ClearTrip Complaints & Reviews

(Cancellation confirmation from cleartrip)

Hi parthasarathy,
Your cancellation is confirmed.
Once the refund is processed, it will be credited to your account in 5 to 7 working days, depending on your bank.
The trip is cancelled for the following passengers.

Flight passengers revoked
Indigo
6e 236 mumbai → bangaloremon, 30 mar 2020 mr parthasarathy venkatacharipnr: enrlmx
Indigo
6e 5354 bangalore → mumbaiwed, 15 apr 2020 mr parthasarathy venkatacharipnr: yfkk3f

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My query to cleartrip :
—
With respect to the above trip (Id[protected] cancellation and confirmations from indigo airlines that the cancellation charges are rs.1410/- (Pnr: enrlmx) and rs. 1388/- (Pnr: yfkk3f).

Please clarify the following 1. Was my ticket a non-refundable one?

2. I was forced to cancel my outward trip on 30th march 2020 as all the flights have been barred by the government of india due to covid-19 (Corona virus) issue and, therefore, it is obvious that indigo airlines cannot operate that flight on 30th march 2020 and will have to cancel it (Although i am yet to receive any explicit notification from indigo airlines).

Then it is unfair to deduct rs.1410/- for the bom-blr flight (6e 236 with pnr enrlmx).
—

Response from cleartrip.com to my mail:

Cleartrip support
11:25 (43 minutes ago)

To me


Dear customer,

Thank you for contacting cleartrip customer care. This support id is not functional anymore. We request you to please reach us on:

Cleartrip support :
India: +[protected]
Uae: +[protected]
Oman: +[protected]
Qatar: +[protected]
Bahrain: +[protected]
Kuwait: +[protected]
Saudi arabia: +[protected]

Thank you!

Regards,
Team cleartrip

(Impossible to reach the cleartrip support)

Sir, i had booked a flight from kuwait to jeddah via riyadh 14 may 2020 via cleartrip.com i paid kwd. 58.650 for it. My cleartrip trip id is [[protected]] while trying to check the reservation online, the wrong link got clicked and the reservation was accidentally cancelled. This was done in error. Please reinstate my reservation and allow me to travel on that date. I have already paid for the reservation by debit card and i cannot make any alternate arrangements now. This would cause great discomfort to my family because all of my family members have the same flight. Hence i shall be highly obliged if you could honor my reservation as per the original itinerary. Thanking you, [protected]@gmail.com

Dear all
I booked a flight from doha to muscat, then muscat to nairobi early morning 22/03/2020, for 26/03/2020. Your website clearly showed me the results of my flight search, and allowed me to go ahead and book the flight. Unfortunately, in the evening of 22/03/2020, the government of kenya announced they will provide only 72 hours of flights being open in kenya, after which flights will be stopped from entering kenya. I rang cleartrip customer care (Please note, this charged me over qar 60, as it was not a free phone number and i was on hold for over 25 minutes), and requested them to change my flight to arrive in kenya either on 25/03/2020 or before. Unfortunately, they could not find a suitable flight. I then asked for a full or partial refund, this was also declined. After ringing, oman air directly, they informed me, the flight from doha to muscat had already been cancelled by the airline two days earlier!! Which means, why did cleartrip bring up search results of the flight, and why would they allow me to book the flight. I demand a full refund, as it was incorrect information - the data had not been updated. I will also be complaining to oman air regarding the same issues. Unfortunately, it took nearly 2 hours of phone calls to both cleartrip and oman air (Felt like no one was willing to help), before the lady operator informed me of the cancelled flights. My question is why? I want a full refund, as i would not have booked my flights had i known the flights were not operating on the date i originally selected.

I gave up on both cleartrip and oman air to provide good customer service, and i booked another flight with qatar airways, whose professionalism and accurate data has never shown a flaw.

Please refund me all my money, for trip id:[protected], airline pnr: cxcubm and ticket no:[protected].

Many thanks for your consideration and cooperation.

Dear sirs/madame,
Regards.

As per telephonic conversation to-day 19th march, 2020 at 1735, at your phone no. [protected], i got the email id of yours.

As per subject cited above 5 kg extra baggage charges were not transferred to spice jet airlines, as a result guest passenger had to pay extra luggage charges again at the counter, which was embracing situation for the guest, and time loss of other passenger standing behind, as spice jet staff at ig international air port t# was not ready to accept the clear trip email showing the charges of extra baggage claimed.

You are requested to kindly refund the extra baggage charges around app. Rs. 2445 something to my account without further delay. From 14th march, 2020, 19:00 hrs onwards till date i was trying to get contact with you and there was email id at any of the website, and phone numbers busy dur to extra load of covit 19.

Please update your phone numbers on the website and face book.
Please provide your email for contact on websiste. There is no pace for sending any information to you. Update positevely.
Thanking you,
Yours faithfully,
Sd/=
(Arun kumar sirisangravi)

I have booked tickets for my family to travel to dxb-ccj-dxb sector. The travel date was 7th april and return on 21st april. The booking was made on 24th feb 2020.

The above flight was cancelled by indigo due to corona virus outbreak. And they have sent me an email stating that they will refund the full amount to the flight cancellation. And now cleartrip deducted aed 1938 and returned only aed 453. The total amount charged on my booking was aed 2391.

Cleartrip doesn't have any rights to charge customer for a flight which is cancelled by the airline.

Kindly arrange to resolve the above by refunding the full ticket charge of aed 2391.

Regards
Shaji

I had initiated cancellation of my spicejet booking (New delhi — kolkata, trip id[protected] on 2nd march through cleartrip customer care. Got a confirmation mail of the request (From [protected]@cleartrp.com) saying the amount will be refunded within 5-7 working days from 2nd march. Again called on 11th march... Again called on 19th march.. Again called on 22nd march.. Cleartrip customer care executives (Chandrika joshi, ankita jaiswal, ajinkya, ashish chutile) provided different reasons on these 4 calls for the amount not being refunded ([protected]@cleartrip.com & [protected]@cleartrip.com)

Sir

This is regarding my booking from shirdi to new delhi on 06.04.2020 with the above trip i'd[protected].in this context i have contacted the airline (Spicejet) and they have cancelled my booking with full refund on account of rescheduling the flight by spicejet for more than 7 hours. But i have been trying to contact cleartrip from 5 days but still no reply has been given by them nor an acknowledgement of my complaint has been made. Kindly intervene and resolve the issue at the earliest.

I booked a ticket from bangalore to mumbai for 21st march via airasia. The booking did not go through as i had entered an expired otp. The page showed an error after entering the details.
I tried to book once again but could not see the same flights.
I got another option for indigo and went ahead and booked it.
I received an email with my indigo tickets at 6.56 pm.
After that i receive another email from with the airasia tickets at 7.13 pm.

Any sane person would not have 2 bookings with different flights at the same time.
I have no message from the bank of any deduction from my card.
I would request you not to charge me for those tickets.

Thank you.
Best regards,
Leeann d.

I had cancelled a flight ticket from goa to nagpur (Trip id - [protected]) scheduled on 16th february, 2020. I was supposed to get a refund of rs. 635 but i have not received it yet. I tried to call their customer (Both online and on phone) for the same. While every time i try that online their website says their system is down. And when i call them, i am kept waiting for almost 20 minutes and the call gets disconnected automatically.

It's been more than a month. I have neither received the refund nor i am able to reach out to them either through phone or online.

On 10th of march i booked tickets to mgm amusement park in cleartrip for 1670 and i used amazon upi gateway as the payment and the transaction was successful there but when returning to cleartrip it said the payment failed i contacted cleartrip they said they didn't receive but when i contacted bhim upi and amazon they said the payment was successful and it has reached cleartrip upi id, i contacted cleartrip for 5 times all the time they said the same thing that they didn't receive the payment might be stuck in the gateway but amazon and bhim upi are saying it was successful and reached the merchant bank, really disappointing i need by money back my trip is[protected]

I wanted to reschedule the flight for my elderly parents due to the coronavirus pandemic. I have been contacting them for days and have been put on hold for hours. But no response. No communication. Nothing.
I have also tried their various e-mail addresses. Their social media platforms do not seem to be functioning. Understandable that a situation like this was not predicted by anyone. But, cleartrip being in this domain is mandated to provide at least this basic service to its customers, or some alternate.

I have cancelled the tickets booked through cleartrip online portal after airlines (Indigo) has cancelled / rescheduled the flights due to current corona situation. Accordingly, i got cancellation itinerary giving full refund by the airlines (Aed. 4345/-). But i got a email message from cleartrip that i will receive aed. 3376/-. I tried to contact cleartrip uae & indian customer care offices but not able to reach in spite of continuous and long waiting. The trip id is[protected].

Highly dissatisfied. Wanted to reschedule my flight due to the corona virus pandemic but the customer service could not help me in doing so, failing which i had a loss of money. When the company can take service charges to book ticket then why do they fail in rescheduling at this critical crisis status. It's highly unprofessional way of handling things. Will never book through clear trip.

I have booked flight trip number [protected]. Yesterday by mistake and technical issues on mobile app thi strip was cancelled. From that time i am continuously calling customer care but they are not connecting. I want to continue that booking . But no customer help from them. If a booking is left incomplete immediately their customer assistant calls and do the booking. But no help now. Pl continue my booking

Dear sir/ma’am my indigo flight booking done through clear trip on 16/03/2020 from mumbai to guwahati schedule on 18/03/2020 was unsuccessful due to errors in transaction for which i have received a mail stating failure in booking and refunding of full amount deducted from my account but i have not yet received the amount so kindly consider my review and take necessary intervention please.

Ni hao response for the below-mentioned email:

Ve booked my air ticket from paris to chennai in your airlines through cleartrip whose trip id is:[protected]

Please check the attached snap shot where it shows that the onward flight got canceled from your end due to the corona virus issue i guess.

In the above condition, i must get a full refund. I have been put on waiting in your customer call for so many minutes on an average of 48min at least without any response.

It is the administration's duty to keep the passengers informed about their booking and flight cancellation on time every time. It could be an automated system because you very well know your passengers contact details. Lufthansa didn't act professionally on this.

Passengers were left with no option than to worry. I need my full refund without any kind of deduction.

Please revert back at the earliest possible.

I booked flight tickets using the travel booking website cleartrip.com and by paying through internet banking, my account got debited but my tickets not got booked. They gave one link to track refund status but not provided any refund reference id.in the link it's showing that amount refunded but not credited to my account. Not at all responding to any calls though made calls a number of times. They just made me to wait almost 20 mon everytime and abruptly cut my call without attending any customer service representative.

I had booked tkts for the Delhi to Indore sector with return, vide above Trip ID, PNR Nos. MLU42A and QQGGQE for these two sectors. I had to cancel the tkts due to spread of corona virus. DGCA had mandated full refund in all such cases. However, on cancellation, an amount of Rs. 5280 has been deducted and only Rs. 1868 has been refunded. This is a clear violation of Government directives. Call Center is also not picking up the call. Request you to take up this matter is earnest. My email id is: [protected]@yahoo.co.in. I can also be contacted over my phone [protected]

Hello team,

I have a domestic travel scheduled between mumbai to shirdi on march 19th 2020. The trip id is [protected]
But due to the outbreak of corona virus/covid19, i have decided to cancel my trip for security reasons. My travel from dubai to mumbai is cancelled. When i contacted cleartrip to cancel my tickets they said, if cancelled i will not get any amount back as cleartrip is not refunding to its customers. Even for rescheduling, i have to pay for the difference in fare fees. I want to understand why is it so? When the whole world is concerned about security and safety, does cleartrip think otherwise? Why can’t i get the refund when the time is not at all conducive to travel? Can anyone explain it? Just wanted to share that all my other carriers/agents like air india, tajawal, indigo have all issued refunds. Only cleartrip has issued nil refund. This is surprising considering the current scenario.

Thanks and regards,
Debashis sadhya
[protected]

I have booked a flight with cleartrip id[protected] and airline pnr number x7w27v with flexipay plan amount was inr 20511. Spicejet has canclled the flight due to scheduled changed as reported. I was refunded as amount inr 19311. I have talked to cleartrip customer care executive several times and they have confirmed for full refund. Now they are not responding and blaming a third party godigit insurance company for claim. I have booked...