ClearTrip Complaints & Reviews

I had a flight from London - Mumbai on 8th Sep 2022. Due to unavoidable circumstances, I had to extend my stay at London and hence postpone my travel to Mumbai.

Thankfully, I had paid extra charges at the time of booking and opted for the flexible flight ticket option.

So on 6th Sep 2022, I first called the airline- Saudia Airways to enquire about the charges for re-scheduling / cancellation charges. They informed...

I applied my 90 days visa from cleartrip and they charged me accordingly after that i booked my ticket including return as per my 90 days visa &at the airport visa authority said that my visa is valid for only 30 days not a 90 days so your have to book again return ticket as per one month visa at that time i booked again return ticket which cost around 18000rs not only this when i reach dubai airport custom police hold me for one hour then later I knew cleartrip issue my with the Title of Mr which must be Ms.Now i raise the complaint via email that my refund my ticket coast and reissue my visa but they are just entraining through sending useless emails..i never ever seen these type of stupid service i recommend tk all don't use site for any service they are anly giving headache and waste of money because I mentally harrassed at both airport because of their mistake, i will go to consumer court to complaint their mistake which embraced me as well .

I purchased a flexi ticket (above trip ID) which said no charges for changing the date. I called to change my date and Clear trip said I need to pay the fare difference. The fare difference communicated to me was AED950 while Clear trip offered me a new ticket for 655 on the same flight and date,

Please advise if it were you what would you do. I would prefer to change the ticket to March 11th 2023 to the same destination.

I have been ticketing with clear trip for 5 years and if this is not resolved will be my last booking everwith the organization.

I have booked my oneway tickets from BOMBAY TO PARIS for 23rd October 2022 (trip id[protected] . While booking it was clearly mentioned 02 pcs of cabin luguages and once booked I received an email confirmation with 0pc of cabin luggage.

Shocked to see I verified the details on their website and it was still showing 02pcs of cabin luggage and its still showing today on 05day of my booking with same flight 02 pcs of cabin...

Sir
This is the mail received from Indigo regarding cancellation of the PNR PJLT7S, booked on 19th April 2022 and subsequently cancelled on 22nd April 2022. Still uptodate I have not received my Refund Amount of
Rs. 5244 . I don’t have Trip Id as the email were deleted from the email id provided. This email received from Indigo clearly shows that Company Name is Cleartrip and also stated that the amount from Indigo has been processed to Your Company. Kindly look into this matter and solve the problem as early as possible so that I need not want to go by some other way.

Everything is clear in this mail. You go through it and do the needful.

Sanjay Deo
[protected]

I have booked a flight ticket for Chennai to Mumbai and from Mumbai to Chennai return ticket with Flexifly option.

When i tried to reschedule the flight before 4 hours, i could not able to do it. After that i called their customer care and they are saying that i have to do it before 24 hours.

Regarding this 24 hours timeline i have not received any mail. But in their news coverage and in their blog they posted that with flexifly we can reschedule flight before 2 hours of departure.

One of the worst experience. Every plan was defeated because of it.

We have been using cleartrip for many years. But this is the worst we have faced.

Kindly contact cleartrip before you are opting for flexifly. Or else you may also have to go through something like this.

Dear Sir
I booked a flight ticket against fle, I fare opt of dated 30 August 2022 .. In Flexi fare we can change the ticket date without any extra charges but today when I call to clear trip coustmer care they told me I need to pay Rs. 3045 for Re shedule the date..
I am not understand what is the mean of Flexi fare opt.. I need a satisfectory solution as soon as possible pls.

Dear sir,

TRIP ID[protected] TRIP NAME Hotel Galaxy Inn, Ahmedabad, Gujarat, India

Pls provide AC charge Rs 1000 As par our discuss Already fwd Invoice yr Hotel copy

Very bed service Hotel - ROOM not clean, nad linkage, Hot water Not Provide, No AC room provide

yr webside portal Hotel - Not Hotel Guest House Wrong Display very bed experience CLEARTRIP NEXT TIME NOT BOOK

Provide full Refund otherwise Complain High Authority

Already Discuss yr Executive Provide AC charge 1000 so Pay Hotel Rs1000 discuss Dt 13 Aug 2022
Till date Not Provide Refund Monday

Fwd Link bank details

Call me urgently

Regards
Krishna

Respected sir
This mail is regarding our booking if[protected]
PNR NDZEWN and return flight is[protected]
PNR SFG78E
MY SON IS 12 years 11 months he got vaccination corbevax both doses, now issue is i heard about corbevax k no ot approved by WHO, so Singapore those kids who got vaccination of corbevax
Plz update is this right or wrong
If right
Plz refund our money or reschedule our flight to next year without any charges, because at time of booking you didn’t update regarding this vaccination corbevax, because we give you the kid DOB, if you know about this issue, after that you booked our flights this is your fault, this is your basic work,

So plz update our flight date is 11 August it’s already too much late, I call you so many times regarding this issue, right now till today we did not received any clear information from your side, I am shocked clear trip is very big service portal, they did not maintain any customer complaint tracking, if customer not satisfied why not you guys respond on urgent basis I raised issue so many times but always nothing done by Cleartrip, why we booked for through Cleartrip, if you can’t handle the issue, it message to higher authorities to Cleartrip your service is very very poor, you only received the money from customer not give him service, that’s not good
So my humble request to all higher authorities Memeber plz don’t underestimate critical quires

Plz I have very short time to flight
Plz escalate this issue and resolve ASAP

Regards
Paramjit singh
[protected]

Very very poor service by Cleartrip, they are fraud company only received payment, if you know about covid guidelines why you booked our tickets, if you don’t know about the guidelines of covid why you working on this business, we are going to Singapore for tourism not for quarantine, so why not you clear the customer regarding this issue.
After getting the payment they did not give any service to customer.

So don’t waste your time & money on Cleartrip

Regards
Paramjit singh
Ludhiana ( Punjab )

I’m writing this because Cleartrip force me to do this they are not responding my email and not yet return my money . My name is kensum and I’m very disappointed with cleartrip . I booked flight ticket with cleartrip apps from Delhi to malta on 11/7/2022 with the amount of Rs 70, 098 through net banking trip id number[protected] after deducting amount from my account to cleartrip, I received a mail saying transaction failed and if the amount is deducted from my account it will be refund within 3 to 12 days but I haven’t received my money yet.

that was my last saving amount, no more money for flight ticket and I need to resume my duty before 15th July .so I took loan from my friends.

I had send mail to cleartrip on 12/7/22 request to refund my money back if possible 🥺[protected]@cleartrip.com but no response but in website it says they will respond within 24hours .
Advice to everyone, don’t book ticket from clear trip if you didn’t have backups money otherwise you will lended up like me.

So I’m here in this forum and expecting you will definitely help me.🙏
I’m attaching pictures as reference.

Hi,

@cleartrip I am absolutely appalled at the way you have abused my mental health, time and trust over the last 1 week. We have been trying to convert my fathers business class ticket with @turkishairlines to an OPEN ticket because of my mothers cancer treatment that has been extended.

When I spoke to @cleartrip they asked me to speak with @turkishairlines because cleartrip couldn’t change it. On speaking to @TurkishAirlines I was told they can’t change it and ask me to go back to @Cleartrip or reach out to the Turkish Airlines customer relations team.

Wrote to the @TurkishAirlines customer relations team & they say it has to be done from @Cleartrip Again I reach out to cleartrip and they say we need confirmation from the airline if they can make it open. Two days pass and false promises of call backs are made but don’t happen.

Finally after 5 days of going back and forth and calling atleast twice everyday and holding the line for atleast 40 minutes and repeating the same story daily, a customer rep @Cleartrip finally confirms my ticket is OPEN and sends an email confirmation BELOW.

I started to check on my end if the status of the ticket changed on the portal and it had not. So I called eartrip again today and @Cleartrip CANT find this email sent below and has kept me on phone for 2 hrs trying to find something they sent! So as per them the ticket is not OPEN even though the below email clearly states it is open. All this harrowing in the middle of my moms critical health challenges that we are dealing with together as a family.

THE DEPARTURE IS IN 72 hours and your team asks me for another 24 hours???? Who is going to compensate us for all this time lost in back and forth and the business class ticket money on the line???

This will have to be taken to consumer court if it is not resolved immediately.

I booked ticket of rs.5801, money was deducted immidiately but I didn't got any ticket confirmation. I'm unable to book another ticket now. I tried contacting them in twitter & Instagram but no response. Most fraud company.

I have booked ticket on Cleartrip. Money got deducted from account and no confirmation has come of booking. I don't know where my money is hanging. I booked the ticket in emergency and now I have no money and I will be stuck wherever I am. I am in desperate need of this booking or my money refund.
Please help me.

This is w.r.t. trip ID[protected]. I am informed that my flight from Banglore to Delhi through Vistara is being cancelled due to some technical issue and I will get the refund for the same.
I had booked the flight under EzCancel for Rs. 9066 and have got a message of refund initiation of Rs. 8495 only.
Request you to refund the complete amount as the cancellation has not been initiated by me but has happened due to a technical problem between cleartrip and Vistara.

Hoping for quick resolution of the same.
Thank you.

Cleartrip Trip ID[protected] booked from Trivandrum to chennai under flexifly. This assures date change for flight. As travel plan changed, I called up cleartrip and then they said I have to pay addl 2500/- for date change. Only then date change can be done. They said flexifly plan means we have to still pay for the change of date and we have to file a claim with Digit Insurance. This is news to me. Then Cleartrip said I will get a link in 24 hours which I did not get and then when I call cleartrip - they asked me to call Digit insurance. Digit Insurance said cleartrip will send the link. I am stuck between the two. I feel this Flexifly plan ClearTrip and DIgit Insurance is a scam

Sir, i booked a up and down flight ticket during july 2020. Unfortunately due to corona it has been cancelled and refunded by airlines. But ‘clear trip ‘ isn’t given the money to me yet. I contacted them somany times but they are fooling me. They finally given transaction no. also (74093590273716004101006)and it was fake. Do some thing please
My tip id : [protected]
Ticket num:[protected]

I have booked a round trip flight from kolkata to silchar on 30th July and 6th August. My PNR NUMBER IS GIIKKY. But, i am not able to see the trip details in cleartrip app and hence I am not able to reschedule my flight

I had raised a complaint on this forum for not getting refund on my ticket that got cancelled in 2020.
Dubai to Pune
7/4/2020
Flight ID X -212
Confirmation number : PLAUTD
I got a response from clear trip & they are asking me for a bank account of Dubai to make a refund.
I never had a account in Dubai, two years back I was in Dubai on tourist visa.How will I get account in Dubai ? when I never had one.
Please help

I had booked a ticket for my travel from Dhaka to Kolkata by SG 77 on 30.06.2022 with a scheduled departure time of 13.35 Hrs (BST) and arrival time of 13.55 Hrs (IST). I have been informed through SMS on 30.06.2022 @ 2.43 Hrs. that the flight is rescheduled to 15.55 Hrs. instead of 13.35 Hrs. Again at 3.56 Hrs. I have received another SMS that the revised time is 16.55 Hrs. instead of the previous revised time of 15.55 Hrs. One more message was received at 10.33 hrs. that the revised flight time is 19.25 hrs instead of 16.55 hrs. Accordingly, flight timing was changed 3 times thereby my basic purpose of flying to Kolkata got disturbed.

It is a matter of great regret that your Airline does not care about the value of time for the passengers. As you know time is an important factor for the success of every one. I had an important meeting at Kolkata at 16.30 Hrs. Not attending the meeting has resulted in a big loss to me financially & mentally. Moreover, I don't understand why you don't send Whatsapp messages/calls instead of SMS/normal calls as you know people traveling from outside India can't receive normal calls as receiving calls abroad is chargeable.
In view of the fact that I had to cancel the tickets (Round trip) as there was no reason for flying to Kolkata & return. The delay from the Airlines side was for more than 5 hrs. Hence, the tickets were cancelled without my fault. However, it was to my utter surprise that only Rs. 4, 487/- was refunded after deducting an amount of Rs. 7, 202/- from the total ticket cost of Rs 11, 689/-.

I was totally disturbed about the irresponsible behavior on part of Spicejet. I have made a mistake by choosing your flight. In future I will never go for your flight. I hereby submit my claim for a total refund of the deducted amount i, e Rs. 7, 202/- immediately. You are also requested to compensate for my loss due to your careless/useless service.

My flight was cancelled during the pandemic April 2 2020(Dubai to Pune), Its been two years I am fighting with clear trip for the refund.I have received confirmation on two occasions, that the amount is getting paid to me & after that nothing, no mail, no refund nothing.

Flight : Dubai to Pune
PNR : PLAUTD
Date : 2nd April 2020
AirLine : Air India express

Please help me get my refund back