ClearTrip Complaints & Reviews

CREDIT CARD NO : [protected]
CREDIT CARD TYPE : VISA
CANCELLATION OF TRANSACTION FOR AN AIR LINE TICKET FROM INDIA TO UK ON THE
18TH MARCH 2020 FROM DELHI INTERNATIONAL AIR PORT, TRAVEL COUNTER.
PAYMENT TO CLEAR TRIP.COM
VALUE OF THE TRANSACTION : LKR 355, 974.13

This is a written confirmation to cancel.

My niece Shakira Coonghe bearing the Irish passport number PI7065465 who is an Irish citizen was in India from January after visiting Sri Lanka end of last year. Due to the COVID19 pandemic situation she was trying to get an Airline ticket from Delhi International Air Port (From an Airline Ticketing counter inside the airport) to United Kingdom wanted my help to purchase the ticket and I gave her my Credit Card Details to her due to the Urgent situation. After Travel Agent made the purchase the following message was received by me.

“QCG-167008 is your one time password. It is valid till 06:32 PM Srilanka time for your online transaction on your SCB card ending 0663. For assistance call +[protected] “

After receiving the above message I informed the above indicated one time password to my niece. After this I received the following message on my mobile.

“An overseas TRX of LKR 355974.13 was made on your card ending 0663 on 18/03/2020 subject to exchange rate and fees. Your avail bal is LKR 539058.11”

But after a while my niece informed me the that the Travel Agent informed her that the transaction was not received by the travel agent and therefore the ticket can not be issued. She sent me the following photos of the Travel Agent’s computer screen as well.

Travel Agent’s Computer Screen photo1

Travel Agent’s Computer Screen photo2

Then I called the Standard Charted 24 Hour Customer Service Center[protected] and inquired in to this matter and the bank informed me that the transaction has gone through to the “Clear trip.com” and the Authorization Code for the transaction was “060711” and to inform this to the Travel Agent in India. The telephone number indicated in their web site is +[protected] and the Trip ID informed to my niece by the travel agent was [protected]. But using the above details it is not possible to contact Clear Trip.com

I gave the above information to my niece and I also spoke to the travel Agent through my niece’s phone and the travel agent informed that she will get in touch with her bank and check as according to system the payment has not come to them up to that time. Photos of the Travel Agent who made the Transaction is given below.

After the Travel Agent checking from the bank informed that the payment has still not come and the ticket cannot be issued.

Then I informed my niece to inform the travel agent to cancel the transaction and the travel agent has informed my niece that the transaction was cancelled.

Then I called Standard Charted Call center and informed of the matter and informed to cancel the transaction. Further to this I’m sending this letter in order to get the following actions and information from you as Standard Charted has issued my card and I have been using this card for a very long time and this is the first time some thing like this happened to me.

1) Please take immediate action to cancel the above transaction of LKR 355, 974.13
2) What is the reason that the Airline ticket could not be purchased in this case ( Any credit card users primary objective is not to spend, but to spend for a specific requirement or a reason.
3) The telephone number indicated in the Cleartrip.com web site is +[protected] and the Trip ID informed to my niece by the travel agent was [protected]. But using the above details it is not possible to contact Clear Trip.com. Is this a Fake company?

Awaiting your Urgent action on the above and await your reply on the same.

Thanking you.

Lalantha Coonghe.
Mob no: [protected]
E-Mail: [protected]@hotmail.com

Sir, i how made a flight booking with cleartrip booking id[protected]
And i have made flight changes directly with indigo airlines and the respective refund amount is pending, when will i get it.
_
Details of mail sent to indigo airlines-
I have a refund amount to be received from indigo airlines for pnr-jehfsy&vfu7ti of rupees 814&224 respectively.
How long it would take for the refund processes its been almost 20 days now.

I received the reply from indigo airlines they told me that they have refund the amount to the the booking agent

I was scheduled to go to dehradun from pune via delhi and on 23.05.2020 by air (Booking id with clear trip[protected] and booked my round tickets through the above mentioned company. My return journey date was 01.06.2020.
Due to the present issue of corona pandemic, i want to cancell my trip and hence applied to the above company through their website. However i find that the refund which is calculated by the company is totally unreasonable and it is a huge financial loss for me.
I will request forum here, to look in the matter and advice the company to refund my full amount without any delay as i am applying for the cancellation well in advance.
I request the forum to take cognizence of my complaint.
Thank you.

I have booked flight tickets on cleartrip.com on 20th jan 2020 i. E. Trip id [protected]. For a round trip from goa to pondicherry (Via hydrabad) on the 14th of apr 2020 and return trip on the 19th 0f apr 2020.

Due to covid 19 as all flights are cancelled upto the 14th of apr 2020 and hence i would like to cancel the trip.

All calls made to the cleartrip helpline numbers give a standard message that all flight support is available online only.

However when i use this option i get the message "sorry, unable to get your details right now..."

This has been happening consistently till date.

An email to their email id - [protected]@cleartrip.com was followed up by an auto reply message from the as below

Dear customer,

Thank you for contacting cleartrip customer care. This support id is not functional anymore. We request you to please reach us on:

Cleartrip support :
India: +[protected]
Uae: +[protected]
Oman: +[protected]
Qatar: +[protected]
Bahrain: +[protected]
Kuwait: +[protected]
Saudi arabia: +[protected]

Kindly help me in getting the refund for the above trip id.

I booked 4 tickets through cleartrip under booking ref i3w56t. Since there was a lockdown in india, my flight got cancelled by the airline and as per their information i was told to contact cleartrip to claim for full refund in this ticket. But even after sending lots of email and tried calling them several time, nobody response back to me. My flight was supposed to take on 28 march 2020 but till today 5th april 2020, i haven’t receive any response regarding for this flight. I fell helpless as nobody is helping me in this pandemic situation. I can’t afford to buy another 4 tickets, i’m out of money and i’m literarily stranded here in delhi. Everything is out of stock, we’re broke, and my family needs to go back to my hometown. The flight will be soon operate again once this lockdown is over but my flight is already cancelled and nobody reinstate my flight nor refund my money. I really need help at this point of time. I feel like i’m being played by cleartrip as nobody cares about it, all they cared about is getting money from the customer. Can anybody help me?

Number-OR2192003AB16599

I have booked my flight ticket via clear trip.com for my journey from bahrain to hyderabad via dubai. However due to the prevailing situation on covid-19 the onward flight has been cancelled due to wich my journey was at stake. When i contacted the airline to cancel the ticket and refund, they insisted on me to contact the agent since the booking was done through them.

I have not received proper customer support since then, i had to call them repeatedly to cancel my booking. The customer service number provided for bahrain isn't active and dosent get connected. I tried reaching them through my indian pals, they dont reposnd wisely. They always claim the airline (Emirates) hasn't responded which is completely false. I have contacted the airline myself and they say the refund process is completed.

It has been more than 35 days, the refund is still due.in the earlier email they stated the refund would be processed in 30 days. But that timeline has also elapsed and no professional behaviour is shown by clear trip agents.

Please blacklist the service provider and cancel their license as soon as possible. I have seen people lodge the similar complaints in the facebook page where the refund is due for many many years and months surprisingly.

I have attached my ticket and email from cleartrip for the refund. Please also look into this matter very seriously. This is a dangerous case of defrauding the customers through online cases.

I have cancelled my flight via cleartrip on 13/03/2020 since the airline air india rescheduled my flight without my approval. I received an email from cleartrip customer service saying that i will recieve my refund of rs 45386 by 28/03/2020 which i have not yet received. The airline and cleartrip customer service do not respond and they are saying that it will take 60 days more for refund. I need this money urgently as required for my daily chores due to lockdown. Please help and resolve this issue

I had booked a flight from cleartrip on 23march, 2020 from prayagraj to mumbai pnr: xqnz5r which i later rescheduled due to a change in plan on 5thapril, 2020 which i was charged rs5660/- rescheduling charges as now the flight is cancelled by airline due to covid-19 i received a credit shell from airline of rs8360/- i asked them to reschedule but they insist me to contact cleartrip as i forwarded my request to cleartrip with the credit note of indigo for refund they are telling me that the refund will initiated within 60days which is almost two months how will i manage another booking as i am running out of money and they are responding in this way i need a full refund as soon as possible by cleartrip & indigo

I booked a ticket with cleartip from goa to ljubljana - trip id[protected]
Now, due to the corona virus, the ticket has been cancelled by the airlines.
When i booked the ticket with cleartrip, the transaction didnt go through online, and so a cleartrip representative helped me to book the ticket over the phone. As a result i cannot claim the refund via the cleartrip website. I have proof of payment in the ticket. Please can...

I booked indigo6e flight from bangalore-nagpur and back through cleartrip.
All the flights have been cancelled because of covid-19.
Cleartrip is not offering refund for indigo6e flights. Indigo6e is also not offering refund saying that cleartrip should be the one to provide refund.
This link is also not working now: https://www.cleartrip.com/support/
Cleartrip or indigo has to refund the money.
Are you stranded with no refund? Comment here and we'll get in touch with you. We're preparing to forward refund complaints to the national consumer disputes redressal commission against cleartrip. You're eligible if the airlines or booking agency has refused a full refund to your original mode of payment.

I have booked a flight tiket from pune to banglore and banglore to pune through clear trip. I have cancelled my tickets because all the hotels and city is completely shut down due to the covid 19.

I have contacted amazon and they confirmed that as per thr govt. Instructions you're eligible to receive a complete refund for both the tickets so i have cancelled the tickets and i haven't received my refund yet.

One of the executive from clear trip mr jitendra dutt has informed me that he has initiated a complete refund for both the tickets and also sent me an e-mail confirmation as well but still i havent received any refund and as per the e mail the refund has been processed on 19th march but now they're denying to issue a refund.

Please look. Into this as its not a small amount.

Clear trip id :[protected]
Clear trip id :[protected]

Total cost for both the tickets is around 6500 approx

Please i request you to look into this on priority

My cleartrip i'd is[protected] and pnr no-
Bgvbyh. Due to covid19 lockdown don't reached airport restricted by police. So my ticket is cancelled but my refund amount is not credit in my account. It is very bad activity by cleartrip. So as soon as possible my amount refund in my account. This is very bad activity by refunded amount it is very bad impression cleartrip for customers. So as soon as possible me refund is return to my account

I had booked round trip flight ticket through cleartrip with Trip ID[protected] from Ranchi to Bangalore.however the airlines had resheduled the flight by more than 3 hrs and had given an option to cancel with complete refund.the cleartrip had forwarded normal cancellation inspite of resheduled cancellation and charged me full cancellation fee.there is no facility to speak to customer care.i emailed them too but it was not delivered no means to communicate my issue.

We are please to inform you that is two time debit amount of one flight ticket .
i am so worry about it so please refund the one time debit amount .

email: [protected]@gmail.com

Following are my flight booking details on cleartrip

1) date booked 12th march 2020 and paid in full through credit card.

2) flight details:
New delhi (T3) - newark (Tc)
Air canada, ac-5872
Pnr: p3wcuh
2 apr 2020, 23:35 - 04:55
Flight status: https://m.cltp.co/RhJnnsZqd5
Baggage (Per adult/child): check-in: 1 piece, cabin: 7 kg

Newark (Ta) - montreal
Air canada, ac-7737
Pnr: p3wcuh
2 apr 2020, 06:30 - 07:59
Flight status: https://m.cltp.co/hcVfGtZqd5
Baggage (Per adult/child): check-in: 1 piece, cabin: 7 kg

Montreal - toronto (T1)
Air canada, ac-405
Pnr: p3wcuh
2 apr 2020, 09:00 - 10:20
Flight status: https://m.cltp.co/EKUtXuZqd5
Baggage (Per adult/child): check-in: 1 piece, cabin: 7 kg

Toronto (T1) - new delhi (T3)
Air canada, ac-42
Pnr: p3wcuh
11 apr 2020, 22:10 - 21:35
Flight status: https://m.cltp.co/kRPCewZqd5
Baggage (Per adult/child): check-in: 1 piece, cabin: 7 kg

3) covid 19 lockdown instituted in india till apr 14 by prime minister on 24th march

4) called cleartrip support but i was kept on hold and no response

5) there is no refund or policy available for covid 19 lockdown on cleartrip app or website, nor is there any information provided by cleartrip.

6) i mailed cleartrip customer care asking support, and i was mailed back that they could change dates of my travel. I asked to provide me an open ticket so i could choose the dates when the covid 19 situation becomes clear from the government.

7) cleartrip support mailed back saying my flight has been made "open" and i could choose another flight date. However, there was no link nor was there any complaint number given for reference. On asking for a complaint number i stopped getting replies altogether.

8) on 28th march i started receiving mails and messages from cleartrip stating that my flight is on 2nd april from delhi to toronto and on 11th apr from toronto to delhi as per the above itenary

9) this means there has been no change in my status and cleartrip is keeping my money without providing any service.

10) on trying to contact airlines, i have received feedback that since i have booked a flight through cleartrip, i should reahc out to them for cancellation and refunds

I have booked a flight ticket from BOM to CCU on 2nd April-20, through Amazon powered by clear trip.
Booking clear trip
Id no[protected]
PNR no-S6WGWA(Airasia flight),
Our PM announcement up to April 14-20, all state covered under lock down,
& Stay at home Due to corona virus (Covid-19), state transport, Trains, Domestic & international flights are cancelled up to 14 April.
Due to this reason, yesterday onwards I have contract clear trip customer care services, no response from his end.
Due to lockdown in All state,
Domestic flights are cancelled.up to 14April-20.
Request you please refund my booking amount & deposit in my account.
Thanks,
Regards,
Samiran Nandi
Traveler

Dear Sir/Madam,
I tried to book my flight (UK 797) on 22/03/2020 with cleartrip.com but it failed on the last moment but a successful UPI transaction was made, and I lost Rs. 1160 from my account and want a refund of it. UPI Transaction ID[protected], To: cleartrip.[protected]@hdfcbank, From: hrishabh104.[protected]@okaxis, Google Transaction ID - CICAgKChkqnNTw

Dear sir/madam,

I am writing to you in connection with the flight : goair flight g8-384 from mumbai (Bom) to goa (Goi) on[protected] at 22:10 hrs is cancelled.
I had booked 5 tickets and require full refund for the same since it has clearly been mentioned in airline policies full refund can be claimed. Also i would like to mention that customer support is not responding to my calls.
I have been trying to contact cleartrip past 10 days. Even their app doesnt work properly so cant do anything online like cancellation as it doesnt display refund amount and sometimes displays error message.
Please ensure full refund is done.

Please respond asap. Kindly find the error message attatchment which appears on cleartrip app.
Kindly do the needful at the earliest.

Hi
Actually i booked my flight ticket through amazon in goair. And my flight is canceled from their end, cleartrip is the third party, but still i didn't receive any confirmation regarding refund. Kindly go through my attachment. Goair canceled my flight ticket itself but didn't give any confirmation regarding refund.

Regards,
Satish kumar
Contact - [protected]