking!.

I have still not received the voucher mentioned.

Pls have it sent to me asap.

Regards,

amit shah
[protected].

[protected]@cleartrip.Com via CMC.Smxemail.Com
dec 21 (2 days ago)

to me
type your response above this line to reply
amit shah
subject: downloadand get rs.750/- Off on your next flight voucher
dec 21, 2012 | 06:53pm ist
mangesh magar replied:
dear mr. Shah,

thank you for writing to us regarding your issue.

We understand your concern and apologize for the inconvenience caused to you.

We request you to please check your spam / Junk folder, if the voucher has been misdirected there. Also, let us know if you have entered the same email ID that you use to log in to your cleartrip account.

For further assistance, please write to us at [protected]@cleartrip.Com.

Thank you for choosing cleartrip.

Regards,

mangesh
customer service executive
cleartrip customer care
www.Cleartrip.Com
dec 21, 2012 | 02:07pm ist
original message
this message was sent to shah.U.[protected]@gmail.Com in reference to case #: 287584.
[[Feb5a2843ed[protected]c43d4185a7ff2d[protected]]]

amit shah
dec 21 (2 days ago)

to customersupport
dear mangesh,

I have checked my spam folder there is no email from about discount coupon.

Pls email me the coupon asap.

Regards,

amit shah
[protected].

On fri, dec 21, 2012 at 6:53 pm, wrote:
type your response above this line to reply
amit shah
subject: downloadand get rs.750/- Off on your next flight voucher
dec 21, 2012 | 06:53pm ist
mangesh magar replied:
dear mr. Shah,

thank you for writing to us regarding your issue.

We understand your concern and apologize for the inconvenience caused to you.

We request you to please check your spam / Junk folder, if the voucher has been misdirected there. Also, let us know if you have entered the same email ID that you use to log in to your cleartrip account.

For further assistance, please write to us at [protected]@cleartrip.Com.

Thank you for choosing cleartrip.

Regards,

mangesh
customer service executive
cleartrip customer care
www.Cleartrip.Com
dec 21, 2012 | 02:07pm ist
original message

amit wrote:

sir,
as per your deal for ie9 I had completed the form & sent it to you 4
days ago for the special gift - a flat rs.750 cash back on your next
flight booking!.

I have still not received the voucher mentioned.

Pls have it sent to me asap.

Regards,

amit shah
[protected].

This message was sent to shah.U.[protected]@gmail.Com in reference to case #: 287584.
[[Feb5a2843ed[protected]c43d4185a7ff2d[protected]]]

amit shah
dec 22 (1 day ago)

to customersupport
dear mangesh,

pls confirm if company is really going to provide discount voucher or was it only a gimmick to attract users.

Awaiting the coupons asap

regard

amit shah
on dec 21, 2012 7:34 pm, "amit shah" wrote:
dear mangesh,

I have checked my spam folder there is no email from about discount coupon.

Pls email me the coupon asap.

Regards,

amit shah
[protected].

On fri, dec 21, 2012 at 6:53 pm, wrote:
type your response above this line to reply
amit shah
subject: downloadand get rs.750/- Off on your next flight voucher
dec 21, 2012 | 06:53pm ist
mangesh magar replied:
dear mr. Shah,

thank you for writing to us regarding your issue.

We understand your concern and apologize for the inconvenience caused to you.

We request you to please check your spam / Junk folder, if the voucher has been misdirected there. Also, let us know if you have entered the same email ID that you use to log in to your cleartrip account.

For further assistance, please write to us at [protected]@cleartrip.Com.

Thank you for choosing cleartrip.

Regards,

mangesh
customer service executive
cleartrip customer care
www.Cleartrip.Com
dec 21, 2012 | 02:07pm ist
original message

amit wrote:

sir,
as per your deal for ie9 I had completed the form & sent it to you 4
days ago for the special gift - a flat rs.750 cash back on your next
flight booking!.

I have still not received the voucher mentioned.

Pls have it sent to me asap.

Regards,

amit shah
[protected].

I have booked a hotel called Ocean park beach resort, Kovalam this is the link for the website http://www.theoceanparkresort.com/facilities.html. Cleartrip.com has endorssed the beach resort with all the facilities mentioned on the website. However the story is completely different, it was our honeymoon trip when me and my husband landed in the hotel we were shocked to see it, but we still holded our breath thinking that may be the room would be better. But to our horror, the room was also horrible, they say it has wifi, it doesnot have, they say it has a mini bar it doesnot have, the tv doesnt work, there is no multicuisnie restaurant, they get the food even the tea u want from some other hotel nearby. I have so much to say that this place becomes less. Please JGJ help me to reimburse my 2 night fare as I checked out in 1 night, although I booked myself for 3 nights. Also, I want compensation from cleartrip.com & the hotel for spoiling our honeymoon trip. Luckily we got a room in a different hotel otherwise we would be in a great fix. And the hotel is not a resort it is a LODGE HOTEL, CLEARTRIP HAS TO GIVE A EXPLANATION FOR ENDORSING THIS AS A RESORT HOTEL, HAS ANYONE FROM CLEARTRIP VISITED THE HOTEL TO EVEN KNOW WHAT FACILITIES THEY ARE OFFERING BEFORE FOOLING THE CUSTOMERS.

this is with reference to the hotel booking that i made online from
cleartrip.com for ginger hotel pondicherry with (TRIP ID[protected]) .
I got the cofirmation email , sms from cleartrip regarding the
room booked in ginger pondicherry. I drove from bangalore to
pondicherry but to my utter dismay what i found that all the rooms in
ginger pondicherry were already full and the hotel staff bluntly said
that they didnot have any record formy bookings..
Ginger hotel people asked me to call cleartrip , and when
i called clear trip people they told sir your room is already booked
then how come ginger hotel cant give you
the room.. After calling them manytimes in the end they told me sorry
and told me that they will refund
the charges. What the hell is this...

If there was no room then why cleartrip allowed me to book this was really
pain. As i wanted to send Clear Trip guys a legal notice .. As there was no
good hotel availabe in pondicherry on that day, unfortunately i had to
drive back to bangalore on the same day. I suffered a lot of pain because of Clear trip guys...
This way i wanted to show Clear Trip a lesson that they should not
repeat such case again
I had sent this many times to clear trip customer care email id, but they never bothered to reply me for the same..
So i want clear trip sue clear trip for the same..

Abhi