ClearTrip Complaints & Reviews

I have booked hotel in Manali via ClearTip.com and my Cleartrip Trip ID: [protected]. I have cancelled this and no refund back from cleartip. This site is not authentic site in India. So i request to all plz book anything very carefully otherwise y will lost your hard money. In india there is no online jurdication which take action to this type of website. I really disappointed. If there is any solution to this problem please help me anyone?

Hi..I did a hotel booking with cleartrip for Kadamkunj Lodge, Bharatpur, and had to cancel it well before my scheduled trip due to some reasons.
Cleartrip is not refunding the money, they say it is non refundable. When i cross checked the voucher invoice, the terms of non refundable is mentioned in a manner so that customers can easily overlook it. It is mentioned in very small fonts, which is difficult to read, and also at the bottom of the receipt/invoice.
This is cheating. If a special terms is there, it should be mentioned in the same font as all other T&Cs, and also placed at an appropriate place in the invoice.
Cleartrip should refund my money because it is illogical that if a service has not been availed, then there cannot be any non refund for the same service being booked.
Please help in getting my refund back asap
Regards
Arjun
[protected]

Trip Id: [protected].

I made a Hotel booking for Srinagar through clear trip portal for 6 nights. I was told that the Hotel has restaurant in there and many other facilities..which were not there at all. When i made booking i was promised that if

"a disparity in the amenities offered at the hotel against what was promised on Cleartrip at the time of your booking has been established, we shall either Shift you to a room that is satisfactory in the same hotel or Offer you accommodation at an alternate hotel of equivalent price and quality as per your original booking or Refund your booking amount to you within 21 working days of such a disparity being explicitly acknowledged by Cleartrip."

I stayed in that horrible hotel for 3 nights and was following up with Clear trip to do needful..

Tired of following up i checked out after three nights and asked cleartrip to look in to mater and refund 3 nights money at least....It took them 2 weeks to let me know that as it was partial stay i can not get any refund...So was i suppose to stay there with no service for 6 nights or should i have not checked in at the first place? I checked in at 9 pm..how am i suppose to check if everything is proper before staying there for a day?

Trip Id -[protected] we 3 couples had booked a decent hotel(Marathoma Retreat) during our vacation to Munnar. But on the day of travel when we called the hotel to our shock found it was never booked. And than started the frantic calls to their Customer support and it took another 8 hours to make an alternative arrangement.Horror story was yet to come as it was a substandard hotel with dirty rooms,toilets,bedsheets,towels, no drinking water. BF was suppossed to be complimentary and was never provided.For everything they had a readymade answer "NO".There was garbage all around the place.The hotel was not even worth 500rs.ClearTrip made our stay and vacation a waste

Sir,
as per your deal for ie9 I had completed the form & sent it to you 4 days ago for the special gift - a flat rs.750 cash back on your next flight booking!.

I have still not received the voucher mentioned.

Pls have it sent to me asap.

Regards,

amit shah
[protected].

[protected]@cleartrip.Com via CMC.Smxemail.Com
dec 21 (2 days ago)

to me
type your response above this line to reply
amit shah
subject: downloadand get rs.750/- Off on your next flight voucher
dec 21, 2012 | 06:53pm ist
mangesh magar replied:
dear mr. Shah,

thank you for writing to us regarding your issue.

We understand your concern and apologize for the inconvenience caused to you.

We request you to please check your spam / Junk folder, if the voucher has been misdirected there. Also, let us know if you have entered the same email ID that you use to log in to your cleartrip account.

For further assistance, please write to us at [protected]@cleartrip.Com.

Thank you for choosing cleartrip.

Regards,

mangesh
customer service executive
cleartrip customer care
www.Cleartrip.Com
dec 21, 2012 | 02:07pm ist
original message
this message was sent to shah.U.[protected]@gmail.Com in reference to case #: 287584.
[[Feb5a2843ed[protected]c43d4185a7ff2d[protected]]]

amit shah
dec 21 (2 days ago)

to customersupport
dear mangesh,

I have checked my spam folder there is no email from about discount coupon.

Pls email me the coupon asap.

Regards,

amit shah
[protected].

On fri, dec 21, 2012 at 6:53 pm, wrote:
type your response above this line to reply
amit shah
subject: downloadand get rs.750/- Off on your next flight voucher
dec 21, 2012 | 06:53pm ist
mangesh magar replied:
dear mr. Shah,

thank you for writing to us regarding your issue.

We understand your concern and apologize for the inconvenience caused to you.

We request you to please check your spam / Junk folder, if the voucher has been misdirected there. Also, let us know if you have entered the same email ID that you use to log in to your cleartrip account.

For further assistance, please write to us at [protected]@cleartrip.Com.

Thank you for choosing cleartrip.

Regards,

mangesh
customer service executive
cleartrip customer care
www.Cleartrip.Com
dec 21, 2012 | 02:07pm ist
original message

amit wrote:

sir,
as per your deal for ie9 I had completed the form & sent it to you 4
days ago for the special gift - a flat rs.750 cash back on your next
flight booking!.

I have still not received the voucher mentioned.

Pls have it sent to me asap.

Regards,

amit shah
[protected].

This message was sent to shah.U.[protected]@gmail.Com in reference to case #: 287584.
[[Feb5a2843ed[protected]c43d4185a7ff2d[protected]]]

amit shah
dec 22 (1 day ago)

to customersupport
dear mangesh,

pls confirm if company is really going to provide discount voucher or was it only a gimmick to attract users.

Awaiting the coupons asap

regard

amit shah
on dec 21, 2012 7:34 pm, "amit shah" wrote:
dear mangesh,

I have checked my spam folder there is no email from about discount coupon.

Pls email me the coupon asap.

Regards,

amit shah
[protected].

On fri, dec 21, 2012 at 6:53 pm, wrote:
type your response above this line to reply
amit shah
subject: downloadand get rs.750/- Off on your next flight voucher
dec 21, 2012 | 06:53pm ist
mangesh magar replied:
dear mr. Shah,

thank you for writing to us regarding your issue.

We understand your concern and apologize for the inconvenience caused to you.

We request you to please check your spam / Junk folder, if the voucher has been misdirected there. Also, let us know if you have entered the same email ID that you use to log in to your cleartrip account.

For further assistance, please write to us at [protected]@cleartrip.Com.

Thank you for choosing cleartrip.

Regards,

mangesh
customer service executive
cleartrip customer care
www.Cleartrip.Com
dec 21, 2012 | 02:07pm ist
original message

amit wrote:

sir,
as per your deal for ie9 I had completed the form & sent it to you 4
days ago for the special gift - a flat rs.750 cash back on your next
flight booking!.

I have still not received the voucher mentioned.

Pls have it sent to me asap.

Regards,

amit shah
[protected].

I have booked a hotel called Ocean park beach resort, Kovalam this is the link for the website http://www.theoceanparkresort.com/facilities.html. Cleartrip.com has endorssed the beach resort with all the facilities mentioned on the website. However the story is completely different, it was our honeymoon trip when me and my husband landed in the hotel we were shocked to see it, but we still holded our breath thinking that may be the room would be better. But to our horror, the room was also horrible, they say it has wifi, it doesnot have, they say it has a mini bar it doesnot have, the tv doesnt work, there is no multicuisnie restaurant, they get the food even the tea u want from some other hotel nearby. I have so much to say that this place becomes less. Please JGJ help me to reimburse my 2 night fare as I checked out in 1 night, although I booked myself for 3 nights. Also, I want compensation from cleartrip.com & the hotel for spoiling our honeymoon trip. Luckily we got a room in a different hotel otherwise we would be in a great fix. And the hotel is not a resort it is a LODGE HOTEL, CLEARTRIP HAS TO GIVE A EXPLANATION FOR ENDORSING THIS AS A RESORT HOTEL, HAS ANYONE FROM CLEARTRIP VISITED THE HOTEL TO EVEN KNOW WHAT FACILITIES THEY ARE OFFERING BEFORE FOOLING THE CUSTOMERS.

this is with reference to the hotel booking that i made online from
cleartrip.com for ginger hotel pondicherry with (TRIP ID[protected]) .
I got the cofirmation email , sms from cleartrip regarding the
room booked in ginger pondicherry. I drove from bangalore to
pondicherry but to my utter dismay what i found that all the rooms in
ginger pondicherry were already full and the hotel staff bluntly said
that they didnot have any record formy bookings..
Ginger hotel people asked me to call cleartrip , and when
i called clear trip people they told sir your room is already booked
then how come ginger hotel cant give you
the room.. After calling them manytimes in the end they told me sorry
and told me that they will refund
the charges. What the hell is this...

If there was no room then why cleartrip allowed me to book this was really
pain. As i wanted to send Clear Trip guys a legal notice .. As there was no
good hotel availabe in pondicherry on that day, unfortunately i had to
drive back to bangalore on the same day. I suffered a lot of pain because of Clear trip guys...
This way i wanted to show Clear Trip a lesson that they should not
repeat such case again
I had sent this many times to clear trip customer care email id, but they never bothered to reply me for the same..
So i want clear trip sue clear trip for the same..

Abhi

Trip I'd:-[protected] Flight no.G8-396 Pnr:-KNYUH2 This tkt was booked in August and cancelled on 1st September via airlines directly I was not aware that I need to separately inform to cleartrip also for the refund so I informed them after 10 days.earlier these ppl were claiming that they are not getting any revert from the airlines so they are not able to process the refund on 8th of October these people have given the same reason on mail to me on the same mail I have mailed to go air with cc to cleartrip to check the status and the revert which I have got from the airlines was With reference to your email, we would like to inform you that as per our record refund Rs 11684/- already processed to invoice dtd 1st Sep 2012... Now after this mail I have written a mail to clear trip again that as per airlien's mail it's already processed frm their end more than a month bak so clear trip has asked me to wait for 8 days which was over on 18th oct till today I havn't received my refund in my account cleartrip has stopped responding on mails and when I m calling on customer care they are either asking me to send the bank statement or wait for another 5 days....plz advice

This is regarding a very bad experience at a hotel booked via Cleartrip.

Had booked livasa Inn hotel, in Karol Bagh, New Delhi for the period of 14th August to 20th August,2012.
Me and my wife reached the hotel at 11pm on 14th August as we were travelling from Bangalore.But the hotel personnel were very rude to me and my wife and at 11pm on 14th August, 2012, they did not let us checkin. Even though i had a valid photo -address id proof but my wife had a Pan Card as photo Id .

Though it is mentioned clearly in the voucher that we can carry Pan card as ID proof we were not allowed to checkin. We were treated very badly, and though being such a regular customer of cleartrip, i can see nothing being done in this regard. No one from the cleartrip customer support has even bothered to reply to my mails.

Since its mentioned in the voucher that we can carry Pan card and we had the same , still were not allowed to checkin then i dont see why i am at fault here, above that i my family had to go through all the embarrassment. After continuously callin Cleartrip customer care for more than a month , only 50% of the amount has been refunded.

As i didnt stay there even for a single night and had to undergo so much harrasment , i want entire amount to be refunded.

Hi

I had booked a ticket with Cleartrip, ID No. [protected] from Delhi to Goa and Return (03 Oct-07 Oct) on 15 September 2012. However, due to some family urgencies, my mother (traveller name Jyoti Bhatia) is unable to travel on the same dates. When I called cleartrip to cancel the booking, your Customer Care Agent Shafique told me that the booking is non-refundable and non-amenable because I had availed of a Rs. 900 discount while making the booking since the airline had instructed them not to refund discounted charges. Upon asking for the refund procedure, he told me to call Spicejet and ask them to cancel the booking, and they would be able to return it back.

When I called Spicejet, they told me that the booking is refundable and that cancellation amount Rs. 950 per side has been deducted and remaining Amount has been refunded to the travel agent Cleartrip. They asked me to instruct cleartrip to refund it to my credit card from which the booking was made. When I called Cleartrip, they told me the same thing as before, they cannot refund the booking even if Spicejet has made the refund because of their policy. Let me clarify that this policy of non-refund and non-amenable is nowhere mentioned on the ticket sent to me by Cleartrip and that this policy is flawed by itself to cheat innocent customers like us.

If you want, you can deduct the Rs. 900 discount you offered us, but keeping Rs. 8000 with yourself that has been refunded by the airline is not fair. I have spoken to the Supervisor also and he has told me that he will get back to me within 24 hours.

Please understand that I have been a regular customer but this is my last transaction with Cleartrip. On the pretext of offering a measly Rs. 200 off, you guys make 200X times profit at the plight of innocent customers. I hope I will not have to take a dire action and that my refund will be duly processed.


Thanks and Regards
Surbhi

I am attaching herewith legal notice issued to the company which is self explanatory:

DEAR SIR,

I AM SENDING HEREWITH LEGAL NOTICE SENT TO CLEARTRIP WHO HAD CHEATED ME IN BOOKING MY TICKET TO TIRUPATHI:

KINDLY INTERVENE AND CMPENSATE ME WITH THE LOSS SUSTAINED BY ME.



Legal Notice


Date:-23/09/2012



The Principal Officer,
Stuart Crighton – Founder and Chief Executive Officer
Cleartrip Travel Services Pvt Ltd
Unit No. 001, DTC Buiding, Sitaram Mills Compound,
MM Joshi Marg, Lower Parel (East)
Mumbai-400011

Dear Sir/Madam,


Ref:- Booking of Airline ticket from Mumbai to Tirupati on 01/10/2012
and Tirupati to Mumbai on 03/10/2012. Trip ID: [protected]

Sub:- Claim for Refund
1) Rs 7574/= for actual extra charged (Actual paid by credit card Rs 20324+Rs250= Rs 20574 less one way ticket booked approx Rs 13000/= balance remain Rs 7574/=)

2) Rs 4000/= extra paid because of Cleartrip site wrong booking for above sector

3) Rs 15000/= for mental harassment.

TOTAL claim Rs 26,574/= (1+2+3) payable with immediate effect


In reference to above I checked Cleartrip site on 22/09/2012 for booking of 2 airlines ticket from Mumbai to Tirupati on 01/10/2012 and return on 03/10/2012 and showing total fare Rs 19566/=. I started procedure to book ticket by credit card and in the mean time I got call from Mr Harpreet from cleartrip portal and asked me to help on line in booking for my tickets for which I was trying through net. I told him that I will book online but he said there is problem in booking of the ticket of above sector and he will do it online without any extra cost to me and therefore I agreed to it.

After that sequence of events happened is as under:-
1) He said instead of Rs 19566/= now I have to pay Rs 20,324/= due to fair change and I agreed to it and I paid whatever he said. Copy of his mail sent to me is attached for your ready reference. I paid the same amount is also attached for your ready reference.

2) After that he said there is further increase in fair and I have to pay Rs 250/= more for which he sent me mail attached which I have paid.

3) After that he said there is again change in fair and I have to pay more Rs 4000/=, in that case I said I don’t want to book ticket now and please refund my entire money with immediate effect. In that case he said he already booked one way ticket from Mumbai to Tirupati and he can not refund my entire money.

4) I spoke to his floor manager and requested that this is very wrong and cheating with genuine customer and then he said we can not do anything now. We are not responsible for this act.

5) I left with no option but have to book return ticket from another source because they were asking more money, at what ever price ticket was available since ticket cost may go up at any price and one way ticket is of no use.

In this procedure I wasted my Half working day and money as well. I called many times and discussed with different-different employee but there was no cooperation received from your side. They said it happens and they are not at responsible for this act. When I asked about refund of excess payment made by me on their request, there was no satisfactory answer was received and said it will refund as per their procedure.

This is illegal act and harassment to genuine customers of India. Nobody can make them fool like you do. You have equal and full responsibility towards this kind of act. This need strict legal action against you as per Indian criminal and Civil act. Being a consumer, we are aware of our consumer rights. All the consequences, cost will be at your account.

In this situation I show cause to 1) principal officer of your portal, 2) Harpreet who cheated me 3) Duty floor Manager and 4) All other employee who are responsible and part of this act,

In view of above, why legal action should not be taken for all the responsible person mentioned above for entire episode and loss of money and mental harassment to the genuine customer?


Your written Reply should reach me within 7 days of receipt of this notice hence legal course of action will be taken in this regard.


Rajesh shah
(Legal and Tax adviser)
Chartered Accountant

Encl:-
1) Copy of 1st mail received from cleartrip for making of payment of Rs 20324/= for entire transaction.
2) Copy of 2nd mail received from cleartrip for making of payment of Rs 250/= for enhance fair.
3) Copy of one way ticket issued.




P.S.-Hard copy will be sent through Registered with A/D through Indian postal authority.


Total pages attached-6 (Six) pages are serially numbered from 1 to 6.

Thanks and Regards,
********************************************************************************...⇄
RAJESH SHAH
Chartered Accountants,

101, Laxmi Plaza, New Link Road,
Andheri (W), Mumbai - 400053.
Tel : 40169971, 26356785
Telefax : 26366651
Email ID : [protected]@gmail.com

Cleartrip.com while offering the EMI scheme for booking International tickets provide 3/6 month option. On selecting the monthly payment for the same the total pending transaction is divided by 3 or 6 respectively and the consumer would hungrily lap up the EMI offer.

But when the transaction happens, the bank separately charges an EMI Conversion fee, which is not mentioned anywhere.

In my scenario, I am ending up paying Rs 1300/- more for taking up the EMI option, which I would not have if I would have know I would be charged extra for a Rs 36000/- transaction . Now I am ending up paying 40% p.a interest without any fault of mine.
This is a major scam and I request you to look into it and save many others who fall for this scam of EMI offers.

The booking site: cleartrip.com
Credit Card : Standard Chartered Bank - VISA

Hi,

On Aug-11, 2012 I had made a transaction to book a hotel for my parents at Mysore. Transaction took place but rooms were not booked. When i called the Clear Trip team, they mentioned that the transaction was failed, and the money will be returned within 4 days.
I have not received my amount of Rs. 5600/- to my account till date (11-Sep-12). There was no response from them. my trip id: [protected].

This is reference to Trip ID: [protected] of Clear-trip.com . I booked a single occupancy Deluxe room in Hotel Mina International(255, S V Road, Mumbai). check in date was 25 Aug 2012 and check out was 26 Aug 2012 therough cleartrip.com and paid Rs. 3500 online. But surprisingly when i reached thee hotel on 25 the Aug, thee hotel reception told me theat theere is no booking for me as thee hotel did not have vacancy. They even declined to make any alternate arrangement for me. I called up thee cleartrip customer care. Customer care executive told theat he will talk to thee Hotel and call me back in half an hour. No reply call came from theem. Waiting at thee hotel lobby I called cleartrip again and again and in return i got only a single assurance theat "we are talking to thee hotel and will get back to you". Finally after long wait, cleartrip told me to pay some extra money (Rs. 700) to thee hotel guys, so theat theey will make some alternate arrangement for me in some otheer hotel. As per thee suggestion by cleartrip, i paid thee extra money to hotel Mina International. Even theis money receipt i got after 4 days after so many calls i made to thee cleartrip customer care.

After paying thee extra money, Hotel Mina international asked me to shift anotheer hotel (Hotel Star suites, Goregaon, Mumbai). After reaching over theere i got to know theat thee new hotel has less tariff rate thean what i have already paid (To cleartrip and Hotel Mina International). In otheer way i have been cheated by cleartrip.

I have never faced theis kind of annoying service in my life time. Clear-trip offers thee most non-friendly and harassing kind of customer service. I will always ask otheers to stay away from theis cheat organization.

In my case i demand thee refund of thee extra money (Rs.700) i paid and also for thee mental agony i faced. Also strong disciplinary action against cleartrip for giving false commitments theat theey can not honour.

We ( wife and I) had purchased a couple of tickets from Bangalore to Calcutta using Cleartrip.com portal. While purchasing the tickets, we used the cleartrip coupons that we had received from HDFC for this trip. The problem was that we the coupon amount was not deducted from the total amount.
We then tried calling the customer care center, and the only response we got was that apparently we had not entered the coupon code. They refused to give us any cash back for this trip. We would never be using clear trip again

A few days back I booked for a air ticket for myself from cleartrip.com through jet airways.

In fact, my dad n me saw the jet airways website (www.jetairways.co.in) to book the tickets where the offered price was 2000rs higher than the discounted price offered through cleartrip.com. So we decided to book the tickets through cleartrip website because of the discount they were offering.

My booking ticket number in cleartrip.com is : [protected].

The promotion code they asked me to enter was "DEAL30". I entered this into the box where it was specified. Thinking that I will get the discount I went further with the booking.

It was also mentioned that the insurance charges was Rs.16. Thinking that I will be charged as per the given amount and discount will be provided I went ahead to net banking and paying the amount.

It was clearly mentioned that I would be deducted after the final payment has been done in the website. But I was not given any discount and the amount which was mentioned only was deducted from my account.

In fact I was charged for insurance Rs.2106! I was under the impression that I never selected it and remember seeing was Rs16.

I went ahead and sent this below E-mail to their customer support, which they never bothered replying too.

"Today I checked up all the sites for purchasing airticket from Chennai to Singapore. In fact when I was about to book through Jet airways site, my dad suggested cleartrip.com offering very good ticket price and the difference between both the sites, your site offering nearly 2000 rs. Cheaper.

Your promotion page states that if I book in the promotion period from 19th July 2012 to 31st August 2012 I will be getting 30% or 1600 Rs. Discount for asian sector. Also towards insurance it was mentioned 16 rs. So I was happy to purchase through cleartrip.com. it was mentioned in your promotion page that once I click proceed for purchasing ticket by mentioning the promo code DEAL30 , I will be getting the discounted price.


But I got SMS information for the total deduction of money for the air ticket and no discounted fare. This fare is more than the Jet airways site fare and not the advertised and agreed fare as mentioned in cleatrip.com.


I feel that I have been cheated and I want you to revert back immediately by crediting the discounted money for the ticket as well as for the insurance money."


So after this e-mail was not responded to I called their customer support and spoke to their Customer Executive, explained about the whole situation and she said she would get in touch with her IT department and her seniors and will get back to me. She never bothered too, waited for three days. Now today again I spoke to the Customer support, this time they tell me that the I NEVER entered the promotion code. Come on I'm not a four year old to know about the discount and not enter it. I remember entering the promotion code and I said this to the customer support in charge time and again and she and her IT department are adamant that I never did. Moreover she goes about the insurance amount that it would already be checked (that is reliance insurance) and I'm supposed to uncheck it. How can cleartrip decide on their own decide that the customer will take up insurance and automatically check the box? This is clear robbing of money from their customer's.

They only reply with their sorry for the inconvenience and ask me in future to uncheck the box! What about the money they took now?

I'm really grunted and stoked and feel cheated about this attitude of the customer support team and cleartrip.com's service. If their customer support cant offer a support or provide a solution to the problem NOW than in future is it really called a "Customer Support"?

I'm sure they lost a customer in me for now and they will lose more customer's if they continue to cheat like this.

On[protected] I attempted to make an online payment for a flight booking at www.cleartrip.com of Rs. 52,502 (Trip ID [protected]). However the internet connection was interrupted and the transaction status was showing as failed.
Shortly afterwards I received a call from a Cleartrip agent asking me to repeat the payment by using ATM transaction. Finally the flight booking could be successfully paid by transferring Rs. 52,632 (transaction...

I had booked tickets online using Cleartip.com with trip id no. [protected] on 19th June 2012 and paid an amount of Rs. 27186 online. I cancelled the tickets on 18th July 2012 which was acknowledged by them on 18th July 2012 itself by their email. No refund has been made by them so far. When I tried to contact them on 1800 3000 the number written on their website, I got a response that the number was not correct. Then I tried another number from their website - [protected], which also was found wrong. Finally I spoke to Ms Aksha at about 2.35 pm today. She wanted that we go to the airlines and get cancellation endorsements from the airlines for submission to Cleartrip.com for processing our refund. She said it will otherwise take 30-35 days for Cleartrip.com to make refunds. I don't know whether to thank her for the disinformation or not. One thing is however clear that Cleartrip.com is not either very clear about how to run business or are not transparent and honest with their customers. I request the concerned authorities to take note of the transaction and do something. Other potential users also beware of the state of affairs at Cleartrip.com especially when it comes to refunds.

Our trip id [protected] i have booked one room with Hotel PurnaVilla at puri for two nights through www.cleartrip.com. On reaching puri we found that no rooms were booked in our name by clear trip. we are now looking for refund and already written to them with no effect.

Please advice us the next course of action.

Arnab Ray

I have made a booking of hotel via ClearTrip on 27-Apr-12 with booking ID#[protected]. They booked & charged the amount even if no room were available in the hotel. Finally i have to cancel my trip. I have spoken to the Customer care several times but everytime they commit the refund & i am struggling from past one month.
The details of booking are attached.
Request the concerned to help me getting my refund back.