ClearTrip Complaints & Reviews

Hi..
I an writing this message due to lack of response from clear trip. I had booked for tickets for my parents through clear trip for travel from Bangalore you San Francisco on 3rd July 2020 and return back on 29th July 2020. The airline Emirates cancelled the tickets due to covid. Trip iD[protected]. According to cleartrip policy with the airlines I should get a full refund . Its been more than 2 months and still no refund has been processed. They are not every replying you the mail. It's a huge amount. Please refund it soon.

For Trip [protected] that was cancelled due to COVID, cleartrip has not refunded the amount that airlines had refunded to the agency. They have till date only refunded 27K out of 78K that was refunded by airlines. I have chased customer support but it seems that is a joke no agent know how much they owe be back.
I have email from Indigo confirming refund amount but cleartrip is holding on to the money and not refunding.
Email quote from Indigo
"Further, an amount of INR 41, 023 and INR 36, 033 has been refunded to the agency. For any refund related queries we would
request you to kindly get in touch with them."

Please help to get ~ 57K back

Cancellation confirmation for Abu Dhabi - Mumbai return flight -- Trip ID[protected]

I got a notification from Cleartrip that my flight was cancelled by airline on March 18, 2019 and after calling call center it was advised to cancel the same and claim for refund and was assure to get full refund on March 20, 2019. It is almost a year I cancelled and after several follow-ups there is no update or communication from Cleartrip with regards to refund.
Very disappointed with the service provided by Cleartrip. Nobody even bothered to call or email on status of refund. While booking, Cleartrip take the service charges on booking the flight and they should take the ownership of refund as well. My friends who booked directly thru jet airways got refund in very suitable time but since we booked thru Cleartrip are getting penalized. Jet confirms that they have 100% processes all refund claimed by agents.
Request you to please check and provide the refund at earliest.

My ticket id no[protected] was cancelled and in this regard I wrote an e-mail to spice Jet they replied back saying that my refund is sent to my agent Cleartrip but it's more than 30days I haven't recieved any refund by Cleartrip.

Pnr : shdqsx (credit shell of indigo)
from trichy to bangalore ticket booked on 09.06.2020
date of journey 21.06.2020

the amount of rs: 2849 yet to be credited till date

take immediate action

Pnr number - bg1dks
We did our booking from cleartrip for 17th july for indigo flight however we had to postpone the booking and did from indigo website and postponed with additional 1364rs to date 25th july from same indigo website itself. We again cancelled this ticekt also. We were told that within 5-7 working days we will have refund in our account. On 29th july we called indigo customer care and they said it will take 21 working days to be refunded to your account. Now today again we have called indigo customer care and they are saying it was already refunded 8020 rs to cleartrip on 21st july.
Cleartrip now today initiated the refund of 6084 rs to us calculating the amount according to the initial cost of our tickets and not adding the extra amount we paid again while postponding the tickets.

I had booked flight ticket from Chennai to Singapore to travel on 4/sep/2020 in indigo flight trans ID:[protected] PNR number UMCWUT, indigo send message on 27/8/2020 that the flight was cancelled .so I called their customer support, they said full refund will be made for flight cancelled by airlines. I inform to indigo customer care officer that the flight booked thru clear trip so let me inform first before make a call to Indigo. So I contacted clear trip about this issue . They assuming I cancelled the flight and refund made with meagre amount which is 1/5 of total money, The flight was cancelled by airlines and agreed to give full money but clear trip as agent to indigo cheating the money paying meagre money. This if clear trip not settle, I will escalate to customer care help line to settle this matter. In fact clear trip has not given any contact number to call their customer care and cannot get in touch with any complaints by blocking / made their web site in such a manner to deny all approach to clear trip .

s.devaraj

Dear Sir/Madam,

I have booked Two tickets for myself (Dinesh kamath) and my wife (Vidya Kamath) on Sunday 08/03/20 by Cleartrip by Indigo Airlines .The Trip ID No is

[protected] and the PNR No is LQQQNR, Bombay to Kochi and the amount is 5638/- when I contacted the indigo Airlines they have said that they

have refunded the amount to cleartrip on 14 July but so far we have not received the refund. When we will receive the refund.Please Check and oblige.

Thanking You,

With Best Regards.

Dinesh Kamath.
[protected]

I have booked ticket from chennai to coimbatore on 01.04.2020 by indigo. Due to covid issue, the flight has been canceled. I have contacted indigo and asked for refund. The said airlines has made credit note by refunding the amount on 30.07.2020 itself.
Trip id:[protected]
Pnr: pci3qb.

Till date i have not received the refund amount from you. I have sent so many mails to customer support, but no response.

Please refund the full amount given by airlines (Indigo) to me at the earliest.
Mail id: [protected]@yahoo.in

I was trying to book flight from ClearTrip on 28th June 2020, from Dehradun to Mumbai. Amount was deducted from my bank account of Rs. 9429/-
Trip Id: [protected].
I have already contacted cleartrip via phone & email and informed them same details as above, it was told to me that it will be refunded in 3 to 12 days.
I have also contacted ICICI bank through which i made the payment, they informed that payment has been deducted from account by cleartrip and they have to refund it to bank.
Today i received an SMS on my mobile phone that ; Dispute of INR 9429/- on has been declined by the merchant(ClearTrip). Id is SR[protected].
It's been already 1 month and 28 days and cleartrip has not refunded my amount of INR 9429/- .
Hope so Indian Consumer Complaint forum will help me refund my money in my account.

Dinesh Singh Yadav.
[protected]

I had booked air tickets from above company having pnr-wc8ehj, wbw77j, we7n2q and u9257c and trip id is[protected] and[protected]. As per spicejet report, the refund of cancellation of air tickets has been transferred to cleartrip but cleartrip has since not been refunded the air ticket amount to me till date. It is therefore requested to please expedite my refund amount.

Booked under freedom fare, supposed to get full refund whereas got only 523 rs. It's more then 6 months and it has become harassment.

I did not receive my refund till now. The cancellation done 9-jun-2020 and till now i did not receive my money

Cancellation confirmation for doha - cairo return flight — trip id[protected]

The below is the received email
—
Hi mohamed,
Your cancellation is confirmed.
Due to covid-19, we are experiencing high call volume on our call centre. We have cancelled your trip with the airline and awaiting confirmation of refund amount. Please note it may take up to 60 days to process the refund. We regret the delay.
Once the refund is processed, it will be credited to your account in 5 to 7 working days, depending on your bank.
The trip is cancelled for the following passengers.

My trip id[protected]
I have booked emirates flight from cleartrip flight got cancelled due to covid 19. The flight was on 30th june brussles to kochi. It's being 4 months i have requested for refund. I haven't received yet. Contacted them in many ways. Only response was will get soon. Now it's being long 4 months i'm waiting. Cleartrip contact also not working now. Im going through a worst financial condition. Only after getting my refund i can book my return flight. Please consider my kind request and refund. Pleaaseeee...🙏🙏🙏🙏🙏

We have been following up since 3 months to cleartrip but we havent recieved any response from your side, we had booked tickets from clear trip but we have cancelled it through the Airlines i. E through spicejet, they told us that full refund has been initiated to cleartrip but we haven't received yet, kindly look into this matter as soon as possible.

Trip Id:[protected]...

Cleartrip ID #[protected]. My cancellation and refund is process for more than two months now and I still have not received credit in my account. Their customer service suck. You can only process everything online and not allowed to talk to any customer service.

Dear consumer complaints,
I am Dr. Gopi prasanth. My bookings over indigo airlines was cancelled by airlines and the same has been refunded to cleartrip on 20th of july by airlines. My indigo PNR is LJTHJG and the ckeartrip Trip ID[protected].
I have been constantly contacting them for about a month to refund the amount Rs. 20, 145 which airlines has refunded them. But everytime, they ask me to wait for 24 hours and then they do not reply. Then after 3 days, i contact them back again and then they say the same thing to wait for 24 hours. They have taken a total of 1 month till now and they are still saying the same that they are waiting a reaponse from their finance team. It does not make sense even when the airlines has refunded, you are still holding my money back.
This seems to be like a scam from cleartrip side.

I request the people here to take appropriate action against cleartrip and get my money back.

I am attaching the necessary emails and notifications for further clearance.

Thank you

I want refund of my ticket as the flight got cancelled during lockdown in india during last week of march.

Due to COVID 19 lockdown, my flight dated 23 March was cancelled by the Airlines from Mumbai(IND) to Melbourne (AUS). This would be eligible for full refund but it has been 5 months and Cleartrip is not responding after multiple follow ups.

I was promised a refund in 60 days and then later told 90 days but all these timelines have been passed, and I am starting to think I am going to get my money back.

Cleartrip has stopped customer care support numbers as well for flights..

Trip id:[protected]
Please help me get my money back.

Regards,
Arpit Shroff

I have purchased indigo flight ticket using Cleartrip website on 5th Feb 2020. The flight which was on 20th May 2020 was cancelled due to COVID 19 advisory by GOVT OF INDIA. On 19th May 2020 Cleartrip send me the below attached confirmation that your ticket has been cancelled but they need another 60 days to refund my amount which was ended on 19th of July 2020. Then post that period i had inquired about the status of refund in which they mentioned they need more time as per per the attached communication on Aug 18. I also do cross check with Indigo about my refund status and they confirmed they already refunded my amount of 45333 to Cleartrip for the cancelled ticket with ref to cleartrip ID[protected]. Therefore kindly help me to get my refund since it's almost 3 months over and my money lying with them without any interest. I think i am also eligible to get that.