ClearTrip Complaints & Reviews

I have to cancel the flight ticket (Trip ID[protected] from Trivandrum to Ahmedabad on medical grounds. I have suffered leg injury and am unable to proceed for the planned trip. I have submitted all the required medical documents as advised. However I got the reply as refund rejected. If your intention is just to cheat the customers by giving false offers, please stop doing it. During the cancellation your system shows the refund of Rs.1582 but after cancellation the refund received was only Rs 791. This is another step of cheating.
Reason for rejection not shared.
I have already mailed to [protected]@cleartrip.com but no response.

I have booked my flight on 16th july at midnight as i got a call from my family saying my grandfather is very critical and he want to see me for the last time, on 17th morning i saw the cleartrip application it says 12:55 is my flight, due to gurgaon trafic I reached at the airport at around 12:10 and i still have 40 mins in my hand as per the application, but indigo said I’m very late and they can’t help, nobody from the neither helped me with my baggage nor they provided any solution, but I couldn’t find any other way rather booked another flight by giving 3700 more and i came back home, I want either a reshdule this flight or give me half of the refund anyhow.

I cancelled flight ticket in cleartrip for medical reason for my mother and uploaded all the related medical prescriptions, hospital bills, discharge summary, reports, yet they didn't process cancelation on medical grounds, it's purely FRAUD and harassment to passenger who have to cancel flight for genuine medical reason

The cleartrip website gives option of ezcancel which says 90% refund in case of cancelling tickets within 72 hrs of departure.
now if I want to book international ticket also they are showing the option of ezcancel. luckily i checked their t&c before booking and i saw in their t&c they say ezcancel is applicable only to domestic flights. this is clearly a false trap which makes people to choose the ezcancel option in order to save money. but later when we go for refund they deny and say it is applicable only for domestic flights.
if ezcancel is only for domestic flight tickets, then why do they give it as option when booking international tickets.
this is big fraud.

They automatically switched my arrival and destination airports and booked two wrong tickets for us. Not once, but this happened twice. They would not refund the money spent at any cost.
Their customer care team doesn't care about customers, only passing the buck from one scared manager after another. They will not accept their fault lest the company sacks them of their cushy manager jobs.

I had a flight from Bhubaneswar to Mumbai on 26th June 2023 with Trip ID[protected]. But due to medical emergency I had to cancel the flight on 23rd June 2023. On medi-cancellation policy, Cleartrip has to refund the appropriate amount on successful submission of required documents. Upon successful submission of all the required documents on 3rd of July 2023, my refund was approved on status tracking page with mention of crediting the amount within 24 hours. But after some days they deactivated the link and saying that no documents were submitted and also the link can't be reactivated. This may be their technical glitch or they are cheating customers by saying so. Strict action should be taken on him to avoid such cheating on the name of non-submission of valid documents.

I booked a roundtrip flight on GoFirst Airways to Nagpur on January 19, 2023 via Cleartrip for travel on April 23, 2023 (BOM to NAG) returning on April 26, 2023 (NAG to BOM), Cleartrip TRIP ID[protected].

On April 13, 2023 in the evening I received an email from GoFirst informing me that my outbound flight on April 23, 2023 (Bom to NAG) had been cancelled. On April 17, 2023 I phoned Cleartrip and cancelled the flight. At the time of cancellation, I informed the agent that I had closed the bank account that was used to make the payment in March 2023 and requested they share the form to change bank details for my refund.
The agent requested for a bank confirmation of them same. I shared the email from the bank confirming the account closure at least 3 times that morning while on the phone with the agent, who then confirmed he received it. Without reviewing my request, they refunded the money to the account that was closed in March 2023.
On April 26, 2023, Go First informed me that they had delayed my return flight (NAG to BOM) by more than 4 hours. Since this was an inconvenience, they offered me a full refund if I wanted to cancel my flight. I cancelled the flight with GoFirst and phone Cleartrip immediately and cancelled the flight with them. I received a call in the evening on April 26, 2023 from customer service agent Suraj, who spoke with me at length and repeatedly confirmed to me that he had cancelled the flight. Before we ended the call I asked him again to confirm that the flight had been cancelled by ClearTrip and that I will receive a FULL REFUND, he agreed.

Since then, Cleartrip has informed me that the bank closure email is not acceptable, they require a letter issued by the bank on the letterhead and wanted 3 months of bank statement. The bank could not accommodate the request on letterhead but they shared a signed and stamped copy of the contents of the closure of account email. The scanned copy of the letter was shared with Cleartrip along with alternate bank details to issue the refund. Not accepted by Cleartrip, they need a photograph of the letter, which was shared. Not accepted by Cleartrip. Asked for 3 months of bank statement "to make sure payment was not received in customer's account", I informed them again that the bank account was closed in March 2023 and so I could not give a statement from the bank for those dates.
On May 6 I received a phone call from Cleartrip who informed me that the refund has been processed to the original mode of payment and wanted me to confirm. I informed them that the bank account was closed so the refund could not be processed, they refused to accept and sent an RNN telling me to speak to the bank to find the funds and take a cheque from them.
will not confirm if the funds have been credited to their account. Finally, on May 7, when I received another call from Cleartrip customer service telling me that I have not submitted the documents for the refund.
I asked when the total of Rs. 6969 will be refunded, the agent named Sonali informed me that only 1 flight was cancelled, and the return flight from NAG to BOM is still active. I request for the flight to be cancelled.
After the call, I made a post on Social Media and spoke to an agent named Aftab who assured me he would investigate the matter and give me regular updates. I informed him I would complain against the company if my refund was not issued in 1 week, he assured me he would work to close the matter, no updates from him since then.
After many phone calls since May 7, the return flight from Nagpur to Mumbai was finally cancelled.
On June 19, 2023, the bank confirmed they cannot find the refund that Cleartrip claims they sent against the RNN provided. The same was informed to Cleartrip.
On June 24, 2023 a person Sunil, claiming to be a manager confirmed that the total payment of Rs. 6969 will be refunded to me via payment within 8-10 business days.
Since then till today, July 12, 2023, Sunil/ Manager has not returned any of my calls and ALL the agents tell me the refund for BOM to NAG has been processed and NAG to BOM is pending with GoFirst.

Dear sir, i booked the ticket on 20 June 2023 from Hyderabad to Riyadh and received the confirmation from cleartirip and my account has been debited same time.
After 30 mins I received email and SMS that payment unsuccessful and money will be refunded within 8 to 10 days.

Today it completed 13 days but no refund yet.

I am attaching the references.

I am a poor guy, please help me to get refund...

Hi,
The flight for Mumbai to Kochi and back were cancelled, the PNR number was TBFFPG and X9Q94J, This was cancelled purely due to airlines inability to service .
we have received mails from Go Air that they have refunded the amount to clear trip but on calling the call center of Clear trip we have been informed they have not received the amount .

As a customer i dont have any visibility on their internal process, nor having any visibility to the actions taken on ground, its been more than 25 days i have cancelled my trip and yet to get refund .

request your help and support to get the refund

We booked a Yatra Bus trip from kasol to Chandigarh. As we were unable to contact bus driver/conductor on provided contact number, we called clear trip. After taking their time, they cancelled our ticket and said there is bus cancellation. We struggled a lot to find a new bus as we had a working day ahead. Unfortunately, all buses were packed but guess what there was a Yatra Trip Bus but Cleartrip cancelled our ticket may be coz they couldn’t get in touch with them. Horrible experience.

I booked a Ticket from Cleartrip. Travel date 12th May 2023 Airline Go Air, The flight was canceled by the airline, and the Airline has refunded the full amount to the clear trip but they are denying providing the refund. The Airline has provided the Confirmation that the amount has been refunded to the Clear trip on the 5th of may02023 still this people are denying providing the refund.

@Cleartrip
My Trip ID is[protected]. I had done the booking through Go Air under CT Flex program. I had rescheduled my flight from Go Air to Indigo. My refund for cancelation of Go Air is still not been given. Multiple calls made to call centre and all false promises.

Airline cancelled the flight byt cleartrip is charging convenience fees and cancellation charges unnecessarily. Trip ID[protected]

My Trip ID is[protected]. I had done the original booking through Go Air under CT Flex program offered by them. CT Flex gives flexibility to reschedule the flight for one time. I had rescheduled my flight from Go Air to Indigo.

My refund for cancelation of Go Air is still not been given by Cleartrip.

Their Customer Service is pathetic or atrocious. Multiple calls made to their call centre. They don't understand their customer problem neither has any proper answer. Also the responses from their CS is like a black box. They keep making false promises.

Refund still not done or even initiated after 7 days of raising the request.

Don't buy tickets from them. They are fraudsters.

Because of cleartrip I had to book a non AC room with my final 1000 rupees. I have fever and am not well. I am a foreigner and always think the best of Indian people and this country but all I find is unethical people stealing from me every single day. If this complaint is not resolved I am filing a complaint with the court. Cleartrip please note: soon you will pay for everyone you have stolen from. I will file a complaint with the court and everyone who you have scammed will join me. ✊

Ih've booked a hotel at @cleartrip on April 16. Today I arrived at the hotel on time, but the guys at the hotel reception say we have no online reservation.Then I contact Cleartrip customer care. But not connected around waited 2 hours. And my total plan is collapsed @ayyappsraj

I booked a room through Cleartrip. Hotel does not exist. I would like a refund for booking. Booking is still open (I have not cancelled it). I also would like to be reimbursed 380 rupees for Uber cost travelling to and from the fake hotel. I wasted 4-5 hours asking Cleartrip for help and complaint still not resolved. Thanks

Hello,
I have been misguided by cleartrip staff when I had enquired about transit visa information before booking my flight from Hyderabad to Toronto via London and Chicago. The stopover/layover time was not more than 2 hours at both cities(London & Chicago). I called the cleartrip toll-free number to talk to staff and confirm this visa related inquiry. The staff said the transit visa is NOT required for any country if the layover...

Hello Team,

I booked a spice jet flight at 18:30PM on 10th May 2023 from cleartrip.
Trip ID:[protected], PNR: VE3ZYJ.
Received Ticket from Cleartrip at 6:30Pm while SpiceJet sent me mail with flight departure at 11PM.
Now spicejet saying contact to cleartrip for this mismatch as from our side flight was 11PM only.
Taking to clear trip (vaibhav) he told pay additional charge to reschedule your flight from 11PM to any other time.

Now for me I paid extra amount of 1000 to book evening flight.
and received 11PM ticket.
Both the Spicejet and cleartrip is not helping me to solve this issue.
Can you please look into and help me here.

Kind Regards
Sushil Tapariya
Phone number : [protected]

I came to your hotel your management told that their is no vacancies I already booked a room in online my money was deducted (cutted) I want my money back.
My complaints Ticket ID is 42491