ClearTrip Complaints & Reviews

Hi,

My trip id is[protected] from bangalore to bhubaneswar on 25th march 2020. I had cancelled the ticket but its been over 60 days i did not get refund in my account

I booked an air ticket from chennai to coimbatore on 21.03.2020 in the name of my son m. Julien britto. An amount of rs. 3677 was debited. Pnr was not generated and i received a message payment unsuccessful. Refund will be given within 3-12 working days. Please reach out to your bank.
From april 2nd 2020, i am continuous following up with my home branch, kotak mahindra bank, coimbatore for refund. I lodged a complaint in kotak customer care. Today[protected], i received a message, "your dispute regarding the online transaction has been rejected as the amount is settled in the merchants account.
Hence i am requesting you to refund the amount to me.

Flight has been cancelled by cleartrip and confirmed through mail assuring the refund within 5-7 days. Then informed in twitter about 60 working days time frame.
Its been 100 days now. They are sending some auto replies giving excuse of covid. No excuse on earth can validation about more than 100 days refund time frame.
Trip id:[protected]
Pnr: q7a2q2

Hello, I booked an international flight with jetairways last year from Cleartrip.
The flight got cancelled and airlines made full refund to Cleartrip. Even after confirming that they would refund in full amount within 45 days. I haven't still received any thing.
Since the Covid now, they have removed there contact number as well as their email is invalid. There is no way to contact them.
Trip ID[protected]

Hi,
I had booked flight tickets through clear trip for Kerala in the month of March 2020 . My flight tickets were for April 10th 2020, to kochi from Pune and back on 18th to Pune.
Since the lockdown was enforced all over india, flights didn’t take off . I was initially send credit notes by airline ( indigo ) . I had spoken to spiceHey customer care, they had also confirmed full credit over the phone and I could use this within a year to fly any destination, this was way back in April. I couple of days back I.e June 9th. received communication from Cleartrip that they have issued refund after deducting airline cancellation charges and Cleartrip convenience charge. The amount that I had paid for the tickets was Rs. 43000 and the refund issued is mere 23130. I fail to understand that if the flights didn’t take off then why am I penalised. I should ideally be issued a full refund.

I had booking through cleartrip for an air trip between kochi and hyderabad as detailed below.
Kochi-hyderabad, pnr-bu2tms - 6 passengers
Hyderabad-bengaluru & bengaluru-kochi, pnr-s9brfe - 6 passengers
Both the flights cancelled due to the outbreak of corona virus and i had submitted refund request vide case nos: 51317660, [protected].
Till this date no refund is seen reflected in my account.
Please take urgent steps

This is to inform that i had a trip with my family booked via cleartrip by airindia from visakhapatnam to newdelhi for the[protected]. Unfortunately due to covid-19 lockdown the flights were cancelled and hence my journey. I was promised full refund would credit into account on[protected] at 12:03 pm. But this was not done despite my repeated mails they have not taken action also in the app every time they say our executive will call in 1 hour it’s been 7 days i have filled my query to them almost 40 times yet no response. They have caused me a great amount of mental torture.

My transaction was failed but it was charged anyway how can i get the amount back.

This refund ticket still pending it's been 3, months now since the flight was cancelled by the airline. And cleartrip still not returning my money i'm sending messages thru mail no reply, i called the office in dubai nobody answer. They are reachable....

I am complaining against cleartrip company for not providing refund for trip ids[protected],[protected] and[protected] booked in march first week. Company's customer care is not responding on phone. Response is only by digital email means which is standard message and not at all satisfactory. Please provide proper customer care channel to address customers query.

Please provide my refund, my flight cancelled since march 31, 2020 but until now i did not get my refund how many times im sending the mail to follow up but nobody reply.

Teresita relao dao
My passport number: ec7799373
Trip i. D number:[protected]

My mom was stranded due to covid lockdowns for more than 2 months and hence i was desperately looking for booking a ticket with amending option because applying tn epass required us to book the ticket upfront. After several searches, i booked spicejet 20:25 delhi to chennai ticket on cleartrip website with flexifly (Digit insurance) so that i can amend the ticket if required. Finally when a need came the website would not let me amend, asks to contact +[protected] which says temporarily blocked. No email to contact. Their support is auto chatbot which loops and finally was able to submit a feedback where i typed in the issue and requested to change the flight to different airline on same day. There was no terms and conditions said that the change is possible only within same airline. Digit insurance also confirmed that we change the ticket to different airline but cleartrip continuosly denies and cheated me. Since i also suggested other passengers totally three o[censored]s were cheated. Thats when i wanted to bring it to public so that others can at least be made aware of. Please dont buy cleartrip ticket because of flexify option. It doesnt work at the hour of need.

An airline ticket purchased on cleartrip from new delhi to united states was canceled in early march. On march 5 cleartrip said it would be 30 days.in early april they said it would be another 30 days.in recent times i was told that it would be deposited in my account within 2 or 3 days. 8 days later i bring this to their attention in an email and they say another 7.

There is definitely something wrong with this – bad business. They had two months during the lockdown to solve these problems.

This kind of behavior will lead to their own demise. I am glad i came to consumer complaints to recognize there are so many unhappy customers, i am not alone.

I purchased an airline ticket on expedia three weeks ago. It was canceled several days later, and expedia solved the problem within a week. Total time beginning to end – 10 days. They will be getting my business now.

Ticket was cancelled with trip i'd[protected] on 24 march for kolkata to tabuk. No refund have been yet processed with an excuse that airlines have not refunded.

Need proper solution.

Mahtab alam

I booked 8 tickets from cleartrip for dubai to kochi and return. Had to cancel the tickets due to corona. Had done the cancellation on march 2020. However till now, no payment has been made neither anyone has called me from cleartrip. I am calling them lamost everyday, and all executives are asking to wait for 24 hrs to process and nothing happens.
I investigated with the airline directly and spicejet and airindia express have confirmed in email that they have already refunded the money to cleartrip one month back. However cleartrip says they haven't received the money.
My total loss till now is 80k inr. Dont know what to do, i have been clearly cheated : (. Is it spice jet /airindia or cleartrip lying. They are pushing me to each other.

Ticket was booked and pnr was not generated. Then they said refund will be
Processed and i got an email that refund is processed. Trip id for reference:[protected]
Refund has not been processed until now and it's been 75 days

I have booked ticket twice from hyderabad to varanasi.
First time i booked, the airline cancelled the ticket and told that amount is protected in credit shell.
Again second time when i was booking my ticket for 1st june i was not able to book my ticket by using credit shell as it showed no amount linked to the ticket.
Hence i decided to deal with it later and booked another ticket for first june early morning ticket. Again they cancelled from the airline side.
Now when i am trying to use both the pnr, i am not able to book the ticket using the pnr.
Also their customer care assistance is trying to neglect complaints by not allowing to connect to customer care executives.
@cleartrip are your trying to cheat the customers by not responding.
Are we fools to book ticket everytime and store money in credit shell and not being allowed to use it.

Hi, my name is k. Sanjeev kumar. I booked an air ticket from delhi to chennai (4 passengers) for travel on 17th may. With pnr aw65xx. I paid 12276 rs. I got a message from indigo that it got cancelled due to covid lock down and an amount of 11180 will be transfered credit shell which can be used within 1 year. Today when i checked with the airlines they messaged that the airlines recieved only 11180 rest 1096 rs is with the travel agent clear trip. They have even processed a refund of 11180 rs on 5th of may and will be reflected in travel agents original mode of payment and asked me to check with them. When i logged into my cleartrip account to check my ticket status it shows no bookings for this account. I am perplexed. How to resolve this issue?

I had booked a few flight & railway tickets on the cleartrip website
With the following trip ids
1. [protected]
2.[protected]
3.[protected]

But all these tickets got cancelled because of the nationwide lockdown due to covid19. However when i tried to contact cleartrip about this, neither their telephone helpline nor their online support was functioning.

This is causing me a lot of frustration with the service of this company and hence i would request you to take some action against them

Trip id[protected]
Im writing with extreme disappointment regarding the cancellation of g8 336 bom to cok on[protected].
It was devastating to receive the message of cancellation on[protected] at 10:13pm. During the current pandemic situation we received all the entry pass from the states to fly to cochin and the last minute cancellation was disappointing. We have tried to reach all the call centers of go air and there was no update.

So with all respect kindly do the needful to arrange the refund for the ticket to avoid further proceedings from our side to the concerned legal authorities.