ClearTrip Complaints & Reviews

I have booked my flight from Delhi to Bagdogra return ticket for whole family but due to lockdown on 23 Marc 2020 flight hot cancelled and we could not travel. Trip ID is [protected] for our booking. I requested for refund and cleartrip gave me Rs 2 as refund amount . Now if government force lockdown I can't travel and need my amount of already 28200 back from cleartrip.

Please look into my issue
I'm email I'd is [protected]@rediffmail.com
Contact no [protected]

Regards

TRIP ID[protected]

I booked a ticket through Cleartrip with AEROFLOT airlines from UAE in January 2020 to travel to Dusseldorf, Germany from Dubai on May 22 and return on May 27. However, the flight was cancelled due to the pandemic.

Cleartrip has made me wait till date and have not refunded the money (it has been one year and 2 months).

I contacted the Airlines directly and they sent me an email confirmation that they have already refunded the money to cleartrip. When i asked cleartrip regarding this, they gave me a reply the airlines have still not refunded the money. (What is happening confusing the customer for more than one year)

Today after several days of phone calls, emails and follow ups they have refunded only AED 455 and the original rate of the ticket is 2054, yes you heard it right only 455, they have no reason also about this.

they have clearly no idea about customer service they arrange a outcall for the customer and nobody calls back just to avoid speaking to the customer.

Specially the supervisors Yash tumde and Rohan they are ignoring customers clearly thye dont call back even after agreeing to make a outcall.

People wake up dont book with Cleartrip, , they behave in a way treating customers as fools . wait for one year and this is what i get in return only 455 out of 2054 and they just ignore the customer .

Hi,

I had applied for a visit visa to the U.A.E on March 8th through cleartrip.ae and received the payment confirmation. However, I am unable to upload the required documents as I am not receiving the OTP on my phone.
The Trip ID On my payment confirmation message is
[protected]

Please advice

Round trip booking cancelled
Trip ID:[protected]
Dates of Journey
25/02/2021 Goa to Nagpur 3 adults namely Mr. Jayesh Churi, Mrs. Beena Churi and Mr. Ashwtha Churi
PNR: TI3Z9C
1 stop journey with INDIGO flights 6E-6097 & 6E-654

01/03/2021
Nagpur to Goa adults namely Mr. Jayesh Churi, Mrs. Beena Churi and Mr. Ashwtha Churi
PNR : PG47 FI
1 stop journey with INDIGO flights 6E-297 & 6E-6321

Clear trip id[protected]Chennai to Ahmedabad flight)
Go air cancelled flight and asked us to claim the refund from clear trip. After registering the cancellation refund request[protected], the website said refund will be made between 3 to 12 days. But we have not received payment till date inspite of our reminders

Hi Sir/Mam,
I made a ticket booking with cleartrip.com (for indigo airline) on Thursday, at 3:10 pm, at 3:37 pm I received a email from cleartrip and it says “
Hi ameer,
We are writing to let you know that the payment for the trip below was unsuccessful as we didn't get a confirmation from your bank.
If your account was charged, it has been automatically refunded. Please note that it may take 3-12 business days for the amount to reflect in your account. Some public sector banks may take longer than this to credit the refund.
Your UPI Phonepe transaction failed while attempting to process a purchase of: “, I checked with the apps, the status shows same (screenshot are available ), by seeing the mail and Cleatrip status I made another booking with other agent,
Later at 11:17 pm i received mail from cleartrip and it says the ticket is confirmed,

When i sent a mail for regarding cancellation, I received a reply and says they will charge for Cleatrip + airline cancellation fee,

I had booked a flight (Wizz Air) from Dubai to Budapest with cleartrip. I rescheduled the trip to a later date and cancelled the trip. The airlines had processed my refund. I spoke to cleartrip customer care on phone and they said the money will be refunded within a couple of days.
Cleartrip id[protected].

Online support doesn't work and I cant reach customer care. It's been more than a year and there's no response from them.

Total of 4811 rs refund has not been given by Clear Trip even raising multiple complaint It seems clear trip is cheating, Flight was book on April 2020 but because of covid flight was cancelled and refund amount has not been transferred yet, I raised aprox 10 complaint

Hello,

I have booked a ticket on December 2019 for the date of travel on may 9 and due to pandemic the flight has been canceled. Since then I have been following up with Cleartrip and received no response.

I had cancel a flight ticket of goair flight PNR NO- M9K6XW, goair refund the amount to clear trip travel agency on dated 04.02.2021.But clear trip travel agency is not refund the amount in my account till date.

Team,

We have raised refund request for refund for PNR/Reference number EGW6RC travel date 19th March 2020 from New Delhi to Hyderabad. The flight did not operate due to pandemic and lockdown.
It is disappointing to see poor or no response from Clear Trip in this regard. From past one year we have been waiting for the refund. We are fed up and now request you to refund the full amount and no alternative of booking tickets is acceptable. WE WILL NOT BE TAKING ANY MORE SERVICES FROM CLEAR TRIP HENCEFORTH.
Booking ID for your perusal:[protected]

Awaiting prompt response.

Harish Sharma
email: [protected]@yahoo.in

Hello Sir/Maam,

I had booked Indigo flight ticket through cleartrip which was cancelled for 25th March, 2020. I had contacted the airlines and had processed the refund back in December, 2020. However, there has been no reply from the travel agency side. I would like you to give the refund as soon as possible.

trip ID:[protected]

Trip ID[protected] Travel date - 6th March 2021 for 2 passengers from Lucknow to Bangalore with AirIndia Flight PNR- h46sj.
Above ticket was cancelled within 24 hours of booking and i was confirmed from Cleartrip over the call for full amount refund. Same remarks was mentioned on Cleartrip portal by Cleartrip executive Pooja on 11th Jan 2021.

Cleartrip has refunded only Rs 522 and not the full refund as promised. However after 20 - 25 followup calls with cleartrip an executive of cleartrip arranged conference call with AirIndia on 22nd Feb 2021 where i got confirmation from AirIndia and Cleartrip on full refund within 3 - 4 working days.

But still i have not received my full refund however its been around 50 days over since ticket was cancelled.
Evertime cleartrip executive waste my 30 minutes of time without any solution and every time they will say it will be resolved within 2 - 3 days.

Requesting you to please take this as complaint against ClearTrip and help me in resolution.

Thank you.
Prashant Tiwari
[protected]

I am not able to redeem my Credit Shell since last six months. Same message I am getting again and again. Please solve this immediately.

Hi Team,

Ticket ID:[protected]
I have booked one flight from Cleartrip with Trip ID:[protected] & PNR: YY6V0 from New delhi to Dharamshala on dated 10 Jan, 2021. But due to bad weather the airline by themself cancelled this trip and they have cancelled the trip at the airport for all passengers on the same day. Dated: 10 Jan, 2021.
When i did not get my refund of 4823 rs till 14 working days then i went to cleartrip and cancelled my trip with reason ("Flight was cancelled by airline"), now few days back i received the message that Rs. 1, 083 will be refunded in your account.

When the flight was cancelled by the airline then the total amount should be refunded in my account. Please look into it on priority and process the complete amount.

I have attached cancellation slips from the airport and ticket details with this email.

Please consider and call on [protected] for any query.

24days before i booked one airline ticket in cleartrip, same time deducted the cash from my account, but ticket not confirm, til know this cash is not refunded, i called and senting mail also, but they are not respond.

Costumer id no.[protected] i book flight for raipur to madurai. due to covid-19 flight is cancelled by indigo.i request to clear trip many many time for my refund amount he is said amount is refunded but amount is not received in my bank account. he is called we send bank refrance no. whith in 4 hours but not recived up to date.

Indigo has already processed the refund and Cleartrip has the money. But they have not refunded the money to me. They have been scamming customers by keeping the money themselves.
TripID:[protected].
No written or verbal update from Cleartrip. They are deliberately non-commital.
DO NOT book through amazonpay (partner of cleartrip) and use makemytrip instead.

Cleartrip not refunding cancel ticket amount for trip id[protected] for last 40days though airlines refunded full amount to cleartrip
Dinesh pandharkar
[protected]

I had booked my family air ticket of go airways for the date 2June 2020 as return journey from Lucknow to Mumbai through clear trip but due to covid since my family could not travel from Mumbai to Lucknow because of lockdown there was no question of return ticket travel.. before the travel date of 2June 2020.i made all my best efforts to reach out to clear trip as well as go air to inform that since my family was not able to travel to Lucknow hence there will not be return travelling to Mumbai but neither they received any call nor they replied to any of my email communications.
In the month of aug-2020 I received an email communication from cleartrip stating that your cancellation can not be considered but you can do your travelling in the period of 1 year from your original travelling date. I found it OK and further did not make any communication but one of the day I received below communication from clear trip stating that your ticket has been cancelled and Raised. 124/-has been credited to my bank account/.card.. I was just shocked as I was spent 9000/for my airtravel and getting Rs 124/-.I again approached to clear trip as well go air but they did not have any satisfactory reply except saying that nothing can be done from my end. Please find below communication which was received from clear trip... Dear Mashiyat,

This is in regards to you'r trip for Lucknow - Mumbai one-way (Trip ID:[protected].

As per airline cancellation is not permitted for this PNR. Your L5VTKC is protected by airline and you can use the value of your ticket for travel on a future date.

Free amendment can be done for a period of 1 year upto the original travel date but there are certain terms and conditions. Fare difference if any will apply.

You can call Go Air Call Center ( [protected] ) up-to 1 year from original date of travel and make a new booking using the same amount of this ticket (Fare difference if any will have to be paid at the time of making a new booking).

We regret for the inconvenience caused to you and pray for the safety of you and your family in these hard times.

Note - Passenger can make the changes directly through go air call centre. website or go air app. Sector change allowed. Free amendment can be done for a period of 1 year upto the original travel date.

Thank you for making the booking with Cleartrip.

Regards,
Cleartrip Support.

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