ClearTrip Complaints & Reviews

Hi team,
This is to raise complaint against the clear trip agency as they are holding my money against the cancelled flight for 25th march amid lockdown. (Pnr-ke3w9a)
Even though, the airline has processed refund amount from their end but clear trip has not yet processed it from their end.
Sent out many emails and chasers but no response received.
Due to lockdown, they have closed voice support but not responding over emails as well.
Kindly help me out in getting my flight money back from the clear trip team.
Thanks,
Neha

I booked air ticket on date 29/3/20 from prayagraj to indore ticket pnr no. Jgzpmf. It was cancelled by compamy due to covid pandemic and they message me that you can use money by booking ticket in one year. I will not fly next year and i want my money back in my account. I called costumer care several times they tell me that i will be return in 1.. 2 month but thats not happened 6 month already gone. Please help me regarding this

I booked a ticket on 29/03/2020 but becose of lockdown ticket was cancelled by cleartip and they send message to use these money on next flight in one year.
I have no need to fly i want my money back in my account.
I called company customer care several time but they said it will refund soon.. 6 month already pass. Please help me regarding this. My ticket pnr no. Is jgzpmf

Flight From Nagpur To Kochi On 04th April(PNR-DDI5FY, Trip ID[protected] Was Booked Through Cleartrip Agency. The Flight Was Cancelled By Airlines Due To Covid-19. Airlines Has Issued The Refund On 29th July And Confirmation Recieved Through SMS And Also By Customer Care Executive. But The Cleartrip Agent Has Not Yet Refunded The Amount Back To Customer Till Date. Refund Received For Return Journey From Kochi To Nagpur But The Amount For Nagpur To Kochi Is Still Pending.

Hello clear trip
my trip id[protected] booked for 16 Jan 2019 worth 41000 rs. It's been 7 months I'm yet to receive my refund and any sort of email reply from you guys. Please do the needful. Booked on a goa airlines flight. tweeted so many times but to no avail. during this pandemic this money is a huge amount which we are in need.

Dear sir,

On 08-mar-2020 i tried to book a ticket for my friend "yengkhom ibungoton", money was deducted from my account 2 times (Trip id:[protected] &[protected] but booking was failed, i have been asking cleartrip to refund my money, they took all my account number 3/4 times and after 15 times reminder they said "contact your bank money did not charged" i mail and personally went to my bank and they provided complete transaction details that money already paid to cleartrip. Now cleartrip is telling they can not refund the money contact bank.

I am in betweek bank and travel agent. Please help.

Moreover cleartrip harashing me since march to till date by asking 3/4 times account number my all life story details, and sometimes mailing me by saying we are trying to transfer your money but its return back, and at last they are saying 'money did not charged".

I have all the evidence what i am saying, please help me take action to refund my money with compensation.

Hi, we cancelled our both side air tickets in month of march 2020 but still we are waiting for our refund money.

Cleartrip dont have any contact number where we talk with them.

Whenever we emailed them they reply after some times that payment is under process.

I have checked with both airlines and they already send all the money to cleartrip in month of march.

Please help us if possible.

Trip id:[protected], money got debited from account on 19th june and i have not received my refund even after 2 and half month. Please refund my money urgently.

Sir from last 1 month i am trying to contact cleartrip, as my connecting flight got cancelled so the airlines have refunded half amount of rs 4090 so i wanted the refunded amount and if refunded please give me the transaction i'd
Cleartrip trip i'd is[protected]
Please look into the matter

I tried to book a flight but two times its failed and my money debited please refund it[protected]
[protected]

I am trying to rebook my tickets and utilities my credit shell and i am unable to do so. Nobody from cleartrip is responding despite numerous emails and phone calls. Even the customer service is not available. This is really frustrating and complete harrasment of customer who trust the platform. Please resolve the issue asap.

My concern relates to trip id [protected], pnr xknt3g (Passenger - surabhi upadhyay). We cancelled this booking and were eligible for full refund. Customer relations department of indigo airlines is saying that they have refunded amount of 6434 to cleartrips account on 12th july 2020. However we haven't received such refund from cleartrip.

My trip id is[protected].
My flight has been cancelled.
And i want to initiate cancellation request via clear trip. However i am unable to proceed online as well as offline.
Kindly cancel my trip and initiate the refund.

Its almost 3 months since my flight was cancelled till now didn't receive my refund

I am trying to change my open ticket with clear trip as i cannot do it directly from airline (As original ticket booked from clear trip). Since morning i have sent them four numbers 3 international and 1 indian number. I am getting calls from everyone on all the numbers but they are telling me that they could not reach on any of my numbers. Whatever email i am writing to them i am getting same response "please give alternate number" i am stuck because of them. They are least bothered to read my mail and reply.
I cannot even talk to one of their executives. I have made more than 01 international calls on their customer care but its only a recorded message that we have shifted everything online. Kindly visit our website. They do not have any other option. I don't know why and what they want to talk to me, which they couldnt take on email in writing.

Hi i cannot login for customer support my email id was wrong. I have sent many email for customer support but no update / thank you for contacting cleartrip support. This support id is not functional anymore.
Cleartrip account show no booking yet / email id / trip id is wrong. Can some take curtsy to update this issue
How can i proceed my request for a complete cancellation on which i could get a full refund, and what will be the time frame for a refund to be done. Update update

My ticket is refundable travel date is past due to covid-19

I had reschedule my flight by direct airlines website. That time fare is low comparison previous booking. My trip id[protected] email id - [protected]@gmail.com. I am not recived my refund amount rs. 2370
Kindly check my status by previous booking date is 04 july 2020. Reschedule date is 19 july 2020.

Hello there,
My pnr is qg242s and my trip id is[protected]
Indigo has confirmed that they had made the refund to cleartrip on 24th of may 2020 at morning 10:40. But i still not get my refund yet. I try to contact so many of times but no response. Always a computer generated message forwarded to me. Kindly tell me the exact date and time on which you'r going to make my refund. As i needed money. If you'r not respond this mail properly then i will surely take strict action against your company and sue your company.

Last may 2020. I send them email to cancel and refund my ticket. But until now. I did not received anything. They said me email same messages.. Please help me.

On line air ticket booking done - details are below mentioned
Ticket trip id :[protected]
Mumbai to austin on saturday 01 aug 2020
Delta (Operated by airfrance) 2 tickets
1. Prashant mahadik ticket no. 006-[protected]
2, rajashree mahadik ticket no. 006-[protected]

At the airport airfrance has refused to take us on board saying gc card holders can't travel to usa.
Support numbers of cleartrip / delta airline/ france airlines are not reachable and our total ticket amount of rs. 1, 35, 516/- is in not refunded.