ClearTrip Customer Care
Cleartrip Pvt. Ltd.
Customer satisfaction rating: 4%
Submit a Complaint
1827
COMPLAINTS

ClearTrip Customer Care

Cleartrip Pvt. Ltd.

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Address
DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E)
Mumbai
Mumbai City District
Maharashtra
India - 400011

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
504
down
254

Phone:
Phone:
up
275
down
160
up
148
down
153

Additional info
Office
No 34, Ground Floor, Suraj Ganga Soft Park,1st Main Rd, Phase III, J P Nagar, Bangalore, KA 560078, India

Customer satisfaction rating
4%
Complaints
1827
Pending
15
Resolved
60
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

ClearTrip Complaints & Reviews

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Clear Trip — refund

 Cresigner on Aug 2, 2019
I've cancelled my air ticket (Trip id :[protected] from kuwait to chennai and back, nearly 2 months ago. They've asked for some bank details for online transfer, which i've mailed it to them later.in their last mail communication dated june 25, they've promised me the refund amount will be credited to my bank account within 5-7 working days. Since then more than 30 working days have passed by. But there was no information from them.

All their official contact point is simply not answering my concern or not reachable now....
Complaint comments  Read comments [2]Complaint category Airlines

Cleartrip — not received refund amount from cleartrip [Resolved]

 Sadhan Chakma on Aug 2, 2019
Dear sir/madam,
I booked a flight on 5-3-2019 through cleartrip. Trip id was[protected]. Unfortunately the cleartrip has been sent to me an email that my flight is cancel by airlines.in that case they had mentioned my full refund will process within 45 working days. I waited since that time but not received any single penny in my account. I contact many times to the customer care at cleartrip but no solve. I understand the amount is process already by airlines but what is the problem not to send money? Finally hope i will get better solution from you.
Regards,
Sadhan chakma...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — to get my refund amount.

 Changma Tom on Aug 2, 2019
Hello sir/madam,
I booked a flight on 5-3-2019. Trip id[protected]. Unfortunately the cleartrip has sent me an email that my flight is cancel by airlines.in that case they had mentiond my full refund will process within 45 days. I waited since the time but not received any single penny in my account. I contact many times to the customer care at cleartrip but no update. I understand the amount is process already by airlines but what is the problem not to send money? Hope i will get better solution from you sir.
Regards,
Sadhan chakma...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — refund delayed over 30 days in spite of frequent calls and registration of complaints

 charirohini on Aug 1, 2019
My trip id [protected]
Name : rohini chari

I had booked tickets through cleartrip from chennai new delhi
And return newdelhi - chennai on 29.06.2019. The total amount was

The pnr for chennai new delhi booking in air india 93, was jwgcz
The pnr for new delhi chennai booking in air india 540 was zce06.
However owing to unavaidable circumstances i had to cancel my ticket on the same day of booking owing to official reasons.

An automated message stated that
Hi rohini,

We have processed a refund of rs....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — my money has not yet been refunded

 Neeroja on Aug 1, 2019
The company they themselves cancelled by flight due to jet airways issue.
It was cancelled in the month of april.
Since april they have been saying 48 hours, 7 days, 15 days and 30 days and today is 01.08.2019.
Called jet airways too they had said that the money has already been refunded to cleartrip. Since i booked from second or third party jet airways had refunded the money to cleartrip's account.
Even jet had screen shot and sent the details too.
All of my friends who had book ticket from other applications have got their refunds but i still haven't got....
Complaint comments  Read comments Complaint category Travel & Vacations

Cleartrip — refund of amount of flight ticket which was cancelled from airlines

 Mr.Siddharth Patel on Aug 1, 2019
Dear team,

I had booked tickets from jet airways as per following detail

Onward journey

Flight date. 11th april 2019
Ticket no.[protected]
Reference no. (Clear trip[protected]
Pnr - szwiay
Passenger - vinayak patil
Flight detail - 9w 778 delhi to indore

A same days before the journey when i called jet airways to find out about the status of the flights i was told that the flights have been cancelled. No prior information was shared by the airlines. I got to know about the status only when i called...
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — refund of my air india express cancel air ticket payment 190710841052 & pnr number ybvwih.

 kandasamy perumal on Jul 31, 2019
Dear sir,

I have sent several request to clear trip to refund of my cancelled air india express air ticket payment vide cancelled trip id[protected] & pnr number ybvwih.

Air india express already refunded my amount to clear trip uae accounts, but it is unfortunate to say that clear trip still not credited the same to my account and no response till date, in spite of my repeated reminders.

Please resolve the issue at the earliest.
Regards,
Kandasamy. P

Regards,

Kandasamy. P
[protected]...
Complaint comments  Read comments Complaint category Credit Cards

Cleartrip — refund not received waited for more 3 months

 Anandbabu Rajendran on Jul 29, 2019
Dear sir,

Good morning, please help me on below issue from cleartrip i am really frusted from their service.

Trip id:[protected]
Travel from dubai to chennai to dubai (Emirates airline thru cleartrip)

Onward: 13th may 2019
Return: 28th may 2019 (Amendment date against 17th jun 2019)

My actual travel plan to india is on may month that is 13th may 2019 to 20th may 2019.
But my amendment date of ticket is booked wrongly by the cleartrip employee as 28th may 2019. So i cancelling the ticket on 23rd april 2019 on cleartrip...
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — very poor customer service / nobody can change/reschedule flights

 Marissa M on Jul 29, 2019
I have been calling cleartrip customer service for so many times to change my flights and after being put on hold for a very long time, the csr will always say that there is a problem with their server and they will call back but nobody every did!! How many times do i need to make an international call to change my flight bookings and i am running out of time! Someone please call me back and resolve this issue as soon as possible. Cleartrip id is[protected]

You can call me back at: +1 [protected] / +1 [protected]

Thank you....
Complaint comments  Read comments [1]Complaint category Airlines

Cleartrip — a sudden drop in the price of ticket

 shahhabeeb on Jul 28, 2019
I have booked my return air ticket (Jazeera airways) from doha to hyderabad on 22nd july 2019, the travel dates are 6th august to 27th august 2019.
The fare i was charged was 2804/- qar.
Airways name: jazeera airways
Trip id:[protected]

My concern is as follows:- we understand that the flight ticket prices as fluctuating, but the overnight difference of 550/- qar is not acceptable.
On 23rd july when i checked the ticket price for same journey with similar dates it was showing 2261/- qar, which is not acceptable
I understand the drop of 50/-...
Complaint comments  Read comments [1]Complaint category Airlines

Cleartrip — refund repeatedly delayed

 Tyo on Jul 25, 2019
I had booked an air arabia flight through cleartrip and had bought the allowance deal which cost me a bit extra for baggage allowance and meal on flight. But when i went to the airport we find that there is no baggage allowance and no meal. The issue lied with the cleartrip company so we called them up and they told us to buy extra baggage allowance and they will refund us later. The amount was 3300aed and after repeated follow ups they still haven't refunded the amount even after 2 weeks. Whenever we call the call center they always say the same thing "the finance department just approved your...
Complaint comments  Read comments [1]Complaint category Airlines

Cleartrip — delayed cancellation & related inconveniences.

 pkranjith on Jul 25, 2019
I have booked flight 2 tickets from pun - blr in goair 242 flight [ 1850 hrs ] through cleartrip on 10.7.19 and on 23rd jul i got information from airlines that the said flight been cancelled and contact cleartrip for alternate arrangement. Immediately i have contacted [ 23rd jul ] cleartrip and requested them to re-book on air asia flight which is at 1920hrs and the pricing was same of goair. They have agreed to do so and wait till next day morning 9am to revert back. As i haven't received any feed back, till 11am on 24th jul i have re-checked with them but their reply was to wait till after noon...
Complaint comments  Read comments [2]Complaint category Airlines

Cleartrip — refund of cancellation flight booking

 Nirab Das on Jul 24, 2019
Dear all,
Good evening!!

I’m writing on refund of my flight cancellation which happened on March 2019 it’s been more than 5 months now and whenever I call on behalf the ladies and gentleman over the call Centre support they come up with different dates as I am in a court and importantly no one is supporting even I asked if clear trip is not paying me back tell me because I don’t have time to call again and again to get alternate dates but still the same. If this company is loyal to their customers I hope my message will be responded either I’m getting the money on...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — refund trip id 1809280774

 nandimehta on Jul 24, 2019
I nandi vardhan mehta purchased my ticket (For my family) on air india (Dxb - jdh - dxb) with clear trip id [protected] during sept'18 last year and paid aed 3, 281. Airline pnr was hn647 for travel on 18th oct'18 (Dxb to jdh) and return on 25th oct'18 from (Jdh - dxb)
We later changed our travel plans (Before travel date) and i was told that i can't make changes online and i have to visit air india office in dubai. I did that and kept the ticket open (For all three passengers) to be used within one year.

I subsequently used one of the ticket (Nandi vardhan mehta) in 2019...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — money got deducted but ticket not booked

 Drishti ghosh on Jul 24, 2019
I booked my ticekt from ahmbd to kolkatta and kolkata tho ahmbd my money got deducted but my ticket was not booked kindly look up to the matter as this is the 4th time i am writing the same complant and no response from your end kindly revert me back as this is getting vry late i need my refund as soon as possible its been more than 7 days my money has not been refunded waiting for your response....
Complaint comments  Read comments Complaint category Travel & Vacations

Cleartrip — amount deduction from my account and i didn't get ticket or refund of my amount.

 shivamutyam on Jul 24, 2019
Hi. My self shivamutyam. I have booked a flight ticket from vidya nagar to hyderabad on dated 23/07/2019 afternoon. My amount has been debited from my account to cleartrip. But i did not get any conformation mail or any ticket from clear trip. But i did not get my money back. Iam having refrence number of transaction i:e; ref#igagqmrrj3. Iam trying to contact them but they are not responding my call and moreover they are asking ticket id, i didn't get any mail or ticket from them so how can i inform ticket id. So please refund my amount if not iam ready to go legally....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — incorrect cancellation and refund details

 ankeetapawa on Jul 24, 2019
I had cancelled my entire multi city trip in July 18 online. The ticket I had booked is refundable, Trip ID is[protected]. On 24th July I called to check as to what is the progress on my refund, however they said my trip was only partially cancelled. I explain to the customer service that my portal showed that the entire trip hand been cancelled and refunded, but she insisted that only onward leg was cancelled and she wanted me to give her an approval to cancel the rest of the sectors. I went ahead and did that but I have proof that the info she has was incorrect. Also when I had asked what is...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — amount not refunded

 Bhupendra0219 on Jul 24, 2019
Clear trip id :[protected] case id[protected] rs 400 which company as charge for flight window seat from bom to cok still not refund i am calling always saying that 28/06/2019 we have escalate complaint from our side but finance team to give reply i request you kindly refund my amount from clear trip company always give fake answer wait for 48 hour...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — payment deducted from credit card for air ticket but neither received the ticket nor the trip id.

 shankermalani on Jul 23, 2019
I tried to book air ticket on 20th jul-2019 for my son vikram malani through cleartrip by indigo flight of 29th oct-2019 (Journey date).] from chennai to indore. On completing the booking process i made the payment rs4597/- through my hdfc bank credit card but immediately after the payment i got the server error on screen and neither got the booking confirmation nor the trip id by cleartrip. After sometime, on the same day i. E 20th jul-19 i attempted again to book the ticket for the same journey as said above and again upon making the payment rs4597/- i got the server error on screen and neither...
Complaint comments  Read comments Complaint category Travel & Vacations

Cleartrip — airline ticket refund trip id 190505310236

 Aniltims on Jul 23, 2019
Hi Team,

I have been chasing clearTrip team for the refund of my cancelled ticket but there is no positive response from the team.

Ticket was cancelled on 20th June'19 but still i have not received the full amount refunded by the team. I have called their customer care team multiple time but no positive response.

Requesting your assistance to get this issue resolved at the earliest.

Regards,
Anil Prasad...
Complaint comments  Read comments Complaint category Airlines

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