ClearTrip Complaints & Reviews

I have made a booking for travel from vadodara to lucknow. The status showing in the booking is confirmed and payment also confirmed by they are saying that booking not confirmed. I made the payment form voucher and credit card. They said that it will be refunded minimum 24 hours maximum 48 hours. After 4 days my amount has not been refunded. And also i have paid an amount of rs.5189/- 2000 from voucher and 3189 from credit card. The total amount is showing in the bill is rs.4600/- only.

Never book tickets with cleartrip. Such fraudsters.
After i entered all details, they slowly increased price every few minutes.
The ultimate shock was after clicking on make payment (Last step), i was expecting booking confirmation, instead a popup window opens saying fares have increased by 3000! Now just two options start all over again or continue. They dont even show final price. I got cheated because i ended up paying much more for tickets. Dont ever use this website.

I had two flight bookings for family (Sane flight outward from abu dhabi tolondon in july 2019). Used cleartrip to book ba trip. About 3 days before the trip cleartrip messaged me to say flights cancelled by airline with no alternative offered. I therefore had to rebook using etihad directly at short notice and much increased cost. Requested cleartrip to process full refunds as cancellation not my fault. Took ages but one trip refunded in full - the other trip had a refund less aed1020 (Deduction described as an airline fee). Clearly not logical as ba cancelled the flight. Went backwards and forwards every couple weeks with cleartrip who ensured me they were taking it up with ba. After chasing many times i was advised that ba refused the fee refund and nothing they could do (Clearly an issue between cleartrip and ba as the other trip refund was fine). Ba wong deal with me directly as the trip was made with cleartrip but did confirm they don’t charge fees if they cancel the flight! I can only assume cleartrip are sat on these monies but they won’t respond now

Booked the ticket on 19th jan 2020 and paid amount through net banking but didnt receive the trip itinery, while printing the itinery as pdf my laptop power off. Trying to reach mumbai no and toll free no, both were not in use, tried another no but without cleartrip id i can not proceed the call. I called srilanken airways and got the booking ref and eticket no.

I would like to change the date but i couldnt reah, had sent two mails to supportservices, no response, seems its a fraud organisation and there is no transparency, better we need to kick out all foreign companies in india.

Hi, i would like to represent my case. The facts stated below.

I booked tickets for 2 adults, chennai - new delhi for both my daughter pravara jagannath and self rohini jagannath. Start date nov 6. Return date nov 14.
Trip id:[protected]
-
06 nov 19, 17:25
Vistara, 834
Pnr: n55uiw
-
14 nov 19, 19:55
Vistara, 835
Pnr: n59hc2

All of a sudden my daughter got selected for some work and hence we wanted to cancel her tickets and we understood that we would get nil return and that as we had booked in flexifly option we had the option of # the dates and hence your cleartripper assistant guided me to book another to and fro ticket for the same sector and was kind to confirm that i can choose any other airline and confirm, once that is done, they would cancel the current booking. So the new tickets for my daughter pravara jagannath had been booked for dec 21 - chennai to new delhi and return on 2 jan. I shared the trip id and i received a confirmation that they would refund? 3000 per sector and hence i would receive total? 6000.
Trip id :[protected].

Self rohini jagannath wanted to exercise this option of flexifly and shifted my return ticket from nov 14 to nov 18. Again booked a one way ticket and the cleartripper assistant cancelled my 14 nov ticket. They confirmed a refund of? 3200/- for this one sector.
Trip id:[protected]
Rohini jagannath
-
18 nov 19, 17:25
Vistara, 837
Pnr: jcna49
-
Hi rohini, your "new delhi - chennai one-way" booking is confirmed and we will be sending you e-ticket shortly. For any further queries on this trip, please use the link HTTPs://WWW.cleartrip.com/account/trips/[protected]

Your flight cancellation for the trip[protected] is confirmed. We will email you the cancellation details soon. Once the refund is processed, it will be credited to your account in 5 to 7 working days.

The biggest shock was when i reached the airport on nov 6, i found that the cleartripper assistant has wrongly cancelled my ticket for the onward journey and my daughter name was there in the list for the journey.
I immediately called the cleartripper agent and they said name change is not possible, they would check for the call notes i need to only buy a ticket and cleartrip would refund the ticket in full if it is your fault.

I have done all the transactions of this ticket only with the help of your cleartripper agents as you can see the flow.

My new ticket costed me ₹6375/-. For no fault of mine, i was put through this mental turmoil and had to rush and pay this amount at the vistara counter and leave in the flight. Such an unpleasant experience.

Your vistara itinerary for pnr kgrt4q
Passenger: rohini jagannath mrs (Adt)

Booking ref: kgrt4q
Ticket number: 228 [protected]
Issuing office:
Vistara, departure control, WWW.AIRVISTARA.COM, chennai
Telephone: [protected]
Date: 06nov2019
Form of payment:
Cc vi xxxxxxxxxxxx4014 xxxx 457744

Inr 6375

I had again called cleartrip and explained this, they did tell me that some insurance agency gdigit would enable all this refund amonts.

I thought it was ideal to document the same for your ready reference and records.

Hence the total amount/ refund to be received is
₹6000+₹3200+₹6375 = 15575


Regards
Rohini

It happened to book a hotel room at ‘The River Retreat Heritage Ayurvedic Resort’, Thrissur, Kerala, India through CLEARTRIP on 12.12.2019 by paying the prescribed amount to attend an official meeting to be held on that Hotel on 11.01.2020 and 12.01.2020. I have received the confirmation receipt as well. As the occupants were ladies, I have made a call on 04.01.2020 to the hotel just to confirm the stay. But to my utter shock and surprise, I have been intimated from the hotel that no rooms were booked in my name. Thereafter I contacted the customer care executive of CLEARTRIP and at that time they have informed that room was not available..!!
From 12.12.2019 till 04.01.2020 until my call nobody has intimated me about the non-availability of the desired services. Finally on 09.01.2020 I got an e-mail from [protected]@cleartrip.com stating that CLEARTRIP was unable to confirm the booking and provided some alternative stay which were not suitable for me. This intimation was with an inordinate and unexplained delay of about 29 days..!! I have replied in detail by saying that those were not suitable for me and suggested a hotel. But as nothing heard from their side, I have booked room by myself by bearing additional cost and expenses besides hectic mental pressure since the same was for two women. The Hotel which we booked 32 KMs away from the place of my official meeting. Had the customers reached the hotel in odd time without checking the room booked, they would have really trapped.
Till date CLEARTRIP has not refunded the amount collected nor resolved my genuine concerns which occurred purely due to the mistakes from their side and protracting the same on one pretext or another by indulging in cheap and poor tactics which are purely against the values and ethics that ought to have been kept by a firm like CLEARTRIP. I have sent e-mails to various officials of CLEARTRIP, but nobody has replied nor settled the issue.

I have booked ticket from goa to london for december 20th 2019 however wit thomascook airline has ceased operations and no information from cleartrip nor thomascook. Despite multiple follow ups over call/email/tweet since september 2019 still i didn’t get any refund. This is really unexpected from an organisation like you cleartrip.
Till now customer executive/lob sme are unable to provide any update on my refund.

I request you to please discuss with your higher official & refund my money back on highest priority.
Trip id :[protected], travel date 20th dec 2019, 01:55 am

I booked a flight dxb-goi, goi-bom, bom-dxb - there was an error in the booking - attached screenshot but the payment has been deducted-no one has contacted me and customer service keeps asking me for the trip id-but the booking hasnt been done so i dont have one.

This was on 7th jan 2020-and i have called all the numbers possible - sent multiple emails and no one has responded.

I supposed to fly this month!!

Hi,
I booked return ticket from dubai to mumbai (9th jan 2020 2.15am - 5th feb 2020 11.30 pm) on 16th september 2019 (Spicejet) via online, then i changed flight date (9jan2020 08.50pm) and change airlines (Indigo airlines) with zero difference. Later on that ticket is not booked hence i called to customer care and discussed with mrs. Ankita jaiswal, and told her don't do any changes in my ticket (Because zero difference is now payable). Later on 9th jan 2020 i went dxb for flying mumbai with spice jet sg14 2.15 am flight but my ticket was cancelled and i don't know about any thing. Now i am in mumbai.
Please look it
Appreciate your incite support
Thank you
Vishal vijay parkar
[protected]
[protected]
[protected]@gmail.com

Dear customer support manager,

I paid for a february 20th train ticket from varanasi to kolkata on cleartrip three times on jan. 8, but none of them succeeded. I found on your website that failed payments would be refunded within 24 hours if the payment was processed, but i am still being charged for these three failed payments after three days. Could i get refunded the money i have paid?

I received a short message notified that 1176.65 rupees had been deducted from my credit card each of the three times, but the website kept stuck on the “processing” page no matter how long i had waited, and i had to close the website after a long time waiting.

I could see three records about the three failed bookings on jan. 8, but it’s disappeared from the cleartrip app on the 9th of jan., so i can’t find the trip id. My cleartrip account is [protected]@126.com, and my irctc account is rayc612. Is there any other information i need to offer? Since i am an international user, making an international call is not easy for me, so i am looking forward to receiving your reply. Besides, i do have many other trips i need to order from your app, and i hope you can help disabuse me of the concern. Thank you!

Kind regards,

Xuan zeng

I booked air tickets with cleartrip last year jan 2019 and was canceled in march 2019 due to change is flight timing and they assured me full refunds as it was not my fault.
Since march 2019 till date i am filling up for this refunds but no luck yet. The amount is rs 70, 000/- and is a big money for me. Please help me to get refunds. The trip i'd is[protected]

I have ordered 4 e gift vouchers worth 2500 inr each through amazon and tried redeeming it and it was not possible through cleartrip application. I have tried reaching in the cs number and was not gone through as i don't have an existing booking with them. Also i have wrote a mail to them and i haven't get any revert. Now my gv was expired and i have lost my 10 k just because of poor customer services from cleartrip. Kindly do the needful

My bookings failed two times for trip ids:[protected]
And[protected].
I received mail and message that refund will be processed in 3/7 days.
During booking i used coupon with pin, now it shows zero value in coupon.
Unable to utilize coupon value due to transaction failure.
Customer care number provides only trip status.
How to contact a person?
The coupon value is rs 2000, when it will reflect back? Who will be responsible if it doesn't reflect? Will clear trip pay for it? What if it gets expired?

Due to payment and transaction issue with clear trip, booking flight during less fares and emergency will be bad option.

Kindly do needfull
Thanks for worst service

Hi Team,

I tried to apply for a visa with all the relevant details using the below link. At last payment details were also entered and I clicked on pay it redirected to be an error page please find the same attached and the payment was also deducted.

https://www.cleartrip.ae/visa/dubai?dxid=Cj0KCQiA9dDwBRC9ARIsABbedBMxs4E21k8eMwu...⇄

Kindly do the needful on priority.

Hello, my name is sk latifuddin,
I am from kolkata. I recently book a ticket. When making my payment through net banking it shows my booking failed and technica error. But money already deducted from my bank account.. Clear trip id is
[protected] dated on 08.01.2020. Amount is 32100. Please find out the solution for this issue. And also give contact number of the office of cleartrip office.

Sir we booked train from madurai to okha we have the booked and been transacted to cleartrip.. After money we received a page to fill user id and password but we type password but it receive wrong credentials... After we made phone call to cleartrip they said after 1 hour u will receive message. But still we has not receive any message... Now we trying to contact but they asking trip id.. We had not receive any trip id how we get id and what about our money...in clear trip my user id name pavithra

I tried booking a flight for which I was charged on 7th of December but although money was debited, tickets weren't booked and till now I have not recieved the refund. I am tired of contacting customer care which is a bot and wont provide any details. Before I take legal action, I need to hear from a team representative of cleartrip regarding why they haven't responded to my mails.

Team,

I have booked flights tickets on clear trip web page with the booking id's
[protected]
[protected]

But both are not confirmed and my amount got deducted.

I'm trying to reach out customer support but no use and pathetic.

Please kindly help me out with this in getting my refund.

Thanks and Best Regards,
Sasi Kanth A V
+[protected]

For the above trip id [protected] from Chennai to Trivandrum flight booking on 4th Jan an amount of Rs.5026 has been deducted my account but from your side I got a message payment failure and booking not materialised.
The amount transferred from my SBI account vide ref.[protected]INB Cleartrip TECH_CL Payments and [protected]GAHULIHK8.
Kindly resolve the issue.
But till now your site is giving the wrong information that payment has not been deducted.
Please resolve the issue immediately.
Ajith Kumar
[protected]@gmail.com
[protected]

Sir,
Please refer to my trip id –[protected]Kochi-dubai-kochi) and trip id –[protected]Kochi – jaipur-kochi).
I had booked the above tickets through m/s. Cleartrip and had paid additional amounts for privilege seat as per the airline seating arrangements. Unfortunately and also to my surprise i was not provided with the seats i have booked for all the above sectors. I had to run here and there to finalise my seat which was none of the seats reserved by me.
The tickets and one the boarding pass is enclosed for your reference. During my travel i enquired about the same at the airline office at the airport and they clarified that the privilege seat booking amounts or information about the same were not forwarded to airline by cleartrip and they cannot provide the booked seats. There were lots of confusions during my travel even though i have booked all the tickets well in time.
As i am a frequent user of cleartrip for my travel bookings, i request you to clarify the reasons for these confusions.
Regards,
P. Jacob
(Ph:[protected]