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ClearTrip Complaints & Reviews

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Last updated Jul 18, 2024
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ClearTrip reviews & complaints page 3

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T
Tazeen mehmood
Mar 29, 2023
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Full refund not initiated

Address: Mumbai

My flight was canceled by the airline and they are giving full refund for the same. However, cleartrip is still charging half of the booking amount as airline cancellation fee, which is totally unfair and unlawful. I tried to call them and they said that I would get a call back from their side within two hours, it's been more than 12 hours now, I haven't received a call. How can they charge in the name of the airline if the airline processed...
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R
rajnimoona
from Gandhinagar, Gujarat
Mar 28, 2023
Apr 3, 2023
This thread was updated on Apr 3, 2023
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Ticket not booked and money not refunded

I booked a ticket on 27th April 2023 from New Del to AMD for the 11th of April 2023. The amount got deducted from my account. But the email I got says
Hi Rajni,
We are writing to let you know that the payment for the trip below was unsuccessful as we didn't get a confirmation from your bank.
If your account was charged, it has been automatically refunded. Please note that it may take 8-10 working days for the amount...
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A
atjhamit
Mar 23, 2023
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Delete my ClearTrip account

Hi,

I would like to help me delete my cleartrip account ASAP. Want it deleted for privacy.

email : [protected]@gmail.com...
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Address: Gurugram, Haryana, India

I had to cancel a BA ticket last year in Jan with covid case rise and local govt regulations for health care workers (spouseworks in healthcare) and 4 year old child travelling with me.
Now when I try to rebook price is 1 lakh more for penalty charge it seems.
Why is penalty fees for an existing customer to rebook a ticke due to covid which is not in my control .
When I call there is never a supervisor in the team and...
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D
deshenvy
from Delhi, Delhi
Feb 19, 2023
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Accidental double payment from ICICI not refunded by ClearTril

Address: [email protected]

Refer Complaint No 16373639 dated 16 Feb 2023 registered on ClearTrip customer helpline ([protected]) about flight ticket booking amount debited twice (Rs 23348/-) on 30 Jan 2023.

On 30 Jan, I made a flight booking on ClearTrip website (Trip ID [protected]).

By some error, the amount (Rs 23348/-) has got debited twice from my ICICI credit card account. Hence, the amount (Rs 23348/-) has been paid TWICE to ClearTrip.br...
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R
rewinsraj
from Bengaluru, Karnataka
Feb 15, 2023
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Cleartrip's system glitch cost my daughter's holiday and my money

Beware! Cleartrip's system glitch costed me 10K and my daughter's much-anticipated holiday.
I had booked Ahmedabad-Chennai return tickets for my daughter through cleartrip app on 13th February 2023. The app has a feature, wherein you can select from the saved passenger list. I opted for my daughter's name from the list and booked the ticket paying about INR10K.
To my dismay, the tickets were issued in my name and not my daughter's!...
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J
Jalpan Trivedi
Feb 13, 2023
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PNR is not generated

Booked My flight ticket but it is showing Awaiting PNR for a long time now...
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S
Sumitsharma999pkl
from Mumbai, Maharashtra
Feb 13, 2023
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Not providing GST invoice

Booking Date 21 Dec, 2022
Travel Date 07 Feb, 2023
Trip ID [protected]
Booked by [protected]
PNR F4SV4F

not providing GST invoice pls help me...
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M
MITHILESH NAVANDAR
from Mumbai, Maharashtra
Feb 6, 2023
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Refund due to mistake in Surname for international trip

Address: JALSA BUGLOW 5/9 CHANDRAVIJAY, HOUSING SOCIETY CITY

Its mistake from your side that you have not fwd my Surname to Airline. Airport authority didn't allow me the boarding pass. I called your customer care 4 times but they didn't helped me.
At last i have buy new tickets onwards n return both it cost me 26, 312 i have paid that amount by my credit card.

It took almost 3 hrs of harassment.

Kindly refund my money in full
That is 44, 935 to my credit...
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M
Mohammed Shafiuddin
Feb 4, 2023
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Refund is not done to shafiuddin

Dear Sir
Trip ID[protected] is I wrote several times for my refund but no response. Kindly make my refund as soon as possible. My email id is [protected]@gmail.com...
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A
aniket.pinku
from Gurgaon, Haryana
Jan 30, 2023
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Issue with Booked hotel

Hi Team,

this is to inform i have booked two rooms in hotel Radha Nikunj (Partner Trip ID[protected] at Prem Mandir for my family.

However one of the room was far away (End of the corridor)..so i informed hotel reception that either change the room or cancel the room as that is of no use for us. Their behavior were very rude..

As advised by hotel staff i called cleartrip customer care and...
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M
Masood.dxb
Jan 29, 2023
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Trip ID 230127715580 Regarding baggage allowance

Dear Sir
I would like to inform you I am a regular customer of Cleartrip, I always books different airlines tickets through cleartrip for me, my friends and colleagues for different countries, you can check the booking deals in my profile.

Subject trip ID is for myself but regretfully informing you I have got only 15 kg luggage whereas all other Agencies like makemytrip almosafer booking.com etc giving 30 kg in cheaper...
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Hello

Can you please check the issue. I have booked ticket but the status shows that Awaiting PNR.

Trip ID:[protected]

Thanks
Ravi...
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K
Kifayath11
Jan 19, 2023
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Awaiting PNR

Booked the flight ticket from Jeddah to Kochi on cleartrip on Jan 18 and received the confirmation after the payment but still haven't received the PNR from them.
No response when trying to check with them and the booking status shows always waiting for PNR.
Please help to resolve it.
Below are the flight and trip details.
Trip ID[protected]
Airline - Jazeera Airways
Email : [protected]@gmail.com...
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R
rilson16
Jan 19, 2023
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Cleartrip trip I'd / pnr not generated

I bought a ticket from damam to katmandu, the amount was deducted, but after 2 days still showing prr not generated with an estimated time of one day, please help me solved this problem. trip id =[protected]gelu...
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R
Rupalsoni
from Bhopal, Madhya Pradesh
Jan 15, 2023
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Flight tickets refund

I booked flight tickets from Bhopal to Rajkot for 27th February 2023 due to my son's medical conditions I had to cancel the tickets I did it much in advance i.e on 15th January still out of Rs 13595t they refunded only Rs 2420. I even asked for rescheduling but they straight away turned down my request. I am very disappointed with clear trip and will never book anything with this website nor will recommend to any of my knowns...
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S
Subhasis Dhar
from Mumbai, Maharashtra
Jan 12, 2023
Jan 24, 2023
This thread was updated on Jan 24, 2023
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Payment completed but ticket is not booked

Website: cleartrip.com

I've tried to book air ticket through Clear trip. After completing the payment procedure the don't book the ticket they are still showing onr status is awaiting, it's been kore than 18 hours, they are not even responding ....
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C
conuuzzmer
Jan 9, 2023
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Refund of Amended amount

I booked a flight (Air India) from New Delhi to Bangalore with CT Flex for 6th Jan and then rescheduled it to 20th Jan.

I have been to and fro with customer care for 2 days on multiple calls. On one call after talking to multiple departments, they told me that my amendment fee will soon be refunded (amount: 3450) as per CT flex plans but the next day I again received calls telling me Amendment charges will not be refunded...
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Address: Gurugram

My date of Travel was on 30th Nov from Del to Bali due to misguided information provided on Visa guidelines I had to cancel my ticket which was also not conveyed at the time of booking.
Secondly after cancellation Vietjet airlines full amount Credit Shell to be utilized in the next booking (visited Vietjet office 5 times) to get the confirmation on the same . Airlines has already provided Credit Shell . Its now 45 days I must have...
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M
MohitArora710
from Bhawanigarh, Punjab
Jan 3, 2023
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Incorrect refund processed

Address: Mumbai

It is such a bad experience with the cleartrip to cancel one booking id[protected]. I raised a request to cancel this booking on 23rd December as i was not able to cancel through app because of some error. It was told me to it would take 24-48 hours however i didn't get any update from them. Even customer executive kept my call on hold for 15mins and didn't respond.

Finally i had to use twitter platform and even...
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