ClearTrip Customer Care
Cleartrip Pvt. Ltd.
Customer satisfaction rating: 4%
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1540
COMPLAINTS

ClearTrip Customer Care

Cleartrip Pvt. Ltd.

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Address
DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E)
Mumbai
Mumbai City District
Maharashtra
India - 400011

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
448
down
221

Phone:
Phone:
up
253
down
141
up
128
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132

Additional info
Office
No 34, Ground Floor, Suraj Ganga Soft Park,1st Main Rd, Phase III, J P Nagar, Bangalore, KA 560078, India

Customer satisfaction rating
4%
Complaints
1540
Pending
31
Resolved
44
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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ClearTrip Complaints & Reviews

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Cleartrip — i' m complaint about double detect amount while booking a ticket

 majidlatif on May 7, 2019
Dear sir,
The two way tickets booked on 06 may 2019 around 10:30 pm for date of journey 31 may, 2019 by pia from dubai to islamabad and return date july 15, 2019 from islamabad to dubai for cost me aed. 1991/-. I made the payment through emirates nbd atm debit card no...0194.

However while the card payment was in progress shows two payments of aed. 1991/- is deducted form my account instead of one (Aed /-3982). It really worries me for no fault of mine why two payments are deducted. The details of the booking is given below :
The transaction id is :[protected], pnr...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — in order to reschedule flight i am charged more than double amount

 rkdhiman on May 6, 2019
On 04/05/19 by mistake i booked a spicejet flight for 06/05/19 instead of 05/05/19 with timing 11:50 am to 12:50 pm from srinagar to jammu with amount rs. 3174. Which was needed to rescheduled. Firstly i contacted clear trip customer care but they advice me to pay the booking amount of current flight rates of dated 05/05/19. This kind of response from clear trip customer care service causes more inconvenience to me. When i reschedule the same flight to 05/05/19 by paying additional amount of rs 3462. The booking was confirmed for 08/05/19 instead of 05/05/19. Again i contacted customer care and...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — payment deducted from account but no flight confirmation received.

 Dickson Heric on May 6, 2019
Sir, i tried to book an air ticket on 05/05/19 in air india express - muscat to trivandrum on 31/05/19, the amount was deducted from my account but didn't get any confirmation mail from cleartrip. I have received the below sms after the purchase on 05/5/2019 at 16.24 pm (Oman time).

Your debit card no xx2142 has been used at cleartrip mea fz llc for omr 184 on 05/05/2019.

Now i am unable to contact cleartrip as i don't have any trip id.

Please kindly look into this matter. Air india express has confirmed that no ticket has issued to me.

So...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — not booking of air ticket

 [email protected] on May 5, 2019
Sir, i tried to book an air ticket on 05/05/19 in air india flight for 09/05/19, after all the process amount got deducted from my account but not got any confirmation from cleartrip. I got an sms from bank as purcshown below:
Dear customer, purchase of inr 4, 095.00 has been made on debit card linked to acct xx7757 on 05/05/19. Info: vin*cleartrip
Now i am unable to contact cleartrip as i don't have any trip id.
Please kindly look into this matter. Further, i confirmed from air india customer care about booking of ticket. They said that ticket has not been booked.
Sir...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — money deducted but not got ticket

 Shilpa Vasudevaiah on May 3, 2019
I had tried to booka ticket from hyderbad to bangalore on 4th may 2019 at 735 am flight through cleartrip. Amount got deducted but i didnt get flight ticket nor trip id. Details of transaction is as below.

Dear pranesha n,

You have successfully transacted on your happay card xxxx4743 linked to mobile number [protected]. Following are the details

Transaction id:

Hpvct2019521138164397112415hp

Transaction date:
[protected]:08:12

Amount:
Rs. 3752.0

Merchant:
Cleartrip tpsl...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — no communication wrt failed payment

 nirupamaraghavan on May 3, 2019
I attempted to purchase a ticket from maa to hyb for 13th may and did purchase for inr 2, 433.00 using your debit card linked to icici bank account xx7228 on 03-may-19. Info: min*cleartrip t.
Money got debited from my icici account but did not receive ticket as a dialogue box mentioned-'failed transaction'.
There is no communication from clear trip regarding this. There is no proper customer care helpline where failed transaction can be reported. Without transaction id, you cannot do any complaint in this company. When the complaint is that "ticket not received", how can we share...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — payment being debited from account but no flight confirmation received

 NishthaTal on May 3, 2019
Hello i have just booked a tkt for my mother from. Bhopal to hyderabad and return and funds got debited from my account but no confirmation received.
My i'd is [email protected]
Please chk
Acct xx7347 debited with inr 6, 214.00 on 03-may-19. Info: bil*onl*00169.
The funds would have reached you, please generate the pnr and send me the ticket.
Or refund my money back in my account....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — money not refunded for airline booking

 Mohammad Hasib on May 2, 2019
I had booked a two-way ticket from bhubaneswar to mumbai on 17th april 2019 and at the time of payment although the said amount had deducted from my bank account but the booking was not successful. Then i contacted customer care and got to know the amount will be refunded within 4/5 working days.

After that i have been in touch with costumer care of clear trip many a times but all the time, they replied like the amount has been initiated for payment and till now not get it. When i asked after the time period of refund they said to submit my bank statement for the period and in turn...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — cancelled ticket refund not received trip id : 190220917402

 Janisaheb Shaik on Apr 30, 2019
I booked a ticket for my travel dubai → amsterdam (Sun, 17 mar 2019) on 20 feb and i cancelled the ticket due to my trip cancellation. I submitted request for refund after cancellation. I contacted cleartrip through their website chart, but there is no refund or no response from clear trip till date.
When i try to initiate a chat with cleartrip, chat response says they are busy, can't be reached.

They send lot of promotional mails but they dont' respond to the refund whihc is due

Jani saheb shaik
+[protected]...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — money not refunded from clear trip

 Anandha Lakshmi on Apr 30, 2019
I had booked 2 round about tickets from chennai to Kathmandu through cleartrip in jet airways for the dates 28/3/2019 chennai to Kathmandu
31/3/2019 Kathmandu to chennai.
they said the tickets are cancelled from the jet airways side.
And informed me that my money will be refunded fully.
They did give me a last date by which the refund would be done, that was 24/4/2019. But till date there is no refund from thir side and they are not providing any gaureente whether the refund would be done.

This is very bad and I feel that Ihave been cheated by these...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — cancellation of air ticket without request

 tmdeleep on Apr 29, 2019
I have booked air ticket on 28th february 2019 for travelling by indigo flight from trivandrum to new delhi for 24th april 2019 and return ticket for 29th april 2019 for me, my spouse & son. A payment of rs. 33, 768/- was made for the same. The trip id was[protected]. Subsequently, on 13th march 2019, i have cancelled tickets of trivandrum-new delhi sector for my spouse & son and all the return tickets retaining my ticket (Total 5 tickets cancelled). The refund also has been processed and i got the refund amount on 20th march 2019 as per your calculation sheet which is calculated for 5 tickets...
Complaint comments  Read comments [1]Complaint category Airlines

Cleartrip — refund money against cancellation

 gouriprabha on Apr 29, 2019
Sir,

On 19th april i have booked one compliant regarding non deposit of refund amount against cancelled flight ticket from bhubaneswar to trivandrum bearing the pnr no mj56vn of indigo flight scheduled to departure on 6th january at 8.35 a. M from bhubaneswar biju pattnaik international airpor. Plz. Check the status and do the needful for refund of the same to my account....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — delayed refund status

 Veleni d'silva on Apr 29, 2019
I am writing with reference to my trip id[protected], i tried to transact the amount for the payment of my return trip, i did not receive my tickets however the payment is debited from my account. The transaction was done on the 06th of april 2019 and today is the 29th of april 2019 and yet i have not received my refund of rs. 23939/-, i had made several follow-ups and each time i was informed that the refund is in process, i want my payment asap as this is the heights of my tolerance limit....
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip.com — false ticket information on email and phone for international flight

 Kinjal Bagadia on Apr 28, 2019
Cleartrip issues us a ticket and and confirmed us that we can fly but when we went to airport, airlines didnt allow us to board the flight. The reason mentioned my airline was that cleartrip has not re-issued the tickets and hence they cant allow us to board the flight. We called cleartrip executives and they informed us that it was their mistake and now they cannot do anything else as their seniors will be available only after the weekend. We waited at the airport for 18 hrs but noone from cleartrip helped us. All fake commitments, fake promises, fake tickets and fake people. More than 30 hrs we...
Complaint comments  Read comments Complaint category Travel & Vacations

Cleartrip — booking amendment support not provided even after 4 calls in 2 days

 cabhavin on Apr 27, 2019
Hi

I am bhavin raithatha having booking ref no.[protected] for international flight travel. I called 4 times for rescheduling return trip mum - dxb from 19th may to 11th may or 10th may. On calls i was told that i will be called back, they can see seats available but not fare and hence they cant amend. Every time i was promised call back in 2 hours and did not receive a single call back in 2 days. Since tickets on other portals were getting sold out i had no option than to book fresh ticket myself for required date. This cleartrip's failure to provide timely service costed me excess...
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — ticket name correction

 manafthonikkara on Apr 25, 2019
My name is abdul manaf thonikkara, i am regularity using clear trip to issue ticket, my this week incident really fed up with you,
I issued one ticket from varanasi to dammam through air india on behalf of my sponsor her name is ms. Reem for her newly recruited driver.

Unfortunately she added his place of birth along with his name, and chased three days for a change, ai told to us that can possible through clear trip, clear told to us let us try,, wait... Wait... Two days gone and finally told us not possible and this will force to us to cancel the ticket and not show...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — didn't get the refund yet!

 Shatabdi Das on Apr 25, 2019
Hi! Being international customer and hoping this cleartrip as a trustworthy organization, two tickets were booked from mumbai to delhi for 15april, trip id:[protected] in the names of ms tabia binta farazi and mr khandaker mushfiqur rahman and trip id:[protected] in the names of mr nazmus sakib and ms fariza rahman. But the saddest part was without any notification, the cleartrip cancelled the tickets right after confirming and for trip id:[protected], the refund was immediately with the same amount done whereas for the trip id:[protected], only rs. 2000/- was refunded. The question is why...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — refund of my cancelled air ticket of vistara airline

 RajbirS40085220 on Apr 24, 2019
Cleartrip id:[protected]
Flight uk930
Cancelled by airline citing maintainance reason.
You are citing so many reasons to not refund my full booking amount like airline has not intimated to you about that cancellation. You can verify it from them. If the refund is not processed in next 2-3 days, i will be compelled by you to move consumer forum....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — flight cancelled without permission, no refund

 Najmul1501 on Apr 23, 2019
My flight ticket from Guwahati to Ahmedabad on 5 April 2019 was cancelled without my permission or intimation. I had to by new ticket of double the earlier amount.
I did not get the refund of the cancelled tickets till date.
On the date of journey, your customer service not available for help.
The ticket details are as under -
Trip ID :[protected]
Baggage info – Check-in: 15 KG, Cabin: 7 KG
Baggage info – Check-in: 15 KG, Cabin: 7 KG
Guwahati to Ahmedabad Fri, 05 Apr 2019
IndiGo
6E 885
GAU 08:00 10:55 DEL
Fri, 05...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — cancellation charges wrongly informed

 pawanjaipur on Apr 23, 2019
This is regarding cancellation of Mr Pawan Bhatia with the Trip ID[protected] .

I ( Pawan Bhatia ) called on 23rd April and spoke with Vivek and ask my cancellation charges and he informed that I will get refund of 4153 .

But I received only 2653 as refund amount.

I cancelled my ticket after listening the refund amount or else I would have cancel the same on the last day too.

After receiving 2653, I again spoke with another customer care executive and he told I received correct amount only .

4153 was wrongly stated by Mr...
Complaint comments  Read comments Complaint category Airlines

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