ClearTrip Complaints & Reviews

I have booked ticket from goa to london for december 20th 2019 however wit thomascook airline has ceased operations and no information from cleartrip nor thomascook. Despite multiple follow ups over call/email/tweet since september 2019 still i didn’t get any refund. This is really unexpected from an organisation like you cleartrip.
Till now customer executive/lob sme are unable to provide any update on my refund.

I request you to please discuss with your higher official & refund my money back on highest priority.
Trip id :[protected], travel date 20th dec 2019, 01:55 am

I booked a flight dxb-goi, goi-bom, bom-dxb - there was an error in the booking - attached screenshot but the payment has been deducted-no one has contacted me and customer service keeps asking me for the trip id-but the booking hasnt been done so i dont have one.

This was on 7th jan 2020-and i have called all the numbers possible - sent multiple emails and no one has responded.

I supposed to fly this month!!

Hi,
I booked return ticket from dubai to mumbai (9th jan 2020 2.15am - 5th feb 2020 11.30 pm) on 16th september 2019 (Spicejet) via online, then i changed flight date (9jan2020 08.50pm) and change airlines (Indigo airlines) with zero difference. Later on that ticket is not booked hence i called to customer care and discussed with mrs. Ankita jaiswal, and told her don't do any changes in my ticket (Because zero difference is now payable). Later on 9th jan 2020 i went dxb for flying mumbai with spice jet sg14 2.15 am flight but my ticket was cancelled and i don't know about any thing. Now i am in mumbai.
Please look it
Appreciate your incite support
Thank you
Vishal vijay parkar
[protected]
[protected]
[protected]@gmail.com

Dear customer support manager,

I paid for a february 20th train ticket from varanasi to kolkata on cleartrip three times on jan. 8, but none of them succeeded. I found on your website that failed payments would be refunded within 24 hours if the payment was processed, but i am still being charged for these three failed payments after three days. Could i get refunded the money i have paid?

I received a short message notified that 1176.65 rupees had been deducted from my credit card each of the three times, but the website kept stuck on the “processing” page no matter how long i had waited, and i had to close the website after a long time waiting.

I could see three records about the three failed bookings on jan. 8, but it’s disappeared from the cleartrip app on the 9th of jan., so i can’t find the trip id. My cleartrip account is [protected]@126.com, and my irctc account is rayc612. Is there any other information i need to offer? Since i am an international user, making an international call is not easy for me, so i am looking forward to receiving your reply. Besides, i do have many other trips i need to order from your app, and i hope you can help disabuse me of the concern. Thank you!

Kind regards,

Xuan zeng

I booked air tickets with cleartrip last year jan 2019 and was canceled in march 2019 due to change is flight timing and they assured me full refunds as it was not my fault.
Since march 2019 till date i am filling up for this refunds but no luck yet. The amount is rs 70, 000/- and is a big money for me. Please help me to get refunds. The trip i'd is[protected]

I have ordered 4 e gift vouchers worth 2500 inr each through amazon and tried redeeming it and it was not possible through cleartrip application. I have tried reaching in the cs number and was not gone through as i don't have an existing booking with them. Also i have wrote a mail to them and i haven't get any revert. Now my gv was expired and i have lost my 10 k just because of poor customer services from cleartrip. Kindly do the needful

My bookings failed two times for trip ids:[protected]
And[protected].
I received mail and message that refund will be processed in 3/7 days.
During booking i used coupon with pin, now it shows zero value in coupon.
Unable to utilize coupon value due to transaction failure.
Customer care number provides only trip status.
How to contact a person?
The coupon value is rs 2000, when it will reflect back? Who will be responsible if it doesn't reflect? Will clear trip pay for it? What if it gets expired?

Due to payment and transaction issue with clear trip, booking flight during less fares and emergency will be bad option.

Kindly do needfull
Thanks for worst service

Hi Team,

I tried to apply for a visa with all the relevant details using the below link. At last payment details were also entered and I clicked on pay it redirected to be an error page please find the same attached and the payment was also deducted.

https://www.cleartrip.ae/visa/dubai?dxid=Cj0KCQiA9dDwBRC9ARIsABbedBMxs4E21k8eMwu...⇄

Kindly do the needful on priority.

Hello, my name is sk latifuddin,
I am from kolkata. I recently book a ticket. When making my payment through net banking it shows my booking failed and technica error. But money already deducted from my bank account.. Clear trip id is
[protected] dated on 08.01.2020. Amount is 32100. Please find out the solution for this issue. And also give contact number of the office of cleartrip office.

Sir we booked train from madurai to okha we have the booked and been transacted to cleartrip.. After money we received a page to fill user id and password but we type password but it receive wrong credentials... After we made phone call to cleartrip they said after 1 hour u will receive message. But still we has not receive any message... Now we trying to contact but they asking trip id.. We had not receive any trip id how we get id and what about our money...in clear trip my user id name pavithra

I tried booking a flight for which I was charged on 7th of December but although money was debited, tickets weren't booked and till now I have not recieved the refund. I am tired of contacting customer care which is a bot and wont provide any details. Before I take legal action, I need to hear from a team representative of cleartrip regarding why they haven't responded to my mails.

Team,

I have booked flights tickets on clear trip web page with the booking id's
[protected]
[protected]

But both are not confirmed and my amount got deducted.

I'm trying to reach out customer support but no use and pathetic.

Please kindly help me out with this in getting my refund.

Thanks and Best Regards,
Sasi Kanth A V
+[protected]

For the above trip id [protected] from Chennai to Trivandrum flight booking on 4th Jan an amount of Rs.5026 has been deducted my account but from your side I got a message payment failure and booking not materialised.
The amount transferred from my SBI account vide ref.[protected]INB Cleartrip TECH_CL Payments and [protected]GAHULIHK8.
Kindly resolve the issue.
But till now your site is giving the wrong information that payment has not been deducted.
Please resolve the issue immediately.
Ajith Kumar
[protected]@gmail.com
[protected]

Sir,
Please refer to my trip id –[protected]Kochi-dubai-kochi) and trip id –[protected]Kochi – jaipur-kochi).
I had booked the above tickets through m/s. Cleartrip and had paid additional amounts for privilege seat as per the airline seating arrangements. Unfortunately and also to my surprise i was not provided with the seats i have booked for all the above sectors. I had to run here and there to finalise my seat which was none of the seats reserved by me.
The tickets and one the boarding pass is enclosed for your reference. During my travel i enquired about the same at the airline office at the airport and they clarified that the privilege seat booking amounts or information about the same were not forwarded to airline by cleartrip and they cannot provide the booked seats. There were lots of confusions during my travel even though i have booked all the tickets well in time.
As i am a frequent user of cleartrip for my travel bookings, i request you to clarify the reasons for these confusions.
Regards,
P. Jacob
(Ph:[protected]

My trip id from clear trip was[protected]
Cancelled date 02/01/2019
I was support to travel from istanbul to dubai on 04/01/2020
As per the the ticket any refund for canellation need to be claim through clear trip and after submitting my cancellation i got email that i got 0 refund amount which is not acceptaable as not term and condition was mentioned about no refund for me ticket, please investigate as i cant accept this

[protected]@gmail.com

Hi somasundaram,
We are writing to let you know that the payment for the trip below was unsuccessful as we didn't get a confirmation from your bank.
If your account was charged, it has been automatically refunded. Please note that it may take 3-12 business days for the amount to reflect in your account
Details of your booking
Trip id [protected]
Booking summary
Chennai ⇄ mumbai
23 dec, 1 travellers
Rs. 12, 589 by net banking
Hello cleartrip i received this email while booked flight.
Then i have to book directlty thro air lines indigo on the same day 23/12/2019 travel on the same sector.
I have been charged for not using yoru ticket.
Pls reimburse me. I am unableto get yoru cuatomer care as once i press trip id it says try again.
Pls help me to reimburse
Ravi
[protected]

I had booked a ticket with cleartrip on 8/22/2019 for which payment failed but money was debited. They sent me an email saying money would be returned with in 5 to 7 days but still haven’t received the refund. I tried reaching out to the customer care but it’s automated and no one available. Please make sure they refund the amount as soon as possible. My trip id[protected].

Am chandra shekhar tried to book a flight ticket on 22/12/19 My trip ID:[protected].
After doing successful payment it got failed amount of 2400/- rupees got deducted from my account and no flight is booked. Which is need to be refunded back within seven working days and its more than 11 days i don't get refund from cleartrip yet. I wrote mail 2 times and they didnt even replied it tell yet. No proper way to communicate with them.

Kindly do the needful for me by looking int o matter

Thank you!!

Booked a Hotel Basundhara at Shantiniketan for 25th December '19. Cancelled the booking on 18th December. Customer Care representative assured me for full refund. on 31st December I checked my account, no refund showed. Again called CC, CC representative assured me for refund with in 24 hrs.
on 2nd January 2020 I have again called CC as no refund executed. One of CC representative asked me to wait another 10-15 days. I asked for grievance readdressal email id. She kept me on hold at least Half an hour and never returned to the call. It was so unprofessional behavior of Customer care representative given me a shock. I Ultimately cut the call. Requested to train CC representative properly and speedy realization of my refund.
Booking ID[protected]

Hi Team,

I Booked my ticket on 22 Dec 2019 form clear trip app from Mumbai to Dubai.

While doing booking two time transaction got failed and i was unable to book the tickets. Then i tried doing booking by changing flight and changing currency in Indian rupees and booking successfully done.

I traveled to Dubai on 22 DEC 3.30 EMIRATES FLIGHT my trip Id is[protected].

When I reached back Dubai then for one ticket whose transaction got fail amount deducted from account so i thought it will refund in few days may be, but i am still waiting for that.

I am keep calling fro support to clear trip cc someone Neha and Amit but every time they are no responding properly while putting of waiting they just disconnect call.

I wrote fro support on cleartrip app as well. no responses.

Requesting you please REFUND MONEY AND PLEASE GO THROUGH SCREEN SHOTS PROPERLY FOR TRANSACTION FAIL PROOF.
I got ONE SMS that my transaction is unsuccessful and click for refund on given link, when I am clicking on that it showing this connection is not private and i cannot reach to web page. Screen shot attached Below. trip id for deduction is[protected]

I am fed up by keep calling to cc hope this complaint will help me out, kindly do the need full.

I hope for refund i don't need to consumer forum for this matter.

Contact name- [protected].

Thanks