ClearTrip Complaints & Reviews

I have booked flight tickets from Bangalore to london in April 2019 but the flights have cancelled but I'm still not getting any response from cleartrip regarding refund. Jetairways have mentioned in July 2019 that your eligible to claim full refund if have booked through apps. But this cleartrip are not providing the refund many have got the refund who have booked through other apps. I gonna complaint to indian consumer court regarding this fraud. I want my money within this week.

I have been calling last one year for my refund from jet airways, there is no proper response from your team that what action has been taken against jet airways for the customers refund, we have paid through clear trip beyond certain waiting period clear trip should take responsibility to refund the tickets till now no response trip id[protected]

I m ex staff of cleartrip located in mbp mahape. Main issue working with cleartrip and leaving the organisation is worst management. First of all a big salute to manager - anthony. Second salute for client named - faisal ansari known for a playboy in company. Final and not the least mr haider shaikh team leader cum lady assistance.

Due to the groupism created on the floor from this guys other staffs don't survive over there with their hard work and capability.

Instead of helping to staffs they only know how to flirt with girls and just spend a day without any work.

Limited staffs they keep with them who just are the slaves of them as they won't work in company they are just paid for creating neusence on floor and supplying top info to client. No proper training provided by the company until and unless u make any loss for the company..

Over and above that if anyone thinks to take to hr that's the bad idea here as the secret relationship between manager and hr will not allow u to prove yourself that u are right man in company.

On top of that i[censored] resign the company and in feedback form i[censored] share the bad experience u went through. They will make sure wherever u join in new company they will ruin the feedback to new employer..

As they don't want to make positive changes in management and also wanted to know about worst experience... If any chance someone gives feedback the same paper goes in dustbin instead of following some changes

Integrity made by agents results in terminations but same if done by client and tl then it's fair enough...

On 14th feb 2020, i tried to book a flight from ahmedabad to porbandar. The amount of rs.3580 got deducted from my account, but the trip did not get confirmed. I don't have a trip id since the booking was not completed by cleartrip, despite deduction of the booking amount from my google pay account. Without a trip id, i cannot contact cleartrip. Please look into this.

In the process of booking of a air travel ticket by mistake payment of a sum of rs.580/= was initiated which has been debited to my credit card no. Ending with *4386, your account has been credited on 27/01/2020 under payment authentication no.060245 as intimated by m/s. Hdfc bank.in this context i like to inform you that in the web page i have been notified that ' trasaction failed ' but your account has been credited 27/01/2020 and my credit card account has been debited on 26/01/2020 by rs.580/=.. So, please, verify your account and arrange to refund rs.580/= to my credit card a/c.

I have booked flight ticket through smartbuy in cleartrip for 16th feb 2020 travel from belgavi to madurai. I need to cancel the ticket but i have contacted customer care many times but not able to cancel the trip and no response cleartrip reference no is[protected]. I need to cancel and arrange for refund.
Cell : [protected]
Email id : [protected]@menakamills.in
Passenger name : manivannan, suganthi manivannan, lakshman narayan & samyukta
Pnr : fitmsb
Airlines : spicejet

Sir, i mr nalini kanta dash have booked 2 no flight tickets on 06.02.2020 through your portal, one from coimbatore to chennai and other from chennai to coimbatore having pnr ejw49t and rdt78y. But in the pnr rdt78y i have wrongly selected coimbatore airport as depature terminal instead of selecting chennai airport as departure point because i have to return from chennai and proceeds towards coimbatore. Than i contact your customer care and they replied that you again booked a tfromicket chennai to coimbatore and yhe earlier amount will be refunded in your account. Again i have booked a ticket having pnr llti3n and cancelled my earlier pnr rtd78y. I have also lodged complaint in indigo they mailed me that they have refunded rs 732/- on 06.02.2020 and rs 2850/- on 07.02.2020 in the agency account. So kindly refund my amount in my account at the earliest. Thanking you. Nalini kanta dash mob no-[protected] account no-[protected], ifsc code-punb0770700

Good morning
Dear
The time cancellation your team told me that only 93/- sar, will be deduct from you and rest amount will refund back to your account and i received only 223/- sar, after i called on cleartrip they said rest amount will be refund you. And from morning i try to call on[protected], call not reach to you. Kindly refund my rest amount. I will be very thankful to you.
Thanks

Hi, i canceled my return flight from hyd to del on 14th jan (Booked from cleartrip) and is eligible to full refund with trip id[protected]. Even after so many follow-ups with their team, i haven't received any refund yet.
They always make an excuse that the payment is pending with the airlines side but the airline has already clarified them keeping me in the loop on a conference call that the payment had already released from there side on 14th jan itself.
I even reported this issue on their twitter handle but again of no use.

Please note that i booked ONE flight ticket on 08.02., 20 and the details are as below:

a) Date of transaction / Date of booking: 08.02.2020
b) Flight No: SG 1035
c) Date of journey: 20.02.2020
d) Flying from : Hyderabad To: Mangalore (IXE)
e) Amount deducted: Rs.3115/-
f) Given e-mail ID: sumajasastry.[protected]@gmail.com
g) Name of the passenger: Ms. Sumaja Sastry Mallela

Grievance:
1) I have booked the ticket with the above details, when clicked for taking printout of the ticket, could not get the same.
2) Even, verified my e-mail ID for finding Transaction ID.
3) Surprisingly, there was no mail confirmation on the booking,
4) Attached Bank transaction document related to the deduction of Rs.3115/- from my account.

Attached Bank transaction statement and e-mail correspondence.

Request for returning the money (Rs.3115/-) immediately.

M R K Sastry
[protected]

Respected authorities,

I am really disheartened by the service i have received. I am complaining with reference to the trip id [protected].
The airline has cancelled the fright from their end and have processed the refund. However the refund is still stuck at your end as i now strongly believe that i should not have booked it from clear trip. I had a conversation with multiple customer care employees, where in the last agent from your team after 1hr 30 min of conversation confirmed that the refund will be processed in 5 working days. Which now is the 8th day. The reference which he provided me was 10637147, unsure if this is a valid reference. I am trying to contact clear trip customer care and i am not able to get through to anyone since morning, hence raising this complaint. I need this matter to be looked into with highest priority and i need a call back from the concerned authorities asap.

Regards,
Unhappy customer.

Hi,

I booked my ticket via cleartrip from malaysian airlines from new delhi to adelaide. There was mistake in 2nd passenger name and on reaching out to malaysian airlines they confirmed that name can be corrected within 48 hours of booking, but cleartrip has to reach out to them.

Cleartrip lingered on my request for many days and then came back with a reply that correction cannot be made. On asking for proof...

My wallet money is deducted without proper reason.
After my trip i'd booking[protected], from. Ixe to dxb, i got 130 wallet money and expiration date is 9dec, but before expiry aed 20 deducted and i can't use it for new booking trip i'd[protected]. So i can't use the full amount for new booking. At the same time for new booking i got aed50, but one week after again aed20 deducted without any reason, so please provide the deducted amount to my account or my credit card or to my wallet (Aed 20+20=40)
Waiting for your reply
Regards
Manoj kk
My cleartrip id is: [protected]@gmail.com

Clear trip cancel the flight ticket themselves, now they are holding my money instead of transferring it back to my credit card because that was the only money left in my credit card, i need that money to buy a ticket for my friend who must go home and bury her child trip id is[protected]
I need that money to buy a ticket direct from the airline today

Hello team, i have booked a train ticket for myself, name badey srinivas age 54, my email id [protected]@yahoo.com, via cleartrip my transaction id[protected] but i have not received any ticket info booked for train from secunderabad to chennai for 23 feb 2020. However no e-tickets received although the amount got deducted. I only have the transaction id which is mentioned above.

Yesterday i was trying to book tickets from hyderabad to chennai via cleartrip. I selected the flight spicejet which departs from hyderabad at 5.45 am on 14/02/2020. I applied my two gift vouchers which i got from sbi and proceeded with the payment. After the amount got deducted, the cleartrip website crashed and it said because of some issue the pnr is not generated, an executive from cleartrip will call me in next 4 hours. Still there is no call. Also it mentioned not to rebook your flight as it may lead to double charge. My 4000 gift vouchers that i had used with cleartrip are also gone along and i am having no tickets.
My email: [protected]@yahoo.co.in,
Sushom. [protected]@gmail.com
Mobile: [protected]

I booked flight to delhi via cleartrip on 28.01.2020.
While booking it showed the amount for ticket as inr 4416/- but it charged inr 4606/-
Why these extrachrges and why it was not reflected earlier while deciding booking the ticket?
Please let me know the reason of this deducted excess amount.

The pnr is bwrq4r-6e 5035 31 jan stv-del (T3), 13.50-1540 hrs

Requesting to refund the overcharged amount.

On 09/01/2020 booked ticket id no[protected] from trivandrum to visakapatanam indigo flight to deepu m nair and paid rs.13140/- canarara bank credit card as well as sbi debit card . both amount has been deducted .and i request to you, if both payment has received your office or otherwise.in view of above after morethan 25 days the unpaid amount not refunded the payee account. Hence I request to you. please verify the matter and confirm receipt of the amount .
please confirm by return mail

On[protected], i tried to book air-ticket from kozhikode to mumbai for travel on[protected]. The payment was made through sbi netbanking, but i received a message from you stating 'oops! We have not received your payment!' at the same time, sbi sent to me a message stating that the transaction is complete vide ref#igahwvihg7. Subsequently, i received two sms from you propmpting me to make payment without further delay. I tried to contact you through [protected], but unsuccessfully. From your online faq, i noticed that "if ticket booking is not confirmed, you need not sweat much as the amount will be reverted within 7 days." i waited for some time and on the next day i. E.[protected], i got the ticket booked through my relative (Through other agencies) as i had to travel. I did not receive any message from you. I made a complaint with sbi and yesterday they informed me that the transaction was successful on[protected] vide no.[protected] and advised me to contact the merchant.. Pl arrange to refund the amount of rs 5071 debited from my account on[protected]. Their contact numbers and online query demands trip id which is not there. Sent two mails on 22nd and 24th january, 2020. There is no response. Pl help.
- p ravindran, mobile no. [protected].

Hi - I have not received the refund of Rs.2, 964/- which I paid additionally while rescheduling my ticket. Though I have spoken to your call center more than 5 times. Nothing happen so far. Bank account details etc. shared as asked for.

I have email confirmation from your customer support assuring to resolve in 24hrs.

1. 8th Jan 2020, agent Santosh Kumar
2. 20th Jan 2020, agent Janardhan

I want to know when are you returning my money.

Ajoy Paul
Ph: [protected]