ClearTrip Complaints & Reviews

Trip I’d:[protected]
I was booking 2 flight tickets and it didn’t get book and money has been debited from my account.

My booking id was[protected] travelling from Singapore to Mumbai. The total amount was 18489. Due to medical emergency of mother in law as she had deducted cancer we had to cancel the flight. The refund amount from airline was 8500/-.
However the refund was released by airline company to cleartrip. However the cleartrip agent deducted 100% charges and didn’t refund any amount.

This injustice need to be stopped and innocent travellers need not be charged such a high amount

I request consumer forum to take a decision on this injustice and let satya meva jayate be prevail.

I booked a ticket from Mumbai to Chicago for 22nd Jan 2022 on the cleartrip app. On the payment page, got a message that payment unsuccessful but the payment got deducted and the ticket was not booked. They also mentioned that it will be refunded in next 3-12 days. We tried reaching out to the customer care at +91-[protected] but no one responds to the call. Sent them email but no reply on the emails as well. Its been 5 months we have not received the refund yet and also no call from cleartrip. Can you please help in this regard. I have attached screenshots with the trip Id and details

Booked ticket for my family from IXE to DWC but flight arrived at DXB, no information to me and I took taxi to DWC airport and finally came to know that flight has been arrived at DXB. It is very long way to come back to DXB so situations forced me to book second taxi for my family so I spend 200 dhs for this because of your mistake. So I am looking for compensation otherwise I will put very bad remarks on you site. Please call me on [protected] in UAE. Ticket id is[protected]. Awaiting for your response.
Please ignore my previous complaint which I addressed to Dnata.
Brgds
Lancy

I have tried to book a ticket on 24th of April 2022 but unfortunately after paying using my credit card it gives unsuccessful payment
And the money didn’t refund to my account till today
Flight ID[protected]
Can you help me to track my refund and to know when it will be refunded

Rabaa
[protected]...

We have booked a flight ticket to and fro from Mumbai to Sindhudurg through clear trip. On 5th May 22 when we reached airport, the Air India manager said flight was cancelled by Air India, due to repair work on the runway.
We have ask for refund of our money Air India manager told to get refund from cleartrip we have claimed refund through cleartrip app clearly mentioning cancellation of flight. After 2 days we have received a message from clear trip that the refund is zero we have called customer care of cleartrip she told to give a proof that a flight is cancelled.
The flight is cancelled by Air India not by us the manager told reschedule is not possible on the same day. It is the duty of airlines and cleartrip to inform us regarding cancellation of flight. We have not received any mail from airlines as well as cleartrip prior day regarding cancellations.

I made a booking through cleartrip on 24th April but unfortunately ticket was not booked but money deducted at the same time (670.91 Aed),

later i complaint to cleartrip then they said it will we reverted back in 72 hours and now its been 20 days and no reversal.

They called me and asked bank statement that i send them through e-mail and now they are refusing and asking me to check with bank. i called bank as well then bank is saying "it should be reverted by cleartrip" only.

please i need help to get my money back (attached proof for ease)

TRIP ID[protected]
Mohammad Imran Khan
[protected]

I called customer care and enquired about date change of my flight which I had booked some time back and then rescheduled my flight for a different date on the cleartrip website and selected an indigo flight instead of the booked vistara one. It went through the payment process for fare difference and date change fees and got a confirmation both from my credit card and from cleartrip through the website confirmation and SMS that payment was...

Payment was made but did receive and confirmation of pnr till 5 days
Now customer support is not replying
My contact no [protected]

I tried booking a flight from Kolkata to Bagdogra on 05.05.2022 for the next day i.e. 06.05.2022. Unfortunately the payment had failed, but while checking my bank statement, the amount of Rs. 18009/- has been debited from my account.
Trip ID :[protected]
Kindly look into it and resolve the issue at the earliest.

Regards,
Pratik S Limbu

Due to a medical emergency I had to cancel the air tickets for a couple of my co passengers (family members) on 30th March 2022 at 9.40pm for the scheduled travel starting on 31st Mar 2022 at 9.30am.
As per the cancellation rules, the cancellation charges are mentioned as Rs.3500 per ticket if the cancellation happens 2 hours before the flight time, i.e. 7.30am on 31st Mar 2022. In my case, I raised cancellation request at 9.40pm and got confirmation of cancellation immediately by mail from you. I am not sure how the airline cancellation charges comes to Rs.21734.00.

For your information, I had to cancel another couple of people from the passenger list in the afternoon of 30th Mar 2022 and got a refund of Rs.15620.00 where the next cancellation has got only 7886.00.

We were told by the employer initially that we will get a full refund on cancelling the tickets later they themselves denied and said we will get 14, 000 refund after that they themselves denied and said we will get 8000 refund later on they themselves
Denied and said the refund as null. I have all the recordings and I even told them that it is a clear mistake from the clear trip team and they said that the manager will look into it and if in real the team member has said the statement of 14, 000 refund the company will bear the loss and give us the same amount.
We have till now spoken to approx 25 people from clear trip and we are zero solution.
We were to get back a call from Manish Jain and his manager and it’s been four days now we haven’t received a single call from them.
I Regret booking through clear trip I have had the worst experience ever MakeMyTrip Goibibo is far better than this ridiculous site.
Because of them and their delay I have to bear the loss of more than 25, 000.
I will go to consume a court and make sure to file a report as I am myself a lawyer and a travel blogger.
I will also put all the bad reviews on Instagram and tech clear trip so that my 85, 000 audience know about how they behave and how they cheat

Dear Team,

I have a complaint regarding my Trip ID:[protected]. We booked three tickets for Spice jet airlines PNR Z7KRGL ( Delhi to jammu ). But due to flight rescheduling by airlines my one passenger was not travelling and I was connected with customer care for cancelled ticket Ms Megha Gupta and process full refund. During the call the customer care executive cancelled the two tickets ( Ms Megha Gupta & Mrs Tarun Gupta ) without my concern. Then he asked me to kindly book a new flight ticket for travel. We will connect with airlines and resolve the issue within 48 Hrs.

More than 7 days had gone by and so many times I called customer care but no one could reply regarding my refund.

Dispute
Trip ID:[protected]
PNR Z7KRGL
New Delhi - Jammu
Ticket Full Refund ( Megha Gupta & Tarun Gupta)

Trip ID:[protected]
PNR Z7KRGL
Jammu - New Delhi
Ticket Refund ( Megha Gupta )

Book another flight ticket with a price difference. kindly revert to it. I have recordings of all customer care executives also.

Clear Trip :[protected]
Complaint No :
Executive Name : Yunus
* ND-Jammu (8 April) 2 Ticket Full refund and difference amount 3100/-
* ND-Jammu (8 April) 3rd Passenger Ticket also not travel due to reschedule
* Jammu-ND (9 April)1st passenger ticket refund due to connecting flight reschedule

Amount of 9053 debited from account on April 10th ticket not got booked. Pls re credit immediately. Google pay transaction id[protected]

Why is it taking so long to repay. Will go to consumer court if required . Pls do the needful

I have tried bookina a hotel in Mumbai on 22/04/2022 the amount has been deducted from my bank through net banking but the trip id and the details haven't been issued, i have crossed checked witht the bank but
the amount has been detucted on the name of clear trip mumbai .Can u please look into the issue and revert back to me asap as its an urgent booking.

thanks
regards
Nanditha

My hotel booking was full refundable booking and i cancelled the booking on March 1st week . till now the booking Trip Id:[protected] refund amount is not refunded back to my credit card. i try to call and email clear trip and call is not reachable and email is returning back. To day also i call my First abu dhabi bank they told me refund is processed form clear tirp side. how i can contact clear trip to ask my refund .
Thanks
Najeeb kc
[protected]

I had booked a hotel and my card was charged with the amount but I received no confirmation from cleartrip. I am trying to reach customer care but looks like there is no way of communicating without a trip id. I have even emailed to their customer care but no response. My money is completely blocked and I don't know how or when it is going to be resolved....

I booked Air India flight on Cleartrip from Hyd to Goa for 3rd April. This flight got cancelled. Air India issued a letter saying I can get the money refunded by Cleartrip. However I am unable to get hold of anyone as they don't have a phone number and their online feedback system is hopeless as they have not responded. My trip ID is Trip ID[protected]

Amt of 9053/- deducted from my IDBI account but ticket did not get booked and i have not received the amount back either.This was done on April 10th

Transaction ID[protected]

GT id - CICAgOD9g7-tHA

I had booked a hotel through cleartrip. My biggest mistake was a that I paid before check-in. Order #[protected]
The hotel is named as Dreams Apartment Powai, Mumbai. After the booking, it is normal to provide the address and phone number of the hotel. But it wasn’t provided.
I contacted cleartrip and they didn’t even have the phone number of the designated hotel.
Now comes the best part, I reach the hotel address, turns out the hotel has been unoperational for more than a year. I manage to get the contact number of the hotel through a security guard in that building. I call the manager and he says “Dreams apartment has been closed” and immediately disconnects my call, and blocks my number and didn’t receive calls from any another numbers.
Now hassled as I had my luggage and due to scorching hot weather, I call the customer care service. They promise me that they will get back to me in 2 hours. This conversation happened on 12th april and they just have been making excuses for not refunding and asking me to wait for 24-72 hrs everytime I call them. This has to stop