ClearTrip Customer Care
Cleartrip Pvt. Ltd.
Customer satisfaction rating: 4%
Submit a Complaint
1546
COMPLAINTS

ClearTrip Customer Care

Cleartrip Pvt. Ltd.

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Address
DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E)
Mumbai
Mumbai City District
Maharashtra
India - 400011

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
451
down
221

Phone:
Phone:
up
255
down
141
up
129
down
132

Additional info
Office
No 34, Ground Floor, Suraj Ganga Soft Park,1st Main Rd, Phase III, J P Nagar, Bangalore, KA 560078, India

Customer satisfaction rating
4%
Complaints
1546
Pending
31
Resolved
44
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

ClearTrip Complaints & Reviews

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Cleartrip — trip id 190117172768 flight 9w-587 from dxb-del

 jamalSarfaraz on Mar 21, 2019
This is to informed you that i got an intimation of dxb to delhi flight jet airways canceled by clear trip and when i called clear trip and spoke with (Amit and his supervisor as well) he hasn't get back to me even after several follows up failed to resolve the inconvenience.

This is simply case of customer harassment according to the relevant provisions of consumer protection act this is highly negligible on the part of clear trip caused inconvenience to me.

This is my formal notice to clear trip to avoid delay in this case as they are not contacting me regarding refund...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — amount got debited but booking isn't confirmed

 Varadarajan padmanaban on Mar 21, 2019
Dear team,

I am frequently travelling from hyderabad (Hyd) to puducherry (Pdy) and puducherry (Pdy) to hyderabad (Hyd) through spicejet.

On 05/march/2019 morning around 8:07 am, i tried booking air ticket from hyderabad to pondicherry via cleartrip. Due to some technical issues, the transaction has been aborted at the last stage (After payment) and i received a message that "oops! There is an issue". Also the ticket fare rupees 4265 has been debited from my son’s icici bank account[protected] and my ticket wasn't confirmed too. Apart from that i didn’t receive...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — didn't receive flight ticket refundable amount

 Er. Fazal Imam Faruqui on Mar 20, 2019
I cancelled the ticket on13/03/2019 (from Kochi to Kuwait) Qatar Airways. But till now I didn’t receive refundable amount, please check the status and send the amount in my account as soon as possible.
Details Given Below,
Passenger Name: - Suresh Vettiyattil
Trip ID:[protected]
PNR No. JQ8YVI
Date of journey: - 15/03/2019...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — amount debited but booking is not done

 Rishita Desai on Mar 18, 2019
I had booked 3 tickets of water kingdom yesterday but the booking is not done and the amount is debited.I couldn't even contact them because the trip is not booked so trip Id is not generated and for contacting them trip id is required. And there is no email Id where we can write a mail for getting support.Please resolve my problem at the earliest....
Complaint comments  Read comments Complaint category Amusement Parks

Cleartrip — booking got cancelled by airlines

 gagan9953 on Mar 18, 2019
This is to informed you that there is no intimation of flight cancelled by clear trip and when i called clear trip and spoke with shreya (One of the executive) she hasn't get back to me even after several follows up failed to resolve the inconvenience.

This is simply case of customer harassment according to the relevant provisions of consumer protection act this is highly negligible on the part of clear trip caused inconvenience to me.

This is my formal notice to clear trip to avoid delay in this case as they are not contacting me and they are not refund my money back...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — no refund received

 Pompa Mukherjee on Mar 16, 2019
Booked a flight ticket on 02nd march 2019 pnr emynme not got refund till date booking made from clear trip. No response from customer care. Calling so many times not answering. Trip i'd[protected]. Cancelled the booking on 2nd march 2019 only whereas indigo has refunded the amount to cleartrip. Why calls are not being responded. Customer care number also wrong. I want my refund at the earliest. Why there is so delay...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — trip id 181026219012

 Nachiket 20182112 on Mar 16, 2019
Hello
I have booked the flight banglore to kholapur with clear trip booking platform dated on 21 dec 2018. The flight was auto cancelled by airline.
As i have not travelled, i did informed to clear trip same day and shared all necessary proof requested by clear trip.
I am following up with clear trip refund team for my flight cancellation from airline. All requested document proof were submitted on 17 jan 2019. It was promised by clear trip that within 45 days refund would be processed. I am still awaiting refund from clear trip team. Can you help?
Thanks nachiket...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — request for amount refund of cancelled ticket

 soorya lifecare on Mar 16, 2019
Dear sir

We have booked flight ticket on 19.03.2018
(Jet airways 434 from mangalore - (Ixe) to mumbai (Bom) pnr no: cznxtt
& indigo 6621 from mumbai (Bom) to mangalore (Ixe) pnr no:kcuk4j
And both tickets has been cancelled due to some issues but till now we have not received refund amount to our account.

So please look into the issue
Kindly do the needfully

Thanking you
Please send if any query to below mentioned email address

[email protected]
[email protected]

[protected]
Complaint comments  Read comments [1]Complaint category Airlines

Cleartrip — trip id confirmation not received but payment processed

 Jaydev Kundurmutt on Mar 16, 2019
I made a booking on 25th feb 2019 for mumbai to delhi flight jet airways 9w 353, departing on 16th march 2019 in the name of mrs chaya urivi rao. However did not receive clear trip id or confirmation email. Booking made by andhra bank credit card. Credit card was debited. This is a very serious issue. I demand an immediate response to this and either confirmed trip or full refund. Please take prompt action. Email id is crmn. [email protected] Mobile is [protected]...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — cleartrip-no return of refundable amount

 Tanya Chaudhary on Mar 16, 2019
I have booked a roundtrip from bangalore to delhi via cleartrip. Flight is scheduled on28feb and 2 march. But i have cancelled the ticket and approx 6000 should be refunded to me but when i am calling customer care no one is responding to it. I have been calling since past 10 days but they always say line is busy they will get u in touch shortly but no action was taken. My pnr is-lb4vvl and lleurx...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — fare deducted but ticket not received

 mainakg on Mar 16, 2019
While booking tickets for kolkata-delhi-kolkata for 25/3/19 and 31/3/19 amount of 11, 547 inr was debited from my account through net banking [ref avenues-ccagc2gum277/ccavenue.com] dated 16/3/2019 at 08:12.

However, i received a message that there was a problem with the transaction and did not receive the ticket or trip id. The money has not yet been credited back to my account. There is no way to contact cleartrip customer care without a trip id....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — refund amount of cancelled ticket

 sandybukka on Mar 15, 2019
Trip Id:[protected], I have booked 2 tickets in Air India Airlines from Hyderabad to Tirupathi in the month of July 2018 to travel on 1st November 2018.After a few days I cancelled my husband's ticket in the month of August.For that I received rs.424 towards cancellation.
When I went to Hyderabad Airport to travel Tirupathi on 1st november, I came to know that the flight was ancelled, which I was not intimated by any message or mail.I had a concert there to perform, it created problem to me.
When I asked about this, Air India People told that they will refund full amountof the ticket...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — non refund of amount for trip id:19030877576

 dipak2325 on Mar 15, 2019
I have booked a ticket for ccu to ixz sector for 12 oct 2019. I have made the payment through upi payment method from google pay for which an amount of rs.4983/- has been debited from my a/c. But i have not received the ticket nor i get refund of that amount. I have contacted several time with the customer support of cleartrip and given all related documents in mail, but till date not received my money back.

Team kindly consider my request and do the needful....
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — refund of cancelled trip id 181025107624 cancelled due to airlines cancellation

 pmkishore on Mar 15, 2019
"we would like to inform you that under the booking pnr # acq82m, pcvy8p, we have processed the full refund to the travel agency account, which was used originally at the time of reservation. Kindly get in touch with your travel agency to claim the refund after 24-48 hours. We thank you for choosing indigo and would look forward to hear from you soon. Regards, customer relations"
This was the reply given by indigo airlines. "

Trip id[protected] entire amount booked may pls be refunded to my bank account immediately....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — not received the refund amount past one month

 priyanamma on Mar 14, 2019
Hi team,

I am regular customer of clear trip. But i am going to stop this service..

I have travelled from delhi to calicut on 17-jan-2019, indigo flight. (Trip id: [protected]). Because of flight issue i miss the flight from bnglr to calicut. Indigo already refunded the amount (621 rupees) from their side.
But clear trip team not able to refund my amount.. I called multiple times they told that you will get refund in 7 working days.. Now almost 2 month is going to complete.. No response from their side..

I request everyone please dont use cleartrip...
Complaint comments  Read comments [1]Complaint category Airlines

Cleartrip — not refund the money back

 Tilak kalita on Mar 13, 2019
I have book ticket from guwahati to mumbai round trip in jet airways flight no 9w 135 by cleartrip on22feb and 26feb followed by trip id [protected]. [protected].[protected]total ammont of rupees 42637. We have been informed by the cleartrip that the flight is cancelled by the airlines. And the total money will be refund betwee5to7 working days ourcancelition date was 1-3-2019. But till today i have not received a single cancellation money plez sir do the needful to refund my money as soon as possible....
Complaint comments  Read comments Complaint category Banks

Cleartrip — issued for ticketing

 Sayedzabid on Mar 12, 2019
Sir
I am sayed Hashim Zabid. I purchased yesterday by online ticket from Muscat to calicut on April 10th 2019 and return calicut to Muscat on April 2019 for Oman air lines( Trip Id:[protected] . Already debited 102.00 omani riyal my account. But I didn't get my ticket and any information. I humbly request me to send a ticket to email [email protected]l.com . otherwise, I ask you to refund my money.

Booked name : Panayathil Sayed Hashim Zabid
Passport No : M7296634
Oman ID:[protected]
Phone number: +[protected]
Email: [email protected]
Complaint comments  Read comments [1]Complaint category Airlines

Cleartrip — refund payment not deposited in my bank account

 das [email protected] on Mar 12, 2019
I booked ticket for six persons from bhubaneswar to port blair and back vide trip id[protected] and pnr sdu3fc. Indigo cancelled the flight from bhubaneswar to kolkata. Hence, i was compelled to cancel the flight. Indigo intimated me that an amount of rs.32, 256/- has been processed as refund amount on 24th february'2019. The booking was done by vikas yesane of your office.in the mean time 28 days have passed but no amount is deposited in my account. Please take necessary steps to deposit the refund amount of rs.32, 256/- in my bank account....
Complaint comments  Read comments [2]Complaint category Banks

Cleartrip — ticket issue

 Sayedzabid on Mar 11, 2019
Sir
I am sayed hashim zabid. I purchased yesterday by online ticket from muscat to calicut on april 10th 2019 and return calicut to muscat on april 2019 for oman air lines. Already debited 102.00 omani riyal my account. But i didn't get my ticket and any information. I humbly request me to send a ticket to email [email protected] Otherwise, i ask you to refund my money.

Booked name : panayathil sayed hashim zabid
Passport no : m7296634
Oman id:[protected]
Phone number: +[protected]
Email: [email protected]
Complaint comments  Read comments Complaint category Airlines

Cleartrip — lack of response to my complaint trip id 181216141082

 RAVIKUMAR M.N. on Mar 11, 2019
I had booked the subject trip (Trip id[protected] with you and had subsequently cancelled the bangalore mumbai leg of the trip for which i had received the refund. I had however not cancelled the mumbai - jamnagar leg of the trip.
Upon trying to check in at mumbai on 25th january 2019 at mumbai for the jamnagar flight i was told that the entire trip had been cancelled by"clear trip"and the flight was full. I had to plead with the air india manager to accommodate me with one seat as it was necessary for me to reach jamnagar on that day. Finally, i was able to get one ticket for which i...
Complaint comments  Read comments Complaint category Airlines

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