ClearTrip Complaints & Reviews

I had booked round trip flight ticket through cleartrip with Trip ID[protected] from Ranchi to Bangalore.however the airlines had resheduled the flight by more than 3 hrs and had given an option to cancel with complete refund.the cleartrip had forwarded normal cancellation inspite of resheduled cancellation and charged me full cancellation fee.there is no facility to speak to customer care.i emailed them too but it was not delivered no means to communicate my issue.

We are please to inform you that is two time debit amount of one flight ticket .
i am so worry about it so please refund the one time debit amount .

email: [protected]@gmail.com

Following are my flight booking details on cleartrip

1) date booked 12th march 2020 and paid in full through credit card.

2) flight details:
New delhi (T3) - newark (Tc)
Air canada, ac-5872
Pnr: p3wcuh
2 apr 2020, 23:35 - 04:55
Flight status: https://m.cltp.co/RhJnnsZqd5
Baggage (Per adult/child): check-in: 1 piece, cabin: 7 kg

Newark (Ta) - montreal
Air canada, ac-7737
Pnr: p3wcuh
2 apr 2020, 06:30 - 07:59
Flight status: https://m.cltp.co/hcVfGtZqd5
Baggage (Per adult/child): check-in: 1 piece, cabin: 7 kg

Montreal - toronto (T1)
Air canada, ac-405
Pnr: p3wcuh
2 apr 2020, 09:00 - 10:20
Flight status: https://m.cltp.co/EKUtXuZqd5
Baggage (Per adult/child): check-in: 1 piece, cabin: 7 kg

Toronto (T1) - new delhi (T3)
Air canada, ac-42
Pnr: p3wcuh
11 apr 2020, 22:10 - 21:35
Flight status: https://m.cltp.co/kRPCewZqd5
Baggage (Per adult/child): check-in: 1 piece, cabin: 7 kg

3) covid 19 lockdown instituted in india till apr 14 by prime minister on 24th march

4) called cleartrip support but i was kept on hold and no response

5) there is no refund or policy available for covid 19 lockdown on cleartrip app or website, nor is there any information provided by cleartrip.

6) i mailed cleartrip customer care asking support, and i was mailed back that they could change dates of my travel. I asked to provide me an open ticket so i could choose the dates when the covid 19 situation becomes clear from the government.

7) cleartrip support mailed back saying my flight has been made "open" and i could choose another flight date. However, there was no link nor was there any complaint number given for reference. On asking for a complaint number i stopped getting replies altogether.

8) on 28th march i started receiving mails and messages from cleartrip stating that my flight is on 2nd april from delhi to toronto and on 11th apr from toronto to delhi as per the above itenary

9) this means there has been no change in my status and cleartrip is keeping my money without providing any service.

10) on trying to contact airlines, i have received feedback that since i have booked a flight through cleartrip, i should reahc out to them for cancellation and refunds

I have booked a flight ticket from BOM to CCU on 2nd April-20, through Amazon powered by clear trip.
Booking clear trip
Id no[protected]
PNR no-S6WGWA(Airasia flight),
Our PM announcement up to April 14-20, all state covered under lock down,
& Stay at home Due to corona virus (Covid-19), state transport, Trains, Domestic & international flights are cancelled up to 14 April.
Due to this reason, yesterday onwards I have contract clear trip customer care services, no response from his end.
Due to lockdown in All state,
Domestic flights are cancelled.up to 14April-20.
Request you please refund my booking amount & deposit in my account.
Thanks,
Regards,
Samiran Nandi
Traveler

Dear Sir/Madam,
I tried to book my flight (UK 797) on 22/03/2020 with cleartrip.com but it failed on the last moment but a successful UPI transaction was made, and I lost Rs. 1160 from my account and want a refund of it. UPI Transaction ID[protected], To: cleartrip.[protected]@hdfcbank, From: hrishabh104.[protected]@okaxis, Google Transaction ID - CICAgKChkqnNTw

Dear sir/madam,

I am writing to you in connection with the flight : goair flight g8-384 from mumbai (Bom) to goa (Goi) on[protected] at 22:10 hrs is cancelled.
I had booked 5 tickets and require full refund for the same since it has clearly been mentioned in airline policies full refund can be claimed. Also i would like to mention that customer support is not responding to my calls.
I have been trying to contact cleartrip past 10 days. Even their app doesnt work properly so cant do anything online like cancellation as it doesnt display refund amount and sometimes displays error message.
Please ensure full refund is done.

Please respond asap. Kindly find the error message attatchment which appears on cleartrip app.
Kindly do the needful at the earliest.

Hi
Actually i booked my flight ticket through amazon in goair. And my flight is canceled from their end, cleartrip is the third party, but still i didn't receive any confirmation regarding refund. Kindly go through my attachment. Goair canceled my flight ticket itself but didn't give any confirmation regarding refund.

Regards,
Satish kumar
Contact - [protected]

(Cancellation confirmation from cleartrip)

Hi parthasarathy,
Your cancellation is confirmed.
Once the refund is processed, it will be credited to your account in 5 to 7 working days, depending on your bank.
The trip is cancelled for the following passengers.

Flight passengers revoked
Indigo
6e 236 mumbai → bangaloremon, 30 mar 2020 mr parthasarathy venkatacharipnr: enrlmx
Indigo
6e 5354 bangalore → mumbaiwed, 15 apr 2020 mr parthasarathy venkatacharipnr: yfkk3f

—
My query to cleartrip :
—
With respect to the above trip (Id[protected] cancellation and confirmations from indigo airlines that the cancellation charges are rs.1410/- (Pnr: enrlmx) and rs. 1388/- (Pnr: yfkk3f).

Please clarify the following 1. Was my ticket a non-refundable one?

2. I was forced to cancel my outward trip on 30th march 2020 as all the flights have been barred by the government of india due to covid-19 (Corona virus) issue and, therefore, it is obvious that indigo airlines cannot operate that flight on 30th march 2020 and will have to cancel it (Although i am yet to receive any explicit notification from indigo airlines).

Then it is unfair to deduct rs.1410/- for the bom-blr flight (6e 236 with pnr enrlmx).
—

Response from cleartrip.com to my mail:

Cleartrip support
11:25 (43 minutes ago)

To me


Dear customer,

Thank you for contacting cleartrip customer care. This support id is not functional anymore. We request you to please reach us on:

Cleartrip support :
India: +[protected]
Uae: +[protected]
Oman: +[protected]
Qatar: +[protected]
Bahrain: +[protected]
Kuwait: +[protected]
Saudi arabia: +[protected]

Thank you!

Regards,
Team cleartrip

(Impossible to reach the cleartrip support)

Sir, i had booked a flight from kuwait to jeddah via riyadh 14 may 2020 via cleartrip.com i paid kwd. 58.650 for it. My cleartrip trip id is [[protected]] while trying to check the reservation online, the wrong link got clicked and the reservation was accidentally cancelled. This was done in error. Please reinstate my reservation and allow me to travel on that date. I have already paid for the reservation by debit card and i cannot make any alternate arrangements now. This would cause great discomfort to my family because all of my family members have the same flight. Hence i shall be highly obliged if you could honor my reservation as per the original itinerary. Thanking you, [protected]@gmail.com

Dear all
I booked a flight from doha to muscat, then muscat to nairobi early morning 22/03/2020, for 26/03/2020. Your website clearly showed me the results of my flight search, and allowed me to go ahead and book the flight. Unfortunately, in the evening of 22/03/2020, the government of kenya announced they will provide only 72 hours of flights being open in kenya, after which flights will be stopped from entering kenya. I rang cleartrip customer care (Please note, this charged me over qar 60, as it was not a free phone number and i was on hold for over 25 minutes), and requested them to change my flight to arrive in kenya either on 25/03/2020 or before. Unfortunately, they could not find a suitable flight. I then asked for a full or partial refund, this was also declined. After ringing, oman air directly, they informed me, the flight from doha to muscat had already been cancelled by the airline two days earlier!! Which means, why did cleartrip bring up search results of the flight, and why would they allow me to book the flight. I demand a full refund, as it was incorrect information - the data had not been updated. I will also be complaining to oman air regarding the same issues. Unfortunately, it took nearly 2 hours of phone calls to both cleartrip and oman air (Felt like no one was willing to help), before the lady operator informed me of the cancelled flights. My question is why? I want a full refund, as i would not have booked my flights had i known the flights were not operating on the date i originally selected.

I gave up on both cleartrip and oman air to provide good customer service, and i booked another flight with qatar airways, whose professionalism and accurate data has never shown a flaw.

Please refund me all my money, for trip id:[protected], airline pnr: cxcubm and ticket no:[protected].

Many thanks for your consideration and cooperation.

Dear sirs/madame,
Regards.

As per telephonic conversation to-day 19th march, 2020 at 1735, at your phone no. [protected], i got the email id of yours.

As per subject cited above 5 kg extra baggage charges were not transferred to spice jet airlines, as a result guest passenger had to pay extra luggage charges again at the counter, which was embracing situation for the guest, and time loss of other passenger standing behind, as spice jet staff at ig international air port t# was not ready to accept the clear trip email showing the charges of extra baggage claimed.

You are requested to kindly refund the extra baggage charges around app. Rs. 2445 something to my account without further delay. From 14th march, 2020, 19:00 hrs onwards till date i was trying to get contact with you and there was email id at any of the website, and phone numbers busy dur to extra load of covit 19.

Please update your phone numbers on the website and face book.
Please provide your email for contact on websiste. There is no pace for sending any information to you. Update positevely.
Thanking you,
Yours faithfully,
Sd/=
(Arun kumar sirisangravi)

I have booked tickets for my family to travel to dxb-ccj-dxb sector. The travel date was 7th april and return on 21st april. The booking was made on 24th feb 2020.

The above flight was cancelled by indigo due to corona virus outbreak. And they have sent me an email stating that they will refund the full amount to the flight cancellation. And now cleartrip deducted aed 1938 and returned only aed 453. The total amount charged on my booking was aed 2391.

Cleartrip doesn't have any rights to charge customer for a flight which is cancelled by the airline.

Kindly arrange to resolve the above by refunding the full ticket charge of aed 2391.

Regards
Shaji

I had initiated cancellation of my spicejet booking (New delhi — kolkata, trip id[protected] on 2nd march through cleartrip customer care. Got a confirmation mail of the request (From [protected]@cleartrp.com) saying the amount will be refunded within 5-7 working days from 2nd march. Again called on 11th march... Again called on 19th march.. Again called on 22nd march.. Cleartrip customer care executives (Chandrika joshi, ankita jaiswal, ajinkya, ashish chutile) provided different reasons on these 4 calls for the amount not being refunded ([protected]@cleartrip.com & [protected]@cleartrip.com)

Sir

This is regarding my booking from shirdi to new delhi on 06.04.2020 with the above trip i'd[protected].in this context i have contacted the airline (Spicejet) and they have cancelled my booking with full refund on account of rescheduling the flight by spicejet for more than 7 hours. But i have been trying to contact cleartrip from 5 days but still no reply has been given by them nor an acknowledgement of my complaint has been made. Kindly intervene and resolve the issue at the earliest.

I booked a ticket from bangalore to mumbai for 21st march via airasia. The booking did not go through as i had entered an expired otp. The page showed an error after entering the details.
I tried to book once again but could not see the same flights.
I got another option for indigo and went ahead and booked it.
I received an email with my indigo tickets at 6.56 pm.
After that i receive another email from with the airasia tickets at 7.13 pm.

Any sane person would not have 2 bookings with different flights at the same time.
I have no message from the bank of any deduction from my card.
I would request you not to charge me for those tickets.

Thank you.
Best regards,
Leeann d.

I had cancelled a flight ticket from goa to nagpur (Trip id - [protected]) scheduled on 16th february, 2020. I was supposed to get a refund of rs. 635 but i have not received it yet. I tried to call their customer (Both online and on phone) for the same. While every time i try that online their website says their system is down. And when i call them, i am kept waiting for almost 20 minutes and the call gets disconnected automatically.

It's been more than a month. I have neither received the refund nor i am able to reach out to them either through phone or online.

On 10th of march i booked tickets to mgm amusement park in cleartrip for 1670 and i used amazon upi gateway as the payment and the transaction was successful there but when returning to cleartrip it said the payment failed i contacted cleartrip they said they didn't receive but when i contacted bhim upi and amazon they said the payment was successful and it has reached cleartrip upi id, i contacted cleartrip for 5 times all the time they said the same thing that they didn't receive the payment might be stuck in the gateway but amazon and bhim upi are saying it was successful and reached the merchant bank, really disappointing i need by money back my trip is[protected]

I wanted to reschedule the flight for my elderly parents due to the coronavirus pandemic. I have been contacting them for days and have been put on hold for hours. But no response. No communication. Nothing.
I have also tried their various e-mail addresses. Their social media platforms do not seem to be functioning. Understandable that a situation like this was not predicted by anyone. But, cleartrip being in this domain is mandated to provide at least this basic service to its customers, or some alternate.

I have cancelled the tickets booked through cleartrip online portal after airlines (Indigo) has cancelled / rescheduled the flights due to current corona situation. Accordingly, i got cancellation itinerary giving full refund by the airlines (Aed. 4345/-). But i got a email message from cleartrip that i will receive aed. 3376/-. I tried to contact cleartrip uae & indian customer care offices but not able to reach in spite of continuous and long waiting. The trip id is[protected].

Highly dissatisfied. Wanted to reschedule my flight due to the corona virus pandemic but the customer service could not help me in doing so, failing which i had a loss of money. When the company can take service charges to book ticket then why do they fail in rescheduling at this critical crisis status. It's highly unprofessional way of handling things. Will never book through clear trip.