ClearTrip Complaints & Reviews

Booking amount not yet refunded for a flight booking that did not go through but amount was deducted from bank (Inr 10889)
Trip id - [protected]
Name - chandraket

Gd morning sir, my clear trip Id[protected], i have bokked go air flight from Delhi to leh 21 June. Flight being cancelled by airline that's why I cancelled my booking from my side, . I didn't get my refund till now, I have complaint 3 times with customer care executive, . Plz doo need full as early as possible, otherwise I will take legal action, thanks

Want my refund on high priority.

Details:-
Trip id:[protected]
Flight amount: 99506/-
Reason of cancellation: corona-virus
No. Of travelers: 02 adults
Traveler names: mr. Giridhari lal mishra & mrs. Rekha mishra
Travel date: thursday 18 june, 2020
Flight booking date: friday 28 february, 2020
Flight cancellation date: sunday 12 april, 2020

It's been 2.5 months since i am continuously chasing for my refund amount and not getting any response from cleartrip's side.

I am so annoyed and worried about my money as its a huge amount also there is no support & revert from company's end.
I want an urgent action to be taken and want my refund on high priority.

Hoping to get a support and quick response from your end.

Thanks & regards
Rohit pratap singh chauhan
Email: [protected]@gmail.com

Please request my name is chegireddy bhaskar reddy my flight pnr no pqmhqe this flight is cancelled and cancel the ticket refund amount indigo is credit note issued 5256 but amount is not credit my account credit note no tn22020106aa91693 dated 14/06/20 please action this complaint and refund the amount

Sir,
I book air ticket through cleartrip ccu to ixi date of 16/06/2020. My trip id is[protected]. But unfortunately my booking transaction failed and 3910 rs dedicated from my bank account.

Dear sir,

I booked a flight with following details through amazon pay (Via hdfc bank credit card) for my wife:
Name: nupur rohida
Booking date: 26th june, 2020
Flight date: 28th june, 2020
From mumbai to hyderabad
Pnr no. Y0s12
Flight: ai 617

And return journey
Pnr: llvb8a
Flight date: 9th july, 2020
Flight: indigo 6e969
From hyderabad to mumbai

When i completed the formalities by making payment through my hdfc credit card, i got the message that
The 'payment failed.'

Hence, immediately i booked another ticket under the following coordinates:
Pnr: y0rhl for mumbai to hyderabad
And rnubrn for hyderabad with same flight details.

The payment was made successfully.

To my surprise, when my wife reached at the airport, she was told that there are two pnrs
Issued in her name.

My wife explained them the case and asked them to cancel one pnr (I. E. Y0s12 and llvb8a)
Which they did promptly and my wife traveled on pnr y0rhl to hyderabad.

I checked with my hdfc credit card customer care and they confirmed that there are two
Payments debited on my account.

When the payment failed, how come two payments are debited in my account? I seek the
Refund of one payment of rs.6529/- at the earliest.

I spoke to amazonpay team, they have directed me to you.
When i tried calling on your customer care number [protected]/[protected], there is no reply. I tried
Calling on this number on so many occasions but no result.

You are requested to look into the matter and oblige with the refund at the earliest.

Thanking you,
Sanjay rohida (Husband of traveller mrs. Nupur rohida)
[protected]

I had booked a flight on Feb 28 2020 for the Flight Srilankan Airlines from (Mumbai to Male) scheduled on March 19th 2020 (Trip ID:[protected] via Cleartrip and paid 61 k for four passengers. The flight got cancelled due to COVID situation on 17th /18th March before travel date and I got a message saying flight got cancelled .

Since then I have been chasing Cleartrip with the booking reference #[protected] to process my full refund amount.

This is clear full refund case as scheduled flight on 19th March got cancelled one day prior and I got a message saying the scheduled flight has got cancelled.
After that I had been rasing request and trying to connect with cleartrip - they are just sending automated emails that we are in process of refunding your amount - they had given 2-3 dates for the refund process but unfortunately it is still not refunded yet.
I am frustrated a lot over this, request your help and intervention to please have cleartrip pay the refund amount in full without further delay..

Thanks in Advance
Abhijit Jadhav

I booked a indigo flight for Amd-Bom which cost me 3193/-. I received an email from Indigo saying they have cancelled the flight. Instructions on Cleartrip website said that incase airline cancel the flight I maybe entitled to full refund. they also had instructions asking in such a case I need to cancel the booking on cleartrip and select the option "flight cancelled by airlines". i followed all the procedure and after 15 days receive my refund of amount 103/- only.
I looked up in indigo regarding my refund and it showed that they have refunded 2903/- (see attached) whereas cleartrip showed the refund saying airline charged 2500rs for cancellation (attached). And guess what? no customer care numbers working, either switched off or they cancel my call.

Dear Team,

Greetings!

This is in regard to the cleartrip booking ID:[protected]. I had made this booking in the month of Feb 2020 for travel in the month of March 2020. My flight was cancelled by the airline (Vistara) in the second week of March 2020 due to the pandemic.

I have a letter from the airline stating that they have initiated full refund on my PNR to cleartrip in the month of April itself. The letter is attached for your reference. However, Cleartrip has not initiated my refund till date. Also, they have not been replying to my emails. There is no other means of communication.

I request you to kindly intervene and help me resolve this pending issue at the earliest.

Your help in this matter would highly be appreciated.

Thanking you in anticipation.

Trip id[protected]
Transaction amount 12801 rupees
Date :- 29/05/2020
Credit card number :-[protected]

Please sir i need quick refund back

Ceartrip is cheating consumer with false flexify ticket that charge 250 more prices than the normal rate of the ticket.
When it comes to using the ticket to change the flight schedule consumer can't change it with no available any customer support.

Please delete my complete cleartrip account asap. Email id swt. [protected]@gmail.com

I booked my flight from lucknow to srinagar with pnr KM752N but it was cancelled and emailed that it will be refunded but now they have neither refunded the amount nor responding to emails and direct messages

I cancelled my flight to baku (Azerbaijan airlines) last march 2020 due to pandemic. They promised me that they will process the payment and wait until 100 days. So the promised date is 23 june 2020 says that the refund will be initiated. Until now they did not process the refund and the money was not refunded to my account. I am really unsatisfied with the cleartrip in regards with this handling of refunds. Its inappropriate and unacceptable!

It's been 4 or 5 months i was waiting for my refund. Until now, i didn't receive any update from your side.

I keep sending an email every week but i am not able to get any information or reply regarding my issue.

Please do the needful and update me on what is the status of my refund.
And your email for customer service is not a working email.

Thank you...

Cleartrip it has been 3 months but i have not received the refund of my canceled flights due to covid19. Yatraofficial refunded very soon. But cleartrip is not providing the refund. Whereas airline as already refunded the amount to cleartrip. Customer care no. Is also not working from so long. My booking pnrs are kldr3q and ngeh9c

Dear cleartrip when will I receive my refund..my neighbor recieve they're refund on March why for me it's taking long time ..the ticket was cancelled by airline also Saudi Airline same as to my neighbor ticket why mine till now I did not receive refund you send mail before after I filled my refund that I will wait only for 5-7 days what happen it's already 4months now.

I have cancelled a ticket with trip id [protected] on 21st april on cleartrip. It was an international trip ticket. Now it has been more than 2 months that i am waiting for an update that when i will get my money back. I have been writing to the cleartrip customer care also. But i always get a response that we are working on it. How much more time is it required for the company to refund money not sure

I have booked the flight for 28th march booked on 18th march 2020 but lockdown started on 24 th march midnight after which all flights where automatically cancelled and received cancellation confirmation n 26th march after so many follow ups and and escalation still have not received the payment back. Need help
Pnr for travel: sfpdui
Trip id: [protected]

I paid rs. 11462/- on 23rd june 2020 to book a air ticket, my bank account has been debited and the amount has been transferred to cleartrip account. I have written to cleartrip also with transaction details. Also another problem which i experienced that their customer care number not providing any support to customer. We have to only go through cleartrip website where i could not find any option to register my complaint. I wrote to customercare email id but yet not received any update from them.

Requesting cleartrip to refund my amount at the earliest.