ClearTrip Complaints & Reviews

I booked my ticket on FEB 2020 . I am waiting for my refund more than 1 year. But until now I did not receive any refund from clear trip side. I submitted my BANK DETAILS & also the other details of which was requested from their side. Still they are sending email like " THEY ALREADY FORWARD TO CONCERN TEAM & WILL UPDATE SOON ". I replied them more than 50times within this one year & received this same email more than 5 to 6 times .

Also I called customer care support many times, they are telling the same .

Waiting for the positive response from your side .

Its beeen more than 2 years i have not received full refund of my tickets with cleartrip .. Received only 1080 AED out of 3960 AED..

TRIP ID[protected] TRIP NAME Dubai - London return

Flight was cancelled March 2020. I have been informed that I could obtain a refund but still I wait. I assume that you have no intention of paying this but still.

Mr A Fitzpatrick +[protected]
nthn.[protected]@gmail.com

As per your mail I have checked with my bank I didn't receive any refund on Apr 05 2021. Please mail me the details of the bank in which you have refunded the amount. I have checked with my bank and I didn't receive the refund. Please do the needful as soon as possible. Please send the transaction details.I had used my credit card for booking so I have checked with the bank in which my credit card is linked to and there is no such fund credited on April 05 2021. So please provide the details of the bank which you had refunded. I DIDN'T RECEIVE ANY REFUND FROM CLEAR TRIP ON APR 05th 2021. So please check on it. There is no refund that I have received from you as on your mail. So I expect you to do the needful as soon as possible.

I had purchased on 18 March 2021, flight tickets for five persons (details in attached files) with my HDFC Credit card, through Cleartrip.com which were confirmed all through.
Subsequently, due to Covid-19 restrictions I had to cancel these tickets on 22 April 2021. The cancellation has been confirmed through email from the Airline (INDIGO) and refund notified.
I have not yet received the refund amounts.
I complained to the Airline (INDIGO) through email about the nonreceipt of the said refund whereupon they have replied that the same had already been paid to the agent through which the purchase was made, namely Cleartrip.com.
I had earlier sent an email to cleartrip.com regarding this refund but the mail returned undelivered as the address is not valid. I searched the web for the correct address to send this complaint but was unable to find any means to send this complaint.
Address not found
Your message wasn't delivered to [protected]@cleartrip.com because the address couldn't be found or is unable to receive email.

I can not find any contact email address on Cleartrip web site.
Hence this complaint to you.

Ramachandra Paleti
[protected]@gmail.com
Tel: +91 [protected]

This refers to my Tip id[protected] from Dharmsala to Delhi BY SQ 2779 & Delhi to Mumbai by SQ 8709 for 15th April booked for my wife Geeta Ajit. My credit Card was charges on 14th March for RS 8217 for a 15th April trip . I got a messge immedetly that teh trip has been cancelled and I will get a refund . From 15th March 21 to 22nd May 21 I have still not got my refund. I think it is a fraud organisation

Sir,
This is from Jagadeesh Kumar, one of the group traveler vide trip Id:[protected] and booked the Round trip from Bangalore to Leh and Back as follows:
1. Trip Booked in the name of Gajapathi R vide PNR No.F7GDQM
2. Email ID: [protected]@gamil.com
3. Phone Number: +91 [protected]
4. Amount paid Rs.102696.00 on 22.03.2021 and Rs.3324.00 on20.04.2021 for rescheduling the flight through SBI Credit Card ending number 3333 pertains to Mr.Jagadeesh Kumar.
Sir, the same trip has been cancelled by us due to Covid 2.o issue and cancelled information has been received through SMS to the Phone No.[protected]. But no refund received till date.
Please look into the matter and do the needful at the earliest.
The reply in this regard is highly appreciated.
Please reply to the following mail address and Mobile number
Email: [protected]@gmail.com
Phone: +91 [protected]
Phone: +91 [protected]
Thanks & Regards
JAGADEESH KUMAR

This is with reference to my Cleartrip ID:[protected] and PNR: 5TSZLJ where my flight is Rescheduled without taking my Concern. Also while I am going to Cancel it by clicking the link provided in the mail every time it's showing "Invalid OTP" error in spite of giving the right OTP within 1 minute. Also I have called the Customer Care but the executive hesitate to Cancel my Ticket and further told me that some other executive will call me back regarding Cancellation after confirming from the airlines. I don't understand why Clear Trip don't want to Refund my money even though the rescheduling is not from my end. Is it a tactic for not allowing passengers to Cancel the Ticket???

Trip ID[protected]. Airline has refunded the amount. There is no response from Cleartrip on refunding the amount. Website is pathetic does not list any contact number nor easy way to track status of refunds.

Trip Id[protected]:

This transaction failed on Cleartrip website but the money was credited to their company and deducted from my bank. The bank will not refund as the funds was accepted by Cleartrip.

Below are the confirmation details.

Order Number :[protected]
CCAvenue Reference number :[protected]
Merchant URL :www.cleartrip.com
UTR Number : ICICR[protected] settled on 13/11/2020
Amount : INR 3775.00.

My trip ID[protected] FOR dubai-mumbai flight on 27th march 2021 - my flight was cancelled by airlines on 4th march 2021 - i contacted airlines for refund and they replied that cleartrip has already been notified for full refund. since then i am contacting cleartrip on call center and emails but received no response for refund still. they earlier said it will take 3-5 days then said 7-10 days then said 45 working days which is also over but still didnt receive any response from cleartrip.

Hello,

My name is Bisma zargar and I had booked a flight with cleartrip ID[protected], it was confirmed to me on call that AED 606 will be refunded to me, however till date, I didn't receive anything, Further, whenever I try to call the customer care, they put me on hold and then disconnect.

Please look into the matter o otherwise I will be bound to take derogatory action

Bisma
UAE phone number [protected]

Hi Team, i have not received refund amount of my trip id[protected] however airline refunded the amount .

I didn't get my refund URNT7E flight

I have not received refund for my 3 hotel bookings made through above company, till today April 30, 2021, though I cancelled the bookings on April 10, 2021 and bookings were for check in on 5th, 6th & 7th May. The partculars of the booking and my follow up are given below

Trip ID[protected] refund amount due Rs. 15207.99
Trip ID[protected] refund amount due Rs. 9972.00
Trip ID[protected] refund amount due Rs. 6164.00

Please note that bookings were cancelled on 10th April and I reminded them to transfer the refund amount on 17-04, 22-04 and[protected].

Res/sir,
I had booked a ticket from NAG - JRH for 30 April 2020 but
flights were canceled due to a corona pandemic therefore you have decided to refund the booking payment in our account.
but booking payment was not deposited in my credit account No.[protected].
because I had closed this credit card due to some wrong transaction with this credit card number.
So kindly deposit the booking payment in my below account.
Shrawan Wagh
Account No.[protected].
IFSC Code-UTIB0000805
Axis Bank Ltd, Wardha Road, Nagpur-440015.

My AirIndia flight has been cancelled due to COVID pandemic. Airindia has given refund for the same also but Cleartrip is not processing the same nor they are having any information about the ticket status. Every time I need to take follow-up between AirIndia, SmartBuy and Cleartrip.
Now Cleartrip Customer support numbers are also not reachable. I need my refund back.

I have booked a flight ticket through Cleartrip, for GoAir with PNR - G9UDKT for date 17-May-21. I paid an additional amount of 229 for Flexifly, by which I can change travel date twice (Screenshot attached). Now when am trying to change flight date, through cleartrip they are not considering Flexifly offer and charging regular modification fees. I am attaching all proof, which clearly indicate Cleartrip is cheating people. When I reach to GoAir, they are telling, offer given by Cleartrip so go to cleartrip for your issue. Now where should I go. Cleartrip does't have custmercare number. Initially they responsded on twitter but they have stopped responding now. Please help us and several thousands of people in India from being cheated by Cleartrip.

I am one of the troubled customers. Ticket was booked in March2020 for travel in May 2020. But due to covid all flights were canceled by the airline. Hence I was entitled for full refund, which I have yet not received. The ticket was booked through cleartrip ( trip id:[protected] the airlines was AirAsia (PNR : T57NHD).

The agent says airlines has not given refund and the airlines is stating refund is given to the agent i.e. cleartrip. I am following it up with both of them and they are just giving this standard reply and I am suffering from last one year for this refund.

Request you to intervene and help me in getting my money back.

My trip ID was[protected].After cancellation of my flight I have lodged request to Cleartrip customer care for refund on 12th April, 2021.On 13th April they replied me that within 5-7 working days the refund amount will be credited to my bank account.But till now, after 12 days I have not received any refund amount from them