ClearTrip Customer Care
Cleartrip Pvt. Ltd.
Customer satisfaction rating: 4%
Submit a Complaint
1555
COMPLAINTS

ClearTrip Customer Care

Cleartrip Pvt. Ltd.

TwitterFacebookLinkedInYoutube
Address
DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E)
Mumbai
Mumbai City District
Maharashtra
India - 400011

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
452
down
221

Phone:
Phone:
up
256
down
141
up
131
down
132

Additional info
Office
No 34, Ground Floor, Suraj Ganga Soft Park,1st Main Rd, Phase III, J P Nagar, Bangalore, KA 560078, India

Customer satisfaction rating
4%
Complaints
1555
Pending
31
Resolved
44
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

ClearTrip Complaints & Reviews

Sort by:

Cleartrip — no ticket or pnr generated

 Vinati Moghe on Mar 4, 2019
I booked ticket on clear trip on 4th march 2019. I got a transaction id. But, a ticket was not generated by the system and moreover their customer complaint numbers and their onsite support system is also not working. Their online support system asks for details and then it just does nothing. Also, their phone system is also totally unresponsive. It says someone from customer care will contact and disconnects. There is no personal intervention possible at all. Such sites should be barred from operating. The delay of such kind means i will have to book a ticket at higher price on another app if this...
Complaint comments  Read comments [1]Complaint category Other

Clear Trip — refund request for saima mansoor / karachi - dammam / march 03, 2019 / cleartrip id 19011192774 / saudi gulf reference: ehlo

 jamilmax on Mar 4, 2019
Dear,

Good day!

With reference to trip id no. [protected], kindly be informed that i had booked a trip through clear trip for karachi – dammam on march 03, 2019 by carrier saudi gulf.

Trip was intended for my self (Mansoor), my wife (Saima) and daughter (Anam). However, tickets were only utilized for myself and my daughter,

Whereas, due to some reasons, i had to cancel flight for my wife (Saime mansoor). Perhaps, this cancellation request was made twice through saudi gulf, karachi office on march 1st 2019 and march 2nd 2019 and accordingly...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — money refund not initiated

 Rishabh Daga on Mar 3, 2019
Booked a flight from bangalore to bombay for 6th february for 2 people. The flight didn’t get booked but my card got charged. The charge has not been reversed and i can’t get through customer care because i dont have a trip id. Can you please help! Request you to let us know how to initiate the refund since its been one month but i’ve not recived any intimation from cleartrip and i have no idea how to get the money refunded. The amount is around 35000....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — flight was cancelled

 Vikram Motumarri on Mar 3, 2019
Hi,, i booked the flight ticket from cok to hyd on the dated of journey 15-2-19. But when i went to airport they said flight was cancelled, previously we didn't get any information & cash returned still date,, main promblem is daily we are calling to customer care but its nobody is not responding past 1 week.. If they respond they are saying didn't get flight cancelation conformation from airasia, for ur kind information i can share my trip id :[protected].. Pls check and call to this number [protected].....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — amount debited, no tickets were booked

 Lalit Dutt on Mar 2, 2019
Hi mam/sir
I have done transaction today 2nd mar 19 from delhi to goa for three person me, my wife and my daughter
Money was debited but dint get confirmation of ticket
Called my bank icici.. They told payment was sucessfull.. Please help as i need my tickets asap
I can provide you transaction details and msg recieved from my bank

Ticket were roundtrip on 20th april return on 23 april 2019

I cant contact you because i dont have trip id...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — amount deducted however no confirmation about the same

 Mahjabeen Mulla on Mar 2, 2019
I was making a booking with clear trip for a flight ticket to dehradun for jet airways for 2nd of march however the amount got deducted but did not receive any confirmation or any ticket id. I need the amount back refunded into my account.
This seems to be a major flaw with them as this is the second time it has happened and there is no account for the same on there end....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — not able to get the refund

 kriti singhania on Mar 1, 2019
My go air flight got cancelled and the go air people said I had to call cleartrip to get the refund. I have Calling cleartrip since two weeks and no one has answered any of my calls. I have no idea what is wrong with your customer care service it just keeps me on hold. PLEASE refund my flight money as it was a costly flight and this made me realize never to book flights from cleartrip....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — delay in refund of cancelled amount

 Manorama Behera on Mar 1, 2019
This is regarding part cancellation of my booking and refund of the amount there of as below. But no refund amount has been received till date even after 45 days of cancellation.
Date of booking - 15.11.2018
Trip id - [protected]
Date of travel-16.01.2019
Bagdogra to bhubaneswar
Booking amount-rs.16036/-
Indigo 6e 534-ixb to ccu
Indigo 6e 3864-ccu to bbs
Passengers name - manorama behera
Anil kumar praharaj
Surya behera
Laxmi behera
Part cancelled on 15.01.2018 for surya behera and laxmi behera.
An early...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — confirmation of ticket

 Manish Malkan on Mar 1, 2019
We have booked mumbai - us ticket through clear trip. However, even after payment being sucessful, the ticket was not confirmed.in the first call customer care executive assured that it will be concluded either side within 2hours. It was not done. After 9 hours i again called up and the guy called alex assured me that he will taken personal initiative and get it resolved within next 3.5 hours. I insisted to raise a formal complaint. After little hesitation he provided me the complaint number and assured me that he will call up after 3.5 hours. However, neither the ticket got confirmed nor he called...
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — refund for trip id 181001191842

 pragyan on Feb 28, 2019
On 1st december 2018, i was confirmed that a full refund will be processed. This communication was made via call and email both. It is 28th february 2019 and i have still not received the refund. The staff doesn't follow up and has no clue about the refund. When a full refund is confirmed, i get varied response from another staff on 20th december.

I am sharing all details with screenshot. I receive no replies to my email. The staff on 28th february 2019 shares that the refund will be processed on 1st march 2019 which is tomorrow. But keeps me on long hold.

I am waiting...
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — payment successful ticket not received

 Suresh Prassana Kumar on Feb 26, 2019
Dear customer support
I m suresh prassana kumar
My mobile number - [protected]
I have booked a ticket yesterday by 10.45 pm from chennai to madurai one way ticket.
I have paid rs.4032.00 through icici bank in your online site
Bill no[protected].
But still i didn't get any confiramation or ticket, pnr details.
Please send the ticket immediately...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — payment not refunded

 Jesther on Feb 26, 2019
Don't know how they will be the one to choose the date you are traveling for you. And immediately they removed my money from my account and i asked for a reschedule but no positive response and money not refunded. Am surprised at this company's mode of operations and will not allow anyone i know to use it.. Money isn't easy to come by. Bitter experience and stay off person bringing adverts...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — baggage allowance problem

 Akram Uddin on Feb 25, 2019
To
Clartrip manager

Your customer care agents are # # they are putting my call on hold more then 30 min and from last 5 days they not solve my baggage allowance problem is this type of your service your providing to customers.

I book this ticket becoz of baggage allowance is check-in: 40 kg, and cabin: 7 kg now jet airways is saying only check in is : 30 kg, and cabin: 7 kg.

Jet airways is saying cleartrip is responsible for this issue and your call center agents are not supporting me is this your service?

This is cheating how can you...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — payment transfer documents.

 muhammad thelakat on Feb 25, 2019
Dear customer support

I am muhammad thelakat, my registered mobile no: +91 [protected] i have booked a ticket today morning by 10am from your online site for cnn – blr, one way. I have already paid rs2438/= by my credit as per below information.

But i didn’t get any confirmation or ticket till this time, please send the ticket immediately.

Thanks and best regards.

Muhammad thelakat

From: notifica[email protected] [mailto:[email protected]]
Sent: sunday, february 24, 2019 6:37 am
To: [email protected]
Complaint comments  Read comments [1]Complaint category Airlines

Cleartrip — confirmation ticket not sent after booking

 Aishwarya Mehta on Feb 25, 2019
I booked a flight for 13th march, 2019 from pune to delhi.
I haven't received a confirmation ticket even after deduction of money.
The customer care number asks for a id which is also not available since there was no redirecting after payment successful.
Date of incident - 24th february, 2019 1:00pm
Client email - [email protected]
Resolution required - a confirmation ticket for the flight....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — cleartrip.com

 Madhavi Rajendran on Feb 23, 2019
They are looting innocent people in the name of amenment fees and double charging for same flight. Clear trip.com
Recently i booked a fligth through them just i i reschedule half flight website shows you have to pay difference again they took the full money plus amendmenr charge. Double flight fare. There should be a system for a flight ticket having value of 3300 changing how can you add ammendment fees 6500rs this type of cheating from innocent people should stop at once if an ament ment fees of 6500 can apply to a ticket of! Lakh bbut this is s
3800 rs ticket. Any thing you can...
Complaint comments  Read comments Complaint category Business & Finances

Cleartrip — baggage info is check-in issue

 Akram Uddin on Feb 23, 2019
I book this ticket becoz of 40 kg check in baggage allowance.

Now the problem is jet airways is saying there is only 30 kg check in baggage allowance information on there system.

Whenever i call to your customer care they are always saying my supervisor will call you soon from last 3 days i did not get any call from your side is this you are giving service to your customer. Any how i want (40 kg check in allowance)

This is cheating how can you cheat like this to customer you have to check my ticket as per attachment....
Complaint comments  Read comments Complaint category Other

Cleartrip — refund not being granted

 Adityagoel123 on Feb 22, 2019
My registered mobile no. Is [protected] i have booked a round trip to andaman nicobar from delhi from 12.3.19 to 17.3.19. I wanted to cancel my return journey from 17.3.19 for both passengers but ur executives are saying me u can't get refund out of it. Although the airlines is giving refund. Kindly grant the refund asap on my cancellation.. This consumer complaint is to bring to you on record.

Thanks
Aditya goel
[protected]...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — online payment affected but ticket not processed

 Remeshbk on Feb 20, 2019
I booked for flight ticket from COK to MAA online on 12/02/2019
Merchant Transaction SBI Reference No. IGAFJXRTF9
Amount. INR 7098 Status - Success Reason- Processed.
Complaint reason- My Account with SBI was debited but Ticket not processed. I have booked for another ticket on 13/02/2019 and obtained a fresh ticket for the intended journey of 21/02/2019 with a fresh payment and obtained ticket.
Please refund the amount INR 7098 paid on 12/02/2019 under Reference no. IGAFJXRTF9
My email ID- [email protected]
Complaint comments  Read comments Complaint category Airlines

Cleartrip — money not refund even ticket not booked

 Hirvita Shah on Feb 20, 2019
I have booked ticket from indore to ahmedabad on 29th january 2019 for 30th january 2019 morning 8:05 am. They deducted money from my account but ticket not emailed to me. I received a call from +[protected]-2019 7:01 pm, 7:10 pm, 7:17 pm) saying, that gateway process did not occur at our side and your money will be refunded in 2-3 days. But till now nothing happened.

I tried to reach customer care but they are not supporting or able to see anything on their system for this issue.

Help needed!!!...
Complaint comments  Read comments Complaint category Airlines

Recently Discussed

(1 minutes ago)
Sun Direct
I have paid 2290 for new connection online
(3 minutes ago)
Idea Cellular
worst, useless, hopeless, cheating, lying and disgusting idea cellular.
(4 minutes ago)
Hdfc Bank
worst bank in india
(15 minutes ago)
OYO Rooms
worst behavior from oyo
(18 minutes ago)
Sun Direct
can't recharge using my balance

Featured Complaints