ClearTrip Complaints & Reviews

I Booked Hotel through Cleartrip on 5th June. Booking was confirmed and the amount was deducted. They provided me the voucher for booking too where all details were mentioned correctly with Booking ID too which is attached. But when I contacted the hotel representative, they said that no booking was made from cleartrip. Also they expressed that they never had partnership with Cleartrip. Then I had to raise complaint in cleartrip and they...

They cheated me my booking is cancelled and amount is also not refunded

Trip ID[protected]

I booked New Sea Palace Houseboat, Srinagar for one night(check-in date - 18/04/2022) through Cleartrip on 24/03/2022 by paying the full amount. I also received booking confirmation from Cleartrip. Upon reaching the hotel on 18th April, they said they do not have any booking from Cleartrip and denied my check-in. When I called Cleartrip, they said "it is not our fault" and denied responsibility. They said they could I could either wait for 1 hour, while they try to search for alternate hotel without any guarantees, or I can get a refund, with a measly 10% compensation for their negligence. It was 5pm and we(my parents and myself) were very tired after travelling the whole day. Being in a new place and with no place to stay, we were very tense and worried. So, we also started searching on our own, in parallel with Cleartrip. Almost all of the other hotels were booked(peak season in Srinagar), and only high-end hotels were available online. Cleartrip said they will not bear the difference of cost for the new hotel that we decide to book. We asked a local agent for other hotel availability, and he was able to get one in 10 minutes, which costed around 1.5 times our initial booking. Cleartip was extremely slow, and called us after 1.5 hours, about alternate accommodation. By this time, we had already checked-into the hotel that we found, and asked for full refund from Cleartrip, and 200% compensation for the mental agony that we had to go through, and the increased cost of the new hotel.

After multiple email exchanges and extreme response times o[censored]pto 11 days for each response from Cleartrip, we agreed on 100% compensation. I also said I will levy 1.99% interest per month compounded(same as that of credit card used for booking), for further delay. Each time, there was never any proactive response from Cleartrip. For some emails, I was promised a reply within 3 days, but no response was received even after 11 days. even after 48 days from the date of check-in, I am still yet to receive compensation. They said they have already sent the compensation to my account on May 15, 2022, but I am still yet to receive it. I asked for details for transaction, and I yet to receive it even after 5 days. This clearly indicates that Cleartrip never has initiated the compensation transfer and is just stalling in the hope that I will forget about it.

In short, Cleartrip took booking amount from me, but did not book the hotel. They denied responsibility for this. They took almost 30 days, and multiple reminders to reverse this amount. They promised 100% compensation, but still have not provided it after 48 days.

All the email exchanges have been attached. The extreme delay and incompetence of Cleartrip can be observed.

I booked using the scheme thrice! I completed the entire process (even filled the CVV for my pre saved card) in 16 seconds!! But even then they say that the bookings have been full, pay the full amount.
This is a completely dishonest form of promotion, either there are no seats, and it's just a way to lure people and cheat then of their time and money, or the slots are way too less. I'd request the consumer complaint authorities to please look into the matter and provide us with the due compensation and fine these fraudsters.

Reg the CT50AIR Tatkal scheme.This is a fraud promotion. I am an Infotech man. In my third attempt, using data caching of passenger deiails, 100 MB/s dedicated bandwidth and Amazon pay wallet I was able to clickpayment mode (after coupon applied) in less than 15 sec from the time of opening (12 noon) . Even then a 'sold out' message was flashed and I was offered to buy the ticket at full price. A faster response can only be obtained from an internal network or if a ridculously low number of seats are promoted. Either way such dishonesty should not be allowed in promotion.

Hi Team

I have been waiting for my refund for more then 2 months now. Spoke to your customer agent when I cancelled my ticket they said I should be receiving money in good time.

Reason was I used my after marriage surname and not maiden name hence

Could you please process it at your earliest convenience.

Attached is the email screenshot of cancellation and refund details.

Name - Nima Rajbhoj ( Nima Rao on the ticket )

Booking ref- ZD2C6N
Date of booking - 14/4/22

This is regarding a trip which I was trying to book on 3rd May, 2022 with Cleartrip.

The payment was not successful, but the amount INR 23090 was deducted from my bank account.

Please refer the details below shared by Cleartrip Finance team.

RRN - [protected] for INR 23090
Trip ID[protected]

The refund is still not credited to my account and it has been 1 month now.

Kindly help in this regard and do the needful. Thanks.

Best Regards,
Swastik Tripathy

Dear Customer Support,

As per the above mentioned subject, the passenger with the below details was not able to board her flight due to failure from your side to confirm her reservation to Air Blue. No prior information was given regarding this matter and the passenger only knew that her reservation has expired when she went to the airport.

PASSENGER BEENISH BASHARAT
CLEAR TRIP ID[protected]
FLIGHT DETAILS MAY 30, 2022
LHE – SHJ

I had called your customer support line and spoke to Mr. Vyankatesh for over 50 minutes and was requesting him to call Air Blue and to confirm the booking but he insisted that there was a technical issue with Air Blue system. The passenger was there in Air blue office and has been informed that if Cleartrip called, they could have issued the ticket. There is no technical issue at all! This is a total negligence from the customer service part and unacceptable. He is easily telling refund will be issued in full but the stress that the passenger has suffered and has to spend taxi fare to go back home was not being taken in consideration. Apart from that, I was on the phone for over 50 minutes and no action has been taken!!!

Therefore requesting full refund of the ticket price as discussed by the agent within 48 hours and appropriate action has to be taken on this negligence.

Attached herewith all related documents regarding this issue, awaiting for your response.

Today my amount of 28, 740 was debited but no ticket was booked, very bad support line, as i dont have my trip id unable to access, plz refund my amount asap. it was an upi transaction

Sir, I purchased 2 Air tickets from Clear Trip travel agency for travel in Air Vista from Bhubsneswar to Dheradun via DELHI on 14.05.2020 on PNR-OVRNL2 and Clear trip ID[protected] on deposit amount of Rs.17544 in clear trip account.
Due to Corona pandemic and Nation wide lock down the Airlines had cancelled the travel trip.
As per directions of Hon'ble Supreme Court all travellers are permitted to receive the booking amount in full from Airlines due to cancellation by Air Vista due to No flying conditions on Corona pandemic.
I have requested several times to clear trip travel agency to refund the amount but in clear trip mobile application it shows that money had been refunded, but till now I have not received any payment. Please consider the case and refund the amount forthwith.

My trip id[protected] Hyderabad -London)
I booked this trip on 4-2-2020 on cleartrip. My airlines was oman airways, my flight was cancelled due to covid situations. I didn’t get any refund or response from Cleartrip company. I couldn’t contact or raise a complaint against them. Please help me to get my refund back. My mail id is harshapolisetty.[protected]@gmailcom.

I made payment regarding booking of a flight ticket on 24/05/2022 using Paytm gift voucher at 10:43 for the amount of Rs. 5956.00.
My account was debited with the said amount but the booking is not confirmed by Cleartrip.

I checked with my bank(ICICI) as well as with Paytm through which I have done my transaction, they said that the beneficiary account has been successfully credited so there is nothing they can do from their end.

Kindly initiate a refund for the said amount as no booking took place, yet the amount has been credited to beneficiary.

I booked a Singapore- Delhi flight for Vistara Airlines. After a week i requested for change of flight date through email and consented to pay all charges. Cleartrip did not act and instead cancelled my ticket. After two days they sent me email that my refund has been processed and the sum refunded is Zero.
This is very strange. If refund to be paid is zero, then why one will cancel it.
I wrote back that they can restore the validity of my ticket, and i would travel on the earlier booked date.
They are not replying.
My date of travel is June 01.

I have cancelled the ticket as per Trip ID[protected] on March 11th 2022 and had received a message that after processing, it will be credited to my account in 3 to 12 working days.

On 6th April 2022 I received a message from Cleartrip that they had processed the refund of Rs13, 932 for flight booking under Trip ID[protected]. The refund amount has been credited to your bank. Your bank will take 3-12 working days to credit the refund to your account. But I am sorry to say that I have not received the refund of my Guwahati- Chennai flight as on date. I had raised a chargeback through my bank and have raised a goodwill now. But the Company is not responding.

I have booked flight ticket from cleartrip calicut to dubai (DWC) airport for flydubai flight FZ5430. i have paid ticket amount of 71830 INR including baggage allowance of checkin baggage 20kg for 5 passanger. But when i reached airport in flydubai desk they told them its not updated and we paid amount of 4900INR for baggage allowance of 100kg for 5 passengers.

This is regarding Trip ID : [protected], I booked ticket via Cleartrip. I booked the ticket with Flexifly option stating that "Free date change even when switching airlines. Pay fare difference, if any."

While I tried to change the date, the customer care saying the amount deducted in the name of flexifly is insurance. And For rescheduling I had to be on call for 49min and pay some additional amount .

Also during making the payment on Cleartrip website, the additional amount is showing under cap of "flexifly", but while I received the bill over email its mentioned as "insurance".

Its a way of making customer fool by charing in wrong means.

Track I’d:[protected]
I was booking 2 flight tickets and it didn’t get booked and transaction has been done from my account of ₹15, 379. Please help me

Trip I’d:[protected]
I was booking 2 flight tickets and it didn’t get book and money has been debited from my account.

My booking id was[protected] travelling from Singapore to Mumbai. The total amount was 18489. Due to medical emergency of mother in law as she had deducted cancer we had to cancel the flight. The refund amount from airline was 8500/-.
However the refund was released by airline company to cleartrip. However the cleartrip agent deducted 100% charges and didn’t refund any amount.

This injustice need to be stopped and innocent travellers need not be charged such a high amount

I request consumer forum to take a decision on this injustice and let satya meva jayate be prevail.

I booked a ticket from Mumbai to Chicago for 22nd Jan 2022 on the cleartrip app. On the payment page, got a message that payment unsuccessful but the payment got deducted and the ticket was not booked. They also mentioned that it will be refunded in next 3-12 days. We tried reaching out to the customer care at +91-[protected] but no one responds to the call. Sent them email but no reply on the emails as well. Its been 5 months we have not received the refund yet and also no call from cleartrip. Can you please help in this regard. I have attached screenshots with the trip Id and details