ClearTrip Customer Care
Cleartrip Pvt. Ltd.
Customer satisfaction rating: 4%
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1816
COMPLAINTS

ClearTrip Customer Care

Cleartrip Pvt. Ltd.

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Address
DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E)
Mumbai
Mumbai City District
Maharashtra
India - 400011

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
503
down
254

Phone:
Phone:
up
275
down
160
up
148
down
152

Additional info
Office
No 34, Ground Floor, Suraj Ganga Soft Park,1st Main Rd, Phase III, J P Nagar, Bangalore, KA 560078, India

Customer satisfaction rating
4%
Complaints
1816
Pending
16
Resolved
59
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

ClearTrip related photos (399)

ClearTrip Complaints & Reviews

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Cleartrip — request for refund of money of a transaction.

 varshaninu on Aug 30, 2019
I had booked ticket for indigo flight through cleartrip platform on 5th july, 2019. On first attempt i could not book ticket, but money got deducted from my sbi account. On second attempt i could book my ticket.

The two transactions nos. Are-
1) gagndotu6 for rs.28, 328.00
2) gagndsmm8 for rs.28, 628.00

State bank of india has confirmed that the two transactions have been successful to the merchant (I. E. Cleartrip). The communication received from sbi is attached herewith for reference.

In view of above, i would like to request you to...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — delay of refund

 Isabel Magbanua on Aug 28, 2019
I complain against cleartrip.com for not releasing my refund for 5 months now after they cancelled my flight. March 02, 2019, i booked a flight thru their website cleatrip.com, at the same time my booking was confirmed with the clear trip id number[protected] dubai to bangkok return, from june 7-18, 2019 for the amount one thousand seven hundred eighty dirhams (Aed 1, 780). April 18, 2019, i received an email from clear trip that my flight was cancelled by the airlines (Jet airways). At the same day, april 18, 2019, cleartrip emailed me again that the refund will be processed in 27 days. I followed...
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — not received my trip id and booking

 Pankaj Budakoti on Aug 28, 2019
I team,
I have booked a flight ticket on 28/08/19 at 1.20pm. But i have not received any trip id and booking confirmation email from clear trip. Payment are done.
As suggested by support team, there are some technical issue on system. They also suggest that i will get the mail today. I have not received anything for the same.
I am requesting to you, please check and confirm that my booking is done or not.
Detail here booked person name.
Pooja dangwal
Ajay dangwal
Murari lal dangwal
Ganeshi dangwal...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — faulty website, false promises, no way to contact company

 snimma on Aug 27, 2019
I booked flight tickets on cleartrip, choosing the flexify option while booking that would allow me to modify my itinerary at a later time with no additional charge.

Now, when i am trying to modify my itinerary, the website is broken and is erroring out when i try to select alternate dates to choose flights on.

Furthermore, there is no way to reach any cleartrip representative to clear this issue whether by phone or by email address.

Customers are left with no other option than to cancel their flight booking as cleartrip has clearly stolen the money...
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — delay in process of refund for flight cancelled by airline

 jainash on Aug 27, 2019
We had bought 8 tickets for Alliance Air 9I 9624 for 30th july Diu to Mumbai from cleartrip online . The flight was cancelled by airline due to bad weather.
The airline has given certificate for full refund with all pnr endorsed .

Since 4th august we are claiming cleartrip for full refund and send airline papers as demanded multiple times, but still not received refund for single trip.

whenever we called the executive tells that refund was processed for few pnr's and others are under process, the first refund processed by cleartrip was on 17/08/19 for trip id...
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — reminder_ complaint- refund for flight ticket from hyderabad to bangalore 17th july 2019- go-air pnr-ze1p7h

 S Babu Vajjala on Aug 27, 2019
On 17th july 2019, i tried to book a flight ticket for my parents on go air thru clear trip. After keying in the details and payment details (Bank transfer), there was an error message telling the transaction could not go thru and that clear trip will contact within 4 hours time. Since our travel requirement was same day (Within 5 hours), i made alternate arrangements and booked the ticket separately. I received a mail from clear trip alerts that the booking is pending and details saved for me to complete the same. Since i already made alternate arrangements i did not book again. When i tried to...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — refund delayed - no updates.

 sarya72 on Aug 27, 2019
Trip id :[protected]Hyderabad to cochin)
Cleartrip owes me a refund of inr 20, 000+ due to flight cancellation and overpayment at the time of booking my airline tickets. I have been following up with their customer support for the last 3 weeks called them close to 6 times. So far no refund has been made to my credit card account and i do not get a clear answer from the customer support....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — failing to provide refund

 Saira Cherian on Aug 26, 2019
I cancelled my ticket after getting a confirmation from cleartrip sayin that I will get full refund for my ticket. Over multiple calls and emails this has been confirmed . Now they have stopped responding to my Emails and calls and is saying that I that it is zero refund .
I have made international calls to the customer care and been put on hold multiple times yet no progress on this ....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — refunding of money which got deducted

 Hisham Khalid on Aug 22, 2019
I have tried to book flight ticket on 11Aug 2019 from Banglore to Manama on 24 Aug, but the booking got failed and my money got deducted from the bank, when I contacted the customer care they told it will be refunded back within 3 to 4 working days and it has been 11days since this happened and now I can't contact the customer service as I Don have the order id because its not showing it...
Complaint comments  Read comments Complaint category Banks

Cleartrip — refund not processed for 5 months

 Rahul239 on Aug 21, 2019
Hi,

I had purchased a return ticket on 10apr19 to baku through cleartrip which was cancelled by the azberbaijan airlines. The cleartrip id[protected]. Two of my other friends booked the flight at the same time for same date as we were traveling together, where they have got the refund a month back for my refund hasn’t been processed. I have called cleartrip so many times and they don’t have any answer to the delay of 5+ months on processing the refund.

Need your help in getting this processed without any further delay....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — refund not issued

 Amer5151 on Aug 21, 2019
Dear team,
I have purchased a ticket on cleartrip on march/2019 and canceld it as per rules and regulations, and up to date no refund issued to me as they keep on saying that no refund is issued from the airlines (Etihad) i have contacted the airlines and confirmed that cleartrip got the full refund. (All supporting documents are available upon request)

Need your advice sir,...
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — flight tickets and payments of discount which was shown

 phetlaom on Aug 21, 2019
Good day

My below complain is not resolved by cleartrip, i've been calling them for several days and they keep on saying they will call back.

I'm really frustrated by using this website, i'm regretting.

I hope they will resolved this. 

I've both a ticket for johannesburg to tel aviv israel and from israel to dubai and dubai to johannesburg (Ticket for johannesburg multi-city return flight — trip id.
The clear trip website showed me that i have a discount of r5000 (South african currency)

The ticket was r19, 410...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — refunding money

 hemanta1 on Aug 20, 2019
On 18/07/2019 i canceled my flight ticket (Pnr no h5tqwy), booked through clear trip
Regarding the refund of the money spice jet informed me that they have already credited the amount to the agent account but yet my money is not returned to me.

Regarding the refunding money, i tried to contact clear trip but but i did not get any positive response.

I never expect such type of behavior from clear trip team.

I would be grateful if you look at the matter and help me to get an idea about the status of the refunding money or could you please let me...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — my trip from hyderabad from bangalore was charged but no ticket was booked

 reshmasultanashaik on Aug 18, 2019
I have booked a flight ticket from hyderabad to bengaluru for 19.08.2019, on 30.07.2019. An amount of rs 2630 was deducted but no booking was made, no refund has been received so far, which is extremely ridiculous and outrageous. I was to attend an important meeting at nimhans. Shall file a consumer care complaint against cleartrip and would strictly prohibit my family and friends from using this worthless app which has no way to reach out, i am at tremendous loss...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — refund and money return

 amrx2 on Aug 18, 2019
I got airline ticket throw clear trip and it is been canceled on january by airline and clear trip agent promised to return the refund with in (24 hr) every time i contact them as of know it is been 7 month with out any feed back
I called costumer service more than 13 times with out solving my issue or feedback about the refund
I tried to communicate and contact the cleartrip directly and costumer service refused to provide the address and direct contact
All the documents are available upon request...
Complaint comments  Read comments Complaint category Airlines

Cleartrip.com — no meal supplied by the airlines (goair) since cleartrip didn't updated it against pnr in spite of paying money earlier.

 [email protected] on Aug 17, 2019
I returned from port blair to kolkata on 15.08.2019 by goair for which i purchased the ticket from clertrip much before. 1 premium non veg meal and 2 smart snack non veg were also purchased while booking the ticket. My clertrip id was[protected] and my airline pnr was m69lmp. But no food was served to me and my family from goair. While i asked the reason behind it, they say no food was enlisted against my pnr. They also show me the name list for the food items against the passenger; and my name or anybody of my family's name was there. How ridiculous was this. I have never felt so ashamed in front...
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — user account deletion [Resolved]

 drr16 on Aug 15, 2019
Since 2 Years have requested to delete account but no reply and even filed police complaint

cleartrip — crap

The most pathetic online booking and the ### brand and the worst cuatomee care and crapiest ahopping plce on planet earth Worst experience tortorous experience and egoist and crap people bakwaas ### nevwe buy anything in thia ahit place and dont wvwn go near this ahit tata brand or store ### ### ### ### baatards ### ### ### baatards baatards ### baatards ### ### ### ### ### ###...
Complaint comments  Read comments Complaint category Online Shopping

Cleartrip — double amount deducting request on my credit card

 Rihleknoy on Aug 14, 2019
My name is rina noya
My trip id is[protected]
Purchased one way train ticket from bsb to ndls for 2 persons on 9th august 2019

I checked credit card balance and i found that double amount of money was deducted from it. The first one was 3247 rupees which is the correct price to my booking.
The other was charged 3227 rupees which i have no idea what that was charged for.
I am not willing to cancel my booking, so could you please fix that and give me a refund on the other payment?
Or i can even contact my credit card company if needed, and that...
Complaint comments  Read comments Complaint category Credit Cards

Cleartrip — amount debited - ticket booking confirmation received but actually ticket wasn't issued

 Nishac on Aug 13, 2019
Air ticket was booked from cleartrip via trip id[protected] from ahmedabad to pune for travel dated 12th august with goair as the flight provider. The amount of inr 7214 was debited right away from the account and booking confirmation received. However, on the date of journey (12 august) when i checked the flight status it was revealed by support staff that the ticket was not confirmed due to some internal technical glitch. The staff provided no support in getting this ticket confirmed and instead asked me to book afresh. I haven't received the refund for the original ticket and had to book new...
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — ticket amendment

 H Bagla on Aug 13, 2019
13th August 2019

To,
Manager Customer Care Complaint
Cleartrip Pvt. Ltd.
DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E)
Mumbai
Mumbai City District
Maharashtra
India – 400011

SUB: Clear Trip Id:[protected]
Dear Sir,
With reference to the above Trip ID I have booked the tickets under Flexifly. On 1st of August I called Customer Care and asked for amendment in my travel dates and time. The lady who has talking with me was not able to understand Flexifly scheme, any how...
Complaint comments  Read comments Complaint category Travel Agents

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