ClearTrip Complaints & Reviews

Respect less, bad service poor customer service. Unprofessional Agents

They disconnected the call on my face.
The give me liyes
They don't say truth

New Delhi - Guwahati return Trip ID[protected]

This is in regards to the above mentioned trip ID. I had booked a flight tickets of Air Asia through cleartrip.com in January 2020 for the travel date in March 2020. My flight got cancelled due to pandemic.

I tried to call cleartrip for further clarification on it but I didn't get any response then I called Air Asia directly and they gave me the refund of Rs. 15072/- in my Air Asia account wallet.

Now in January 2021, I tried to book another flight through Air Asia website by using my wallet balance. I got to know that they have refunded my money Rs. 15072/- to the original mode of payment(Cleartrip). they have also confirmed the same through email.

Now, it's been a month since I am chasing cleartrip to refund my money but they are not resolving my issue even are not replying to my emails.

Request you to kindly look into it and provide the right resolution asap.

Thank You
Vikas Bansal
[protected]

It was a March 2020 booking done in DEC 2019.
Trip cancelled due covid19 & AirAsia initially did not refunded the money instead they provided credits.

But after one year as govt. of india's instruction, AirAsia refunded my money on 14 Jan 2021 bacl to agency ie cleartrip.

But cleartrip is not refunding my money & taking more than usual time to respond. Air asia has already confirmed my refund on email.

Cleartrip id:[protected].Pls process my refund
Details are as follows

Pnr-SS558L

Airlines-Air asia
Flight From Ahmedabad to Bengaluru

I booked 4 tickets on 19 Jan 2020 for flight Dammam-Cairo - Dammam travel dat was 25, May 2020, i paid 7, 217 SAR and the flight was cancelled they refunded only one ticket 1, 965 SAR and thy told me that the remaining 3 tickets will refunded i called them many times and the same answer the payment under process and no result till now and finally the customer service number closed

Trip ID :[protected]
email: [protected]@yahoo.com

I have a booked ticket for return travel on 29 jan 2021, from jaipur to coimbatore,
booked for, date : 2.5. 2021, trip id: [protected], then we got message on 2.02.2021, , that our flight has been cancelled, due to technical operational reasons, so we opted for, the cancellation booking, and decide later

then we got a message that payment will be refunded through original mode of payment,

then i called indigo customer care number, they informed us, tat they have refunded the amount to cleartip, on 4th feb 2021,
but i have not received my amount, its 13.2.2021, why it is taking so long,

I have cancelled the flights from Cleartrip on October 11, 2020 and December 11 was refund date mentioned.
From December 11 I have been calling them over 30 times for refund: the only response Iam getting now is we have competed the refund process from our end (Cleartrip) please check with your wallet or Bank. They have also mentioned the ARN number, for which my father had been to bank and checked the provided ARN, but there was no transaction happened with that ARN.

Its been too much mental torture calling them over this many times and visiting the bank.
It's becoming a loop Cleartrip to Amazon Wallet to Bank Customer service to Visiting the bank again back to Cleartrip.

Booked two tickets from Rome to New Delhi on Jan 16, 2020 for travel on May 9, 2020. The Flights were cancelled because of lockdown. We have been issued credit shell which is of no use to us because of thousand limitations on its use.
Our flight booked during same period on make my trip for same Airlines was refunded back, so there is no problem with Airlines for sure. ClearTrip are the culprits.
We want our hard earned money back.
I have raised many complaints to their support staff but to no avail.

The flight reservation under Trip ID:[protected].

Cleartrip claims that they have already refunded me INR. 9, 230.04. But my bank statements do not show any fund received from Cleartrip. Nobody answers the mails too. No reply from any cleartrip source.

I have to book a flight ticket from Mumbai to Bangalore - Round Trip on 13th and 16th February 2021.
When I am booking the tickets, while ticking on the "Use Credit Shell" option, I don't get an option to Enter PNR number in order to redeem my credit shell.
My Trip ID is[protected]. I have called them up at 10:15 in the morning. They said a person from the credit shell team will contact me in 4 hours maximum. I didn't receive any call. After that I have been trying to contact on them through emails, social media and their number[protected] and I am only kept on hold for 20-30 min. I have gone through the same process at least 15 times. I was promised a call back in 4-6 hours but in vain. But to no response. It is very important for me book my flight tickets asap.

I have followed up several times, however they have not refunded the amount they charged for a ticket which was cancelled in Apr 2020.
The amount charged was AED 2, 070 for a return trip booked from Dubai to New Delhi.
I have several complaint numbers and the only answer I get is they cannot say when the money will be refunded.
The amount was charged in Jan 2020 and its been more than a year now.

Please get back to me on this as this is very crucial and receiving no answer as to when I will receive the money is just very frustrating.

Thanks,
Prateek

Dear Sir /Madam

Reference to Complaint number : 11973092

I am totally upset and disappointed by the way I was a client to the clear trip and have been treated on my refund.

To respond to you reaching me on my number, I had also provided my husband number [protected] while booking and also as an alternative and also I was accessible over the mail you could have dropped a mail .

I will not accept any further delay on refunding will go legal and also will go to press in claiming that even after an year I have not received my refund and would not suggest my friends and families to use clear trip in future

The mental and physical harassments that we have undergone in following up on our refund with CLEAR TRIP and will file for damages caused on the family and on our health.

We called up Oman airways and have confirmation from them to deal with Clear trip .

Would request to address my issue ASAP before things going not comfortable for both o[censored]s .

Thanks and Regards
Manasa HB

We booked flight on feb 4 th the minute we booked it got cancelled called customer care so many times but no response till now they are not allowing us to change flight nr refund but cleartrip is only collecting money not providing services and emotionally harrasing us in this pandemic time depressing us by not resolving issues in time, worst Cleartrip i[censored] want hell like experience book with them. Think hundred times before booking with them.

We booked tickets with cleartrip on feb 4th the minute we booked flights are cancelled, then started actual problem their customer care services are not resolving the issue nor changing the flight and not even refunding, their customer service guys dont have minimum knowledge of cancelled flights until we inform them. Great Cleartrip will clear ur money not ur problem Bravo 👏 cleartrip keep it up keep suffering ur customers and make them suffer, resolve ur customer issues with utmost responsibility not negligence.

I booked the ticket and its cancelled by carrier. Cleartrip says the carrier that is emirates will refund after 45 days and we will refund after tat. Where as Emirates told that they will do it in max 10 days. I have all voice files with me .

Sir, I have tried booking a flight ticket through clear trip from Trivandrum to Delhi for travel on 19-12-20
which was declined as payment was not successful. I received emails and sms alerts from clear trip that the transactions were failed. The copy of the mail is also attached. Therefore, I booked another flight on 18.12.20 from Kozhikode to Delhi.The payment made for my new ticket by INDIGO is attached. The booking is done in two stages- first of Rs 5193 to yatri.com through SBI debit card but as the travel date was mistakenly entered it was immediately revised after contacting indigo and the additional charge of Rs 2311 was paid through amex card to indigo. Both account statements are attached. In SBI statement it is shown as serial no 5, for date 16/12/20 against yatra.com and for amex it is shown as payment to indigo on 16/12/20.

However, later it was found that payment was deducted by clear trip as well for my initial attempted travel on 19.12.20 even though I received only failure messages from clear trip. I have got two payments failure notices and didn't get any successful payment message or e ticket from the merchant. Normally the merchant sends payment success message and e ticket, as evident from my transaction of my another trip from Delhi to Kozhikode which is attached. In the present disputed case, no success mail or e ticket was sent to my mail.
Kindly appreciate that I have got two payments failure notices and didn't get any successful payment message or e ticket from the merchant. Normally the merchant sends payment success message and e ticket, as evident from my transaction of my another trip which is attached. In the present disputed case, no success mail or e ticket was sent to my mail. That's why I have booked new ticket three days before my date of travel. Clear trip had intimated me through mail that the transaction was successful with a copy of my e ticket, I would not have taken the trouble to book the ticket again.

I have already explained the situation in which I have made payment for the new ticket in two lots for correction of travel date as unintentionally the journey date was wrong and for correcting the date, the difference in fare due to dynamic charge was paid to Indigo on the same day with in hours.

I request you to consider the matter and refund the amount deducted unknowingly with out any confirmation message.

[protected]@yahoo.com

Dear team - we booked our train tickets - from sarai rohilla to jodhpur junction - by upi payment - reference number[protected]. but we are unable to fetch booking details. also, when we tried contacting your custermer care, they asking trip id, which we dont have.

registered email - rajiv.[protected]@gmail.com (we have sent complaint by email also)

why so much lag?, why unnessary trouble, highly dissapointed with you team. and if we dont get resolution, -
1. no further services from you
2. we will reach consumer firm

need immediate response, solution and call from your team, also refund

Hi team,
This is regarding my sister Manisha Gosavi has done booking for calcutta for Air Asia airlines through cleartrip service provider done on 3rd Feb at 12, 01 Am. Screenshot attached for reference.
She has not yet received any tickets for the order ID N-Y5MY14X-5Y47DMN-8HLKKAT, its showing payment is successful and booking in progress however there is no further response.
Request you to check it asap. I have already done follow up with the airlines and they are saying there are no payments received for the same.

Thanks & regards
Anita Yesale

I booked for 3 members onward and Return TicketsMy ID for booking is[protected]. While I got message from Indigo for my journey on 04.02.2021 but I havent received any communication from Air India for our Return(3members)on 15/02/2021. In the communication sent by you, there were 5 attachments and I could not open the last three attachments. As I do not have the App for open those attachements i.e., Apple, please guide me to see the same.

I tried to book a ticket from KOLKATA to FRANKFURT on 25th january 2021.The payment was made by credit card and the money got billed on my credit card.Shortly afterwards, I receive an email from cleartrip saying the payment failed and I need to buy another ticket. This time, I used my debit card and bought the ticket and the booking got confirmed immediately.Now, when I am checking my credit card, I see the amount got debited by cleartrip and another ticket has been confirmed with a different Trip ID.Is this some kind of a joke? You cancel bookings saying transaction has failed and still debit the money.When the passenger buys another ticket, you change the cancelled booking to confirmed booking with a different Trip Id.Refund my money immediately and cancel the malicious 2nd booking made by you. Otherwise, I shall be forced to go the consumer forum with all the necessary documents. My trip ID of the cancelled flight is