ClearTrip Customer Care
Cleartrip Pvt. Ltd.
Customer satisfaction rating: 4%
Submit a Complaint
1550
COMPLAINTS

ClearTrip Customer Care

Cleartrip Pvt. Ltd.

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Address
DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E)
Mumbai
Mumbai City District
Maharashtra
India - 400011

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
452
down
221

Phone:
Phone:
up
255
down
141
up
130
down
132

Additional info
Office
No 34, Ground Floor, Suraj Ganga Soft Park,1st Main Rd, Phase III, J P Nagar, Bangalore, KA 560078, India

Customer satisfaction rating
4%
Complaints
1550
Pending
31
Resolved
44
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

ClearTrip Complaints & Reviews

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Cleartrip — issued for ticketing

 Sayedzabid on Mar 12, 2019
Sir
I am sayed Hashim Zabid. I purchased yesterday by online ticket from Muscat to calicut on April 10th 2019 and return calicut to Muscat on April 2019 for Oman air lines( Trip Id:[protected] . Already debited 102.00 omani riyal my account. But I didn't get my ticket and any information. I humbly request me to send a ticket to email [email protected] . otherwise, I ask you to refund my money.

Booked name : Panayathil Sayed Hashim Zabid
Passport No : M7296634
Oman ID:[protected]
Phone number: +[protected]
Email: [email protected]
Complaint comments  Read comments [1]Complaint category Airlines

Cleartrip — refund payment not deposited in my bank account

 das [email protected] on Mar 12, 2019
I booked ticket for six persons from bhubaneswar to port blair and back vide trip id[protected] and pnr sdu3fc. Indigo cancelled the flight from bhubaneswar to kolkata. Hence, i was compelled to cancel the flight. Indigo intimated me that an amount of rs.32, 256/- has been processed as refund amount on 24th february'2019. The booking was done by vikas yesane of your office.in the mean time 28 days have passed but no amount is deposited in my account. Please take necessary steps to deposit the refund amount of rs.32, 256/- in my bank account....
Complaint comments  Read comments [2]Complaint category Banks

Cleartrip — ticket issue

 Sayedzabid on Mar 11, 2019
Sir
I am sayed hashim zabid. I purchased yesterday by online ticket from muscat to calicut on april 10th 2019 and return calicut to muscat on april 2019 for oman air lines. Already debited 102.00 omani riyal my account. But i didn't get my ticket and any information. I humbly request me to send a ticket to email [email protected] Otherwise, i ask you to refund my money.

Booked name : panayathil sayed hashim zabid
Passport no : m7296634
Oman id:[protected]
Phone number: +[protected]
Email: [email protected]
Complaint comments  Read comments Complaint category Airlines

Cleartrip — lack of response to my complaint trip id 181216141082

 RAVIKUMAR M.N. on Mar 11, 2019
I had booked the subject trip (Trip id[protected] with you and had subsequently cancelled the bangalore mumbai leg of the trip for which i had received the refund. I had however not cancelled the mumbai - jamnagar leg of the trip.
Upon trying to check in at mumbai on 25th january 2019 at mumbai for the jamnagar flight i was told that the entire trip had been cancelled by"clear trip"and the flight was full. I had to plead with the air india manager to accommodate me with one seat as it was necessary for me to reach jamnagar on that day. Finally, i was able to get one ticket for which i...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — paid for meal services which was never provided during flight

 Sukalyan Dey on Mar 11, 2019
A flight was booked for 4th march, 2019, (Trip id[protected]: agartala hyderabad one way) through cleartrip. Payment for nonveg meal on board was included in the transaction that got cleared.
But i was not provided any meal because the boarding pass showed special services as nil even though my flight itinerary issued by cleartrip showed meal is booked. I stayed starving for 5 hours. Asked the flight attendants to solve the issue, but they could not resolve the same. Later i wrote to the customer care of indigo, but they said i need to contact the agency from which i booked the flight....
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — double payment deducted by cleartrip

 k.satish68 on Mar 10, 2019
With the reference to the above we informed that we had booked flight booking on 09.10.2018 from ahmadabad to delhi. At the time of booking first time transaction was not successful and we had not received any booking confirmation from cleartrip as well as jet airways. After some time we had booked the ticket and second time we got the booking and email for confirmation of booking. We ahd make payment through credit card. On receiving of our credit card statement we observed there are two debit for rs.20204/-each. We had informed the matter our credit card company and they taken up the matter with...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — transaction processed but no confirmation received

 Abin J on Mar 10, 2019
Please do note that a transaction has been processed but no confirmation has been recieved.

Netbanking message :
Your e-commerce transaction of rs.14436.00 through csb netbanking has been processed successfully.
Please do look into it.

Transaction id was:[protected]

Through cleartrip.com booked three air tickets from cok to pnq eventhough the money has been processed but failed to get a confirmation as well as the e - ticket. The flight was supposed to be on 13th of march and it was spice get and the scheduled departure was at 13.50. Do pay...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — refund due to cancellation of flights by the jet airways

 Mukund Jamkhandi on Mar 9, 2019
I'd booked 2 return tickets for self & my wife on 5th october 2018 - trip id[protected], pnr ottsfg – flight 9w-371 for 6th march from pnq-del and flight 9w-371 for 6th march from pnq-del – both confirmed tickets. On i was travelling elsewhere from 27th feb to 5th mar.

On 3rd march, i received a call from cleartrip customer care informing that jet airways has cancelled the flight 9w-371 for 6th march from pnq-del and whether i wish get the refund or request for an alternative flight – i confirmed that i’d like to opt for refund. Subsequently, on 5th march, i once again...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — not got refund

 Pompa Mukherjee on Mar 9, 2019
Booked a flight ticket on 02nd march 2019 pnr emynme not got refund till date booking made from clear trip. No response from customer care. Calling so many times not answering. Trip i'd[protected]. Cancelled the booking on 2nd march 2019 only whereas indigo has refunded the amount to cleartrip. Why calls are not being responded. Customer care number also wrong. I want my refund at the earliest. Why there is so delay...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — not picking up call, we need the refund instantly

 Sumit123124 on Mar 7, 2019
I tried booking a ticket through cleartrip app, but it got canceled aat the end and an amount of 21894 got debited.
After that we tried contacting the customer care for continuous 2 hours from 3 different numbers. Nobody is picking up the call for help.

As a customer we are too much unsatisfied with this. I will do each and every complain against this. I want the refund today only.

My travel date is no 11th March, 2019... So, Due to this casual behavior of Cleartrip customer care my trip will be canceled....
Complaint comments  Read comments [1]Complaint category Airlines

Cleartrip — flight cancellation from pune to chandigarh refund

 Heena Kathpal on Mar 7, 2019
Actually i booked a jet airways ticket from pune to chandigarh from clear trip. That flight has been cancelled so i call to clear trip and ask about refund they told me that you will get full refund in 5 to 7 days.
After that today i got that flight has rescheduled but now i have booked another ticket so i asked to clear trip about my refund they again told me to wait for 5 to 7 days when i asked that guy that previously also you told me this he cut my call and after that from past 1 hour i am trying to call them.. Is this the way to treat your customer or should we stop to believe on you.....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — paid for an unbooked flight ticket

 ukhan5 on Mar 7, 2019
While booking a flight, received an error page at the final payment stage about booking not successful. The amount is charged to me but booking status and trip id not conveyed via sms nor on email. I cannot even call to customer service for any assistance as i am not provided with any single piece of booking information such as trip id etc.
Moreover the error page that i have attached promptly said that cleartrip would contact me as soon as possible to resolve my issue, which they haven't till date.
Hats off to cleartrip that in today's world organization like this exist which has...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — refund on cancelled ticket by airlines

 S.arasakesari Arasakesari on Mar 5, 2019
Trip id:[protected]
Flight 9w 485 was cancelled by airline jet airways bom 14.15-maa 16.15 on 21 mar 2019 for four of us as per your mail. I talked to one mr. Diwahar customer care about the full refund and he said he will get back to me. I have not heard anything about refund. Can you inform me about refund status.
Your booking is confirmed.
You are flying to mumbai!

Trip id:[protected]

Chennai → mumbai

Sat, 16 mar 2019

Indigo indigo
6e 495
Maa06:45

Time
08:45 bom
Complaint comments  Read comments [1]Complaint category Airlines

Cleartrip — refund not got back — worst experience

 Saima Bhat- on Mar 5, 2019
I am seeking your help regarding my refund
I had book 1 flight ticket from dlhi to srinagar on 7th feb-it got cancelled because of heavy snowfall in srinagar.. Alreeady 28 days have been passed i have nort recieved my refund yet. I spoke to clear trip they are saying that they havent recieved any refund from your siide. I spoke to air idia as well. They are saying contact cleartrip.??? What is the issue. This is the worst experience that i have been begging for my own money from last 1 month..?
Pnr no: yw62w
E-ticket no:[protected]
Thanks
Regards
David...
Complaint comments  Read comments Complaint category Airlines

Clear Trip — amount not yet refunded

 rajanibathina on Mar 5, 2019
Hi,

I booked a ticket from hyd to cok and i cancelled that ticket.

Indigo flight — when i was cancelling that time refunded amount is showing. But amount not yet credited to my account.

Trip id:[protected]

Called to indigo customer care they told amount already refunded to clear trip but amount was not credited to me.

Amount not yet refunded. Please help....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — no ticket or pnr generated

 Vinati Moghe on Mar 4, 2019
I booked ticket on clear trip on 4th march 2019. I got a transaction id. But, a ticket was not generated by the system and moreover their customer complaint numbers and their onsite support system is also not working. Their online support system asks for details and then it just does nothing. Also, their phone system is also totally unresponsive. It says someone from customer care will contact and disconnects. There is no personal intervention possible at all. Such sites should be barred from operating. The delay of such kind means i will have to book a ticket at higher price on another app if this...
Complaint comments  Read comments [1]Complaint category Other

Clear Trip — refund request for saima mansoor / karachi - dammam / march 03, 2019 / cleartrip id 19011192774 / saudi gulf reference: ehlo

 jamilmax on Mar 4, 2019
Dear,

Good day!

With reference to trip id no. [protected], kindly be informed that i had booked a trip through clear trip for karachi – dammam on march 03, 2019 by carrier saudi gulf.

Trip was intended for my self (Mansoor), my wife (Saima) and daughter (Anam). However, tickets were only utilized for myself and my daughter,

Whereas, due to some reasons, i had to cancel flight for my wife (Saime mansoor). Perhaps, this cancellation request was made twice through saudi gulf, karachi office on march 1st 2019 and march 2nd 2019 and accordingly...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — money refund not initiated

 Rishabh Daga on Mar 3, 2019
Booked a flight from bangalore to bombay for 6th february for 2 people. The flight didn’t get booked but my card got charged. The charge has not been reversed and i can’t get through customer care because i dont have a trip id. Can you please help! Request you to let us know how to initiate the refund since its been one month but i’ve not recived any intimation from cleartrip and i have no idea how to get the money refunded. The amount is around 35000....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — flight was cancelled

 Vikram Motumarri on Mar 3, 2019
Hi,, i booked the flight ticket from cok to hyd on the dated of journey 15-2-19. But when i went to airport they said flight was cancelled, previously we didn't get any information & cash returned still date,, main promblem is daily we are calling to customer care but its nobody is not responding past 1 week.. If they respond they are saying didn't get flight cancelation conformation from airasia, for ur kind information i can share my trip id :[protected].. Pls check and call to this number [protected].....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — amount debited, no tickets were booked

 Lalit Dutt on Mar 2, 2019
Hi mam/sir
I have done transaction today 2nd mar 19 from delhi to goa for three person me, my wife and my daughter
Money was debited but dint get confirmation of ticket
Called my bank icici.. They told payment was sucessfull.. Please help as i need my tickets asap
I can provide you transaction details and msg recieved from my bank

Ticket were roundtrip on 20th april return on 23 april 2019

I cant contact you because i dont have trip id...
Complaint comments  Read comments Complaint category Airlines

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