ClearTrip Complaints & Reviews

Good day
Respected sir/madam

Hi this is Mr. Akhil Cardoz has booked 2 tickets for spicejet flight patna-delhi-goa dated 12-Dec-2020. My PNR no. is CBIUTJ and amount is Rs. 33, 303/-. I have cancelled my tickets and still dint received refund amount for the cancellation of this ticket.
I hope you do the needful as soon as possible.
Booked tickets for
1. Akhil Cardoz / M / 30.
2. Tricia Peixoto / F / 31.
My contact no is.[protected].

I have contacted spicejet airlines they told that they have already refunded my amount. So can you please look into it and refund my money as soon as possible. Airlines have refunded on 10th dec 2020 and still now i dint receive my refund amount. My trip id is[protected].

Thanks and Regards
Akhil Cardoz.

I have canceled my E-Ticket on April 2020 due to corona . But i have not received the refund yet.

Travel Id[protected]

AIRLINE PNR - N5HCGS

I tried to book a train ticket through Clear trip, the ticket amount Rs. 3802/- has been debited showing purchase from Clear trip, but clear trip didn't completed the purchase and no ticket was given by cleartrip. I need the refund of debited amount

My ticket was cancelled by the airline due to the pandemic.
My travel was from Abu Dhabi to Chennai dated 9th July 2020 ( indigo) and the return ticket dated 21st Aug 2020(Emirates).
The total amount i paid aed 5200 dirhams but i was refunded only 2945 dirhams and balance of 2243 dirhams was not returned. i have been following up with clear trip for refund but they replied as yet to receive the amount from airlines.
When i mailed both the indigo and emirates airlines replied stating they refunded full amount to clear trip. Kindly guide me what to do as i am unable to get refund from clear trip as there is no proper response from them.

Trip ID[protected]
INDIGO 6E 161
AHMEDABAD TO GOA
Travel date 4th Dec, 2020
PNR DF1WRV

Travellers
Sudhir Chandna
Sandhya Chandna

The schedule of the flight was changed. As it was not suitable to us, the Airline cancelled the tickets without any penalty.

But I have yet to receive the refund.

Sir /Madam,
I had booked 3nos of tickets from Delhi to Hyderabad on 20/12/2020 for 23/12/2020 through my SBI credit card for Rs 17460/-.
There after due to change in my travel plan schedule I tried to reschedule my ticket for 21/12/2020. Payment of difference amount wasdone through net banking from Axis Bank for Rs 13845/-.
I never received confirmation of ticket from your end. My trip id is [protected]. Kindly update if the trip is rescheduled or not. If not done than how will I get refund for same.
I had brought the issue to your notice on 20/12/2020. But it's showing 48hrs time to address my issue, if the ticket is rescheduled than I don't have any intimation from your end till 21/12/2020.
Kindly address the issue.
Regards
Dharmender Kumar
[protected]

Dear sir, I've booked a Dubai Calicut return ticket on 12/02/2020. Due
to covid airline cancelled my ticket. My company cancelled my visa, so
I wanted to go my home asap. If you can please avail a ticket to my
home town at Kannur. My name is Ranjith MP PNR J4186 booked flight on AI 938/AI 937. I;m not able to use my system now therefore I
sent this request from my colleagues system. My mobile number is
[protected] and personal mail ID is [protected]@gmail.com.
please help and contact me asap.
Regards,
Ranjith.

Refund amt. of Rs 15592/- is still pending even after receiving a mail regarding this on 20 Nov. 2020. On calling customer care no. [protected], they say that cleartrip has processed the refund but neither they are giving any reference no(for online transactions) nor they give any other details regarding this.

Trip id[protected]. I had called 7 times in the past 13 days. Cleartrip keeps telling wait for 48 hours. After 13 days I am trying to call again.

I am not going to book tickets in Cleartrip any more. Have to start negative campaign against Cleartrip on

I had booked a refundable tickets from your site on[protected] and canceled on[protected] and i haven't received any refund amount from your site And yestarday i have received a mail from your site that i am entittled to Rs 0/- as a refund.

As per your ID 2669244 and 2739435, there is no status update by the concern company and not refunded the amount Rs. 7089.00 till date. Further the company is not responding at all, please do the needful at the earliest already eleven months passed. Or guide me for further course of action.

With regards.
Mahesh chander Bhardwaj

Ticket booked for 2 adults and 2 kids from cuddapah to vijayawada
Ticket not booked and still refund not done.
Trip id[protected]
Dt of booking[protected]

I attempted to book a flight from Bangalore to Mumbai 28 October 2020, (ref[protected] but the payment failed on the payment gateway. I subsequently got a text from the bank showing the amount was deducted.
I raised the issue with my bank, who informed me it would be refunded in a few days.
This obviously didn't happen. I spoke to the bank and Cleartrip on many ocassions, and each time nobody is helpful.

As it stands today, Cleartrip DID receive the funds (on 13 October 2020), yet are claiming they did not. I have the proof from both my bank and the payment gateway (CCAvenue) to prove this, but they keep lieing to me.

The below shows that Cleartrip in fact has received the money:

Order Number :[protected]
CCAvenue Reference number :[protected]
Merchant URL :www.cleartrip.com
UTR Number : ICICR[protected] settled on 13/11/2020
Amount : INR 3775.00.

Hi,

As per MOCA and DGCA guidelines and rules pertaining to refund of flight booking charges due to Covid-19 pandemic/Lockdown, i seek immediate refund of my flight booking charges as per details as under please:

Flight sector ; Delhi-Kolkata ;
Date of Travel: 26th March 2020;
Trip ID: [protected] ;
Flight : AI-20/PNR: JL05E.(Air India).

Flight sector: Delhi-Kolkata ;
Date of Travel :27th June 2020;
Flight : UK-705.(Vistara Airlines).
This flight was rescheduled by Vistara Airlines to 28th June 2020.
It was yet again rescheduled by Vistara Airlines to 29th June 2020.
PNR Details:W6CFNP/QFJPST.

Since i had to reach Kolkata on 28th June 2020 due to work compulsions, Vistara Airlines agreed to cancel my Vistara Airlines ticket with FULL REFUNDS, as it was Vistara Airlines which was postponing my booked flight with Vistara Airlines. The uner mentioned pasting of emails with Vistara Airlines will confirm about the above mentioned please.

Accordingly, as per all relevant details, i request for immediate refund of all my expended amount in line with DGCA & MOCA rules on FULL REFUND due Covid-19.

With Regards.

Yours sincerely,

Manmeet Singh Goindi.

Dated: 8th December 2020.

Dear Mr. Gondi,

Greetings from Vistara.

Please accept our sincere apology for the delay in responding to your query.

With regards to your email, we'd like to confirm that the full refund has already been approved for your booking.

Kindly contact your travel agent to process full refund, considering that the mentioned PNR is a travel agent created booking therefore, any refund to your account can be processed only by them.

If travel agent has any query or concern with full refund of your booking, request them to contact our sales support team directly and they'll be able to help the travel agent.

You can consider this email as a full refund approval for your reference. The necessary remarks are already added on the booking for your travel agent to provide you with full refund.

Appreciate your understanding in this regard.

Feel free to let us know for any other assistance required.

Regards,

Simran Mehandru

Senior Executive

Customer Relations

24*7 Helpdesk Number:[protected]

----- Forwarded message -----
From: manmeet goindi
To: Vistara
Sent: Thursday, 22 October, 2020, 04:36:49 pm IST
Subject: Non refund of cancelled Vistara Airlines air ticket(Delhi-Kolkata sector) money.

This is to bring to your kind attention that i was booked to fly Vistara Airlines on Delhi-Kolkata sector on 27th June 2020 by UK 705, but a email from Vistara Airlines confirmed that the said flight has been rescheduled for 28th June 2020 at 7.20 hrs.

This flight was yet again rescheduled for 29th June 2020 by Vistara email of 27th June 2020, ie, the UK705 scheduled earlier to fly from Delhi to Kolkata at 7.20 hrs was yet again rescheduled for 29th June 2020 at 7.20 hrs. My PNR:QFJPST.

Since my scheduled works in Kolkata could not be postponed, i had no options but to request Vistara Customer Care to cancel my Vistara flight bookings, and i had to immediately book another airlines for my travel on 28th June 2020 from Delhi-Kolkata sector. I was also confirmed by Vistara Airlines Customer Care that full refund will be applicable to me against the cancellations as it was not the fault of me as passenger, but Vistara Airlines was rescheduling their flights.

Now as my bookings was done through ClearTrip.com, i have not been refunded any amount till date by ClearTrip.com as they confirm that refund will be made only after deductions for cancellations. Now this is against the telephonic advice given to me by Vistara Airlines Customer Care that they have given full refund to ClearTrip.com.

Further, i also would like to draw attention to decisions of DGCA as also Ministry of Civil Aviation whereby 100% refund will be given to passengers who cancelled bookings during the period due to CORONAVIRUS Pandemic.

As ClearTrip.com is being unfair in imposing deductions on my full refunds, kindly forward me a copy of email, if any sent to ClearTrip.com for my full refund of my money . this is needed by me to fight this matter with ClearTrip.com so that they are not unjust to me and immediate full refund is given to me.

An early reply back alongwith a copy of email of Vistara to ClearTrip.com be forwarded earliest convenience please.

With regards.

Yours Faithfully,

Manmeet Singh Goindi.

Dated:22nd October 2020.

I had booked a flight ticket with cleartrip from Abu Dhabi to Sydney on 18 September 2020 to fly on 6th of November. After a week I cancelled my ticket from cleartrip website and they told me that the ticket will be refunded in 60 days (by 22 November 2020). I have been following up with them since then but they are not responding and initiating the refund request to Etihad. Its been 3 months now and I am still waiting for refund. I have contacted them via phone call, web complaints, twitter and each time they tell me that they will resolve this in 48 hours. Please help me to get my refund. I have contacted the airline (Etihad Airways) as well and they are saying that they did not receive any refund request from cleartrip. Clearly cleartrip is not interested in refunding my ticket money. These are hard times due to covid and I really need the money to survive. I would really appreciate your help in this regard.
Below are the details.
Name: Rashid Latif
Trip ID:[protected]
PNR: ISYBPL
Airline: Etihad Airways
Flight: EY-484
Amount: AED 5, 608.00
Phone: [protected]

Date of flight ticket -
Bangalore to Delhi - 01 Apr 2020

Trip Number[protected]
Ticket PNR - JDKZP

Flight got cancelled due to COVID-19.
Applied refund on 20th Aug and got confirmation that ticket cancellation is confirmed.
It was mentioned it may take up to 60 days.

I did wait for 60 days and followed up in Oct'2020 and got response that awaiting from airline.
Again folowed in Nov11 Nov, 24 Nov and 7 dec but received same response.

I would like to lodge a complaint against as I am not sure how long it will take to get my refund.

regards
Neeraj

My Trip ID[protected] has been cancelled on Oct-23rd 2020, 11:47AM. The airline (Indigo) cancelled the flight.
for which the refund Rs. 10, 603.00 has been processed successfully on Oct 23 2020, 11:48AM.

I did not receive the refund amount, I have contacted Customer Support(Email) and repeated calls to call center, they has the same response - "We would like to inform that your booking which was cancelled on Oct 23 2020, 11:47AM for which the refund Rs. 10, 603.00 has been processed successfully on Oct 23 2020, 11:48AM. The amount should reflect in 5-7 working days to your original mode of payment."

Since Oct-23rd 2020, the amount has still not been credited to my original mode of payment.

45 DAYS GONE (till 07th December 2020) BUT THE AMOUNT IS NOT CREDITED TO MY ACCOUNT

This is looking like a scam and fraudulent action from Cleartrip.

I would request you to please expedite this matter so that a resolution could be reached.

Please refund my amount.

Dear sir/ma’am

I cancelled my trip from sgr to dubai with PNR NUMBER HWWQQH on March but still I didn’t get my refund from your side, can you please tell me what is the problem why you guys are not refunding my amount.this is my 6th mail but no reply from your side
Please refund my amount as soon as possible

I purchased 2 round trip tickets for my children from Bangkok, Thailand to Washington D.C. USA. The flight was scheduled for June 7th, 2020.

Due to COVID, the airline canceled the flight.

As of December 7, 2020 - 5 months later - Cleartrip has not provided a refund for the tickets.

I made a payment of 1, 50, 246 - and have not received a sing rupee refund.

Cleartrip has been saying that they are waiting for the airline to approve the refund, but this cannot be true.

At the same time, I purchased these tickets, I purchased 3 other tickets for other family members on the same flight, but with a different return flight date. Fortunately, I purchased these through Expedia. I received a cash refund from Expedia within 2 weeks of the flight cancelation - in late June, 2020.

Cleartrip is lying to me and cheating me of 1, 50, 246 rupees!

I had booked 3 flights from Dubai to Chennai (PNR-OKOBGL) cost AED1398 but I had to cancel my flight due to personal emergency and rebook for another date. While cancelling, the refund amount showed was AED 1098 because of which I proceeded to cancel my ticket.
After some time I got a mail from cleartrip saying they had to deduct the airline charges which were not specified at all while cancelling my tickets and I ended up with 0 refund.
While booking the tickets it clearly showed that the tickets would be *refundable* and moreover I had to call the airline and register my flight separately.
After speaking to the customer care official, I was told that nothing could be done now.
This is illegal withholding of information from your part.
Pls do look into my matter Asap.