ClearTrip Complaints & Reviews

Trip id[protected]
date 12 june 2020
mr.Sandip lodelliwar
pnr xdytyn
from mumbai to nagpur
flight no.G8 2601
seat 15a economy class
mobile no.[protected]
email [protected]@gmail.Com
please refund my pement
credit card no. [protected]
address shiwaji chowk ta.Chamorshi dist gadchiroli pin code 442707

I had booked a return Trujet flight from Mumbai to Nanded via Cleartrip. However the return flight was cancelled by the airlines and I was promised a full refund by Trujet by contacting Trujet. It has been more than a month now and I have yet to receive the refund. I have tried contacting Cleartrip customer support multiple times to no avail.

Hi,

I have been trying to contact your customer care but no reply either on phone or email. Have booked 3 Air india tickets through Clear trip for 30 May 2020. However due to covid, the flights were cancelled. Have been following the customer care for last 6 months but no action is being taken.

This is a clear case of a fraud as Air india has said the ticket will be fully refunded as soon as Clear trip raises the request and provide the RA number.

Ticket details:
Clear trip Reservation Number: LGG7BH

I had clear trip voucher of 3000/- . While booking hotel it is showing " try CT HOTEL and book now ". i had redeemed voucher from ICICI credit card reward points on yesterday. Please cancel my voucher and credit back same reward points....

Hi Cleartrip. I made a booking from Bangalore to bidar on 4th August for my family of 5, I was charged the amount of 18718, which was deducted but never got a refund. I am unable to connect to the customer due to unknown reasons. I mean, how long does somebody have to wait for their own money, how do I even contact the customer care? Do u guys have any system working?? Or is it just a con? Kindly update the status at the earliest.
Trip ID[protected]
Email ID- nidhig27.[protected]@gmail.com
Phone no - [protected]

Booking voucher for Renaissance Ahmedabad Hotel, Ahmedabad, Ahmedabad, India -- Trip ID[protected]

Unable to get voucher invoice of trip

My refund was not processed from the last 3 months. I have called customer care so many times and sent mails.But still my refund was not processed. Every time they are telling process my refund 48 to 72 hrs. I have called customer care more than 100 times and sent mail more than 100 time.

I booked a flight ticket for chennai to mumbai on 11 th july 2021 on cleartrip through ICICI credit card app and i cancelled the ticket through indigo airline as i could not identify the trip id in my ticket and my confirmation mail, I checked with indigo airlines they said that they have refunded for the cancelled ticket to the travel partner, for the past 25 days cleartrip are keeping the money and not returned back.
Please return the money for the cancelled flight tickets as early as possible

I have booked air ticket through Clear trip for 19/july/2021 by Go Air ( Flight No G8-808)from Bangalore to Lucknow.
The Clear Trip ID is [protected], Paid Rs 7999.00 to Clear trip

The Flight got cancelled.. i has to face lot of issues.. Please crefund my entire Monet immediately Rs 7999.00
or else i will take legal action,

Indigo Airlines Ne band kar diya aapane nahin kiya abhi refund me

Account Mein Aaya Nahin refnd

Trip ID[protected] refund processed for AED 447 confirmed by Cleartrip. However Razorpay credited Rs. 447. AED 1 = Rs. 20, I suppose to receive Rs. 8940 but received only Rs. 447. Balance Rs. 8493 should be paid immediately. Mail to Cleartrip and attempt call is failing.

Thanks… Sudhakar

Booked tickets for my trip from Hyderabad to tirupati through cleatrip in air India PNR J2V9Q for 31 Aug 2021 Wanted to cacell but unable to do it

This is further with ref to my Trip Id[protected]Qatar airways PNR # TRZOSR), passenger name:Lakshmi Atluri ticket booked in cleartrip website from Chicago to Hyderabad dt. 11th Jan 21 throughQatar Airways. Since the commercial 􀂧ights are not operating even today also, we cancelled the ticketin cleartrip site. Althoguh they took refund the amount for 70 days and 􀂦nally yesterday they refundedthe amount. When we observed the cancellation charges they mentioned Airline charges theydeducted Rs. 27, 818/- (original air fare itself Rs. 14, 645/- + Taxes and fees Rs. 21, 211/- and totalticket amount paid is Rs. 33, 956/-) .
When we contacted Qatar airways with their senior staff, they told till March, 31st, they are notdeducting any airline charges since the 􀂧ights are not operating whether it is direct their websites orany other travel agency websites too. They very much con􀂦rmed the same and same thing theydisplayed even their website also. But clear trip is caimed Rs. 27, 818/- as it is airline deduction whichis clearly shows that they are misleading the customers and doing fraud. Apart from that they alsodeducted cleartrip charges and convenience fee which is no issue they can authorise to deduct thesame.
Humbly, requesting the forum to scrutise the case give the justice for this issue. We talked to cleartripcustomer support person Mrs. Radhika and case Id is 12397635, dt. 13.3.21.
I demand cleartrip to return my airline deduction charges Rs. 27, 818/-. immediately and request all thefriends to keep away such kind of websites to book the tickets.

This is a typical case of not receiving refund. I had booked a flight from Mumbai to Toronto for my son. My son was to travel on a student visa. I booked a British Airways flight on Cleartrip. However, 3-4 days prior to the journey date we called BA to check some queries regarding baggage and we found that they would not allow passengers with a student visa to board this flight. Now nowehere on the website was it mentioned that students will not be allowed to travel on this flight. I immediately called Cleartrip and they told me to wait for 2 days and that they would resolve this matter for me. No response received and so after 2 days I called again and the same reply was given to me. They told me not to cancel the ticket but with a fear of no-show, I cancelled the ticket 2 days prior to the journey. All this was told to the CS agent who answered my call. Unfortunately, Cleartrip does not have any grievance email id where we can write our miseries nor the seniors contact us. It is sheer disappointment and one is left absolutely lost and clueless on their misery. Cleartrip agent told me they will refund only if the Airlines do. However, I booked with Cleartrip and not with the Airlines directly. SO LOGICALLY, CLEARTRIP OWES ME THE REFUND AND NOT THE AIRLINE. After a few days, I got an email stating that the Airline is not giving a refund and hence I have a zero refund. This is disgusting! IT is not a small amount which I spent. We parents send our chidlren with dreams and slog ourlseves out for arranging funds for education. And then to lose 40k in such nonsense is a heartbreak causing stress!
If there is anyone responsible from Cleartrip reading this post, I request you to look into this matter and help me get my money back.

I have booked a hotel Fraser Suites Dubai in UAE on 8/6/2021. with trip id[protected] my email id: cnu.[protected]@gmail.com. but there is no booking showed in hotel. i have called cleartrip team and i paid AED 215 for new booking after confirming with cleartrip support team. i have send new invoice also. they told they will refund full amount AED 215 for new booking. i am continuously raising query they called 3 time and told with in 48 hours they will refund. but there is no response from them for lat 15 days. i spoke to Mr. Irshad and Mr. Akash for 3-4 times. now after raising query for last 15 days no call or mail response from them. there is no working phone line also for cleartrip.
i have all the recordings of conversations. this is not good.
i am going to sue them if there is no response from them in 2 days.

Booked with

Order Details
Order ID [protected]
Order Date 10 Jun 2021 11:15:57
Amount Paid Rs 18880.0
Contact Details
Partner Ref No [protected]
Email thota.[protected]@gmail.com
Contact Number [protected]

SpiceJet SG - 3747
HYDJLR
Class
E
Quantity
2 Adult Ticket(s)
2 Child Ticket(s)
0 Infant Ticket(s)
Airline PNR
CBU2KW
2021-JUN-1312:10 HYD
Hyderabad
Terminal :-
1h 20m--Via --Non-Stop
2021-JUN-1313:30 JLR
Jabalpur
Terminal :- 1

Payments
Basefare Rs 15200
Convenience Fee Rs 236.0
Total Tax Rs 3444
Discount Rs 0
Netpay Rs 18880.0
Paid by points (RP Redemption Code: NA) Rs 0.0
Paid by card Rs 18880

Refund is not done even after 50 days of cancellation even i have dropped them a mail nobody is responding neither their customer care no is working

Name : GOUTAM SUTRADHAR
My Trip id :[protected]
Booking for 14.8.2021
Booking amount Rs.3066
Amount has been deducted from my HDFC BANK account no. xxxx2953

My name is Ashutosh Garkoti and I had booked a flight from amazon at 1 May 2021 and the flight has been cancelled at 5th may 2021. And on 27/may/2021 amazon travel partner company cleartrip initiated the refund amout to my upi id but i still didn't get the money and, cleartrip or amazon sent this ARN number [[protected]] or reference number ( ref_00D2819oR2._5000K2PYv6H:ref) and told me to fill the charge dispute form but the State bank of india bank doesn't have such policy in my area, so please kindly respond to this complaint it's very urgent. my upi is is [protected]@apl.

Flight G8203 dt 21.7.21 from del to Leh
Travel ID[protected]
Amount debited from Paytm upi Sbi A/C : ticket not generated neither money not refunded .
I want to try rebooking the ticket as well as the return ticket but have serious doubts.
Kindly address this at the earliest.