ClearTrip Complaints & Reviews

Cancellation confirmation for abu dhabi - mumbai return flight — trip id[protected]
I got a notification from cleartrip that my flight was cancelled by airline on march *, * and after calling call center it was advised to cancel the same and claim for refund and was assure to get full refund on march *, *. It is almost a year i cancelled and after several follow-ups there is no update or communication from cleartrip with regards to refund.
Very disappointed with the service provided by cleartrip. Nobody even bothered to call or email on status of refund. While booking, cleartrip take the service charges on booking the flight and they should take the ownership of refund as well. My friends who booked directly thru jet airways got refund in very suitable time but since we booked thru cleartrip are getting penalized. Jet confirms that they have *% processes all refund claimed by agents.
Request you to please check and provide the refund at earliest.

I have purchased aticket from cleartrip with trip id[protected] for my daughter studying in uk. We were forced to cancelled the ticket as the kuwait airport was shutdown and we had no other option to cancel the travel.

Unfortunately cleartrip is not refunding the amount nor they are giving us any other option such credit note or voucher. Now they even don't reply to emails.

I booked two tickets of which they refunded me one of them after 5 months and the other one they are not even telling emirates to process the refund. When I spoke to emirates, they have no problem giving the refund only that it have to be initiated by Cleartrip as they are our agents. No one you can speak with on phone to understand why is not done. All automated call and email replies. I have proof of them emailing me that they have Vance the ticket which in actual they haven’t.

Pnr l82o2f
Trip id:[protected]
I had booked the above mentioned ticket on 27/01/2020 for
Dubai - mumbai travel date 26/03/2020
Mumbai - dubai travel date 12/04/2020
Through cleartrip and airline was vistara. Now due to the prevailing circumstances the ticket was cancelled and refunded by vistara to cleartrip. I have received confirmation from vistara which is attached along with this complaint. Cleartrip customer service is number and email is not working and i am not able to initiate a refund request on their website also. So kindly refund the amount asap.

Dear Cleartrippers,
It is highly frustrating to deal with your team as it is extremely difficult to get any relevant response from them. I kept on requesting for assistance, and in three days I got a response from your executive who asked me to wait for 3 more hours for a call back from the concerned team, and if they don't call, you can cancel the ticket directly with the Airline and send the info to the team. I sent the info, but it was not taken into account instead booking amount of my previous ticket is refunded while on August 16th itself my itinerary was rescheduled by your team and paid an extra amount of Rs. 2740/- (Credit card statement attached) for the amended ticket to travel on 6th September. The 6th September ticket was partially cancelled by the airline and the airline was continuously asking to claim the full refund or reschedule. I tried to contact your team which responded three days suggested me cancel the ticket with the airline and send the info to CSFF, I did that. But, the refund processed is incorrect. The refund amount that CSFF team is mentioning (Rs. 5167) was the amount of my previous ticket (August 16, 2020) which was amended and the new ticket was booked for September 6, 2020, adding an extra amount to it (which is not being shown in my Cleartrip account). The amount of refund processed by the airline is Rs. 7217/- (proof attached), not Rs. 5167/-
I, therefore, request you to process the refund of the actual amount i.e. Rs. 7217/- which I spent on buying the tickets.
Please process the refund of the rest of the amount. I request a call back from your team for any further query.

Best,
Dr. P. S. Dwivedi

Hello,

Cleartrip.com is not returning my money where cleartrip.com was unable to provide the tickets to me.
Trip id:[protected]
Ticket booking date: 18/07/2020

I have been trying to connect to them on daily basis, over email, site, twitter. But they are not responding.

Awaiting a refund from cleartrip for over 5 months.

Vistara promised a full refund and they have confirmed the same on march 17 and we are yet to receive that money. I need this to be addressed and closed urgently.

Awaiting a response.

Air line pnr - hrh3b
Ticket no[protected]
The flight was pretty scheduled without any information
You are requested to refund the amount in full with interest due to humiliation faced at delhi aitport

They never respond... They will grab your money but never do proper service... Not even send proper email... Since 8 months i don’t receive my refund... And now they don’t response i lost my 3500 aed. I strongly recommend plz don’t use clear trip. I am gong to file a case against clear trip in feature they don’t play with any one

My trip ID for a cleartrip.com air ticket purchased on 4th September 2020 for Mangaluru-Kolkata-Mangaluru is[protected] and IndiGo PNR is TI4SYC. I wish to cancel the ticket and get a refund. But the cleartrip.com webpage is not allowing that. Infact they are not even showing my booking.

Sir, this is in regards to my ticket fare refund of sr 1771 instead of full refund of 2051 as the cancellation was due to covid and as per rules full refund of the fare has to be done. My trip id is[protected].
I find it unfair as the deduction of 276 is too much. Spicejet had refunded in full and i expect to get the same.
I will definitely fight for it if i don't get the full refund. Not only that i will see to it the other consumer to will know how cleartrip fool the customers by letting them know of your unfair practices through social media.
Thank you. Bahuddin zubeir abdul kadar.

While reserving flight ticket from silchar to hyderabad (Spicejet) ticket id[protected]. Amount of rs.40410 is deducted twice from my bank account.

Kindly arrange to refund the same at your earliest.

Thanking you,
[protected]@gmail.com
[protected]

महोदय,
मैंने अप्रैल माह में cleartrip के माध्यम से thirivanathpuram से japur का air indigo flight में ticket book करवाया था परन्तु सम्पूर्ण lock down की वजह से flight निरस्त हो गई थी ।इस वजह से मैं यात्रा नहीं कर सका और जब मैंने अपने refund के लिए apply किया तब भी मुझे आज तक मेरा रिफंड नही मिला है । flight-indigo से संपर्क करने पर उन्होंने मेरा refund cleartip ko पूरा पैसा refund कर दिया है। परन्तु cleartrip की तरफ से मेरे किसी भी संपर्क का कोई जबाव नहीं दिया गया है। अतः महोदय जी आपसे निवेदन है कि आप मेरी शिकायत दर्ज करने की कृपा करें।

मेरी यात्रा का विवरण निम्न प्रकार से है-
Cleartrip eReceipt No. P/MH/4275831
Dated 03 Apr, 2020

Trip ID[protected]

Booked by Mr. RajeshKumar Meena ([protected]@gmail.com)

Description Amount (INR):- 8, 484.00

Flight booking
IndiGo 176 from Trivandrum (TRV) to Mumbai (BOM)

IndiGo 504 from Mumbai (BOM) to Jaipur (JAI)

Pax: Rajesh Kumar Meena | PNR: CQLQJB

Flight insurance
Pax: Mr. Rajesh Kumar Meena Policy# 279.00

Net amount charged (rounded) 8, 763
Payment details

Description Amount (INR)
Net amount charged (rounded) 8, 763

Hi..
I an writing this message due to lack of response from clear trip. I had booked for tickets for my parents through clear trip for travel from Bangalore you San Francisco on 3rd July 2020 and return back on 29th July 2020. The airline Emirates cancelled the tickets due to covid. Trip iD[protected]. According to cleartrip policy with the airlines I should get a full refund . Its been more than 2 months and still no refund has been processed. They are not every replying you the mail. It's a huge amount. Please refund it soon.

For Trip [protected] that was cancelled due to COVID, cleartrip has not refunded the amount that airlines had refunded to the agency. They have till date only refunded 27K out of 78K that was refunded by airlines. I have chased customer support but it seems that is a joke no agent know how much they owe be back.
I have email from Indigo confirming refund amount but cleartrip is holding on to the money and not refunding.
Email quote from Indigo
"Further, an amount of INR 41, 023 and INR 36, 033 has been refunded to the agency. For any refund related queries we would
request you to kindly get in touch with them."

Please help to get ~ 57K back

Cancellation confirmation for Abu Dhabi - Mumbai return flight -- Trip ID[protected]

I got a notification from Cleartrip that my flight was cancelled by airline on March 18, 2019 and after calling call center it was advised to cancel the same and claim for refund and was assure to get full refund on March 20, 2019. It is almost a year I cancelled and after several follow-ups there is no update or communication from Cleartrip with regards to refund.
Very disappointed with the service provided by Cleartrip. Nobody even bothered to call or email on status of refund. While booking, Cleartrip take the service charges on booking the flight and they should take the ownership of refund as well. My friends who booked directly thru jet airways got refund in very suitable time but since we booked thru Cleartrip are getting penalized. Jet confirms that they have 100% processes all refund claimed by agents.
Request you to please check and provide the refund at earliest.

My ticket id no[protected] was cancelled and in this regard I wrote an e-mail to spice Jet they replied back saying that my refund is sent to my agent Cleartrip but it's more than 30days I haven't recieved any refund by Cleartrip.

Pnr : shdqsx (credit shell of indigo)
from trichy to bangalore ticket booked on 09.06.2020
date of journey 21.06.2020

the amount of rs: 2849 yet to be credited till date

take immediate action

Pnr number - bg1dks
We did our booking from cleartrip for 17th july for indigo flight however we had to postpone the booking and did from indigo website and postponed with additional 1364rs to date 25th july from same indigo website itself. We again cancelled this ticekt also. We were told that within 5-7 working days we will have refund in our account. On 29th july we called indigo customer care and they said it will take 21 working days to be refunded to your account. Now today again we have called indigo customer care and they are saying it was already refunded 8020 rs to cleartrip on 21st july.
Cleartrip now today initiated the refund of 6084 rs to us calculating the amount according to the initial cost of our tickets and not adding the extra amount we paid again while postponding the tickets.

I had booked flight ticket from Chennai to Singapore to travel on 4/sep/2020 in indigo flight trans ID:[protected] PNR number UMCWUT, indigo send message on 27/8/2020 that the flight was cancelled .so I called their customer support, they said full refund will be made for flight cancelled by airlines. I inform to indigo customer care officer that the flight booked thru clear trip so let me inform first before make a call to Indigo. So I contacted clear trip about this issue . They assuming I cancelled the flight and refund made with meagre amount which is 1/5 of total money, The flight was cancelled by airlines and agreed to give full money but clear trip as agent to indigo cheating the money paying meagre money. This if clear trip not settle, I will escalate to customer care help line to settle this matter. In fact clear trip has not given any contact number to call their customer care and cannot get in touch with any complaints by blocking / made their web site in such a manner to deny all approach to clear trip .

s.devaraj