ClearTrip Complaints & Reviews

Hello,

Could you please assist me here.

I booked 2 tickets from iMobile ICICI baking app. The tickets were booked by Cleartrip.

Now the that trip was cancelled by airline (GoAir) and they have initiated refund for the same. The refund was initiated since 1st April but I haven't got refund amount credited in my account.

Could you please credit my refund amount Rs-6732 asap.

Regards,
Akash Bhatt

Hello team,

Hope you are doing well. My name is Niranjan and I'm a cleartrip customer.

I've been in touch on a daily basis with your customer service team and had no other option but to write this email to escalate. The CS team at Cleatrip is giving me different messaging every day and have not provided me and confidence/assurance on the refund process with my difficult experience.

Cleartrip Trip ID:[protected]

Original Flight : BA-119

Airline PNR: KL39OQ

Ticket Number : 125-[protected], 125-[protected]

Amount paid by customer: ₹75, 770

Situation

· I had booked a flight to travel on British Airways Flight BA on 20th April, Tuesday from London to Bengaluru. It was important for me to travel on this date as I had urgent personal work. The booking was made on Cleartrip.

· British Airways rescheduled the flight and I was not informed of the same. I had shared my contact details to BA & my travel agent, Cleartrip. I was not informed. BA mentions that they took consent of Cleartrip to re-schedule my booking but I gave no such consent/nor was informed.

· Only when I tried doing web-check in on Monday (19th April), the day before the flight, it showed my flight has been rescheduled to Thursday (22nd April). I was completely shocked and in a state of panic.

· I immediately tried reaching British Airways customer support. I was not provided any satisfactory response. I was directed to my travel agent. I spoke to them and they mentioned that it was not possible do anything from their end. They then said they will speak to airline and proceed for cancellation and refund.

· As I waited to hear from Cleatrip, BA sent an email to me on 21st April (2:04 AM), mentioning that the 22nd April re-scheduled flight has also been cancelled and now they are rebooking me on another flight for 21st April. They did not provide any notice and these flights were not suitable for me as I had to travel on 20th April under any circumstances. I ended up booking another flight with a different airline paying substantial premium.

Every day, my daily routine is to explain the same story to a cleartrip executive. Everytime, he/she gives a different reply - sometimes it is zero refund, wrong message on website, wait for 5 days, we will try our best, etc.

What did we feel during this process?

· In none of these cases, I was given an option/choice to cancel the booking. I was automatically booked on another flight.

· The customer support received from Cleartrip and BA has been poor.

· I had taken a COVID-19 test for my original flight. This would have not been eligible for any of BA’s re-scheduled flights on 21st/22nd April.

· There was a lot of mental stress & panic that I had to go through throughout.

The refund request needs to come from Cleartrip to British Airways. When I'm contacting BA, they are asking me to speak to Cleartrip.

Next Steps

· Considering all these factors – both financial stress & mental pain, the least BA can do is to offer a complete refund of INR 75, 770. I need cleartrip to make this clear that it is airline fault and i was not informed. hence, eligbile for a full refund.

· If BA can go a step-beyond and consider compensating me for the 2 COVID-tests of GBP 160 that both me and my wife (co-passenger) had to undergo, that will be appreciated.

· For future cases, please maintain a clear line of communication with passengers and provide them choice. Travelling during these times is stressful in itself.

Please escalate this mail to BA and help a common man in times of need.

Hoping for early processing of this case. I had trusted BA and Cleartrip and this incident has been disappointing, causing lot of pain. Hope that BA and Cleartrip can redeem the trust and take care of its passengers.

Thanks,
Niranjan

I had made an airline booking from Cleartrip with trip id[protected] with the flexifly option. The flexifly option covers the amendment fee for any airline Rescheduling done on Cleartrip
Unfortunately due to covid circumstances I had to reschedule my flight on the Cleartrip app itself
During the first attempt of the rescheduling, my payment of rs 3304 was deducted from my back account and reached Cleartrip. However the rescheduling did not go through in the app and failed.
During the second attempt of rescheduling, my payment of rs 3304 was deducted from the bank account again. However this time the rescheduling was successful.
For the successful transaction as my flight was covered using flexifly, the amount paid for amendment fee was reimbursed by the insurance company.
However the amount that I had paid to Cleartrip for the failed rescheduling transaction is not being refunded by Cleartrip .
I keep calling and writing to them repeatedly but to no avail. They keep telling me that the issue will be resolved in 72 hours but it has been 20 days in total. I am.yet to receive any update on my refund inspite of providing all required details to their finance team. They never bother to reply and are unprofessional

Dear Team,

I Have booked a couple of round flight tickets from Heathrow London to Cochin. In this pandemic, I forced to cancel both the trips by 31st January 2021. The trip id's are[protected] and[protected].

Unfortunately i yet to get my amount back till the date. Customer care team finding some excited stories each time i am contacting them. I have never expected such a worst support experience ever. I am not sure whether its your hidden agenda or not that its as equal as looting customers hard earned money without any infamy

Regards
Annex
[protected]

I booked Air tickets for 5 persons through Cleartrip for the date[protected]. Due to lockdown at that time my flight got cancelled.Booking trip Id was[protected].Air lines company refunded back the booking amount to Cleartrip long back.But Cleartrip has still not refunded back my amount even after 1year.I have provided them my account details also. I am furstrated with their service.Please refund back my booking amount immediately.

Cleartrip has not refunded my ticket money after GOAIR has paid them in January 2021. I have made more than 20 calls to their customer service centers and every time they say this will reach your bank account in the next 72 hours. This is an appalling service from this company.

Cleartrip keep telling me waiting authorisation from Egypt Air since 100 days I was following up daily and no one help me properly or done anything useful for me I have send 100 of emails and complains without any solution

So my family had a flight from Chennai to Bagdogra. We were 3 passengers in total. But unfortunately I had to cancel one passengers flight. So I did on the 4th of April and everything was going ok. I got my refund after the hefty charges of the one passenger I cancelled. But 4 days before the flight which was on the 19th of the April I get a message that the whole flight has been cancelled. Cleartrip cancelled my flight without my permission on the 15th of April saying its the same PNR so they cancelled it and charged me for it as well. They say I should have called them and canceled and they charge for calling and cancelling a ticket as well. Mind you nowhere is it mentioned that if you cancel one passengers ticket then a few days before the flight when the flight cancellation charges are more, Cleartrip will cancel the whole flight. This is straight up cheating a customer 101. It was showing confirmed till after I got the message and then I was asked to cancel with the reasoning that if I wanted to get any refund at all I have to do it. More than 60% of my money has been cheated by Cleartrip. I wouldn't have even come to know about this if I hadn't called them about this matter.
Please help me get my money back or at least make sure this company that takes money like this does not do this to someone else.

Not getting refund from clear trip although Lufthansa says they have refunded in a mail to us which was forwarded to cleartrip

I have canceled my flight tickets in May-2020 and still, I am waiting for a refund. It has been more than than 11 months, every time they are referring to the Air India.

I booked my flight from delhi to dammam 1 way ticket thru cleartrip.com. But Qatar airways cancelled my flight so I asked cleartrip for refund. My flight was on 13th Feb 2021 but still cleartrip is saying airline not responding. I called airline. Airline is saying they are reachable. PNR No is P8BWJ8
Regards
Shahab Ahmad

I made a booking for mumbai to new delhi and paid through gpay . Money was deducted but not reflected on cleartrip. Money has not been refunded and gpay has asked to contact the merchant.
What to do??

Trip id[protected]

We dont understand when vistara airline already refunded full money of above trip id on 29.3.21
than why you all are wasting time and not refunding our money, which is lying with you,
why u all doing mental harassement to customer

need call on [protected]

[protected]@rediffmail.com

Please refer my trip ID[protected] and e-ticket no.[protected] for journey from Bhubaneswar to New Delhi on 10.05.2020. Due to some unavoidable circumstances I was constrained to postpone my journey. The ticket is cancelled sufficiently before start of journey, but cancelled money not yet refunded to me. As confirmed by Air India, they have refunded money on 14.12.2020.

You are requested to refund money immediately failing which I shall take shelter in the court of law.

(Diptimanjari Mishra)

I got a voucher of Cleartrip worth 2000. I can use this for Flight booking as per terms & Conditions. So I used that Voucher for Booking flight, Voucher applied successfully but discount not received. This is Clearly appearing in the system. Actually It is Technical Problem they also know that but they are not giving refund of my money. Cleartrip Voucher Number : [protected]. I Keep on raising issue with concerned Cleartip officers they are simply wasting time but not doing anything. Pls Solve my Issue. Booking Information: My Gmail Id : [protected]@gmail.com Contact Npo ; [protected] Flight Trip ID :[protected] Esclation ID with Cleartrip :[protected]Trip ID) I am very clear mistake is with cleartrip as i applied vouher but didnot used voucher. i lost due to this about 2000. i need my money. Cleartrip people called me on 1st of April saying that accepting their mistake and give my refund. The Conversation was recorded in my mobile and i am attaching screenshot of my call list of 1St april 2021 where cleartrip accepted their mistake and sais we will give refund but till now i didnot get any refund from their end. All false statements are made by cleartrip people. i have all the proofs still they are not accepting their mistake. I need my refund pls do faveour to me. I believe in Indian constitutuion. Pls help me. Earlier Grievence Number is 2472478. I am not able to add recording here bec this website is not allowing me. If i am able add it then definitely i would add it and Send it to u officers. Pls do needful to me

For my trip ID[protected], airline has processed refund on 24th Jan and airline have given in writing multiple times confirming refund processing from their end and the amount processed. Yet Cleartrip is still to process refund to me after 2.5 months and keep lying and giving excuses.

Trip id[protected]

as m following from one week but no one is there to update on our refund, as Vistara airline already refunded our full money to clear trip on 29.3.21, but why we are not getting our money back it seems that you all manipulating us, which is not accepted from your company its very disappointing, nor your team connects our call to your senior person with whom we can talk
need positive response and refund on priority no expected from you such type of service,
Pl arrange call on [protected]
email [protected]@rediffmail.com

My PNR no MH6FWV, booked on the day 2/20/2021, canceled on 11/03/2021 and same details r shred with cleartrip, till the day we don't received any response from them. many times called to customer no, [protected], no one picking and mild also. still the day we don't know staus of what they want to do.

Vistara pnr. Jbwdff
trip id.[protected]
new delhi- mumbai one way

as we have not travelled till date and vistara airline had refunded to you full amount on 29.3.21
request you to refund our full money back without any deduction

arun agrawal
[protected]
[protected]@rediffmail.Com

We booked flight tickets via cleartrip portal.. the flights got cancelled due to covid pandemic..despite repeated requests we have not recieved refund of tickets..on contacting the airline we were informed that we have to contact cleartrip and they have to initiate the process of refund..despite repeated emails cleartrip has not resolved the issue..Trip ID[protected]
Airline PNR JW 112..we are highly dissatisfied with the services of cleartrip