ClearTrip Customer Care
Cleartrip Pvt. Ltd.
Customer satisfaction rating: 4%
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1828
COMPLAINTS

ClearTrip Customer Care

Cleartrip Pvt. Ltd.

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Address
DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E)
Mumbai
Mumbai City District
Maharashtra
India - 400011

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
504
down
255

Phone:
Phone:
up
275
down
160
up
148
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153

Additional info
Office
No 34, Ground Floor, Suraj Ganga Soft Park,1st Main Rd, Phase III, J P Nagar, Bangalore, KA 560078, India

Customer satisfaction rating
4%
Complaints
1828
Pending
15
Resolved
60
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

ClearTrip Complaints & Reviews

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Cleartrip — airline ticket refund trip id 190505310236

 Aniltims on Jul 23, 2019
Hi Team,

I have been chasing clearTrip team for the refund of my cancelled ticket but there is no positive response from the team.

Ticket was cancelled on 20th June'19 but still i have not received the full amount refunded by the team. I have called their customer care team multiple time but no positive response.

Requesting your assistance to get this issue resolved at the earliest.

Regards,
Anil Prasad...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — money deducted but didn't receive any confirmation message or email regarding the tickets

 Gouri C on Jul 23, 2019
Hi
I have booked tockets for two persons today afternoon from chennai to visakhapatnam. I have not received any confirmation about the tickets or any email or sms. When i checked qith the indigo airlines (Which i have choosen for my trip), they have confirmed that no ticket is booked on the names i have mentioned. I tried calling cleartrip. They have asked me for a trip id. I didn't receive any message or id from cleartrip. Kindly look into the issue and refund the money back to my account...
Complaint comments  Read comments [3]Complaint category Airlines

Cleartrip — wrong service from cleartrip

 ShahMohsin on Jul 23, 2019
Dear cleartrip,

I booked a ticket from your website where i could not use my coupon code where i was supposed to get 5% off and a la perl ticket free, now as a customer i requested to give what is my right but according to your cc they cannot provide the said freebies to me, so may i request to cancel my ticket and credit my back to my account plz...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — double payment for hotel stay in kakinada : ref#igagpmsjko.

 Srinivasa Murthy Pisupati on Jul 23, 2019
I booked a hotel room on 17/7/2019 at hotel city inn kakinada with the above trip id i. E., ref#igagpmsjko through cleartrip. Even though my bank a/c was debited with rs.2268/- neither the hotel nor my mobile through which i booked the hotel i. E.,[protected] received hotel booking confirmation from cleartrip. As the confirmation of booking through the esteemed cleartrip was not received by the hotel city inn kakinada, they collected rs.2661/- again from me. The relevant entries of my bank account are here under. As the hotel people did not accept my version that my account was debited by rs.2268/-...
Complaint comments  Read comments Complaint category Travel & Vacations

Cleartrip — refund not initiated

 Winter01 on Jul 23, 2019
I have not received my refund from cleartrip and it has been over 2 weeks. My recent trip from delhi to dehradun was cancelled by indigo about 2 weeks ago. I opted for a refund but i have not received it. The trip is coming up as 'travelled' in my cleartrip account but it was not, it was cancelled by the airline and the cancellation for refund was confirmed by me on 2/07. I spoke with them on the phone and also submitted for a refund online immediately after receiving a message that the airline had cancelled.

Pnr fd5s8s...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — please return my money

 ambica arj on Jul 22, 2019
Dear sir,
my Trip ID :[protected]
I tried to book the tickets on 19th July but due of technical issues my card is not working that time. Immediately cleartrip customer care person call me and send payment link to my email I'd.
I tried two time but booking is not happened.
And once again I received call from your Person . She given time upto next day morning.
That is 20th I tried morning on the day. But not processed booking same time your person call me also. At the time also not happened. I stopped the trying booking.
Then I tried in other company...
Complaint comments  Read comments [1]Complaint category Airlines

Cleartrip — my amount rs 26253/- debited but didn't get any booking confirmation of flight tickets

 [email protected] on Jul 22, 2019
I have tried to book flight tickets from Chandigarh to Pune ( flight INDIGO 6E-842 from IXC 12:05 to 13:10 DEL and INDIGO 6E-286 DEL 17:55 to 20:00 PNQ for 3 travelers) for dtd 24/07/3019 through on line booking from Cleartrip Pvt. ltd Booking Date is 22/07/2019. Amount of Rs 26253/- has been deducted from my account at time appx 02:12 pm dtd 22/07/2019 during online booking at place (Talwara, Distt. Hoshiarpur, Punjab) but tickets has not booked. The following message shown by your firms after make payment through debit card of State Bank of India ( debit card ending 4583)

"Oops,...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — tried to book tickets, but account debited

 C D Ramachandran Nair on Jul 22, 2019
I have tried to book tickets two times from cochin to mumbai for my daughter parvathy r nair on 19.07.2019, but not received it. My account is debited twice for rs. 3316/- each (Total 6632).
Pl send back me the money.
Account details
Bank : iob kaloor ernakulam
Account no. [protected]
Ifsc code : ioba0001613
Name c d ramachandran
Debit time : 12.28 and 17.01 on 19.07.2019...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — my money got deducted but my trip id is not generated

 Drishti ghosh on Jul 21, 2019
I booked a flight from ahmedabad to kolkatta and return kolkatta to ahmedabad 3oct-11oct my money got deducted but i did not receive any ticket or id its showing payment failed whr in my money is deducted from acct no one is available on chat to help and even your coustomer care is not responding on call extremely annoying waiting for your call and my conformation please get it done as soon as possible...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — cleartrip/ my amount debited but didn't get any booking confirmationflight tickets.

 mohor chatterjee on Jul 20, 2019
I have tried to book flight ticket from kolkata (Ccu) to bhubaneswar (Bbi) (Round trip) for 02-08-19. Booking date is 20-07-19. Amount of rs. 4243/- has been debited but the ticket hasn't booked. Upi refs no - i[protected]. Din't receive any email or message neither regarding the ticket details nor the refund. As the ticket hasn't booked, there is no trip id but when i call customer care the very first question is enter your trip id. So i couldn't talk to the customer care. Such a poor customer service. Would like to know urgently the status and refund asap....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — complaint - refund for flight ticket from hyderabad to bangalore 17th july 2019- go-air pnr-ze1p7h

 gummas on Jul 20, 2019
On 17th july 2019, i tried to book a flight ticket for my parents on go air thru clear trip. After keying in the details and payment details (Bank transfer), there was an error message telling the transaction could not go thru and that clear trip will contact within 4 hours time. Since our travel requirement was same day (Within 5 hours), i made alternate arrangements and booked the ticket separately. I received a mail from clear trip alerts that the booking is pending and details saved for me to complete the same. Since i already made alternate arrangements i did not book again. When i tried to...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — not getting response of mail and refund of money

 Vikesh Barla on Jul 20, 2019
Sir i vikesh barla tried to book ticket of 03 person on 19/07/19 of journey date 22/07/19 from port blair to chennai for which rs 8574 have been deducted from my internet banking at around 0545 hrs without booking. I did not received any message in my phone number or in my email id [protected]@gmail.com. Regarding booking but my money was deducted. I do not have cleartrip account and and have not get any trip id regarding the transaction. Last digit of my account number is 6895 for reference....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — trip id-190716226030

 Rakeshthakur on Jul 19, 2019
Rakesh here i booked a room in mumbai ginger hotel in 16th july checkin 17th july by cleartrip when i reached in hotel 17th july approx 2pm they told me they have no booking for me please resolve the issue i haven't received any services for the same they said there is no booking for the same please consider the matter seriously either we will move to customers court do contact me at [protected]...
Complaint comments  Read comments Complaint category Credit Cards

Cleartrip — money got deducted from my account [Resolved]

 Dibya Santanu Nayak on Jul 19, 2019
I was booking fight from ahmd to kolkata for 7th of august.. After confirming in the payment option rs4394/ money got deducted from my account and ticket was not booked.. Help.. Phone number linked with the account - [protected]. Mail id[protected]@ksrm.ac.in..
Can i get customer care number other than [protected]??? I am fed up of not getting any number.....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — amount deducted but ticket id and tkt not provided

 Vinayak Sadekar on Jul 19, 2019
Today i wanted to book an air tkt for round trip for my daughter ms. Gautami sadekar and i paid online through netbanking of icici the amount of rs 5869 for chennai to mumbai & return tkt for the travel date of 27th july for going and 29th july for return to chennai - bothway indigo flights
The booking was done around 11:15 am today but till now no refund is given nor a tkt booking is done as after money was paid the page error massage came and for long time no change in status
When tried to contact customer care they ask for booking id and in absence of tkt i can not provide it...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — amount deducted but no tickets booked

 Sanmitha on Jul 19, 2019
We booked 2 flight tickets from bangalore to mumbai and after the payment the system showed an error without generating the trip id or ticked but the amount has already been deducted. When we call customer care they are asking us to enter the trip id. How can we provide a trip id when there was an error from your end. If this is not addressed, a bad word of mouth shall be spread about cleartrip and also we shall not do any further bookings under your portal....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — amount debited but ticket not booked - plus no proof number!!!

 Aditi Dave on Jul 19, 2019
I am quite displeased by your customer care system.. I booked for my ticket from mumbai to chandigarh on 13th aug, 2019, go air flight. The page went till booking, the amount got debited from my account and i have no ticket booked message.. And the page of cleartrip expired at that time.. So i think the ticket is not booked but amount deducted.. Now there is no way i can find the status as your customer care no. Asks for ticket reference no. - which i dont have.. So how do i proceed to talk to someone in customer care.. This is ridiculous......
Complaint comments  Read comments Complaint category Airlines

Cleartrip — transaction failed for trip id but amount debited

 Ramkrishna Samanta on Jul 19, 2019
Dear sir,

Reference to the subject matter we regret to write that the following trip id, that we tries to book on 18.07.2019, has been failed

Trip id :[protected]

Trip id :[protected]

Trip id :[protected]

But our bank account have been debited by rs.4300/- for 3 times. We also attached herewith scan copy of the above three failed booing confirmation/id for your ready reference.

Please arrange to refund the amount asap.

Regards,

Ramkrishna samanta
[protected]...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — trip id and ticket issue

 LovingsonN on Jul 19, 2019
Hi,
I have booked a flight ticket on 18/7/2019 at 06.03 p.m. but I have not receive any trip id and booking confirmation email from clear trip after the payment are donethrough Ola wallet. They showed redirecting you to marcent website only after the transection was completed. I received the confirmation from ola service also with the transect ID [Ola Money] EHMV-IX66-9YLO. I called the cleartrip support team but they only ask me trip ID all the time which I didn't receive and asked them.
I am requesting to you, please check the transection ID and confirm that my booking is done...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — payments deducted but flight not get booked [Resolved]

 Shobha Kant Singh on Jul 19, 2019
I have tried to book flight ticket from Delhi to Mumbai on 19-07-19 for 2 pessenger. Amount of rs. 5956 has been debited but the ticket hasn't booked. I din't receive any email or message neither regarding the ticket details nor the refund. As the ticket hasn't booked, there is no trip id but when i call customer care the very first question is enter your trip id. So i couldn't talk to the customer care. I dint receive any reply for the complaint sent through email also. Such a poor customer service. Would like to know the status and refund asap.

Payment message was - Payment of Rs....
Complaint comments  Read comments Complaint category Airlines

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