ClearTrip Complaints & Reviews

I have AED 71 in my cleartrip wallet.
Login ID is shouri.[protected]@gmail.com.
Trip ID on which money has been received in the wallet is[protected]

Cleartrip provides no option whatsoever at the time of paying for a new ticket to utilize the money in the wallet.

My name is Hetal Shah and I booked Lufthansa Airline tickets via Cleartrip on 6 Jan 2020(Trip ID[protected]. My multiple attempts of reaching out to Cleartrip Support have all absolutely gone in vain with no appropriate response on my full refund status.

We were three friends who had planned to travel to Italy in August 2020 however due to the pandemic, we couldn't travel. In fact, Lufthansa Airline cancelled our flights and emailed us on September 11, 2020 that since the flight was cancelled from their end, all passengers booked on the flight were eligible for a full refund. Cleartrip Support is marked on this email too and have attached the screenshot of the same for everyone to see.

The airline has also put a note on my PNR - NBT6BS for Cleartrip Support team that I am eligible for a full refund.

Inspite of all this, Cleartrip Support team has been extremely unprofessional and is constantly recommending me two options: Open ticket or cancellation with only a partial refund. In order to cross check this I spoke to airline once again and they told me that you are still eligible for a full refund and there will be no fee towards partial cancellation as suggested by cleartrip.

I am aware of the fact that some of the passengers have already received their refunds however others like me, are being harassed with no concrete response. I am able to state this with confidence as my friend who booked his ticket separately with a trip id[protected] has already been given a full refund which was remitted to the source account at least a month ago from now.

Therefore, I was forced to raise a complaint with the Consumer Helpline against Cleartrip, hoping that they would respond. Here is the grievance number for your reference too - 2418198.

We have been facing pay cuts and are feeling the pinch of the lack of funds. However, its absolutely unfair for Cleartrip to not refund the full amount and give illogical options inspite of giving proof from the airline.

I desperately urge you to me get my full refund.

Dear concern, i tried to book a flight ticket from mumbai to lucknow through clear trip app on 17 sep 20. During payment my account was debited with 4350 but booking was not completed. It showed some error.I waited for 7 days as it generally takes 5-7 business days to refund.Now its 2 months and my money is still not credited to my account.
Account from which money debited is[protected] icici bank name ajay singh. Pls find the attachment of details. IN/I-Debit/Cleartrip /[protected]/026. Pls provide the solution

I have booked tickets Mum-Chennai-Mumbai through your portal. Due to COVID-19 those flights were cancelled, and I was issued credit shell by the respective airlines.

As advised by the Airline, to book fresh tickets against credit shell, we were asked to approach travel agents or online travel portals, the source of booking, in our case it is cleartrip.com

Past one week, I have been trying through to connect your customer care number [protected] and through mails to your csff.support without any help. Every time we complained, we get a response mail from CSFF to provide details of the fliers, which we have done so diligently. However, your customer care executives have failed and neglected to resolve my problem or allowed me to use this credit shell.

Since I could not get your nodal officer contact details (not available in your official portal) for escalation, I am forced to write to you with my grievances. Request you to advise your executives to resolve my grievances immediately, failing which I will be forced to approach the consumer forum at your own cost and consequences, which please note

I have taken ticket on June but flight cancelled because of pandemic but indigo airlines refunded to Cleartrip but they didn't give any information about this now I wanted to travel with my family urgently when I tried to contact Cleartrip no one responding the phone no reply for mail also now I want to go urgently to India to change the the ticket noone helping.please help me my money is with u I don't have money to take another ticket now do something for me urgently when I was taking tickets they were calling from India for assistance now no body responding.

I booked a flight from Trivandrum - Hyderabad for the 27th of December 2020 (Trip Id:[protected] under the Flexifly plan (paying extra than actual charges) with an option of allowing me to reschedule my flight once.

Later, due to change of plans, I rescheduled the flight to the 2nd of January on the Cleartrip website and Cleartrip assured me that Digit Insurance would get in touch with me and refund the rescheduling charges...

While booking flight ticket at cleartrip, Tansaction of rs. 4364 on dated 13.10.2020 at 11.16 PM at cleartrip through airtel money wallet is successful having transaction I'd [protected] and RRN number [protected]. But ticket not booked. cashback of Rs.250/- against the transaction ID [protected] dated 13/10/2020 has already been credited to your Airtel Money Wallet no. 78xxxx504 with transaction ID FT[protected].
Cleartrip denied to refund rs. 4364 and told that not received this amount though Cashback of rs. 250 issued by cleartrip in Airtel money on 13.10.2020 for this transaction. Attched screenshot of Airtel money transaction as well as SMS as a proof.

Travel Details:

Trip ID :[protected]

Traveler Name :Vishnu Onivayal Manikandan

Departure Date from Dubai to Calicut :[protected]

Departure Date from Calicut to Dubai :[protected]

Paid amount for the whole travel: AED:1545 /-

Due to the Coronavirus pandemic situation, the prescheduled travel didn’t work out well as the flight had been cancelled by the company. So I had asked for a refund as rescheduling the travel date will not work for me. Despite making too many calls to your customer care department, they were not able to return the money back to my account. So, I had approached the Airline company (Air India Express) directly and got informed that my money had been credited to your account. I will attached email copy from the Airline company dated July 2020. Even though, I forwarded this mail to your customer care department, I only got informed that you are yet to get the money back from the company and you will notify me to my contact number[protected] or via to the mail ID ([protected]@gmail.com) after a thorough check. I’m still waiting for your response and I called many times but I didn't receive any positive response so far.

so this is my last hope to get my hard earned money.

I am expecting your positive response.

Refunded amount of my ticket PNR LGZP6S hasn't been credited in my account. Please look into this problem, otherwise legal action will be initiated against the cleartrip.

From: "ravipattabhiramayya"
Sent: Fri, 20 Nov 2020 23:07:43 GMT+0530
To: "[protected]@clearme.com"
Subject: Refund of Rescheduling charges - Reg.

Dear Cleartrip Executive,

I have booked flight tickets through your website for SUNDAY (22.11.2020) from Hyderabad to Ahmedabad (to and fro).

Unfortunately, the Gujarat Government declared weekend curfew (21st & 22nd Instant).

Hence, I have no other option except to reschedule my trip to 25.11.2020.

Since, the trip rescheduling is due to curfew declared by the Government of Gujarat, and nothing attributes to the undersigned, please arrange to refund me rescheduling charges.

Details:
1) 22.11.2020 Trip
Hyderabad - Ahmedabad return Trip, Trip ID:[protected]

2) 25.11.2020
Hyderabad - Ahmedabad return Trip, Trip ID:[protected]

Expecting your immediate action for the refund and reply.

Regards,
Ravi Pattabhi Ramayya,
Hyderabad.
(M) [protected]
Email: ramayya.[protected]@rediffmail.com

Please never use Cleartrip. I had booked a ticket for my friend under freedom fare something they had when I was booking a ticket for her. With freedom fare, there is zero cancellation fees and you get your entire money back with even the fees included. They of course charge an extra amount for this. I bought a one way ticket for AED 529 with taxes and fees. I paid an extra AED 86 for freedom fare so when I request for a refund, I can get the full amount back. I cancelled the ticket and they gave me a refund of only AED224, that too after months of wait. I emailed them like 5 times over the course of 4 months and received the automated message saying you will receive a reply in 72 hours and last message there was absolutely no response. They have no phone no to call and chat option when you go to their site.

Cleartrip is clearly looting people. I paid the extra money so I don’t loose any money. It may not be much but It’s hard earned money and imagine if they do this to many people how much money are they grabbing. It’s ridiculous and totally unprofessional and unethical from cleartrip’s side.

Hi

My clearTrip TRIP ID is[protected]. My flight is scheduled for tomorrow and I dont have my ticket yet.

I have booked my tickets using ClearTrip ( Trip ID[protected].

The trip was cancelled due to COVID19 and it was announced that Cleartrip will refund full amount (AED 3447.0).

I got the refund AED 696.00 only!!! .. Now I am looking into the description it says all sort of deductions including "Wallet cashback charges" which is AED2, 176.00!!.

This is never expected and how can it be called as Covid19 FULL REFUND...

Please help.

Dear Sir I have done ticket from Tirupati to Vijaywada .On Air India
DATE 25 OCT 2020 10:15
PNR- J7CNE
ON CLEAR TRIP
Email - [protected]@gmail.com
Passenger details-
Motilal Pradhan
Subash Malik

The above flight was canceled
Till I have not received my ticket amount.
Please do the needful action

Dear Sir I have done ticket from Tirupati to Vijaywada .On Air India
DATE 25 OCT 2020 10:15
PNR- J4CNE
ON CLEAR TRIP
Email - [protected]@gmail.com
Passenger details-
Motilal Pradhan
Subash Malik

The above flight was canceled
Till I have not received my ticket amount.
Please do the needful action

ID[protected] since near 3 months I canceled day of booking after few minutes called many times for refund and nothing please clarify when and how much as early as possible

Dear sir,

i have ticket on 03.11.20 through icici bank imobile apps, but spicejet cancel flight no sg 241 on 06.11.20, but till am not getting my refund amount, which is pay by ur gate ways .my ticket details as below .

passenger name kaustubh banerjee
uma paul
Asmita paul
PNR ZGEPQN/SG
MY MOBILE NO [protected]
email id [protected]@gmail.com

KINDLY DO THE HELP OF MY REFUND, AS SOON AS POSSIBLE .

Best Regards
Amar nath banerjee
[protected]

Booking agent clear trip
1.Trip ID [protected].
credit shell INR 1335.00
PNR (R6B9FL)spicejet
I mailed them my PNR and trip ID.They acknowledged the creditshell and asked me the travel details like passenger name etc and said an email link will be provided to pay the difference amount..I provided all details on 17th november.t.I wanted to book a ticket for my wife and two kids on 14 the December from Delhi to chennai.I have sent them several reminder messages since 17th november.So far there is no reply from them. If the booking agent delay my booking and my ticket gets costlier will they not be held accountable for that?..I am going to book from different source as they have failed to respond.
Please arrange for a refund.

R/S,
I have made several attempts to make new booking using amount available in credit shell (in trip I'd[protected] under PNR KCSE3D)using Cleartrip website. But every time it failed and it is being shown that " Traveller details are not same". This is totally incorrect.It is evident from the image aboove

I have already written several time but every time same response is being received and my issue is not being resolved. I expect better professionalism from Cleartrip

Kindly provide the direct link where I can make the payment of the remaining amount after setting off the one in credit shell for a new booking. Details of my new booking has already been shared in my previous mails and same are again reiterated here for again ready reference:

1. Origin : Udaipur
Destination: New delhi
2. One-way or Return journey: One way
3. Dates of travel: 29/11/2020
4. No. of passengers: 01
5. Passenger Details (Names, DOB for children):
Name: Sahil Hooda
DOB: 15/08/1995
Age: 25 yrs

Regards,
Sahil hooda
Email: sahil.[protected]@yahoo.com
Ph: [protected]

Sir,

It is here by informed you that I have cancelled my flight ticket today/19.11.2020 for the Cleartrip I'd[protected] journey from Bengaluru to Ranchi on November 25, 2020.
2. The amount has already been refunded to your account I.e Cleartrip by the Go airways and the information has also been sent to my email id. The amount may further processed to my account at the earliest.

3. Thanking you.

Pankaj Kumar
[protected]