ClearTrip Complaints & Reviews

Ih've booked a hotel at @cleartrip on April 16. Today I arrived at the hotel on time, but the guys at the hotel reception say we have no online reservation.Then I contact Cleartrip customer care. But not connected around waited 2 hours. And my total plan is collapsed @ayyappsraj

I booked a room through Cleartrip. Hotel does not exist. I would like a refund for booking. Booking is still open (I have not cancelled it). I also would like to be reimbursed 380 rupees for Uber cost travelling to and from the fake hotel. I wasted 4-5 hours asking Cleartrip for help and complaint still not resolved. Thanks

Hello,
I have been misguided by cleartrip staff when I had enquired about transit visa information before booking my flight from Hyderabad to Toronto via London and Chicago. The stopover/layover time was not more than 2 hours at both cities(London & Chicago). I called the cleartrip toll-free number to talk to staff and confirm this visa related inquiry. The staff said the transit visa is NOT required for any country if the layover is LESS than 5 hours. After this confirmation from the cleartrip staff i continued my booking for this return journey where I spent almost Rs.1, 25, 000/-. Today I was at the Hyderabad airport to checkin for my flight. To my utter SHOCK the British Airways staff did not let me check in the flight citing the reason that I need to have US visa as I am transiting through Chicago. I called the cleartrip toll free number again from the airport to enquire about the same and this time the staff said transit visa is needed. I was shocked to this development. Since I did not have any visa for US i was not allowed check-in. Hence I was told by cleartrip to cancel booking and no refund will be given. I asked for rescheduling to which cleartrip staff said it's not possible on this sector. I requested to give me another flight from London to Toronto to which he said we cannot do that also. He suggested take new flight. I asked for refund for misguiding in the first place before booking in February. He said this cannot be done. I suggested give me one way ticket atleast and let the return stay the same...to which he said that also is not possible. I had now no choice to opt for cancellation as suggest by cleartrip staff for some refund if possible will come. So I went ahead with that and have made a fresh booking on your cleartrip for Toronto from Hyderabad via abu dhabi on Etihad Airways. I have made new booking and booked this Ticket for Rs.2, 17, 000/-. I need a refund of my ticket spent today after rescheduling. Waiting for your reply else I will escalate this issue with consumer forum and put on social media also.

Hello Team,

I booked a spice jet flight at 18:30PM on 10th May 2023 from cleartrip.
Trip ID:[protected], PNR: VE3ZYJ.
Received Ticket from Cleartrip at 6:30Pm while SpiceJet sent me mail with flight departure at 11PM.
Now spicejet saying contact to cleartrip for this mismatch as from our side flight was 11PM only.
Taking to clear trip (vaibhav) he told pay additional charge to reschedule your flight from 11PM to any other time.

Now for me I paid extra amount of 1000 to book evening flight.
and received 11PM ticket.
Both the Spicejet and cleartrip is not helping me to solve this issue.
Can you please look into and help me here.

Kind Regards
Sushil Tapariya
Phone number : [protected]

I came to your hotel your management told that their is no vacancies I already booked a room in online my money was deducted (cutted) I want my money back.
My complaints Ticket ID is 42491

Trip ID:[protected]

Because of medical emergency, I had rescheduled my flight from 12th May to 23rd April 2023. They rescheduled it to 14th May 2023 and now I am not getting any refund back from them.

My father passed away and I'm not able to take ny flight. Cleartrip is not rescheduling my flight

I booked a ticket today for 16 June 2023 from New York to Delhi. I am traveling to usa on 18 May 2023 and the tickets are already done. On 16 June 2023 I will returning.

However when received my ticket I was stunned and shocked to see that it was a ticket for 24 April 2023. I called clear trip and they said nothing can be done about it. If I canceled I would only get a refund of 8000 rupees. If I rescheduled on 16th June 2023 I would have to pay more than 1 lac rupees.

I went to the air India office. They informed that they can do nothing about refunding the money. They also informed that travel.agents do this kind of sneaky thing where they automatically select a date with the lowest fare and not the date the customer booked. That is how they cheat gullible customers. I am 53 years old with health and eye issues.

The trip id number for my ticket is[protected]

I booked my flight ticket from Cleartrip.I called customer care to cancel my flight and for refund. They asked for tripid which was not generated at the first place. I gave them all the details including my transaction ID, payment UTR no. But they are simply denying, not to cross check the payment. There is no systematic mechanism. They didn't even escalate my issue. Just wasted my two days over calls with them. I couldn't even cancel or reschedule my flight. They seem to be fraud as they are not even helping me even after having the payment transaction details

TRIP ID[protected]
Hotel name:GSK Hotel, Mumbai, Maharashtra, India
Booking date: 9 January 2023 to 11 January 2023
CASE: Booked room for 2 days. When I reached at hotel on 9th hotel staff was not ready to show the rooms. They pressurized me to do check in first. I dod check in and then when i saw the room it contain cockroaches, smell of cigarette. I can't live there for 2 days. I clicked the pictures and sent them to CLEARTRIP. They told me they cannot help it and even they sent me email stating that no refund or help. At that time I left that hotel and had to take other hotel which cost me 20k. The problem is on website it was showing clean and sophisticated pictures and by that they are fooling people. Please help me. I ll share the pictures and mail conversation with them

After full payment and confirmation mail and reciept of tickets from cleartrip, i was denied entry by airlines saying that they have no booking in my name.
As my entire trip was planned, all booking done. Cleartrip is not paying my money back.

My flight was canceled by the airline and they are giving full refund for the same. However, cleartrip is still charging half of the booking amount as airline cancellation fee, which is totally unfair and unlawful. I tried to call them and they said that I would get a call back from their side within two hours, it's been more than 12 hours now, I haven't received a call. How can they charge in the name of the airline if the airline processed a full refund.

I booked a ticket on 27th April 2023 from New Del to AMD for the 11th of April 2023. The amount got deducted from my account. But the email I got says
Hi Rajni,
We are writing to let you know that the payment for the trip below was unsuccessful as we didn't get a confirmation from your bank.
If your account was charged, it has been automatically refunded. Please note that it may take 8-10 working days for the amount to reflect in your account. Some public sector banks may take longer than this to credit the refund.
Your Credit Card transaction failed while attempting to process a purchase of:
Details of your booking
Trip ID [protected]
Booking summary

New Delhi → Ahmedabad

11 Apr, 1 travellers
Booking amount

Rs. 2, 964

Rs. 2, 964 by Credit Card
In case your account was charged, Track your refund status here: https://cleartrip.app.link/e/qkWUs5RSvyb

I tried going to the link to see my refund status but it says trip Id not valid.
ClearTrip is simple stealing our money.

Hi,

I would like to help me delete my cleartrip account ASAP. Want it deleted for privacy.

email : [protected]@gmail.com

I had to cancel a BA ticket last year in Jan with covid case rise and local govt regulations for health care workers (spouseworks in healthcare) and 4 year old child travelling with me.
Now when I try to rebook price is 1 lakh more for penalty charge it seems.
Why is penalty fees for an existing customer to rebook a ticke due to covid which is not in my control .
When I call there is never a supervisor in the team and they say they will call me back but no reply every 2 days I am calling back on ISD charges .
Any help is appreciated.

Refer Complaint No 16373639 dated 16 Feb 2023 registered on ClearTrip customer helpline ([protected]) about flight ticket booking amount debited twice (Rs 23348/-) on 30 Jan 2023.

On 30 Jan, I made a flight booking on ClearTrip website (Trip ID [protected]).

By some error, the amount (Rs 23348/-) has got debited twice from my ICICI credit card account. Hence, the amount (Rs 23348/-) has been paid TWICE to ClearTrip.

I was hoping they will realise this and refund the extra amount (Rs 23348/-) back into my credit card account. But it has not happened yet.

I request ClearTrip to kindly refund the amount paid extra (Rs 23348/-) for my booking, and credit it back to my ICICI credit card account.

Beware! Cleartrip's system glitch costed me 10K and my daughter's much-anticipated holiday.
I had booked Ahmedabad-Chennai return tickets for my daughter through cleartrip app on 13th February 2023. The app has a feature, wherein you can select from the saved passenger list. I opted for my daughter's name from the list and booked the ticket paying about INR10K.
To my dismay, the tickets were issued in my name and not my daughter's! The ticket has my name and my daughter's date of birth! Their Customer care is trying to cover up and not give me a solution.
The tickets are useless for me since airlines refuse to name change. My numerous calls to their Customer Service have fallen on deaf ears

Booked My flight ticket but it is showing Awaiting PNR for a long time now

Booking Date 21 Dec, 2022
Travel Date 07 Feb, 2023
Trip ID [protected]
Booked by [protected]
PNR F4SV4F

not providing GST invoice pls help me

Its mistake from your side that you have not fwd my Surname to Airline. Airport authority didn't allow me the boarding pass. I called your customer care 4 times but they didn't helped me.
At last i have buy new tickets onwards n return both it cost me 26, 312 i have paid that amount by my credit card.

It took almost 3 hrs of harassment.

Kindly refund my money in full
That is 44, 935 to my credit card also 26, 312
So total refund from your side
71, 247
I have recharged 1102 for international roaming
Add that too

Hoping best co operation from your end

And about my harassment.
If you will have to sponsor one more trip to me

Mithilesh Navandar
[protected]