ClearTrip Complaints & Reviews

Hi, I have booked a Indigo flight ticket of round trip from New Delhi to Srinagar through Clear trip (TRIP Id:- [protected]). They have charged me 24072/- ( Out of which 23,172 was airlines fight fare and 900/- is clear trip charge). I have also confirmed it from Indigo that they got 23172/- out of 24072. But when I got the tickets total charge mention was 23621/-. I have called the Cleartrip customer care a lot of times but no one is ready to give a proper answers. Some times they says that you got the 450/- discount on your tickets, but when i ask them to return back me the discounted money. Every times they says our seniors called you back and if they says we will returned you your 450/-. But i never got a call from their end till now. Please resolve it ASAP.

Dear Sir,
I booked hotel room Family A/C Suite for 2 days in chennai through cleartrip and paid money in advance, but after arriving the hotel people alloted normal A/c room,but cleartrip charged Family A/C room rate and when i asked clear trip to repay the balance amount, they denied to pay amount and saying that you didnt complained on same day.I really not understand the reason of cleartrip for not paying the amount and also there is no complimentary cookies, water bottles as per features mentioned in the clear trip voucher.



Cleartrip Trip ID: [protected]

Cleartrip advertised visa money back on their site. However, on booking the tickets I got no cash back. On contacting the customer care, I was informed I was required to use a coupon code during the payment process and all the details on this was available on a web link.

My trip ID is [protected].

Cleartrip is fooling the web users by using wrong statements. Technically what they are referring to is discount, not a cash back. Cash back is money refunded after making the purchase at original price, while discount is deduction before the payment. I went with the international understanding of 'cash back' and lost money in the process as it did n't match with their definition.

I would thus not advice anyone to use cleartrip s their preferred travel agent.

Complaint: I booked an international air ticket on May 10that www.cleartrip.com. The Trip ID is [protected]. Their payment gateway for debit cards wasn't working --- and I wanted to use that to avail of their Rs 2000 cashback offer --- but when I called customer support they said to go ahead and buy the ticket using netbanking, send in the details and they would likely be able to give me the cashback.

This is the first time I'm buying an international ticket on Cleartrip and I am EXTREMELY disappointed at the poor quality of customer service.

First of all, the problem was with the Cleartrip website/financial gateway since it was not accepting a valid Debit card (Rs 2000 cashback was based on using a debit or credit card).

Secondly, I would have gone to some other sight and booked my ticket there but after spending lots of time on the phone with Cleartrip customer support I was told that I should go ahead and buy my ticket at Cleartrip using Netbanking and send in a detailed email with screenshots --- which I spent a lot of time doing --- and they would likely adjust the amount.

Thirdly, I now get an email from them saying that "Since the offer is now not applicable for your booking, kindly tell us about your present query and elaborate on same."

I am copying below the email correspondence with them and also attaching copies of the two screenshots they had asked me to send them.

I look forward to speedy redressal and refund!

Thanks.

Amitava

Amitava 'Babi' Mitra, PhD

mobile: +[protected]
skype: babi.mitra
email: [protected]@yahoo.com
linked in: http://www.linkedin.com/in/babimitra


copy of email correspondence with Cleartrip:


From: Cleartrip Customer Support <[protected]@cleartrip.com>
To: [protected]@yahoo.com
Sent: Monday, May 13, 2013 2:31 PM
Subject: Re: Trip ID [protected] --- problems with payment using coupon code

Type your response ABOVE THIS LINE to reply
Babi Mitra
Subject: Trip ID [protected] --- problems with payment using coupon code
MAY 13, 2013 | 02:31PM IST
Mangesh Magar replied:
Hi,

Since the offer is now not applicable for your booking, kindly tell us about your present query and elaborate on same.

Regards,

Mangesh
Customer Service Executive
Cleartrip Customer Care
www.cleartrip.com
MAY 13, 2013 | 02:00PM IST
Babi replied:
I understand that the cashback was valid with a credit card or debit card, and not with netbanking --- as I explained to Sohil and also explained in detail in my email, that was not the problem.
MAY 13, 2013 | 01:23PM IST
Mangesh Magar replied:
Dear Mr. Mitra,

Thank you for your patience.

As per one of the terms of this offer, you were required to make payment with any Debit or Credit Card of your choice. This offer was not valid on payment made by Net banking or Cash.

Since you have used Net banking you were not given the benefit of this offer.

For further assistance, please write to us at [protected]@cleartrip.com.

Thank you for choosing Cleartrip.

Regards,

Mangesh
Customer Service Executive
Cleartrip Customer Care
www.cleartrip.com
MAY 11, 2013 | 09:54AM IST
Mangesh Magar replied:
Dear Mr. Mitra,

Thank you for writing to us regarding your issue for trip id [protected].

We understand your concern and apologize for the inconvenience caused to you.

We are presently checking on your case for more details and shall contact you soon.

For further assistance, please write to us at [protected]@cleartrip.com.

Thank you for choosing Cleartrip.

Regards,

Mangesh
Customer Service Executive
Cleartrip Customer Care
www.cleartrip.com
MAY 10, 2013 | 12:04AM IST
Original message
Babi wrote:



Hello,

I had a problem using the coupon code APRSUM13 on the Cleartrip site while booking my Del-Bos-Del roundtrip ticket using my SBI Debit Card. As a result, I did not get the Rs. 2,000 discount that I should have got which would have resulted in my paying Rs, 70,275.

I called up customer support and spoke with Sohil.
He asked me to go ahead and do my booking using Netbanking. He also asked me to send the following information and that if everything was okay, I would get Rs. 2,000 cash back and it would be processed within 24 hours.

I booked my ticket and paid Rs 72,275 for it. The trip ID is [protected] and the PNR number is 59VRFS

He asked me to take screen shots of the screen which showed the discounted fare and the screen which showed the problem with using my debit card for payment. I am attaching a word file with both those screen shots.

Other information I was asked for:
* Name: Amitava Mitra
* Airline name: Lufthansa
* Coupon Code: APRSUM13
* Coupon amount: Rs, 2,000
* Number of passengers: One
* Mode of payment tried for coupon: State Bank of India Debit Card using a valid SecureCode for Mastercard
* Travel details of the ticket I was trying to book:
*


Lufthansa
LH 763
New Delhi → Munich
Wed, 05 Jun 2013 08:50 — 13:25
8h 5m, 0 stops
Lufthansa
LH 115
Munich → Frankfurt
Wed, 05 Jun 2013 15:00 — 16:05
1h 5m, 0 stops
Lufthansa
LH 420
Frankfurt → Boston
Wed, 05 Jun 2013 17:55 — 20:10
8h 15m, 0 stops
Lufthansa
LH 421
Boston → Frankfurt
Sun, 09 Jun 2013 22:05 — 11:25
7h 20m, 0 stops
Lufthansa
LH 760
Frankfurt → New Delhi
Mon, 10 Jun 2013 13:45 — 00:30
7h 15m, 0 stops



Looking forward to getting the Rs 2,000 refund.

Sincerely,

Amitava

I booked one return ticket from bangalore to chandigarh for 29th june using cleartrip.There was an ad coming on the website that if you have an American Express Card,you can redeem the coupon for an instant 1000 Rs cashback.I used that coupon code but after I filled in the card details,it showed an error in the coupon code reading "Sorry,we couldn't apply the coupon code" and booked my ticket at undiscounted price without even prompting to ask me that whether I want to continue with the payment without the coupon code or not.
I called their customer care but the excuse they are givng is that their IT team has told them that no coupon code was used from my side,so they can't give me the cashback. Although,I have the screenshot for the error message that came at the time of booking.Still they are not ready to accept their fault and give me the cashback .

Below attached is the screenshot for the error message.

Hi,
I had booked a ticket for my friend under the Trip ID [protected] and PNR No. XNLZN8 on 9th March, 2013 for travel on 12 April, 2013 which was from Delhi to Milan via Brussels and back. This ticket was booked for a Premium Economy class on Cleartrip for Rs. 81,167/- which was much more expensive than the Economy Class on your website. After I got a PNR Number I checked up the corresponding websites and also called Jet Airways and Brussels Airlines and they said that my Tickets had been booked in ECONOMY Class as THERE IS NO PREMIUM ECONOMY Class on these airlines.
I called up Cleartrip and after talking to Mr. Pritam, got the tickets cancelled and was assured that Cleartrip would talk to the airlines and get me a full refund for my ticket. It has been close to 15 days and I get a standard reply from Cleartrip that they would revert to me within 48 hours. The issue still has not been resolved and the amount of Rs. 81,167 is still with Cleartrip.
This is a clear case of cheating and fraud on the part of Cleartrip as they have sold me tickets for a class that does not exist in the Airlines and I have been overcharged for the same. I am thoroughly disgusted with Cleartrip on their highly unprofessional behaviour in this case. I would not suggest Cleartrip to anybody as the site is clearly cheating people by selling tickets of classes which do not exist and fooling the customers by overcharging for the same.

This is the 2nd time when Cleartrips services and offers have been not any less than cheating. Their website once again hooked me (after many years) with big banners for Valentine's offer. I never got any confirmation on those offers post-booking and now when I enquired, I am being told that it was my responsibility to click on that offer after booking confirmation. Did you advertise or alert me after booking confirmation that thank you for booking and now plz click and avail this offer???? No. I have consistently been with MakeMyTrip for my domestic and international bookings for several years and I now know why they still stand as the preferred travel site and why I should stay away from cleartrip. I am sure MMT might have their own naysayers but atleast in my case Cleartrip has been a consistent let down.

I have booked hotel in Manali via ClearTip.com and my Cleartrip Trip ID: [protected]. I have cancelled this and no refund back from cleartip. This site is not authentic site in India. So i request to all plz book anything very carefully otherwise y will lost your hard money. In india there is no online jurdication which take action to this type of website. I really disappointed. If there is any solution to this problem please help me anyone?

Hi..I did a hotel booking with cleartrip for Kadamkunj Lodge, Bharatpur, and had to cancel it well before my scheduled trip due to some reasons.
Cleartrip is not refunding the money, they say it is non refundable. When i cross checked the voucher invoice, the terms of non refundable is mentioned in a manner so that customers can easily overlook it. It is mentioned in very small fonts, which is difficult to read, and also at the bottom of the receipt/invoice.
This is cheating. If a special terms is there, it should be mentioned in the same font as all other T&Cs, and also placed at an appropriate place in the invoice.
Cleartrip should refund my money because it is illogical that if a service has not been availed, then there cannot be any non refund for the same service being booked.
Please help in getting my refund back asap
Regards
Arjun
[protected]

Trip Id: [protected].

I made a Hotel booking for Srinagar through clear trip portal for 6 nights. I was told that the Hotel has restaurant in there and many other facilities..which were not there at all. When i made booking i was promised that if

"a disparity in the amenities offered at the hotel against what was promised on Cleartrip at the time of your booking has been established, we shall either Shift you to a room that is satisfactory in the same hotel or Offer you accommodation at an alternate hotel of equivalent price and quality as per your original booking or Refund your booking amount to you within 21 working days of such a disparity being explicitly acknowledged by Cleartrip."

I stayed in that horrible hotel for 3 nights and was following up with Clear trip to do needful..

Tired of following up i checked out after three nights and asked cleartrip to look in to mater and refund 3 nights money at least....It took them 2 weeks to let me know that as it was partial stay i can not get any refund...So was i suppose to stay there with no service for 6 nights or should i have not checked in at the first place? I checked in at 9 pm..how am i suppose to check if everything is proper before staying there for a day?

Trip Id -[protected] we 3 couples had booked a decent hotel(Marathoma Retreat) during our vacation to Munnar. But on the day of travel when we called the hotel to our shock found it was never booked. And than started the frantic calls to their Customer support and it took another 8 hours to make an alternative arrangement.Horror story was yet to come as it was a substandard hotel with dirty rooms,toilets,bedsheets,towels, no drinking water. BF was suppossed to be complimentary and was never provided.For everything they had a readymade answer "NO".There was garbage all around the place.The hotel was not even worth 500rs.ClearTrip made our stay and vacation a waste

Sir,
as per your deal for ie9 I had completed the form & sent it to you 4 days ago for the special gift - a flat rs.750 cash back on your next flight booking!.

I have still not received the voucher mentioned.

Pls have it sent to me asap.

Regards,

amit shah
[protected].

[protected]@cleartrip.Com via CMC.Smxemail.Com
dec 21 (2 days ago)

to me
type your response above this line to reply
amit shah
subject: downloadand get rs.750/- Off on your next flight voucher
dec 21, 2012 | 06:53pm ist
mangesh magar replied:
dear mr. Shah,

thank you for writing to us regarding your issue.

We understand your concern and apologize for the inconvenience caused to you.

We request you to please check your spam / Junk folder, if the voucher has been misdirected there. Also, let us know if you have entered the same email ID that you use to log in to your cleartrip account.

For further assistance, please write to us at [protected]@cleartrip.Com.

Thank you for choosing cleartrip.

Regards,

mangesh
customer service executive
cleartrip customer care
www.Cleartrip.Com
dec 21, 2012 | 02:07pm ist
original message
this message was sent to shah.U.[protected]@gmail.Com in reference to case #: 287584.
[[Feb5a2843ed[protected]c43d4185a7ff2d[protected]]]

amit shah
dec 21 (2 days ago)

to customersupport
dear mangesh,

I have checked my spam folder there is no email from about discount coupon.

Pls email me the coupon asap.

Regards,

amit shah
[protected].

On fri, dec 21, 2012 at 6:53 pm, wrote:
type your response above this line to reply
amit shah
subject: downloadand get rs.750/- Off on your next flight voucher
dec 21, 2012 | 06:53pm ist
mangesh magar replied:
dear mr. Shah,

thank you for writing to us regarding your issue.

We understand your concern and apologize for the inconvenience caused to you.

We request you to please check your spam / Junk folder, if the voucher has been misdirected there. Also, let us know if you have entered the same email ID that you use to log in to your cleartrip account.

For further assistance, please write to us at [protected]@cleartrip.Com.

Thank you for choosing cleartrip.

Regards,

mangesh
customer service executive
cleartrip customer care
www.Cleartrip.Com
dec 21, 2012 | 02:07pm ist
original message

amit wrote:

sir,
as per your deal for ie9 I had completed the form & sent it to you 4
days ago for the special gift - a flat rs.750 cash back on your next
flight booking!.

I have still not received the voucher mentioned.

Pls have it sent to me asap.

Regards,

amit shah
[protected].

This message was sent to shah.U.[protected]@gmail.Com in reference to case #: 287584.
[[Feb5a2843ed[protected]c43d4185a7ff2d[protected]]]

amit shah
dec 22 (1 day ago)

to customersupport
dear mangesh,

pls confirm if company is really going to provide discount voucher or was it only a gimmick to attract users.

Awaiting the coupons asap

regard

amit shah
on dec 21, 2012 7:34 pm, "amit shah" wrote:
dear mangesh,

I have checked my spam folder there is no email from about discount coupon.

Pls email me the coupon asap.

Regards,

amit shah
[protected].

On fri, dec 21, 2012 at 6:53 pm, wrote:
type your response above this line to reply
amit shah
subject: downloadand get rs.750/- Off on your next flight voucher
dec 21, 2012 | 06:53pm ist
mangesh magar replied:
dear mr. Shah,

thank you for writing to us regarding your issue.

We understand your concern and apologize for the inconvenience caused to you.

We request you to please check your spam / Junk folder, if the voucher has been misdirected there. Also, let us know if you have entered the same email ID that you use to log in to your cleartrip account.

For further assistance, please write to us at [protected]@cleartrip.Com.

Thank you for choosing cleartrip.

Regards,

mangesh
customer service executive
cleartrip customer care
www.Cleartrip.Com
dec 21, 2012 | 02:07pm ist
original message

amit wrote:

sir,
as per your deal for ie9 I had completed the form & sent it to you 4
days ago for the special gift - a flat rs.750 cash back on your next
flight booking!.

I have still not received the voucher mentioned.

Pls have it sent to me asap.

Regards,

amit shah
[protected].

I have booked a hotel called Ocean park beach resort, Kovalam this is the link for the website http://www.theoceanparkresort.com/facilities.html. Cleartrip.com has endorssed the beach resort with all the facilities mentioned on the website. However the story is completely different, it was our honeymoon trip when me and my husband landed in the hotel we were shocked to see it, but we still holded our breath thinking that may be the room would be better. But to our horror, the room was also horrible, they say it has wifi, it doesnot have, they say it has a mini bar it doesnot have, the tv doesnt work, there is no multicuisnie restaurant, they get the food even the tea u want from some other hotel nearby. I have so much to say that this place becomes less. Please JGJ help me to reimburse my 2 night fare as I checked out in 1 night, although I booked myself for 3 nights. Also, I want compensation from cleartrip.com & the hotel for spoiling our honeymoon trip. Luckily we got a room in a different hotel otherwise we would be in a great fix. And the hotel is not a resort it is a LODGE HOTEL, CLEARTRIP HAS TO GIVE A EXPLANATION FOR ENDORSING THIS AS A RESORT HOTEL, HAS ANYONE FROM CLEARTRIP VISITED THE HOTEL TO EVEN KNOW WHAT FACILITIES THEY ARE OFFERING BEFORE FOOLING THE CUSTOMERS.

this is with reference to the hotel booking that i made online from
cleartrip.com for ginger hotel pondicherry with (TRIP ID[protected]) .
I got the cofirmation email , sms from cleartrip regarding the
room booked in ginger pondicherry. I drove from bangalore to
pondicherry but to my utter dismay what i found that all the rooms in
ginger pondicherry were already full and the hotel staff bluntly said
that they didnot have any record formy bookings..
Ginger hotel people asked me to call cleartrip , and when
i called clear trip people they told sir your room is already booked
then how come ginger hotel cant give you
the room.. After calling them manytimes in the end they told me sorry
and told me that they will refund
the charges. What the hell is this...

If there was no room then why cleartrip allowed me to book this was really
pain. As i wanted to send Clear Trip guys a legal notice .. As there was no
good hotel availabe in pondicherry on that day, unfortunately i had to
drive back to bangalore on the same day. I suffered a lot of pain because of Clear trip guys...
This way i wanted to show Clear Trip a lesson that they should not
repeat such case again
I had sent this many times to clear trip customer care email id, but they never bothered to reply me for the same..
So i want clear trip sue clear trip for the same..

Abhi

Trip I'd:-[protected] Flight no.G8-396 Pnr:-KNYUH2 This tkt was booked in August and cancelled on 1st September via airlines directly I was not aware that I need to separately inform to cleartrip also for the refund so I informed them after 10 days.earlier these ppl were claiming that they are not getting any revert from the airlines so they are not able to process the refund on 8th of October these people have given the same reason on mail to me on the same mail I have mailed to go air with cc to cleartrip to check the status and the revert which I have got from the airlines was With reference to your email, we would like to inform you that as per our record refund Rs 11684/- already processed to invoice dtd 1st Sep 2012... Now after this mail I have written a mail to clear trip again that as per airlien's mail it's already processed frm their end more than a month bak so clear trip has asked me to wait for 8 days which was over on 18th oct till today I havn't received my refund in my account cleartrip has stopped responding on mails and when I m calling on customer care they are either asking me to send the bank statement or wait for another 5 days....plz advice

This is regarding a very bad experience at a hotel booked via Cleartrip.

Had booked livasa Inn hotel, in Karol Bagh, New Delhi for the period of 14th August to 20th August,2012.
Me and my wife reached the hotel at 11pm on 14th August as we were travelling from Bangalore.But the hotel personnel were very rude to me and my wife and at 11pm on 14th August, 2012, they did not let us checkin. Even though i had a valid photo -address id proof but my wife had a Pan Card as photo Id .

Though it is mentioned clearly in the voucher that we can carry Pan card as ID proof we were not allowed to checkin. We were treated very badly, and though being such a regular customer of cleartrip, i can see nothing being done in this regard. No one from the cleartrip customer support has even bothered to reply to my mails.

Since its mentioned in the voucher that we can carry Pan card and we had the same , still were not allowed to checkin then i dont see why i am at fault here, above that i my family had to go through all the embarrassment. After continuously callin Cleartrip customer care for more than a month , only 50% of the amount has been refunded.

As i didnt stay there even for a single night and had to undergo so much harrasment , i want entire amount to be refunded.

Hi

I had booked a ticket with Cleartrip, ID No. [protected] from Delhi to Goa and Return (03 Oct-07 Oct) on 15 September 2012. However, due to some family urgencies, my mother (traveller name Jyoti Bhatia) is unable to travel on the same dates. When I called cleartrip to cancel the booking, your Customer Care Agent Shafique told me that the booking is non-refundable and non-amenable because I had availed of a Rs. 900 discount while making the booking since the airline had instructed them not to refund discounted charges. Upon asking for the refund procedure, he told me to call Spicejet and ask them to cancel the booking, and they would be able to return it back.

When I called Spicejet, they told me that the booking is refundable and that cancellation amount Rs. 950 per side has been deducted and remaining Amount has been refunded to the travel agent Cleartrip. They asked me to instruct cleartrip to refund it to my credit card from which the booking was made. When I called Cleartrip, they told me the same thing as before, they cannot refund the booking even if Spicejet has made the refund because of their policy. Let me clarify that this policy of non-refund and non-amenable is nowhere mentioned on the ticket sent to me by Cleartrip and that this policy is flawed by itself to cheat innocent customers like us.

If you want, you can deduct the Rs. 900 discount you offered us, but keeping Rs. 8000 with yourself that has been refunded by the airline is not fair. I have spoken to the Supervisor also and he has told me that he will get back to me within 24 hours.

Please understand that I have been a regular customer but this is my last transaction with Cleartrip. On the pretext of offering a measly Rs. 200 off, you guys make 200X times profit at the plight of innocent customers. I hope I will not have to take a dire action and that my refund will be duly processed.


Thanks and Regards
Surbhi

I am attaching herewith legal notice issued to the company which is self explanatory:

DEAR SIR,

I AM SENDING HEREWITH LEGAL NOTICE SENT TO CLEARTRIP WHO HAD CHEATED ME IN BOOKING MY TICKET TO TIRUPATHI:

KINDLY INTERVENE AND CMPENSATE ME WITH THE LOSS SUSTAINED BY ME.



Legal Notice


Date:-23/09/2012



The Principal Officer,
Stuart Crighton – Founder and Chief Executive Officer
Cleartrip Travel Services Pvt Ltd
Unit No. 001, DTC Buiding, Sitaram Mills Compound,
MM Joshi Marg, Lower Parel (East)
Mumbai-400011

Dear Sir/Madam,


Ref:- Booking of Airline ticket from Mumbai to Tirupati on 01/10/2012
and Tirupati to Mumbai on 03/10/2012. Trip ID: [protected]

Sub:- Claim for Refund
1) Rs 7574/= for actual extra charged (Actual paid by credit card Rs 20324+Rs250= Rs 20574 less one way ticket booked approx Rs 13000/= balance remain Rs 7574/=)

2) Rs 4000/= extra paid because of Cleartrip site wrong booking for above sector

3) Rs 15000/= for mental harassment.

TOTAL claim Rs 26,574/= (1+2+3) payable with immediate effect


In reference to above I checked Cleartrip site on 22/09/2012 for booking of 2 airlines ticket from Mumbai to Tirupati on 01/10/2012 and return on 03/10/2012 and showing total fare Rs 19566/=. I started procedure to book ticket by credit card and in the mean time I got call from Mr Harpreet from cleartrip portal and asked me to help on line in booking for my tickets for which I was trying through net. I told him that I will book online but he said there is problem in booking of the ticket of above sector and he will do it online without any extra cost to me and therefore I agreed to it.

After that sequence of events happened is as under:-
1) He said instead of Rs 19566/= now I have to pay Rs 20,324/= due to fair change and I agreed to it and I paid whatever he said. Copy of his mail sent to me is attached for your ready reference. I paid the same amount is also attached for your ready reference.

2) After that he said there is further increase in fair and I have to pay Rs 250/= more for which he sent me mail attached which I have paid.

3) After that he said there is again change in fair and I have to pay more Rs 4000/=, in that case I said I don’t want to book ticket now and please refund my entire money with immediate effect. In that case he said he already booked one way ticket from Mumbai to Tirupati and he can not refund my entire money.

4) I spoke to his floor manager and requested that this is very wrong and cheating with genuine customer and then he said we can not do anything now. We are not responsible for this act.

5) I left with no option but have to book return ticket from another source because they were asking more money, at what ever price ticket was available since ticket cost may go up at any price and one way ticket is of no use.

In this procedure I wasted my Half working day and money as well. I called many times and discussed with different-different employee but there was no cooperation received from your side. They said it happens and they are not at responsible for this act. When I asked about refund of excess payment made by me on their request, there was no satisfactory answer was received and said it will refund as per their procedure.

This is illegal act and harassment to genuine customers of India. Nobody can make them fool like you do. You have equal and full responsibility towards this kind of act. This need strict legal action against you as per Indian criminal and Civil act. Being a consumer, we are aware of our consumer rights. All the consequences, cost will be at your account.

In this situation I show cause to 1) principal officer of your portal, 2) Harpreet who cheated me 3) Duty floor Manager and 4) All other employee who are responsible and part of this act,

In view of above, why legal action should not be taken for all the responsible person mentioned above for entire episode and loss of money and mental harassment to the genuine customer?


Your written Reply should reach me within 7 days of receipt of this notice hence legal course of action will be taken in this regard.


Rajesh shah
(Legal and Tax adviser)
Chartered Accountant

Encl:-
1) Copy of 1st mail received from cleartrip for making of payment of Rs 20324/= for entire transaction.
2) Copy of 2nd mail received from cleartrip for making of payment of Rs 250/= for enhance fair.
3) Copy of one way ticket issued.




P.S.-Hard copy will be sent through Registered with A/D through Indian postal authority.


Total pages attached-6 (Six) pages are serially numbered from 1 to 6.

Thanks and Regards,
********************************************************************************...⇄
RAJESH SHAH
Chartered Accountants,

101, Laxmi Plaza, New Link Road,
Andheri (W), Mumbai - 400053.
Tel : 40169971, 26356785
Telefax : 26366651
Email ID : [protected]@gmail.com

Cleartrip.com while offering the EMI scheme for booking International tickets provide 3/6 month option. On selecting the monthly payment for the same the total pending transaction is divided by 3 or 6 respectively and the consumer would hungrily lap up the EMI offer.

But when the transaction happens, the bank separately charges an EMI Conversion fee, which is not mentioned anywhere.

In my scenario, I am ending up paying Rs 1300/- more for taking up the EMI option, which I would not have if I would have know I would be charged extra for a Rs 36000/- transaction . Now I am ending up paying 40% p.a interest without any fault of mine.
This is a major scam and I request you to look into it and save many others who fall for this scam of EMI offers.

The booking site: cleartrip.com
Credit Card : Standard Chartered Bank - VISA

Hi,

On Aug-11, 2012 I had made a transaction to book a hotel for my parents at Mysore. Transaction took place but rooms were not booked. When i called the Clear Trip team, they mentioned that the transaction was failed, and the money will be returned within 4 days.
I have not received my amount of Rs. 5600/- to my account till date (11-Sep-12). There was no response from them. my trip id: [protected].