ClearTrip Complaints & Reviews

Respected authorities,

I am really disheartened by the service i have received. I am complaining with reference to the trip id [protected].
The airline has cancelled the fright from their end and have processed the refund. However the refund is still stuck at your end as i now strongly believe that i should not have booked it from clear trip. I had a conversation with multiple customer care employees, where in the last agent from your team after 1hr 30 min of conversation confirmed that the refund will be processed in 5 working days. Which now is the 8th day. The reference which he provided me was 10637147, unsure if this is a valid reference. I am trying to contact clear trip customer care and i am not able to get through to anyone since morning, hence raising this complaint. I need this matter to be looked into with highest priority and i need a call back from the concerned authorities asap.

Regards,
Unhappy customer.

Hi,

I booked my ticket via cleartrip from malaysian airlines from new delhi to adelaide. There was mistake in 2nd passenger name and on reaching out to malaysian airlines they confirmed that name can be corrected within 48 hours of booking, but cleartrip has to reach out to them.

Cleartrip lingered on my request for many days and then came back with a reply that correction cannot be made. On asking for proof...

My wallet money is deducted without proper reason.
After my trip i'd booking[protected], from. Ixe to dxb, i got 130 wallet money and expiration date is 9dec, but before expiry aed 20 deducted and i can't use it for new booking trip i'd[protected]. So i can't use the full amount for new booking. At the same time for new booking i got aed50, but one week after again aed20 deducted without any reason, so please provide the deducted amount to my account or my credit card or to my wallet (Aed 20+20=40)
Waiting for your reply
Regards
Manoj kk
My cleartrip id is: [protected]@gmail.com

Clear trip cancel the flight ticket themselves, now they are holding my money instead of transferring it back to my credit card because that was the only money left in my credit card, i need that money to buy a ticket for my friend who must go home and bury her child trip id is[protected]
I need that money to buy a ticket direct from the airline today

Hello team, i have booked a train ticket for myself, name badey srinivas age 54, my email id [protected]@yahoo.com, via cleartrip my transaction id[protected] but i have not received any ticket info booked for train from secunderabad to chennai for 23 feb 2020. However no e-tickets received although the amount got deducted. I only have the transaction id which is mentioned above.

Yesterday i was trying to book tickets from hyderabad to chennai via cleartrip. I selected the flight spicejet which departs from hyderabad at 5.45 am on 14/02/2020. I applied my two gift vouchers which i got from sbi and proceeded with the payment. After the amount got deducted, the cleartrip website crashed and it said because of some issue the pnr is not generated, an executive from cleartrip will call me in next 4 hours. Still there is...

I booked flight to delhi via cleartrip on 28.01.2020.
While booking it showed the amount for ticket as inr 4416/- but it charged inr 4606/-
Why these extrachrges and why it was not reflected earlier while deciding booking the ticket?
Please let me know the reason of this deducted excess amount.

The pnr is bwrq4r-6e 5035 31 jan stv-del (T3), 13.50-1540 hrs

Requesting to refund the overcharged amount.

On 09/01/2020 booked ticket id no[protected] from trivandrum to visakapatanam indigo flight to deepu m nair and paid rs.13140/- canarara bank credit card as well as sbi debit card . both amount has been deducted .and i request to you, if both payment has received your office or otherwise.in view of above after morethan 25 days the unpaid amount not refunded the payee account. Hence I request to you. please verify the matter and confirm receipt of the amount .
please confirm by return mail

On[protected], i tried to book air-ticket from kozhikode to mumbai for travel on[protected]. The payment was made through sbi netbanking, but i received a message from you stating 'oops! We have not received your payment!' at the same time, sbi sent to me a message stating that the transaction is complete vide ref#igahwvihg7. Subsequently, i received two sms from you propmpting me to make payment without further delay. I tried to contact you through [protected], but unsuccessfully. From your online faq, i noticed that "if ticket booking is not confirmed, you need not sweat much as the amount will be reverted within 7 days." i waited for some time and on the next day i. E.[protected], i got the ticket booked through my relative (Through other agencies) as i had to travel. I did not receive any message from you. I made a complaint with sbi and yesterday they informed me that the transaction was successful on[protected] vide no.[protected] and advised me to contact the merchant.. Pl arrange to refund the amount of rs 5071 debited from my account on[protected]. Their contact numbers and online query demands trip id which is not there. Sent two mails on 22nd and 24th january, 2020. There is no response. Pl help.
- p ravindran, mobile no. [protected].

Hi - I have not received the refund of Rs.2, 964/- which I paid additionally while rescheduling my ticket. Though I have spoken to your call center more than 5 times. Nothing happen so far. Bank account details etc. shared as asked for.

I have email confirmation from your customer support assuring to resolve in 24hrs.

1. 8th Jan 2020, agent Santosh Kumar
2. 20th Jan 2020, agent Janardhan

I want to know when are you returning my money.

Ajoy Paul
Ph: [protected]

I have made a booking for travel from vadodara to lucknow. The status showing in the booking is confirmed and payment also confirmed by they are saying that booking not confirmed. I made the payment form voucher and credit card. They said that it will be refunded minimum 24 hours maximum 48 hours. After 4 days my amount has not been refunded. And also i have paid an amount of rs.5189/- 2000 from voucher and 3189 from credit card. The total amount is showing in the bill is rs.4600/- only.

Never book tickets with cleartrip. Such fraudsters.
After i entered all details, they slowly increased price every few minutes.
The ultimate shock was after clicking on make payment (Last step), i was expecting booking confirmation, instead a popup window opens saying fares have increased by 3000! Now just two options start all over again or continue. They dont even show final price. I got cheated because i ended up paying much more for tickets. Dont ever use this website.

I had two flight bookings for family (Sane flight outward from abu dhabi tolondon in july 2019). Used cleartrip to book ba trip. About 3 days before the trip cleartrip messaged me to say flights cancelled by airline with no alternative offered. I therefore had to rebook using etihad directly at short notice and much increased cost. Requested cleartrip to process full refunds as cancellation not my fault. Took ages but one trip refunded in full - the other trip had a refund less aed1020 (Deduction described as an airline fee). Clearly not logical as ba cancelled the flight. Went backwards and forwards every couple weeks with cleartrip who ensured me they were taking it up with ba. After chasing many times i was advised that ba refused the fee refund and nothing they could do (Clearly an issue between cleartrip and ba as the other trip refund was fine). Ba wong deal with me directly as the trip was made with cleartrip but did confirm they don’t charge fees if they cancel the flight! I can only assume cleartrip are sat on these monies but they won’t respond now

Booked the ticket on 19th jan 2020 and paid amount through net banking but didnt receive the trip itinery, while printing the itinery as pdf my laptop power off. Trying to reach mumbai no and toll free no, both were not in use, tried another no but without cleartrip id i can not proceed the call. I called srilanken airways and got the booking ref and eticket no.

I would like to change the date but i couldnt reah, had sent two mails to supportservices, no response, seems its a fraud organisation and there is no transparency, better we need to kick out all foreign companies in india.

Hi, i would like to represent my case. The facts stated below.

I booked tickets for 2 adults, chennai - new delhi for both my daughter pravara jagannath and self rohini jagannath. Start date nov 6. Return date nov 14.
Trip id:[protected]
-
06 nov 19, 17:25
Vistara, 834
Pnr: n55uiw
-
14 nov 19, 19:55
Vistara, 835
Pnr: n59hc2

All of a sudden my daughter got selected for some work and hence we wanted to cancel her tickets and we understood that we would get nil return and that as we had booked in flexifly option we had the option of # the dates and hence your cleartripper assistant guided me to book another to and fro ticket for the same sector and was kind to confirm that i can choose any other airline and confirm, once that is done, they would cancel the current booking. So the new tickets for my daughter pravara jagannath had been booked for dec 21 - chennai to new delhi and return on 2 jan. I shared the trip id and i received a confirmation that they would refund? 3000 per sector and hence i would receive total? 6000.
Trip id :[protected].

Self rohini jagannath wanted to exercise this option of flexifly and shifted my return ticket from nov 14 to nov 18. Again booked a one way ticket and the cleartripper assistant cancelled my 14 nov ticket. They confirmed a refund of? 3200/- for this one sector.
Trip id:[protected]
Rohini jagannath
-
18 nov 19, 17:25
Vistara, 837
Pnr: jcna49
-
Hi rohini, your "new delhi - chennai one-way" booking is confirmed and we will be sending you e-ticket shortly. For any further queries on this trip, please use the link HTTPs://WWW.cleartrip.com/account/trips/[protected]

Your flight cancellation for the trip[protected] is confirmed. We will email you the cancellation details soon. Once the refund is processed, it will be credited to your account in 5 to 7 working days.

The biggest shock was when i reached the airport on nov 6, i found that the cleartripper assistant has wrongly cancelled my ticket for the onward journey and my daughter name was there in the list for the journey.
I immediately called the cleartripper agent and they said name change is not possible, they would check for the call notes i need to only buy a ticket and cleartrip would refund the ticket in full if it is your fault.

I have done all the transactions of this ticket only with the help of your cleartripper agents as you can see the flow.

My new ticket costed me ₹6375/-. For no fault of mine, i was put through this mental turmoil and had to rush and pay this amount at the vistara counter and leave in the flight. Such an unpleasant experience.

Your vistara itinerary for pnr kgrt4q
Passenger: rohini jagannath mrs (Adt)

Booking ref: kgrt4q
Ticket number: 228 [protected]
Issuing office:
Vistara, departure control, WWW.AIRVISTARA.COM, chennai
Telephone: [protected]
Date: 06nov2019
Form of payment:
Cc vi xxxxxxxxxxxx4014 xxxx 457744

Inr 6375

I had again called cleartrip and explained this, they did tell me that some insurance agency gdigit would enable all this refund amonts.

I thought it was ideal to document the same for your ready reference and records.

Hence the total amount/ refund to be received is
₹6000+₹3200+₹6375 = 15575


Regards
Rohini

It happened to book a hotel room at ‘The River Retreat Heritage Ayurvedic Resort’, Thrissur, Kerala, India through CLEARTRIP on 12.12.2019 by paying the prescribed amount to attend an official meeting to be held on that Hotel on 11.01.2020 and 12.01.2020. I have received the confirmation receipt as well. As the occupants were ladies, I have made a call on 04.01.2020 to the hotel just to confirm the stay. But to my utter shock and surprise, I have been intimated from the hotel that no rooms were booked in my name. Thereafter I contacted the customer care executive of CLEARTRIP and at that time they have informed that room was not available..!!
From 12.12.2019 till 04.01.2020 until my call nobody has intimated me about the non-availability of the desired services. Finally on 09.01.2020 I got an e-mail from [protected]@cleartrip.com stating that CLEARTRIP was unable to confirm the booking and provided some alternative stay which were not suitable for me. This intimation was with an inordinate and unexplained delay of about 29 days..!! I have replied in detail by saying that those were not suitable for me and suggested a hotel. But as nothing heard from their side, I have booked room by myself by bearing additional cost and expenses besides hectic mental pressure since the same was for two women. The Hotel which we booked 32 KMs away from the place of my official meeting. Had the customers reached the hotel in odd time without checking the room booked, they would have really trapped.
Till date CLEARTRIP has not refunded the amount collected nor resolved my genuine concerns which occurred purely due to the mistakes from their side and protracting the same on one pretext or another by indulging in cheap and poor tactics which are purely against the values and ethics that ought to have been kept by a firm like CLEARTRIP. I have sent e-mails to various officials of CLEARTRIP, but nobody has replied nor settled the issue.

I have booked ticket from goa to london for december 20th 2019 however wit thomascook airline has ceased operations and no information from cleartrip nor thomascook. Despite multiple follow ups over call/email/tweet since september 2019 still i didn’t get any refund. This is really unexpected from an organisation like you cleartrip.
Till now customer executive/lob sme are unable to provide any update on my refund.

I request you to please discuss with your higher official & refund my money back on highest priority.
Trip id :[protected], travel date 20th dec 2019, 01:55 am

I booked a flight dxb-goi, goi-bom, bom-dxb - there was an error in the booking - attached screenshot but the payment has been deducted-no one has contacted me and customer service keeps asking me for the trip id-but the booking hasnt been done so i dont have one.

This was on 7th jan 2020-and i have called all the numbers possible - sent multiple emails and no one has responded.

I supposed to fly this month!!

Hi,
I booked return ticket from dubai to mumbai (9th jan 2020 2.15am - 5th feb 2020 11.30 pm) on 16th september 2019 (Spicejet) via online, then i changed flight date (9jan2020 08.50pm) and change airlines (Indigo airlines) with zero difference. Later on that ticket is not booked hence i called to customer care and discussed with mrs. Ankita jaiswal, and told her don't do any changes in my ticket (Because zero difference is now payable). Later on 9th jan 2020 i went dxb for flying mumbai with spice jet sg14 2.15 am flight but my ticket was cancelled and i don't know about any thing. Now i am in mumbai.
Please look it
Appreciate your incite support
Thank you
Vishal vijay parkar
[protected]
[protected]
[protected]@gmail.com

Dear customer support manager,

I paid for a february 20th train ticket from varanasi to kolkata on cleartrip three times on jan. 8, but none of them succeeded. I found on your website that failed payments would be refunded within 24 hours if the payment was processed, but i am still being charged for these three failed payments after three days. Could i get refunded the money i have paid?

I received a short message notified that 1176.65 rupees had been deducted from my credit card each of the three times, but the website kept stuck on the “processing” page no matter how long i had waited, and i had to close the website after a long time waiting.

I could see three records about the three failed bookings on jan. 8, but it’s disappeared from the cleartrip app on the 9th of jan., so i can’t find the trip id. My cleartrip account is [protected]@126.com, and my irctc account is rayc612. Is there any other information i need to offer? Since i am an international user, making an international call is not easy for me, so i am looking forward to receiving your reply. Besides, i do have many other trips i need to order from your app, and i hope you can help disabuse me of the concern. Thank you!

Kind regards,

Xuan zeng