ClearTrip Customer Care
Cleartrip Pvt. Ltd.
Customer satisfaction rating: 4%
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1823
COMPLAINTS

ClearTrip Customer Care

Cleartrip Pvt. Ltd.

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Address
DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E)
Mumbai
Mumbai City District
Maharashtra
India - 400011

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
503
down
254

Phone:
Phone:
up
275
down
160
up
148
down
152

Additional info
Office
No 34, Ground Floor, Suraj Ganga Soft Park,1st Main Rd, Phase III, J P Nagar, Bangalore, KA 560078, India

Customer satisfaction rating
4%
Complaints
1823
Pending
15
Resolved
60
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

ClearTrip related photos (400)

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ClearTrip Complaints & Reviews

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Cleartrip — deducting money

 Sbhhasis Halder on Oct 5, 2019
My booking id is[protected] this booking was cancelled but they deducting money from my bank how can i get my money back, please give me some assurance, after deducting my money i seen review about this app which is very bad i am very much tensed please don't cheated my money i am not a very rich pearson so please help me to get my money faster......
Complaint comments  Read comments [2]Complaint category Railways

Cleartrip — ticket booking failed

 yuvraj v on Oct 4, 2019
Clear trip doesn't own any of their customer problems, i made a reservation to go goa dated 12th october 2019 using their designated mobile app but to my surprise the amount got deducted but the tickets were not confirmed when i tried calling them for getting the status on the transaction there is no option to speak to anyone, as there is only a standard ivr reply which gives a robotic reply... I understand about the company's capabilities of having ai customer support system but still as a company who is into service industry that to in the travel segment they should by default have an option of...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — ticket cancelled automatically

 Nimit Sheth on Oct 2, 2019
I had return ticket from DXB to Bahrain from 1st October, 2019 to 3rd October, 2019 (Cathay Pacific) .

As per flight Schedule from DXB to Bahrain I was at airport before 2 hour (Around 5:30 AM) from departure. I was in queue and I got an email that "Your ticket has been cancelled".

But I had't cancelled the ticket. I am shocked. I had called cleartrip, They said you had cancelled from your mobile. I have called them 3 times around 5:45 AM. (Almost each call with 35-40 Mins). They were keep me waiting on the phone.

I am not getting proper answer till...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — cancellation of ticket

 Ujjalkumardas on Oct 2, 2019
I have purchased a ticket for travel from kolkata to chennai on 20/08/2019. However, due to unavoidable circumstance i reached airport before the departure of 28 minutes. As a result i did not board in the air. My trip id is[protected]. I try to cancel my ticket from the said date but i could not done the same. Please cancel the ticket and refunded the money.

My email id : [protected]@gmail.com
Mobile no. [protected]...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — payment made to cleartrip through, paytm no, trip id received no way to contact cleartrip without trip id!

 Ruby Singhh on Oct 2, 2019
On 1st october 11:58: 57 through paytm.

Paytm has confirmed that the transaction is successful and have given me bank transaction id [protected] to be given to cleartrip.

Now there is no way to contact cleartip as their automated services do not allow any contact without a trip id.

And paytm cannot do anything about the amount unless cleartrip gives me a letter that the payment was not received....
Complaint comments  Read comments Complaint category Airlines

Cleartrip Pvt. Ltd. — online flight booking through company website

 sanjay_21 on Oct 1, 2019
This is Sanjay Mehta from Mumbai, I have booked ticket from Mumbai-Porbandar, on 23rd Jun through Clear trip website "www.cleartrip.com" . They have received payment of INR 8196/- in their HDFC account but they have never confirmed my tickets or provided me any details related to booking .I have been trying to connect with them on their email IDs and their customer care phone numbers which are all showing as invalid while calling into them . They have not responded my emails also . Pl need your hlep to escalate this ....
Complaint comments  Read comments Complaint category Online Shopping

Cleartrip — amt to be paid still

 YAMINI NAMBIAR on Sep 30, 2019
Clear trip made an error in my ticket — id no.[protected]

Clear trip goofed up …. And they accepted their error...

They asked me to book a new ticket with the airline and agreed to refund the amount.. I agreed and booked a ticket for rs.2222/ — ; now they are dragging this issue... Neither resolving nor refunding the amount.. Please help...
Complaint comments  Read comments [1]Complaint category Airlines

Cleartrip — names I provided are correct ticket from airline names were wrong

 Bino Caesar on Sep 28, 2019
I booked my ticket in cleartrip, i entered all details correctly, when i received my ticket all the spelling were correct, and when i checked my airline ticket mine and my daughter spelling were wrong. On this i spoke to cleartrip customer care from one week, but each day they are saying different answers. Now they are saying i need to cancel my ticket which is non refundable.. And i need to purchase new ticket. If the mistake happen from me i can accept.. This they did mistake and asking me to cancel ticket which is non-refundable.. None of the customer care rep are not known what they are talking....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — non fulfillment of flexifly commitment by cleartrip

 Girishankar Phatak on Sep 26, 2019
Dear sir,

I had booked a ticket from ixu to del by ai for the 4th of oct 2019 and del to ixu on 9th of october by spice jet for 9th of october, clear trip id[protected] under the scheme flexifly.

I had asked for re-scheduling my ai flight from ixu to ndl on 9th of september and paid an amount of 5418=00 as an initial amount out of which partial amount was to be returned back to me after making this change. I was confirmed by the lady that the amount is received and request for change is done and you will get the ticket in few days.

I spoke to the cleartrip...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — my difference in the ticket refund money is not received [Resolved]

 Vinita P on Sep 26, 2019
Hello,
I had booked my international flights through cleartrip. After around 25 days due to a personal problem, i had inquired with them about the refund details. Immediately i got an email stating i will get a refund of rs 32172 if the entire booking is canceled. I canceled my entire booking on the same day. After canceling the tickets i got an email saying i will get a refund of rs 27176 instead of 32172. I have been following up with cleartrip but every time i call them, they reply saying they need 24-48 hours which never ends.

I am attaching all the related emails for...
Complaint comments  Read comments Complaint category Travel & Vacations

Cleartrip — cancellation of air ticket on their own thereby destroying my programme / money

 Vidyalata on Sep 25, 2019
I booked air ticket to travel on 25.09.2019 by indigo flight 6e 3518 from bengaluru to pune. Booking was done on 13.09.2019 and ticket was confirmed.in fact i paid extra amount for window side seat.
But to my surprise i received communication on 25.09.2019 morning 7 am, just few hours left to start, as my ticket was cancelled.
I have neither requested for cancellation nor otp confirmation from my side.
But they are arguing that i requested for cancellation.
In fact due to cancellation from their side my programme disrupted and also caused financial loss to me.
In...
Complaint comments  Read comments [1]Complaint category Airlines

Cleartrip — no refund of ticket cancellation amount

 latha achu on Sep 24, 2019
Trip id[protected]
Trip id[protected]
Name latha mohanan, cancelled two tickets from mumbai to kochi and kochi to mumbai on 21/08/2019. Your customer care executive told me you credited the amount inmy account with
Arn 74332749234923302871444 and 74056639324923311633907. For more than one month i am waiting for the refund. Please do the needful....
Complaint comments  Read comments [1]Complaint category Airlines

Cleartrip — amount deducted from my account without any confirmation of ticket

 Remedios costa on Sep 23, 2019
I have tried to book train ticket from goa to mumbai on 28-08-19. Amount of rs. 529 has been debited but the ticket hasn't booked. I din't receive any email or message neither regarding the ticket details nor the refund. As the ticket hasn't booked, there is no trip id but when i call customer care the very first question is enter your trip id. So i couldn't talk to the customer care. I dint receive any reply for the complaint sent through email also. Such a poor customer service. Would like to know the status and refund. This is the second time i'm submitting my complain to you...
Complaint comments  Read comments Complaint category Railways

Cleartrip — failure to refund amount

 Lalit2207 on Sep 23, 2019
Hi,

I am lalit. My recent trip from imphal to ahmedabad (Trip id:[protected] was booked using the flexifly. I was informed by one of your customer care executives (Mr. Manoj) that my balance will be refunded in 5-7 working days. It has not happened so far and i am quite disappointed with your service.

Till when can i expect the refund.


Lalit rajkumar...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — booking the wrong flight for their profit line

 Sujith Jeeth on Sep 22, 2019
Hi i am sujith booked return flight from gaya to bangalore... I booked the tickets for 5 adults however they reflected 39999 inclusive of taxes. The amount deducted was 46000

Constantly received calls from their company asking to change the payment mode gateway without letting me confirming the ticket..

Finally the payment went through and found that the flight i selected was suppose to depart 9 am

But they sent me an air ticket for 3. 15 pm flight

Inspire of explaining them the situation of travelling with an kidney transplant patient.....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — wrong message and refund reg due your server response

 rajclear on Sep 21, 2019
Ticket booking on 4august 2019 from pune to ahmedabad, message on web shows sorry for the inconvenience, then mail received is enclosed herewith says you are trying to book ticket. This shows ticket not booked.
Refund my amount at the earliest. I communicated to indigo but wrong messages from clear trip create this situation or indigo server is may responsible....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — cleartrip - refund issue facing from 20 days

 Umesh3590 on Sep 20, 2019
Hi

Flight canceled by airindia on 1st september 2019 & they have given endorsement copy for a full refund. But i am followup from last 20 days with cleartrip & not received refund amount. Even cleartrip not replying on mail.

I have shared endorsement copy also photo id proof with a signature but still facing the issue.

Kindly check the below airindia endorsement copy link for full refund.

Link :- https://ibb.co/37dMktW

Clear trip id :[protected]
Air india : ai 443

Passenger details :-
Mr umesh...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — cleartrip not doing the refund, irrespective of the airlines have paid them

 REnfield on Sep 19, 2019
This is in reference with my Doha - Kathmandu return (Trip ID:[protected],
my flight was finally cancelled by the airlines after making several calls on 28th July 2019.
i have been religiously following up but every time the cleartripper says, you will receive a call and instead of that i receive an email which mentions we tried calling you but couldn't get thru it.
I have my cousins who booked the same ticket and which as exactly done the way we did- but they all have received their refund. i called up the Himalayan airlines to confirm and they have confirmed saying my...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — fraud app cleartrip

 Santra Jamo on Sep 18, 2019
I done booking for chennai to surat for 3 adults and one infant..round trip
I'm looking for cancellation
So read the full refund policy everything.
They mentioned 300 per passenger per flight so approximately it's 1800( it's really bad refund deduction)
My total charge of flight is 21300/-
Once cancellation done I received the email stating that " your refund amount 2201/- will be receive in your so and so account"
I was shocked
What a cheating airline ticket booking company
I need my money back...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — money got deducted from account but haven't received confirmation ticket

 Obinam on Sep 18, 2019
On 2 September 2019 around 9 pm while trying online ticket my money 4184 got deducted twice from my account and haven't receive confirmation ticket also, because of not havin trip ID can't reached their customer care also, but somehow complained in their company tweeter ..they said will get the refund (8368)but now its more than 15 days already and no news of refund ....
Complaint comments  Read comments Complaint category Airlines

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