ClearTrip Complaints & Reviews

This is Naina Gupta here, I have my Cleartrip account with email address as [protected]@outlook.com. I have booked a ticket for Mr. Rajinder Singh on 7th January 2021 for the Flight on 9th January 2021. We booked an emergency ticket for him, he is a labour, and his daughter is getting married in Chandigarh. But due to Rig and Truck breakdown while coming from the construction site back to Muscat, he missed the Flight.

Would request you to kindly issue a refund process for this poor guy. He is again travelling today by Oman Air, so would request you to kindly issue a refund for the previous flight which he missed it due to breakdown of the rig and couldn't travel back to muscat on time.

We have spoken to Oman Air regarding the issue and the refund process and they confirm that they would issue a refund to the Cleartrip and from there we can get a refund as the flight was booked using cleartrip account.

Trip ID:[protected]
Trip ID:[protected]
Name: Mr. Rajinder Singh
Travelling from Muscat to Delhi and from Delhi to Chandigarh
Dated: 9th January 2021

Hi,

I have been trying to contact your customer care but no reply either on phone or email. Have booked 3 Air india tickets through Clear trip for 30 May 2020. However due to covid, the flights were cancelled. Have been following the customer care for last 6 months but no action is being taken.

This is a clear case of a fraud as Air india has said the ticket will be fully refunded as soon as Clear trip raises the request.

Ticket details:
Clear trip Reservation Number: LGG7BH
Air india ticket number
[protected]
[protected]
[protected]

On 28/12/2020 had booked two return air tickets by Indigo airlines from Mumbai for Varanasi through your mobile app for an amount of Rs.20050 paid through net banking for travel on 10/04/2020 and return on 14/04/2020.

However due to prevailing circumstances all flights were cancelled indefinitely and was informed that my complete cancelled amount would be kept in a credit shell which I could utilize at a later date once normal services resumed.

However, on 17/12/2020 received an SMS from Cleartrip saying that my flight cancellation for the trip ID:[protected] is confirmed and cancellation details will be e mailed soon.
Immediately another SMS followed intimating refund for flight booking (Trip ID:[protected] has been processed and the amount credited repeat credited to my bank account. It would take 5 – 7 working days to credit the refund to my account.

It’s been more than three weeks but the refund amount has still not been received.
Have tried getting in touch with the call Centre execs but have still not received any positive response. Kindly confirm how much longer will I have to wait to get my refund?

I have made several attempts to make new booking using amount available in credit shell (in trip I'd[[protected]] under PNRH72QUI )using Cleartrip website. But every time it failed and it is being shown that " Traveller details are not same". This is totally incorrect.
Please kindly help me to book following flight using credit shell.
I want to travel from Cochin International Airport to destination Chennai International Airport.
2. One way travel
3. Date of travel 13/01/2021
4. one passenger
5. Henayake Arachchige Sasanka Jayanada Perera
Thank you
[protected]@gmail.com
[protected]

New Delhi - London return TRIP ID[protected]

Complaint ID[protected]

It’s been over 6 months they have refunded the cancellation fees charged by the airline

I have written proof from the airline that they have not charged any cancellation
And have happily refunded in the Agents account (CLEARTRIP)

I’ve written 38 emails till now

Called 9 times on their helpline

They make fake promises and say give us 72 hours

Send emails that we are getting in tough with the airline.

It doesn’t take 6 months to get in touch with them

As an individual it just took me 20 mins to get connected with a busy airline

It’s high time that I’m given a solution

Dec 16 2020 CLEARTRIP send an email to me notifying that my flight booking was re scheduled by the airline from 1st January 2021 to 24th January 2021. as per their email just coordinate with them once the rescheduled flight is not good with me, which i did right away upon receipt of their email, I requested to re schedule the flight on the 25th January 2021. But no clear response from them aside from the auto generated emails. Since then, I've been chasing them everyday and trying to call them at their contact number from Dubai (+[protected]) and India number ([protected]/ [protected]); They are just stating the same dialog and no resolution was given every time we are getting in touch with them. as if they don't have any idea of what is my case is and you need to again tell the full details to them from the start all over again. They are insisting me to pay for the no show charges for the missed flight last 4th January which totally their responsibility. until now we are chasing them and it always ends up to nothing.

We are just requesting the ticket to be rebooked on 4th February 2021. As we need the ticket copy ASAP.

Hoping for your assistance please.

Best regards,

I have booked my ticket through Cleartrip and the flight got cancelled due to pandemic and the refund is made by indigo to cleartrip.
but there is not a valid number nor mail id to contact cleartrip .
the ticket came to us via flight xp which does not have a valid number either.

I have attached the screenshot of the ticket. for the details.

this is a fraud happening to many customers like me

Customer service chat or call option has completely been shut down. I am going through the same. GoAir says refunded full amount to cleartrip. And cleartrip keep making us fool by saying will reflect in account in 30 days, 60 days and all. Still no end. I am thinking about handover this to police or consumer court. Since this is taking forever

28th December - Received communication from Emirates that flight is cancelled due to Government of India directives, to reissue ticket, Cleartrip must be contacted 28th December - Cleartrip contacted, alternative flight deltails given by me to them for 6th, or 9th January. 1st January - Cleartrip called saying Emirates is not responding so taking some more time 2nd Janaury - Cleartrip informed that 6th January flight is not available now as it is booked out, only 10th January available - Flight booking possibility confirmed by Emirates in three way conference call with Cleartrip agent, Aisha. in the same evening, Aruna confirms that 3rd January noon, ticket shall be delivered for 10th January to me. 3rd Jaanuary - Cleartrip says flight was requested for 8th January and team is working, ticket not delivered, ticket promised by end of day, 4th January - Noon call to Cleartrip by me, apparently Emirates is now not responding and flight is unavailable for 10th Jan. After long call, cleartrip confirm that 10th flight is available and ticket wwill booked and delivered by 5pm. Evening call with Floor Supervisor, Sohail at 5.10pm says that only one sector is blocked, second sector not blocked yet by ticketing team. New tickets promised by 10am on 5th January. 5th January - 10.10am call with Moize says flight will be booked by 2pm. 12.35pm, Cleartrip agent Shubham calls and says 13th JANUARY FLIGHT WAS REQUESTED?????? currently on call with him and he is refusing to connect call to his supervisor or giving clear updates.
Please help

Sir,
I have booked flight through Cleartrip on 1/JAN/2021 as under :

PNR: JD9P1 Ticket no.:[protected]
Trip ID :[protected] Ahmedabad (AMD) to London(LHR)

23/JAN/2021 AI-638 AMD (19.55 PM ) to BOM(Mumbai) (21.20PM)
Confirmation code : [protected]
24/JAN/2021 AI-131 BOM (7.40AM) to LONDON(LHR) (11.30AM)
Confirmation code : [protected]

Now I got email message from cleartrip on 3/JAN/2021 as under :
Air India has rescheduled your BOM-LHR flight AI- 131 and an alternate option has been provided for the same.

Old Flight: PNR T1QDPU | Air India AI- 131 | BOM–LHR | Departure time: 07:40, Arrival time: 11:30 on 24 Jan

Alternate Flight: PNR T1QDPU | Air India AI- 131 | BOM–LHR | Departure time: 07:40, Arrival time: 11:30 on 26 Jan.

sir,
I have booked for AMD to LHR, So two connected flights AI-638 & AI-131 . Now one flight AI-131 is rescheduled and another AI-638 is remain same. So this is very difficult for me. It becomes two days gap between two connected flights. It is very unsuitable for me. So I want both flights connected together. Do needful as early as possible.
Thank you
with regards,
Chhayaben Madhavlal Patel
Mob : [protected]

The e-ticket issued by ClearTrip clearly showing - Baggage info – Check-in: 40 KG, Cabin: 7 KG. Despite this I had to pay Rs. 3, 000 to the airline (as I was carrying 35 KG, much less than baggage allowance shown in the e-ticket) to continue my journey.
This matter reported to ClearTrip on 10/12/2019 and they acknowledged the receipt of my email and said they will resolve the matter.
Now 380 days passed. I followed the matter over 12 times so far.
Now no one responding from ClearTrip !!
PNR - YGQ9Z
Date of Travel - 07/12/2019
How to reach ClearTrip management team ?

Cleartrip cancelled flight due to pandemic the main problem is they are not updating us on the status of the REFUND and always saying that Airline is not coordinating with them

Hi,

I have booked air ticket through Cleartrip website Trip id[protected] PNR:- Y93BNF. And cancelled within 24 hours of the ticket booking. I have booked this on 12th of June 2020. And booked for the day 15th of June 2020. But as per lockdown (Covid) guidelines was not cleared to me that time.so I cancelled these tickets on 13th of June 2020 in morning. As well govt also declared that time those passangers who have booked flight tickets that time and cancelled will get full refund of that charged amount. But I am facing to get complete refund of charged amounts.
I don't know how much Spicejet or Cleartrip refunded to me. I have cancelled my ticekts on time. Even though Spicejet denying that u have cancelled your tickets. I have provided all the documents related to cancelled tickets.
The both companies Spicejet and Cleartrip sent me a letter that we have refunded ₹0.00 for your booked tickets.
Till 7 or 8 months I got only this response from there side. But suddenly in the month of Dec 2020 I have received a letter we have computed this amount, And they have refunded partial amount of my booked tickets.

Please review this and help me to get my remained amount that they have charged me.
My contact no is +91 [protected].
Email id [protected]@gmail.com.

Thanks
Vikas Jamwal,

Good day
Respected sir/madam

Hi this is Mr. Akhil Cardoz has booked 2 tickets for spicejet flight patna-delhi-goa dated 12-Dec-2020. My PNR no. is CBIUTJ and amount is Rs. 33, 303/-. I have cancelled my tickets and still dint received refund amount for the cancellation of this ticket.
I hope you do the needful as soon as possible.
Booked tickets for
1. Akhil Cardoz / M / 30.
2. Tricia Peixoto / F / 31.
My contact no is.[protected].

I have contacted spicejet airlines they told that they have already refunded my amount. So can you please look into it and refund my money as soon as possible. Airlines have refunded on 10th dec 2020 and still now i dint receive my refund amount. My trip id is[protected].

Thanks and Regards
Akhil Cardoz.

I have canceled my E-Ticket on April 2020 due to corona . But i have not received the refund yet.

Travel Id[protected]

AIRLINE PNR - N5HCGS

I tried to book a train ticket through Clear trip, the ticket amount Rs. 3802/- has been debited showing purchase from Clear trip, but clear trip didn't completed the purchase and no ticket was given by cleartrip. I need the refund of debited amount

My ticket was cancelled by the airline due to the pandemic.
My travel was from Abu Dhabi to Chennai dated 9th July 2020 ( indigo) and the return ticket dated 21st Aug 2020(Emirates).
The total amount i paid aed 5200 dirhams but i was refunded only 2945 dirhams and balance of 2243 dirhams was not returned. i have been following up with clear trip for refund but they replied as yet to receive the amount from airlines.
When i mailed both the indigo and emirates airlines replied stating they refunded full amount to clear trip. Kindly guide me what to do as i am unable to get refund from clear trip as there is no proper response from them.

Trip ID[protected]
INDIGO 6E 161
AHMEDABAD TO GOA
Travel date 4th Dec, 2020
PNR DF1WRV

Travellers
Sudhir Chandna
Sandhya Chandna

The schedule of the flight was changed. As it was not suitable to us, the Airline cancelled the tickets without any penalty.

But I have yet to receive the refund.

Sir /Madam,
I had booked 3nos of tickets from Delhi to Hyderabad on 20/12/2020 for 23/12/2020 through my SBI credit card for Rs 17460/-.
There after due to change in my travel plan schedule I tried to reschedule my ticket for 21/12/2020. Payment of difference amount wasdone through net banking from Axis Bank for Rs 13845/-.
I never received confirmation of ticket from your end. My trip id is [protected]. Kindly update if the trip is rescheduled or not. If not done than how will I get refund for same.
I had brought the issue to your notice on 20/12/2020. But it's showing 48hrs time to address my issue, if the ticket is rescheduled than I don't have any intimation from your end till 21/12/2020.
Kindly address the issue.
Regards
Dharmender Kumar
[protected]

Dear sir, I've booked a Dubai Calicut return ticket on 12/02/2020. Due
to covid airline cancelled my ticket. My company cancelled my visa, so
I wanted to go my home asap. If you can please avail a ticket to my
home town at Kannur. My name is Ranjith MP PNR J4186 booked flight on AI 938/AI 937. I;m not able to use my system now therefore I
sent this request from my colleagues system. My mobile number is
[protected] and personal mail ID is [protected]@gmail.com.
please help and contact me asap.
Regards,
Ranjith.