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ClearTrip Complaints & Reviews

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Updated: Dec 13, 2025

Complaints 3053

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Address: Dr P K Upadhyay, DLA-CBIC, 9 Bhagwan Das Road, New Delhi, New Delhi, Delhi

I had booked tkts for the Delhi to Indore sector with return, vide above Trip ID, PNR Nos. MLU42A and QQGGQE for these two sectors. I had to cancel the tkts due to spread of corona virus. DGCA had mandated full refund in all such cases. However, on cancellation, an amount of Rs. 5280 has been deducted and only Rs. 1868 has been refunded. This is a clear violation of Government directives. Call Center is also not picking up the call. Request you to take up this matter is earnest. My email id is: [protected]@yahoo.co.in. I can also be contacted over my phone [protected]

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Hello team,

I have a domestic travel scheduled between mumbai to shirdi on march 19th 2020. The trip id is [protected]
But due to the outbreak of corona virus/covid19, i have decided to cancel my trip for security reasons. My travel from dubai to mumbai is cancelled. When i contacted cleartrip to cancel my tickets they said, if cancelled i will not get any amount back as cleartrip is not refunding to its customers. Even for rescheduling, i have to pay for the difference in fare fees. I want to understand why is it so? When the whole world is concerned about security and safety, does cleartrip think otherwise? Why can’t i get the refund when the time is not at all conducive to travel? Can anyone explain it? Just wanted to share that all my other carriers/agents like air india, tajawal, indigo have all issued refunds. Only cleartrip has issued nil refund. This is surprising considering the current scenario.

Thanks and regards,
Debashis sadhya
[protected]

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Address: Vadodara, Gujarat, 391345

I have booked a flight with cleartrip id[protected] and airline pnr number x7w27v with flexipay plan amount was inr 20511. Spicejet has canclled the flight due to scheduled changed as reported. I was refunded as amount inr 19311. I have talked to cleartrip customer care executive several times and they have confirmed for full refund. Now they are not responding and blaming a third party godigit insurance company for claim. I have booked...

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Address: Sonitpur, Assam

Sir, i booked a flt tkt on 13 mar from bhubaneswar to guwahati for 08 may 2020 one way. My trip id is[protected]. The cost of ticket rs 3324/- which was deducted from my account. But got a message that transaction unsuccessful, payment failed and the refund will generate within two business day. Now two business day already completed, my refund has not been received. Sir, do needful at the earliest.

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Mar 15, 2020

Updated by Ajit Kumar Ranasingh Sir, I booked a flt tkt on 13 Mar from Bhubaneswar to Guwahati for 08 May 2020 one way. My trip ID is[protected]. The cost of ticket Rs 3324/- which was deducted from my account. But got a message that transaction unsuccessful, payment failed and the refund will generate within two business day. Now two business day already completed, my refund has not been received. Sir, do needful at the earliest.

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Address: Sonitpur, Assam

Sir, i booked a flt tkt on 13 mar from bhubaneswar to guwahati on 08 may 2020 one way. Tkt cost rs 3324/- was deducted from my bank account but tkt not prepared by cleartrip. They give massage that transaction unsuccessful. Transaction i'd is[protected]. Cleartrip was given massage the amount will refund in two business day, but two business day already completed my refund has not been received. Sir, do needful at the earliest

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Address: Bangalore, Karnataka, 560070

I had booked a trip from bangalore to pune. Travelling 3rd apr returning 6th. However i had to cancel it bcoz of current corona situation.
Trip id[protected].
The above trip was booked thru clear trip and cancelled thru clear trip. Cleartrip given a refund of 216rs for 18720₹ payment i made. I am in touch with nodal officer from spice jet regarding it and i have been confirmed in writing that spice jet has processed refund of rs 7380. Cleartrip has eaten up all this money and is given a refund of only 216₹ such a shame on this company. Misusing the current situation. Please help me.

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Narayanan Kammukkil

Mar 16, 2020

I have booked a flight ticket as trip I'd[protected] same is not seen in clear trip ac for rescheduling .I tried to contact you over phone the phone is not connected, your customer relation is very poor.Please do the needful to rectify the same at the earliest
Narayanan K
[protected]@gmail.com
[protected]

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Address: 140603

I have booked extra luggage of 5 kgs for spice jet air lines on pnr no. Jdsesd flight for del to bkk, on date 14th february, 2020, but at igi airport terminal 3 counter found that this extra baggage amount was not transferred to airline.. It is big inconvenience to guest traveller. Guest has to pay extra luggage charges again. You are requested to refund the amount to my account.
Thanking you,

Arun..

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Hi,

I’ve been trying to call the support team for cancellation for a couple of times already for more than 20 minutes per call but no one is answering, i lost more than an hour worth of international calls, i could not callback because i don’t have enough international, i wanted to cancel my flight with trip id[protected], i hope someone will help, and call me back for the cancellation as soon as possible.

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Dear sir,
I have booked the above ticket through your website with
Pnr/ticket no. Ollqtt.

Now due to corona virus warning issued by government of india, we have postponed the tour and want to re-schedule the tickets to the month of june/july 2020.

But, i have failed to change in your website. When tried to contact you over phone, you are not responding/unable to call you, inspite of several calls; each call wasted time of 20 minutes.
Now, i request you to postpone the ticket to 4th week of june/july from chennai to hyderabad.
Please at least reply for this to my e-mail id with you

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Mar 14, 2020

Updated by pulugurtha janakiramarao Not able to contact you inspite of several calls; Even Coronavirus webpage of your company is not helpful
in posponing/re-scheduling the travel.

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Address: Mumbai City, Maharashtra, 400058

It is unfortunate that cleartrip has very bad service and it appears almost like a fraud company. I want to cancel my flight ticket which was booked for airasia through cleartrip, under cleartrip i. D.[protected].

Since last 2 days i am calling their call centre number, but as we select the option for cancellation of ticket, they make us hold the line for indefinite time. Yesterday i disconnected the line after 45 minutes. Then today i called them up hold the line for 45 minutes, finally one lady came on the call and i discussed the details about the cancellation of my tickets. Then she told me that i have to speak to another department for rescheduling as per airasia policy. Initially she said she will transfer the line to the concern person. I held the line for 10 minutes and then she said you have to call once again. After that i called once again but no one came on line. One lady came on line and started pretending as if she is not able to hear

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انا قومت بحجز طيران لوالدتي في يوم ١٧ مارس للمجئ مع زميل لزوجي بنفس اليوم لانها تعاني من جلطه لا تستطيع التحرك بمفردها
وللاسف قام صديق زوجي بتقديم الحجز نظرا لظروف مرض الكورونا خوفا من إصدار قرار بعدم استقبال المصريين بالإمارات
وقام بدفع ١٥٠ درهم
تواصلت مع شركه كلير تريب وشرحت الموقف مع التوسل بالمساعدة أبلغوني بدفع مبلغ ٦٤٨ درهم
مع أساءه الموظف بالتعامل معي في نهايه المكالمة

لأني خيرت الموظف وقولت له بالطريقه المصريه لانه كان مصري (يعني حضرتك ينفع اجاي اقولك ابدل حجز التيكت ب ٦٤٨ وهي حقها ٧٢٠ تقريبا . الي بيكلم مجنون والي بيستمع عاقل . قالي الي بيتكلم مجنون
اَي غلط تاني هقفل المكالمة قولتله انا ايه علاقتك انا بفهمك إني لو قولتلك كده هتقولي كده وده مثل مصري معروف لا يمس باي علاقه من الغلط
انا لو بغلط مكنتش قولتله إني معيش فلوس ادفع المبلغ زه واني مستلفه حق التيكت اصلا
واني والدتي عندها جلطه
اتواسلت اليه كتير جدا بالمساعدة
في اخر المكالمة يقولي هضطر انهي المكالمة

انا أسفه جدا إني بتعامل معاكم لان وقت ما حجزت كان موقع فلاي دبي نفس سعركم بالظبط بس لأني بحجز علي طول من كلير تريب وتجوال
حجزت علي طول من كلير تريب وللاسف ندمت جدا لعدم وجود اَي حل
لكن صديق زوجي في ثانيه غير الحجز

واتواسلت اليه انه يقوم باسترجاع التيكت وحجز التيكت الحديد في نفس اليوم رفض جدا

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Address: A-3/29, Mantri Chandak Park, Bijapur Road, Solapur, Maharashtra, 413004

Date 4th march 2020
I was trying to book a train ticket on cleartrip, i searched the train availability and seats were available, i filled the details and reached to the payment process. Completed payment process money (1511.42got deducted, but ticket booking did not go through because my irctc account was disabled. Now i am in limbo, i do not have any contact for cleartrip office. I don't know how do i contact them.
Need to raise this as soon as possible.

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Address: 11625

Dear sir,
Please be noted that i cancelled this ticket by online clear trip site but how much i will get back nobody inform me i called many time cleartrip they said check from sauid airline i called saudi airline they said should call cleartrip and they will inform you. Kindly do the needful and make my refund i cancelled this ticket was 02/03/2020.
Regards

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Mar 10, 2020

Updated by hanif907 STILL NO ANY RESPONSE FROM CLEARTRIP.

Jun 06, 2020

Updated by hanif907 STILL NO ANYBODY RESPONSE

Jun 08, 2020

Updated by hanif907 STILL NO ANY RESPONSE FROM CLEARTRIP.

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I made a flight booking vi cleartrip website on mar 6 2020. Amount rs. 9819 for deducted twice on 06mar20 by paynimo for cleartrip booking made. Whereas i have done only one booking following are the two transactions id. Info: inb/[protected]/techprocess solutions ltd/. Info: inb/[protected]/techprocess solutions ltd/. So request to reverse any one of the payment back to my account as only one booking was made.

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Address: D-66/2, KAPS TOWNSHIP, 394651

28/02/2020 at 02:09:43 hrs i tried to book an air ticket in air india flight for 3 persons srinivas kanagala, bharani kanagala and praneeth nagasai kanagala, after all the process an amount of rs.11988/- got deducted from my account but not got any confirmation from cleartrip. My bank account is indicating that on 28 feb 2020, an amount of rs.11, 988/- has been transformed "to transfer-inb cleartrip tech_cl payments-[protected]igaiepyn transfer to[protected]". I have not received any conformation from either from cleartrip or from air india.
Now i am unable to contact cleartrip as i don't have any trip id.
Please kindly look into this matter and revert my money back. Iam providing my details :

Name: srinivas kanagala
Mobile no: [protected]
Email: [protected]@gmail.com,
[protected]@yahoo.co.in

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Address: 13029

Now it's very disappointing and un tolerable since 3 months you can't refund my money even i provided all the details you need to refund....

Now last time i request you in a polite way... I have to go legally now i can't wait from now

I have all that mails got from your team and all conversations between cleartrip customer service and me... To prove that you people are fake and fraud...

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Sajan Jayee

Mar 10, 2020

We have can't get any refund from you on cancellation of my indigo flight ticket.
Trip id[protected]
Please ensure proper refund as soon as possible failing which I will compell to consumer court for redressal..

Looking from hearing from u...

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Address: Hyderabad, Andhra Pradesh

Booked a hotel for[protected] to[protected] at swan suites gayathrinest, hyderabad for 4 adults. Paid 11424/-. But as the hotel was not as per specified, we have cancelled the said booking on same day. After various follow-up, we have not received the refund yet. Voucher number: chmm[protected]. Cleartrip trip id:[protected]. Hotel was booked for our client mr sushil kumar ks on[protected]. As per customer confirmation, the said hotel was not as per specification provided on cleartrip portal. Customer immedietly cancelled the booking & shifted to some other hotel at hyderabad. As per customer complaint, we have intimated the same to cleartrip customer care over phone & they assured for the total refund. Same statement we have promised to our customer & later refunded the amount. But after repeated followup with cleartrip, the said amount was not refunded yet. I. E. 11424/-

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Address: Dubai, 4846, Dubai

Erroneously cancelled trip id[protected] at 9.15pm on 28.02.2020 and informed clear trip team mr. Rahul at 9.30pm same day and requested to re-instate the booking. Mr. Rahul promised to contact us back but not response until 29.02.2020 until we call them on dubai tel.[protected]. On 29.02.2020 at 6.38pm i have contacted mr. Mayursh and he has hesitated to provide contact details of expedia, your third party who arranged hotel booking and also stated that no response from expedia for the request to reinstate the cancelled hotel booking. When i contacted kingsgate hotel, they have no details regarding any request from clear trip or their agent to reinstate the hotel booking. I have requested mr. Mayursh to provide contact details of expedia but declined to provide and also denied to provide any reference number/email communication between expedia & kingsgate hotel. Further mr. Mayursh has declined to connect to his supervisor.
I am so disappointed with such an irresponsible service from the clear trip team even though i am dealing with clear trip more than 4 years. Highly appreciate to arrange with hotel to reinstate the booking tomorrow onwards urgently. If it is not possible, please arrange to refund the amount aed 599 as soon as possible. Please contact me [protected] if any details required from me.

Feb 29, 2020

Complaint marked as Resolved

No action taken by Clear trip team. Erroneously cancelled Trip ID 200228199044 at 9.15pm on 28.02.2020 and informed Clear trip team Mr. Rahul at 9.30pm same day and requested to re-instate the booking. Mr. Rahul promised to contact us back but not response until 29.02.2020 until we call them on Dubai tel. 048754545. On 29.02.2020 at 6.38pm I have contacted Mr. Mayursh and he has hesitated to provide contact details of Expedia, your third party who arranged hotel booking and also stated that no response from Expedia for the request to reinstate the cancelled hotel booking. When I contacted Kingsgate Hotel, they have no details regarding any request from clear trip or their agent to reinstate the hotel booking. I have requested Mr. Mayursh to provide contact details of Expedia but declined to provide and also denied to provide any reference number/email communication between Expedia & Kingsgate Hotel. Further Mr. Mayursh has declined to connect to his supervisor. I am so disappointed with such an irresponsible service from the clear trip team even though I am dealing with clear trip more than 4 years. Highly appreciate to arrange with Hotel to reinstate the booking tomorrow onwards urgently. If it is not possible, please arrange to refund the amount AED 599 as soon as possible. Please contact me 00971502113997 if any details required from me

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Website: cleartrip.com

I have booked ticket from dibrugarh to nagpur on 23.01.2020 under flexifare
With trip id is[protected] for my cousin mr. Nilay and rescheduled for 28.01.2020 by calling to customer care executive mr. Kumar sutar and they told me that the fare difference and charges which i have paid is refundable under flexifare after completion of the trip. Later the trip i called for my refund amount they told me that it will be taken care by digit insurance and they forwarded the case to them as per their tie-up with digit insurance, so i will have to wait. After few days i got an email form digit insurance that i preponed my trip so i am not eligible for refund. I immediately replied with correction and called cleartrip and digit insurance too. But they asked me to wait. And thereon i have been calling them and asked for the refund still they say i will have to wait. This is really unprofessional attitude and work. And they dont even email and call regarding update and fool me that we will call you and email you. Its an harassment.

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Feb 29, 2020

Updated by Pranay Bawangade I want solution on this and want my refund.

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Digit Insurance

from Bengaluru, Karnataka

Mar 4, 2020

Hi Pranay! We’ve processed the payment from our end. Do notify us once you receive it.

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Address: New Delhi, Delhi

I accidently created an account on Cleartrip. I tried to delete it by looking into the account but couldn't find an option 'to delete'. Why doesn't cleartrip have an option to delete while every other site does.
This is very annoying so please help me out. I would be very pleased if you could delete it permanently for me. Kindly do the needful.

The email address associated with the cleartrip account is sal.[protected]@gmail.com...

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