ClearTrip Complaints & Reviews

Dear Team,

I Have booked a couple of round flight tickets from Heathrow London to Cochin. In this pandemic, I forced to cancel both the trips by 31st January 2021. The trip id's are[protected] and[protected].

Unfortunately i yet to get my amount back till the date. Customer care team finding some excited stories each time i am contacting them. I have never expected such a worst support experience ever. I am not sure whether its your hidden agenda or not that its as equal as looting customers hard earned money without any infamy

Regards
Annex
[protected]

I booked Air tickets for 5 persons through Cleartrip for the date[protected]. Due to lockdown at that time my flight got cancelled.Booking trip Id was[protected].Air lines company refunded back the booking amount to Cleartrip long back.But Cleartrip has still not refunded back my amount even after 1year.I have provided them my account details also. I am furstrated with their service.Please refund back my booking amount immediately.

Cleartrip has not refunded my ticket money after GOAIR has paid them in January 2021. I have made more than 20 calls to their customer service centers and every time they say this will reach your bank account in the next 72 hours. This is an appalling service from this company.

Cleartrip keep telling me waiting authorisation from Egypt Air since 100 days I was following up daily and no one help me properly or done anything useful for me I have send 100 of emails and complains without any solution

So my family had a flight from Chennai to Bagdogra. We were 3 passengers in total. But unfortunately I had to cancel one passengers flight. So I did on the 4th of April and everything was going ok. I got my refund after the hefty charges of the one passenger I cancelled. But 4 days before the flight which was on the 19th of the April I get a message that the whole flight has been cancelled. Cleartrip cancelled my flight without my permission on the 15th of April saying its the same PNR so they cancelled it and charged me for it as well. They say I should have called them and canceled and they charge for calling and cancelling a ticket as well. Mind you nowhere is it mentioned that if you cancel one passengers ticket then a few days before the flight when the flight cancellation charges are more, Cleartrip will cancel the whole flight. This is straight up cheating a customer 101. It was showing confirmed till after I got the message and then I was asked to cancel with the reasoning that if I wanted to get any refund at all I have to do it. More than 60% of my money has been cheated by Cleartrip. I wouldn't have even come to know about this if I hadn't called them about this matter.
Please help me get my money back or at least make sure this company that takes money like this does not do this to someone else.

Not getting refund from clear trip although Lufthansa says they have refunded in a mail to us which was forwarded to cleartrip

I have canceled my flight tickets in May-2020 and still, I am waiting for a refund. It has been more than than 11 months, every time they are referring to the Air India.

I booked my flight from delhi to dammam 1 way ticket thru cleartrip.com. But Qatar airways cancelled my flight so I asked cleartrip for refund. My flight was on 13th Feb 2021 but still cleartrip is saying airline not responding. I called airline. Airline is saying they are reachable. PNR No is P8BWJ8
Regards
Shahab Ahmad

I made a booking for mumbai to new delhi and paid through gpay . Money was deducted but not reflected on cleartrip. Money has not been refunded and gpay has asked to contact the merchant.
What to do??

Trip id[protected]

We dont understand when vistara airline already refunded full money of above trip id on 29.3.21
than why you all are wasting time and not refunding our money, which is lying with you,
why u all doing mental harassement to customer

need call on [protected]

[protected]@rediffmail.com

Please refer my trip ID[protected] and e-ticket no.[protected] for journey from Bhubaneswar to New Delhi on 10.05.2020. Due to some unavoidable circumstances I was constrained to postpone my journey. The ticket is cancelled sufficiently before start of journey, but cancelled money not yet refunded to me. As confirmed by Air India, they have refunded money on 14.12.2020.

You are requested to refund money immediately failing which I shall take shelter in the court of law.

(Diptimanjari Mishra)

I got a voucher of Cleartrip worth 2000. I can use this for Flight booking as per terms & Conditions. So I used that Voucher for Booking flight, Voucher applied successfully but discount not received. This is Clearly appearing in the system. Actually It is Technical Problem they also know that but they are not giving refund of my money. Cleartrip Voucher Number : [protected]. I Keep on raising issue with concerned Cleartip officers they are simply wasting time but not doing anything. Pls Solve my Issue. Booking Information: My Gmail Id : [protected]@gmail.com Contact Npo ; [protected] Flight Trip ID :[protected] Esclation ID with Cleartrip :[protected]Trip ID) I am very clear mistake is with cleartrip as i applied vouher but didnot used voucher. i lost due to this about 2000. i need my money. Cleartrip people called me on 1st of April saying that accepting their mistake and give my refund. The Conversation was recorded in my mobile and i am attaching screenshot of my call list of 1St april 2021 where cleartrip accepted their mistake and sais we will give refund but till now i didnot get any refund from their end. All false statements are made by cleartrip people. i have all the proofs still they are not accepting their mistake. I need my refund pls do faveour to me. I believe in Indian constitutuion. Pls help me. Earlier Grievence Number is 2472478. I am not able to add recording here bec this website is not allowing me. If i am able add it then definitely i would add it and Send it to u officers. Pls do needful to me

For my trip ID[protected], airline has processed refund on 24th Jan and airline have given in writing multiple times confirming refund processing from their end and the amount processed. Yet Cleartrip is still to process refund to me after 2.5 months and keep lying and giving excuses.

Trip id[protected]

as m following from one week but no one is there to update on our refund, as Vistara airline already refunded our full money to clear trip on 29.3.21, but why we are not getting our money back it seems that you all manipulating us, which is not accepted from your company its very disappointing, nor your team connects our call to your senior person with whom we can talk
need positive response and refund on priority no expected from you such type of service,
Pl arrange call on [protected]
email [protected]@rediffmail.com

My PNR no MH6FWV, booked on the day 2/20/2021, canceled on 11/03/2021 and same details r shred with cleartrip, till the day we don't received any response from them. many times called to customer no, [protected], no one picking and mild also. still the day we don't know staus of what they want to do.

Vistara pnr. Jbwdff
trip id.[protected]
new delhi- mumbai one way

as we have not travelled till date and vistara airline had refunded to you full amount on 29.3.21
request you to refund our full money back without any deduction

arun agrawal
[protected]
[protected]@rediffmail.Com

We booked flight tickets via cleartrip portal.. the flights got cancelled due to covid pandemic..despite repeated requests we have not recieved refund of tickets..on contacting the airline we were informed that we have to contact cleartrip and they have to initiate the process of refund..despite repeated emails cleartrip has not resolved the issue..Trip ID[protected]
Airline PNR JW 112..we are highly dissatisfied with the services of cleartrip

Fraud Cleartrip. Please dont book flights from cleartrip
Trip ID:[protected]

Horrible service. Not ready to return our hard work money. Poor customer service. The basis on the court order by the Honorable Supreme Court, the DGCA had categorised passengers in 3 categories:

Category 1) Those who booked tickets between March 25 and May 24 for traveling within the same period.
Category 2) Those who booked tickets prior to March 25 but the travel period was till May 24.
Category 3) Those who booked tickets anytime but for a journey post-May 24.

I would like to bring to your notice that we belong to Category 2 (Second category).

The DGCA had said that the Airlines should "make all endeavors" to refund the passengers belonging to the second category within 15 days. “If on account of financial stress, any airline/airlines are not able to do so, they shall provide a credit shell equal to the amount of fare collected (to the passenger)”. The passengers can then use the credit shells to book any ticket by March 31, 2021. In case the passenger chooses not to use the credit shell, the airline will have to refund the ticket money by the end of March 2021. The credit shell is transferable to any person of the passenger’s choice.
SpiceJet has already initiated the refund amount to cleartrip on 8th feb 2021. Spicejet has done the job now please refund my amount don't give any excuses. Not able to reach cleartrip over the phone or emails. I will file a complaint against this fraud cleartrip.

HIÂ CSFF Team,
Please be informed that it has been a month since the Refund process was initiated. I am still waiting for the refund from your end. You guys don't have a direct callback number to call in and check the status. I need to lodge a complaint on your website. If you could look at the mail trail it has been so many emails to you and the response I get is 4 to 5 business days.Â
"Since the airline cancelled your flight, you need to contact the airline to get the Special Service Request document and email it to [protected]@cleartrip.com to process the full refund."
This is the automated message I got from you guys to request for the document from the Airline. I contacted them and was informed that the travel agency needs to contact the airline directly for this issue and not the passengers.Â
I request you to get in touch with the concerned airline (FLYDUBAI) and process my refund at the earliest.Â

We have rescheduled our onward and return journey for the trip id #[protected] and paid the difference amount also. We have not received the eticket yet.