ClearTrip Customer Care
Cleartrip Pvt. Ltd.
Customer satisfaction rating: 4%
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1812
COMPLAINTS

ClearTrip Customer Care

Cleartrip Pvt. Ltd.

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Address
DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E)
Mumbai
Mumbai City District
Maharashtra
India - 400011

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
503
down
254

Phone:
Phone:
up
275
down
160
up
148
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152

Additional info
Office
No 34, Ground Floor, Suraj Ganga Soft Park,1st Main Rd, Phase III, J P Nagar, Bangalore, KA 560078, India

Customer satisfaction rating
4%
Complaints
1812
Pending
16
Resolved
59
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

ClearTrip related photos (397)

ClearTrip Complaints & Reviews

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Cleartrip — trip id 19011359854 refund

 C Ananthakrishnan Ananthu on Jul 15, 2019
The trip was canceled on 7 February 2019 .
I have called customer service a several time .They have told like will get the refund on 8th of July 2019 and now it's 15th of July 2019.Its already a 5 month delay .The trip was from Sharjah to Cochin International (Trip ID: [protected]) through Jet Airways and Amount is about 450 AED.I have purchased the tickets through clear trip and i have also paid service charges for this so kindly arrange the refund as soon as possible. # FLIGHT 1: From Sharjah (SHJ) to Cochin International Airport (COK)
• Flight: 9W-561(Jet Airways)
• Departs:...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — money taken, no tickets/confirmation - malpractice.

 Ram Se on Jul 12, 2019
Money debited from bank account, but NO Tickets/ Confirmation Emails/ Texts.
Customer Care/Support portal useless without a Trip ID.
How are Customers with failed transactions, without a Trip ID supposed to reach you ?
This is clear malpractice to take over customer's money. Demand immediate attention and resolution to this matter.

Payment 1: Amount debited twice, without Tickets.
Trx [protected] - Rs. 8, 358 - Acc# **4361 - 11th July 2019.
Trx [protected] - Rs. 8, 358 - Acc# **4361 - 11th July 2019.

Payment 2: Amount debited without...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — amount got deducted but

 CYNTHIYA CRASTA on Jul 12, 2019
Booked a flight on 12 july 2019 from kannur to delhi. Rs. 5039 were paid through syndicate net banking. As i submit, the message of session expired flashes on the screen and the money was debited from my account. I didn't got any conformational mail. I contact my bank regarding this and they said the money might be in your (Cleartrip) parking account. Kindly check the same and reverse the money to my account. I earlier mailed you regarding the problem but still there is no response from your side. Even none of your contact numbers are working. Provide some genuine contact numbers so that......
Complaint comments  Read comments Complaint category Airlines

Cleartrip — no confirmation about booking even though the money is deducted.

 Kapil1949 on Jul 11, 2019
I tried to book a flight from muscat to ahmedabad on 10 july 2019. Later on the app showed "TRANSACTION FAILED" for the booking and didn't issue any tickets. But the money was deducted from my account. As i am not in india, i can't even call them from my registered mobile no. Of india. Trip id is[protected]. They app is not having any other option to contact with customer care. What to do now?...
Complaint comments  Read comments [1]Complaint category Airlines

Cleartrip — not refunding money

 Jyotsana Kumar on Jul 11, 2019
Hi I had booked 2 tickets from Delhi to Hyderabad on 24th June, 2019. However while booking the payment site got stuck. My money was deducted from my account but the ticket was not booked. I got a call from their end who expressed the incident happened and said my money would be refunded in 2-3 business days. After repeated calling and mails and even after submitting the bank statement as a proof they say that it is not their issue and they are not refunding my money back. This is sickening. They had claimed earlier of the money deducted (the exact amount) and later denied. Such a pathetic service....
Complaint comments  Read comments [1]Complaint category Airlines

Cleartrip — money debited twice but tickets not issued

 [email protected] on Jul 11, 2019
I was trying to book 3 air tickets from dharamshala to delhi, i tried twice and both the times my money was debited from the account but tickets were not issued. I contacted customer care and they said that they have not received the money and you have to wait for 3 to 4 hours.
Finally, i booked my tickets through other portal as i need to travel urgently tomorrow to delhi and cannot wait for your processes to break done.
This is a mere harassment for a customer that even after paying rs. 41439/- i got no tickets. You should make some improvements on your payment portal.
Please...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — refund on account on non booking of flights

 Anuradha Malhotra on Jul 11, 2019
I tried booking a two-way flight by the name of romit srivastava on july 10, 2019 from delhi to guwahati and an amount of rs 8571 was deducted from my bank account but no booking was done, so did not get any trip id and no flight was booked. The bill number for amount transferred to cleartrip is[protected]. The cleartrip merchant reference number that i received is ccagg2jsb121 and transaction reference number is [protected]. I tried calling the cleartrip but as i did not receive any trip id, this effort was futile. There is no support mail either where i can drop the mail. Please refund my amount...
Complaint comments  Read comments [1]Complaint category Airlines

Cleartrip — air ticket refund

 GMithz on Jul 11, 2019
Clear trip has not provided refund for my cancelled trips. We have waited for more than 3 months for clear trip to provide the refund and every month they provide another estimated date for getting the refund. I was informed by 9th july i will be provided an update and the refund, and when i spoke to clear trip team on 9th, they informed me i will have to wait till 10th august to get the refund. They were not able to guarantee that i will receive my refund either....
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — I booked my flight ticket by cleartrip but money deducted and ticket not booked.

 zaki_taj on Jul 11, 2019
I try to book my flight ticket by cleartrip but money deducted and ticket not booked and i did not get any email or message regarding the ticket. Please help me. Now i don't have the money to book the ticket and i need to go very urgently. I try to call support number but it is asking about trip id and i don't have any trip id. But i booked with my mobile number and my email id....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — payment made but confirmation not received

 johnjos on Jul 10, 2019
I was booking a ticket through the cleartrip app. After the payment of rs 27228/- with ref#igagoheet3 on 10th july 2019 was made, the app crashed. It shows money is deducted from my account, however, there are no details shown on the cleartrip app or any email. I dont have a trip id and no way to contact customer care due to this. Need a solution for this immediately. I have been a continuous cleartrip user and never faced this before...
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — money deducted from account but did not receive any confirmation email

 Shreyas Bhattacharyya on Jul 10, 2019
I recently booked a round trip in cleartrip from guwahati to new delhi. The departure date was 16 aug and the return date was 29aug. I made the payment via my net banking. The money has been deducted from my account but i did not receive any confirmation email or pnr number in my phone number. what should i do now?
I did not receive any cleartrip id....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — reversal of money

 Sapnakatna on Jul 10, 2019
I booked a flight on 5th july 2019 from chandigarh to trivandrum. Rs. 14472 were paid through sbi net banking. As i submit, the message of session expired flashes on the screen and the money was debited from my account. I didn't got any conformational mail. I contact my bank regarding this and they said the money might be in your (Cleartrip) parking account. Kindly check the same and reverse the money to my account. I earlier mailed you regarding the problem but still there is no response from your side. Even none of your contact numbers are working. Provide some genuine contact numbers so that...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — no booking and no refund of money

 Sapnakatna on Jul 9, 2019
On5 july, 2019 rs.14472 has been transferred from my account in state bank of india via net banking to cleartrip but no booking confirmation email received and no refund of money. The booking was made for indigo flight from chandigarh to trivandrum. I can’t even contact them as they first ask for trip i’d. Even they don't respond the email. I am attaching the message i received from the bank....
Complaint comments  Read comments Complaint category Airlines

Cleartrip — refund for flight cancelled in march 2019- trip id 190124712272

 mithznair on Jul 9, 2019
This complaint is regarding the trip id[protected] for flight from bangalore to sydney which was canceled in the last minute from the air line side in march 2019.

Till date i have not received my full refund and neither has cleartrip shown any professional and kind courtesy to keep the customer (Myself) updated or happy about the refund progress or status.

Each time, i call the customer service, they say they are helpless and provide me with a new expected date, making the customer wait for months and then again after calling back on the expected date, coming up with...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — duplicate ticket refund [Resolved]

 mmsuresh on Jul 8, 2019
I booked Ethihad flight to London using Cleartrip on 26th June at 9:54AM after the payment, i see message transaction failed on Cleartrip page. Money go deducted from my credit card of amount 62487/-. As I didnt get any order /Trip ID, i created account with ClearTrip and checked the My trips, i didnt see any. I spoke to Creditcard Call center, they mentioned transaction might have failed and my amount will be returned in 5 working days and i can go ahead with booking ticket again.

I booked ticket at 10:10AM on 26th June 2019 and same was confirmed by email at 10:12AM. Later I got...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — unauthorized taking of payment without providing the tickets [Resolved]

 PriyaPrakash83 on Jul 8, 2019
Tried to purchase tickets from your site. The card was charged, but the site showed validation failure. We didn't receive booking confirmation nor did we get a trip id from the site. We have been charged for a service that you have refused to provide.

Can't call you nor can i contact you in any other way. This is the last time i trust your organisation - never again!

What sort of a incompetent and fraud company are you running there - cheating trusting people out of their hard earned money?...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — clear trip cancelled my booking on 25th june 2019 and not refunded my amount

 smageshbala on Jul 8, 2019
I have booked snow city (Visit date 26th june 2019) through clear trip. One day before (25th june 2016) a guy called me from clear trip and said that due to emergency maintenance the snow city is closed on 26th and because of that he cancelled my booking. Also he said i will get the complete refund 2 to 3 days.
But till now i didn't received my refund, its been almost more than 10 days....
Complaint comments  Read comments Complaint category Amusement Parks

Cleartrip — payment done no booking status

 Keerthana j nair on Jul 7, 2019
Respected sir,
I request cleartrip please process my request to refund my amount i've done the booking on 7/06/2019 of inr 2, 747 at 11:10am at clear trip travel. Its been 4 hours and there is no response from your side i didn't receive any other message from cleartrip but i've got my transaction message from the bank. I request you to please inform about the ticket status, whether the ticket is confirmed or not. My clear trip id is [protected]@gmail.com. I have attached the screenshots of the page and of the message from bank. Kindly issue my query. Thankyou...
Complaint comments  Read comments Complaint category Airlines

Cleartrip — travel services - refund

 Akshay3227 on Jul 7, 2019
My airline ticket booked through ClearTrip was cancelled be Airline due to service/ flight not operating. I requested a refund of my journey on 10th May and was told that it would take 45 days to process refund. It's been more than 45 days and each time I call ClearTrip, they tell me reach out to Air India for refund amount or visit Air India office. I tried reaching out to Air India but they say that the ticket was booked through Travel Agent and we will only provide info to them. ClearTrip keeps telling me that they can't help as Air India is not responding to us, apparently they have been responding...
Complaint comments  Read comments Complaint category Travel Agents

Cleartrip — airlines fraud

 Bipinsinh.13 on Jul 7, 2019
They have done fraud by making fool while generating booking for flight tickets. When we have done online payment we are unable to get the instant reply it has been a long time that no one is ready to reply for same. Kindly requesting you to get my money back on immediate basis. The clear trip id is[protected]. It has been long time. These people have no time to look in the this. Its getting impatient now. I feel that i have made mistakes with booking via cleartrip. Please give me my money back...
Complaint comments  Read comments [1]Complaint category Airlines

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