ClearTrip Complaints & Reviews

Dear Sir/Madam

I made a booking in Dec2019 for my parents through Cleartrip and was charged AED 2070 for to and fro flight. Due to Covid all flights go cancelled and Indigo confirmed 100% refund for our tickets. I was asked by Cleartrip that the refund will be made within 60 days from the date of cancellation. It's been almost 8 months since I have been contacting this company for the refund. After sending more than 20 emails, 7 calls to their call centre and almost 20 times asking refund through their website, I have received only partial refund of AED 1046 for my one way ticket and the return ticket fair AED 1024 is still pending.
This has been very annoying and wastage of my time in sending multiple reminders and of no use, max I received was 1-2 calls to confirm the amount will be transferred within 72 hours which never happened was only partial amount that was transferred.
I need your intervention in this case in order for me to get my complete refund.
Regards
Abhijit

I have booked a Ticket for my family members from Bhubaneswar - Bangalore one-way (Trip ID:[protected] for 1st may but due to COVID-19 my flight got cancelled from airlines for which I suppose to get the full Refund but till today I have received Rupees 3026 to my credit card but remaining amount 12500 have not received yet to my credit cell nor to original mode of payment for which I am continuously following up over email but no replay from your side. Your customer care number also switched off and no one responding over email, when I check with IndiGo, they mentioned that they have already made the payment to the Agent which means to Cleartrip. Want to know how many more days I need to wait endlessly, or I need to file a consumer case against Cleartrip for not refunding my money?
Please respond and return my money at the earliest.

BR//Bichitrananda Mahapatro
Ph [protected]

I booked my air tickets on May 23rd, 2020 from Cleartrip . My GOair flight got cancelled for which i requested the refund from airlines and it has been initiated by the airlines for which i received the email as well . i forwarded the email to Cleartirp customer care asking for my refund amount already been credited in their account by airlines. After number of follow ups, i am still not receiving any reply from them neither they are ready to credit my refund for the cancelled flight.

My trip got cancelled by airline (Trip ID:[protected] and they refunded the the full amount.
but clear trip has refunded only 10655 out of 21447.
the number given in their app is switched off since ages.
there seems to be no way to contact them.
Need a full refund and will never visit this website again.

I cancelled my tickets due to corona and the Airlines refunded the tickets.
But ClearTrip only refunded one way ticket.

I have raised this complaint through their website and email from 10th of June with almost over 30 emails.

Clertrip has been continuously diverting from the topic and saying my refund has been processed and not pending But Still i got only one way refund money. I got confirmation from the Airlines that they have refunded 100% amount to the merchant (Cleartrip)

I request some guidelines on how to get my refund back.

Trip Id:[protected]
PNR O4KMJB
Passenger name: Bangalore Narayana Murthy Viswanath
Flight dates: Onward -- 05/04/2020
Return -- 11/04/2020
Flight details: Bangalore - Munich - Paris
Paris-Munich-Bangalore

I booked a hotel through Cleartrip. Trip ID[protected]. I have received multiple emails that refund has been processed and will be credited to my account within 14 days. Today I have received any email that refund would have been credited to my account. If not received, i need to call +[protected]. When i am calling this number (+[protected], it is asking me to select options hotels and then asking me provide trip Id. After entering correct trip ID, I am again asked to select hotel. After selecting hotel, there is no response in the call till along time (more than 5 minutes) and finally I had to disconnect the call.

My flight on 29th August 2020 from Delhi to Nagpur, was cancelled by airline themselves GoAir. I got Rs Zero amount as a refund. How is this possible?. I am eligible for full refund Rs 3610, as flight was cancelled by airline themselves. There is no satisfactory response from Cleartrip.

Hello,
Its more than 3 months and I have not received my refund amount of Rs 4234/- as the flight was cancelled and below are the details

TRAVELLERS AIRLINE PNR TICKET NO.
Mr. Ajay Raina O8VQQJ

when shall i get my refunded amount

Hello, i have been trying to contact clear trip since a month to cancel my flight tickets to usa which were booked before corona virus outburst. I & my husband were going to travel on the 7th of april to & fro. Air india claims that they will not be deducting a single penny of the amount & they will refund the application in full and we will get it back from the application. I need a confirmation from clear trip without which i can’t apply for my cancellation. Need a contact number to speak to the customer care executive.

Dear sir,

I had booked my air tickets vide trip id:[protected] for chennai - delhi (Date of travel : 7th august 2020 - pnr : lfd5ri) and delhi - chennai (Date of travel : 12th august 2020 - pnr : ccqj7l) with indigo airlines which were subsequently cancelled by the airlines. M/s indigo airlines have confirmed that they have processed my refund of rs. 2697/- against pnr : lfd5ri and rs. 2773/- against pnr : ccqj7l on 6th august 2020 itself. It is disappointing to note that even after almost two months, m/s cleartrip have not refunded the amount to me. You are requested to kindly take up suitably for the refund.

Yours truly,

Shyam sunder pandita
[protected]

Hi, i had booked ticket from delhi - kolkata - delhi for 17th may 20 and return 23rd may 20. Due to covid 19 all program cancelled. Since then i had been trying so many times to call to your call centre but non of the number is working. Also i had tried to cancel that on line but that was not possible as well.

Please cancel the trip and refund the amount as earliest.

My phone no. [protected]

Trip id[protected]
Mail id - pinaki. [protected]@gmail.com

Hi,

I have booked a round trip from delhi to mumbai 24 jul.
But the delhi to mumbai flight was cancelled by the airline and they even have refunded the amount to cleartrip and i also cancelled my mumbai to delhi flight as well. But i didn't receive the refund yet. I tried to call them, but they are supporting through call centre. I then sent two or three emails as well. They are even bothering to reply or refund.
Cancellation confirmation for new delhi - mumbai return flight — trip id [protected]

Goair has refunded more than 45 days back. The money has not reached me, nor it's in cleartrip wallet.

I am not sure where my hard earned money is from all these days.
This is not acceptable to keep customer in dark for their own money.

Moreover, number provided by you [protected] doesn't work.
You don't reply to emails.
You have a place in contact us your app, where we can put details and submit; tried 4 times, it doesn't work.

Such a pathetic customer experience.

I was booked a cleartrip pnr no. M5h1kq; id no. [protected] for air asia on date 30 march 20. After several follow ups only half amount has been return (2378) balance amount 2378 is pending since 8 months and no call pick from cleatrip

Trip i'd[protected]
I booked flight ticket on 21 sept 2020
But it show booking is unsuccessful and my money was deducted i want my money back

I was book a ticket from trichy to dubai on 22 nov 2019 via cleartrip. I got a message like transaction failed. But till today 25 sep 2020 not yet received my money. I check with bank also they are saying money send to cleartrip. But i try to contact cleartrip they are no is switch off. Till today i am trying to contact them. They are simply eating my money.

Hi

Trip id:[protected]

I am traveling to istanbul on[protected] via ukraine intl air ps 374 for a medical treatment.

My return to dubai is via turkish airlines flight 235-[protected] on 03-oct-2020.

I was informed this morning [23-sep-2020] that my return via turkish airlines has been canceled and the next flight available is on 23-oct-2020.

I have already paid an advance for my medical treatment and have my hotel booked for the period that i am staying there and cannot cancel my flight to istanbul via ukraine intl air ps 374 as this is a confirmed flight and i will loose lots of money.

Considering the next flight via turkish airways is avaialble for 23-oct-2020 -

What am i going to do there for additional 20 days, are you going to bare my costs of stay?

Or

You arrange for another flight back to dubai on 3rd?

Or

You reimburse me the amount that i am going to spend to book my last-minute return flight which will be double the costs?

Hope to hear from you asap???

Monish chugh
+[protected]

I didn't receive my ticket refund which was confirmed for cancellation on 7 aug, 2020. Tickets id: [protected]. Reservation:ae98gb
Mobile no. [protected]
E-mail:[protected]@gmail.com

I sunil palsania booked flight ticket of air Asia from bagdogra to jaipur on 22 july 2020. Due to some reasons I cancelled my ticket on 1st august, now am regularly calling clear trip for some costumer support because I haven't received my refund.
My ticket pnr is-V827HK.
Cleartrip id[protected]
Email [protected]@gmail.com
Registered mobile no-[protected]
I am looking forward for some help from your side

Thank you
Sunil palsania