ClearTrip Complaints & Reviews

My flight has been booked through cleartrip and that flight is cancelled by the airlines and saying that reschedule of flight is possible only through cleartrip and now cleartrip is not responding even not replying my mails i have no means to contact them please let me know if they are ready to assist me in this emergency condition else i will file a legal complaint against them with the claim of my loss

Good day! Dear cleartrip team,

I am one of the customer who booked a flight for my family members for a two way travel using cleartrip, paid with my debit card with the details below:

Cleartrip - trip id:[protected]

1. Pnr/booking ref.: hf4ywi - indigo 6e 444 hyd 09:50 11:20 bdq fri, 03 apr 2020 1h 30m fri, 03 apr 2020 hyderabad - rajiv gandhi international economy vadodara – vadodara
2. Pnr/booking ref.: kj28qz - indigo 6e 464 bdq 11:50 13:35 hyd tue, 07 apr 2020 1h 45m tue, 07 apr 2020 vadodara - vadodara economy hyderabad - rajiv gandhi

The above flights were cancelled by the service provider indigo before they have changed their refund policy and they have refunded the money to cleartrip (Attached email acknowledgement from indigo for your reference). I have checked the status of the aforesaid trip id in my cleartrip account and it says refunded to my debit card.

Further i had called indigo and cleartrip about the refund status where indigo confirmed me of processing refund to the cleartrip. Further i had used the escalation matrix from the cleartrip website to raise a query and i have been told that the payment is processed into my account but there was a gate way error of techprocess and they are resolving it at the earliest. The refund will appear into my account in a day or two.

Below are the tpsl details for the failed transaction:

Tpsl id: [protected]
Refund amount: 22066
Refund date:[protected]

Tpsl id: [protected]
Refund amount: 1880
Refund date:[protected]

It’s been 24 days i have been chasing this refund. I have escalated this matter with the customer service department referring to the escalation matrix on your website.

Balkrishna the escalation officer who responded to my query is apparently doing his best to get the refund however it’s been 24 days now and i just get to hear about some error in the gateway.

Getting helpless of your escalation officer borrowing time from me and unable to let me know by when my refund be really processed i am reaching out to you with a lot of difficulties.

You may refer to the trail email, it has all the details.

Awaiting response in the matter at the earliest from the cleartrip team as i am into deep financial crisis have been dependent on the commitment of this getting resolved at the earliest by the escalation officer.

Best regards
Vivek ghai
[protected]

Self booked flight ticket with indigo airlines through cleartrip for travel from ahmedabad to chennai on 15th apr 2020. Same got cancelled due to coronavirus pandemic lockdown. On checking with airlines regarding cancellation they confirmed the refund of money in the form of credit shell. On contrary to the above cleartrip has not yet confirmed the same and unable to contact them by any means.

Due to the above sel[censored]nable to book the flight ticket with the refund amount.

Dear sir

Trip id: [protected]
Passenger : saleem babu arimbrathodi
Flight details
Departure
Oman air wy 690 07 may jed/mct
Oman air wy 817 07 may mct/bkk

Return
Omar air wy 818 14 may bkk/mct
Omar air wy 675 14 may mct/jed

Had called up your riyadh office [protected] on 13 april 2020, requesting to cancel this and to arrange refund the amount in full due to current covid19 issue. We got information that the complaint has been raised to concerned department and will get a feed back with in 24 hours.

Regret to inform you that no satisfactory reply has been received till date. I have made several follow ups by phone and e-mails, and the follow up message are not going through and it is getting bounced.

I urge your assistance to cancel this ticket by refunding the amount in full.

Looking forward to hearing from you as soon as possible.

Dear cleartrip, my flight was cancelled by the airline due to corona virus restriction. From indigo airline make credit shell against my pnr number for next booking. I need credit shell authorization from cleartrip side. But cleartrip customer support is not available for any support and my credit shell authorization. How can i book my flight whenever they are not authorized the credit shell?? Its very pathetic experience with cleartrip. I recommend all public please do not book your ticket with cleartrip.

I cancel my air ticket. But I didn't get refunded. The indigo air lines said they were refunded from their side. Clertrip does not refund the refunded amount.

Officer, please do my refund of indigo flight tickets.
PNR:- GKIZNT ( Cleartrip id[protected]
PNR:- UPF9GH ( Cleartrip id[protected]

My flight was cancelled by Saudi Airline Ang I cancelled and request for refund in cleartrip website but unfortunately until now I did not receive any refund to my account ..

I receive this email a month ago telling me that my flights was cancelled.

Hi Danilo Valencia,

We regret to inform you that Saudi Arabian Airlines has cancelled your RUH-MNL flight SV-862.Unfortunately the airline has not provided an alternative.So we request you to callCleartrip customer care[protected] to check if any other flight option might work for you. In case you wish to proceed with the refund, please logon to www.cleartrip.com/account/trips to cancel your trip and claim refund.

Important Note:
• While cancelling your trip online, please select “Flight cancelled by airline” as the reason for cancellation so that the appropriate refund can be processed.

Regards,
Cleartrip.

And I follow what is the procedure I cancel my ticket and ask for refund but till now I did not receive any message from Saudi Airline or cleartrip regarding this refund it's more than 23 days but it's seems like I'm waiting for nothing.

Dear cleartrip,
I have sent an email from april 1 regarding the cancellation of my brother's booking under reference number[protected], until now i have not receive my refund even i gave my dubai hsbc iban for the refund. Please assist. I'm trying to cancel the flight online, however the otp is really late, hence i cannot do the cancellation on line. I have received an email on 26th march advising emirates airlines cancel the trip. However, i cannot cancel the booking online via cleartrip support cancellation site. Hence i need you to refund the amount via hsbc with details below:
Account name: rowena villacampa
Bank name: hsbc - dubai
Iban : ae130200000021468103001

Trip id no[protected]
Mumbai - seattle return trip which was expected to depart march 26th 2020.
The flight was cancelled by delta airlines because of corona virus and they confirmed to me in email that i will get full refund for the trip. Since i booked the trip via cleartrip, despite trying to reach them on call a hundred times in vain, i went ahead and cancelled this online on 19th march. I have received no refund from then until now - it has been 1 month!! And in the meanwhile, i need to pay my credit card dues including the flight fare of ~ rs 70, 000. There is no way to reach these guys - contact center is closed. There is no support whatsoever online other than saying it will take 60 days to refund a trip which was cancelled by the airline!!! This is absolutely unacceptable service - even under corona virus circumstances!!. I want to sue you guys for mental harassment and fraud.

I booked a flight via amazon who's traveling partner is cleartrip (Clear trip id[protected] pnr-ofpquv) travel date -8 april which got canceled due to covid 19 lockdown.. I got a confirmation from indigo that, i will receive a full refund (11000/- email attached) but today i got a mail from amazon that i will receive only 3444/- rs. As a refund and the same amount is showing at clear trip site as well..

Hello,
I have booked ticket for my daughter on 28th Mar, 20, which has been automatic cancelled due to Corona virus issues. Now, we got confirmation from flight vendor (Indigo), that Credit shell has been issues INR- 3671, however there is no information from Cleartrip, neither they are picking phone on Customer care. There is no process for booking same ticket on another date using Credit shell. Need support from dealing with cleartrip kind of companies.

Didn’t received refund since 1yr & now they people stop responding & deleted data from their website too. Below mails are self explanatory

— forwarded message —
From: trivendra singh
Date: tue, 14 apr 2020 at 1:32 pm
Subject: re: struggling to get the refund from cleartrip
To:
Cc: [protected]@cleartrip.com

Am struggling for my refund since past 1 year & you people don’t have manners to respond.

On mon, 6 apr 2020 at 6:04 pm, trivendra singh wrote:
Either you will refund my money or i should highlight your fraud on social media.

On thu, 2 apr 2020 at 2:09 pm, trivendra singh wrote:
Dear team,

Around a year has been passed & am still waiting for my refund, please arrange to pay by today itself.

On fri, 17 may 2019 at 3:13 pm, trivendra singh wrote:
Dear team,

You people are doing only fake mails, i didn't received my money back & not getting proper response from your side. Please treat this mail as a final intimation & don't force me to go consumer forum.

Consumer forum team, please look into the matter.

— forwarded message —
From: cleartrip refunds
Date: wed, may 8, 2019 at 3:42 pm
Subject: refund received for your mumbai - jaipur return booking — trip id[protected]
To:

Refund processed

Cleartrip

Hello,

We hope the refund amount processed has been credited to your account.
If not, please sign in to your account and chat with our customer support team, who will assist you immediately. Please have your latest bank statement copy ready so we can follow up with the bank for your refund.

© 2006–2019 cleartrip private limited
On mon, may 6, 2019 at 3:26 pm trivendra singh wrote:


Dear team,

Am struggling to get my refund from cleartrip even after n number of follow ups, firstly you have committed to give full refund within 21days of cancellation but after crossing the timeline, now you are saying you will refund after getting from airlines. This is unacceptable to me & i need full refund on immediate basis.

Cc to consumer forum, to look into the matter, all communications are available in trailing mail.

Thanks & regards

Trivendra singh rathore


— forwarded message —
From: customer support
Date: fri, may 3, 2019 at 8:05 pm
Subject: refund
To: triven. [protected]@gmail.com

Hi trivendra,

As per telephonic discussion we are informing you that your full refund will be process from our side as airline process to us.

Regards
Vinayak adhikari

Ref:_00d2819or2._5000k1joyk5:ref

— forwarded message —
From: cleartrip refunds
Date: tue, apr 23, 2019 at 3:42 pm
Subject: refund processed for your mumbai - jaipur return booking — trip id[protected]
To:

Refund processed

Cleartrip

Hi trivendra,

We have processed a refund of rs. 4, 481 for your mumbai - jaipur return booking (Trip id[protected]. The refund amount has been sent to your bank and should be credited to your account in 5 to 7 working days depending on your bank. Any remaining amount will be credited to your existing gift voucher within 5 days.

Computed refund details
Description amount
Gross amount (+) rs. 8, 429.00
Cashback (–) rs. 0.00
Discount (–) rs. 0.00
Net amount rs. 8, 429.00
Airline charges (–) rs. 3, 240.00
Cleartrip charges (–) rs. 500.00
Service tax (–) rs. 0.00
Cleartrip service tax (–) rs. 0.00
Convenience fee (–) rs. 208.00
Total refund amount rs. 4, 481

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© 2006–2019 cleartrip private limited

— forwarded message —
From: [protected]@cleartrip.com
Date: tue, apr 9, 2019 at 12:15 am
Subject: regarding your refund for trip :[protected]
To: triven. [protected]@gmail.com

Case auto-escalated
Hi trivendra,

We’re sorry we missed the timeline committed to you.

Our escalation team is now working to resolve your case on priority

You refund should be processed in no later than 1 days

You will receive an email with details of charges and the refund computation, as a confirmation that the refund is processed.

Thank you
Cleartrip

— forwarded message —
From: [protected]@cleartrip.com
Date: sun, apr 7, 2019 at 12:01 am
Subject: regarding your refund trip :[protected]
To: triven. [protected]@gmail.com

Refund delayed
Hi trivendra,

This is not the usual cancellation case, and we need to get in touch with the airline to confirm charges and compute your refund. We regret to inform you that we will take little longer to process this refund.

We expect a maximum of 2 days more to process your refund.

Owing to the process defined by airlines for obtaining approvals in such cases, it will take longer than usual. We will reach you for any documents or information that may be required to be submitted to airline.

We understand you’re eager to get your refund, and we’ll do everything possible to expedite this.

You will receive an email with details of charges and the refund computation, as a confirmation that the refund is processed.

Thank you
Cleartrip

— forwarded message —
From: [protected]@cleartrip.com
Date: thu, apr 4, 2019 at 8:54 pm
Subject: regarding your flight cancellation for trip :[protected]
To: triven. [protected]@gmail.com

Trip cancelled
Hi trivendra,

Your refund will be processed in 27 days

You will receive an email with details of charges and the refund computation, as a confirmation that the refund is processed.

Thank you
Cleartrip

— forwarded message —
From: cs document
Date: thu, apr 4, 2019 at 4:05 pm
Subject: mumbai - jaipur return trip id:[protected]
To: triven. [protected]@gmail.com

Dear mr. Rathore,

This mail is with regards to your flight reservation against trip id:[protected].

Please note flight from mumbai to jaipur has been cancelled by jet airways. Hence in this case you can take full refund amount for this booking onward and return as well and make a new booking with other airline as per your requirement.

If you are a registered customer with cleartrip, then you can cancel the reservation online by signing in to your cleartrip account and select flight cancelled by airline for full refund.

Please follow the below mentioned steps to cancel your booking online:

1. Log in to your cleartrip account by clicking on the 'sign in' link on the top right corner of the page.
2. Fill in your username and password on the subsequent page.
3. All your upcoming trips are listed towards the top of your account page. Pick the one you want to cancel and hit the trip id associated with it.
4. Hit 'cancellations' on the trip details page to get started.
5. Select the passengers & click on “review cancellation”
6. Once confirmed, click on “yes, cancel now”.

Alternatively you may also call us on (+91) [protected] (Standard std / local charges apply) and our customer care representative will help you with the cancellation.

Once the booking is cancelled on our system the applicable refund amount shall be credited to the same account/card used at the time of booking, within 21 working days depending on your issuing bank.

Thank you for choosing cleartrip.

Regards,
Faisal hussaini
Customer service executive
www.cleartrip.com
Ref:_00d2819or2._5000k1grgqf:ref

— forwarded message —
From:
Date: mon, apr 1, 2019 at 9:15 pm
Subject: trip id[protected] – flight 9w - 418 from bom-jai is cancelled by the airline
To:

Hi trivendra,

We regret to inform you that jet airways has cancelled your bom-jai flight 9w - 418. Unfortunately the airline has not provided an alternative. So we request you to callcleartrip customer care @[protected]/[protected] to check if any other flight option might work for you.in case you wish to proceed with the refund, please logon to www.cleartrip.com/account/trips to cancel your trip and claim refund.

Important note:
• while cancelling your trip online, please select “flight cancelled by airline” as the reason for cancellation so that the appropriate refund can be processed.

Regards,
Cleartrip

I am waiting for so long.. Air asia my airline already refunded my entire booking amount to cleartrip. But cleartrip is not refunding me..
I already shared the transaction id as well which u had received from the airline..
All though they are confusing me my doing miss committment regarding credit shell.

When airline is refunded the amount due to covid-19 outbreak as per my request then goibibo should also refund my amount. I want my entire amount back in my mode of payment..

My pnr is f6j7rx.
And my trip id is id[protected].

Dear sir

Here i am registering my complaint against cleartrip. I booked 4 air tickets of indigo airlines through clear trip for travelling to india - kozhikode from doha - qatar on march 20, 2020 and back from india to doha on april 26, 2020.
Unfortunately due to corona virus issue the flight was cancelled by the airline company so i couldn't make my trip. Then i have only option remain and that is ticket cancellation. Same time airline authority replied me that they refunded the full amount to clear trip for the up and down trip and i can claim from them, but the clear trip refunded only very small amount of my trip, where i eligible to get the full amount. I kindly requesting your help to get
The full payment which i have paid to the clear trip

I have cancelled my booking under trip ID[protected], The Airline indigo has already issued refund to Clear trip under PNR # JLFRVD on 28th March 20.
but the refund not credited in my account .

I want tocanncel my booking
Kindly replay to this email. Waiting for your response / call back
Kindly provide the contact number so i can contact
Update my gmail id [protected]@gmail.com at the time of booking it was wrong my
Trip id is[protected]
Contact number +[protected]
Please find the attached ticket detail
Update asap i will call back provide me a number for customer support

Thanks
Aftab ahmed
+[protected]

I have booked 16 tickets for Pune to Bhubaneswar (IndiGo), but cancelled all tickets due to COVID-19.

Trip ID :[protected]
Trip ID :[protected]
Trip ID :[protected]

I got the Credit Note acknowledgement from IndiGo (InterGlobe Aviation Limited) on 31st March-2020 but still the amount is not credited credit card.

We have booked 7 tickets from jaipur to goa for dated 15 th oct 19. Under trip id[protected] &[protected]. Due to some unavoidable reason we has cancelled all the tickets. As per clear trip policy you people should have charged rs 500 per ticket as a cancellation fee. But you people have been charged so much. We have talked about the same to go air also they have informed us that they have refunded total16541 from both pnr nos. But finaly we got only rs 3580. Plz look into the matter otherwise i will take the nessessory action. Go air detals has been attached.