ClearTrip Complaints & Reviews

Ticket with PNR H939QS (Ahmedabad to Pune with flight date as 24th October 2021) got cancelled on 8th October 2021 but not refunded yet. The cancellation was forced on me due to the airport closure at Pune. Kindly look into the matter and get me the resolution at the earliest.

Dear Sir,
1. I had booked the following ticket through Cleartrips.
SG 6282 MUMBAI to KOCHI
Flight Date 2nd May 2020
PNR no. K7QBRV Booking date 4th March 2020
Passengers: 1. SURYA ANILKUMAR (F) 2. ANUSHKA ANILKUMAR (F)
COPY OF TICKET IS ATTACHED.

2, I had requested refund of ticket to Spicejet.
Spicejet had initiated refund of fares on 26th October 2021. Their formal response is as follows:

NodalOfficer Sun, Nov 14, 2021 at 12:58 AM
To: "[protected]@gmail.com"
Dear Mr. Anilkumar,

PNR : K7QBRV

Greetings from SpiceJet.

This is in reference to the below mail.

Please consider this email as a formal communication or a proof of document from our side.

We would like to inform you that as per our records booking was made through travel agent i.e Cleartrip Travel Services and not directly through SpiceJet.

Further, we would also like to inform you that we have initiated the refund of INR 10, 486 dated 26-October-2021 from our side to your travel agent. This further shall be refunded to you as per their terms of contract. You are requested to contact your travel agent for further queries.

We look forward to serve your future travel needs.

Thanks & Regards:
Ridam Gulati,
From The Office Of Nodal Officer, SpiceJet Ltd
321 | Udyog Vihar | Phase IV | Gurgaon - 122016| India
W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet App at Google Play Store and App Store

3. Please refund me the fare.
REGARDS
K.R.ANILKUMAR
mob [protected]

Details of ticket:

Ms. SURYA ANILKUMAR (ADULT, FEMALE) 2. Ms. ANUSHKA ANILKUMAR (ADULT, FEMALE)
SG 6282 (BOMCOK)
SG 6282 (BOMCOK)
ADDITIONAL SERVICESCODEGUIDE
SpiceMax Meal Beverage Lounge Priority Check-in Pre-bookExcess Check-in Baggage Seat
Preferred BagOut Spice Assurance CelebrationCake Carry MoreOnboard MyFlexiPlan WheelChair VIP
WebCheck-in Blind Travel Insurance Unaccompanied Minor Seat MealCombo Priority Checkin Baggout First Combo
Munchies PopcornGift Pack Alcohol 1 Eatable &1 Beverage
S.NO PASSENGERNAME FLIGHT FARETYPE ADDITIONALSERVICESPURCHASED
1. Ms. SURYAANILKUMAR SpiceSaver
2. Ms.ANUSHKAANILKUMAR SpiceSaver
Contact No:[protected] Email ID:[protected]@loylty.com
ADDRESS: Mr. KATTIPARAMBILRANILKUMAR BOOKER, MUMBAI, MAH, 400013, INDIA
Fare + Airline fuel charge +CUTEFee 9, 280 INR RCSProvision Fees 100 INR
Aviation SecurityFees 354 INR Development Fees 284 INR
SGST 234 INR CGST 234 INR
Payment Type:Agency Amount Paid:10, 486 INR Total Price:10, 486 INR

I did flight ticket on 31st October 2021 via cleartrip application for NEW DELHI to TBILISI of Air Arabia from my SBI Credit card .. but my payment failed and money deducted from my card and ticket not confirmed so I called cleartrip helpline number.. Their executive told me your ticket is not confirmed and you will get your money back in 3 days in your card. But still after 14 days passed i did not received my money into my CREDIT CARD ACCOUNT.. please help me from it. My card number is [protected].

Now they are not responding truly.. i am calling from last 5 days they are telling today tomorrow only..

Dear Sir,
I have booked INDIGO Flight Ticket bearing PNR ZFIPQB through Clear My Trip on 13th September, 2021 for travelling from Cochin to Mumbai on 17th September, 2021 at 6.30 a.m. However the said flight ticket was cancelled at INDIGO's end on account of operational reasons and assured full refund of the ticket amount i.e. Rs.6, 134/-
On my subsequent enquiry with INDIGO, they have informed me that the refund is already processed and the said amount is lying with booking agent i.e. Clear My Trip and asked me to contact Clear My Trip. Am attaching herewith the refund information provided by INDIGO
Hence I am writing you to kindly transfer the aforesaid refund amount to my account at the earliest.
. Please find herein below My account details:
JAYESH S.PILLAI
Account No.[protected]
South Indian Bank
Yeroor Branch, Kollam District, Kerala
IFSC - SIBL0000192
Hoping you would do the needful at the earliest.
Best regards,
Jayesh S Pillai

The Refund amount of INR 7189 is not yet received for cancellation flight PNR VMS1VJ. It's been a month now.

Trip Id :[protected]
We reached the hotel, but this ID is not working.
We have paid the full payment
We are waiting the for long time and even tried to contact Cleartrip through the number.But no response.
We have sent mail no response now what do
Thank you
Haneefa Manaf

Trip ID 20022289 / PNR No. TBTYQZ
Flight: Spice Jet
Sector: Dubai-Kochi-Dubai
Date of travel: 18th May 2020 / 25th May 2020
Airfare: AED 1, 006.00
Flight No. SG 18 / SG 17

Bank details:

VAIDYANATHA IYER JAISANKAR
A/c No [protected]
Bank: State Bank of India
IFSC: SBIN0070154
Currency: Indian Rupees

I had booked ticked when I was working in Dubai & due to Covid 19, flight got cancelled & I had to leave UAE (Dubai) due to loss of job. Original payment was done in credit card o[censored]AE & subsequently my visa got cancelled so are my card, bank accounts in UAE

I had requested for refund in Indian rupees to Mumbai & Dubai Office of Cleartrip but they keep on saying / contacting my UAE mobile no., which got cancelled long back after my exit o[censored]AE in Nov 2020

My home address in India:

V Jaisankar,
Parvathy Sankaram
Near Ganapathy Temple
Koovappady 683544
Ernakulam District
Kerala (India)

This complain is regarding the GoAir flight booked for 26Jun 2020, which got cancelled due to COVID-19 issues. The worst part is that cleartrip.com, after promising the refund months ago, hasn't done that so far.
My communication with the GoAir clearly shows that they have refunded the amount to Cleartrip.com in Jan 2021 itself.
Cleartrip.com on the contrary is behaving like one of the worst online tourism portals by neither refunding the amount nor giving any proper communication for the same.
Can I file a complain agaist the company in consumer court?

This is VIjeta Bhargava, I tried booking a ticket on 7th Oct from Indore to Bangalore I paid through Paytm and my money from my bank account was cut of 6471 Rs. cleartrip said that the ticket wasn’t booked and it wasn’t booked but my payment was cut.
I approached Paytm and they said the payment was made and was transferred to the merchant account. Now this is a fraudulent practice from cleartrip that Paytm transferred the money but my ticket wasn’t booked.

It’s been 20 days and more now I want a refund as quickly as possible neither I am going to take this to consumer redressal.

When I tracked the refund from cleartrip end they showed me that payment hasn’t been initiated

Very inappropriate behaviour from your end

Attaching screenshots pls address this as soon as possible

VIjeta
[protected]

The booking i made on October 19th with trip id no: trip[protected] was cancelled as the payment was unsuccessful. However, the amount was deducted from my bank account. As per the email i received from cleartrip, they had promised for a refund if any amount was deducted. I have not received a refund yet. The link which they shared for following up on the status is also invalid. I tried to contact them, but they don't have a good customer service system and i was not able to connect with anybody in the team. I had send an email to their customer support team on Oct 27th and have not received a response yet.

Its a really shame that Clear trip doesn't take care of the customers once tickets are cancelled. If we book the ticket then amount is immediately deducted but if we cancel then they kept pending . If customer does'nt check the statement then he doesn't know whether refund is credited or not. Clear trip uses customers amount for their uses . I just came to know today after looking into the bank account statement and came to know that Indigo has refunded amount of flight ticket on 25 Sep but Cleartrip hasn't refunded. When I called customer care then she said that 299 is refunded but not credited. When I told her that I am going to complain as I have been refunded full amount of INR 5771 by Indigo then how Cleartrip is refunding only 299 then she said that that is pending from finance side. I think Indian Govt to take strict action against these types of fund raising sites who cheat customers

TWO WAY Flight tickets from MAA-IXB for TWO people booked in August for travel between 17-22nd September 2021. Tickets were cancelled on 12th September 2021 but no refund issued till date. We had paid additional cost for full refund tickets.

Trip ID:[protected]

My fiance applied for visa application on Cleartrip website. His money got deducted from account. But when he clicked on the link to upload the documents it asked for otp.. but he hasn't received any otp yet. And when he is trying to contact support it is saying that trip I'd is invalid

DUBAI TO TRICHY, Trip ID :[protected]. PNR :VADNXH, NQYSZQ.
Air India Express IX-612.

Dear Sir / Madam,

I am writing to you to raise an issue about: Airline Tickets and Fares

The issue that I have experienced was: Hi,
In my AIR journey life I didn't see such worst service from cleartrip.

After many reminder also no response from your end.

Don't cheat my amount and response my mail.

Indigo says shared the full amount to you but you are not returned full amount to me.

Please check and send my amount soon.

Hi,
(Trip ID[protected]
Amount is incorrect, it should be 8615+1528/-

It occurred on: 31/10/2021

You returned my balance amount soon and respond my mail

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

ramavathi gandhi

: Amount to be get 1528

My transaction ID is[protected] Dt 15.10.21 for trip CCU to HYD through Air Asia. The transaction failed amt deducted .But the same is not yet been refunded. I have noted the same to Cleartrip Support several times.pl do the needful

I have booked the ticket for myself & my minor daughter for 1st Nov from Bangalore to Kolkata . But due to sudden Covid matter in Kolkata i wanted to cancel my minor daughter ticket & accordingly I have been trying to do so by calling your representative from 10: 30 AM . But due to your system delay or heavy trafiic I could able to connect your person after 11 Am. During discussion on one ticket out of two he explained me that you need to do that 72hrs before for full return .In this case it is delayed by 6 min .I told him this is not my problem as I have been trying to do so for last 30 min without getting into your call & i am continuing with one ticket for myself . This is fully refundable ticket & as per govt law i deserve the full amount during this COVID period (supreme court
Considering my long association & support form Cleartrip i request you to refund the whole amount .This request is inline with DGCA guideline & supreme court endorsement due to covid situation.

I Booked A flight FROM GOA TO NEW Delhi AND THE PAYMENT WAS Deducted without Flight Comfirmation ……I STILL HAVENT GOT MY Refund

TRIP ID[protected]

Booking summary
Goa → New Delhi
Booking amount
Rs. 5, 813

KINDLY REFUND MY AMOUNT

Hello,

I have cancelled my air ticket Mumbai - Goa one-way Trip, Trip ID:[protected] dated on 5th Oct..Almost a month, I have not received refund.

Pls.find attached screenshot. I have raised the complaint, but no clarity received from the team..

If, i will not get a refund, will escalate this to consumer court and media..as this seems a complete fraud/ scam case.

Will now charged you for mental harrassment too.. as even after continuous follow up, you guys are not returning my money. Its literally fustrating...
You guys are making customer fool by holding their payments and taking interest out of these amounts. Your company name should be clear scam rather cleae trip..Hence forth, I will not book any flight from your channel and will suggest all others not to book through your channel..
Horrible experiance
Thanks, Kedar
[protected]

I booked a hotel which was under free cancellation policy. But after cancellation i haven't received the refund.
Cleartrip id is :[protected]