ClearTrip Complaints & Reviews

Dear team,

Greetings,

I am writing to you regarding the refunding of the ticket fare for trip ids[protected] and[protected]. Since both these payment were unsuccessful and for the same amount was deducted from my account on 18 feb 2020. And till now i have been waiting for the refunding. Please do the needful as soon as possible. Please contact me on [protected].

Attached the screenshot of the mails got from you with trip ids for your reference.

Consider this as important and do the necessary at the earliest.

Thanks and regards,

I have been chasing the customer care for two days however, even after payment being deducted from the account, i have not received the ticket for my flight.

I have to call more than 10 times to clear trip from overseas however, there was no resolution.

This is really unprofessional and they are blood sucking company which is least bothered about the customer satisfaction. All they want is money and ways to just avoid the customer.

Many times, their customer care kept me on hold and disconnected the call.

I would like to have the refund for these additional charges and also, i am going to escalate this matter to any possible forum and channel to show their real face to the public.

+91-[protected]

I am getting bored by call customer care people after so many conversations cleartrip people gave option of refund they told me that you can refund in ct wallet and i also agree with that because of they people failed to transfer amount in my account even i provide an attachment that the iban number is absolutely right...

Again they people mail me to sent another iban number its shows how your company or agency people are working like fools...

I made a transaction for flight booking but the amount got deducted but the tickets were not booked.
The transaction is of 19, 540 for booking a ticket to dubai from mumbai airport
The booking is for 17th march from mumbai terminal 2 airport to dubai airport
The transaction details are as follows. I tried to book the tickets from cleartrip using my phonepe account
Amount : 19, 540
Date of transaction: 24th feb

I booked the ticket via trip id [protected] from pune to blore and return (Travek date - 31st aug 2019) along with my family. I cancelled ticket for all passengers from blore to pune since the booked flight was changed and keep mine from pune to blore. When i visit for check in to the spicejet counter my ticket was not recognized however from cleartrip it was not cancelled.

Cleartrip team had suggested to book a fresh ticket and fly to blore and the complete amount will be refunded. I am continuously following with the team but there is no response. Even i tried to contact via call center my trip id is not recognised.

I have only received the partial amount refund rs.2328 and remaining rs.6388 is still pending.

Hi was on the cleartrip website booking my flight from dubai to mumbai return... I only wanted to book emirates and only emirates hence i paid such a heavy amount. Turns out that i only have one way emirates while on the other hand it will be a fly dubai plane as soo as i got my tickets details i managed to talk one t
Of the rep of cleartrip she mentioned that fly dubai will only check u in... The plane however will be of emirates. They can't find the recording is what they say! Also why if it is a fly dubai why does it say emirates jus to be clear i wasnt looking for any other flight other then emirates! Now either i need my entire refund or both emirates flight. Cause this is cheating u show something and u get something else.. Not to forget i paid the full price...

I had booked my flexi delhi-dehradun-delhi bookings, for the first time with cleartip, for 14-15th february 2020 under trip id :[protected] and paid rs.6539/-.
However, due to pressing engagements, i wanted to change the delhi-dehradun flight and went to 'rescheduling' and did the needful.
However, to my surprise new booking of not only delhi-dehradun (14.02.2020) but also dehradun (15.02.2020) was made and was required to make payment of rs.7, 558.00. As i was in great hurry and was engrossed in some very urgent work, i paid this amount (Rs.7558/-) too. Thus a total of rs, 14, 097/-.
0nce i was free, i started trying your customer care number[protected], but was surprised that despite 10/15 attempts i could not get your customer care executive for clarification and refund.
I just gave up but it is shameless on your part that i could not get through your customer care executive on time and has unnecessary to bear more than rs.7500/- owing to your indifferent attitude.
Very pathetic experience and that too this was my first booking with you and of course would be last one.
Surya kant sharma
[protected]

I have booked flight tickets from Bangalore to london in April 2019 but the flights have cancelled but I'm still not getting any response from cleartrip regarding refund. Jetairways have mentioned in July 2019 that your eligible to claim full refund if have booked through apps. But this cleartrip are not providing the refund many have got the refund who have booked through other apps. I gonna complaint to indian consumer court regarding this fraud. I want my money within this week.

I have been calling last one year for my refund from jet airways, there is no proper response from your team that what action has been taken against jet airways for the customers refund, we have paid through clear trip beyond certain waiting period clear trip should take responsibility to refund the tickets till now no response trip id[protected]

I m ex staff of cleartrip located in mbp mahape. Main issue working with cleartrip and leaving the organisation is worst management. First of all a big salute to manager - anthony. Second salute for client named - faisal ansari known for a playboy in company. Final and not the least mr haider shaikh team leader cum lady assistance.

Due to the groupism created on the floor from this guys other staffs don't survive over there with their hard work and capability.

Instead of helping to staffs they only know how to flirt with girls and just spend a day without any work.

Limited staffs they keep with them who just are the slaves of them as they won't work in company they are just paid for creating neusence on floor and supplying top info to client. No proper training provided by the company until and unless u make any loss for the company..

Over and above that if anyone thinks to take to hr that's the bad idea here as the secret relationship between manager and hr will not allow u to prove yourself that u are right man in company.

On top of that i[censored] resign the company and in feedback form i[censored] share the bad experience u went through. They will make sure wherever u join in new company they will ruin the feedback to new employer..

As they don't want to make positive changes in management and also wanted to know about worst experience... If any chance someone gives feedback the same paper goes in dustbin instead of following some changes

Integrity made by agents results in terminations but same if done by client and tl then it's fair enough...

On 14th feb 2020, i tried to book a flight from ahmedabad to porbandar. The amount of rs.3580 got deducted from my account, but the trip did not get confirmed. I don't have a trip id since the booking was not completed by cleartrip, despite deduction of the booking amount from my google pay account. Without a trip id, i cannot contact cleartrip. Please look into this.

In the process of booking of a air travel ticket by mistake payment of a sum of rs.580/= was initiated which has been debited to my credit card no. Ending with *4386, your account has been credited on 27/01/2020 under payment authentication no.060245 as intimated by m/s. Hdfc bank.in this context i like to inform you that in the web page i have been notified that ' trasaction failed ' but your account has been credited 27/01/2020 and my credit card account has been debited on 26/01/2020 by rs.580/=.. So, please, verify your account and arrange to refund rs.580/= to my credit card a/c.

I have booked flight ticket through smartbuy in cleartrip for 16th feb 2020 travel from belgavi to madurai. I need to cancel the ticket but i have contacted customer care many times but not able to cancel the trip and no response cleartrip reference no is[protected]. I need to cancel and arrange for refund.
Cell : [protected]
Email id : [protected]@menakamills.in
Passenger name : manivannan, suganthi manivannan, lakshman narayan & samyukta
Pnr : fitmsb
Airlines : spicejet

Sir, i mr nalini kanta dash have booked 2 no flight tickets on 06.02.2020 through your portal, one from coimbatore to chennai and other from chennai to coimbatore having pnr ejw49t and rdt78y. But in the pnr rdt78y i have wrongly selected coimbatore airport as depature terminal instead of selecting chennai airport as departure point because i have to return from chennai and proceeds towards coimbatore. Than i contact your customer care and they replied that you again booked a tfromicket chennai to coimbatore and yhe earlier amount will be refunded in your account. Again i have booked a ticket having pnr llti3n and cancelled my earlier pnr rtd78y. I have also lodged complaint in indigo they mailed me that they have refunded rs 732/- on 06.02.2020 and rs 2850/- on 07.02.2020 in the agency account. So kindly refund my amount in my account at the earliest. Thanking you. Nalini kanta dash mob no-[protected] account no-[protected], ifsc code-punb0770700

Good morning
Dear
The time cancellation your team told me that only 93/- sar, will be deduct from you and rest amount will refund back to your account and i received only 223/- sar, after i called on cleartrip they said rest amount will be refund you. And from morning i try to call on[protected], call not reach to you. Kindly refund my rest amount. I will be very thankful to you.
Thanks

Hi, i canceled my return flight from hyd to del on 14th jan (Booked from cleartrip) and is eligible to full refund with trip id[protected]. Even after so many follow-ups with their team, i haven't received any refund yet.
They always make an excuse that the payment is pending with the airlines side but the airline has already clarified them keeping me in the loop on a conference call that the payment had already released from there side on 14th jan itself.
I even reported this issue on their twitter handle but again of no use.

Please note that i booked ONE flight ticket on 08.02., 20 and the details are as below:

a) Date of transaction / Date of booking: 08.02.2020
b) Flight No: SG 1035
c) Date of journey: 20.02.2020
d) Flying from : Hyderabad To: Mangalore (IXE)
e) Amount deducted: Rs.3115/-
f) Given e-mail ID: sumajasastry.[protected]@gmail.com
g) Name of the passenger: Ms. Sumaja Sastry Mallela

Grievance:
1) I have booked the ticket with the above details, when clicked for taking printout of the ticket, could not get the same.
2) Even, verified my e-mail ID for finding Transaction ID.
3) Surprisingly, there was no mail confirmation on the booking,
4) Attached Bank transaction document related to the deduction of Rs.3115/- from my account.

Attached Bank transaction statement and e-mail correspondence.

Request for returning the money (Rs.3115/-) immediately.

M R K Sastry
[protected]

Respected authorities,

I am really disheartened by the service i have received. I am complaining with reference to the trip id [protected].
The airline has cancelled the fright from their end and have processed the refund. However the refund is still stuck at your end as i now strongly believe that i should not have booked it from clear trip. I had a conversation with multiple customer care employees, where in the last agent from your team after 1hr 30 min of conversation confirmed that the refund will be processed in 5 working days. Which now is the 8th day. The reference which he provided me was 10637147, unsure if this is a valid reference. I am trying to contact clear trip customer care and i am not able to get through to anyone since morning, hence raising this complaint. I need this matter to be looked into with highest priority and i need a call back from the concerned authorities asap.

Regards,
Unhappy customer.

Hi,

I booked my ticket via cleartrip from malaysian airlines from new delhi to adelaide. There was mistake in 2nd passenger name and on reaching out to malaysian airlines they confirmed that name can be corrected within 48 hours of booking, but cleartrip has to reach out to them.

Cleartrip lingered on my request for many days and then came back with a reply that correction cannot be made. On asking for proof...

My wallet money is deducted without proper reason.
After my trip i'd booking[protected], from. Ixe to dxb, i got 130 wallet money and expiration date is 9dec, but before expiry aed 20 deducted and i can't use it for new booking trip i'd[protected]. So i can't use the full amount for new booking. At the same time for new booking i got aed50, but one week after again aed20 deducted without any reason, so please provide the deducted amount to my account or my credit card or to my wallet (Aed 20+20=40)
Waiting for your reply
Regards
Manoj kk
My cleartrip id is: [protected]@gmail.com