ClearTrip Customer Care
Cleartrip Pvt. Ltd.
Customer satisfaction rating: 4%
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1542
COMPLAINTS

ClearTrip Customer Care

Cleartrip Pvt. Ltd.

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Address
DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E)
Mumbai
Mumbai City District
Maharashtra
India - 400011

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
449
down
221

Phone:
Phone:
up
253
down
141
up
128
down
132

Additional info
Office
No 34, Ground Floor, Suraj Ganga Soft Park,1st Main Rd, Phase III, J P Nagar, Bangalore, KA 560078, India

Customer satisfaction rating
4%
Complaints
1542
Pending
31
Resolved
44
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

ClearTrip related photos (315)

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ClearTrip Complaints & Reviews

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Cleartrip — amount deduction

 [email protected] on Feb 14, 2019
My name is pavitra and my mail id is [email protected] mobile number is [protected]

I did a transaction with cleartrip for 2 train ticket from bangalore to tirupathi on 31st jan 2019 and nearly two times i tried they said the transaction failed. But the amount of rs.455 and rs. 455 totally 910 rupees debited from my bank account.

Can you please help me to check the money where held up. And i expect whether the cleartrip or the bank should refund the money to my account. Please help me.

I already spoke with bank customer, they said this is not our...
Complaint comments  Read comments Complaint category Railways

Cleartrip — baggage allowance issue

 Rish Mae on Feb 13, 2019
I had a flight last february 9, 2019 7:50am ek337 via emirates airlines from manila to dubai (Naia terminal 3) and my baggage allowance was 45kg as what was indicated on my ticket. But when i checked in my baggage, the staff told me that as per their system, i had 30kg baggage allowance only and i should remove 15kg. I don't want to accept this and i want to clarify this matter as the staff of emirates airlines told me that maybe it was a typographical error only and i said no. It was a ticket directly from cleartrip. And it was the first time i encountered like this. I booked thru cleartrip last...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — refund was not made for failed transaction

 nitinsinha1 on Feb 11, 2019
Trip id[protected]
Booking date - 26th january 2019,
Flight details - kolkata to jaipur
Registered mobile no - [protected]

Can you please refund the amount back immediately.

I have made lot of calls to cleartrip customer care and no one resolved the query. I have been charged twice for my booking and only one amount was refunded back. I have attached bank statement....
Complaint comments  Read comments Complaint category Travel & Vacations

Cleartrip — air ticket booking transaction failed but money debited in my account

 gunamg on Feb 11, 2019
On 7th feb2019 while i tried for the air ticket booking i used my sbi debit card for payment but at the end of transaction i did not get any ticket confirmation for the trip. So, i tried again with my other iob bank debit card, the airticket got booked and confirmed the trip id is[protected],. But today only i came to know the amount rs.29, 984 was debited from my sbi account.
So i request you please verify my booking summary and refund my money as soon as possible to my bank account
Once again i request you please verify and refund my money. I have trust on your reputed firm....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — money debited ticket not received

 Anand M67 on Feb 11, 2019
I had tried to book a flight ticket on 03.02.19 for my mother from ranchi jharkhand to hyderabad for 13.02.19 but ticket was not made no mail or message
Even received but my account had been debited with rs.5499.00. Request you to look at the matter and do the needful as earliest.
On first day customer service told you will receive money back within 24 hr. Now unable to contact clear trip as they are asking for trip i'd which i have not received.
For your ready reference i am sending you details of my transaction
Ib shp/51767862/[protected]/cc avenue/http:
Request...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — not refunding an amount of rs 1277 as against a non-confirmed booking

 Jo Dubai on Feb 9, 2019
They have charged me for an amount of rs 1277 as against a non-confirmed booking. I contacted the customer care and they said they would refund my amount in 3-4 business days. My request was initiated on 30 jan 2019 and still i have not received any refund as promised. Initially they provided me with a trip id but now i can't contact them because when i enter the trip id it shows as invalid.

Below is a copy of my chat with clear trip customer care through face book.
30 jan 2019, 15:37
I have a question. Can you help?
Hello there
Hello
Sherin muscreen...
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — meal was not added

 divya matli on Feb 8, 2019
I am mr. Antony/bony booked on airasia flight on 08feb19 cok-blr, i booked a meal on this flight, when i reached counters and checked with airasia staff, they said meal was not added and i started arguing with them telling that i paid for it, and they gave me a invoice saying that it was not booked and payment was made thru cleartrip and i have to check with cleartrip, i did not expect these kind of responses from you, and every time i don't have time to raise a complaint for just rs: 250/-, it was really a bad experience, i would suggest not to repeat this again, i would like to have my refund...
Complaint comments  Read comments [1]Complaint category Airlines

Cleartrip — refund of cash

 Shami Rafeel on Feb 8, 2019
I am Shami Rafeel.I tried to book a ticket from sharjah to trivandrum on 5th february 2019.But ticket no booked.But cash already transferred to cleartrip account through internet banking.So please take necessary action to refund my cash to the account.Details are given below.
Transaction Reference No.IGAFIRMTV3.
Amount: Rs.20037/-
In Cleartrip customer care number many times I tried to call.but no response.so please refund my cash to my account....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — wrong booking action and lack of response to complaint:trip id 181216141082

 RAVIKUMAR M.N. on Feb 7, 2019
I had booked the subject trip (Trip id[protected] with you and had subsequently cancelled the bangalore mumbai leg of the trip for which i had received the refund. I had however not cancelled the mumbai - jamnagar leg of the trip.
Upon trying to check in at mumbai on 25th january 2019 at mumbai for the jamnagar flight i was told that the entire trip had been cancelled by"clear trip"and the flight was full. I had to plead with the air india manager to accommodate me with one seat as it was necessary for me to reach jamnagar on that day. Finally, i was able to get one ticket for which i...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — fraud done.... booked hotel for country inn corbett, issued voucher for booking but no booking filed to the hotel...

 Gauravmadaan143 on Feb 6, 2019
This is a fraud done by Cleartrip... I booked 2 nights to country inn Corbett. And vouchers were booked and issued to us and money was prepaid. Now out tickets is on Friday early morning... Suddenly we called up the hotel and sudden shock and surprised... They said no booking confirmed for 8th February... And we rejected the booking due to full occupancy in hotel... This was communicated to Cleartrip by hotel on the same booking day.. But till date Cleartrip didn't inform us and not even till now... As per us it's booked and we would have reached there with no booking with hotel but as per Cleartrip...
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip.com — fraud company

 jack phascher on Feb 6, 2019
I booked my ticckets to moscow from bangalore and return ticket from moscow to bangalore but due to some personal reason i applied for cancellation. Till the tickets were get cancelled they didn't told me its non refundable tickets after tickets got cancelled they saying they are nonrefundable tickets and we have refunded zero money to you, if they are nonrefundable tickets then how they can accpet the cancellation of tickets and if they are nonrefundable who want to cancel the tickets and get refund zero money. This cleartrip.com is completely fraud company, people please be aware of this company...
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — coupon code not received

 [email protected] on Feb 5, 2019
My trip id[protected] for visa booking of uae. On cleartrip the offer was mentioned that if you take uae visa then you will get coupon of cashback to utilise for flight booking. I have booked visa but coupon code not received. I have followed up 5 times. Everytime promise that you will get call back but no call back till date.

The concern people i talked is
1. Omkar reference #08198428
2. Salma reference # 08189867

The bpo people informed that we can not do anything. Secondly we can not provide full identity etc.

I have spent around aed...
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — regarding refund for the failed transaction

 Shilpa Sharma Singh on Feb 4, 2019
I tried to book my flight from amritsar to varanasi on 31st jan, 2019, however the transaction failed abruptly and the money got debited from my account. I got a call from the cleartrip and i have made another booking on the same date. However, the amount debited from my bank account for the first transaction is not yet credited.
Thus i want you to kindly refund the amount to my account as soon as possible. The reference no. For the transaction is: [protected]igafhnsyd0....
Complaint comments  Read comments Complaint category Travel & Vacations

Cleartrip — money debited but booking not done

 Nishiii on Feb 3, 2019
On 02 feb 19, i tried to book my flight from delhi to gorakhpur for 09 mar 19. How ever the transaction failed abruptly and i didn’t get my ticket on email or phone. The same amount got debited from my bank account. No refund has been received so far. Either i want the booking confirmation or refund to be credited to my account. The ref id is [protected]igafiekfq33877...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — refund not found [Resolved]

 katarmalvinod on Feb 2, 2019
From

Email address
[email protected]

Mobile no.
+91 [protected]address
54, digvijay plote vishramwadi
Jamnagar
Gujarat 361005
India

On[protected] i try to book rail ticket
With following

Date: sat, 26 jan 2019 08:37:18 ist
An amount of rs 26 jan2019

Hear i found in my bank statement amount debited from my bank account
To transfer-inb cleartripprivate limited-ccaga2fhb829i gafgpvrd8
Transfer to 4
9, 621.00
But that transation failed...
Complaint comments  Read comments Complaint category Railways

Cleartrip — cancellation of indigo flight booked through clear trip - request for refund - reg.

 Yuvprasad on Feb 2, 2019
I have booked a two and fro flight ticket to chennai vide booking reference:wenvvp andnfsl2g. We have lodged a complaint with ezeego1.com for refund of the cancellation amount. The firm has replied as follows:

Dear mr. Prasad,

Greetings from ezeego1!

In concurrence to your below feedback posted on consumer complaint website, we wish to inform you that since your booking was initiated through cleartrip, we have already processed the applicable refund to cleartrip's agency account. Hence, we request you to kindly communicate with cleartrip regarding your...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — credit card issued but no reservation recorded and no confirmation email

 Novita Permatasari on Feb 1, 2019
Dear cleartrip,

About 4 days ago i booked 4 tickets from new delhi (Ndls) to varanasi by cleartrip. But i don't know why, i dont get the tickets and there's no recorded reservations on application and no email from cleartrip, but my credit card issued that transaction.

So, what happened with my tickets, and if my tickets are unavailable, how to refund the money.

Anyway, here's the details of my transaction:
Date of incident: 28 januari
Trip id: [protected]
Solution: i want to refund the money

Please help me to fix...
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — credit card issued but no reservation recorded

 Novita Permatasari on Feb 1, 2019
Dear cleartrip,

About 4 days ago i booked 4 tickets from new delhi (Ndls) to varanasi by cleartrip. But i don't know why, i dont get the tickets and there's no recorded reservations on application and no email from cleartrip, but my credit card issued that transaction.

So, what happened with my tickets, and if my tickets are unavailable, how to refund the money.

Anyway, here's the details of my transaction:
Date of incident: 28 januari
Trip id: [protected]
Solution: i wat to refund the money

Please help me to fix it....
Complaint comments  Read comments Complaint category Travel & Vacations

Cleartrip — baggage allowance (emirates airlines)

 Julzz on Feb 1, 2019
This is my first and worst expreience booking with cleartrip. I booked a flight in emirates with 45kg check in baggage and 7kg hand carry. Upon checking in my luggages, emirates airline informed thay i only have 30kg check-in allowance and that i have to call cleartrip about the “45kg”. I was trying to call cleartrip but no one is answering my call. I ended up removing all my stuff to reduce it upto 30kg, since it’s very expensive to pay for the additional baggage in emirates. Also, emirates staff did not do anything to assist me with cleartrip baggage issue since it’s not their fault and...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — no confirmation email or message

 Saruchi Agrawal on Feb 1, 2019
I have booked a round trip from raipur to sydney from 10 to 16 feb.
The amount has been charged immediatly but still no confirmation mail or message was sent by them.
Worse... No way to get in touch with them to know the status of the booking.
There are very few days left for traveling and i am clueless abt my bookings!
This was my first and worst kind of experience with them and am certainly not recommending it to any one
Please help!...
Complaint comments  Read comments Complaint category Travel & Vacations

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