ClearTrip Complaints & Reviews

On 14th feb 2020, i tried to book a flight from ahmedabad to porbandar. The amount of rs.3580 got deducted from my account, but the trip did not get confirmed. I don't have a trip id since the booking was not completed by cleartrip, despite deduction of the booking amount from my google pay account. Without a trip id, i cannot contact cleartrip. Please look into this.

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M

Mohammad Zeyaullah

Feb 14, 2020

I try to book the ticket Doha to Patna with you two time (Trip ID[protected] and[protected] but ticket was not booked and mony deducted both time
(25999.00 and 26517.00) please do corrective measures thanks

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In the process of booking of a air travel ticket by mistake payment of a sum of rs.580/= was initiated which has been debited to my credit card no. Ending with *4386, your account has been credited on 27/01/2020 under payment authentication no.060245 as intimated by m/s. Hdfc bank.in this context i like to inform you that in the web page i have been notified that ' trasaction failed ' but your account has been credited 27/01/2020 and my credit card account has been debited on 26/01/2020 by rs.580/=.. So, please, verify your account and arrange to refund rs.580/= to my credit card a/c.

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Feb 21, 2020

Updated by ganes datta Any response yet to reach me, neither in mail nor sms

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ganes datta

Feb 21, 2020

With reference to my complain as indicated in above E-MAIL WHICH has been marked under id - 2578063 .
Matter may kindly be resolved at the earliest .

y

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Address: 625531

I have booked flight ticket through smartbuy in cleartrip for 16th feb 2020 travel from belgavi to madurai. I need to cancel the ticket but i have contacted customer care many times but not able to cancel the trip and no response cleartrip reference no is[protected]. I need to cancel and arrange for refund.
Cell : [protected]
Email id : [protected]@menakamills.in
Passenger name : manivannan, suganthi manivannan, lakshman narayan & samyukta
Pnr : fitmsb
Airlines : spicejet

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Sir, i mr nalini kanta dash have booked 2 no flight tickets on 06.02.2020 through your portal, one from coimbatore to chennai and other from chennai to coimbatore having pnr ejw49t and rdt78y. But in the pnr rdt78y i have wrongly selected coimbatore airport as depature terminal instead of selecting chennai airport as departure point because i have to return from chennai and proceeds towards coimbatore. Than i contact your customer care and they replied that you again booked a tfromicket chennai to coimbatore and yhe earlier amount will be refunded in your account. Again i have booked a ticket having pnr llti3n and cancelled my earlier pnr rtd78y. I have also lodged complaint in indigo they mailed me that they have refunded rs 732/- on 06.02.2020 and rs 2850/- on 07.02.2020 in the agency account. So kindly refund my amount in my account at the earliest. Thanking you. Nalini kanta dash mob no-[protected] account no-[protected], ifsc code-punb0770700

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Address: 11625

Good morning
Dear
The time cancellation your team told me that only 93/- sar, will be deduct from you and rest amount will refund back to your account and i received only 223/- sar, after i called on cleartrip they said rest amount will be refund you. And from morning i try to call on[protected], call not reach to you. Kindly refund my rest amount. I will be very thankful to you.
Thanks

Mar 10, 2020

Complaint marked as Resolved

ISSUE IS SOLVED . THANKS

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Mar 10, 2020

Updated by hanif907 STILL THERE IS NO ANY RESPONSE FROM CLEARTRIP.

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Buyisile Mkhize

Feb 14, 2020

Cleartrip cancel the flight ticket themselves and they said they will refund my money back into my credit card immediately which they didn't do, i went to the bank they told me my money is still held by cleartrip, they have no right to hold my money, i want my money refunded back into my credit card, why are they holding my money ?

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Hi, i canceled my return flight from hyd to del on 14th jan (Booked from cleartrip) and is eligible to full refund with trip id[protected]. Even after so many follow-ups with their team, i haven't received any refund yet.
They always make an excuse that the payment is pending with the airlines side but the airline has already clarified them keeping me in the loop on a conference call that the payment had already released from there side on 14th jan itself.
I even reported this issue on their twitter handle but again of no use.

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Address: Mumbai City, Maharashtra, 500085

Please note that i booked ONE flight ticket on 08.02., 20 and the details are as below:

a) Date of transaction / Date of booking: 08.02.2020
b) Flight No: SG 1035
c) Date of journey: 20.02.2020
d) Flying from : Hyderabad To: Mangalore (IXE)
e) Amount deducted: Rs.3115/-
f) Given e-mail ID: sumajasastry.[protected]@gmail.com
g) Name of the passenger: Ms. Sumaja Sastry Mallela

Grievance:
1) I have booked the ticket with the above details, when clicked for taking printout of the ticket, could not get the same.
2) Even, verified my e-mail ID for finding Transaction ID.
3) Surprisingly, there was no mail confirmation on the booking,
4) Attached Bank transaction document related to the deduction of Rs.3115/- from my account.

Attached Bank transaction statement and e-mail correspondence.

Request for returning the money (Rs.3115/-) immediately.

M R K Sastry
[protected]

Feb 14, 2020

Complaint marked as Resolved

Friends, Received a call from Clertrip Helpdesk (9758687698) yesterday at around 13.15 hours. Explained the gentleman about the issue. He assured me that the refund will take place very shortly. The issue is resolved today (14.02.2020) and received Rs.3115/- Good to see that the issue is resolved within a week since i lodged the complaint. My special thanks to Indian Consumer Complaints Forum for flagginf the complaint and the follow-up made with Cleartrip. I also thank Cleartrip for their quick response in resolving the matter amicably. No doubt, it is a lesson for me with the Cleartrip establishment. Regards, M R K Sastry

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Feb 11, 2020

Updated by Mrk Sastry (01) Today, 11th Feb 2020, i received a call from [protected] at 18.19 hours, introduced himself as Mr. Dinesh from Cleartrip.
I have informed him about the flight booking made on 08th Feb 20, neither e-mail nor ticket details received.
(02) Without listening to the complaint matter raised by me, the so called representative of Cleartrip, Mr. Dinesh immediately asked me to share the Debit / Credit Card details. I got suspicion on his tone and the way he discussed the matter, and told him that i have used net banking transaction only.
(03) Mr. Dinesh disconnected the line, i dialed his number for about 10 times, he did not take my calls.
(04) After giving a gap of about one hour, i dialed his number ([protected]) at 19.43 hours, I asked him about disconnecting the previous call, without giving response, he immediately disconnected the call again.
(05) I have recorded voice of Mr. Dinesh and all the calls re registered and recorded...

(06) Now, I have a doubt about the sanctity / genuinity of Mr. Dinesh (Cleartrip) and this website also.

(07) With the available evidences, I don't hesitate to lodge police complaint in Hyderabad as i myself is a Lawyer and know the procedures. !!!. Will also take-up the matter to any extent.

Need clarification.
Best regards,
M R K Sastry
[protected]

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Address: 560100

Respected authorities,

I am really disheartened by the service i have received. I am complaining with reference to the trip id [protected].
The airline has cancelled the fright from their end and have processed the refund. However the refund is still stuck at your end as i now strongly believe that i should not have booked it from clear trip. I had a conversation with multiple customer care employees, where in the last agent from your team after 1hr 30 min of conversation confirmed that the refund will be processed in 5 working days. Which now is the 8th day. The reference which he provided me was 10637147, unsure if this is a valid reference. I am trying to contact clear trip customer care and i am not able to get through to anyone since morning, hence raising this complaint. I need this matter to be looked into with highest priority and i need a call back from the concerned authorities asap.

Regards,
Unhappy customer.

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Hi,

I booked my ticket via cleartrip from malaysian airlines from new delhi to adelaide. There was mistake in 2nd passenger name and on reaching out to malaysian airlines they confirmed that name can be corrected within 48 hours of booking, but cleartrip has to reach out to them.

Cleartrip lingered on my request for many days and then came back with a reply that correction cannot be made. On asking for proof...

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Address: AL JAZEERA, 31017

My wallet money is deducted without proper reason.
After my trip i'd booking[protected], from. Ixe to dxb, i got 130 wallet money and expiration date is 9dec, but before expiry aed 20 deducted and i can't use it for new booking trip i'd[protected]. So i can't use the full amount for new booking. At the same time for new booking i got aed50, but one week after again aed20 deducted without any reason, so please provide the deducted amount to my account or my credit card or to my wallet (Aed 20+20=40)
Waiting for your reply
Regards
Manoj kk
My cleartrip id is: [protected]@gmail.com

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Clear trip cancel the flight ticket themselves, now they are holding my money instead of transferring it back to my credit card because that was the only money left in my credit card, i need that money to buy a ticket for my friend who must go home and bury her child trip id is[protected]
I need that money to buy a ticket direct from the airline today

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Address: Chennai, Tamil Nadu

Hello team, i have booked a train ticket for myself, name badey srinivas age 54, my email id [protected]@yahoo.com, via cleartrip my transaction id[protected] but i have not received any ticket info booked for train from secunderabad to chennai for 23 feb 2020. However no e-tickets received although the amount got deducted. I only have the transaction id which is mentioned above.

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S

surdershan kumar

Feb 5, 2020

Dear Sir,

I had booked flight ticket ahmedabad to delhi but some net issue booking will not confirm and amount has been deducted in my bank account

kindly i request you to please credit my amount in bank so that i will confirm my other travel booking

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surdershan kumar's reply, Jan 29, 2020

mony deducted from bank but haven't received any confirmation

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Yesterday i was trying to book tickets from hyderabad to chennai via cleartrip. I selected the flight spicejet which departs from hyderabad at 5.45 am on 14/02/2020. I applied my two gift vouchers which i got from sbi and proceeded with the payment. After the amount got deducted, the cleartrip website crashed and it said because of some issue the pnr is not generated, an executive from cleartrip will call me in next 4 hours. Still there is...

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Address: B 304 Green Hills Apartment,, Near Swaminarayan Temple, Adajan, Surat, Gujarat, 395009

Website: www.cleartrip.com

I booked flight to delhi via cleartrip on 28.01.2020.
While booking it showed the amount for ticket as inr 4416/- but it charged inr 4606/-
Why these extrachrges and why it was not reflected earlier while deciding booking the ticket?
Please let me know the reason of this deducted excess amount.

The pnr is bwrq4r-6e 5035 31 jan stv-del (T3), 13.50-1540 hrs

Requesting to refund the overcharged amount.

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S.Manivannansrinivasan

Feb 3, 2020

Hi we booked on 05/02/20 indico 6E2652 and 6E2132 from chennai to Srinagar, totally payment process completed, trip Id No.[protected] and Rs. 14, 686/- amount deducted my account but your message received your payment unsuccessful .please check amount and refund my account immediately and confirm receipt..

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S.Manivannansrinivasan's reply, Jan 28, 2020

please amount return one or two days.

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Address: 629160

On 09/01/2020 booked ticket id no[protected] from trivandrum to visakapatanam indigo flight to deepu m nair and paid rs.13140/- canarara bank credit card as well as sbi debit card . both amount has been deducted .and i request to you, if both payment has received your office or otherwise.in view of above after morethan 25 days the unpaid amount not refunded the payee account. Hence I request to you. please verify the matter and confirm receipt of the amount .
please confirm by return mail

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Address: Mumbai City, Maharashtra, 400072

On[protected], i tried to book air-ticket from kozhikode to mumbai for travel on[protected]. The payment was made through sbi netbanking, but i received a message from you stating 'oops! We have not received your payment!' at the same time, sbi sent to me a message stating that the transaction is complete vide ref#igahwvihg7. Subsequently, i received two sms from you propmpting me to make payment without further delay. I tried to contact you through [protected], but unsuccessfully. From your online faq, i noticed that "if ticket booking is not confirmed, you need not sweat much as the amount will be reverted within 7 days." i waited for some time and on the next day i. E.[protected], i got the ticket booked through my relative (Through other agencies) as i had to travel. I did not receive any message from you. I made a complaint with sbi and yesterday they informed me that the transaction was successful on[protected] vide no.[protected] and advised me to contact the merchant.. Pl arrange to refund the amount of rs 5071 debited from my account on[protected]. Their contact numbers and online query demands trip id which is not there. Sent two mails on 22nd and 24th january, 2020. There is no response. Pl help.
- p ravindran, mobile no. [protected].

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Address: 302 Vars Stone Ridge, ITPL Road, 7th Cross, Kundanhalli, Green Domain Layout, Bangalore, 560048

Hi - I have not received the refund of Rs.2, 964/- which I paid additionally while rescheduling my ticket. Though I have spoken to your call center more than 5 times. Nothing happen so far. Bank account details etc. shared as asked for.

I have email confirmation from your customer support assuring to resolve in 24hrs.

1. 8th Jan 2020, agent Santosh Kumar
2. 20th Jan 2020, agent Janardhan

I want to know when are you returning my money.

Ajoy Paul
Ph: [protected]

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Address: 198 dhirpur village, 110009

I have made a booking for travel from vadodara to lucknow. The status showing in the booking is confirmed and payment also confirmed by they are saying that booking not confirmed. I made the payment form voucher and credit card. They said that it will be refunded minimum 24 hours maximum 48 hours. After 4 days my amount has not been refunded. And also i have paid an amount of rs.5189/- 2000 from voucher and 3189 from credit card. The total amount is showing in the bill is rs.4600/- only.

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P

Pavan1122

Jan 28, 2020

Hello I have been trying to book a ticket on clear trip however the amount has been deducted and their's no ticket

Find the payment details below

ALERT: You've spent Rs.5755.00 on CREDIT Card xx1000 at Cleartrip.com on[protected]:07:59:43.Avl bal - Rs.57859.00, curr o/s - Rs.32141.00.Not you? Call [protected].

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Address: Mumbai City, Maharashtra

Never book tickets with cleartrip. Such fraudsters.
After i entered all details, they slowly increased price every few minutes.
The ultimate shock was after clicking on make payment (Last step), i was expecting booking confirmation, instead a popup window opens saying fares have increased by 3000! Now just two options start all over again or continue. They dont even show final price. I got cheated because i ended up paying much more for tickets. Dont ever use this website.

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Muhammed Mubarak

Feb 19, 2021

How I can change currency from final settlement?, when I search that's ti. E showing option but settle time Coming other currency, eg: searching time have option for change currency i change to AED after check out time automatically comg INR

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I had two flight bookings for family (Sane flight outward from abu dhabi tolondon in july 2019). Used cleartrip to book ba trip. About 3 days before the trip cleartrip messaged me to say flights cancelled by airline with no alternative offered. I therefore had to rebook using etihad directly at short notice and much increased cost. Requested cleartrip to process full refunds as cancellation not my fault. Took ages but one trip refunded in full - the other trip had a refund less aed1020 (Deduction described as an airline fee). Clearly not logical as ba cancelled the flight. Went backwards and forwards every couple weeks with cleartrip who ensured me they were taking it up with ba. After chasing many times i was advised that ba refused the fee refund and nothing they could do (Clearly an issue between cleartrip and ba as the other trip refund was fine). Ba wong deal with me directly as the trip was made with cleartrip but did confirm they donâ€™t charge fees if they cancel the flight! I can only assume cleartrip are sat on these monies but they wonâ€™t respond now

ClearTrip Complaints & Reviews

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ClearTrip reviews & complaints page 53

money deducted but booking not made

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payment by mistake rs.580/=

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flight tickets cancellation and refund

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refund of rs 3582/- against cancellation of air ticket of indigo flight dt 08.02.2020 having pnr no - rdt78y

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ticket refund trip id # 200204817892

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overcharged ticket

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my trans id 200109381184 double payment

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refund of amount debited but ticket not booked

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trip id - 19111025678. flexi fare refund not received

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booking related

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airline fare change after final payment submit

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failure to process full refund after 7 months

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