ClearTrip Complaints & Reviews

Hi,

I have been trying to contact your customer care but no reply either on phone or email. Have booked 3 Air india tickets through Clear trip for 30 May 2020. However due to covid, the flights were cancelled. Have been following the customer care for last 6 months but no action is being taken.

This is a clear case of a fraud as Air india has said the ticket will be fully refunded as soon as Clear trip raises...

On 28/12/2020 had booked two return air tickets by Indigo airlines from Mumbai for Varanasi through your mobile app for an amount of Rs.20050 paid through net banking for travel on 10/04/2020 and return on 14/04/2020.

However due to prevailing circumstances all flights were cancelled indefinitely and was informed that my complete cancelled amount would be kept in a credit shell which I could utilize at a later date once normal...

I have made several attempts to make new booking using amount available in credit shell (in trip I'd[[protected]] under PNRH72QUI )using Cleartrip website. But every time it failed and it is being shown that " Traveller details are not same". This is totally incorrect.
Please kindly help me to book following flight using credit shell.
I want to travel from Cochin International Airport to destination Chennai International Airport.br...

New Delhi - London return TRIP ID[protected]

Complaint ID[protected]

It’s been over 6 months they have refunded the cancellation fees charged by the airline

I have written proof from the airline that they have not charged any cancellation
And have happily refunded in the Agents account (CLEARTRIP)

I’ve written 38 emails till now

Called 9 times on their...

Dec 16 2020 CLEARTRIP send an email to me notifying that my flight booking was re scheduled by the airline from 1st January 2021 to 24th January 2021. as per their email just coordinate with them once the rescheduled flight is not good with me, which i did right away upon receipt of their email, I requested to re schedule the flight on the 25th January 2021. But no clear response from them aside from the auto generated emails. Since then,...

I have booked my ticket through Cleartrip and the flight got cancelled due to pandemic and the refund is made by indigo to cleartrip.
but there is not a valid number nor mail id to contact cleartrip .
the ticket came to us via flight xp which does not have a valid number either.

I have attached the screenshot of the ticket. for the details.

this is a fraud happening to many customers like me...

Customer service chat or call option has completely been shut down. I am going through the same. GoAir says refunded full amount to cleartrip. And cleartrip keep making us fool by saying will reflect in account in 30 days, 60 days and all. Still no end. I am thinking about handover this to police or consumer court. Since this is taking forever...

28th December - Received communication from Emirates that flight is cancelled due to Government of India directives, to reissue ticket, Cleartrip must be contacted 28th December - Cleartrip contacted, alternative flight deltails given by me to them for 6th, or 9th January. 1st January - Cleartrip called saying Emirates is not responding so taking some more time 2nd Janaury - Cleartrip informed that 6th January flight is not available now...

Sir,
I have booked flight through Cleartrip on 1/JAN/2021 as under :

PNR: JD9P1 Ticket no.:[protected]
Trip ID :[protected] Ahmedabad (AMD) to London(LHR)

23/JAN/2021 AI-638 AMD (19.55 PM ) to BOM(Mumbai) (21.20PM)
Confirmation code : [protected]
24/JAN/2021 AI-131 BOM (7.40AM) to LONDON(LHR) (11.30AM)
Confirmation code : [protected]

Now I got email...

The e-ticket issued by ClearTrip clearly showing - Baggage info – Check-in: 40 KG, Cabin: 7 KG. Despite this I had to pay Rs. 3, 000 to the airline (as I was carrying 35 KG, much less than baggage allowance shown in the e-ticket) to continue my journey.
This matter reported to ClearTrip on 10/12/2019 and they acknowledged the receipt of my email and said they will resolve the matter.
Now 380 days passed. I followed the matter...

Cleartrip cancelled flight due to pandemic the main problem is they are not updating us on the status of the REFUND and always saying that Airline is not coordinating with them...

Hi,

I have booked air ticket through Cleartrip website Trip id[protected] PNR:- Y93BNF. And cancelled within 24 hours of the ticket booking. I have booked this on 12th of June 2020. And booked for the day 15th of June 2020. But as per lockdown (Covid) guidelines was not cleared to me that time.so I cancelled these tickets on 13th of June 2020 in morning. As well govt also declared that time those passangers who have booked...

Good day
Respected sir/madam

Hi this is Mr. Akhil Cardoz has booked 2 tickets for spicejet flight patna-delhi-goa dated 12-Dec-2020. My PNR no. is CBIUTJ and amount is Rs. 33, 303/-. I have cancelled my tickets and still dint received refund amount for the cancellation of this ticket.
I hope you do the needful as soon as possible.
Booked tickets for
1. Akhil Cardoz / M / 30.
2. Tricia Peixoto...

I have canceled my E-Ticket on April 2020 due to corona . But i have not received the refund yet.

Travel Id[protected]

AIRLINE PNR - N5HCGS...

I tried to book a train ticket through Clear trip, the ticket amount Rs. 3802/- has been debited showing purchase from Clear trip, but clear trip didn't completed the purchase and no ticket was given by cleartrip. I need the refund of debited amount...

My ticket was cancelled by the airline due to the pandemic.
My travel was from Abu Dhabi to Chennai dated 9th July 2020 ( indigo) and the return ticket dated 21st Aug 2020(Emirates).
The total amount i paid aed 5200 dirhams but i was refunded only 2945 dirhams and balance of 2243 dirhams was not returned. i have been following up with clear trip for refund but they replied as yet to receive the amount from airlines.
When...

Trip ID[protected]
INDIGO 6E 161
AHMEDABAD TO GOA
Travel date 4th Dec, 2020
PNR DF1WRV

Travellers
Sudhir Chandna
Sandhya Chandna

The schedule of the flight was changed. As it was not suitable to us, the Airline cancelled the tickets without any penalty.

But I have yet to receive the refund....

Sir /Madam,
I had booked 3nos of tickets from Delhi to Hyderabad on 20/12/2020 for 23/12/2020 through my SBI credit card for Rs 17460/-.
There after due to change in my travel plan schedule I tried to reschedule my ticket for 21/12/2020. Payment of difference amount wasdone through net banking from Axis Bank for Rs 13845/-.
I never received confirmation of ticket from your end. My trip id is [protected]. Kindly update...

Dear sir, I've booked a Dubai Calicut return ticket on 12/02/2020. Due
to covid airline cancelled my ticket. My company cancelled my visa, so
I wanted to go my home asap. If you can please avail a ticket to my
home town at Kannur. My name is Ranjith MP PNR J4186 booked flight on AI 938/AI 937. I;m not able to use my system now therefore I
sent this request from my colleagues system. My mobile number is
[protected]...

Refund amt. of Rs 15592/- is still pending even after receiving a mail regarding this on 20 Nov. 2020. On calling customer care no. [protected], they say that cleartrip has processed the refund but neither they are giving any reference no(for online transactions) nor they give any other details regarding this....