ClearTrip Complaints & Reviews

Reference : PNR AND TICKET NO: LJVLUD
Passenger Name : ASIM JASIM (pp no.N1900524
Date of proposed travel date : 29-Dec-2019
Flight & Destination : Indigo ;CCJ to DOH

I am writing this mail after a long period of waiting and communication and contact to different points.I was regularly booking my and family tickets through clear trip up to the last specified trips and was doing fine.But the above specified ticket issued for my son was cancelled as the journey to be cancelled and intimated you and i got the message that the trip is cancelled and I will get back AED.556 to my account .But the amount not yet refunded, when contacted INDIGO they informed it is to be settled with Clear trip
I tried to contact different office of yourself but unable to do so;
Can you please update on this and refund the same.

Hi,
I booked air-ticket on 22 may, 2020 From Amritsar airport to Patna with PNR NO M91K5P(Spicejet SG2758) WITH PASSANGER NAME Raj kumar. Unfortunately the above mentioned flight got cancelled. And I was told thru email from Cleartrip that we have kept amount rs 4780 in credit shell and can book ticket for travel before 31 March 2021.
In Nov, I tried to book the same flight ticket, but not able to do so. I was trying to make again same flight booking of Spicejet, still after 9 month Cleartrip has not resolved the issued and still pending. Now it is showing that " Unfortunately, the validity for credit shell linked to this credit shell has expired". Kindly resolve the issued as soon as possible

Hi,
I booked air-ticket on 22 may, 2020 from amritsar airport to patna with pnr no m91k5p (Spicejet sg2758) with passanger name raj kumar. Unfortunately the above mentioned flight got cancelled. And i was told thru email from cleartrip that we have kept amount rs 4780 in credit shell and can book ticket for travel before 31 march 2021.
In nov, i tried to book the same flight ticket, but not able to do so. I was trying to make again same flight booking of spicejet, still after 9 month cleartrip has not resolved the issued and still pending. Now it is showing that "unfortunately, the validity for credit shell linked to this credit shell has expired". Kindly resolve the issued as soon as possible

Refund air ticket money
Muscat to Kannur
Trip ID:[protected]
The amount is already refunded by Goair but not yet transferred to my account.
Please transfer my refund money immediately.

My flight was from chandigarh to pune on 4th jan 2021 but tge floght got cancelled so the go air people at tye airport gave me stamp of full refund now my refund is came from go air to cleartrip but not to me yet so i need it as soon as possible

There is absolutely no way to get in touch with anyone at Cleartrip. While the Airline says there are no charges for cancellation, the same ticket is shown as non refundable by Cleartrip. No contact numbers, no emails, just a loop of standard replies. Clearly a fraudulent company

I have booked a flight ticket from Bangalore to Trivandrum on dt: 28 Mar 2020. It is cancelled and Cleartrip has not refunded the amount till now.
Amount: 5052/-

1. They rescheduled my flight with the 20 hours layover that is supposed to be 3 hours only. My original flight was April 5 with 3 hrs layover and they changed it on April 6 with 20hrs layover. And the flight that they provided to me is not suitable for me so i asked them with the different date but there was no available on economy and then i asked for another date and they told me that there is available but they are charging me with the airline amendment fee and other charges that was not supposed to charge me.
2. They are really hard to reach out, they are really taking too much time.
3. They don't know how to handle their customers.
4. They are taking the chance to charge the customers of whatever they want to charge.

Dear Team…
Trip ID: Mumbai return flight -- Trip ID[protected]

It is almost two year and still I haven’t got refund. I am exhaust calling and emailing but no response from clear trip team.

When I spoke to jet airways, it was told that all refund is processed which were claimed by agents, in the case, why I have not got refund.

Please update me the status and refund the same.

Latest Complaint number: 11640890 dated 30 Aug 2020.
(Case ID[protected].
(Case ID[protected].

I had booked Air tickets on Jan 27, 2020 for Del-Bgl & Bgl-Del sectors by INDIGO AIRLINES for travel in June 2020 through CLEARTRIP.COM for INR 34, 232. But, due to COVID-19 Pandemic, all air travel was suspended. Consequently, Indigo Airlines issued CREDIT SHELLS for these tickets for travel in future. Later on, due to a SUPREME COURT order, all airlines were directed to refund the air tickets to all the passengers who did not wish to use their CREDIT SHELLS.

I cancelled the air tickets in June 2020 & INDIGO AIRLINES on it's part refunded the cost to CLEARTRIP.COM way back in August 2020 itself(See screen shot as proof). But, till date CLEARTRIP.COM has not refunded the amount to me. They should have done it voluntarily, but now even after following up since Dec'20, they are confirming to refund, but not doing so. There is no contact number available to contact them or follow up. All one can do is just keep escalating on their site & wait.

I request you to please help me in getting the refund for these tickets for INR 34, 232.

Dear sir
I had purchased ticket last year to travel from madurai to muscat my trip ID is[protected], Due to Covid19, the trip was cancelled, flights were not operated, but until now i didn't receive money back . My details of ticket booking are given below.

airindia IXM ( madurai to Chennai ) to MAA
air india MAA to MCT ( chennai to muscat ) 28 August, 2020

Mr.vardharamanujam Ilankumaran
mrs. Thiruppathi naicker Vijyalakshmi

total fare is 165 OMR ( omani rials )

Hello,
frrom last 15 days m contacting cleartrip, for rebooking my ticket of pnr ndwggd, that was cancelled due to covid-19, last year..
Everytime cus. Care executive teels i will receive call from their team in 1 hour, but its vain.
Now today again i tried to rebook my ticket so its expressing credit shell validity is expired.. What steps i should takw now.. Suggest me.. Else i have to file a case in consumer forum against thic online portal "cleartrip"..For fraudulent and negligence

Trip id:[protected]

Flight cancelled. Please refund, SpiceJet has initiated full refund. Unable to reach customer care for the same.

Flight cancelled due to airport closure. SpiceJet has done full refund to Cleartrip. The amount should be transferred to Cleartrip within 48 hrs. How do I get the refund amount, I am unable to get contact customer care to request for refund via Cleartrip.

PNR number- NFRMNR. 06 Jun 2020 Go Air Flight Srinagar - Delhi, Delhi - Bangalore. But Delhi - Bangalore Flight Cancelled. But refund Amount Rs - 5488 Not credited in my account. Please request My amount refund to my Account. My contact Number - [protected]
My Name - Mallikarjun Mathapati, 01 Traveller Journey.

You have informed me that you have credited refund amount of rs 25164/ to my sb account. ref id no[protected]. but till date i have not received the amount .I presume, this might be due to wrong IFSC CODE .as, due to merger of syndicate bank with canara bank, IFSC code is also changed.
Present IFSC CODE IS CNRB00011717
Please look into the matter and credit the amount at the earliest

This is further with ref to my Trip Id[protected]Qatar airways PNR # TRZOSR), passenger name: Lakshmi Atluri ticket booked in cleartrip website from Chicago to Hyderabad dt. 11th Jan 21 through Qatar Airways. Since the commercial flights are not operating even today also, we cancelled the ticket in cleartrip site. Althoguh they took refund the amount for 70 days and finally yesterday they refunded the amount. When we observed the cancellation charges they mentioned Airline charges they deducted Rs. 27, 818/- (original air fare itself Rs. 14, 645/- + Taxes and fees Rs. 21, 211/- and total ticket amount paid is Rs. 33, 956/-) .

When we contacted Qatar airways with their senior staff, they told till March, 31st, they are not deducting any airline charges since the flights are not operating whether it is direct their websites or any other travel agency websites too. They very much confirmed the same and same thing they displayed even their website also. But clear trip is caimed Rs. 27, 818/- as it is airline deduction which is clearly shows that they are misleading the customers and doing fraud. Apart from that they also deducted cleartrip charges and convenience fee which is no issue they can authorise to deduct the same.

Humbly, requesting the forum to scrutise the case give the justice for this issue. We talked to cleartrip customer support person Mrs. Radhika and case Id is 12397635, dt. 13.3.21.

I demand cleartrip to return my airline deduction charges Rs. 27, 818/-. immediately and request all the friends to keep away such kind of websites to book the tickets.

Pl find enclosed detailed ticket breakup fare and refund fare for immediate reference.

I am very much harassed by Cleartrip. I am fed up calling clear trip for my refund frequently. It is showing refunded but the same is not credited to my bank account. May please do the needful. The only way to file a case in consumer court against this unprofessional act.

Cleartrip Id[protected]
Flight from DEL to CCU (Flight cancelled by Airlines and refund issues to cleartrip)

PATHETIC SERVICE. CUSTOMER HARRASSMENT IS THEIR FORTE..
I had booked my RNA flight and rescheduled my RNA flight from 1ST MARCH 2021 KATHMANDU to DELHI to 12th MARCH 2021. CLEARTRIP has not yet updated their system. Due to which my refund amount shows 0. The customer care person says it will take 48 hours for the update. Its been more than 4 days now that i have been calling them for the updates. Today when i again spoke to them again, the person says it ll take 48 hours. Which means that they have not yet initiated the update in their system. They have been harrassing me since so many days without any solution.

I need my refund amount but thats possible only after they update their system. I have personally visited ROYAL NEPAL AIRLINES and asked them about the refund process but as i have done my booking from CLEARTRIP, RNA wont be able to refund me directly.

Please help as I am sick and tired of this CLEARTRIP. WORST SERVICE EVER

I had booked a round trip ticket to Trivandrum-Delhi-Trivandrum through Clear trip. But due to some reason Indigo had cancelled the return flight from Delhi-Trivandrum (6E-2113). I also go the ticked cancelled through Indigo and they provided me with a credit note. But I have still not received the amount credit to my account from M/s ClearTrip. Attached here with copy of Credit note received from Indigo and copy of Ticket.
Trip ID Ref.:[protected]
Cancelled Trip:- New Delhi to Trivandrum (6E2113 DEL-BOM & 6E231 BOM-TVM)
PNR:- MQ7RVX
Credit note amount received from Indigo: - Rs 7207