ClearTrip Complaints & Reviews

I am waiting for so long.. Air asia my airline already refunded my entire booking amount to cleartrip. But cleartrip is not refunding me..
I already shared the transaction id as well which u had received from the airline..
All though they are confusing me my doing miss committment regarding credit shell.

When airline is refunded the amount due to covid-19 outbreak as per my request then goibibo should also refund my amount. I want my entire amount back in my mode of payment..

My pnr is f6j7rx.
And my trip id is id[protected].

Dear sir

Here i am registering my complaint against cleartrip. I booked 4 air tickets of indigo airlines through clear trip for travelling to india - kozhikode from doha - qatar on march 20, 2020 and back from india to doha on april 26, 2020.
Unfortunately due to corona virus issue the flight was cancelled by the airline company so i couldn't make my trip. Then i have only option remain and that is ticket cancellation. Same time airline authority replied me that they refunded the full amount to clear trip for the up and down trip and i can claim from them, but the clear trip refunded only very small amount of my trip, where i eligible to get the full amount. I kindly requesting your help to get
The full payment which i have paid to the clear trip

I have cancelled my booking under trip ID[protected], The Airline indigo has already issued refund to Clear trip under PNR # JLFRVD on 28th March 20.
but the refund not credited in my account .

I want tocanncel my booking
Kindly replay to this email. Waiting for your response / call back
Kindly provide the contact number so i can contact
Update my gmail id [protected]@gmail.com at the time of booking it was wrong my
Trip id is[protected]
Contact number +[protected]
Please find the attached ticket detail
Update asap i will call back provide me a number for customer support

Thanks
Aftab ahmed
+[protected]

I have booked 16 tickets for Pune to Bhubaneswar (IndiGo), but cancelled all tickets due to COVID-19.

Trip ID :[protected]
Trip ID :[protected]
Trip ID :[protected]

I got the Credit Note acknowledgement from IndiGo (InterGlobe Aviation Limited) on 31st March-2020 but still the amount is not credited credit card.

We have booked 7 tickets from jaipur to goa for dated 15 th oct 19. Under trip id[protected] &[protected]. Due to some unavoidable reason we has cancelled all the tickets. As per clear trip policy you people should have charged rs 500 per ticket as a cancellation fee. But you people have been charged so much. We have talked about the same to go air also they have informed us that they have refunded total16541 from both pnr nos. But finaly we got only rs 3580. Plz look into the matter otherwise i will take the nessessory action. Go air detals has been attached.

Dear team.

I had booked tickets through clear-trip website on march 3rd, 2020. I have not received any trip id though email. But my confirmed ticket booking number was yhw55p. 3 passengers travelling from chennai to doha on 1st may 2020 and return ticket on 30th may to chennai via bangalore. Due to this ongoing covid-19 crisis i wanted to cancel the tickets to be safe for my family.

I tried to call customer care number of clear trip at +[protected] but in vain. Since clear-trip have not sent me a trip id i am not in a position to cancel my ticket online. I have sent a written complaint to clear trip official customer support email id [protected]@cleartrip.com on 7th march 2020 but no response. I am very upset for the poor service from clear trip and do not want to loose my money.

I kindly request you to cancel the ticket immediately and refund the complete amount back to the source through which the tickets was booked at the earliest. The details of ticket is attached herewith for your ready reference.

Appreciate your immediate intervention to resolve this issue and help me in receiving the refund of ticket charges back to my credit card.

Thanking you

Rajesh ramanan

[protected]@gmail.com
+[protected]

Dear sir,
I booked Emirates for to go Dubai to Banglore on 20th March 2020.Cause of Corona Virus I Cancel the ticket two hours later.My trip Id[protected]
When I cancel the ticket showed me that fully refundable and takes five to seven days.But I have not received Refund yet

Very pathetic customer service from cleartrip. I booked a flight from bangalore to kannur for march 26th 2020 through cleartrip. As flight got cancelled then indigo gave confirmation regarding credit shell. The amount i paid for flight is 4800 inr. Credit shell balance is 3500 and they confirmed remaining 1100 they will give me back as refund. However i'll have to book my next flight through cleartrip only to use credit shell. However they are not responding in calls, emails and even in websites. I need my refund amount as well as credit shell. If necessary action is not taken by cleartrip then will proceed through court only as none of this happened is not my mistake.

Try to online booking for Flight ticket(23/03/2020) i got Charged from my account ..but no get ticket or refund still today(07/04/2020)

We have booked 7 tickets from jaipur to goa for dated 15 th oct 19. Under trip id[protected] &[protected]. Due to some unavoidable reason we has cancelled all the tickets. As per clear trip policy you people should have charged rs 500 per ticket as a cancellation fee. But you people have been charged so much. We have talked about the same to go air also they have informed us that they have refunded total16541 from both pnr nos. But finaly we got only rs 3580. Plz look into the matter otherwise i will take the nessessory action. Go air detals has been attached.

Trip id is[protected]. Booking was confirmed. Subsequently cancelled by you. You inform me by mail that if the amount (Rs.4009.00) debited from my account, it will be refunded within 4 to 12 days. Booking date was 20.3.2020.
My account was also debited by rs.4009.00 on 20.3.2020.
Till date (06.04.2020) that
Amount (4009.00) has not been refunded by you and not credited to my account.
I request you to refund the money (Rs.4009.00) immediately.

My trip id[protected] from kolkata to dibrugarh has been cancelled on 28/03/2020 and credit note received from the indigo airlines, but cleartrip is showing my credit shell will be refunded on 26th may 2020.

This is so very unprofessional and worst of cleartrip and it's services.

I am so very disheartened and i don't know how do i use my refund as i am not a very frequent flyer.

Please help.

CREDIT CARD NO : [protected]
CREDIT CARD TYPE : VISA
CANCELLATION OF TRANSACTION FOR AN AIR LINE TICKET FROM INDIA TO UK ON THE
18TH MARCH 2020 FROM DELHI INTERNATIONAL AIR PORT, TRAVEL COUNTER.
PAYMENT TO CLEAR TRIP.COM
VALUE OF THE TRANSACTION : LKR 355, 974.13

This is a written confirmation to cancel.

My niece Shakira Coonghe bearing the Irish passport number PI7065465 who is an Irish citizen was in India from January after visiting Sri Lanka end of last year. Due to the COVID19 pandemic situation she was trying to get an Airline ticket from Delhi International Air Port (From an Airline Ticketing counter inside the airport) to United Kingdom wanted my help to purchase the ticket and I gave her my Credit Card Details to her due to the Urgent situation. After Travel Agent made the purchase the following message was received by me.

“QCG-167008 is your one time password. It is valid till 06:32 PM Srilanka time for your online transaction on your SCB card ending 0663. For assistance call +[protected] “

After receiving the above message I informed the above indicated one time password to my niece. After this I received the following message on my mobile.

“An overseas TRX of LKR 355974.13 was made on your card ending 0663 on 18/03/2020 subject to exchange rate and fees. Your avail bal is LKR 539058.11”

But after a while my niece informed me the that the Travel Agent informed her that the transaction was not received by the travel agent and therefore the ticket can not be issued. She sent me the following photos of the Travel Agent’s computer screen as well.

Travel Agent’s Computer Screen photo1

Travel Agent’s Computer Screen photo2

Then I called the Standard Charted 24 Hour Customer Service Center[protected] and inquired in to this matter and the bank informed me that the transaction has gone through to the “Clear trip.com” and the Authorization Code for the transaction was “060711” and to inform this to the Travel Agent in India. The telephone number indicated in their web site is +[protected] and the Trip ID informed to my niece by the travel agent was [protected]. But using the above details it is not possible to contact Clear Trip.com

I gave the above information to my niece and I also spoke to the travel Agent through my niece’s phone and the travel agent informed that she will get in touch with her bank and check as according to system the payment has not come to them up to that time. Photos of the Travel Agent who made the Transaction is given below.

After the Travel Agent checking from the bank informed that the payment has still not come and the ticket cannot be issued.

Then I informed my niece to inform the travel agent to cancel the transaction and the travel agent has informed my niece that the transaction was cancelled.

Then I called Standard Charted Call center and informed of the matter and informed to cancel the transaction. Further to this I’m sending this letter in order to get the following actions and information from you as Standard Charted has issued my card and I have been using this card for a very long time and this is the first time some thing like this happened to me.

1) Please take immediate action to cancel the above transaction of LKR 355, 974.13
2) What is the reason that the Airline ticket could not be purchased in this case ( Any credit card users primary objective is not to spend, but to spend for a specific requirement or a reason.
3) The telephone number indicated in the Cleartrip.com web site is +[protected] and the Trip ID informed to my niece by the travel agent was [protected]. But using the above details it is not possible to contact Clear Trip.com. Is this a Fake company?

Awaiting your Urgent action on the above and await your reply on the same.

Thanking you.

Lalantha Coonghe.
Mob no: [protected]
E-Mail: [protected]@hotmail.com

Sir, i how made a flight booking with cleartrip booking id[protected]
And i have made flight changes directly with indigo airlines and the respective refund amount is pending, when will i get it.
_
Details of mail sent to indigo airlines-
I have a refund amount to be received from indigo airlines for pnr-jehfsy&vfu7ti of rupees 814&224 respectively.
How long it would take for the refund processes its been almost 20 days now.

I received the reply from indigo airlines they told me that they have refund the amount to the the booking agent

I was scheduled to go to dehradun from pune via delhi and on 23.05.2020 by air (Booking id with clear trip[protected] and booked my round tickets through the above mentioned company. My return journey date was 01.06.2020.
Due to the present issue of corona pandemic, i want to cancell my trip and hence applied to the above company through their website. However i find that the refund which is calculated by the company is totally unreasonable and it is a huge financial loss for me.
I will request forum here, to look in the matter and advice the company to refund my full amount without any delay as i am applying for the cancellation well in advance.
I request the forum to take cognizence of my complaint.
Thank you.

I have booked flight tickets on cleartrip.com on 20th jan 2020 i. E. Trip id [protected]. For a round trip from goa to pondicherry (Via hydrabad) on the 14th of apr 2020 and return trip on the 19th 0f apr 2020.

Due to covid 19 as all flights are cancelled upto the 14th of apr 2020 and hence i would like to cancel the trip.

All calls made to the cleartrip helpline numbers give a standard message that all flight support is available online only.

However when i use this option i get the message "sorry, unable to get your details right now..."

This has been happening consistently till date.

An email to their email id - [protected]@cleartrip.com was followed up by an auto reply message from the as below

Dear customer,

Thank you for contacting cleartrip customer care. This support id is not functional anymore. We request you to please reach us on:

Cleartrip support :
India: +[protected]
Uae: +[protected]
Oman: +[protected]
Qatar: +[protected]
Bahrain: +[protected]
Kuwait: +[protected]
Saudi arabia: +[protected]

Kindly help me in getting the refund for the above trip id.

I booked 4 tickets through cleartrip under booking ref i3w56t. Since there was a lockdown in india, my flight got cancelled by the airline and as per their information i was told to contact cleartrip to claim for full refund in this ticket. But even after sending lots of email and tried calling them several time, nobody response back to me. My flight was supposed to take on 28 march 2020 but till today 5th april 2020, i haven’t receive any response regarding for this flight. I fell helpless as nobody is helping me in this pandemic situation. I can’t afford to buy another 4 tickets, i’m out of money and i’m literarily stranded here in delhi. Everything is out of stock, we’re broke, and my family needs to go back to my hometown. The flight will be soon operate again once this lockdown is over but my flight is already cancelled and nobody reinstate my flight nor refund my money. I really need help at this point of time. I feel like i’m being played by cleartrip as nobody cares about it, all they cared about is getting money from the customer. Can anybody help me?

Number-OR2192003AB16599

I have booked my flight ticket via clear trip.com for my journey from bahrain to hyderabad via dubai. However due to the prevailing situation on covid-19 the onward flight has been cancelled due to wich my journey was at stake. When i contacted the airline to cancel the ticket and refund, they insisted on me to contact the agent since the booking was done through them.

I have not received proper customer support since then, i had to call them repeatedly to cancel my booking. The customer service number provided for bahrain isn't active and dosent get connected. I tried reaching them through my indian pals, they dont reposnd wisely. They always claim the airline (Emirates) hasn't responded which is completely false. I have contacted the airline myself and they say the refund process is completed.

It has been more than 35 days, the refund is still due.in the earlier email they stated the refund would be processed in 30 days. But that timeline has also elapsed and no professional behaviour is shown by clear trip agents.

Please blacklist the service provider and cancel their license as soon as possible. I have seen people lodge the similar complaints in the facebook page where the refund is due for many many years and months surprisingly.

I have attached my ticket and email from cleartrip for the refund. Please also look into this matter very seriously. This is a dangerous case of defrauding the customers through online cases.