ClearTrip Complaints & Reviews

Date of incident : 08-Oct-20
Trip ID :[protected]
Ticket was booked on Cleartrip website from Hyderabad-Chennai
PNR was not generated
Intimation received from Cleartrip that refund will be processed in 5-7 working days. It has been 10 days now and no refund received.

Trip ID[protected]. Fight ticket booked on 22Feb2020. Fight got cancelled by airlines on 22May2020. First they said 3months for refund. After 3month extended 1week. After 1week again 48hs, then 1week, 48hrs, 4-5days like that they extended. On September, they said only they'll refund for Emirates flight and no refund for Etihad, Because Etihad is non refundable ticket. And they said 4-5days refund will be in my account. After 1week, again they said 48hrs to check with finance department. Then after 48hrs, they wants my full bank details even my birthdate and birthplace. 8months gone still I didn't get my refund from them. Worst service. They don't have any contact number. I sent many mails and asked about their contact details. Still now I didn't receive from them.

Hi, I am trying to cancel the booking online but it shows some error .
Please help me in cancellation.
Non of your phone no is working.

Please mail me - Pinaki.[protected]@gmail.com
Or, Call me - [protected]

I had booked one ticket for 24 Mar 2020 in Spice jet through Cleartrip. That ticked was cancelled and I got a mail from Spice jet that your amount (I paid 348 AED and in my credit shell 292.8 AED) will be in Credit shell and you can use it for same passenger for future booking.
Yesterday (16 Oct 2020) I call the customer care and request for a booking for me on 23 Oct 2020 to (Dubai-Cochin) after that I got a mail from Cleartrip (CSFF Support) asking my booking details. Today they send me mail that they are recommending for me Dubai-HYD-Cochin (around 14 hours). In cleartrip website its showing Dubai-Cochin direct flight for 292 AED and I don't know why they are recommending for this flight (and saying TRAVEL SAFE).
Attaching the mail from CSFF Support

CSFF Support
12:27 AM (18 hours ago)
to me

Dear

Greetings from Cleartrip

We have checked for seat availability and the fares for the given dates.
THU 22 OCT, 2020

SG 180, SG 181
DXB (T2) - 19:25 to HYD - 00:40
Estimated travel time: 3 hours 45 minutes

Layover Time: 6 h 20 m
SG 181 (Change Of Aircraft)
HYD - 07:00 to COK (T1) - 08:30
Estimated travel time: 1 hours 30 minutes
Connect 11h 35m

488.80 AED Air Fare
Our system shows the fares are higher on your chosen dates.

Credit shell balance : AED 292.80

Air fare : 488.80 AED

Fare difference : 196.00 AED

Cleartrip Charges :53 AED

Total Amt payable : 249 AED

If you wish to proceed with the credit shell utilization, we will send you a payment link. Once we receive the payment, we will issue the tickets and email the ticket copy within 2 hours

Please confirm if you would like to proceed with the credit shell utilization. We will issue the tickets and email the ticket copy within 2 hours.

Kindly note fares are dynamic in nature . They may change at the actual time of booking.

Thank you for your patience.

Regards,
Cleartrip Support

CSFF Support
12:27 AM (18 hours ago)
to me

Dear Biju

Greetings from Cleartrip

We have checked for seat availability and the fares for the given dates.
THU 22 OCT, 2020

SG 180, SG 181
DXB (T2) - 19:25 to HYD - 00:40
Estimated travel time: 3 hours 45 minutes

Layover Time: 6 h 20 m
SG 181 (Change Of Aircraft)
HYD - 07:00 to COK (T1) - 08:30
Estimated travel time: 1 hours 30 minutes
Connect 11h 35m

488.80 AED Air Fare
Our system shows the fares are higher on your chosen dates.

Credit shell balance : AED 292.80

Air fare : 488.80 AED

Fare difference : 196.00 AED

Cleartrip Charges :53 AED

Total Amt payable : 249 AED

If you wish to proceed with the credit shell utilization, we will send you a payment link. Once we receive the payment, we will issue the tickets and email the ticket copy within 2 hours

Please confirm if you would like to proceed with the credit shell utilization. We will issue the tickets and email the ticket copy within 2 hours.

Kindly note fares are dynamic in nature . They may change at the actual time of booking.

Thank you for your patience.

Regards,
Cleartrip Support

Dear Team,
I booked a ticket for two passengers for delhi-edmonton and return[protected] for march flight but due to pandemic my flight got cancelled and i filed for refund. I also followed up with my air line AIr Canada for refunds . Now I got a mail from Air Canada that they have refunded the amount on 21st august 2020 but cleartrip is not refunding the amount back to me neither its acknowledging that it has got any refund.
Air canada has provided with reference no.s, receipt, date and amount and they have said that they doubled checked and funds are with cleartrip from 22 august 2020.
details of my flight -
Trip ID:[protected]
PNR K8QS4D
DATE TRAVEL[protected]
NAME BHUPINDER SINGH AND SUKHJINDER KAUR
TICKET NO[protected]-336-337

Please help for refund. I have attached air canada screen shots and sent many many times to cleartrip for no reply.

Regards

I had travelling ticket on 20/4/20 with spice jet. Flights got can celled due to covid reasons. I cancelled the ticket and spice jet gave me a credit shell. Also this is visible on spice jet site. While I am trying to book new ticket with same passengers and same credentials as used before . I am not able to use this credit shell amount on cleartrip site. Its frustrating as they do not have any contact phone and no response on mails despite so many mails. My ticket id with cleartrip is [protected]

Please provide my refund from clearTrip. I was booked a flight ticket on 31 May from patna to kochi via Mumbai and flight was cancled by airline. Already contacted airline by me and they was refunded to clearTrip but clearTrip not refund to me.

This is with reference to My mails and call received from Cleartrip and my trail mails and mail received from spice jet state and confirm that thay have given full refund. Cleartrip have assured many times me that they are looking into my pending refund from spice jet goa mumbai ticket on 27 April 20 the said flight cancelled by air line due to Covid 19 lockdown.

I will request you to look into matter and give credit of pending refund to my payment mode.

Bhavesh Vyas

MSG RECEIVED FROM SPICE JET

Dear Mr.Vyas,

PNR .:C8C4GC

Greetings from SpiceJet!!

This is with reference to your trailing mail regarding your concern.

Please note that we have processed the full refund towards the same travel agency account dated 8-Aug-2020.

We would request you to get in touch with the respective travel agent to claim the refund.

The refund shall be as per their own terms of the contract.

Further, for immediate assistance, you may check our 24*7 Live Chat option on our website.

Assuring you of our best attention at all times.

Thanks & Regards:
Priyanka Rana
Customer Experience,
SpiceJet Ltd.321 | Udyog Vihar | Phase IV | Gurgaon - 122016| India
E-mail : [protected]@spicejet.com
W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet

Sir,

I contacted Mr. Rehan of Cleartrip on 20th Sept20, he confirmed Del- HYD- SAG flight canceled. I requested to share the first Airline confirmation.
But without my consent and confirmation, Cleartrip Cancelled the flight and stating that full amount will get refund.
I checked on same day with the Airline for other flight ( as my family to travel) and learnt that flight not got canceled and we booked the same flight at higher price.

For Return SAG - DEL, I got confirmation from SPICE Jet that flight cancelled and will refund full amount to agent.

Now cleartrip has deducted the amount ( Rs. 12000/- approx ) and not listening to request. and not paying the difference of Higher amount I paid for the flight.

I need the compensation, from Cleartrip fro Difference in Amount + Inconvinience cause.

Hi,

I tried booking hotel with Cleartrip few days back and at that time my money got debited but the booking got failed.
Its been now more than 7 days but still i haven't received any refund. I am trying to login in the Cleartrip Account but there no failed booking is getting listed.

I have my bank statement showing the amount deduction against booking with Cleartrip.

Kindly do the needful to initiate the refund as early as possible.

Refund amount 4654

Please give me your Dubai office address,
If my problem will not be solved please refund my money.

I will book another flight than.

It’s very urgent I have to go .

I had a confirmed booking for spicejet flight in Apr'20 through cleartrip but due to lockdown, flight got cancelled. Now when i am trying using my credit shell and want to have a new booking against cancelled one, no option is coming in cleartrip website/account to use this credit. Cleartrip customer care department is also not working due to covid and IVR is mentioning to connect with the airline - spicejet and when trying reaching out to spicejet, they are saying that these credits can only be used from agaency's (cleartrip) end. This is really pathetic as i have raised my concern thrice in the support chatbox of cleartrip but no response from their end. No notification, guidelines, email is provided to customers to avail these credits. Can someone please resond after reading this.

Dear sir my flight ticket not book and my balance debit from my account my balance is 4238 debit my account 24/ 10/2020

I want to book a flight through the credit shell but I am not able to do because I cannot find that option in your Cleartrip website..please help me immediately

Dear Sir,

I had booked two Air tickets through Cleartrip details of which are as under:

Trip ID :[protected]

Sector : Mum Hyd - Mum (Return ticket)

Flight details :
1) Mum-Hyd :
Air Asia - I5-344, March 28, 2020

2) Hyd-Mum :
Vistara-UK 878, Apr 3, 2020

Passengers
1) Hitendra Mehta
2) Shalinee Mehta

TKT nos -
1) D3QNPT, 228-[protected]
2) D3QNPT, 228-[protected]

Payment Mode : Credit Card
___

Above flight were cancelled due to ongoing Covid-19 pandemic.

Recently, Supreme Court has directed all airline to refund the Covid period ticket amount.

Cleartrip sent an email intimating that Refund has been processed. But same is not received till date. On calling the customer care number given in email, it directs to website.

Cleartrip emails are No-reply emails. Any mail to their customer support ID bounces back. There is no way to really communicate in person and inform that Refund is not received.

Cleartrip does not give a call on registered Mobile no [protected].

It's pure case of harassment and making us followup endlessly.

Please pressurise them to release the refund at earliest.

Thanking you,
Yours sincerely,
Hitendra Mehta
S.E.O - Govt of Maharashtra
Cell : [protected]

I had booked a ticket on clear trip on may 30, to travel from Bangalore to Delhi on June 1. The airline was indigo. The airline cancelled due to covid the previous night and a credit shell was offered to me. Now when I go for booking a new ticket the credit she’ll option does not show Uk even when I bill out in my trip I’d or booking pnr.
I need Clear trip to fix this because when I try through indigo they say I booked through an agent (meaning cleartrip) and need to approach them, not indigo

I had booked a family trip with Cleartrip and this was cancelled due to lockdown information. I have been following up with Cleartrip since March and there has been no progress at all. The airlines (spicejet) say it's fully refundable, Cleartrip shows its refundable but I don't know why it's getting delayed so long! Everyone is going through a tough phase, I have medical emergencies due to which I can't travel and have refused the credit note offer they gave earlier. I really want someone from Cleartrip to call me as I have been only getting email replies saying it's pending with their finance department. Really unprofessional conduct by Cleartrip. The least customer care can do is speak to the customer in such a difficult time.

Hi,

I made a a flight booking on cleartrip via booking number[protected]. The flight in question was cancelled by the airlines and the entire money refunded back to cleartrip. However cleartrip has refunded me back after deduction of cancellation charges of rs6000. They have no customer service number and their customer service support chat is useless. They are illegally witholding my money which they have received from airlines. They are not reachable on phone, send automated responses upon raising query through customer support on their website and are simply looting and harrassing people. Where is the control and regulation on such fraud companies. Please help.

Thanks
Payal

I booked refundable tickets with freedom fare on march 10. They charged me for canceling trip without charges. Tickets were cancelled in april and i have been following up since but still have not received any refund.

Regards,
Neeraj

I had booked a return ticket to delhi at 10am, got a response back saying that the payment has been unsuccessful and therefore refund for the same shall be processed.
I went ahead and booked another ticket and to my shock, i got ticket from cleartrip at 10.35am.
I asked for refund as they had mentioned payment failed. But they have refused to do so.
This is truly unacceptable and highly unprofessional.