ClearTrip Complaints & Reviews

Its a really shame that Clear trip doesn't take care of the customers once tickets are cancelled. If we book the ticket then amount is immediately deducted but if we cancel then they kept pending . If customer does'nt check the statement then he doesn't know whether refund is credited or not. Clear trip uses customers amount for their uses . I just came to know today after looking into the bank account statement and came to know that Indigo has refunded amount of flight ticket on 25 Sep but Cleartrip hasn't refunded. When I called customer care then she said that 299 is refunded but not credited. When I told her that I am going to complain as I have been refunded full amount of INR 5771 by Indigo then how Cleartrip is refunding only 299 then she said that that is pending from finance side. I think Indian Govt to take strict action against these types of fund raising sites who cheat customers

TWO WAY Flight tickets from MAA-IXB for TWO people booked in August for travel between 17-22nd September 2021. Tickets were cancelled on 12th September 2021 but no refund issued till date. We had paid additional cost for full refund tickets.

Trip ID:[protected]

My fiance applied for visa application on Cleartrip website. His money got deducted from account. But when he clicked on the link to upload the documents it asked for otp.. but he hasn't received any otp yet. And when he is trying to contact support it is saying that trip I'd is invalid

DUBAI TO TRICHY, Trip ID :[protected]. PNR :VADNXH, NQYSZQ.
Air India Express IX-612.

Dear Sir / Madam,

I am writing to you to raise an issue about: Airline Tickets and Fares

The issue that I have experienced was: Hi,
In my AIR journey life I didn't see such worst service from cleartrip.

After many reminder also no response from your end.

Don't cheat my amount and response my mail.

Indigo says shared the full amount to you but you are not returned full amount to me.

Please check and send my amount soon.

Hi,
(Trip ID[protected]
Amount is incorrect, it should be 8615+1528/-

It occurred on: 31/10/2021

You returned my balance amount soon and respond my mail

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

ramavathi gandhi

: Amount to be get 1528

My transaction ID is[protected] Dt 15.10.21 for trip CCU to HYD through Air Asia. The transaction failed amt deducted .But the same is not yet been refunded. I have noted the same to Cleartrip Support several times.pl do the needful

I have booked the ticket for myself & my minor daughter for 1st Nov from Bangalore to Kolkata . But due to sudden Covid matter in Kolkata i wanted to cancel my minor daughter ticket & accordingly I have been trying to do so by calling your representative from 10: 30 AM . But due to your system delay or heavy trafiic I could able to connect your person after 11 Am. During discussion on one ticket out of two he explained me that you need to do that 72hrs before for full return .In this case it is delayed by 6 min .I told him this is not my problem as I have been trying to do so for last 30 min without getting into your call & i am continuing with one ticket for myself . This is fully refundable ticket & as per govt law i deserve the full amount during this COVID period (supreme court
Considering my long association & support form Cleartrip i request you to refund the whole amount .This request is inline with DGCA guideline & supreme court endorsement due to covid situation.

I Booked A flight FROM GOA TO NEW Delhi AND THE PAYMENT WAS Deducted without Flight Comfirmation ……I STILL HAVENT GOT MY Refund

TRIP ID[protected]

Booking summary
Goa → New Delhi
Booking amount
Rs. 5, 813

KINDLY REFUND MY AMOUNT

Hello,

I have cancelled my air ticket Mumbai - Goa one-way Trip, Trip ID:[protected] dated on 5th Oct..Almost a month, I have not received refund.

Pls.find attached screenshot. I have raised the complaint, but no clarity received from the team..

If, i will not get a refund, will escalate this to consumer court and media..as this seems a complete fraud/ scam case.

Will now charged...

I booked a hotel which was under free cancellation policy. But after cancellation i haven't received the refund.
Cleartrip id is :[protected]

Dear Team, I had contacted your team member on customer care number for the refund of my ticket with PNR - GR7TUH, due to cancellation of flight by the Airlines. It was confirmed to me that amount of Rs 20454 has been refunded by the airlines and the same has already been received by your office. My complaint no is 13139711, however I am yet to received the same in my account. Please refund the same to my account on an immediate basis.

Dear Consumer Team,

I have a pending refund amount of Rs 18, 129 /- to be received from the Cleartrip team for my cancelled ticket .

Details of my ticket are as follows :

Trip ID :[protected]
PNR details : D5PQKL

The finance team of cleartrip team had informed that they have sent the refund amount through a payout link of "RazorPay " on 08.10.2021, however i had never received the same from them . I had informed them about the same .

For the same, i had been repeatedly following with the customer service executives several times but each time they inform that they will highlight and escalate the matter to their finance team and provide me a response timeline of 72 hours . This has been following up since 08.10.2021 .

I had also escalated the matter to their senior teams . The only response they provide is that their finance team - Mr Rakesh Yadav had written to the back end team to reset the " old payout link " and process a " new payout link " to me . However, this is happening since 14.10.2021 .

The case ID for investigation generated with cleartrip are :

[protected] registered on 16.10.2021
[protected] registered on 19.10.2021

I am now left with no other option but the bring this issue to yr notice for yr kind intervention and resolve the same plz .

I am attaching herewith the following details for your teams investigation and resolution .

1) Copy of ticket - Trip ID[protected]

2) 2 separate screenshots of the refund page on the cleartrip site

3) The copy of the mail conversations had with the finance team - Mr Rakesh Yadav who confirmed that the refund was sent . I had even provided my bank details to initiate the refund from their end .

4) The audio conversations had with the customer executive each time assuring that the issue had been escalated and providing a new timelines

Looking with hope for the consumer forum team to resolve the same at the earliest.

With best regards,

Kishore Poojary
[protected]
Mail ID :- [protected]@gmail.com

I had booked Country Inn Sahibabad on 19th Oct for today's check-in (22 Oct 2021) however as soon as I reached hotel, they denied check-in claiming that they do not have any reservation under my name and neither any booking is showing with the Trip ID which is mentioned on the voucher I received from Clear Trip.

This is the Scam they are running as I checked Google Reviews, Others are facing the same problem with them.

I am looking for full refund and also I will reach to consumer court and file a complaint against them for the agony I went through at the hotel because of them.

Trip ID :[protected]

I booked the tickets on 30 sept 2021 and cancelled them on 20th october 2021 .I was also paid EZc ancellation charges on the tickets. But I have not received the refund till date in spite of contact your customer care executive again and again. It shows that your services are very poor and your customer executives are also irresponsible for their duties. Further mail provided fro ezcancel is fake and it is not working This is totally harassment with the customers. Therefore you requested to refund the total amount of my tickets.

I have cancelled my cochin Delhi trip on October 9th
Kochi - New Delhi one-way flight -- Trip ID[protected].
I have not received my refund until now

I have contacted the customer care multiple times and still no result .

Trip ID[protected]

I have cancelled my airline ticket on 10.10.2021 for my travel pune to chennai. I have received mail confirmation from airline Indigo regarding confirmation of my cancellation and refund amount.

Airline has confirmed the credit of the amount from their end to Cleartrip on 15.10.2021 8 am. I have been following with Cleartrip regarding my cancellation status from past 10 day but they don't have any clue regarding my refund status. All they give is false assurance.

If this is not resolved in next 2 days, I'm planning to file a case in Consumer Court on Cleartrip on charges of Frauds and giving mental stress to customers.

We booked ticket through cleartrip (Kochi - Sharjah one-way flight -- Trip ID[protected] and we recieved receipt & itenary also same time. Amount deducted from my account same time.While reached at airport, we came to know from airline team that issued PNR (OL3HOC)was cancelled due to the non processing of payment to airline from cleartrip. We took new ticket from airport on same time and continued travelling.
We got cancellation confirmation from cleartrip trip same day(2nd September 2021 but still didn't recieve the money(Aed 2650.00). While we following up with them, they are saying that, they are waiting confirmation from airlines. But airline already confirmed that they didn't recieve money and they forwarded invoice also with the same. We forwared to cleartrip same time, but they still saying same thing.Now almost 50days are over, not getting any positive response from them.

Date of incident: 8th oct 2021
Trip id :[protected]
Amount charged : 16531
contact number : [protected]

Cleartrip shows failed status of booking

However amount was deducted and as per bank ( ICICI bank), amount was credited in cleartrip account.

Please find below mail communication from icici bank
[protected][protected][protected]
Dear Mr. Chhabra,

Greetings from ICICI Bank.

Hope you and your loved ones are healthy and safe.

With reference to your mail, as per our records your transaction of Rs 16531 from ICICI Bank was successfully credited to the

beneficiary Cleartrip Pvt. Ltd. account XXXX9672 on 08/10/2021 17:14:01 with RRN[protected].


Name : Cleartrip Pvt. Ltd.
Account No : XXXXXXXXXX9672
IFSC Code : HDFC0000053

VPA : cleartrip.[protected]@hdfcbank

In case the beneficiary has not received the amount, then please share the reference number with the beneficiary, to check with their

bank.

Thank you for giving us the opportunity to serve.

Bank Digitally and Stay Safe!

Sincerely,

Nazira
Customer Service Officer
ICICI Bank Limited

During the sale event of Flipkart's big billion day, Cleartrip (A child company of Flipkart) introduced an offer of "EZcancel" which when added along with travel booking (for additional charge), refunds the entire booking amount(as advertised) if cancellation by the customer is done before 72 hours of departure of flight.

I found this advertisement useful, as I was booking a trip which I may need to cancel based on some circumstance, and went ahead to book the tickets with EZCancel. As foreseen, I had to cancel the trip and called the Cleartrip's customer care to cancel my tickets, I got shocked after hearing the cancellation amount which was less than 45% of the booking amount. I wen't ahead and re-read the terms and condition to verify what I had just heard, and I saw that there own policy says I should be getting full refund (see point 6 in https://www.cleartrip.com/ezcancel/free-flight-cancellation) .
They said that they cannot refund "hidden" "ClearTrip" fee which was 3000 INR.

More over, when I pointed the EZcancel policy page (https://www.cleartrip.com/ezcancel/free-flight-cancellation) out with the customer care representative and tried to talk with them, they said that the cleartrip fee is not shown when booking and it cannot be refunded. The customer care representative also used FOUL language tome and told that cleartrip is not responsible if I choose EZcancel.

This is nothing but a brutal FRAUD that ClearTrip is doing publicly to loot the customers.

I am also attaching some screenshots of the policy in case the policy gets updated in future.

I had cancelled my flight ticket and the ticket is partly refundable. i have not received my refund yet and also no customer support from clear trip. it has been 9 months and the refund is not issued.