ClearTrip Complaints & Reviews

I booked a ticket on 27th April 2023 from New Del to AMD for the 11th of April 2023. The amount got deducted from my account. But the email I got says
Hi Rajni,
We are writing to let you know that the payment for the trip below was unsuccessful as we didn't get a confirmation from your bank.
If your account was charged, it has been automatically refunded. Please note that it may take 8-10 working days for the amount to reflect in your account. Some public sector banks may take longer than this to credit the refund.
Your Credit Card transaction failed while attempting to process a purchase of:
Details of your booking
Trip ID [protected]
Booking summary

New Delhi → Ahmedabad

11 Apr, 1 travellers
Booking amount

Rs. 2, 964

Rs. 2, 964 by Credit Card
In case your account was charged, Track your refund status here: https://cleartrip.app.link/e/qkWUs5RSvyb

I tried going to the link to see my refund status but it says trip Id not valid.
ClearTrip is simple stealing our money.

Hi,

I would like to help me delete my cleartrip account ASAP. Want it deleted for privacy.

email : [protected]@gmail.com

I had to cancel a BA ticket last year in Jan with covid case rise and local govt regulations for health care workers (spouseworks in healthcare) and 4 year old child travelling with me.
Now when I try to rebook price is 1 lakh more for penalty charge it seems.
Why is penalty fees for an existing customer to rebook a ticke due to covid which is not in my control .
When I call there is never a supervisor in the team and they say they will call me back but no reply every 2 days I am calling back on ISD charges .
Any help is appreciated.

Refer Complaint No 16373639 dated 16 Feb 2023 registered on ClearTrip customer helpline ([protected]) about flight ticket booking amount debited twice (Rs 23348/-) on 30 Jan 2023.

On 30 Jan, I made a flight booking on ClearTrip website (Trip ID [protected]).

By some error, the amount (Rs 23348/-) has got debited twice from my ICICI credit card account. Hence, the amount (Rs 23348/-) has been paid TWICE to ClearTrip.

I was hoping they will realise this and refund the extra amount (Rs 23348/-) back into my credit card account. But it has not happened yet.

I request ClearTrip to kindly refund the amount paid extra (Rs 23348/-) for my booking, and credit it back to my ICICI credit card account.

Beware! Cleartrip's system glitch costed me 10K and my daughter's much-anticipated holiday.
I had booked Ahmedabad-Chennai return tickets for my daughter through cleartrip app on 13th February 2023. The app has a feature, wherein you can select from the saved passenger list. I opted for my daughter's name from the list and booked the ticket paying about INR10K.
To my dismay, the tickets were issued in my name and not my daughter's! The ticket has my name and my daughter's date of birth! Their Customer care is trying to cover up and not give me a solution.
The tickets are useless for me since airlines refuse to name change. My numerous calls to their Customer Service have fallen on deaf ears

Booked My flight ticket but it is showing Awaiting PNR for a long time now

Booking Date 21 Dec, 2022
Travel Date 07 Feb, 2023
Trip ID [protected]
Booked by [protected]
PNR F4SV4F

not providing GST invoice pls help me

Its mistake from your side that you have not fwd my Surname to Airline. Airport authority didn't allow me the boarding pass. I called your customer care 4 times but they didn't helped me.
At last i have buy new tickets onwards n return both it cost me 26, 312 i have paid that amount by my credit card.

It took almost 3 hrs of harassment.

Kindly refund my money in full
That is 44, 935 to my credit card also 26, 312
So total refund from your side
71, 247
I have recharged 1102 for international roaming
Add that too

Hoping best co operation from your end

And about my harassment.
If you will have to sponsor one more trip to me

Mithilesh Navandar
[protected]

Dear Sir
Trip ID[protected] is I wrote several times for my refund but no response. Kindly make my refund as soon as possible. My email id is [protected]@gmail.com

Hi Team,

this is to inform i have booked two rooms in hotel Radha Nikunj (Partner Trip ID[protected] at Prem Mandir for my family.

However one of the room was far away (End of the corridor)..so i informed hotel reception that either change the room or cancel the room as that is of no use for us. Their behavior were very rude..

As advised by hotel staff i called cleartrip customer care and requested for cancellation.

Could you please confirm the status of that...and by when i'll get my refund.

Dear Sir
I would like to inform you I am a regular customer of Cleartrip, I always books different airlines tickets through cleartrip for me, my friends and colleagues for different countries, you can check the booking deals in my profile.

Subject trip ID is for myself but regretfully informing you I have got only 15 kg luggage whereas all other Agencies like makemytrip almosafer booking.com etc giving 30 kg in cheaper price than cleartrip in same flights to Patna. I paid more to cleartrip than others and baggage got half of others,

I request you kindly revise the luggage weight 30 kg instead of 15 on my trip ID, otherwise I need to think to continue with Cleartrip in future.

Regards

Hello

Can you please check the issue. I have booked ticket but the status shows that Awaiting PNR.

Trip ID:[protected]

Thanks
Ravi

Booked the flight ticket from Jeddah to Kochi on cleartrip on Jan 18 and received the confirmation after the payment but still haven't received the PNR from them.
No response when trying to check with them and the booking status shows always waiting for PNR.
Please help to resolve it.
Below are the flight and trip details.
Trip ID[protected]
Airline - Jazeera Airways
Email : [protected]@gmail.com...

I bought a ticket from damam to katmandu, the amount was deducted, but after 2 days still showing prr not generated with an estimated time of one day, please help me solved this problem. trip id =[protected]gelu...

I booked flight tickets from Bhopal to Rajkot for 27th February 2023 due to my son's medical conditions I had to cancel the tickets I did it much in advance i.e on 15th January still out of Rs 13595t they refunded only Rs 2420. I even asked for rescheduling but they straight away turned down my request. I am very disappointed with clear trip and will never book anything with this website nor will recommend to any of my knowns

I've tried to book air ticket through Clear trip. After completing the payment procedure the don't book the ticket they are still showing onr status is awaiting, it's been kore than 18 hours, they are not even responding ....

I booked a flight (Air India) from New Delhi to Bangalore with CT Flex for 6th Jan and then rescheduled it to 20th Jan.

I have been to and fro with customer care for 2 days on multiple calls. On one call after talking to multiple departments, they told me that my amendment fee will soon be refunded (amount: 3450) as per CT flex plans but the next day I again received calls telling me Amendment charges will not be refunded and they keep redirecting me to departments. Till now I have almost wasted 2+ hours with customer care.

On the website, it is mentioned that amendment charges will be refunded post rescheduling for CTFlex users and I got the same alert while I was in the process of rescheduling.

Customer care disconnected the call when I asked them to mail me their response in writing and escalate it to higher management. I have been a regular customer of cleartrip and have bought CTFlex multiple times but this kind of behavior is highly unacceptable and above all rather than making the process smoother it has just wasted my time.

TripID: [protected]

My date of Travel was on 30th Nov from Del to Bali due to misguided information provided on Visa guidelines I had to cancel my ticket which was also not conveyed at the time of booking.
Secondly after cancellation Vietjet airlines full amount Credit Shell to be utilized in the next booking (visited Vietjet office 5 times) to get the confirmation on the same . Airlines has already provided Credit Shell . Its now 45 days I must have made 50 calla. I am receiving call from Cleartrip every single day and everyday a representative shares half information or misguide me saying that Cleartrip cant help its the Airline . I am mentally harassed and there is no Uniformity in the information propvided . None is replying to my mails . I am assured everyday from the past 45 days they shall get back to me. Incompetent staff and misguided information . I have wasted 40 hours on call with them begging for help and booking new ticket but all goes in vain . Please help

It is such a bad experience with the cleartrip to cancel one booking id[protected]. I raised a request to cancel this booking on 23rd December as i was not able to cancel through app because of some error. It was told me to it would take 24-48 hours however i didn't get any update from them. Even customer executive kept my call on hold for 15mins and didn't respond.

Finally i had to use twitter platform and even after chasing rigoursly, finally my tickets got cancelled after 11 days. However incorrect refund has processed.

Airline cancellation charges are Rs 3000/- however they deducted Rs 10, 698 and instead of 8500/9000 refund i got only 1538. Attached are the screenshots of emails and tweets.

Hi this is Atul Sachdev. We have made the booking for a hotel THC Bagpackers, Jodhpur dated 28th Dec, 2022 to 30th Dec 2022. When we reached there hotel denied checking stating the hotel is completely booked and they did not received any bookings from Clear trip. We had booked 2 rooms and we were 4 adults, 3 kids and 1 infant with us. We called up clear trip at 5pm and they confirmed that they will make an alternative bookings within 30 minutes....