ClearTrip Complaints & Reviews

Booked a hotel for[protected] to[protected] at swan suites gayathrinest, hyderabad for 4 adults. Paid 11424/-. But as the hotel was not as per specified, we have cancelled the said booking on same day. After various follow-up, we have not received the refund yet. Voucher number: chmm[protected]. Cleartrip trip id:[protected]. Hotel was booked for our client mr sushil kumar ks on[protected]. As per customer confirmation, the said hotel was not as per specification provided on cleartrip portal. Customer immedietly cancelled the booking & shifted to some other hotel at hyderabad. As per customer complaint, we have intimated the same to cleartrip customer care over phone & they assured for the total refund. Same statement we have promised to our customer & later refunded the amount. But after repeated followup with cleartrip, the said amount was not refunded yet. I. E. 11424/-

Erroneously cancelled trip id[protected] at 9.15pm on 28.02.2020 and informed clear trip team mr. Rahul at 9.30pm same day and requested to re-instate the booking. Mr. Rahul promised to contact us back but not response until 29.02.2020 until we call them on dubai tel.[protected]. On 29.02.2020 at 6.38pm i have contacted mr. Mayursh and he has hesitated to provide contact details of expedia, your third party who arranged hotel booking and also stated that no response from expedia for the request to reinstate the cancelled hotel booking. When i contacted kingsgate hotel, they have no details regarding any request from clear trip or their agent to reinstate the hotel booking. I have requested mr. Mayursh to provide contact details of expedia but declined to provide and also denied to provide any reference number/email communication between expedia & kingsgate hotel. Further mr. Mayursh has declined to connect to his supervisor.
I am so disappointed with such an irresponsible service from the clear trip team even though i am dealing with clear trip more than 4 years. Highly appreciate to arrange with hotel to reinstate the booking tomorrow onwards urgently. If it is not possible, please arrange to refund the amount aed 599 as soon as possible. Please contact me [protected] if any details required from me.

I have booked ticket from dibrugarh to nagpur on 23.01.2020 under flexifare
With trip id is[protected] for my cousin mr. Nilay and rescheduled for 28.01.2020 by calling to customer care executive mr. Kumar sutar and they told me that the fare difference and charges which i have paid is refundable under flexifare after completion of the trip. Later the trip i called for my refund amount they told me that it will be taken care by digit insurance and they forwarded the case to them as per their tie-up with digit insurance, so i will have to wait. After few days i got an email form digit insurance that i preponed my trip so i am not eligible for refund. I immediately replied with correction and called cleartrip and digit insurance too. But they asked me to wait. And thereon i have been calling them and asked for the refund still they say i will have to wait. This is really unprofessional attitude and work. And they dont even email and call regarding update and fool me that we will call you and email you. Its an harassment.

I accidently created an account on Cleartrip. I tried to delete it by looking into the account but couldn't find an option 'to delete'. Why doesn't cleartrip have an option to delete while every other site does.
This is very annoying so please help me out. I would be very pleased if you could delete it permanently for me. Kindly do the needful.

The email address associated with the cleartrip account is sal.[protected]@gmail.com...

I have booked a flight ticket from cleartrip and on 17th february 2020 i have cancelled the trip and i got a mail from cleartrip that rs 22045 will be refunded to me in 5-7 working days.
Since then i am following and today is the 7th day and when i contacted them again they are saying that it will take time.
When i call them and tweet them they said on 27th feb it will refunded but till now no refund and no one is replying
When i contacted on twitter earlier they said it will be refund on 27th feb now they are saying 29th feb everytime they are increasing the day.
I request you to please help me

Hello,

I've booked a ticket dated: 1 dec 2019, trip id: [protected]. Later that day, i called the cleartrip customer care to inquire about the cancellation refund amount and rescheduling possibility.

The agent name: reem (R. [protected]@flyin.com) attended my call and said she doesn't suggest to cancel the flight but will get back to me after checking the possibility for rescheduling.

After a few hours she called me and said by mistake she rescheduled my flight to 30 jan 2020 without my confirmation. I told her, i need same flight of 1 dec 2019 but she said it's not possible to again reschedule back in spite, she herself rescheduled to 30 jan 2020.

After several discussions, she told me to reschedule by myself and pay extra charges that will be refunded to my account. She wrote me a confirmation mail then rescheduled the flight. Since then she is not answering my call and blocked my email address.

I want the action to be taken within the next hours otherwise, i'll file a legal complaint (I've got the call recordings and confirmation with the above email address)

I am writing to you regarding the refunding of the ticket fare for trip *and *. Since the first time it showned payment unsuccessful i tried for the second time and same amount was deducted two times. Since both these payment were unsuccessful and for the same amount was deducted from my account on 18 feb 2020. And till now i have been waiting for the refunding. Please do the needful as soon as possible.

Consider this as important and do the necessary at the earliest.

Thanks and regards,

Dear team,

Greetings,

I am writing to you regarding the refunding of the ticket fare for trip ids[protected] and[protected]. Since both these payment were unsuccessful and for the same amount was deducted from my account on 18 feb 2020. And till now i have been waiting for the refunding. Please do the needful as soon as possible. Please contact me on [protected].

Attached the screenshot of the mails got from you with trip ids for your reference.

Consider this as important and do the necessary at the earliest.

Thanks and regards,

I have been chasing the customer care for two days however, even after payment being deducted from the account, i have not received the ticket for my flight.

I have to call more than 10 times to clear trip from overseas however, there was no resolution.

This is really unprofessional and they are blood sucking company which is least bothered about the customer satisfaction. All they want is money and ways to just avoid the customer.

Many times, their customer care kept me on hold and disconnected the call.

I would like to have the refund for these additional charges and also, i am going to escalate this matter to any possible forum and channel to show their real face to the public.

+91-[protected]

I am getting bored by call customer care people after so many conversations cleartrip people gave option of refund they told me that you can refund in ct wallet and i also agree with that because of they people failed to transfer amount in my account even i provide an attachment that the iban number is absolutely right...

Again they people mail me to sent another iban number its shows how your company or agency people are working like fools...

I made a transaction for flight booking but the amount got deducted but the tickets were not booked.
The transaction is of 19, 540 for booking a ticket to dubai from mumbai airport
The booking is for 17th march from mumbai terminal 2 airport to dubai airport
The transaction details are as follows. I tried to book the tickets from cleartrip using my phonepe account
Amount : 19, 540
Date of transaction: 24th feb

I booked the ticket via trip id [protected] from pune to blore and return (Travek date - 31st aug 2019) along with my family. I cancelled ticket for all passengers from blore to pune since the booked flight was changed and keep mine from pune to blore. When i visit for check in to the spicejet counter my ticket was not recognized however from cleartrip it was not cancelled.

Cleartrip team had suggested to book a fresh ticket and fly to blore and the complete amount will be refunded. I am continuously following with the team but there is no response. Even i tried to contact via call center my trip id is not recognised.

I have only received the partial amount refund rs.2328 and remaining rs.6388 is still pending.

Hi was on the cleartrip website booking my flight from dubai to mumbai return... I only wanted to book emirates and only emirates hence i paid such a heavy amount. Turns out that i only have one way emirates while on the other hand it will be a fly dubai plane as soo as i got my tickets details i managed to talk one t
Of the rep of cleartrip she mentioned that fly dubai will only check u in... The plane however will be of emirates. They can't find the recording is what they say! Also why if it is a fly dubai why does it say emirates jus to be clear i wasnt looking for any other flight other then emirates! Now either i need my entire refund or both emirates flight. Cause this is cheating u show something and u get something else.. Not to forget i paid the full price...

I had booked my flexi delhi-dehradun-delhi bookings, for the first time with cleartip, for 14-15th february 2020 under trip id :[protected] and paid rs.6539/-.
However, due to pressing engagements, i wanted to change the delhi-dehradun flight and went to 'rescheduling' and did the needful.
However, to my surprise new booking of not only delhi-dehradun (14.02.2020) but also dehradun (15.02.2020) was made and was required to make payment of rs.7, 558.00. As i was in great hurry and was engrossed in some very urgent work, i paid this amount (Rs.7558/-) too. Thus a total of rs, 14, 097/-.
0nce i was free, i started trying your customer care number[protected], but was surprised that despite 10/15 attempts i could not get your customer care executive for clarification and refund.
I just gave up but it is shameless on your part that i could not get through your customer care executive on time and has unnecessary to bear more than rs.7500/- owing to your indifferent attitude.
Very pathetic experience and that too this was my first booking with you and of course would be last one.
Surya kant sharma
[protected]

I have booked flight tickets from Bangalore to london in April 2019 but the flights have cancelled but I'm still not getting any response from cleartrip regarding refund. Jetairways have mentioned in July 2019 that your eligible to claim full refund if have booked through apps. But this cleartrip are not providing the refund many have got the refund who have booked through other apps. I gonna complaint to indian consumer court regarding this fraud. I want my money within this week.

I have been calling last one year for my refund from jet airways, there is no proper response from your team that what action has been taken against jet airways for the customers refund, we have paid through clear trip beyond certain waiting period clear trip should take responsibility to refund the tickets till now no response trip id[protected]

I m ex staff of cleartrip located in mbp mahape. Main issue working with cleartrip and leaving the organisation is worst management. First of all a big salute to manager - anthony. Second salute for client named - faisal ansari known for a playboy in company. Final and not the least mr haider shaikh team leader cum lady assistance.

Due to the groupism created on the floor from this guys other staffs don't survive over there with their hard work and capability.

Instead of helping to staffs they only know how to flirt with girls and just spend a day without any work.

Limited staffs they keep with them who just are the slaves of them as they won't work in company they are just paid for creating neusence on floor and supplying top info to client. No proper training provided by the company until and unless u make any loss for the company..

Over and above that if anyone thinks to take to hr that's the bad idea here as the secret relationship between manager and hr will not allow u to prove yourself that u are right man in company.

On top of that i[censored] resign the company and in feedback form i[censored] share the bad experience u went through. They will make sure wherever u join in new company they will ruin the feedback to new employer..

As they don't want to make positive changes in management and also wanted to know about worst experience... If any chance someone gives feedback the same paper goes in dustbin instead of following some changes

Integrity made by agents results in terminations but same if done by client and tl then it's fair enough...

On 14th feb 2020, i tried to book a flight from ahmedabad to porbandar. The amount of rs.3580 got deducted from my account, but the trip did not get confirmed. I don't have a trip id since the booking was not completed by cleartrip, despite deduction of the booking amount from my google pay account. Without a trip id, i cannot contact cleartrip. Please look into this.

In the process of booking of a air travel ticket by mistake payment of a sum of rs.580/= was initiated which has been debited to my credit card no. Ending with *4386, your account has been credited on 27/01/2020 under payment authentication no.060245 as intimated by m/s. Hdfc bank.in this context i like to inform you that in the web page i have been notified that ' trasaction failed ' but your account has been credited 27/01/2020 and my credit card account has been debited on 26/01/2020 by rs.580/=.. So, please, verify your account and arrange to refund rs.580/= to my credit card a/c.

I have booked flight ticket through smartbuy in cleartrip for 16th feb 2020 travel from belgavi to madurai. I need to cancel the ticket but i have contacted customer care many times but not able to cancel the trip and no response cleartrip reference no is[protected]. I need to cancel and arrange for refund.
Cell : [protected]
Email id : [protected]@menakamills.in
Passenger name : manivannan, suganthi manivannan, lakshman narayan & samyukta
Pnr : fitmsb
Airlines : spicejet