ClearTrip Complaints & Reviews

I am jaypal mehta my flight is ranchi to mumbai on 03/06/2020 9:30 pnr no. Is eh31fp trip id[protected]
I cancel my ticket on 04/06/2020
But refundable is not giving me at this time

My family trip to uae has been cancelled due to covid-19 and all flights have been cancelled. The travelling dates was 01-apr-2020 (Cok-auh) and 30-may-2020 (Auh-cok)
After several attempts i could talk to the clear trip customer support personnel on 07-jun-2020 regarding my air tickets refund and the customer support lady agreed to giving me the complete amount of cok-auh fare received from indigo airlines (Find attachment sent by...

Trip ID[protected]
Actually I didnt travel from Trivandrum to Sharjah due to the Unavailability of flight services and cancelled by Indigo airlines. When I enquired about the status of my ticket refund with Indigo, they said that they have already initiated on March itself.. They advised me to contact with the agent.. But cleartrip is simply set up and sending auto replies and today I got a mail mentioning that Total refund amount is AED 0?? How can it possible ? Unprofessional and irresponsible customer service..

I did not recieved the trip id on email to cancel my ticket

I booked my tickets from Sharjah to Trivandrum in Indigo Airlines through Cleartrip on November 2019. Myself and my wife travelled from Sharjah to Trivandrum on 28th February 2020. Return date was 28th March 2020. Due to covid19 pandemic, intl flight services temporarily suspended and therefore Indigo flight services stopped my trip was cancelled by airlines. I claimed my return ticket refund and as per Indigo airlines, they have already initiated my ticket fare refund on March Itself. When I inquired about the status of my refund with Cleartrip, they said that this refund status is still under processing. Now there is no call attending services, instead we should contact through online. But whenever we ilI contact them through online, will receive auto reply set only for the last three month. No clear information and professional response from them. Already 90 days completed, and still waiting for the refund amount.

On12th may 2020, 1booked a air ticket from blr to ccu through clear trip pvt ltd according to the trip id[protected] and, i was charged 4720/. But later on i received a text from clear trip pvt ltd that the payment was unsuccessful and my bank didn't confirm it. As a result i am unable to book my ticket. So please refund my money.

I request for cancel ticket refund amount. My ticket pnr no. Rv8teh & journey date 13.06.20. & trip id [protected].
Please provide my refund amount.
Thanking you.

Dear cleartrip i receive your email regarding my compalin and i recieve also a message from saudi airline regarding my compalin and they told me to contact you guys.
And also i have neighbors that purchase there ticket with you there flight is march 20, 2020 there flights cancelled by saudi airline also as soon as they recieve the email from saudi airline that the flight was cancelled due to covid they requested refund on you and they get there refund on march 22, 2020 what's the difference between them and mine as soon as i receive the email also march 14, 2020, i already requested refund to you but until now i'm not receiving my refund 3months i've waited and for them 2weeks you refund already that is why i don't believe that the problem was on saudi airline side because if it's from airline side my neighbors did not get there refund back.

I have been going to and fro with cleartrip since 3 months now about our cancelled flight and they have not responded at all. Emirates cancelled our flight to the us in march 2020. We also cancelled out flight on the cleartrip app right then after speaking with emirates call centre who had confirmed a full refund.

At that time when emirates cancelled the flights, i was informed categorically by the airlines directly that we are eligible for a full refund and that we should ask cleartrip to initiate the same.

Without our permission cleartrip converted this to an open ticket and in spite of writing to them repeatedly to simply refund, they kept ignoring our mail / message.

We always asked for a full cancellation and refund since march 2020. We are just fed up of writing this again and again.

I am truly feeling cheated out of my money by cleartrip.

Simply cannot understand this absolute lack of integrity and honesty on the part of cleartrip. Please let me know who i can speak with about my issue. I need to speak with a senior authority now, things have gotten out of hand.

Sir meri trip id[protected] h jo 14 april ko cancel ho gayi thi aur uska refund nhi huaa hai sir please refund karvane ki karpa kare

Hi,

My trip id is[protected] from bangalore to bhubaneswar on 25th march 2020. I had cancelled the ticket but its been over 60 days i did not get refund in my account

I booked an air ticket from chennai to coimbatore on 21.03.2020 in the name of my son m. Julien britto. An amount of rs. 3677 was debited. Pnr was not generated and i received a message payment unsuccessful. Refund will be given within 3-12 working days. Please reach out to your bank.
From april 2nd 2020, i am continuous following up with my home branch, kotak mahindra bank, coimbatore for refund. I lodged a complaint in kotak customer care. Today[protected], i received a message, "your dispute regarding the online transaction has been rejected as the amount is settled in the merchants account.
Hence i am requesting you to refund the amount to me.

Flight has been cancelled by cleartrip and confirmed through mail assuring the refund within 5-7 days. Then informed in twitter about 60 working days time frame.
Its been 100 days now. They are sending some auto replies giving excuse of covid. No excuse on earth can validation about more than 100 days refund time frame.
Trip id:[protected]
Pnr: q7a2q2

Hello, I booked an international flight with jetairways last year from Cleartrip.
The flight got cancelled and airlines made full refund to Cleartrip. Even after confirming that they would refund in full amount within 45 days. I haven't still received any thing.
Since the Covid now, they have removed there contact number as well as their email is invalid. There is no way to contact them.
Trip ID[protected]

Hi,
I had booked flight tickets through clear trip for Kerala in the month of March 2020 . My flight tickets were for April 10th 2020, to kochi from Pune and back on 18th to Pune.
Since the lockdown was enforced all over india, flights didn’t take off . I was initially send credit notes by airline ( indigo ) . I had spoken to spiceHey customer care, they had also confirmed full credit over the phone and I could use this within a year to fly any destination, this was way back in April. I couple of days back I.e June 9th. received communication from Cleartrip that they have issued refund after deducting airline cancellation charges and Cleartrip convenience charge. The amount that I had paid for the tickets was Rs. 43000 and the refund issued is mere 23130. I fail to understand that if the flights didn’t take off then why am I penalised. I should ideally be issued a full refund.

I had booking through cleartrip for an air trip between kochi and hyderabad as detailed below.
Kochi-hyderabad, pnr-bu2tms - 6 passengers
Hyderabad-bengaluru & bengaluru-kochi, pnr-s9brfe - 6 passengers
Both the flights cancelled due to the outbreak of corona virus and i had submitted refund request vide case nos: 51317660, [protected].
Till this date no refund is seen reflected in my account.
Please take urgent steps

This is to inform that i had a trip with my family booked via cleartrip by airindia from visakhapatnam to newdelhi for the[protected]. Unfortunately due to covid-19 lockdown the flights were cancelled and hence my journey. I was promised full refund would credit into account on[protected] at 12:03 pm. But this was not done despite my repeated mails they have not taken action also in the app every time they say our executive will call in 1 hour it’s been 7 days i have filled my query to them almost 40 times yet no response. They have caused me a great amount of mental torture.

My transaction was failed but it was charged anyway how can i get the amount back.

This refund ticket still pending it's been 3, months now since the flight was cancelled by the airline. And cleartrip still not returning my money i'm sending messages thru mail no reply, i called the office in dubai nobody answer. They are reachable....

I am complaining against cleartrip company for not providing refund for trip ids[protected],[protected] and[protected] booked in march first week. Company's customer care is not responding on phone. Response is only by digital email means which is standard message and not at all satisfactory. Please provide proper customer care channel to address customers query.